COMPETENCY-BASED LEARNING
MATERIAL
Sector Tourism
HOUSEKEEPING NC II
Qualification Title
CLEAN AND PREPARE ROOMS FOR
Unit of Competency INCOMING GUESTS
CLEAN AND PREPARE ROOMS FOR INCOMING
Module Title
GUESTS
ST. JOHN ACADEMY OF AND PERFORMING ARTS
229A. Mabini Ave. Tanauan City Btangas
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in “Cleaning and Preparing a Rooms for Guests”. This
module contains training materials and activities for you to complete.
The unit of competency "Clean and Prepare Rooms for Guests" deals with the
skills, knowledge and attitude required to receive and process reservations for a tourism or
hospitality product or service offered for sale through agents or direct to the consumer.
You are required to go through a series of learning activities in order to complete each learning
outcome of the module. Each learning outcomes is provided with Information Sheets (Reference
Materials for further reading to help you better understand the required activities). Follow these
activities on your own and answer the self-check at the end of each learning outcome. You may
remove a blank answer sheet at the end of each module (or get one from your facilitator/trainer) to
write your answers for each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills covered in this learner's guide
because you have:
been working for some time
already completed training in this area.
If you can demonstrate to your trainer that you are competent in a particular skill or skills, talk to
him/her about having them formally recognized so you don't have to do the same training again. If
you have a qualification or Certificate of Competency from previous trainings, show it to your
trainer. If the skills you acquired are still current and relevant to the unit/s of competency they may
become part of the evidence you can present for RPL. If you are not sure about the currency of your
skills, discuss this with your trainer.
At the end of this module is a Learner’s Diary. Use this diary to record important dates, jobs
undertaken and other workplace events that will assist you in providing further details to your
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trainer or assessor. A Record of Achievement is also provided for your trainer to complete once you
complete the module.
This module was prepared to help you achieve the required competency, in Cleaning and
Preparing Rooms for Guests. This will be the source of information for you to acquire knowledge and
skills in this particular trade independently and at your own pace, with minimum supervision or help
from your instructor.
Talk to your trainer and agree on how you will both organize the Training of this unit. Read
through the module carefully. It is divided into sections, which cover all the skills, and
knowledge you need to successfully complete this module.
Work through all the information and complete the activities in each section. Read
information sheets and complete the self-check. Suggested references are included to
supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He/she is there to
support you and show you the correct way to do things.
Your trainer will tell you about the important things you need to consider when you are
completing activities and it is important that you listen and take notes.
You will be given plenty of opportunity to ask questions and practice on the job. Make sure
you practice your new skills during regular work shifts. This way you will improve both your
speed and memory and also your confidence.
Talk to more experience workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your own progress.
When you are ready, ask your trainer to watch you perform the activities outlined in this
module.
As you work through the activities, ask for written feedback on your progress. Your trainer
keeps feedback/ pre-assessment reports for this reason. When you have successfully
completed each element, ask your trainer to mark on the reports that you are ready for
assessment.
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When you have completed this module (or several modules), and feel confident that you
have had sufficient practice, your trainer will arrange an appointment with accredited
competency assessor to assess you. The results of your assessment will be recorded in your
competency Achievement Record.
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COMPETENCY BASED LEARNING MATERIALS
HOUSEKEEPING NC II
CORE COMPETENCIES
No Unit of Competency Module Title Code
1 Provide Providing TRS5123111
housekeeping housekeeping
services to guests services to guests
2 Clean and prepare rooms Cleaning and preparing TRS5123111
for incoming guests rooms for incoming
guests
3 Provide valet/butler Providing valet/butler TRS5123111
service service
4 Laundry linen and guest Laundry linen and TRS5123111
clothes guest clothes
5 Clean public areas, Cleaning public areas, TRS5123111
facilities and equipment facilities and equipment
6 Deal with/Handle Dealing with/Handle TRS5123122
intoxicated guests intoxicated guests
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MODULE CONTENT
Learning Outcome Learning Content Progress Training
Check Duration
1. SET UP EQUIPMENT 1.1Types and Uses
AND TROLLEYS of Cleaning
Equipment
1.2 Types and Uses
of Cleaning
Materials and
Supplies
1.3Safety Measures
in Handling
Cleaning Equipment
and Chemicals
1,4Setting up
Trolley
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COMPETENCY SUMMARY
Unit of Competency CLEAN AND PREPARE ROOMS FOR INCOMING
GUESTS
Module Title CLEANING AND PREPARING ROOMS FOR INCOMING
GUESTS
Module Descriptor The unit deals with the skills and knowledge required
from housekeeping
attendants to clean and
prepare rooms for
incoming guests in a
commercial
accommodation
establishment.
Nominal Duration
LO1. Set-up equipment and trolley
Learning Outcomes LO2. Access rooms for servicing
LO3. Make up beds
LO4. Clean and clear rooms
LO5. Clean and store trolleys and equipment
Assessment Criteria
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QUALIFICATION : HOUSEKEEPING NC II
UNIT OF COMPETENCY : CLEAN PREPARE
HOUSEKEEPING SERVICES TO A
GUESTS
MODULE 1 : CLEANING PREPARING
HOUSEKEEPING SERVICES TO A
GUESTS
LEARNING OUTCOMES:
At the end of this module you will be able to:
LEARNING OUTCOME 2 :
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ASSESSMENT CRITERIA:
CONTENT:
CONDITIONS:
Student/ trainee must be provided with the following
Tools Equipment Materials/ Supplies
METHODOLOGY:
ASSESSMENT METHOD:
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LEARNING EXPERIENCES
Learning Outcome No.
Learning Activities Special Instructions
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INFORMATION SHEET No. 1
Types, Parts and Uses of Cleaning Equipment
Learning Objectives:
After reading this information sheet, you must be able to;
1. Define types, parts and uses of cleaning equipment
2.
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Safety vacuum cleaners
Safety vacuum cleaners are designed in such a way that they facilitate
reliable absorption and disposal of such particles. In the last few years,
many details of safety vacuum cleaners used for vacuuming hazardous or
large amounts of dust were developed further in terms of efficiency and
user-friendliness. This includes, for example, more effective filter cleaning
systems which allow uninterrupted operation, even when dealing with very
large quantities of dust. New materials offer a high level of convenience.
Consequently, operation, including disposal has become easier.
Sensible measures for reducing the impact of dust:
Vacuum dust as soon as it is formed. Many power tools feature
connection threads for dust extraction and can be connected to a vacuum
cleaner.
Bind the dust with water when carrying out demolition work and
combat the formation of dust this way.
Use of low-dust procedures. Choose wet or damp operating modes.
Use of low-dust products (e.g. mortar pellets).
Check the vacuum cleaner’s filter and suction performance regularly.
Wear protective clothing and dust masks for very dusty tasks.
Avoid dry sweeping and using blowers to prevent unnecessary dust
dispersion. Alternative solution: Use vacuum cleaners and vacuum
sweepers.
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Floor Polisher
Parts of Floor Polisher
SELF-CHECK No. 1
Multiple Choice:
Instruction: Encircle the letter of the correct answer:
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ANSWER KEY
SELF-CHECK No. 1
1.
2.
3.
4.
5.
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JOB SHEET No. 1
Title
Performance Objectives
Supplies
Equipment
Purpose:
Procedure:
Assessment Method:
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PERFORMANCE CRITERIA CHECKLIST 1
Job Sheet 1
Trainee’s Name: _______________________ Date: __________________
CRITERIA YES NO
Did I…….
Operate the equipment easily?
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INFORMATION SHEET No. 2
SELF-CHECK No. 2
Multiple Choice:
Instruction: Encircle the letter of the correct answer:
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ANSWER KEY
SELF-CHECK No. 2
I. Multiple Choice
1.
2.
3.
4.
5.
D
II. Enumeration
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JOB SHEET No. 2
Title
Performance Objectives
Supplies
Equipment
Purpose:
Procedure:
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2
Job Sheet 2
Trainee’s Name: _______________________ Date: __________________
CRITERIA YES NO
Did I…….
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