Discuss the difference between a SCM system and a CRM system

CRM software is intended to expedite the sales process and keep customers satisfied. To record

client interactions, all departments can utilize the same database, which eliminates duplication of

effort. It can also keep track of exchanges via email, phone, and social media. Based on historical

behavior, advanced CRM software may also forecast what clients are likely to buy. On the other

hand, SCM software tracks and executes company processes, including design, procurement,

manufacturing, production, distribution, sales and order fulfillment. As a result, it can help

companies save money and avoid hazards such as having too much or too little inventory.

Advance.

CRM software is likely to be used by a company with a large number of customers or a long

sales cycle with a large number of prospects. SCM software might be beneficial to a corporation

that places a high priority on quick delivery times or sources components from various vendors.

Companies frequently require both, but not always. A services company with a lot of clients

would probably benefit from a solid CRM system, but it wouldn't need SCM software if it didn't

have any supplies or items to track. A tiny business making parts for one or two car

manufacturers, on the other hand, may have no need for CRM software, but SCM software

would be invaluable if it needed to acquire steel, plastic, and other components from several

different vendors and track shipments in real timed SCM software can even predict supply chain

problems before they occur.

Benefits of SCM to an organization

Most departments, from accounting and customer service to manufacturing and shipping, can

benefit from SCM software. Assume, for example, that sales tend to increase at the end of the
year. SCM software can either remind you to order new inventory before you run out, or it can

do it for you automatically. It will then inform you where the orders are in the shipping process,

when they arrive in the warehouse, where they are in production, when they are dispatched, and

when they are expected to arrive at the customer's address.

Benefits of CRM to an organization

CRM can be used by the marketing department to track marketing efforts and determine the

return on investment by looking at how many individuals become customers as a result of each

campaign. Sales teams can use CRM to keep track of their interactions with customers and

prospects, such as when they were contacted, what they bought, and what they're likely to buy in

the future. Customer service departments can utilize CRM to keep track of their interactions with

customers, such as product or service issues.

Discuss three approaches to information systems acquisition

Custom approach

Custom software development is the process of designing, creating, deploying and maintaining

software for a specific set of users, functions or organizations. In contrast to commercial off-the-

shelf software (COTS), custom software development aims at a narrowly defined set of

requirements.

Packaged approach

Software acquisition includes the processes typically associated with the software engineering

life cycle. However, acquisition also includes processes that fund, manage, integrate, deploy and

support software systems before, during, and after their software engineering life cycle.

Outsourcing entails transferring the major components of the firm's systems, such as data

centers, telecommunications, and software development and maintenance, to a specialized

company that provides its services under long-term contracts specifying the service levels.

What types of risk is an IT/IS project likely to be susceptible to? Give two illustrative

examples

Schedule Risk:

Schedule related risks refers to time related risks or project delivery related planning risks. The

wrong schedule affects the project development and delivery. These risks are mainly indicating

to running behind time as a result project development doesn’t progress timely and it directly

impacts to delivery of project. Finally, if schedule risks are not managed properly, it gives rise

to project failure and at last it affects to organization/company economy very badly. Some

reasons for Schedule risks –

 Time is not estimated perfectly

 Improper resource allocation

 Tracking of resources like system, skill, and staff

Budget Risk:

Budget related risks refers to the monetary risks mainly it occurs due to budget overruns.

Always the financial aspect for the project should be managed as per decided but if financial

aspect of project mismanaged then their budget concerns will arise by giving rise to budget
risks. So proper finance distribution and management are required for the success of project

otherwise it may lead to project failure.

Some reasons for Budget risks –

 Wrong/Improper budget estimation

 Unexpected Project Scope expansion

 Mismanagement in budget handling

Operational Risks:

Operational risk refers to the procedural risks means these are the risks which happen in day-

to-day operational activities during project development due to improper process

implementation or some external operational risks.

Some reasons for Operational risks –

 Insufficient resources

 Conflict between tasks and employees

 Improper management of tasks

Technical Risks:

Technical risks refers to the functional risk or performance risk which means this technical risk

mainly associated with functionality of product or performance part of the software product.

Some reasons for technical risks –

 Frequent changes in requirement

 Less use of future technologies

 Less number of skilled employees

Programmatic risks refers to the external risk or other unavoidable risks. These are the external

risks which are unavoidable in nature. These risks come from outside and it is out of control of

programs.

Some reasons for Programmatic risks –

 Rapid development of market

 Running out of fund / Limited fund for project development