ANNEX A
Training Plan
COURSE Food and Beverage Services NC II
Modality: Check which Modality will be applied. Multi-Modal is Allowed
[/] Online [/] Face-to-Face [/] Distance Learning
Module Learning Learning Resources
Outcomes
Participate in LO1. Obtain Distance Learning Mode
And Convey CBLM Participating in Workplace
Workplace Workplace Video and USB copy: Effective Workplace
Communicati Information Communication
on LO2. Speak Communication channel thru Text, Call, Fb,
English at a or Messenger
basic
Operational Online Learning:
Level eCBLM
LO3. Streaming Media on LMS:
Participate in [Link]
Workplace zg5?cjc=ltfk23w Workplace Communication,
Meeting and Streaming Media
Discussion
LO4. Complete
relevant Work
Related
Documents
Work in Team LO1. Describe Distance Learning Mode
and identify CBLM Work in team environment
Environment team role and Video and USB Copy:
responsibility Communication channel thru Text, Call, Fb,
in a Team or Messenger
Online Learning:
LO2. Describe eCBLM
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
Work as a Edmodo
Team Member Webinar
Blended Learning Delivery Mode
Face to face (shall strictly follow to covid-19
Inter-Agency Task Force Health and safety
Protocol)
Practice LO1. Integrate Distance Learning Mode
personal Printed Self- pace material (CBLM)
Career objectives with Video and USB Copy: Practice Career
Professionalis organizational Professionalism
m goals Communication channel thru Text, Call, Fb,
LO2. Set and or Messenger
meet work Online Learning:
priorities Digital CBLM
LO3. Maintain Streaming Media on LMS:
and [Link]
professional cjc=ltfk23w Practice career professionalism,
growth and Streaming Media
development Blended Learning Delivery Mode
With offline or online eLearnings materials
Practice Distance Learning Mode
LO1. Identify Printed Self –pace material(CBLM)
occupational hazards and Video and USB Copy: Practice occupational
health and risk health and safety
safety LO2. Evaluate Communication channel thru Text, Call, Fb,
hazard and risk or Messenger
LO3. Control Online Learning:
hazards and Digital CBLM
risk Streaming Media on
LO4. Maintain [Link]
and cjc=ltfk23w or Google form
occupational
health and
safety
awareness
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
Perform LO1. Practice Distance Learning Mode
workplace CBLM Perform in workplace safety practices
workplace safety Video and USB Copy: Perform workplace
safety practices safety practices
practices LO2. Responds Communication channel thru Text, Call, Fb,
appropriate to or Messenger
faults, Online Learning:
problems and Digital CBLM
emergency Streaming Media on LMS:
situations [Link]
LO3. 5’S cjc=ltfk23w Perform workplace safety practices
workplace Blended Learning Delivery Mode
LO4. With offline or online
Environmental eLearning materials
protection
awareness
Observe LO1. Practice Distance Learning Mode
personal Printed Self-pace materials CBLM Observe
workplace grooming and workplace hygiene procedures
hygiene hygiene Video and USB Copy:
procedures LO2. Practice Communication channel thru Text, Call, Fb,
safe and or Messenger
hygienic Online Learning:
handling, Digital CBLM Hygiene procedures
storage and Streaming Media on
disposal of [Link]
food, cjc=ltfk23w
beverage, and Observe workplace hygiene procedures
materials Blended Learning Delivery Mode
LO3. Identify With offline or online eLearning materials
and respond to
hygienic risk
LO4. Cleaning
and
disinfectant
Develop and LO1. Identify Distance Learning Mode
and access key
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
update resources of CBLM Develop and update industry
information on Knowledge
industry the industry Video and USB Copy: Develop and update
knowledge LO2. Access, industry knowledge
apply and Communication channel thru Text, Call, Fb,
share industry or Messenger
information Online Learning:
LO3. Update Digital CBLM
continuously Streaming Media on LMS:
relevant [Link]
industry cjc=ltfk23w Access, apply and share industry
information
Blended Learning Delivery Mode
With offline or online eLearning materials
Perform LO1. Plan and Distance Learning Mode
prepare the Tutorial videos, or Power point materials or
computer task to be eCBLM
operations undertaken Video and USB Copy: Computer Operation
LO2. Input data Communication channel thru Text, Call, Fb,
into the or Messenger
computer Online Learning:
LO3. Access Digital CBLM
information Streaming Media on LMS:
using [Link]
computer cjc=ltfk23w Perform computer operation
LO4. Produce Blended Learning Delivery Mode
output data Face to Face session (shall strictly follow to
using COVID-19 Inter- Agency Task Force Health
computer and Safety Protocol
system
LO5. Maintain
computer
equipment
and system
Provide LO1. Apply Distance Learning Mode
effective verbal Printed Self-pace material CBLM
effective and non-verbal
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
customer communicatio Video and USB Copy: Provide effective
n skills to customer service
service respond to Communication channel thru Text, Call, Fb,
customer or Messenger
needs Online Learning:
LO2. Provide Digital CBLM
prompt and Streaming Media on LMS:
quality service [Link]
to customer cjc=ltfk23w Effective customer service
LO3. Handle Webinar
queries Blended Learning Delivery Mode
through With offline or online eLearning materials
telephone, fax
machine,
internet and e-
mail
LO4. Handle
customer
complaints,
evaluation and
recommendati
ons
Prepare the LO1. Take table Distance Learning Mode
reservations Power point material or eCBLM
dining LO2. Prepare Video and USB Copy: Prepare the dining
room/restaura service stations room/restaurant area for service
nt area for and equipment Communication channel thru Text, Call, Fb,
LO3. Set-up the or Messenger
service tables in the Online Learning:
dining area Digital CBLM
LO4. Set the Streaming Media on LMS:
mood/ambianc [Link]
e of the dining cjc=ltfk23w Prepare the dining room/restaurant area
area for service
Webinar
Blended Learning Delivery Mode
With offline or online eLearning materials
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
Face to face session [shall strictly follow to
COVID-19 Inter Agency Task Force Health
and Safety Protocol
Welcome LO1. Welcome Distance Learning Mode
and greet Printed Self-pace material CBLM Welcome
guest and take guest guest and Take food and beverage orders
food and LO2. Seat the Video and USB Copy: Welcome guest and
beverage guests take food and beverage orders
LO3. Take food Communication channel thru Text, Call, Fb,
orders and beverage or Messenger
orders Online Learning:
LO4. Liaise Digital CBLM
between Streaming Media on LMS:
kitchen and [Link]
service areas cjc=ltfk23w Welcome guest and take food and
beverage orders
Webinar
Blended Learning Delivery Mode
With offline or online eLearning materials
Promote food LO1. Know the Distance Learning Mode
product Printed Self-pace material CBLM Promote
and beverage LO2. food and beverage products
products Undertake Video and USB Copy: Promote food and
suggestive beverage products
selling Communication channel thru Text, Call, Fb,
LO3. Carry out or Messenger
upselling Online Learning:
strategies Digital CBLM
Streaming Media on LMS:
[Link]
cjc=ltfk23w Promote food and beverage products
Webinar
Blended Learning Delivery Mode
With offline or online eLearning materials
Face to face session [shall strictly follow to
COVID-19 Inter Agency task Force Health and
Safety
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
Provide room LO1. Take and Distance Learning Mode
process room Printed Self-pace material CBLM Provide
service service orders room service
LO2. Set-up Video and USB Copy: Provide room service
trays and Communication channel thru Text, Call, Fb,
trolleys or Messenger
LO3. Present Online Learning:
room service Digital CBLM
meals and Streaming Media on LMS:
beverages to [Link]
guest cjc=ltfk23w Provide room service
LO4. Present Webinar
room service Blended Learning Delivery Mode
accounts With offline or online eLearning materials
LO5. Clean Face to face session [shall strictly adhere to
room service COVID-19 Inter Agency task Force Health and
area Safety
Receive and LO1. Listen to Distance Learning Mode
the complaint Printed Self-pace material CBLM Receive and
handle guest LO2. Apologize handle guest concern
concerns to the guest Video and USB Copy: Receive and handle
LO3. Take guest concern
proper action Communication channel thru Text, Call, Fb,
on the or Messenger
complaint Online Learning:
Record Digital CBLM
complaint Streaming Media on LMS:
[Link]
cjc=ltfk23w Receive and handle guest concern
Webinar
Blended Learning Delivery Mode
With offline or online eLearning materials
Face to face session [shall strictly follow to
COVID-19 Inter Agency task Force Health and
Safety
Prepared by: Checked by: Submitted to:
ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES
Trainer School Director Chief Executive Officer
