What are the trends in key performance indicators (KPIs) for this business?
The trends in KPIs for this business are quality performance, resources, and people.
What resources (assets and competencies) within and around the organization allow the organization
to provide products that customers will buy? To what extent can the business performance be
explained by an understanding of an organization's resources?
The resources or assets of BPI include the depositors and the employees of the company itself.
The depositors make it possible for the customers to acquire money through loans and credits. While
the employees are the ones who provide service to customers and make sure that they are satisfied.
BPIs performance can be explained through the revenue growth of the company and customer
satisfaction.
What are the characteristics of the markets that this business serves? What are the factors that exist
outside the business unit that impact its ability to provide goods and services? Can this analysis
explain trends in performance indicators?
The market that BPI serves revolves around money. In their market, they provide loans and
credits to customers. They also accept deposits from the customers with the promise to take care of
their money. In this market, banks serve as an intermediary between lenders and borrowers. The BPI's
ability to provide goods and services is influenced by a variety of economic circumstances, as are
consumers' willingness and ability to acquire products and services. Interest rates and inflation rise and
fall, therefore the state of the economy is continually changing. Consumers' purchasing power and
desire to buy changes. Changes in the economy will have an impact on both the demand and supply
sides of the market, therefore BPI must be aware of the overall economic situation at all times.
What is the dominant logic that guides this business's decision-making and contributes to the way
strategy develops?
BPI believes that client satisfaction is their first responsibility. BPI will be entrusted with their
clients' most significant financial transactions and will develop enduring connections if they understand
and address their clients' financial demands. For them, when their clients succeed, they succeed as well.
Do the business's key players have a coherent vision of what they want the business to be in the
medium and long term? Are these business' ambitions a coherent part of the vision for the corporate
whole?
BPIs vision is to build a better Philippines. They want to foster every Filipino's future through
managing their money and finances with a trustworthy approach. This ambition of BPI is a coherent part
of the vision for the corporate whole because for them customers’ satisfaction is very important for the
development of BPI.
What are the strengths and weaknesses of the business?
As of March 2021, the Bank of the Philippine Islands is the fourth largest bank in the country in terms of
assets. It also has many branches of ATMs in the Philippines which makes it accessible for the
customers. Additionally, BPI has a long banking history and tradition that makes them ahead of the
competition. Furthermore, BPI has an online banking platform that allows customers to perform over
100 transactions in a single sign-on environment. Customers can also arrange appointments with the BPI
Branch of your choice online, using PCs or smartphone web browsers, whether it's for a deposit,
withdrawal, bill payment, or encashment transaction.
The weakness of BPI is that they do not have many advertisements to promote their services.
What are the opportunities and threats that exist for this business?
Customer demands are changing over time and BPI can use that to come up with new strategies
that can develop the products and services that they provide.
A recession is the greatest threat to BPI and other banking companies. Too much competition
with other leading banks such as BDO, Landbank of the Philippines, and Metropolitan Bank and TCO, is
also considered a threat. Security threats for their online banking are also one of the things that BPI
should worry about. Nowadays, scammers and hackers are also improving their tactics.
What is the strategic position of this business?
BPI's strength is that they provide digital banking which is convenient to users. They are also one
of the largest banks here in the Philippines. Its weakness is that they do not promote their banks that
much. Given the strengths and weaknesses, BPI has more strengths rather than weaknesses. The key
performance indicator of this business is quality performance since their first responsibility is clients'
satisfaction. BPI is a financially strong organization because banks are leaders in economic growth. As
long as, the economy of the country is doing well, banks like BPI will not fall.
