KFD
STANBIC BANK UGANDA REF NO: CALDP
(Licensed and Supervised by Bank of Uganda)
(Customer deposits are protected by the Deposit Protection Fund of Uganda)
KEY FACTS DOCUMENT – DEPOSITS
THIS KEY FACTS DOCUMENT IS IMPORTANT TO YOU. IT SUMMARISES THE TRANSACTION YOU ARE CONSIDERING.
PLEASE ONLY SIGN AFTER YOU HAVE READ, UNDERSTOOD AND AGREED TO THE CONTENT OF THIS DOCUMENT.
1. TYPE OF ACCOUNT CALL DEPOSIT
2. AIMS AND BENEFITS Funds are invested for an indefinite period at a fluctuating interest rate and funds
are also available on demand with no period of notice required.
3. TERMS AND CONDITIONS
a) Interest to be earned: Up to 4% per annum The interest rate is: Fixed Variable Tiered
b) Duration: N/A End Date: N/A
c) Account opening balance in UGX: 1,000,000
d) Minimum balance in UGX: 0
4. FEES, CHARGES AND PENALTIES
Description of standard fees Amount in UGX
a) Withdrawal fees Over the counter (teller) 12,000 to 35,000
ATM N/A
0 free withdrawals (fee applies after these)
b) Account statements 10,000
1 statement free of charge per month (fee applies after these)
c) Balance enquiry at ATM 0
d) Account Management Fees per month 0
e)
f)
g)
Potential additional fees/charges
h) System alerts 0
i) SMS alerts (per month) 0
j) Account closure fees 20,000
k)
l)
m)
Depending on how you use the account, you may be charged any of the fees above, which will be directly
deducted from your account. NOTE that while the common fees, charges and penalties are listed in the table
above, there may be other fees, charges and penalties – you can find information on these on the tariff guides or
website www.stanbic.co.ug or by calling 0800250250 / 0800150150 (TOLL FREE PHONE LINES).
5. RISKS
a) Interest rates are variable; therefore, the rates fluctuate over time.
b) Interest rates are tiered; therefore, the rate of interest earned depends on the amount of money in the
account.
c) N/A
d) N/A
6. FURTHER POINTS TO CONSIDER
How to deposit money into your account: You can pay money into your account in any of the following ways:
Agent Banking, Online Banking, Mobile Banking or Over the counter at any of our branches.
How to take money out of your account: You can take money out of your account in any of the following ways:
ATM, Agent Banking, Online Banking, Mobile Banking or Over the counter at any of our branches.
Inactivity/dormancy: N/A
Deposit protection: Your deposits are insured up to UGX 10 million by the Uganda Deposit Protection Fund. Please
ask our staff for further details.
Tax implications: The current withholding tax / excise duty will be debited from your account.
Account closure: You may close your account at any time. To close your account, request your bank in writing to
do so. If you close your account, there will be a charge for doing so (see 4j) and the account will be closed after 1
day. If this is a fixed deposit account, early termination may result in losing interest accrued.
How to complain: If you are dissatisfied with our services, we welcome you to communicate this to us via our
Customer Call Centre on 0800 250 250 or 0800 150 150 or [email protected]. We will acknowledge receipt of
your complaint, investigate and give you an answer within two weeks.
Future communications: It is important for us to be able to communicate with you. Below, please tick at least two
preferred means of communication and provide details (and update us in case of any changes):
Mobile Phone Email Post Over the counter Other
#1
#2
#3
Signature ..................................................... ................................................. Date
Name .................................................... ................................................. Date
Relationship Officer Client
Where can I find out more? If you want more information on this deposit product or the terms used in this KFD,
please contact us on Our toll-free lines 0800 250 250 or 0800 150 150, email [email protected]
or visit our website at www.stanbicbank.co.ug
