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Formon National High School OBE Ticketing System

This document outlines a ticketing system used by Formon National High School to track issues and concerns reported by clients. It includes fields to collect information on the client, nature of the issue, details of the problem, topic category, actions taken to address it, and status. The ticket is created and encoded by the school's information coordinator, who will either answer queries directly, refer issues to relevant personnel, or mark it as pending if requiring further action. The goal is to effectively monitor and resolve all problems and feedback reported by the school's clients.

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Jaymar Magtibay
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104 views1 page

Formon National High School OBE Ticketing System

This document outlines a ticketing system used by Formon National High School to track issues and concerns reported by clients. It includes fields to collect information on the client, nature of the issue, details of the problem, topic category, actions taken to address it, and status. The ticket is created and encoded by the school's information coordinator, who will either answer queries directly, refer issues to relevant personnel, or mark it as pending if requiring further action. The goal is to effectively monitor and resolve all problems and feedback reported by the school's clients.

Uploaded by

Jaymar Magtibay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Republic of the Philippines

Department of Education
MIMAROPA REGION

SCHOOLS DIVISION OF ORIENTAL MINDORO


FORMON NATIONAL HIGH SCHOOL
FORMON, BONGABONG, ORIENTAL MINDORO

Office of the School Head


SDO/SCHOOL 2021 OBE TICKETING SYSTEM
Client Full Name ____________________________Client Contact Information_________________
Ticket Source (How did you receive the issue/concern?
___phone ____email ____walk-in ____letter
____Facebook and other social media ____SMS
Help Topic (Nature/Type of Concern)
____Commendation ____Complaint ____Query ____Request ____Suggestion

School Encoder: Mr. Jaymar B. Magtibay (School Information Coordinator)


Ticket Details (Describe the problem/concern)
______________________________________________________________________________________________
______________________________________________________________________________________________
________________________________________________________________________________________
Topic (Select the closest one that applies)
____COVID-19 ____Enrollment ____Examination ____Finance ____Legal Issues
____Learning Continuity Plan ____Personnel ____Physical Facilities/Resources
____Program and Projects ____School Policy and Concerns ____SHS Concerns
____Other matters
Details of 12. Other matters (Put NA if not applicable)
______________________________________________________________________________________________
______________________________________________________________________________________________
________________________________________________________________________________________
Action Taken (How the encoder responded)
____Referred to concerned SDO Personnel ____ Referred to concerned School Personnel
____Answered query/issue
Other Details of Action Taken (How the encoder responded)
______________________________________________________________________________________________
______________________________________________________________________________________________
Ticket Status:
____Pending (if issue is not resolved, and needs further action
____Referred (if referred to other personnel/office)
____Resolved (provided direct reply/answer
Other Remarks:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________

Address: Formon, Bongabong, Oriental Mindoro


E-mail: [email protected].

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