An Introduction to Human Experience Management (HXM)
Unit 5: Getting Started on an HXM Solution Strategy
Getting Started on an HXM Solution Strategy
Making a business case for investing in Human Experience Management
Talent Attraction & Retention
▪ Employer brand
▪ Applicant reactions
▪ Engagement
Workforce Productivity & Agility
▪ Efficiency
▪ Quality & service
▪ Innovation & resilience
Risk Management
▪ Safety
▪ Wellbeing
▪ Security
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Getting Started on an HXM Solution Strategy
Talent attraction and retention
Employer brand
▪ Companies with strong employer brands had
43% lower cost per hire
https://business.linkedin.com/talent-solutions/blog/2015/03/the-roi-of-talent-
brand
Applicant reactions
▪ 32% of variance in candidate drop-out is
associated with the application experience
https://psycnet.apa.org/record/2017-12886-001
Engagement
▪ Low employee engagement is associated with
up to 51% higher turnover
https://www.researchgate.net/publication/11367971_Business-Unit-
Level_Relationship_Between_Employee_Satisfaction_Employee_Engagem
ent_and_Business_Outcomes_A_Meta-Analysis
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Getting Started on an HXM Solution Strategy
Workforce productivity and agility
Efficiency
▪ A single frustrating work experience can negatively
impact employee attitudes for days
https://onlinelibrary.wiley.com/doi/abs/10.1002/job.2032
Collaboration & service
▪ Climates emphasizing quality and service are
associated with 74% higher customer satisfaction
ftp://ftp.software.ibm.com/software/au/pdf/Beyond_Engagement_The_Definitive_
Guide_to_Employee_Surveys_and_Organizational_Performance.pdf
Innovation & resilience
▪ Innovation climate associated with
25% higher levels of business growth
https://www.researchgate.net/publication/235275869_The_role_of_climate_
for_innovation_in_enhancing_business_performance_The_case_of_design_firms
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Getting Started on an HXM Solution Strategy
Risk management
Safety
▪ Engaged employees are 5 times less likely to have a
safety incident https://www.shrm.org/resourcesandtools/tools-and-
samples/toolkits/pages/sustainingemployeeengagement.aspx
Security
▪ 77% of security breaches were caused by employees;
83% were unintentional
Journal of Cybersecurity, https://doi.org/10.1093/cybsec/tyw003
▪ “Good security is 20% equipment, 80% culture”
General Eugene Habiger, former Director of Security, US Department
of Energy
Wellbeing
▪ Average wellness ROI of $4.30 per $1 when considering
health care and absenteeism costs
https://www.shrm.org/resourcesandtools/hr-topics/benefits/pages/10stepsforwellness.aspx
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5
Getting Started on an HXM Solution Strategy
Creating an HXM strategy: determining where to start
1. Strategic Goals: What does our company need to achieve?
2. People Implications. What must employees do to achieve
these goals? How is this different from what they did in the
Top past?
Down 3. HXM. What must change about how we hire, manage, and
develop people to ensure we have the right people doing the
right things in the right way?
1. Employee Perceptions. What work experiences are
significantly impacting employee efficiency, collaboration, or
motivation?
2. Business Impact. How are these experiences affecting
Bottom
employee engagement, business operations, or customer Up
service?
3. HXM. What steps can we take to improve these experiences?
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
Getting Started on an HXM Solution Strategy
Where is HXM going? The integrated Intelligent Enterprise
Business
Operations
Employee Customer
Experience Experience
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Getting Started on an HXM Solution Strategy
Experience matters
“Experiences make people happier
than possessions.
The joy of acquiring a new object
fades over time.
Experiences continue to provide
happiness through memories long
after the event occurred.”
https://www.cnn.com/2009/HEALTH/02/10/happiness.possessions/index.html
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