ISSUE 11 Oct, 2012 www.hytera.

com

Hytera Customer Service Express

CONTENTS
02 Welcome to become a Hytera authorized Overseas Repairing Technician

03 A Typical Case of TM-610 Repair (Replace CPU)

05 Troubleshooting of PD78X Power on Without Alert Tone and No Voice Output

07 A Typical Repair Case of PD78X No Voice

09 A Typical Repair Case of RD98X cannot Read/Write Data

12 RD98X Can't Realize IP Multi-Site Connection Repair Case

15 TM800 No Voice Output Detection

18 TC610 RX No Voice Output Detection

20 TM610 Cannot Power On Repair Case

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News and Events
Welcome to become a Hytera Authorized Repairing Technician

The new policy of How to distribute the Hytera Authorized Repairing Technician Certificate is effective
from 2012/10/08. The policy is applicable to all the distributors of Hytera. This policy is to standardize
the distribution process of the Hytera Authorized Repairing Technician Certificate, specify the
responsibilities of the Hytera repairing technician and provide them with professional guidelines. Of
course, it tells you how toget and how to update the Hytera Authorized Repairing Technician Certificate.
There are two workflows in the policy to show you the details.

This policy has categorized the Hytera authorized repairing technician into three levels (junior,
intermediate, senior) with different requirements for professionals which are based on relevant working
experience, theory test score and practical repairing score. For instance, the certification criteria for an
authorized intermediate repairing technician: minimum 3 yearsradiorepairing experience, theory test
score over 80 points (total 100 points), practical repairing score over 80 points (total 100 points).

Kindly reminder to who is likely to become a Hytera authorized repairing technician, the technician
qualification requirements:
 the applicants must serve the aftersales service station in full time.
 the applicants must pass the test for the Hytera authorized Overseas Repairing Technician

Why become a Hytera Authorized Repairing Technician? Here are the answers:
 Only the Hytera authorized repairing technician is recognized as a professional for repairing
Hytera products.
 Only the Hytera authorized repairing technician is qualified for serving Hytera after sales service
station in full time.
 The Hytera authorized repairing technician will be offered with profounder technical support and
targeted training from Hytera than the unauthorized technician.

Here is asneak preview of the workflow of how to get the Hytera Authorized Repairing Technician
Certificate. Please be noted that the application shall be started with handing in an application form by
applicants. You may send requests to [email protected] to get application forms.
The workflow of how to get the Hytera Authorized Repairing Technician Certificate V1.0
001 Overseas
customers

010 Hand in 040 Take

Start 070 Accept
application training and End
certificate
test
002 Overseas Service

020 Application 030 Arrange 060 Award

Y N 050 Evaluation Y
verification training,test certificate
Manager

End

For more details about the new policy, please don’t hesitate to make a call to +86-755-86137081 or send
emails to [email protected].
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 A Typical Case of TM-610 Repair (Replace CPU)

1. The description of faulty phenomenon

The radio cannot be powered on. When connect to the power supply, the screen is turn on
orange, but not character is displayed, push the buttons the radio doesn’t have any reaction. And
we can’t power off this radio through buttons.
2. Faulty reason
This problem might be caused by the power-supply circuit and the control circuit. We need to
check the power-supply circuit first.
3. Typical Case
Model Frequency Band Firmware Version
TM-610 136-174MHz/400-450MHz V3.01.01
4. Repair Steps
1) Open the radio, found some components are burned. Replace the broken burned
components L506/L534. Please pay attention the copper foil, if it is burned, you might need
to reconnect it.

2） Check the power-supply circuit, if the power-supply circuit is OK, the normal voltage of different parts as
below:

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 3) If the power-supply circuit is OK, we need to check the control circuit. The control circuit includes
CPU(IC520), Crystal (X501),Storage IC(IC501), and the watch dog circuit. First check the Crystal
(X501) to see if there is a 0.2V voltage difference between the Crystal (X501) input and output. If
yes, the CPU might be damaged. Replace the CPU to see if we can fix this problem or not. (The
CPU is provided by Hytera Global Customer Service Center, the correct software of CPU is already
burned by Hytera.)
4) According to our repairing experience, the storage IC(IC501) and the watch dog circuit is not
easy to be damaged.

5. Summary
Normally this kind of problem is because the CPU is burned. Please be very careful when you
replace the CPU, make sure there is no faulty soldered joints.
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Troubleshooting of PD78X Power on Without Alert
Tone and No Voice Output

1. Fault Description
PD78X radio power on without alert tone and no voice output
2. Analysis
1) From the fault phenomenon, we can see this is a radio audio failure.
2) The main reason to cause this audio failure is audio circuit problem or speaker problem.
3. Typical Maintenance Case
Radio Type Frequency Range Firmware Version
PD780 400-470MHz V3.05.10.001
Case No.1:
 Fault Phenomenon
This PD780 could power on normally, but without alert tone, and no voice output when it is
receiving signal.
 Fault Analysis
The audio failure is mainly caused by the audio circuit problem or speaker, FFC problem.
 Detecting Steps (Refer the figure 1, figure 2)
1) Disassemble and remove the front case, use Digital Multimeter to test the speaker. The
speaker is OK after testing.

Remove the rubber and use

Digital Multimeter to test
speaker.

2) Check the audio amplifier IC, test if there is audio signal input and send to speaker.

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 The audio amplifier IC is U801, the above picture is the PCB board, the corresponding circuit refer the
below picture.

The signal input end of

audio amplifier

The test point of

audioamplifier
output to speaker

Description: Use RF Test equipment to detect there have signal output from audio amplifier IC and audio
processing IC, TP1, TP2 have signal output, it means the speaker is OK.

3) As the speaker is OK, the FFC is suspected to damage, the problem is solved after replacing
the front case.

 Summary
The kind of audio problem is mainly caused by FFC of speaker, the audio processing IC is hard to
damage as it has high level of integration.

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 A Typical Repair Case of PD78X No Voice

1. The description of this problem

Connect battery of PD78X and turn on the radio, when press PTT the red indicator on, the other
radios in the same group’s indication is green, but cannot hear any voice.
2. The analysis
1) This problem may be caused by CTCSS/CDSS, signaling or squelch level, we don’t consider
these software settings here.
2) If this problem is caused by the hardware, we need to check MIC/ EMI filter/Voltage bias
circuit/the bus and connect circuit/Audio codec circuit and the CPU.
3. A Typical Case
Model Frequency Firmware Version
PD780 400-470MHz V4.00.10.001
1) Fault Phenomenon
Connect battery of PD78X and turn on the radio, when press PTT the red indicator on, the
other radios in the same group’s indicator is green, but cannot hear any voice.
2) The Repairing process(with HP 8921A analyzer)
a) Connect the PD780 to analyzer with the RF cable and audio cable(Analyzer Audio Input
port), switch to Tx Test mode on HP8921A, set AFGen1 1KHz, AF GEN1 Lvl 50mV. Connect
battery and turn on PD780, press PTT. We found the Tx frequency and Power on the
analyzer is normal, but the FM deviation and AF Freq is not OK. (Normally, FM deviation
is around 4.5KHz, AF Freq is 1KHz).
b) Use probe to connect Audio Input port of HP8921A, and put probe on C1012, now the
FM Deviation and AF Frequency specifications become normal.
c) Press PTT to transmit, and put probe on C1003, we found FM Deviation and AF
Frequency specifications is faulty again.
d) Press PTT to transmit, use multimeter to test the MIC pin 1& pin 2’s voltage, it is 0.2 and
0.5V. The voltage difference is 2.0-0.5=1.5V, we think maybe U1001 is broken.
e) Replace U1001, repeater step c) now FM Deviation and AF Frequency specifications are
OK, problem solved.
3) Summary
This problem is caused by EMI Filter U1001.

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 2
V
M
I
0C
.
EMI
5
Filter
V

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A Typical Repair Case of RD98X cannot Read/Write Data

1. The description of this problem

1) When connect RD98X with power and programing cable, read the repeater, the CPS can
show the correct USB port number, but cannot read/write data, mentioned wrong
connection or wrong model.
2) When connect RD98X with power and programing cable, read the repeater, the CPS cannot
show the correct USB port number.
2. The analysis
1) If the CPS can show the USB port correctly, it is may be caused by the mismatch between the
CPS and your radio.
a) This problem may be caused by incorrect CPS version. The CPS have one to one
relationship with your radio.

VX.XX.XX.XXX EM5- For PD785(G)/PD705(G)/MD785/RD985

VX.XX.XX.XXX AS8- For PD788(G)/PD708(G)/MD788/RD988
VX.XX.XX.XXX NA2- For PD782(G)/PD702(G)/MD782/RD982
VX.XX.XX.XXX SA6- For PD786(G)/PD706(G)/MD786/RD986
b) Low version of CPS cannot read/write high version RD98X.
2) If the CPS cannot show the USB port, it may because
a) The USB driver is not installed correctly or have problems. Please reinstall the USB driver.
b) Hardware problem: OMAP/Display board ESD protection diode, baseband board ESD
protection diode/ Serial to parallel transfer IC.
3. Typical Case
Model Frequency Firmware Version
RD980 400-470MHz R4.01.02.000
1) Fault Phenomenon
When connect RD98X with power and programing cable, read the repeater, the CPS cannot
show the correct USB port number.
2) Analysis
Check software problem first, then hardware problem.

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3) The Repairing process
a) Exclude software first.
b) Test TP106&TP107’s resistance(refer following photo),between 90-100K, means OMAP
works normally.
c) Use multimeter to test the ESD protection diode of front panel accessory jack, and the
ESD protection diode D708. We found U8 is shortened.
d) Replace the U8 diode, problem is solved.

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4)Summary
The problem is caused by ESD protection diode; it is shortened so we cannot read/write data.
This protection diode’s function is to protect OMAP circuit from strong signal’s interference.

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RD98X Can't Realize IP Multi-Site Connection Repair Case

1． Fault phenomenon description

RD98X IP multi-site connection can’t realize communication, there isn’t any response when we
use RDAC software to test and it can’t connect with each other.
2. Fault phenomenon reason analysis
1) We judge the radio has a fault of not realizing IP multi-site connection according to the fault
phenomenon as above.
2) The main reasons for software fault are as followed: wrong Ethernet IP address and
authentication code , IP internet UDP port, IP internet service，remote repeater diagnosis and
control doesn’t open.
3) The main circuit causing hardware fault is Ethernet chip circuit.
3. Specific maintenance case
Case 1
Radio Type Frequency Band Firmware Version
RD98X 400-470MHZ R4.01.02.000
 Fault Phenomenon
RD98X IP multi-site connection can’t realize communication; there is no response when we use
RDAC software to do the test.
 Fault Analysis
It is belonged to the fault of not able to realize the IP-multi site connection according to fault
description.
 Test Step
1) Firstly, we need to exclude the software fault, the CPS setting of RD98X is as figure 1;
2) Use RDAC software to do the diagnostic analysis.
3) It will appear figure 3 if the 2 point setting as above. If the CPS setting and RDAC software are
normal, but it doesn’t show the figure 3 which means radio is not normal, it may have fault.
4) We can exclude the software fault according to the fault description as above, then we focus
our attention to check Ethernet chip circuit.
5) Use multimeter to check and test resistance value of TX and RX circuit as figure 4 shows, it is
0 ohm, then we need to replace Ethernet chip. It returns to normal condition after we use
RDAC software to test, the fault is eliminated.

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Figure 2

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 Summarization
This fault is because that TX and RX circuit is short circuit and then burn the ethernet chip.

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 TM800 No Voice Output Detection

1. Fault phenomenon
1) Turn on the radio, no power on voice output, screen display normal, press PF1 monitor key, no
voice output from speaker.
2) Turn on the radio, there is power on voice output, press monitor key, speaker makes out
“zhizhi” sound, no voice output when talk.
3) Turn on the radio, no power on voice output, the voice output is normal when talk.
2. Cause Analyze
1)Cause 1:
a. According to phenomenon 1, the cause is no output from audio amplifier. This could be
caused by audio amplifier problem.
b. In receiving status, audio amplifier has output with slight heat. It could be the malfunction of
speaker.
2)Cause 2:
According to phenomenon 2, we can judge that the audio amplifier and speaker are normal. The
malfunction may happen in receiving IF and modulating.
4) Cause 3
According to phenomenon 3, the voice output is normal when talk, but no power on voice.
Because the power on voice is sent out by CPU, and then pass to speaker by amplifier, the
malfunction should happen in the circuit which is between CPU output and audio amplifier.
3. Typical Maintenance Case
Case 1.
Model Frequency Range Firmware Version
TM-800U 400-470MHz z V2.4.04
● Fault phenomenon
Turn on the radio, no power on voice, screen display normal, press PF1 monitor key, no voice
output from speaker.
● Cause analyze
Pilot analyze by fault phenomenon, the reason of no voice output from audio amplifier could be
the audio amplifier is malfunction. In receiving status, the audio amplifier has output but with
slight heat means the audio amplifier works normally. The problem could be in the circuit which is
between audio amplifier and speaker.
● Detection steps(Fig 1., Fig 2.)
1) Step 1: Exclude the malfunction of speaker, at first, check whether the cable which connects
host J504 to PCB J502 is normal or not; Second, check whether the current limit R518, R519 are
normal; Continue to Step 2 if the mentioned parts are normal.

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2) Step2: Check whether audio amplifier TDA1554/TDA8561 is in receiving status or not,
maximize the volume, amplifier is working, if the amplifier is totally without heat, meaning the
amplifier is not working. Check the amplifier power supply voltage is 13.8V. If the amplifier is with
slight heat, the malfunction should be in the circuit between amplifier output and speaker. If the
amplifier is with serious heat, it means short circuit happens in the circuit of amplifier output.
Then we should only exclude short circuit problem.
3) Step 3: In receiving status, the amplifier front audio signal is about 80MV, output is normal,
change audio amplifier IC.

Fig 1

Fig 2

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● Conclusion
According to above analysis, there are three causes that will cause radio power on without voice:
Audio power amplifier TDA1554/TDA8561 malfunction, current limit resistor puncture, speaker
malfunction.

Case 2
Model Frequency Range Firmware Version
TM-800 400-470M V2.4.04

● Fault phenomenon
Turn on the radio, there is power on voice output, press monitor key, speaker makes out “zhizhi”
sound, no voice output when talk.
● Cause Analyze
According to fault phenomenon, we can judge that the audio amplifier and speaker are normal. The
malfunction may happen in receiving IF and modulating.
● Detection Steps (Fig. 3)
1) Step 1: check audio signal output of IFO test point, the output range is normal, between
50MV-70MV, we suspect it is IF TDA31136 broken.
2) Step 2: Adjust L135, the voice is merely changed, voice is small and can’t be adjusted. Then change
L135.
3) Step 3: Check filter L104, use tweezers to touch it, the voice is changed and the voice is seriously
distorted. Also “shasha” sound comes out. We suspect the filter is broken. Then change the filter.
4) Step 4: Under the condition that all the above circuits are normal, but with small voice and no
receiving sound, it should be electronic volume control problem. Check the pin of the audio signal of
IC125 M62364, at the 4th pin, 300VM is normal; at the 14 th pin, 300VM is normal, if there is no
output, then change IC125, the problem is solved.
● Conclusion
The above fault is mainly cause by malfunction of ceramic filter L104. Receiving no voice output is
mainly caused by malfunction of L135.

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 TC610 RX No Voice Output Detection

1. Fault phenomenon
Power on the radio, there is power on voice, LED indicator turns green when receiving, no
receiving voice.

2. Cause Analyze
The radio has power on voice, means the audio amplifier circuit and speaker work normally; the
indicator turns green when receiving means the radio can receive matched carrier, we can judge
the fault is RX no voice output. Besides the fault of software configuration such as signal not
matched, the problem should mainly be in the baseband processing circuit. The components are
involved in: Modem 50C24, baseband processing IC AN29160.

3. Typical Maintenance Case

Case 1.
Model Frequency Range Firmware Version
TC-610 400-420MHz V1.03.11
● Fault phenomenon
Turn on the radio, there is power on voice; the indicator turns green when receiving, but no
receiving voice output.
● Cause analyze
There is power on voice meaning the audio amplifier circuit and speaker is normal. At first we can
check RX no voice whether is caused by software configuration fault. Then we can check IF
receiving modulation circuit and audio processing circuit. Read the frequency for the radio, the
current signal channel information is as follows: RX and TX frequency are both 403.625MHz;
channel spacing is 25KHz, no CTCSS/CDCSS. Now we can exclude the cause as of soft
configuration fault that conducts RX no voice. We need to dissemble the radio.
● Detection steps(Fig 1., Fig 2.)
1) Dissemble the PCB from the radio, connect speaker to it. Use Comprehensive test instrument
to output receiving signal, output frequency as of 403.625Mhz, -80dBm, audio modulating
frequency 1KHz, frequency deviation 3KHz. Have the antenna port to receive the signal. Now we
see the indicator turns green, but the speaker no receiving voice output.
2) Use a multimeter to test the voltage of modulator; it is 2.8V (Normally it is 2.8-3V).
3) Use a multimeter to test the baseband ICU200 Pin 1, voltage is 5V, normal.
4) Test baseband IC U200 Pin#29 no signal output, abnormal. Pin 29 is the audio frequency
output of IF modulation IC U200. Normally there must be 250mv audio frequency signal output.
We suspect U200 is bad.
5) Change the baseband ICU200 (AN29160), test baseband IC29160 Pin#29 has 250mv signal
output. Maximize the volume, the speaker output normal receiving voice. Problem solved.

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● Conclusion
The fault as of no receiving voice output is caused by damage of baseband IC U200 (AN29160).

Fig 1

Fig 2
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 TM610 Cannot Power On Repair Case

1. Fault Phenomenon
Symptom: After connecting the power supply, turn on the radio, no voice, no display.
2. Cause Analyze
From the phenomenon, we could judge that the radio can’t power on. There are two circuits will
cause the power on failure: power supply circuit, OMAP circuit. The main components are power
on key, 19.2Mhz crystal oscillation, reset IC, voltage regulation IC.
3. Typical Maintenance Case
Model Frequency Host Version
MD780 400-470MHz R3.05.10.001
▪ Fault Phenomenon
After supply the radio with DC, no power on voice, no response when press PTT and no current.
▪ Fault Analysis
From the fault phenomenon, there is no current indication after power on radio with DC, we can
judge it is power supply circuit problem fail to power on radio.
▪ Detection procedure (Fig 1, Fig 2
1) Power on the radio after add power, test U902 output voltage is 5V, normal;
2) Test U900 3V3D voltage output, is 3.3V, normal;
3) Test U901 3V3DP voltage output, is 3.3V, normal;
4) Test U903 1V8D voltage output, is 1.8V, normal;
5) Test U919 1V6D voltage output, is 0V, abnormal; The output voltage should be 1.6v under
normal circumstance. We suspect U919 is damaged.
6) Replace U919, 1V6D voltage output is 1.6V, normal, the radio can be powered on normally.
▪ Conclusion
The failure of power on is due to OMAP power supply abnormal caused by U919(1V6D) damage.

201
Fig 1

Fig 2

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Hytera Customer Service Express
Issue11/Oct 2012
www.hytera.com

Address:
Hytera Tower, Shenzhen Hi-Tech
Industrial Part North, Beihuan RD.,
Nanshan District, Shezhen, P.R. C

Service Hotline:
+86-755-86137081

Email:
[email protected]

EDITORIAL
Editors-in-Chief:Li Yong
Executive Editor: Patrick Ren
Editor: Angelia Yong

Publication

Hytera Communications Corporation Limited

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 Hytera Customer Service Express
www.hytera.com