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The Impact of Job Stress On Employee Job Satisfaction A Study On Telecommunication Sector of Pakistan

This study investigates the impact of job stress on employee job satisfaction within the telecommunication sector in Pakistan, analyzing a sample of 134 employees. It finds that factors such as workload, role conflict, and physical environment negatively affect job satisfaction, supporting previous research. The results emphasize the significance of employee job satisfaction for organizational success in today's environment.

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Dr-Muhammad Mansoor Baig
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54 views1 page

The Impact of Job Stress On Employee Job Satisfaction A Study On Telecommunication Sector of Pakistan

This study investigates the impact of job stress on employee job satisfaction within the telecommunication sector in Pakistan, analyzing a sample of 134 employees. It finds that factors such as workload, role conflict, and physical environment negatively affect job satisfaction, supporting previous research. The results emphasize the significance of employee job satisfaction for organizational success in today's environment.

Uploaded by

Dr-Muhammad Mansoor Baig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Journal of Business Studies Quarterly

2011, Vol. 2, No. 3, pp. 50-56 ISSN 2152-1034

The Impact of Job Stress on Employee Job Satisfaction


A Study on Telecommunication Sector of Pakistan
Muhammad Mansoor, Mohammad Ali Jinnah University Islamabad
Sabtain Fida, Mohammad Ali Jinnah University Islamabad
Saima Nasir, Mohammad Ali Jinnah University Islamabad
Zubair Ahmad, Mohammad Ali Jinnah University Islamabad

Abstract
This paper aims to examine the impact of job stress on employee job satisfaction. A sample
of 134 employees from the telecom sector from Pakistan was used for this analysis. Job stress
has been measured by conflict at work, workload and physical environment. Prior study
indicate that the stressor workload, role conflict, physical environment negatively affect the
employee job satisfaction. This study results revealed that stress is negatively related to
employee’s job satisfaction which support Caplan (1991) and Keller (1975) result. This study
reinforces the importance of employee job satisfaction which is essential for successful firm
in current era.

Key words: Job stress, conflict at work, workload, physical environment, employee job
satisfaction.
Introduction
The term stress is basically from physical science where it means the force placed upon
an object to cause damage, bending, or breaking. In case of human beings stress is often used to
describe the body’s responses to demands placed upon it, whether these demands are favorable
or unfavorable. Anything that causes stress is called a stressor. “Stress is a condition which
happens when one realizes the pressure on them or requirements of situation are wider than they
can handle, and if these requirements are huge and continue for a long period of time without any
interval, mental, physical or behavioral problems may occur.”
Job stress is one of the most important workplace health risk for employees in developed
and developing countries (Paul, 2002; Danna and Griffin, 2002). There are a number of
workplace factors, called job stressors that make jobs stressful and difficult for number of
employees in services as well as manufacturing industries. Additional stressors concern
interpersonal relationships at work, such as conflicts with the behavior of supervisors, conflicts
with colleagues, conflicts with subordinates and conflicts with management policies (Paul,
2002).

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