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Though we had taken enough care to go through the questions, we shall not be responsible for
any loss or damage, resulting from any action taken on the basis of the contents. We advise
everyone to update yourself with the latest information through RBI website and other
authenticated sources. In case you find any incorrect/doubtful information, kindly update us
also (along with the source link/reference for the correct information) as lot of questions were
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Cut-off Date of Guidelines /Important Developments for Examinations - The Institute has
a practice of asking some questions in each exam about the recent developments/
guidelines issued by the regulator(s) in order to test if the candidates keep themselves
abreast of the current developments. But, there could be changes in the developments /
guidelines from the date the question papers are prepared and the dates of the actual
examinations. In order to address these issues effectively, it has been decided that:
In respect of the exams to be conducted by the Institute for the Period from
February 2019 to July 2019, instructions/guidelines issued by the regulator(s) and
important developments in banking and finance up to 31st December, 2018 will only
be considered for the purpose of inclusion in the question papers.
In respect of the exams to be conducted by the Institute for the period from August
2019 to January 2020, instructions/guidelines issued by the regulator(s) and
important developments in banking and finance up to 30th June, 2019 will only be
considered for the purpose of inclusion in the question papers.
Exam Fees
JAIIB
First attempt fee - 2,400*
Second attempt fee - 1,000*
Third attempt fee - 1,000*
Fourth attempt fee - 1,000*
DBF
First attempt fee - 3,200*
Second attempt fee - 1,000*
Third attempt fee - 1,000*
Fourth attempt fee - 1,000*
CAIIB
First attempt fee - 2,700*
Second attempt fee - 1,000*
Third attempt fee - 1,000*
Fourth attempt fee - 1,000*
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SYLLABUS
The details of the prescribed syllabus which is indicative are furnished below. However, keeping
in view the professional nature of examinations, all matters falling within the realm of the
subject concerned will have to be studied by the candidate as questions can be asked on all
relevant matters under the subject. Candidates should particularly prepare themselves for
answering questions that may be asked on the latest developments taking place under the
various subject/s although those topics may not have been specifically included in the syllabus.
Any alterations made will be notified from time to time. Further, questions based on current
developments in banking and finance may be asked.
Candidates are advised to refer to financial news papers / periodicals more particularly “IIBF
VISION” and “BANK QUEST” published by IIBF.
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Software Development Life Cycle (SDLC) - Various phases of SDLC, In-house / Out-sourcing,
Software Project Management, Computer Aided Software Engineering (CASE) Tools. System
Architecture : Clients (Hardware / Software), Servers (Hardware / Software). Client Server
Architecture, 3 Tier Architecture, N-Tier Architecture etc.
Data Warehousing - Data Mining tools
MIS and Organization Support Systems - DSS, EIS, GDSS, Groupware and Multimedia Business
Intelligence - Expert Systems, Artificial Neural Networks (ANN) Grid Computing, Virtualization
and Consolidation.
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Information Technology
Sending multiple information signals by two or more devices over a single link is known as ......
a. Duplexing
b. Half-duplexing
c. Multiplexing
d. Demultiplexing
Ans - c
.............................................
Point to point protocol (PPP) is used to control and manage data transfer at the ...... layer
a. Physical
b. Data link
c. Network
d. Transport
Ans - b
.............................................
a. Vint Cerf
b. H. Edward Roberts
c. Chuck Peddle
d. Adam Osborne
Ans - a
.............................................
a. According to Ethernet, network contains both medium access layer (MAC) and physical layer
b. In MAC layer, for collision control IEEE 802.3 uses CSMA/CD
c. According to CSMA schemes, that there is predictable or scheduled time for any station to transmit
d. In IEEE 802.3 connections between nodes and infrastructure devices are made using copper or optical
fiber cables.
Ans - c
.............................................
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Which organisation has developed the Advanced Research Projects Agency Network (ARPANET)?
a. UK Department of Defense
b. American Astronomical Society
c. National Aeronautics and Space Administration
d. United States Department of Defense
Ans - d
.............................................
a. 255.255.255.0
b. 127.0.0.1
c. 10.10.10.1
d. 192.168.1.1
Ans - b
.............................................
a. WINS
b. SMTP
c. DHCP
d. NetBIOS
Ans - c
.............................................
a. 17
b. 21
c. 23
d. 25
Ans - b
.............................................
a. Connectionless communication
b. Host addressing
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c. Message forwarding
d. Convert data bits into frames
Ans - d
.............................................
a. Windows
b. Android
c. iOS
d. UNIX
Ans - c
.............................................
a. Windows
b. Mac OS
c. UNIX
d. Linux
Ans - d
.............................................
a. Google
b. Archie
c. Altavista
d. WAIS
Ans - b
.............................................
a. 32 bit
b. 64 bit
c. 128 bit
d. 256 bit
Ans - c
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…………………………………………………………………………………………………………………………………………………………………
a. 1 Mbps
b. 10 Mbps
c. 100 Mbps
d. 1000 Mbps
Ans - c
.............................................
The TCP and UDP protocol works in which layer of the OSI Model ......
a. Transport
b. Session
c. Network
d. Application
Ans - a
.............................................
The inter connectivity of Computers to a common server within a small area is known as ......
a. LAN
b. WAN
c. MAN
d. SWAN
Ans - a
.............................................
Ans - b
.............................................
a. Internet Explorer
b. Mosaic
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c. Mozilla
d. Nexus
Ans - d
.............................................
Which of the following programming language is used to create programs like applets?
a. COBOL
b. C Language
c. Java
d. BASIC
Ans - c
.............................................
a. Rabbit
b. Creeper Virus
c. Elk Cloner
d. SCA Virus
Ans - b
.............................................
a. C
b. Java
c. J2EE
d. Prolog
Ans - d
.............................................
a. Doubly linked
b. Queue
c. Inverted tree
d. Graph
Ans - c
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What is a hyperlink?
Ans - b
.............................................
a. Audio
b. Video
c. Data
d. Pen drive
Ans - d
.............................................
Which of the following devices can be used to connect a computer to the Internet through a telephone
line?
a. Modem
b. Hub
c. Extension Board
d. Switch
Ans - a
.............................................
Ans - d
.............................................
Ans - c
.............................................
a. One
b. As many as one would like to have
c. Depends upon the size of the website
d. Depends upon the size of contents
Ans - a
.............................................
a. Memory Management
b. Input/Output Management
c. Job Scheduling
d. Database Management
Ans - d
.............................................
a. OSPF
b. RIP
c. IS-IS
d. BGP
Ans - d
.............................................
Which protocol is used by the Ping command to send echo request packets between hosts in a network?
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Ans - c
.............................................
Ans - b
.............................................
a. Session layer
b. Application layer
c. Transport layer
d. Physical layer
Ans - a
.............................................
a. 32
b. 64
c. 128
d. 132
Ans - c
.............................................
a. 80 ohms
b. 100 ohms
c. 110 ohms
d. 120 ohms
Ans - b
.............................................
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a. A LAN is a privately owned network that operates within and nearby a single building
b. Compared to wireless networks, wired LANs provide faster speed and better security
c. Different LANs can be connected with a device called Ethernet card
d. LANs can transmit data at a rate upto 10 Gbps
Ans - c
.............................................
Ans - a
.............................................
The speed of operations of cache memory used in computers is slower than that of ......
a. RAM
b. ROM
c. HDD
d. Registers in CPU
Ans - d
.............................................
A compiler is a ......
Ans - c
.............................................
Ans - b
.............................................
Instructions and memory addresses in the RAM of a computer are stored using ......
a. Binary Digits
b. Decimal Digits
c. Octal Digits
d. Parity Bits
Ans - a
.............................................
a. Memory address
b. E-mail address
c. IP address
d. Virtual address
Ans - c
.............................................
a. Security
b. Data Transmission
c. Authentication
d. Monitoring
Ans - a
.............................................
a. 20GB
b. 35 GB
c. 12 GB
d. 50 GB
Ans - d
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…………………………………………………………………………………………………………………………………………………………………
a. DOS
b. Mac
c. C
d. Linux
Ans - c
.............................................
a. MySQL
b. Oracle
c. Sybase
d. COBOL
Ans - d
.............................................
a. 255.0.0.0
b. 255.255.0.0
c. 255.255.255.0
d. None of the Above
Ans - c
.............................................
a. RIP
b. IGRP
c. EIGRP
d. OSPF
Ans - d
.............................................
a. Denial-of-Service
b. Degradation-of-Service
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c. Denial-of-System
d. Degradation-of-System
Ans - a
.............................................
a. 9
b. 3
c. 7
d. 11
Ans - c
.............................................
a. 1 Byte
b. 128 Byte
c. 32 Byte
d. 64 Byte
Ans - b
.............................................
a. Steave Russell
b. Konard Zuse
c. Alan Emtage
d. Tim Berners-Lee
Ans - a
.............................................
a. David J. Brown
b. Gene Amdahl
c. Adam Dunkels
d. Seymour Cray
Ans - d
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a. Ken Thompson
b. Dennis Ritchie
c. Robin Milner
d. Frieder Nake
Ans - b
.............................................
When NASSCOM (National Association of Software and Services Companies) was eastablished?
a. 1988
b. 1997
c. 1993
d. 1882
Ans - a
.............................................
a. Alan Perlis
b. Jean E. Sammet
c. Vint Cerf
d. Steve Lawrence
Ans - c
.............................................
a. C
b. COBOL
c. FORTRAN
d. C++
Ans - c
.............................................
In Routing Information protocol (RIP), maximum number of routers that supports in a network is ......
a. 12 Routers
b. 15 Routers
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c. 18 Routers
d. 21 Routers
Ans - b
.............................................
a. 90
b. 100
c. 110
d. 120
Ans - c
.............................................
a. MS Word
b. Apple i Work
c. Sun StarOffice
d. WordStar
Ans - d
.............................................
a. Aaditya
b. SAGA-220
c. SahasraT
d. HP Apollo 6000
Ans - c
.............................................
a. 1988
b. 1991
c. 1995
d. 1982
Ans - b
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…………………………………………………………………………………………………………………………………………………………………
a. Virus
b. Malware
c. Worm
d. Spyware
Ans - b
.............................................
a. HTTP
b. HTML
c. HPML
d. FTP
Ans - c
.............................................
a. SMTP
b. POP3
c. HTTP
d. FTP
Ans - b
.............................................
a. HTTP
b. POP3
c. SMTP
d. SSH
Ans - c
.............................................
a. Interpreter
b. Compiler
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c. Assembler
d. Comparator
Ans - c
.............................................
In which year '@' sign was first chosen for its use in e-mail address?
a. 1976
b. 1980
c. 1977
d. 1972
Ans - d
.............................................
a. PARAM Yuva II
b. PARAM 10000
c. PARAM Padma
d. PARAMnet
Ans - a
.............................................
a. Ragunath Mashelkar
b. Vijay Bhatkar
c. Jayant Narlikar
d. Nandan Nilekani
Ans - b
.............................................
a. can
b. con
c. mak
d. make
Ans - b
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A computer use which type of number system to calculate and to store data......
a. decimal
b. octal
c. binary
d. hexadecimal
Ans - c
.............................................
a. .xls
b. .xlsx
c. .xsl
d. None of the above
Ans - b
.............................................
The basic units of a excel spreedsheet where we enter data is called ......
a. Tab
b. Box
c. Cell
d. None of the above
Ans - c
.............................................
a. 10,000
b. 35,356
c. 55,782
d. 65,536
Ans - d
.............................................
a. James Gosling
b. Douglas Engelbart
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…………………………………………………………………………………………………………………………………………………………………
c. Edmund M. Clarke
d. James D. Foley
Ans - a
.............................................
a. HardDisk
b. RAM
c. ROM
d. Optical Drive
Ans - b
.............................................
a. 1028 GB
b. 1012GB
c. 1000 GB
d. 1024 GB
Ans - d
.............................................
a. 5
b. 32
c. 48
d. 53
Ans - d
.............................................
a. Internetworking
b. Host to host delivery of packets
c. Routing
d. Access control
Ans - d
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Ans - b
.............................................
Ans - c
.............................................
a. Raphael Finkel
b. Wim Ebbinkhuijsen
c. Shafi Goldwasser
d. Christopher Latham Sholes
Ans - d
.............................................
a. IBM
b. Apple
c. Microsoft
d. Samsung
Ans - b
.............................................
a. Texas
b. NewYork
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c. California
d. Washington
Ans - d
.............................................
a. Image file
b. Video file
c. Audio file
d. Word file
Ans - a
.............................................
a. Windows Vista
b. Mac
c. Linux
d. Windows XP
Ans - c
.............................................
a. Dell
b. Apple
c. Microsoft
d. IBM
Ans - d
.............................................
a. MOSAIC
b. WWW
c. Facebook
d. Netscape navigator
Ans - c
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Which function key needs to be press during reboot to enter in Safe Mode of a Windows machine?
a. F8
b. F2
c. F1
d. F9
Ans - a
.............................................
a. Software
b. Application
c. Operating System
d. Browser
Ans - c
.............................................
a. Shift+delete
b. Alt+delete
c. CTRL+delete
d. Delete
Ans - a
.............................................
a. Google
b. Accenture
c. Oracle
d. Microsoft
Ans - d
.............................................
a. Facebook
b. Google
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c. Linux
d. Linkedln
Ans - a
.............................................
a. 1972
b. 1975
c. 1980
d. 1984
Ans - b
.............................................
Ans - c
.............................................
Which of the following cables provides highest bandwidth and faster transmission rate?
Ans - a
.............................................
What is the maximum length of the header in the TCP segment and IP datagram?
a. 20 bytes
b. 36 bytes
c. 60 bytes
d. 64 bytes
Ans - c
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…………………………………………………………………………………………………………………………………………………………………
a. Home page
b. Book mark page
c. Content page
d. Navigator page
Ans - a
.............................................
a. Steve Jobs
b. Thomas J. Watson
c. Nolan Bushnell
d. Alan Turing
Ans - b
.............................................
Ans - c
.............................................
Ans - b
.............................................
a. Outlook
b. Internet Explorer
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c. Organizer
d. Access
Ans - a
.............................................
a. Semiconductor memory
b. Magnetic disk
c. Magnetic drum
d. Magnetic tape
Ans - b
.............................................
a. 2
b. 4
c. 8
d. 16
Ans - a
.............................................
a. Google
b. Yahoo
c. Firefox Mozilla
d. Altavista
Ans - c
.............................................
a. Workbook
b. Artbook
c. Worksheet
d. Documents
Ans - c
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Ans - a
.............................................
a. Monitor
b. Printer
c. Mouse
d. None of the above
Ans - c
.............................................
a. TCP
b. IPX/SPX
c. Frame Relay
d. UDP
Ans - d
.............................................
a. Intradiction
b. Surface
c. Interface
d. None of the above
Ans - c
.............................................
a. BASIC
b. LOTUS
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c. C++
d. JAVA
Ans - b
.............................................
Which one is used for making presentation file from Microsoft Office package?
a. MS Outlook
b. MS Excel
c. MS Word
d. MS Powerpoint
Ans - d
.............................................
a. Connectivity
b. Programming
c. Printing
d. None of the above
Ans - a
.............................................
a. 5
b. 14
c. 25
d. 27
Ans - c
.............................................
a. IE
b. FireFox
c. Safri
d. Chrome
Ans - d
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a. 9,68,576
b. 12,15,857
c. 13,42,554
d. 10,48,576
Ans - d
.............................................
a. MS Word
b. Ms Excel
c. WordPad
d. Notepad
Ans - d
.............................................
a. MS Word
b. Ms Paint
c. WordPad
d. Notepad
Ans - c
.............................................
a. 1 MB
b. 32 MB
c. 16MB
d. 999KB
Ans - b
.............................................
What is the maximum number of Primary Partitions that can be created on a Hard-disk?
a. 2
b. 3
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c. 4
d. 1
Ans - c
.............................................
a. 7
b. 5
c. 4
d. 11
Ans - c
.............................................
a. 01000100
b. 11000001
c. 01100001
d. 01000001
Ans - d
.............................................
Which key combination is used to minimize all open windows and displays in the screen?
a. Alt+M
b. Shift+M
c. Windows Key+D
d. CTRL+D
Ans - c
.............................................
How many users can access a share folder simultaneously from a Windows XP machine?
a. 20
b. 10
c. 15
d. Unlimited
Ans - b
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How many users can access a share folder simultaneously from a Windows 7 machine?
a. 10
b. 15
c. 20
d. 50
Ans - c
.............................................
a. Alt+F8
b. CTRL+X
c. Alt+F4
d. Shift+P
Ans - c
.............................................
a. 10
b. 12
c. 14
d. 8
Ans - b
.............................................
a. Windows XP
b. Windows 7
c. Windows 8
d. Windows 10
Ans - d
.............................................
a. Opera
b. IE
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c. Chrome
d. Mosaic
Ans - b
.............................................
a. Microsoft
b. Google
c. Sun Microsystems
d. IBM
Ans - c
.............................................
a. HTTP
b. SMTP
c. DNS
d. Telnet
Ans - c
.............................................
a. Network layer
b. Transport layer
c. Session layer
d. Data link layer
Ans - b
.............................................
a. Letter
b. Legal
c. A4
d. A3
Ans - c
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Which of the following device is used for controlling network security and access rules?
a. Modem
b. Switch
c. Routers
d. Firewalls
Ans - d
.............................................
Ans - c
.............................................
In which layer of the OSI model framing of data packets takes place?
a. Presentation layer
b. Data link layer
c. Network layer
d. Transport layer
Ans - b
.............................................
a. Explorer
b. History
c. Windows
d. Temporary Internet Files
Ans - d
.............................................
Ans - b
.............................................
a. 5
b. 7
c. 9
d. 15
Ans - c
.............................................
What does the letter "S" stand for in the Web terminology "HTTPS"?
a. Safe
b. Secure
c. Short
d. Shorter
Ans - b
.............................................
a. .doc
b. .docx
c. .xls
d. .pdf
Ans - b
.............................................
a. Mother Board
b. CPU
c. Keyboard
d. Scanner
Ans - d
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…………………………………………………………………………………………………………………………………………………………………
a. Ericsson
b. IBM
c. Apple
d. Dell
Ans - a
.............................................
When a computer is turned on, a special type of absolute loader is executed known as ......
Ans - d
.............................................
a. Key-to-doskette
b. Mouse
c. Punched card
d. Computer Terminal
Ans - b
.............................................
Which mobile company first introduced the Emoji internationally on their mobile devices?
a. Apple
b. Samsung
c. Motorola
d. Blackberry
Ans - a
.............................................
a. Presentation layer
b. Physical layer
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Ans - a
.............................................
a. Hubs
b. Nodes
c. Workstations
d. Systems
Ans - b
.............................................
a. 192.168.1.1
b. 127.0.0.1
c. 192.1.1.27
d. None of the above
Ans - b
.............................................
ORACLE is a ......
a. Operating System
b. RDBMS
c. Interpreter
d. Compiler
Ans - b
.............................................
a. Physical
b. Data Link
c. Network
d. Presentation
Ans - a
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The type of computers which can executes millions of instruction and billions of data per second is
known as ......
a. Laptop
b. Mini Computer
c. Mainframe Computer
d. Personal Computer
Ans - c
.............................................
The maximum speed at which the data can be transmitted on each channel of a standard PCM stream is
......
a. 64 Kbps
b. 128 Kbps
c. 1 Mbps
d. 4 Mbps
Ans - a
.............................................
a. Scheduling
b. Catching
c. Swapping
d. Spooling
Ans - c
.............................................
a. 64 Kbps
b. 128 Kbps
c. 144 Kbps
d. 1.54 Mbps
Ans - c
.............................................
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a. 21
b. 58
c. 80
d. 110
Ans - d
.............................................
a. 25
b. 28
c. 30
d. 52
Ans - a
.............................................
a. Silver
b. Aluminium
c. Copper
d. Silicon
Ans - d
.............................................
Ans - a
.............................................
a. Office Art
b. Clip Art
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c. Word Art
d. Paint Art
Ans - d
.............................................
a. AVI
b. BMP
c. WAV
d. MP3
Ans - d
.............................................
a. Hyper Link
b. Connecting Link
c. Icon
d. All of these
Ans - a
.............................................
a. Formatting toolbar
b. Chart toolbar
c. Formula bar
d. Clipboard bar
Ans - b
.............................................
a. Evans Williams
b. Jack Dorsey
c. Julian Assange
d. Noah Glass
Ans - c
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Ans - c
.............................................
The comprehensive software system that builds, maintains and provides access to a database is ......
a. CPU
b. DASD
c. CAI
d. DBMS
Ans - d
.............................................
a. 64
b. 128
c. 256
d. 382
Ans - b
.............................................
a. 110
b. 120
c. 140
d. 150
Ans - c
.............................................
In a personal computer with the Windows Operating System, Ctrl-Alt-Delete is the combination of
keyboard keys that the computer user can press at the same time for ......
Ans - d
.............................................
Which one of the following represents the binary equivalent of the decimal number 23?
a. 01011
b. 10111
c. 10011
d. 11011
Ans - b
.............................................
In context of MS-Word let a letter of common contents is to be sent to 100 recipients. If address of
individual recipient is to be added in each letter, we will use ......
a. Embedding
b. Mail-Merge
c. Letters Code
d. Hyperlink
Ans - b
.............................................
a. 6 byte
b. 8 byte
c. 12 byte
d. 16 byte
Ans - c
.............................................
The IPv4 Addressing system is divided into how many classes of IP Addresses ......
a. 2 classes
b. 3 classes
c. 4 classes
d. 5 classes
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Ans - d
.............................................
Ans - d
.............................................
In currently open PowerPoint presentation, a new slide is inserted using shortcut key ......
a. Ctrl + N
b. Ctrl + S
c. Ctrl + M
d. Shift + N
Ans - c
.............................................
Box that identifies the patterns and colours that are assigned to the data series or categories in a chart
created in MS-Excel is called ......
a. Legend
b. Chart area
c. Data label
d. Plot area
Ans - a
.............................................
MS-Excel function to return the accrued interest for a security that pays interest at maturity is ......
a. DDB
b. ACCRINTM
c. INT_ACCRUED
d. MINTACCR
Ans - b
.............................................
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a. Number
b. Character
c. Label
d. Date/Time
Ans - b
.............................................
a. Column
b. Value
c. Address
d. Cell
Ans - d
.............................................
a. URL
b. IRC
c. NIH
d. HTML
Ans - d
.............................................
Ans - b
.............................................
Ans - c
.............................................
a. Operating System
b. Processing Device
c. Application Software
d. Input Device
Ans - c
.............................................
a. Resource Path
b. Protocol
c. Port Number
d. None of these
Ans - d
.............................................
a. FAT
b. Boot sector
c. Data area
d. Root Folder
Ans - a
.............................................
a. On the client
b. In HTML
c. In web.xml
d. None of these
Ans - a
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…………………………………………………………………………………………………………………………………………………………………
a. USB Port
b. Expansion slot
c. Bus
d. Bay
Ans - b
.............................................
a. Parallel
b. SCSI
c. Serial
d. Fiber
Ans - c
.............................................
a. Application
b. Presentation
c. Session
d. Transport
Ans - b
.............................................
a. 254
b. 5684
c. 36664
d. 65534
Ans - d
.............................................
Connection or link to other documents or Web Pages that contain related information is called ......
a. Dial-up
b. Electronic Commerce
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c. Hyperlink
d. E-cash
Ans - c
.............................................
a. Samir Bhatia
b. Anuj Gupta
c. Matti Makkonen
d. Thomas Kurian
Ans - c
.............................................
a. Internet of Things
b. Intranet of Teleservices
c. International Organisation of Teleservices
d. Internet Organisation of Telecommunication
Ans - a
.............................................
A packet of information that travels between a browser and the web server is known as ......
a. Malware
b. Adware
c. Spyware
d. Cookie
Ans - d
.............................................
The device used by Banks to automatically read those special numbers on the bottom of cheques is ......
a. MICR
b. OMR
c. UPC
d. UDIC
Ans - a
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…………………………………………………………………………………………………………………………………………………………………
a. Crashed
b. Bugged
c. Hanged
d. Held up
Ans - c
.............................................
a. Compiler
b. Loader
c. Assembler
d. Operating System
Ans - d
.............................................
a. Optimising compiler
b. Run-time compiler
c. Interpreter
d. None of the above
Ans - a
.............................................
a. Bytes
b. Bits
c. Words
d. None of the above
Ans - c
.............................................
a. Online storage
b. Offline storage
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