INTERNET – BASED
COLLABORATION
CHAPTER 1 LESSON 2
WEB COLLABORATION
• Refers to web, social, and software tools used
by an organization to facilitate
communication and collaboration with
customers
• This aims for increased sales and satisfaction
via Internet in real time.
• It consists of web-based tools within websites
to assist an organization in the area of sales
and new revenue-generation opportunities
TECHNIQUES AND METHODS
• Phone
• Text
• Chat
• Remote multi-user conferences or seminars
via internet or phone systems
INTERNET-BASED
COLLABORATION TOOLS
INTERNET-BASED COLLABORATION TOOLS
• Used to assist work groups to get things
done better by providing an avenue
for several individuals to communicate
simultaneously using one platform
• Group support systems help involve different
individuals work on a common project
performing different tasks using computers
and existing Internet collaborative tools.
1. DOCUMENT SHARING OR FILE SHARING
• Distributing or providing access to
digital media, such as computer
programs, multimedia (audio, images,
and video), documents, or electronic
books.
ITUNES FILE SHARING
DROPBOX AND ONEDRIVE
2. WORK GROUPING
• Sharing data via local
network.
• NAS: Network-
Attached Storage
3. WEB PRESENTING
• Working with your colleagues, your partners,
your agencies and vendors, and customers
and prospects using a shared library of
assets and workflows
4. CO-BROWSING (WEB BROWSING CONTEXT)
• The joint navigation through the World Wide
Web by two or more people accessing the
same web pages at the same time.
• allows someone in an enterprise contact center
to interact with a customer by using the
customer's Web browser to show them
something.
5. WEB CONFERENCING
• A form of real-time communications (RTC) in
which multiple computer users, all connected to
the internet, see the same screen at all times in
their web browsers.
• Includes features such as texting, VoIP, and full
motion video.
• The primary purpose of these tools has been
document, file and project collaboration
6. VIDEO CONFERENCING
• A technology that allows users in different locations to
hold face-to-face meetings without having to move to
single location
• centered on connecting people through video streams,
often with very little other features involved
• The goal of video conferencing was simply to bridge
distance, recreating the experience of meeting in-
person through webcams or even large, room-based
video conferencing systems to facilitate group
meetings
7. SCREEN SHARING
• The technologically empowered ability to
transmit contents of your computer screen
to one or more remotely connected
Internet users.
8. INSTANT MESSAGING
• A type of online chat which offers real-time
text transmission over the internet
9. MIND MAPPING
• A way of linking key concepts using
images, lines ,and links which in turn are
linked with other associated ideas.
GMAIL
• Is a useful e-mail service
google products
GOOGLE CALENDARS
• Can be shared between teammates and
can give an overview of what other
teammates are doing at a given time noted
on the calendar.
• Can also get e-mail, chat, SMS notifications.
GOOGLE DOCS
• Powerful and useful document sharing tools.
• Allows you to access documents sharing tools.
• Documents can be shared, edited, and
presented.
COLLABORATIVE
MANAGEMENT
(COORDINATION TOOLS)
• Collaborative management tools
facilitate and manage group
activities.
COLLABORATIVE MANAGEMENT TOOLS
• Electronic calendars • Enterprise bookmarking
• Project management systems • Predictions markets
• Workflow systems • Extranet systems
• Knowledge management • Social software systems
systems
• Electronic calendars – schedule
events and automatically notify
and remind group members.
• Project management systems –
schedule, track, and chart the
steps in a project as it is completed.
• Workflow systems – collaborative
management of tasks and
documents within a knowledge-
based business process.
• Knowledge management systems –
collect, organize, manage, and
share various forms of information
• Enterprise bookmarking – collaborative
bookmarking engine to tag, organize,
share, and search enterprise data.
• Prediction markets – let a group of
people predict together the outcome
of future events.
• Extranet systems (project extranets) –
collect, organize, manage, and share
information associated with the delivery of
the project.
• Social software systems – organize social
relations of groups online to collaborate
and share structured data and information
THE END!
