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Customer Service & Admin Expertise

This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

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Mahesh G. Shastry
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157 views2 pages

Customer Service & Admin Expertise

This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

Uploaded by

Mahesh G. Shastry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

SAMANTHA NICHOLAS

Mobile: +971 58 166 5573


+971 54 546 5406
E-mail: [email protected]

Customer service oriented, self-motivated with extensive experience in resolving


conflict with customers. Through and attentive to detail in all professional matters.
Proficient in office management, record-keeping software as well as Microsoft Office.

STRENGTHS
 Familiarity with office Organization and optimization techniques.
 High degree of multi-tasking and time management capability.
 Excellent written and verbal communication skills.
 Integrity & Professionalism.
 Proficiency in MS Office.

QUALIFICATIONS

PRE-UNIVERSITY
BA in English
CAREER HIGHLIGHTS

 Ensuring effective communications between Institution and parents, students, teachers.


 Answering phone calls and emails, welcome visitors, and
 Support teaching and administrative staff by providing information to students and
parents.
 Handling customer complaints in calm, cool and professional manners.
 Answering phones professionally, courteously and promptly. Follow-ups and satisfying
queries.
 Communicate with customers regarding promotions and schemes launched for mutual
benefits.
 Managing conflicts and challenging situations.
 Dealing with the processing returns and refunds as required in line with company
procedures Agencies and corporate customers for relevant queries.

EMPLOYMENT HISTORY

1) GEMS Int’l School, Dubai | UAE


03/2018 – till date
Front Desk Officer
2) Spark Productions
Secretary Administrative Assistant
03 /2012 – 06/2017
3) Spirit Airlines |India
Customer Service Officer
07/2017 – 12/2017
4) ComX Technologies | India
Customer Service Officer
07/2008 – 02/2012
CURRENT JOB ROLE

 Ensuring effective communications between Institution and parents, students, teachers.


 Answering phone calls and emails, welcome visitors, and
 Support teaching and administrative staff by providing information to students and
parents.
 Handling customer complaints in calm, cool and professional manners.
 Answering phones professionally, courteously and promptly. Follow-ups and satisfying
queries.
 Communicate with customers regarding promotions and schemes launched for mutual
benefits.
 Managing conflicts and challenging situations.
 Dealing with the processing returns and refunds as required in line with company
procedures Agencies and corporate customers for relevant queries.

PROVEN JOB ROLE


 Answering phone calls and redirect them when necessary.
 Managing the daily weekly monthly agenda and arrange new meetings and
appointments.
 File and update contact information of Employees, |Customers, Suppliers and external
partners.
 Develop and maintain a filing system.
 Check frequently the levels of office supplies and place appropriate orders.
 Make travel arrangements.
 Document expenses and hand in reports.

PERSONAL DETAILS
Nationality : Indian
Date of Birth : 4/07/1984
Marital Status : Married
Visa Status : Employment Visa

Date: SAMANTHA NICHOLAS

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