BSBWOR502 Lead and Manage Team Effectiveness

Assessment Task 2- Project

Project A
You received an email from Nancy Tooket, managing director of retail operations.
Subject: improving team effectiveness
● Business Plan
One strategy I would like to implement is to improve team effectiveness at the retail
outlet level. We are aware that there are several large and small chains of retail store outlets.
which is why we spent time and resources to conduct a thorough feasibility studies and market
survey so as to be well positioned to favorably compete with all our competitors.
We will ensure that we hold ourselves accountable to the highest standards by meeting

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our customers’ needs precisely and completely whenever they patronize our products. We will

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cultivate a working environment that provides a human, sustainable approach to earning a living,

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and living in our world, for our partners, employees and for our customers.

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● Objectives

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★ To improve team effectiveness.
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★ To improve our leadership skills.
★ To learn what is working.
★ To manage the effectiveness of teams.
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● Roles and Responsibilities

★ Responsible for providing direction for the business
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★ Evaluates the success of the organization

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★ Controls the sales floor inventory

★ Ensures that goods and products are properly arranged
★ Supervises the entire sales staff and workforce
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★ Any other duty as assigned by the CEO

★ Manages external research and coordinate all the internal sources of
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information to retain the organizations’ best customers and attract new

ones
★ Handles all financial transaction on behalf of the company
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● Organization operational plan

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Improve team effectiveness at the retail outlet level. Manage the effectiveness of teams
through the implementation of our current operational plan.
● Our Business Structure
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We will ensure that we hire people that are qualified, honest, customer centric and are
ready to work to help us build a prosperous business that will benefit all the stakeholders (the
owners, workforce, and customers). As a matter of fact, profit-sharing arrangement will be made
available to all our senior management staff and it will be based on their performance for a
period of ten years or more.

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 In view of that, we have decided to hire qualified and competent hands to occupy the
following positions;
● Chief Executive Officer (Owner)
★ Increases management’s effectiveness by recruiting, selecting, orienting, training,
coaching, counseling, and disciplining managers; communicating values,
strategies, and objectives; assigning accountabilities; planning, monitoring, and
appraising job results; developing incentives; developing a climate for offering
information and opinions; providing educational opportunities.
★ Creates, communicates, and implements the organization’s vision, mission, and
overall direction – i.e. leading the development and implementation of the overall
organization’s strategy.
★ Responsible for fixing prices and signing business deals
★ Responsible for providing direction for the business
★ Creates, communicates, and implements the organization’s vision, mission, and
overall direction – i.e. leading the development and implementation of the overall

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organization’s strategy.

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★ Responsible for signing checks and documents on behalf of the company

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★ Evaluates the success of the organization

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★ Reports to the board

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● Store Manager
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★ Responsible for managing the daily activities in the store
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★ Ensures that the store facility is in tip top shape and goods are properly arranged
and easy to locate
● Human Resources and Admin Manager
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★ Responsible for overseeing the smooth running of HR and administrative tasks for
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the organization
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★ Defines job positions for recruitment and managing interviewing process

★ Carries out staff induction for new team members
★ Responsible for training, evaluation and assessment of employees
★ Responsible for arranging travel, meetings and appointments
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★ Oversees the smooth running of the daily office activities.

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● Merchandize Manager
★ Responsible for planning sales, monitoring inventory, selecting the merchandise,
and writing and pricing orders to vendors
★ Ensures that the organization operates within stipulated budget.
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● Sales and Marketing Manager

★ Manages external research and coordinate all the internal sources of information
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to retain the organizations’ best customers and attract new ones

★ Responsible for supervising implementation, advocate for the customer’s needs,
and communicate with clients
★ Develops, executes and evaluates new plans for expanding increase sales
★ Documents all customer contact and information
★ Represent the company in strategic meetings

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 ★ Helps to increase sales and growth for the company
● Information Technologist
★ Responsible for installing and maintenance of computer software and hardware
for the organization
★ Manages logistics and supply chain software, Web servers, e-commerce software
and POS (point of sale) systems
★ Manages the organization’s CCTV
● Accountants / Cashiers
★ Responsible for preparing financial reports, budgets, and financial statements for
the organization
★ Provides management's with financial analyses, development budgets, and
accounting reports; analyzes financial feasibility for the most complex proposed
projects; conducts market research to forecast trends and business conditions.
★ Responsible for financial forecasting and risks analysis.
★ Performs cash management, general ledger accounting, and financial reporting
★ Responsible for administering payrolls

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★ Ensuring compliance with taxation legislation

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★ Handles all financial transactions for the organization

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★ Serves as internal auditor for the organization

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● Cleaners

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★ Responsible for cleaning all the store facility at all times
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★ Cleans both the interior and exterior of the store facility
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★ Handles any other duties as assigned by the store manager.
We know that if a proper SWOT analysis is conducted for our business, we will be able
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to position our business to maximize our strength, leverage on the opportunities that will be
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available to us, mitigate our risks and be well equipped to confront our threats.
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➔ Strength
Our location, the business model we will be operating on (physical store and online
store), varieties of payment options, wide range of well processed
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➔ Weakness
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A major weakness that may count against us is the fact that we are a new retail outlet and
we don’t have the financial capacity to compete with multi – billion dollars retail outlets and co
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when it comes to retailing at a rock bottom prices for all their goods.
As a matter of fact, our publicity and advertising strategy is not solely for winning
customers over but to effectively communicate our brand.
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● Place adverts on community based newspapers, radio stations and TV stations.

● Encourage the use of word of mouth publicity from our loyal customers
● Leverage on the internet and social media platforms like; YouTube, Instagram,
Facebook, Twitter, LinkedIn, Snapchat, Google+ and other platforms to promote
our business.

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 ● Distribute our flyers and handbills in target areas in and around our neighborhood
● Advertise in our official website and employ strategies that will help us pull
traffic to the site
● ensure that all our staff members and management staff wears our branded shirt at
regular intervals.
The future of a business lies in the numbers of loyal customers that they have the capacity
and competence of the employees, their investment strategy and the business structure. If all of
these factors are missing from a business (company), then it won’t be too long before the
business close shop.
Make sure that the right foundation, structures and processes are put in place to ensure
that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our
business to greater heights and training and re – training of our workforce is at the top burner.
As a matter of fact, profit-sharing arrangement will be made available to all our
management staff and it will be based on their performance for a period of six years or more. We

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know that if that is put in place, we will be able to successfully hire and retain the best hands we
can get in the industry; they will be more committed to help us build the business of our dreams.

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1. Map out your client journey, pre and post-sale. Understand what you do currently.

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2. Brainstorm how that could be refined to reduce cost of sale and increase client
satisfaction
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3. Once you have identified your most profitable sales process, think about how this
integrates with your marketing to attract and gain return sales value of your ideal client.
Think about your target customer.
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4. Decide on the singularly key sales activity that if consistently applied in your business,
would lead to a step change your organization’s growth
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● Sales skills
● Creating good first impressions
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● Verbal communication skills for selling

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● Non-verbal communication skills for selling

● Building customer relationships when selling
● Knowing your products and services
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Team Productivity
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The wide range of work tasks required of retail associates can be completed much more
efficiently when team members work together, coordinating their efforts to leverage individual
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team members' strengths and preferences. A lack of solid teamwork can cause certain tasks to be
completed more than once while other tasks are neglected. Communication between team
members, a key component of teamwork, is vital to ensuring that all employees know what needs
to be done, and what their specific responsibilities are.

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 Effective teamwork is crucial to work around stressful situations and ensure that team
members stick together rather than turning on each other as an outlet for their frustration. Teams
who work well together are more likely to thrive and perform well in stressful situations.

The Customer Experience

professional and friendly teams can create welcoming atmospheres that make customers
feel at ease. Teams who communicate and work awkwardly with each other can similarly create
awkward environments that simply don't feel right. Dysfunctional teams who act aggressively or
snidely with each other can create a hostile store atmosphere that drives customers away. Solid
teamwork can give customers the impression that store employees work almost like a family,
making them more prone to ask team members for guidance or engage team members in
conversation.

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Building Teamwork

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Teamwork is not always something that happens on its own, especially in a workplace

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setting. Savvy retail managers understand the value of using team building exercises to
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strengthen relationships within retail stores. Retail businesses who treat teams with respect can
facilitate the team building process and make it easier for team members to form lasting
friendships in addition to professional workplace relationships.
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Effective teamwork creates its own set of characteristics that makes it possible to see the
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cohesion in a group. When an efficient team gets to work, the structure that has been put into
place helps the group obtain productive results.
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A team is created to complete the goals it is given. An effective team is committed to

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completing its goal by using the team's resources. It does not mean that as individuals the people
that make up the team share the same point of view or are all in agreement on what is best for the
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group. It means that when the team is presented with a goal, they can come together and work as
a single unit to complete the task.
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In order for a team to act as a team everyone must be participating in the creation of a
solution. A team does not have extra members. Each member of a team is essential to the team's
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success, and when the group is given a task, each member knows what their job is and sets out to
put in their fair share of the effort.

A team is able to communicate effectively and there is a feeling of open communication

between all members of the group. Issues within a team are handled by face-to-face

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 communication. Team members do not talk behind each other's back as there is a respect
developed among team members that necessitates direct and open communication on all issues.

A team has a hierarchy and a built-in decision-making system that helps it to react
quickly and effectively to all situations. The members of the group are respected for their various
areas of expertise, and the leader of the group has developed the ability to obtain the group
members' opinions to formulate the group's response. This applies to decisions made within the
group ranging from resolving internal conflict to a potential change in group leadership.

Brainstorming is one way that groups come up with the solution to a problem. An
effective team is able to gather information from each member and formulate that information
into a response. The team becomes adept at dismissing ideas that will not work, and including
effective ideas into what would become the team's solution to an issue.

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Elements for Effective Teamwork

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All members of a high-impact team must be fully committed to achieving the team's

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mission and goals. Each member must devote a reasonable amount of time and energy to
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advancing the team's mission and must be able to trust that all other team members are doing the
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same.
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Effective teams must have open lines of communication. Communication must be honest
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and flow between all team members equally. Team members who understand each other's unique
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communication styles, or who agree on a single style of communication from the outset, are
more likely to move the team in a productive direction that everyone understands and supports.
Team members must never be hesitant to communicate with other members about issues and
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concerns, as well as new ideas or personal observations.

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All team members should feel free to think creatively--to try new things and fail without
the fear of consequences. This aspect of teamwork brings together all of the other elements for
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effective teamwork. Team members must trust that others will listen openly to their ideas, they
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must be able to confidently and openly communicate their new ideas, they must be trusted
enough in their area of expertise to lead the way in new initiatives and they must be adaptable
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enough to accommodate the changes inherent in bringing new ideas to realization.

What Makes Teamwork Effective?

Diversity

Most members bring a diversity of thought, experience and skills to a team. Leaders who

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 recognize and encourage this will be rewarded with new and inventive ways to accomplish a job.
Effective teams are willing to try a new solution to an old problem. They also are open to new or
unusual suggestions and don’t dismiss a solution without consideration.

Teamwork Exercises for Retail Managers

Display Contest

Divide your team into groups and give them supplies. Instruct them to build a display
designed to attract customer attention and to highlight the product's features. Give them an hour
to build the display, and have them stand at the display to work with "customers." Recruit friends
and other employees to sample the displays and interact with your team members. Gather
feedback and ratings from the "customers," and award a coupon, gift card or free lunch to the
winning display team.

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Your workplace values are the guiding principles that are most important to you about the
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way that you work. You use these deeply held principles to choose between right and wrong
ways of working, and they help you make important decisions and career choices.
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Some (possibly conflicting) examples of workplace values include:

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★ Being accountable.
★ Making a difference.
★ Focusing on detail.
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★ Delivering quality.
★ Being completely honest.
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★ Keeping promises.
★ Being reliable.
★ Being positive.
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★ Meeting deadlines.
★ Helping others.
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★ Being a great team member.

★ Respecting company policy and rules, and respecting others.
★ Showing tolerance.
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Employee rewards are an essential component of an effective engagement strategy, but

many leaders still struggle to implement rewards successfully. Aligning the rewards you provide
with the things your team truly values will make a big difference in how they're received.

Employee rewards don't have to be large or costly; in many cases, small rewards are

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 equally effective because they can be given more frequently -- and frequency is a crucial element
of a successful rewards program. Creativity, not cost, is the real key to building a great set of
employee rewards everyone will be excited to earn.

Lunch with the President/CEO/Leader

You might be surprised how many employees would love a chance to sit down and break
bread with the leader of the organization. If your employees want to get to know you better, why

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not give them a chance in an informal, relaxed setting?

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Master Classes (lunch and learn)
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Do you have a senior employee willing to share some of their highly valuable skills or
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insights? Provide an incentive for them to hold a master class -- you could fund it through the
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rewards program.
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Local Restaurants
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Every city has a list of favorite local establishments, and many of them sell gift
certificates. Think of a few cherished local spots you can add to your list of rewards.
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Concert Tickets
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Local events are another great, custom-tailored reward you can offer your team. Are there
any events coming to town that you know your team would be excited to attend? Those would be
some excellent rewards for a job well done.

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 Gift Cards

There's a special feeling you get when you buy a pair of new shoes, a spa day, or a cup of
coffee on the weekend and know your company just treated you to it. There is a huge variety of
gift cards from your team's favorite retailers that you can provide.

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Travel Subsidy

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You don't have to send the team on a tropical vacation to get some mileage out of this

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reward, and there are some great ways you can approach it to maximize the benefits.
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How you will facilitate
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★
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talking about issues

★ listening to and raising concerns
★ understanding your role
★ seeking information and sharing views
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★ discussing issues in a timely manner

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★ considering what is being said before decisions are made

★ attending scheduled meetings
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