Reservation
Receptionist : Good morning, Pine trees Hotel. How can I help you today?
Customer : Hello, I would like to book a room for tonight / Friday, August
20th till the 23rd.
Receptionist : What kind of room would you like?
Customer : I would like a double room, please.
Receptionist : Please hold on I will check .... I am afraid we only have single
room available. Tomorrow we will have a double room
Customer : OK that will do. How much for a single room?
Receptionist : Forty pounds including vat / excluding vat / before vat.
Customer : Are meals included in that price?
Receptionist : Yes, your breakfast and dinner are included and are served in
our dining room.
Customer : That’s great; I will take a single room for tonight and change to
a double room tomorrow.
Receptionist : Can you give me your credit card details so we can book your
room.
Answer the following questions based on the conversation
1. How long will customer stay in hotel ?
2. What rooms are available ?
3. How much the room are available?
4. How many customer will stay in the hotel?
5. What kind of room will customer choose ?
Check-out / Getting to the airport
Hotel : Did you enjoy your stay with us?
Guest : Yes, very much so. However, I now need to get to the airport. I have a flight that leaves
in about two hours, so what is the quickest way to get there?
Hotel : We do have a free airport shuttle service.
Guest : That sounds great, but will it get me to the airport on time?
Hotel : Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25
minutes to get to the airport.
Guest : Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be
leaving?
Hotel : Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest : Oh yes certainly. How much will that be?
Hotel : Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest : I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel : Absolutely. Here we are sir. If you like you can leave your bags with the porter and he
can load them onto the shuttle for you when it arrives.
Guest : That would be great thank you.
Hotel : Would you like to sign the hotel guestbook too while you wait?
Guest : Sure, I had a really good stay here and I'll tell other people to come here.
Hotel : That's good to hear. Thank you again for staying at The Grand Woodward Hotel.
Answer the following questions based on the conversation
1. Where does the dialog above take place ?
2. How long does it take from hotel to airport by shuttle ?
3. How much does mini bar service cost?
4. Guest pays for mini bar by ….
5. What is the name of the hotel?
Booking Hotel by phone
Receptionist : California Hotel. May I help you?
Caller : Yes, I want to reserve a room for next month.
Receptionist : Alright sir. What kind of room do you want to stay?
Caller : I want to “double room” with a view to the park.
Receptionist : Fine. What date do you intend to check in?
Caller : September 10th.
Receptionist : How long will you stay sir?
Caller : I will stay for three days.
Receptionist : Alright, let me check. Fine, sir. There are still five rooms available.
Caller : That’s good.
Receptionist : May I have your name, please?
Caller : Jack Cole.
Receptionist : And your phone number, Mr. Cole?
Caller : 224-557-820
Receptionist : Do you have special request?
Caller : Yes, I want morning paper and breakfast in my room before seven o’clock.
Receptionist : Alright sir. Is there anything else?
Caller : No. That’s enough. Thank you.
Receptionist : You are welcome, sir.
Answer the following questions based on the conversation
1. What kind of room that caller looks for?
2. How long caller will stay at hotel ?
3. Who is the name of caller?
4. When does caller want to book the room for ?
5. How did caller make the reservation?
