Cast Member Safety

and Health Handbook

Walt Disney Parks and Resorts
 At Walt Disney Parks and board to the newest Cast

Resorts, safety is a part of Member. Our company’s

everything we do. In fact, vision is for no one to get

our commitment to safety hurt. Please join us in making

is as much a part of our that vision a reality by keeping

culture as our dedication to our fundamental safety beliefs

making dreams come true top of mind as you approach

for our Guests. Safety is the your role each and every day.

responsibility of everyone,
George Kalogridis
from the chairman of the Michael Colglazier

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 our commitment to safety

Walt Disney established the This handbook is designed to help us better

understand how we can uphold that standard
four quality standards we to provide a safe work environment for our Cast
now know as The Four Keys and a safe experience for our Guests. Every Cast

Basics: safety, courtesy, show Member is required to read this handbook

carefully and use it as a reference guide. Inside
and efficiency. Of course, you will find the basic safety principles, policies
safety has always come first. and procedures that are necessary in creating and
maintaining a safe and healthy work environment.
It’s at the heart of the
priceless trust we’ve earned This handbook provides a broad scope of information
and is only meant as an overview. Additional
with Cast Members and on-the-job training or regulatory training may be
Guests alike. required for specific jobs in your work area.

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 table of contents Table of contents

Our Commitment to Safety 4 Injury Prevention 36 Recognizing Potential Hazards 68 Working Around
Incident Reporting 38 Hazard Communication 73 Industrial Equipment 92
Safety Basics 8
Slips, Trips and Falls 39 Confined Space Entry 76 Machines 94
Working From Heights 40 Asbestos
Safety Committees 12 77 Power Tools 96
Ladder Safety 42 Lead 77 Forklifts 98
Emergency Phone Numbers 16 Scaffolding 44 Radio Frequency 78 Aerial Platforms and Lifts 100
Walt Disney World Contact Numbers 19 Ergonomics 44
Falling Objects 47
Personal Protective Equipment 82 Additional Resources 102
Disneyland Resort Contact Numbers 19
Eye Protection 85
Cut Prevention 48
Handling Emergencies 20 Heat Stress 50
Head Protection 86
Medical Emergencies 23 Hand Protection 86
Heat Burns 55
Fire Emergencies 24 Preventing Fires 56 Footwear 88
Severe Weather 25 Water Safety 57 Hearing Conservation 90
Power Failures 29 Electrical Safety 58 Respiratory Protection 91
Emergency Exits 30 Vehicle Operation 60 Construction Site PPE 91

Pedestrian Safety 63
Ride Access Control 64
Lockout/Tagout 66

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 Safety Basics

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 SAFETY BASICS Safety BaSICS

Walt Disney listed I practice safe behaviors in everything I do.

The Four Keys in a – Onstage and off, make safe choices, be aware of surroundings, and know policies and procedures.

specific order: – When not at work, continue making safe choices, bring safety home and practice safe behaviors at home.
– Everyone is responsible for safety – and our safety depends upon our individual choices and actions.

Safety, Courtesy, Show, Efficiency. I take action to always put safety first.
This reminds us we can only deliver on Courtesy, – It is important to surface any and all safety – Do not compromise safety for something else.
concerns. Demonstrating the courage to take
Show and Efficiency by doing it safely. – Regardless of where you are, it’s important to
action could make the difference between
take action and communicate safety concerns
someone getting injured or not.
and potential hazards.
There are three Safety Basics:
I practice safe behaviors in everything I do.
I take action to always put safety first. I speak up to ensure the safety of others.
– It takes time and courage to speak up – but it – Even after you’ve told someone about an unsafe
I speak up to ensure the safety of others.
is everyone’s responsibility. When we don’t speak situation, don’t leave the area until the hazard
up, we run the risk of injuring ourselves or has been marked or cleared.
someone else.
– Fundamentally, safety must be a personal value,
– Whether it’s noticing a spill that needs to be genuine in delivery and founded in care for the
cleaned, items that may be blocking an exit or safety of other people.
a safety hazard that needs the attention of a
leader, we all have an obligation to speak up.

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 Safety Committees

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 SAFETY COMMITTEES

Walt Disney Parks and Resorts has a safety committee structure that engages
Cast in the Disney safety culture at all levels, from front-line Cast to executive
leadership. Safety committees provide a means for clear communication with
consistent messages between different lines of business (LOB).

Safety committees will be formed at the local

The objectives of safety
committees will be to: level, leadership level and executive level as appropriate.
– Provide a mechanism to assist in the Meeting minutes and action items will be published
oversight and implementation of consistent on area safety bulletin boards and updated monthly.
safety processes.
Safety Committees will provide updates and feedback
– Provide continuous improvement in Cast
and Guest safety through sharing and to leadership. Safety committees will monitor
implementation of best practices. and use metrics to identify trends and develop
– Identify, communicate and resolve safety proactive initiatives.
and health concerns.
– Execute safety recognition programs. If you would like to serve on a safety committee in your
area, contact your leader or safety services professional.

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 Emergency
Phone Numbers

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 EMERGENCY PHONE NUMBERS EMERGENCY PHONE NUMBERS

Safety concerns arise every day, from spilled water on the ground to Walt Disney World Resort
extreme situations, and every day is an opportunity to take the proper Emergency Contact Information
steps to respond to the situation. Cast Members must take the following Safety Services Department 407-397-6300 (8298-6300)

steps when dealing with any potential safety concerns: Safety Services Department after hours 407-WDW-SAFE
Security Communications Control Center 407-824-4777
If the situation is an emergency, call 911.
Health Services 407-650-7005
If a safety concern is within the scope of your role, you are encouraged to take the
initiative to correct it immediately. Workers Compensation 407-397-6970
If you need assistance to correct the issue, inform your leader or Safety Services manager Environmental Duty Manager 407-824-7777
about the concern as soon as possible.
If the situation is a nonemergency beyond the scope of your role, you would like to report it
anonymously or you would like to speak directly with the Safety duty manager, call the Safeline: Disneyland Resort Emergency
Contact Information
DLR SAFELINE: WDW SAFELINE: Safety Services Department 714-781-4201 (8232-4201)
ext. 7233 (S-A-F-E) from any Resort phone 407-WDW-SAFE or 407-939-7233
Security Communications Center 714-781-4330
You also can email the Safety duty manager directly in Outlook for DLR or WDW. Emergency Preparedness Department 714-781-1893
Disneyland Fire Department 714-781-4666
Visit The Hub >> WDPR Safety >> How To Report A Safety Concern to view
a list of the Safety managers/advocates for your area. Environmental Hotline 714-781-4144

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 Handling
Emergencies

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 handling emergencies handling emergencies

How to Handle Emergencies Medical Emergencies

If an emergency situation
It is not always clear when a medical emergency exists. An injured person can
occurs at your location, exhibit a variety of symptoms, from visible wounds to no apparent sign of distress.
follow these steps: If you are uncertain whether a Cast Member or Guest needs medical attention,
Remain calm and assess the situation.
call 911 for immediate assistance. If you experience a non emergency injury or
Consider safety first – get yourself
and others out of harm’s way. illness while working, report the concern to your leader and Cast Health Services.
If there are injuries, help injured If you incur a work-related injury or illness that is not an
persons and bystanders to remain
calm. Ask fellow Cast Members for
emergency, regardless of how minor, you must first notify your
help if needed. Do not move an injured/ill person unless it is absolutely necessary. leader and use first-aid supplies from your area, or you can
Call 911 if emergency assistance receive treatment from Health Services.
Do not remove any items from the scene or clean up
is needed.
unless you are directed to do so. When the incident involves a potential heart-related incident or loss
Give the 911 operator your name
and the location and nature of the of consciousness, know where the nearest AED is to bring to the scene.
emergency. Stay on the phone Refer all media inquiries to the Walt Disney World Media Relations
until directed to hang up. Department at 407-828-3814 or after hours by contacting Walt Disney When an incident involves a hazardous material, a Safety Data Sheet (SDS)
Notify your leader at the World Security Control at 407-824-4777 or the Disneyland Media must be sent along with the Cast Member to Health Services. The SDS may
first opportunity. Relations Department at 714-781-4500.
be sent separately if its retrieval would delay medical attention.

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 handling emergencies handling emergencies

Fire Emergencies Fire Emergencies (cont.)

If you detect or suspect a fire, follow these steps: Fire extinguisher use:
Remove the extinguisher from its storage hook.
Call 911.
Carry the extinguisher to the fire and use the P.A.S.S. technique:
Remove yourself and others from harm’s way. – Pull the pin.
Notify your leader as soon as possible. – Aim at the base of the fire.
– Squeeze the handle.
In addition to automatic sprinklers and other means of fire protection, portable fire extinguishers may also be – Sweep the nozzle from side to side, blanketing the fire.
available and ready for emergency use. Portable fire extinguishers should only be used on small, controllable fires by In the presence of a fire, always stay low to the ground
individuals who have been trained to use them. to avoid breathing smoke, fumes and gases.

Portable fire extinguishers should:

Be fully charged and maintained in ready-to-use condition at all times. Severe Weather
Be accessible. Be careful not to block a fire extinguisher. Hurricanes: The Atlantic Hurricane Season is from June 1 to November 30 each year.

If you notice that a portable fire extinguisher has been removed, tampered with or discharged, promptly notify You should take steps to be prepared in case of a hurricane.
your leader or Haines City Extinguishers at 1-800-294-3473 or 863-422-1516 if you are located at WDW, or the Before a hurricane, you should know:
– Where your closest shelter is located. – The escape routes from your home and if
Disneyland Resort Fire Department at 8232-4666 if you are located at DLR.
– If you have flood damage insurance. you have a designated meeting place.
– What to do with your pets. – What to put in your emergency kit and where
When using a fire extinguisher, your safety comes first. You are not required to use a fire extinguisher.
Most shelters do not accept animals. to find important numbers.
– If your vehicle is in good working condition. – If authorities tell you to evacuate, GO!

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 handling emergencies handling emergencies

Emergency Kit Preparation During a hurricane:

Use the checklist below to identify items commonly – Seek shelter in an interior room, if available, or in a smaller room on the ground floor.
recommended for emergency kits. Assemble enough – Stay away from windows and doors, even if they are protected by shutters.
supplies to last for three (3) days, and store them in – Do not use tape on your windows; do not open or crack windows and doors.
an easy-to-carry container. – Text messages may go through faster than a phone call.
– Listen to your NOAA (National Oceanic and Atmospheric Administration) weather radio for live updates.
Use this checklist to prepare your kit.
√ Three (3) gallons √ Can opener Resources:
of water per person, LifeCare: LifeCare’s Personal Life Resources provides expert guidance and personalized assistance to help your
√ Flashlight and
per day family prepare for and cope with hurricanes. Visit [Link]/disney, or call a specialist at 1-866-574-7229.
extra batteries
√ Nonperishable food
√ Cash
√ One change of clothing Employee Assistance Program: The Employee Assistance Program, administered by CIGNA Behavioral Health,
√ Extra set of car keys provides behavioral health and counseling resources for your emotional-health needs. Call 1-800-952-6676 or
and shoes per person
√ Insurance cards and visit [Link] (employer ID: Disney).
√ Blankets or sleeping bags
important documents,
√ First-aid kit including emergency Contact the Florida Emergency Information Line:
phone numbers for Call 1-800-342-3557 to find out information about a current hurricane.
√ Prescription medications
friends and family
√ Battery-powered NOAA
√ Special items for infants,
weather radio
the elderly and pets

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 handling emergencies HANDLING EMERGENCIES

Earthquakes: Lightning/Tornado:
Seismic events occur within the Southern California region. When a seismic event occurs, response teams will be Should a lightning storm or tornado enter the area,
deployed to evaluate the impact and determine operational capabilities. Be familiar with the appropriate response follow your leader or duty manager’s direction on when,
procedures following an earthquake in your location, and know the emergency evacuation routes. If an earthquake where and how to take cover.
occurs, observe the following procedures.

During an earthquake –
Duck, Cover and Hold
After an earthquake
Report immediately to your leader for further Power Failures
Stay calm. instructions. In the event of a power failure, observe the
If indoors, use a solid desk, table or doorway Replace the handset on telephones. following guidelines:
for shelter.
Inspect your area to look for visible damage.
If outdoors, stay clear of buildings, trees and If you see visible damage, report it immediately. Stay calm and reassure those around you.
overhead lines. Continue work, if possible, according to the
When instructed to do so, evacuate Guests/Cast from
Stay away from windows, shelves, storage areas or your area and direct them to the safe haven location location-specific procedures.
anywhere with the potential for falling objects. for your area. One Cast Member at the location should notify
Stay in one place until the shaking stops. Security Control.
Under direction of your leadership team, begin
location-specific evacuation procedures.

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 handling emergencies HANDLING EMERGENCIES

Emergency Exits Emergency Plan: Parks

It is important to know where the emergency exits are before you need them. Make note of your work location’s Follow operational guides on evacuation for specific circumstances.
exits, and keep exits and escape routes clear and well marked. For WDW theme parks and DLR parks and resorts, Plan A Plan B Plan C
follow the ABC evacuation routes below. For all other areas, please follow your local emergency evacuation plans. Accelerated Closure Best Route/Backstage Common Area
(Hard Close of All Areas) (Emergency Evacuation) (Safe Haven)
This is the least complicated method Certain emergency situations For California: This method
There are three (3) basic concepts that all Cast Members should of evacuation is designed for
of clearing the resort and is the may result in resort leadership’s
be aware of in the event of a building evacuation: situations when buildings may be
equivalent of a normal park closing. ordering a Plan B evacuation unsafe and it is not possible for
Area awareness Know the quickest exit from Know predetermined Guests to immediately leave the
Know the layout of your building. your work location assembly areas for all or a portion of the resort.
The Cast will be informed through resort property (e.g., earthquakes
Be able to quickly and safely exit Know assembly areas so you can Cast Members will be informed
Be familiar with all entrances a management trickle-down or tornadoes).
the building during an emergency; quickly and safely meet your group
and exits.
it is vital to your safety. leaders and be accounted for. method and radio all-calls. through a management Guests and Cast Members
Know where the emergency fire trickle-down method. will exit all structures and be
Be aware of alternate exit routes Arrive at the assembly area and Guests will be informed of
pull stations are located and how directed to open areas where
should your primary route become remain there until released by the early closure via the public-
they work. they will assemble.
inaccessible due to the emergency. your group leader. address paging systems and Cast Members will direct
Cast interactions. Guests to the nearest exit.
Cast Members with disabilities Knowing where all Cast Members For Florida: During an
should coordinate with their are at all times is critical so first Guests will exit using normal routes The method of evacuation and imminent danger situation, you
leader upon arriving in their work responders can focus on the through the Main Entrance. direction given to the Guests may be directed to take cover.
area for their first day of work. emergency or disaster and are not will be determined according Follow the direction of your
looking for missing Cast Members. to the situation. leadership and/or duty manager.

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 handling emergencies HANDLING EMERGENCIES

Emergency Plan: Resorts Assembly Areas Guest Assembly Areas

Follow operational guides on evacuation for specific circumstances. An assembly area is a location where Guests and Cast The Guest assembly areas will be overseen and managed
Members assemble to receive further information or be by a designated assembly coordinator or leader for each
Plan A Plan B Plan C
Evacuation Evacuation Evacuation advised of further action. The resort assembly areas are line of business. The Guest assembly area is the location
Plan A evacuation is commonly known Plan B evacuation is commonly Plan C evacuation is commonly locations designated for either Cast Members or Guests where Guests gather to receive assistance in reuniting
as an accelerated exit. Plan A is the known as an emergency evacuation. known as seek cover or safe haven where emergency services can be provided in the event with other members of their party who have become
least complicated method of clearing Certain emergency situations may (shelter in place). This method of of partial or full evacuation of the building or resort. separated, or if they need assistance with transportation,
the building or resort. Cast Members result in the resort leadership’s evacuation is designed for situations hotel accommodations or health issues.
will be informed by an alarm system, a ordering a Plan B evacuation for when severe weather or other known Cast Assembly Areas
management trickle-down method or all or a portion of the resort. threats may exist outdoors and it The Cast Member assembly areas will be overseen and Offices/Professional Services
radio all-calls. Guests will be informed Cast Members will direct Guests is not possible for Guests or Cast managed by a designated assembly coordinator or leader Each office building has its own emergency evacuation
via the Cast Members or an alarm to follow them to a predesignated Members to immediately leave the for each line of business. At the Cast Member assembly plan that covers common emergencies such as severe
system. Guests are directed to exit evacuation route through the resort property. area, all Cast Members will be accounted for to verify weather, fire or workplace violence. Education and drills
using normal egress routes through nearest emergency exits to the they have exited the building. Cast Members will remain are conducted. Every Cast Member should know who his
the doors in which they normally assembly areas. in the assembly area until redeployed to assist with Guest or her group leader is. The group leader is the person Cast
travel in and out or the nearest exit control, released from their shift by a Cast assembly area Members report to after safely evacuating the building.
to their current location. coordinator or leader, or released to return to their duties.

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 handling emergencies

If a complete or partial evacuation of the resort becomes necessary,

remember to remain calm:

C onsider Safety First Let Someone Know

Always be aware of both the onstage safe haven Get help and keep leaders informed. If there
and back-of-house Cast assembly area closest to are safety issues or injuries involved, call 911
your work location. Be familiar with any evacuation from any resort phone and notify your leader.
responsibilities specific to your role at the resort.
Make a Move
A
ssess the Situation Evacuate Guests and Cast Members
Emergency or routine? Ask your leader if the using Plan A, B or C.
evacuation is Plan A, B or C.

For more information on emergency planning, go to

The Hub >> TWDC >> Corporate >> Global Security >> Crisis Management >> Choose Your Team.

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 Injury Prevention

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 injury prevention injury prevention

Incident Reporting Slips, Trips and Falls

All incidents, no matter how minor, must be Slips, trips and falls are some of the most common work-related safety incidents. Here are some tips
reported to your leader. This is to ensure that a to prevent losing your balance, slipping on water or oil, or tripping over an obstacle in your path.
proper investigation is completed and appropriate
Pay attention to your surroundings. Immediately clean up any spills, water and other
actions can be planned to prevent a recurrence. liquids from the floor.
Always keep the work area free of litter and obstacles
– practice good housekeeping. Use the handrail when using the stairs.
Did you know that near misses are also incidents that
Check for hazards while walking on any surface. Don’t run or engage in horseplay.
must be reported? A “near miss” is an incident when
Take short steps in slippery conditions. Don’t carry oversized or overweight loads.
there is potential for injury to a Cast Member or
Correct hazards when possible, or report them to Only use a ladder to reach high objects – do not stand
property damage and corrective action needs to take a leader. on chairs or other ladder substitutes.
place – but no actual injury or damage has occurred.
Be sure you are able to see around any objects that Wear shoes with good tread.
For example, when someone slips on grease and catches you are carrying.
Ask for help if a task is too much for one person.
himself without being injured. It is even more important Turn on the lights when entering a dark area.
Use extra caution when around water. If there is a
to report near misses because if we report and take Be sure that mats and carpets lie flat on the floor. leak, use caution signs/cones or other means to ensure
action, we prevent injuries from ever happening at all. Keep drawers and doors closed.
passersby can see it until it is fixed.
Never text while walking.

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 injury prevention injury prevention

Working from Heights DO NOT:

Cast Members must be protected from a fall hazard when accessing or Climb on railings to gain extra reach.
performing work on an elevated working area or platform. An elevated working Use a body belt as part of a fall-arrest system.
area or platform is more than 48 inches above the ground or a lower level Use ladders or stepstools near a guardrail or parapet.
(California: 30 inches for building structures, 48 inches for non building Access a roof or other fall hazard area without fall protection in place.
structures). Fall protection may consist of passive protection, such as guardrails; Use active fall protection equipment without the proper training.
active fall protection, such as PPE; or administrative controls, such as designated
work areas and warning lines. You must be properly trained in order to use fall Typical Exposures Requiring Fall Protection:

protection PPE. If you are not sure, contact your leader. Roofs, including adjacent skylights Elevated ramps, walkways,
and catwalks
Floor openings
DO: When a guardrail is not provided, preplan and determine what Scissor lifts as recommended
kind of fall protection equipment you will need. Using active or personal fall Excavations
by manufacturer
protection systems to prevent or safely arrest a fall requires specific training Hoist areas
and equipment. Make sure that your tie-off points are properly rated and Scaffolding during erection
inspected and that you have been trained to use the fall protection system Landscaping or planter berms and dismantling and all suspended
in place. A permit and rescue plan may be required. scaffolding
Aerial work platforms

NOTE: Consider other options such as scaffolds, ladders, aerial lifts, etc.,
in lieu of using active fall protection systems. Tools need fall protection too!
– Stay behind guardrails. – Stand on flooring strong enough
– Stay inside the bucket of a high to safely support you and any
reach or other aerial work platform. weight placed upon it.

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 injury prevention injury prevention

Ladder Safety Do NOT:

Use ladders that have loose rungs, Place a ladder at a blind corner or
When a ladder is needed, select the correct type of ladder for the task and use it properly. cracked or split side rails, missing doorway without blocking or roping off
rubber foot pads or are otherwise visibly the area and posting warning signs that
DO: damaged. A damaged ladder should will detour traffic away from your work.
Inspect the ladder prior to use. Portable ladders must extend at least three feet above be taken out of service immediately and
Move a rolling ladder while someone
the upper landing surface. tagged out so no one else accidentally
Keep ladder rungs clean and free of grease. is on it.
uses it.
When setting up straight or extension ladders, use the Place ladders on barrels, boxes, loose
Remove buildup of dirt and mud. Use ladders as scaffolds unless following
4-to-1 ratio rule: For every four feet of height, the ladder bricks, pails, concrete blocks or other
should be one foot from the base of the building or the manufacturer’s requirements.
When performing work on a ladder, face the ladder unstable bases.
and do not lean backwards or sideways. structure. Additionally, the ladder should extend Stand on the top two rungs of
a minimum of three feet above the landing. Tie or fasten together two ladders to
any ladder.
Allow only one person on the ladder at a time. make one longer ladder, unless the
When using a rolling ladder, lock the wheels before Stand on a ladder that wobbles or ladder is equipped with an attachment
Face the ladder when climbing up or down. climbing, and use the handrails while climbing. leans to the left or the right. that allows a connection to another.
Maintain three points of contact by keeping both hands Use ladders only for the purpose for which they “Walk” a ladder by rocking it. Instead, Load ladders beyond the maximum
and one foot, or both feet and one hand, on the ladder were designed. climb down the ladder and then move it. intended load for which they were built,
at all times when climbing.
Keep the areas around the top and bottom of or beyond the manufacturer’s
Use metallic ladders near overhead,
When stability is questioned (e.g., unlevel surface), ladders clear. rated capacity.
exposed, energized electrical parts.
secure the top of the ladder.
In slippery locations, tie down the base of the ladder Use ladders that are tagged or
Stand on tables, chairs, boxes or other
Maintain a “four point” body contact between ladder with a rope. If this cannot be done, have another marked “out of service.”
improvised climbing devices to reach
side rails and support surfaces. Use the “belt buckle person hold the base of the ladder. Then, if possible, high places. Use the ladder or step stool.
rule” and keep your belt buckle within the side rails tie down the top of the ladder.
of the ladder.

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 injury prevention injury prevention

Scaffolding
A scaffold is any temporary elevated platform (supported or suspended) and its supporting structure (including Follow the tips and suggestions in the graphic below
to adjust your workstation for ergonomic success.
points of anchorage) used for supporting workers or materials or both. Standards require that a “competent person”
inspect scaffolds for defects prior to every use. In all industries everyone who works on or around scaffolding should Top of monitor at Arms and elbows
be aware of safety requirements. You should not use scaffolding unless you have been trained to do so and the or below eye level close to body
scaffolding has been erected by a qualified and competent entity.
Monitor and keyboard Wrists in mid-range
centered in front of you
Remember: Sit well-supported
Each Cast Member who performs work while on a scaffold must be trained by a person qualified No glare on screen and occasionally
to recognize hazards associated with the type of scaffold being used. change postures
Documents in line with
keyboard and monitor Alternate tasks

Principles of Ergonomics Keyboard and mouse

at elbow height, with
Feet flat on floor
or footrest
What is ergonomics? forearms parallel
to floor
Ergonomics is the scientific discipline concerned with the understanding of interactions among humans and other
elements of a system, and the profession that applies theory, principles, data and other methods to design in order
to optimize human well-being and overall system performance.

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 injury prevention injury prevention

Additional Ergonomics Tips:

Alternate between sitting and standing
tasks, if feasible.
Injuries From Moving or Falling Objects
You are at risk from falling objects wherever there is overhead work being performed, but it is entirely preventable
Use insoles if you stand or walk a lot, and as long as you maintain awareness of your surroundings. Here are some tips on how to do just that:
replace shoes when they show signs of wear.
If you sit for long periods, stand up Make sure you can see Provide safeguards for Secure loads prior to lifting.
and walk occasionally. around items that you are machinery that generates flying
Ensure equipment is capable and
Maintain neutral positions whenever possible. carrying or pushing. objects such as splinters, metal
rated to lift and move loads.
fragments and dust.
Reduce reach distances. Push carts carefully (rather than
Make certain that rigging is in
pull) to avoid being hit by the cart. Keep designated walkways clear.
Avoid reaching behind the body. Avoid twisting place to protect against falling
when lifting, moving or reaching for items. Keep hands within the frame Ensure vehicles, such as forklifts, objects and materials during
of the cart while pushing it. have working horns and are hoisting and stacking.
Don’t be afraid to ask for help. equipped with warning lights
Move slowly, and use caution Do not walk beneath a raised or
Push instead of pulling, if possible. or beepers.
when turning blind corners. suspended load or scaffolding.
Utilize assistive devices (carts, dollies) when Use mirrors and other warning
Unload one object at a time Do not kick objects out of your
moving or transporting items. devices at intersections.
from shelves. pathway or overstack materials.
Use fixtures and tools to make the job easier. Ensure work areas are well lit.
Keep drawers, doors and cabinets
closed when not in use. Wear appropriate personal
For more information, please log on to
protective equipment, such as
The Hub >> Safety module >> Ergonomics >> Maintain clean floor surfaces to
safety glasses and face shields.
Safety in Motion®. avoid slips and falls.

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 injury prevention

Cut Prevention
If your role requires you to work with knives, box cutters or other sharp items, follow these guidelines to avoid cuts.

Before you begin:

Pick up a knife by its handle, and carry it with the point towards the floor.
Make sure your knife is sharp. It takes more pressure to cut with a dull knife,
and it can easily slip off the item and cut you.

As you cut:
Wear appropriate protective equipment for the job Cut items away from the body.
at hand. If you are working in a kitchen, wear a
Keep your mind on the task,
cut-resistant glove when using a knife or slicer.
and do not become distracted.
If you are using a slicer, make sure you turn it off and
Use only approved box and bag cutters that
wait until the blade comes to a complete stop before
have recessed blades and automatically
changing food items. The slicer must be off to clean
retract when not in use. Do not use open-blade
the blade. Do not clean it with the blade running.
cutters or knives to open boxes and bags.

Cleaning up:
Return knives and other cutting tools to their proper Discard broken glass carefully. Try to bag it
storage locations. Never place a knife in the sink. separately and then place it in the trash can.
Use a dustpan and broom to pick up glass;
Remove nails from packing crates
never use your bare hands.
before discarding them.

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 injury prevention

Heat Stress
Excessive heat can place abnormal stress on your body. Several risk factors that increase the potential for heat
illness are elevated air temperature and/or relative humidity, radiant heat from the sun and other sources,
conductive heat sources such as the ground, lack of air movement, workload severity and duration, protective
clothing and personal protective equipment worn by Cast Members. Personal risk factors that may affect an
individual’s susceptibility to heat illness include an individual’s age, degree of acclimatization, health, water
consumption, alcohol consumption, caffeine consumption and use of prescription medications that affect the
body’s water retention or other physiological responses to heat.

The following guidelines can help you keep cool in the heat and avoid the dangerous consequences of heat illness.

Water
Drink water before you become thirsty. Thirst does not appear until you are already dehydrated. Replenish lost body
fluids by drinking plenty of cool water throughout the day. Drinking a glass of water every 30 minutes and up to four
cups per hour is recommended. Minimize caffeine intake. Consumption of alcohol can also result in dehydration.

Nutrition
A well-balanced diet is essential when engaging in strenuous activity. Substitute light meals for hot,
heavy meals, which add heat to your body. Avoid alcohol consumption as it interferes with the body’s
ability to adjust to heat and contributes to dehydration.

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Medications
Medications can interfere with the body’s ability to respond to heat.
Heat Exhaustion
You should discuss any medications you are taking with your physician. If exposure to heat continues, your body will experience heat exhaustion, also known as heat prostration
and heat collapse. While not usually life-threatening, this condition requires immediate medical attention
Illnesses and should be taken very seriously as it can lead to heat stroke. Symptoms can include:
Many long-term illnesses such as heart, lung or kidney disease can interfere with your ability to – Dizziness or fainting – Upset stomach or nausea, possibly with vomiting
tolerate heat. Even short-term illnesses such as the flu or stomach viruses can affect your performance. – Headache – Rapid heartbeat and breathing
Any questions you have about your tolerance to heat should be discussed with your physician. – Blurred vision – Mood changes such as irritability, confusion or the inability to think straight
– Fatigue and weakness – Heavy sweating
Know Your Limits – Pale, clammy skin
Many heat injuries occur because people push themselves beyond their limits.
Prevention
This condition usually occurs from a combination of heat and loss of fluids. Always make sure to keep as
cool as possible when outdoors (find shade, fan yourself, wear lightweight clothing), and drink plenty of fluids.
Heat Stress: Illnesses
Some of the illnesses that may result from exposure to excessive heat are:
Heat Syncope
Heat Cramps Heat syncope, which is a form of fainting, occurs after a sudden loss of blood pressure as the blood
Heat cramps often occur after strenuous exercise in heat and tend pools in the legs after a long period of standing or exercise. Symptoms can include:
to occur in the legs or abdomen. Symptoms can include:
– Faintness – Lightheadedness (especially when changing positions, such as sitting or standing)
– Cool, moist skin – Muscle spasms and twitching – Fatigue – Rapid heartbeat – Weak pulse – Cool, moist skin
– Tender muscles – Nausea, possibly with vomiting – Hard and lumpy muscles
Prevention
Prevention Be sure to keep as hydrated and cool as possible. If standing for long periods of time outdoors, try
Heat cramps occur as your body loses water and electrolytes (minerals in your body) sitting down as much as possible or at least periodically, bending the legs to keep the blood circulating.
through excessive sweating, so be sure to drink plenty of fluids anytime you are outdoors.

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Heat Stroke
The most dangerous heat illness is heat stroke. This is when the body can no longer cool
Heat Burns
itself down and the results often lead to death. Symptoms can include: At home and at work, we all work around or with hot objects, such as the stove, oven, iron and even
– Hot skin, either extremely wet or dry – Seizures hot water. We need heat to accomplish many tasks in our daily lives. By following a few simple safety
– Vomiting or diarrhea – Rapid, shallow breathing precautions, we can work safely around heat or hot objects.
– Delirious mental state, including dementia, – Internal temperature of 105°F or higher
disorientation or hallucination – Unconsciousness – Be careful when handling hot objects and liquids and when working near hot surfaces or an open flame.
– Mental state changes, including anxiety, – Rapid heartbeat
restlessness or confusion – Breathing difficulty – Use protective gloves or pads to handle hot objects. In kitchen areas, use silicon
hot pads or gloves, heat-resistant gloves or dry cloth towels.
Prevention
– Use caution when carrying hot liquids. A slip or fall can cause a burn from hot liquids,
As with other heat illness, try to keep as cool and hydrated as possible. At the earliest signs of heat
so use a cart when possible. Seal containers before transporting them.
stroke, seek medical help immediately. If you are unsure whether symptoms are leading to a heat
stroke or not, err on the side of caution and seek emergency care. – Always wait for ovens and other equipment to cool completely before cleaning them.
Hot oil should be allowed to cool before draining a fryer.
It is important to immediately report symptoms or signs of heat illness in you or in other Cast Members.
When appropriate, request emergency medical services by calling 911 on any resort phone. – Be aware of others in the area who may be working with hot items. When working in tight
areas, make sure others know if you are carrying hot items.
Many of the effects of heat illness can be reduced or eliminated as you become acclimatized to the
hot conditions. Acclimatization involves the adaptation of the body to work in the heat that occurs – Use burn gel for minor heat burns, and seek medical attention if necessary.
gradually when a person is exposed to it. Acclimatization normally peaks in most people within four
to 14 days of regular work for at least two hours per day in the heat. – Wear only flame-resistant clothing if your job requires you to work with energized electrical parts.
– Turn pot handles toward the back of the stove to prevent them from being knocked off
or accessed by children when at home.

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Preventing Fires: Water Safety

All fires are preventable. It takes each one of us to lend a hand in keeping our workplaces clean Water safety is a high priority where there are
and tidy to ensure a fire does not break out in our workplaces. lakes, lagoons, ditches, basins, flumes or open vessels.
Certain areas provide protective barriers to keep workers
– Keep your work area free of flammable – Immediately report unusual odors that
clutter, scrap paper and boxes. could result from a burning substance. from falling into the water (e.g., guardrails on platforms
– Store flammables, combustibles and – Inspect the job site for at least one hour
above the water). Potential dangers of working around
reactive chemicals away from each other. following the completion of hot work to make water include:
sure all potential ignition sources have been
– When in doubt, check container labels and
removed or extinguished. – Drowning
Material Safety Data Sheets to determine if
the materials are flammable before using. – Do not use flame-producing equipment in locations – Hypothermia
near combustible surfaces and materials.
– Clean up and report all chemical and fuel spills.
– Do not overload circuits. Precautions you need to take include:
– Dispose of contaminated, combustible rags Practicing good jobsite housekeeping to eliminate
and waste materials in the appropriate covered – Do not use damaged electrical cords, tools slipping and tripping hazards. Many drownings have
waste receptacles. or appliances. occurred when someone accidentally fell off a float,
– Do not leave an open flame source unattended. deck or other structure.
Wearing nonslip footwear when working near water.
Using protective gear when required, such
as personal flotation devices.

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Electrical Safety Do NOT…

Overload cords. Use indoor extension cords outdoors.
Properly used, electricity is safe and convenient. If mishandled, it can cause injuries and fires and be deadly.
Touch electrical equipment, cords “Daisy chain” or “pigtail” extension
You can avoid electrical shocks and arc flash by following these tips: or plugs with wet hands. cords or power strips.
DO… Attempt to place any foreign object Misuse multireceptacle boxes
designed to be mounted by fitting
De-energize or unplug equipment prior to performing Only use cords that are in good condition, with no cuts, into an outlet.
them with a power cord and placing
any work. If it is determined that the equipment cannot loose wires, damaged insulation or broken plugs. Touch any exposed wiring or open them on the floor.
be de-energized according to the Pre-job Briefing electrical panels. Notify your leader
Checklist, use flame-resistant clothing and proper PPE Always unplug a cord from the outlet first before Fabricate extension cords
unplugging a cord from an extension appliance. immediately.
to prevent electrical injuries. Stay away, keep others with Romex wire.
away and notify your leader immediately if any of the Use a Ground Fault Circuit Interrupter device (GFCI Connect or disconnect an extension
cord from the appliance or equipment Modify cords or tools by removing
following occurs on electrically powered equipment: cord or protected circuit) when using a portable power
while the cord is plugged into ground prongs, face plates or
– Emits sparks and/or flashes tool or appliance, especially in wet areas or outdoors. insulation.
a receptacle. Always unplug the
– Leaves you with a tingling Test a GFCI device before using it by depressing the cord from the outlet first. Attach an ungrounded, two-prong
sensation upon contact trip button, and then the reset button after the device
Use electrical equipment in wet or adaptor plug to three-prong cords
– Makes crackling noises has tripped.
damp locations unless the equipment and tools.
– Has a burning smell
– Has a blown fuse Replace all cords or tools that have worn insulation is specially designed for it. Use circuit breakers or fuses with
– Has tripped circuit breakers or exposed wires. the wrong rating for over-current
Make electrical repairs or alterations
Ensure equipment labeled for dry, indoor use is unless you are qualified and protection (e.g., using a 30-amp
Use extension cords only for temporary situations, and
never used outside or in damp conditions. authorized to do so. breaker with a 15- or 20-amp
do not place them beneath rugs, in doorways or in any
receptacle). Protection will be lost
other location where they can become damaged. Make To ensure worker safety, only use equipment that is Overload a circuit by plugging in because it will not trip when the
sure you do not use indoor extension cords outdoors. approved to meet all OSHA standards, and use it in too many pieces of equipment. system’s load has been exceeded.
accordance with the manufacturer’s instructions.

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Vehicle Operation
Whether you are operating a company vehicle or driving yourself to work, it is important to keep safety top of mind
while on the road. The following tips will help you stay safe while driving.

Rules of the Road:

Observe the rules of the road — backstage and onstage
Drive defensively. Drive at safe speeds within Make a complete stop
posted speed limits. at all stop signs.
Wear seat belts.
Reduce speed when approaching Be predictable and use signals
Obey all traffic rules and signage.
curves, blind spots, intersections when turning or changing lanes.
Do not speed — observe all and crosswalks.
Be a role model for safe driving!
posted speed limits.

Pay attention: Don’t be distracted while driving

Don’t text, email or access data services while you are Be aware of other vehicles, roadside workers,
driving. Wait until you arrive at your destination. pedestrians and any other obstacles in the roadways.
Use hands-free mode only, if you must use a cell phone.

Vehicles include licensed and other non licensed modes of transportation such as club cars, golf carts, monorails,
personal transport vehicles, Segways, bicycles, forklifts, watercraft, trams, trains and other motorized vehicles.

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Rules of the Road (cont.): Pedestrian Safety

The longer we work at a location, the more comfortable
Be responsible drivers and pedestrians
When you’re driving ... we get with the area where we work. As a pedestrian, it
Slow down as you approach crosswalks. is important to be acutely aware of your surroundings
Always yield to pedestrians — they have and take some simple precautions to prevent a collision
the right of way. with a vehicle.
Don’t assume the pedestrian sees you — make
eye contact. Here are some tips:
1. Use crosswalks and sidewalks or marked
When you’re walking …
walkways where provided.
Observe all signage.
2. Look both ways before crossing the road.
Use designated crosswalks and walkways.
3. Always make eye contact with vehicle drivers
Cross busy onstage streets only at stops lights, before crossing in front of them.
and use available crossing signals.
4. Allow large delivery or utility vehicles to maneuver
Be aware of all moving vehicles — don’t assume before you enter the area where they operate.
the driver sees you. They have limited visibility and may not be able
to see you sneaking by.
Remain aware of your surroundings, don’t be distracted,
5. If you are waiting for a ride, wait in a safe
don’t take shortcuts! Remember: Safety begins with me! area away from vehicular traffic.

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Ride Access Control

Safety procedures exist in most Walt Disney Parks and Resorts attractions for the purposes of controlling
vehicle motion as well as accountability. We call this process Restricted Access Control (RAC). RAC is essential
to maintain a high degree of safety and system integrity.

It is important for access into attractions to be controlled at all times; therefore, RAC must be used during both
operating and non operating hours.

The RAC board is the primary communication tool for RAC procedures. Attraction RAC Boards are typically
located in close proximity to the tower/dispatch position. They are equipped with hasps, locks and keys.

Only individuals trained on site-specific RAC procedures can be granted access to enter restricted areas. All others
must be escorted by a trained Cast Member. Whenever individuals enter the restricted area of an attraction, they
must follow documented procedures. The restricted area of an attraction includes, at a minimum, the show area(s)
and ride path. RAC procedures apply to all persons entering the restricted area.

Please note that RAC is a means of controlling access to restricted areas of attraction
facilities. Even after properly obtaining access to a RAC area, certain work will still
require adherence to Lockout/Tagout (LOTO) procedures. RAC is not a substitute for LOTO.

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Lockout/Tagout:
Lockout/Tagout is a program to protect Cast Members who maintain and service equipment or work
around equipment that is being serviced or maintained.

Lockout is the use of a special system to prevent power from being accidentally turned on during equipment
maintenance, cleaning or repair. This includes electrical, hydraulic power, compressed air and mechanical power.
Tagout is the use of a special tag to warn workers not to start the equipment.

No one, at any time, should implement Lockout/Tagout procedures unless they have been trained, which requires
completion of a Lockout/Tagout class and knowledge of equipment-specific Lockout/Tagout procedures

When a Lockout/Tagout is in process:

Do NOT touch or remove a lock or tag installed by another Cast Member unless
authorized by management (requires specific procedures to be followed).
Do NOT attempt to operate a machine that has been locked or tagged.
Stay clear of locked or tagged machinery until you are notified that the power is back on.
After a Lockout/Tagout, make sure all guards are back in place and all tools are
removed from the machinery before operating the equipment.

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Potential Hazards

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Bloodborne Pathogens
Bloodborne pathogens are organisms, such as bacteria and viruses,
that live in blood and spread disease. Many diseases spread
by bloodborne pathogens can be chronic or fatal. Dangerous
bloodborne pathogens include HIV, Hepatitis B and Hepatitis C.

Transmission of
Bloodborne Pathogens
Infection can occur when the blood of an infected person comes
into contact with another person’s blood. This may happen through
skin punctures, mucous membranes, open sores, abrasions, etc.

Other potentially infectious materials include any body fluid that

is visibly contaminated with blood or where it’s hard to determine
if the fluid is blood. Urine, feces, saliva, vomit and sweat are not
considered infectious materials unless blood is visible. Feminine
products are not considered infectious materials.

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Universal Precautions to Prevent Infection

Always treat blood and body fluids as if they were infectious, and take precautions every time. Hazard Communication/Globally Harmonized
Always protect yourself with the appropriate personal protective equipment before beginning any task. System (Hazcom/GHS)
Bandage cuts, scrapes and broken skin. The Hazard Communication (HAZCOM)
Wash hands and exposed areas with soap and water immediately after exposure program is a system designed to prevent
to bodily fluids. Lather soap on hands for 30 seconds before washing.
illnesses and injuries in the workplace by
Discard sharp objects in the appropriate containers. informing Cast Members of the safe use and
Do not eat, drink or store food in an area with potential exposure. handling procedures of hazardous substances
Do not smoke, put on makeup or handle contact lenses in an area with potential exposure. in their work area.
Notify your leader as soon as possible if you think you’ve been exposed.
Four elements of Hazcom include:
Safety Data Sheets (SDS) and labels;
hazard determination or assessment;
Access to Medical Records, Exposure Records and Material Safety Data Sheets
written program; and training.
As a Cast Member, you have the right to review and copy:
– Your medical records and records of exposure to toxic substances or harmful physical agents.
– Survey reports of exposure to toxic substances or harmful physical agents.
– Material Safety Data Sheets and other information that exists regarding chemical substances
within the workplace.

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Safety Data Sheets (SDS): Hazard Determination or Assessment

Hazardous substances and their associated hazards
Known Materials Release
Tell you about chemicals, including the ingredients, safety and health hazards,
storage requirements and precautions. are identified so that containers can be properly A known release occurs when a material is spilled
labeled and identified in the work area, an SDS
Cast Members at the Walt Disney World Resort compile and maintain SDSs for hazardous chemicals can be obtained and be made available to all Cast
while being used by an authorized Cast Member trained
that are present in the work area in an SDS binder and keep it in an area that is accessible by Members, and appropriate training can be provided in the proper handling methods for that material. If a
Cast Members on all shifts. DLR maintains MSDS area inventories electronically on The Hub. to affected Cast Members. material is released during your use and you are fully
Navigate to The Hub >> WDPR >> Visit WDPR Safety >> Material Safety Data Sheets >>
Written Program trained to do so, clean up and dispose of the material
Disneyland, Walt Disney World or Aulani (respectively) >> MSDS Online Search.
Our written hazard communication program by following the appropriate cleanup procedures and
describes our procedures for labels and other forms
of warning, material safety data sheets, and how SDS requirements. Make sure you use the appropriate
employee information and training will be met. personal protective equipment and advise your leader.

BRIEF
Training
All Cast Members who work with or are potentially Unknown Materials Release
exposed to hazardous chemicals will receive
If you witness a hazardous materials release, or have
effective information and training on hazardous
substances in their work area at the time of their reason to believe that one has occurred or may occur,
initial assignment and whenever a new hazard
Hazard Communication Standard: Safety Data Sheets is introduced into their work area. Information and
immediately evacuate the area and warn others to stay
training will relate to general classes of hazardous away. If you believe the release may pose an immediate
The Hazard Communication Standard (HCS) Sections 1 through 8 contain general
(29 CFR 1910.1200(g)), revised in 2012, requires information about the chemical, identification, substances to the extent appropriate and related to health, safety or environmental hazard, call 911.
that the chemical manufacturer, distributor, hazards, composition, safe handling practices, reasonably foreseeable exposures of the job.
or importer provide Safety Data Sheets and emergency control measures (e.g., fire
(SDSs) (formerly MSDSs or Material Safety fighting). This information should be helpful to
Data Sheets) for each hazardous chemical those that need to get the information quickly.
to downstream users to communicate Sections 9 through 11 and 16 contain other
information on these hazards. The information technical and scientific information, such as
74 contained in the SDS is largely the same as physical and chemical properties, stability 75
 RECOGNIZING POTENTIAL HAZARDS RECOGNIZING POTENTIAL HAZARDS

Confined Space Entry Asbestos

A confined space is one that: A permit-required confined space is one that: Asbestos is a mineral fiber that presents a health risk from inhalation exposures. Asbestos was used extensively
1. Is large enough and so configured that an 1. Contains or has a potential to contain a hazardous atmosphere. in building materials to enhance certain performance characteristics of the material. When building materials
employee can bodily enter and perform
2. Contains a material that has the potential for engulfing that contain asbestos are physically disturbed, dangerous asbestos fibers may be released and pose a health risk
assigned work.
an entrant. to persons in the affected area. Depending on your job assignment, you may receive asbestos awareness or operations
2. Has limited or restricted means for entry
3. Has an internal configuration such that an entrant and maintenance training if you conduct housekeeping, custodial or maintenance operations in areas with
or exit (for example, tanks, vessels, silos,
could be trapped or asphyxiated by inwardly converging asbestos-containing building materials.
storage bins, hoppers, vaults and pits are
walls or by a floor that slopes downward and tapers to
spaces that may have limited means of entry).
a smaller cross-section.
3. Is not designed for continuous If you are planning to drill, saw, conduct mechanical abrasion or installation of cables, ducts and other systems that
4. Contains any other recognized serious safety or health hazard. must be attached to a building for support, never physically disturb building materials without prior review and
employee occupancy.
testing/approval.
Examples include vats, vaults, pits, tanks, etc. Special safety precautions
must be taken prior to entering permit-required confined spaces. Never enter Lead
a permit-required confined space unless you are trained and authorized, and Lead is a metal that is found in many materials including coatings and paints, and it is unhealthful if it enters
take all required safety precautions. Permit-required confined spaces will be the body through inhalation or ingestion. Our Lead Management Program is designed to identify, assess and train
marked with a sign like this: Cast Members who may be occupationally exposed to lead. Cast Members who work with lead-containing materials
and perform certain “trigger tasks” that may expose them to airborne lead will be enrolled in the program. Cast
Members participating in the program must attend Lead Awareness training initially and annually thereafter, and
may need to participate in blood-lead testing.

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Radio Frequency Identification (RFID)

Radio Frequency (RF) technology is common throughout the world in everyday items like credit cards, smart
phones, athletic equipment, video game controllers, expressway toll devices and much more. Walt Disney Parks and
Resorts has systems and devices using RF technology that are designed, tested and manufactured to comply with
Federal Communications Commission (FCC) regulations. The levels of RF energy they generate are similar to those
found in many consumer devices.

How is RF technology used I have an implanted pacemaker

in Disney parks and resorts? or cardioverter-defibrillator.
RF technology has been in use in Disney parks for many Do I need to take any precautions?
years, such as in ride and parade-control float systems If you have questions about your medical device
and in laundry and costuming services. RF payment and RF technology, we encourage you to seek the
devices are being installed throughout the Walt Disney guidance of the manufacturer of your device and your
World Resort, and our resort hotels feature RF keyless physician. Manufacturers of implantable pacemaker
door locks. We continue to expand ways to use this and cardioverter-defibrillators (ICDs) typically
common technology to create new and amazing Guest recommend that you keep your medical device 9
experiences and enhanced Guest service. inches (23cm) away from RF devices, such as the
readers located on Guest room doors in our resorts
and touch-to-pay devices. If you suspect interference
with your device is taking place, move away from the
RF device so it is at least 9 inches (23cm) away from
your pacemaker or ICD, and consult your physician.

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I have a different type

of medical device, such as an
Examples of Walt Disney World RF signs, such as the signs below, are used at locations that emit extreme RF energy that exceed, or are close
Parks & Resorts tap points to exceeding, the FCC exposure limits, such as cell phone towers. Cast Members will not typically encounter
insulin pump, neuro-stimulator,
hearing aid, etc. these areas, but they are well marked in the event you do come upon such an area.
What should I do?
Every device differs, so we encourage
you to check directly with your device
manufacturer and physician.

Can I request a transfer

to another role with less
In addition to the above touch points, there will be other Magic
RF exposure?
RF technology is common throughout the Points located at Walt Disney World Resort that have been ‘themed’
world in everyday items like credit cards, or made to look like an inanimate object such as a door lock, a skull,
smart phones, pet identification chips,
video game controllers, expressway toll a shark’s tooth, a scroll, a magic wand, etc.
devices and much more. Disney uses sys-
tems and devices with RF technology that Example of a “themed” tap point (the lock).
are designed, tested and manufactured
to comply with Federal Communications
Commission (FCC) regulations. Cast
Members with a physician’s note stating
that they are unable to perform specific
job duties may request a workplace
accommodation.

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 Personal Protective
Equipment

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 PERSONAL PROTECTIVE EQUIPMENT PERSONAL PROTECTIVE EQUIPMENT

Personal Protective Equipment (PPE) Eye Protection Common eye hazards include:
Flying particles from grinding, sawing, etching and
Personal Protective Equipment (PPE) is only considered an alternative Protecting your eyes from physical and chemical other machine operations.
safety solution when engineering or administrative controls are not agents and radiation while on the job is vital. Eye
Sparks from welding and other operations.
sufficiently effective as a control technique. PPE awareness training is injuries ranging from mild irritation to blindness
Fumes and splashes from molten materials
included as part of site-specific Hazard Communication training. Consult occur in the American workplace at an estimated rate and chemicals.
the MSDS or your leader for information regarding the appropriate PPE of 1,000 per day. About nine out of ten such injuries Harmful light rays (radiation) from arc and electrical
for the chemicals in your workplace. A PPE Hazard Assessment has been can be prevented by wearing protective eyewear. welding, acetylene torches and laser operations.
completed by the Safety Services Department, the lines of business and the
operating areas. This Hazard Assessment lists PPE requirements by task. Protective eyewear is considered an “optical instrument” In the event that something gets in your eyes:
Know where the nearest eyewash station is located.
The PPE Hazard Assessment is located on the Knowledge Center on the and must be carefully selected, fitted and used.
Do NOT rely on regular glasses or contact lenses to Flush eyes for 15 minutes with clean water if chemical
Safety module on The Hub. contact occurs.
protect your eyes. Use the appropriate eye protection
Obtain prompt medical attention for any eye injury
The following section will help protect you from head to toe. Keeping your for the job. Eye protection must meet ANSI Z87.1 or irritation.
whole body safe and protected from harm while on the job is incredibly safety standards, be properly fitted and be kept in
Remember:
important. Ever wonder how many decibels a power saw generates? Read on good condition. Common types of protective
Always be alert to eye hazards in your work area, and
and find out. And while you’re at it, learn how to protect your hearing from eyewear include safety glasses and safety goggles. follow all established safety guidelines.

such loud noises!

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Disposable Gloves: Leather Gloves: Tips for Hand Safety

Head Protection Are usually lightweight plastic
and protect against mild irritants.
Protect against scrapes
and sparks.
Use push-sticks, guards, shields and
other safety devices designed to keep
Safety helmets (hardhats) are rigid headgear hands out of the machine’s danger areas.
Are used for food handling May be used with an
designed to protect your head from impact,
and to protect against disease- insulated liner for Use brushes, not hands, to wipe
flying particles and electric shock. You must causing germs. electrical hazards. away debris.
wear an approved hardhat at all times when Disconnect power before repairing
Fabric Gloves: Metal Mesh Gloves:
in designated construction sites, regardless of Are usually cotton. Protect from incidental or cleaning machinery.
whether your particular task creates a head- cuts and scratches. Use the right personal protective
Improve grip when handling
slippery objects. Are used around equipment such as gloves, guards or
impact hazard. All approved hardhats must
cutting tools and other barrier creams. Make sure gloves fit
have an ANSI Z89.1-1986 marking/label on Protect from mild heat or cold. properly and are the right ones for the
sharp instruments.
the interior shell and must be properly adjusted task at hand.
May be of cut-resistant
to provide adequate protection. Check your construction. Thermal Gloves: Use tools designed to keep wrists straight.
Are made of aluminized
hardhat for cracks before and after each use, and Rubber Gloves: fabric or other Wash hands thoroughly with soap and
May also be neoprene, heat-resistant material. water after touching irritating substances.
replace your hardhat at least every five years.
polyvinyl or vinyl. Do not wear jewelry or loose clothing
Insulate hands from
when working with machinery.
Hand Protection Protect against corrosives such
as organic acids and petroleum
intense heat.
Do not wear gloves when operating
Several types of gloves are available for your use products. Verify that the gloves rotating power equipment or thrust
you select are appropriate for hands into hidden spaces.
depending on what is required in your area.
the chemical you are using.

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Footwear Slip-resistant shoes are one way we can help prevent

injuries associated with walking on wet or slippery
Selecting the Right Footwear
It is your responsibility to select footwear that fits surfaces. To learn more, consult with your leader or
properly, is suitable for your role and conforms to the visit the WDPR Safety module on The Hub.
costuming guidelines. Damaged or worn shoes are
unacceptable. Cast Members who work on or visit construction
sites are required to wear sturdy work boots or shoes.
At Walt Disney Parks and Resorts, our goal is to Steel-toed shoes are NOT required. Tennis shoes, soft
promote a culture where no one gets hurt. As part of soles, running shoes, casual street shoes, sandals,
open-toe footwear and high heels (narrow-diameter
our ongoing efforts to make our workplace as safe as
heel greater than 1.5 inches in height) are
possible, we recommend slip-resistant shoes to our Cast, not permitted.
Crew and Imagineers.
Refer to the PPE Hazard Assessment for any specific
As a costume requirement for Cast Members working footwear requirements for your role.
in Catering, Custodial and Food & Beverage locations,
slip-resistant shoes are provided free of charge. Our
onsite vendor also has slip-resistant shoes available for
purchase at discounted rates to any Walt Disney World
or Disneyland Cast Member.

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Hearing Conservation Respiratory Protection

There are many causes for hearing loss, Cast Member Responsibility
including the aging process, disease, injury As a Cast Member, it’s your responsibility to be aware of the respiratory
protection requirements for your work area. You must wear the appropriate
and exposure to loud noises for extended respiratory equipment properly and maintain the equipment’s condition.
periods of time. No one can work in an area requiring respiratory protection unless
authorized to do so by his or her leader, and then only after undergoing the
The Hearing Conservation program contains required training, medical surveillance and fit testing.
requirements for program administration,
exposure monitoring, personal protective
equipment, training and medical surveillance. Construction Site PPE
If you have questions about noise exposure At Walt Disney Parks and Resorts, we are always looking for new ways to
within your work area, contact your leader create magic for our Guests. As such, we often refurbish or rehab existing
or the Safety Services department. facilities, or generate entirely new experiences that involve construction.
Construction sites are restricted areas, and only authorized personnel may
If exposed to excessive noise in your work area,
enter. Those entering must wear a minimum of a hardhat, ANSI-rated safety
wear hearing protection if trained to do so.
glasses, a reflective vest and work shoes. Additional protective equipment
Your leader can provide this for you.
may be required depending on the type of work being conducted in the area.

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 Working Around
Industrial Equipment

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 Working around industrial equipment working around industrial equipment

Machine Exposure
Have you been trained to operate the equipment?
Walt Disney Parks and
DO:
Resorts owns and operates
Operate powered equipment only if you Shut off the motor and remove key (if equipped)
heavy-duty industrial have been trained. when equipment is left unattended.
Know how to immediately shut off the motor before Inspect equipment on a regular basis (at the
equipment to large-scale you run the equipment. beginning of the shift), looking for looseness, wear,
cracks or other damage.
scaffolding. Learn how Ensure all guards are installed and secured.
Only allow servicing or maintenance of machinery or
Ensure that safety devices operate properly. Safety equipment by appropriately trained Cast Members.
to keep yourself and devices provided by the manufacturer MUST not
be bypassed. When servicing or maintaining equipment where
others safe while working Know how to correctly operate all controls.
unexpected startup could be hazardous, de-energize,
lock or tag out the equipment.

around machinery. Wear appropriate close-fitting clothing, tie back hair

longer than the shoulder, and remove dangling jewelry
Place an “Out of Service” tag conspicuously on
improperly working or damaged equipment, and
so it does not become entangled in the equipment. report it to your leader immediately.
Operate equipment when and where good Ask your leader if you have any questions regarding
visibility exists. the operation of the equipment or the conditions in
which the equipment is to be used.

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Machine Exposure (cont.) Tips for Using Portable Power Tools

Make sure all nuts, bolts and other moveable parts are Stop all portable fuel-powered tools before refueling,
DO NOT: tightened before using the tool. servicing or maintenance.
Run a gasoline or diesel engine in an enclosed Before plugging in or unplugging tools, be sure the Ensure that electric power tools are of the approved
space without adequate ventilation. power switch is turned to “OFF.” double-insulated type or grounded.
Refuel a fuel tank/cell in direct proximity to a hot When working on scaffolding, rest power tools on a flat Confirm that all power-actuated tools are tested each
engine and/or other source of ignition. surface, or place them in a secured bin. Falling tools day before loading to check that safety devices are in
Permit any part of your body or clothing to be near any are dangerous. proper working condition.
dangerous moving part or any hot or cold surface. Use a Ground Fault Circuit Interrupter when working Ensure that all portable, power-driven circular saws
Wear gloves when operating rotating power equip- with power tools, especially in wet areas and outdoors. are equipped with guards above and below the
ment (such as band saws, band grinders and lathes). base plate or shoe. When the tool is withdrawn from
Wear appropriate personal protective equipment.
the work, the lower guard should automatically and
Consult the PPE Hazard Assessment or your leader for
instantly return to the covering position.
specific direction.
Portable Power Tools Properly store and care for tools.
Basic Rules for Portable Power Tools
Even small power tools can cause serious injury on or Do NOT...
off the job. Make sure you know how to operate the Use any tools unless you are trained to do so. Handle a power tool with wet hands.
tool before you use it. Use tools only for their designed Unplug a tool by pulling on the cord. Use electric cords for hoisting or lowering tools.
purpose, and inspect tools before each use. Clean or repair a tool while the power is connected. Use fuel-powered tools in enclosed spaces.
Wear rings, jewelry or loose clothing when Use compressed air for cleaning portable power tools.
operating power tools.

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Forklift Safety
If your job requires you to operate a forklift, receive generic and equipment-specific training and Forklifts can be dangerous. Stay safe by remembering these cautions:
certification from Safey & Health Training prior to operating any forklift.
Do...
When working around forklifts: When operating forklifts:
Work in designated areas only. Avoid shortcuts Know the inspection requirements, safe operating
through traffic areas. procedures and limitations of a forklift – before
operating it.
Let the forklift operator know that you’re working
in the area. Inspect the forklift before each shift. If any problem
is observed, notify your leader and remove the forklift
Be careful not to trip on the lowered forks of a stopped
from service.
forklift. They may be hard to see.
Always wear your seatbelt where provided.
Pay attention to what’s going on around you.
Many forklifts have very quiet motors. Keep your hands and feet inside the cab.
Listen for horns and look for flashing lights. Stop at Always check for pedestrians!
corners and doorways, and look both ways – just as
you would on the street. Utilize the horn in heavy traffic areas and when
approaching blind intersections.
Forklifts can move fast. Stay clear when a forklift
is backing up or turning.

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Do... Do NOT...
Aerial Platforms and Lifts Check for obstacles, holes, ditches Allow unauthorized use of the equipment.
and soft ground.
Operation: Operating an aerial work platform requires specific training. Make sure the equipment is on
Operate while batteries are being charged (electric lifts).

Many tasks require Cast Members to work at elevated heights. Aerial work platforms are Operate the equipment until the platform gates or chains are secure.
a firm, level surface.
commonly used for such tasks. Aerial work platforms include, but are not limited to: Exceed the rated lift capacity.
Check for overhead clearance and
location of power lines, and maintain Use on soft or unleveled surfaces.
High reach Genie-type lifts Scissor lifts Bucket trucks at least 10 feet of clearance from the
energized power line. Clutter the platform with loose tools or supplies.

Wear personal protective equipment. Sit, climb or lean over guardrails, or use a guardrail as
Remember: If you have not been trained, don’t operate an aerial work platform.
an anchorage point for personal fall-protection equipment.
Distribute the load evenly on
the platform floor. Use planks, ladders, scaffolds or any item to extend the lift’s reach.
Before You Start
Receive training on the equipment Observe external machine frame and Read all safety and operation Override any safety device.
and understand its limitations. components for obvious wear or damage. stickers on the machine. Operate the equipment if any part is faulty.
Visually inspect the equipment. Check upper and lower controls for Remove the key when not in use. Weld over exposed batteries.
proper operation.
Check engine-fluid levels. Wear approved fall-protection Operate within 10 feet of high-voltage wires.
Make sure all platform bolts are in equipment when required.
Check for proper tire inflation and Use the equipment as a crane or hoist.
place and secured.
lug-nut tightness. Use outriggers, where provided.
Attempt to free the equipment by lifting it off the ground with the boom.
If you find any problem, notify your leader and remove the equipment from service. Charge batteries at
designated location. Attempt to free the equipment by pushing it with the boom.

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 Additional
Resources

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 ADDITIONAL RESOURCES

Where to Go
for More Resources
At Walt Disney Parks and Resorts we care about you,
and we don’t want anyone to get hurt. If you have any
questions about safety, don’t hesitate to ask your leader
or Safety Services manager. There is also a wealth of
information on the Safety module on The Hub,
including the most recent version of this handbook.

Walt Disney Parks and Resorts has

a membership to the National Safety
Council, which provides great resources
and information about safety at work
and at home.
Go to [Link] and click on member log-in.
Our Member ID / Password is 653825.

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 NOTES

Safety Commitment
Think about ways to integrate safe practices in your life. Ask yourself,
“What can I do this year to build my commitment to safety?”

Here are a few ways you can show your commitment at work:
Take action to put safety first, and Report near misses, and talk with your
empower others to do the same. leader about safety hazards.
Be proactive. When you see a hazard, take Practice proper ergonomics and Safety
it upon yourself to help if you can and/or in Motion® techniques.
communicate it to someone who can.
Make a personal pledge to not text
Wear the required PPE (personal protective while walking or driving.
equipment) for the job, and encourage others
Perform routine audits of your own
to do the same.
workspace to check for potential hazards
Ensure that you maintain your health so you and help ensure a safer working environment
can be more alert and focused on the job. for you and your coworkers.

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