Waste Collection Guidelines Waterloo
Waste Collection Guidelines Waterloo
Region of Waterloo
September 2017
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TABLE OF CONTENTS
3.2 Eligible Multi-Residential Premises with Units Fronting onto a Municipal Roadway 7
3.3 Multi-Residential Premises with Units Fronting onto a Private Roadway System 7
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The purpose of the Waste Collection Guidelines is to clarify requirements for the provision of
various waste collection programs and services provided by the Region of Waterloo for eligible
premises and developments/redevelopments, and to ensure efficient and safe waste collection.
This document also provides protocols to be followed in the event of an interruption to waste
collection services due to construction or road closures, and when establishing collection
services in eligible new developments and redevelopments.
The Region provides waste collection services to a variety of Premises deemed eligible as per
By-law 17-007, By-law to Regulate the Collection of Waste and the Provision of Waste
Management Facilities in the Regional Municipality of Waterloo (Waste By-law), which could
include Garbage, Bulky Items, Blue Box Material, Green Bin Material, Yard Waste Material and
Large Metal Items.
These guidelines are subject to change without notice and are the minimum requirements only.
The Region reserves the right to enact additional requirements.
1.1 Definitions
The following terms are defined for purposes of this Waste Collection Guideline:
"Area Municipalities" means the City of Cambridge, the City of Kitchener, the Township of North
Dumfries, the City of Waterloo, the Township of Wellesley, the Township of Wilmot and the
Township of Woolwich;
“Blue Box Material” means the Blue Box Material listed in the Waste By-law;
“Bulky Item” means the Bulky Items listed in the Waste By-law that cannot fit into a garbage
container such as defined in the Waste By-law;
“Christmas Tree” means a naturally grown evergreen tree used for the purpose of celebrating
Christmas;
“Collectable Material” means Blue Box Material, Christmas Trees, Green Bin Material, Large
Metal Items, Yard Waste Material, Bulky Items and Garbage;
“Collection Vehicle” means the vehicles operated for collection and transport of waste as agreed
in the waste collection contract;
“Curbside” means the area directly in front of a Premises and within its extended property lines
of the untraveled portion of the municipal road allowance;
“Director” means the Director of Waste Management or any successor position, or his or her
designate;
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“Downtown City Premises” means any commercial premises that lie upon a municipal roadway
within the designated downtown areas as set out in the Waste By-law;
“Downtown Township Premises” means any commercial premises that lie upon a municipal
roadway within the designated downtown areas as set out in the Waste By-law;
“Garbage” means solid, residual waste which does not fall within any other class of Collectable
Material, but does not include Non-Collectable Material;
“Green Bin Material” means the Green Bin Material as listed in the Waste By-law;
“Large Apartment Buildings” means any apartment building, condominium complex, townhouse
complex, co-operative complex or other similar complex that has seven or more Self-contained
Units;
“Large Metal Item” means the Large Metal Items as listed in the Waste By-law;
“Municipal Premises” means any premises that are owned or operated by a municipality;
“Non-Collectable Material” means the Non-Collectable Material as listed in the Waste By-law;
“Owner” means a person who owns, rents, leases or occupies a Premises or any other person
in charge, management or control of a Premises;
“Premises” means a building or any part of it, together with its land and outbuildings, located in
the Region;
“Region” means The Regional Municipality of Waterloo as a municipal corporation, its Council,
members, employees, agents and representatives and, where the context requires, its
geographic area;
“Registered Owner” means the person or persons registered on title as the owner of the
Premises and, in the case of a condominium development, the condominium corporation;
“Self-contained Unit” means a place of residence designed or intended for habitation by one or
more persons with its own culinary and sanitary facilities which are provided for the exclusive
use of the person or persons who reside therein;
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“Yard Waste Material” means the Yard Waste Material as listed in the Waste By-law; and
“Waste By-law” means By-law No 17-007, a By-law to Govern the Collection of Waste and the
Provision of Waste Management Facilities in the Regional Municipality of Waterloo, as
amended.
Refer to the Waste By-law for detailed definitions and waste collection services.
The Region will provide collection of all or some Collectable Material to eligible Premises as
defined in the Waste By-law. The Director reserves the right to decline, withhold or revoke
waste collection services from any premises, development or redevelopment that does not meet
the requirements set out in this document, the Waste By-law and any other applicable By-law or
legislation. Eligible premises are required to abide by collection frequency, quantity limits and
set out requirements as per the Waste By-law.
When waste collection service is disrupted due to road closure or construction, it is the
responsibility of the authority with jurisdiction for the work, such as the area municipality project
manager or the construction company, at their sole expense, to:
• Provide information to the Region on the location and length of disruption of collection
services. Notice should be provided 30 days in advance where possible;
• Provide a plan of alternative arrangements, to the satisfaction and approval of the
Region, for the management of waste collection services for the affected Premises for
the duration of the interruption;
• Notify the Owner of the affected Premises of the approved alternative arrangements;
• Return all empty containers to the appropriate Premises; and
• Provide an alternate collection of Collectable Material to the satisfaction of the Region
where the Collectable Material cannot be moved to a Region-approved temporary
collection location.
Final approval of new developments and redevelopments is the responsibility of the Area
Municipalities (including management and storage of solid waste on-site) however, the Waste
Management Division of the Region determines and approves eligibility for municipal waste
collection services.
The Region reserves the right to designate the type of waste collection provided and the access
and egress that is required. Also, failure to comply with any of the requirements for service may
result in waste collection service(s) being declined, suspended or revoked. Some
developments may require a “Terms and Conditions of Service” form (Appendix A, B or C),
which must be completed, signed and accepted by the Region prior to the commencement of
waste collection service.
In the event that there are eligible Premises within a development or redevelopment that are
inaccessible for Collection Vehicles, the developer, Owner or Registered Owner shall arrange to
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provide private waste collection, at their own expense, for the entire development until safe and
consistent access is determined by the Region. Prior to the commencement of waste collection
service, the developer, Owner or Registered Owner remains responsible for the collection of all
waste. Waste material generated by construction is not eligible for waste collection service and
shall be disposed of through a private waste hauler at the expense of the developer or Owner.
Waste collection service will be provided for all eligible Premises fronting on a municipal
roadway up to a maximum of six (6) Self-contained Units (units). All units that front onto the
municipal roadway must have individual driveways, with the following exceptions:
1. Where a garage for a Premises fronts a public laneway, waste collection service may be
provided subject to, at a minimum, the following requirements:
• The municipal address for the Premises must be identifiable on the garage of the
• Overhead clearance throughout the laneway must be kept free and clear with a
• If the public laneway is less than 6.0 m wide, the public laneway must have one-way
access of not less than 4.5 metres width and comply with all local By-laws; and
• The following waste is prohibited from laneway collection, landlocked Premises
- Yard Waste
- Bulky Items
- Large Metal Items.
The developer or Owner shall contact the Region by telephone at 519-575-4400 to request
waste collection service.
A site visit by Waste Management Division staff may be required prior to the start of waste
collection services. Staff will determine placement location of the Collectable Material if
necessary.
If an eligible Premises has a commercial component, waste collection service can be provided if
the following requirements are met:
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Ontario Regulation 103/94 requires the owner of a building that contains six (6) or more Self-
contained Units to implement and sustain a source separation program for waste generated at
the building at their own initiative and cost. The Region can offer support to owners by offering
eligible Premises one, some or all waste collection services, as per the Waste By-law.
The Region reserves the right to revoke waste collection service to any Multi-Residential
Premises or development that does not meet the guidelines outlined.
Waste collection service will be provided to Multi-Residential Premises with units fronting onto a
municipal roadway only if all units that front onto the municipal roadway have individual
driveways.
3.3 Multi-Residential Premises with Units Fronting onto a Private Roadway System
For Multi-Residential Premises with a private roadway system, waste collection service will be
provided subject to, at a minimum, the following requirements:
• The internal road layout must permit continuous collection by the Collection Vehicles to
drive through freely, without reversing;
• All roads must have a minimum width of six metres, excluding parking spaces;
• The turning radius from the centre line must be a minimum of 13 meters on all turns
(Appendix D);
• All units must have individual driveways;
• Private roads must meet the requirements set out by the Area Municipality and be
structurally adequate to prevent damage by and support a fully loaded Collection Vehicle
(approximately 35 tonnes);
• Overhead clearance throughout the site must be a minimum of 7.5 metres and be free
from obstructions such as overhangs, basketball nets, awnings, utility wires, balconies,
and must be kept clear of tree branches, etc.; and
• A “Terms and Conditions of Service - Internal Collection” form (Appendix A), must be
completed, signed and accepted by the Region prior to the commencement of waste
collection service.
Common piles of material are prohibited on municipal roadways. Common piles may only be
considered within the complex if the following requirements are met:
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The developer and/or Owner is responsible for the collection and disposal of waste until such
time as the Region can commence the waste collection service.
• Private road systems must be maintained to ensure unimpeded and safe access to
Collectable Material, including but not limited to ensuring that snow and ice are removed,
sanded or salted and the road system is clear of parked vehicles.
• Container size, limits and collection frequency as set out in the Waste By-law will apply.
• Material preparation as set out in the Waste By-law will apply.
• Material must be set out not later than 7:00 a.m. on the designated collection day.
• Material from each unit must be sufficiently separated to allow identification of the
residence for purposes of education. Resident education on correct waste management
practices is the responsibility of the Owner.
• Material for collection must be clearly visible and directly accessible.
• Material placed before or left after collection is the responsibility of the Owner and/or the
property management company.
The Region may offer the collection of Blue Box Material through its Cart Collection Program
(Section 5).
Garbage rebates are offered to Owners of Multi-Residential Premises and Large Apartment
Buildings that are ineligible for the Region’s garbage collection service.
Any Premises receiving a garbage rebate is prohibited from placing any Collectable Material to
the curbside, with the exception of Blue Box Material eligible under the Region’s Cart Collection
Program (Section 5).
Owners must apply for the garbage rebate by calling the Region at 519-575-4400.
4.1 Industrial
The Region does not provide waste collection service to industrial premises. The Owner must
arrange for on-site waste disposal through a private waste hauler.
4.2 Commercial
Other than as determined in the Waste By-law, the Region does not provide waste collection
service to commercial premises. The Owner must arrange for on-site waste disposal through a
private waste hauler.
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4.3 Schools
The Region does not provide waste collection service to schools. On-site waste disposal must
be arranged through a private waste hauler.
Public, Catholic and small private schools may be eligible for collection of Blue Box Material
through the Region’s Cart Collection Program (Section 5). On-site collection of Blue Box
Material is prohibited. It is mandatory for schools to set all carts to the street curb for collection
given potential safety issues.
Places of worship are eligible for waste collection service subject to the following requirements:
• The place of worship fronts onto a municipal roadway that is on an existing residential
collection route; and
• Collection frequency and set out limits can be met.
The Region does not provide waste collection service at municipal facilities. The Owner is fully
responsible for the provision of on-site waste disposal through a private waste hauler.
Large municipal facilities may be eligible for the collection of Blue Box Material as part of the
Region’s Cart Collection Program (Section 5).
The Region may provide collection of Blue Box Material through its Cart Recycling Program free
of charge to eligible Premises subject to the following requirements:
Eligible Premises may include Large Apartment Buildings, multi-residential Premises ineligible
to receive waste collection services, Municipal Premises, schools, and nursing homes. Places
of worship, charities, not-for-profits, group homes and shelters may be eligible subject to the
above noted requirements.
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APPENDIX A
Instructions to Applicant:
Complex/Condo Name:
Owned: ⌧ Rented:
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______________________________________________________________
Applicant’s Name (please print)
Applicant Status:
Please check one: Owner
Other (Please specify) __________________________________
Address:
City: Postal Code:
Phone No.: Fax No.:
Email address:
Contact Name:
Address:
City: Postal Code:
Phone No.: Fax No.:
Email address:
In consideration of the Region providing curbside collection service as defined in By-Law 17-007
of the Region (“Waste By-law”) and/or specified in the Attachment(s), the Region and Applicant
agree:
1. The Applicant agrees that the Region, its agents, servants, employees, subcontractors and
licensees have authority and are permitted to enter on the Property to provide curbside
collection service.
3. The Applicant shall maintain that portion of the Property travelled by vehicles used for the
curbside collection service (“Vehicles”) in a good state of repair at his/her/its expense and to
the satisfaction of the Region’s Waste Management Coordinator.
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4. Private access roads on the Property must be capable of holding Vehicles without damage
at all times of the year. The Applicant, being the owner of the Property (or agent of the
Property owner), acknowledges that in entering the Property, the Vehicles will use the
driveway, ramp, loading and parking areas and hereby waives any claims for damages that
may arise to such areas, including any structures that may be located under such areas, as
a result of usage, save and except any such claims or damages attributable to the gross
negligence of the Region of Waterloo or those for whom it is in law responsible.
5. The Applicant shall ensure that the Vehicles and their drivers have unimpeded and safe
access to waste (eligible for curbside collection) set out for waste collection beginning at 7
a.m. on waste collection day, including but not limited to ensuring that snow and ice are
removed, roads are sanded or salted.
6. The Applicant shall inform, as necessary, all individuals that they are required to remain a
minimum distance of 4.57 metres (15 feet) from the Vehicles and their drivers and that
entering the cab of a Vehicle or hanging off of it is strictly forbidden.
7. The Applicant designates the following individual as a Site Waste Collection Contact
Person:
Name:
Address:
City: Postal Code:
Phone No.: Fax No.:
Email address:
8. The Applicant shall notify the Region at least twenty-one (21) days in advance of any
changes to the name, address, telephone number, fax number or e-mail address of the Site
Waste Collection Contact person by mail, email or fax to:
Regional Municipality of Waterloo
ON N2J 3Z4
Fax: 519-747-4944
9. The Applicant shall provide the Site Waste Collection Contact Person with a copy of these
Terms and Conditions and any Attachment(s) and shall inform him or her about the
operation of and obligations associated with the collectable and/or recyclable waste service
immediately upon designating him or her.
10. The Applicant agrees that all material collected by the Region is the property of the Region
to dispose of as the Region deems appropriate.
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11. The Applicant agrees to comply with the provisions of these Terms and Conditions and any
Attachment(s), failing which the Region may terminate service upon notice to the Site Waste
Collection Contact Person.
12. The Applicant agrees that all notices, consents and other documents required or which may
be given shall be in writing and delivered by hand, emailed, faxed or sent by regular mail
and that any notice, consent or other document shall be deemed to have been received
when delivered by hand, emailed or faxed (provided there is a confirmation of receipt) or, if
sent by regular mail, within five (5) days following the date of mailing.
13. Collection Requirements – In order for a private property site to be eligible for internal waste
collection, the roadway must be such that the trucks can drive through the complex without
having to back up. Additionally, cars must not be parked on the internal roadway, low
hanging branches that obstruct truck would need to be trimmed and the internal roadway
must be plowed/salted to ensure safe access.
______________________________
On Behalf of
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Regional Municipality of Waterloo
1. Only Collectable Material as defined in By-Law 17-007 of the Region (“the Waste By-Law”)
is provided for collection service. Any non-collectable waste is not the responsibility of the
Region, its agents, servants, employees, subcontractors and licensees.
3. A Site Waste Collection Contact Person shall be appointed whose duties will include:
(a) informing current and new residents of collection schedule(s), collectable waste
preparation techniques and standards, and
(b) appropriately distributing promotional materials as given to the person by the
Region, its agents, servants, employees, subcontractors and licensees.
4. If a Site Waste Collection Contact Person is not available, then the responsibilities of the
Site Waste Contact Person shall default to the Applicant.
5. Collection may not occur due to, but not limited to the following:
(a) Collectable waste has not been set out by 7 a.m. on the designated collection
day.
(b) Collectable waste is not safely accessible (e.g., build up of snow).
(c) Individuals not abiding by the minimum distance requirement.
(d) Collectable waste that is supposed to be set in a mutually-agreed upon location,
is not in that location or has been moved to a different location without prior
consent of the Region.
6. The Region has the right to withdraw collection service, upon written notice, without
recourse on the part of the Applicant, should the Region deem circumstances so warrant.
7. The Applicant shall comply with the regulations as set out in By-Law 17-007.
http://www.regionofwaterloo.ca/en/aboutTheEnvironment/landfill-operations.asp#bans
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APPENDIX B
The Regional Municipality of Waterloo
Application for Collection Service of
Building Name:
Collection Location:
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______________________________________________________________
Applicant’s Name (please print)
Applicant Status:
Please check one: Owner
Other (Please specify) __________________________________
Address:
Email address:
Contact Name:
Address:
Email address:
In consideration of the Region providing recyclable waste (Blue Box Material) service as
defined in Waste By-law 17-007 of the Region (“Waste By-law) and/or specified in the
Attachment(s), the Region and Applicant agree:
1. The Applicant agrees that the Region, its agents, servants, employees, subcontractors and
licensees have authority and are permitted to enter on the Property to provide the
recyclable waste service.
2. The Applicant shall comply with the Waste Collection By-law 17-007 and wherever the term
“curbside” is used in the Waste By-law it shall be deemed to mean that portion of the
Property ordinarily travelled by motor vehicles.
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3. The Applicant shall maintain that portion of the Property travelled by vehicles used for the
recyclable waste service (“Vehicles”) in a good state of repair at his/her/its expense and to
the satisfaction of the Region’s Waste Management Coordinator.
4. Private access roads on the Property must be capable of holding Vehicles without damage
at all times of the year. The Applicant, being the owner of the Property (or agent of the
Property owner), acknowledges that in entering the Property, the Vehicles will use the
driveway, ramp, loading and parking areas and hereby waives any claims for damages that
may arise to such areas, including any structures that may be located under such areas, as
a result of usage, save and except any such claims or damages attributable to the gross
negligence of the Region of Waterloo or those for whom it is in law responsible.
5. The Applicant shall ensure that the Vehicles and their drivers have unimpeded and safe
access to recyclable waste set out for waste collection beginning at 7 a.m. on waste
collection day, including but not limited to ensuring that snow and ice are removed, roads
are sanded or salted.
6. The Applicant shall inform, as necessary, all individuals that they are required to remain a
minimum distance of 4.57 metres (15 feet) from the Vehicles and their drivers and that
entering the cab of a Vehicle or hanging off of it is strictly forbidden.
7. The Applicant designates the following individual as a Site Waste Collection Contact
Person:
Name:
Address:
City: Postal Code:
Phone No.: Fax No.:
Email address:
8. The Applicant shall notify the Region at least twenty-one (21) days in advance of any
changes to the name, address, telephone number, fax number or e-mail address of the Site
Waste Collection Contact person by mail, email or fax to:
Regional Municipality of Waterloo
ON N2J 3Z4
Fax: 519-747-4944
9. The Applicant shall provide the Site Waste Collection Contact Person with a copy of these
Terms and Conditions and any Attachment(s) and shall inform him or her about the
operation of and obligations associated with the recyclable waste service immediately upon
designating him or her.
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10. The Applicant agrees that all recyclable waste set out for waste collection is the property of
the Region to dispose of as the Region deems appropriate.
11. The Applicant agrees to comply with the provisions of these Terms and Conditions and any
Attachment(s), failing which the Region may terminate service immediately upon notice to
the Site Waste Collection Contact Person.
12. The Applicant agrees that all notices, consents and other documents required or which may
be given shall be in writing and delivered by hand, emailed, faxed or sent by regular mail
and that any notice, consent or other document shall be deemed to have been received
when delivered by hand, emailed or faxed (provided there is a confirmation of receipt) or, if
sent by regular mail, within five (5) days following the date of mailing.
On behalf of
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Regional Municipality of Waterloo
Attachment – Cart Recycling Program
1. Only recyclable material that is within the material limits is provided for collection service.
Any non-collectable material as per Waste By-Law 17-007 is not the responsibility of the
Region, its agents, servants, employees, subcontractors and licensees.
2. A limit of three Carts of old corrugated cardboard (OCC) will be picked up once per week at
each Cart location. The Applicant is responsible for ensuring proper disposal of OCC in
excess of this limit. The Region has the right to change material limit(s).
3. A Site Waste Collection Contact Person shall be appointed whose duties will include:
(a) informing current and new residents of recycling techniques and standards;
(b) appropriately distributing promotional materials and/or recycling collection
containers (e.g., reusable Blue Bags) as given to the person by the Region, its
agents, servants, employees, subcontractors and licensees;
(c) ensuring that the Carts are regularly cleaned, free of dirt and odour;
(d) ensuring that the Region, its agents, servants, employees, subcontractors and
licensees are provided with collectable recyclable materials, free of non-
collectable waste, and within the material limit(s); and
(e) as necessary, moving the Carts to the City curb or agreed upon pick up location
on the designated collection day, and returning the Carts to their storage
location.
4. If a Site Waste Collection Contact Person is not available, then the responsibilities of the
Site Waste Collection Contact Person shall default to the Applicant.
5. Collection may not occur due to, but not limited to, the following:
(a) Carts are not located at the mutually agreed upon location. Carts may not be
arbitrarily moved by Applicant without prior written authorization of the Region.
(b) Carts are not set out by 7 a.m. on the designated collection day.
(c) Carts are not safely accessible (e.g., parked vehicles or other obstructions; build
up of snow of over 5.0 centimeters, a pathway having a width of 1.2 metre (4
feet) has not been provided, ice is not adequately removed or sanded or salted).
(d) Individuals not abiding by the minimum distance requirement.
(e) Non-collectable waste is in the Carts.
6. The Applicant understands it is their legal responsibility to implement and sustain recycling
collection to their residents as per Ontario’s Environmental Protection Act (Regulation
103/94, Section 10). The Region of Waterloo can support your efforts to comply with this
requirement by offering you our Blue Box/Cart Recycling Program. The Region has the
right to withdraw collection service, upon written notice, without recourse on the part of the
Applicant, should the Region deem circumstances so warrant. The Applicant understands
it is their responsibility to continue to offer collection of recyclable waste to their residents
as per the Environmental Protection Act (Regulation 103/94, Section 10). The Applicant
may apply for reinstatement of service offered by the Region as outlined in By-law 17-007.
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APPENDIX C
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