Name Chetan Shrivastav
Question 1
The instances are as follows: -
1. The first Interaction between Linton and Lisa where Linton remarked that she doesn’t
Like MBA’s. This remark contributed to the unpleasant welcome that she received
during her first interaction.
2. She was disturbed by the fact when Richard Clark who impressed her with his
conversation during the recruitment barely noticed her or welcomed her in the
organization.
3. Scoville had an condescending attitude, always showed his superiority by telling how
he moved his way up gradually by working and his work experience and he considered
Lisa a learner every time and hence bestowed her with menial tasks like copying
reports,
Question 2
Write your answer for Part A here.
Trait Level: High/Low Example supporting the answer
Openness to High Scoville worked his way to moving from
Experience operation department to marketing department
gradually, given both are different role.
Conscientiousness Low When Scoville was making changes at the last-
minute during copying shows his irregularity
Extraversion Low Scoville’s relationship never works out with
anyone, it has been demonstrated throughout
the case study that Scoville was bad at making
Friends
Agreeableness Low Scoville generally didn’t agree to many things
as he always challenged Lisa opinions and
would show him superior all along.
Neuroticism High Scoville was continuously changing during the
copying event shows that he is intelligent but
takes lower risk which supports this instance.
1. Lisa can make use of her emotional intelligence and can connect with Scoville on
emotional level by connecting outside the work and try to know his reason for having
this attitude.
2. Lisa can make herself more reliable and essential by working with other colleagues to
get her work done quickly which can uplift Scoville’s confidence and can improve her
relationship with him
Question 3
The window that can be seen here is: - 1. Hidden or Façade
Lisa can work on her communication skills and converse in such a way that will develop her
relationship with Linton. Understanding that both are women and both are ambitious and this
can help Lisa to connect easily.
Lisa can work more on Visibility by actively participating in projects which will also make her
colleagues say good things about her which will create a good image of her.
She should stop acting as a learner and in future should be more Proactive in giving relevant
suggestions/opinions in agency meeting or any other meetings.
Question 4
1. Linton could have been more proactive in describing the objective to Lisa and she
could have reviewed her performance on that basis. She could have given her different
opportunities to prove herself and outshine. Linton could be more engaged with Lisa in
understanding and Knowing all the aspects of her daily schedule and objectives
2. When Lisa described about the condescending attitude of Scoville’s to Linton, Linton
could give her word to counsel Scoville about his attitude and how it’s affecting his
colleague and others. Linton could have organized some outside work meet to interact
and connect more on emotional level.
Linton should value her associate and show appreciation to all her understanding and
coping attitude.
Question 5
Write your answer here.
Lisa is great with her communication skills so this should motivate her in making new friends
and getting her work done quick in a smart way
Lisa was already appreciated for her memo and also for her analysis so she has a further
scope of improvement if she works on same thing and practice more of it
Lisa should encourage herself in speaking during the meetings and keep her relevant opinion
which will attract Linton’s and Scoville’s attention and create a good image of her
Question 6
Write your answer for Part A here.
Two Soft tactics which Lisa can use are: -
1. She can approach Scoville with a friendly approach rather than an aggressively
conflicting with Scoville, she can use his strengths of experience, fuel his ego and
make allies with Scoville to get a favorable recommendation through him to Linton
2. She can soften Linton by making an Emotional appeal and communicating to her “how
she would like to learn from a great performer like Linton, and also support her in all
possible manner
Write your answer for Part B here.
Two Hard tactics which Lisa can use are: -
1. She can approach Vernon and HR and explain them her situation, and ask them to
intervene without compromising her situation
2. She can make coalition with all her peers who are from other department, who share
her view of Scoville, and get them to help her in convincing Scoville, Linton and also
other seniors as well as HR
Question 7
I think there have been a biased approach leading to breach of Ethics by Lisa’s co-workers,
following are the justifications: -
1. Scoville did condescending and disrespectful behaviour with Lisa who was a fresh
joiner to Houseworld, this behaviour mistreating your co-workers is Un ethical
2. Linton always allowed her personal friendship with Scoville to overshadow assertions
by Lisa and not listening to her issues for resolving
3. Linton did not do a fair appraisal of Lisa, as she had never sat with her for setting her
objectives nor putting up to her expectations clearly.
4. Linton and Scoville demeaned and degraded Lisa for being MBA time and again.
Question 8
Write your answer here.
No, I do not think Lisa should quit her job at household because: -
1. Lisa will miss opportunity of progressing in Houseworld, which is an established
consumer products company where she can acquire experience in various stages of
product lifecycle.
2. Despite being in a difficult situation she needs to be assertive, present her perspective
in a proper and mature manner, and do her communications in more non meeting
places to make her Team more comfortable. If She leaves Houseworld she will
continue with her low self-esteem and think of herself as quitter
3. Lisa will miss the opportunity of learning about taking ownership, taking initiatives
and getting results rather than being meek and blame others for her failures, she has to
learn how to arrange resources and come out winner at Houseworld even if she has to
work a lot on changing her approach as otherwise, she will always struggle in
corporate scenario
