IRCTC eWallet User Guide
About IRCTC eWallet
IRCTC eWallet is a scheme under which user can deposit money in advance with
IRCTC and can be used as payment option along with other payment options available on
IRCTC for paying money at the time of booking tickets.
IRCTC eWallet Registration
Login by submitting your username and password on IRCTC eTicketing website.
Click "IRCTC eWallet Register Now" provided in submenu of IRCTC eWallet in "IRCTC EXCLUSIVE"
menu.
User will have option to verify PAN or Aadhaar for IRCTC eWallet registration.
Verification can be done through PAN or Aadhaar. Please provide correct information for successful
verification. In case of verification through Aadhaar, KYC response will be stored in user’s IRCTC
profile.
After verification process , Create a Transaction Password required for authentication
process and reconfirm the samepassword in the textbox provided.
After creation of transaction password, user will be logged out and a successful
registration message will be displayed.
IRCTC eWallet Deposit
Login by entering your user name and password.
To deposit the amount in the IRCTC eWallet account click on ‘IRCTC eWallet DEPOSIT’ link on the
Left Navigation Bar. Select option and enter the amount to be deposited and reconfirm the same
amount. The deposit amount should be more than the minimum amount (Rs 100/-) and less than
the maximum limit (Rs 10000 – Current Balance).
Select the payment option from dropdown list and Click on submit button for payment.
User can deposit minimum amount of Rs. 100/- and maintain maximum amount
of Rs.10000/- in his eWallet account.
Deposit amount is non-refundable.
After the successful deposit, successful payment message will be provided.
To check the status of deposit IRCTC eWallet account, click ‘DEPOSIT HISTORY’ link on
the left navigation bar.
User will be redirected to ‘Deposit History’ page where status of all the IRCTC
eWallet Deposit Amount will be provided.
In case amount debited from customer’s bank account and deposit not
reflecting in IRCTC eWallet account, amount will be refunded to customer bank account
after confirmation from concerned Bank to IRCTC.
IRCTC eWallet Transactions
All of the IRCTC eWallet booking transactions can be accessed by clicking on
this link.
Members will be able to view bookings by their Date of Journey or Booking Date.
Details of the booking can be viewed by clicking Transaction ID.
IRCTC eWallet Refund Status
Refund status of IRCTC eWallet bookings can be accessed by clicking on this
link.
Details of the booking can be viewed by clicking Transaction ID
IRCTC eWallet Change Transaction Password
Users can change their transaction password from this link.
IRCTC eWallet Forgot Transaction Password
Users can reset IRCTC eWallet Transaction password from link under Tab, MY ACCOUNT >>
My Profile >> Forgot Transaction Password:
1) Enter IRCTC Registered eMail id.
2) Enter IRCTC user Login Password.
3) Enter send OTP button.
4) Enter OTP received on IRCTC Registered Mobile.
5) Enter New Password and Confirm same password.
Using IRCTC eWallet as a payment option for booking Railway Tickets
Once the user plans the travel and reaches the Payment Gateway page, he gets to see
IRCTC eWallet as a payment option amongst other payment options.
User has to click on Pay & Book button to book the ticket. The amount will be debited from
theIRCTC eWallet account and redirected to the confirmation page for submission of OTP.
User has to provide OTP received on mobile number or e-mail id registered with IRCTC
to confirm the transaction. For every IRCTC eWallet transaction an additional IRCTC
eWallet Transaction charge of Rs 10/- + applicable taxes will be deducted. Booking will
be allowed only when ticket amount is less than the balance amount.
Cancellation of bookings done using IRCTC eWallet
Users can opt for Ticket Cancellation from “Booked Ticket History” link under
“My Transaction”.
Details of the Transaction can be viewed by clicking Transaction ID.
Refund amount is credited back to IRCTC eWallet account.
