Personality Development – Written Assignment
Learner Name Reference ID/ Batch Code
Course Title
Assessor Name
Assessment Area Part 1- Self Development
Part 2 – Effective Communication Skills
Assignment Title Pass
1:Investigate factors which contribute to personality Development
2: Understand Time & explore methods for its management & removing blocks
3: Investigate the development of leadership skills appropriate to specific situations.
4: Recognise Inter Personal Behaviour, its affects on relationships with others.
5: Examine Communication, its types & its importance on our effectiveness.
6: Understand the importance of projecting a positive Image.
Purpose/Aims Analyse own personality type.
Critically examine a range of factors, which contribute to personality
development.
What is time, its value, how can it be measured.
Identify ways to overcome blocks to effective time-management. (Realise the
importance of TIME MANAGEMENT in everyday life and relate it to self
development.)
Define leadership skills needed for a specific situation.
Propose methods to develop own leadership skills.
Identify a range of methods required for analysing effective interrelationships
with others.
Evaluate the main steps required to develop an open self personality.
Analyse barriers and weaknesses to successful communication
Produce evidence of effective verbal, non verbal and written communication.
Explore how character building and morals will support career development.
Demonstrate public speaking skills.
I confirm that the work submitted for this assignment is my own.
Learner name Date Batch code
Reference id
Personality Development – Written Assignment
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION
TIMELINE: You can take upto One Week to submit the Assignments
Ques 1: What is SMART goal? What steps have you taken to achieve
your goal? (Pass)
Ans. A smart GOAL is attainable, realistic, specific, measurable and it is
timely.
Ques 2: List five areas in which you hold negative attitudes. How can
you change these to positive attitudes? (Pass)
Ans. 1. Toward the government.
2. Toward a certain country.
3. Toward a particular state.
4. Toward a village.
5. Toward your self.
I can change these into positive attitudes by carrying a positive and
optimistic mindset.
Personality Development – Written Assignment
Ques 3: How will you improve your time-management? State five areas
in which you commit to improve. (Pass)
Ans. I can improve time management by prioritizing doing it now,
setting and achieving goals, and utilizing wasted tiem.
1. My study schedule.
2. Language learning.
3. Helping my parents.
4. Exercising.
Ques 4: Define Customer and Customer Service. Describe External and
Internal Customer. Share types of External customer with Examples.
(Pass)
Ans. A customer is anyone who receives a product – either a good or
service from an organization. The assistance, concern, interest etc.
Extended toward the customer is known as customer service.
Personality Development – Written Assignment
Internal customers may not purchase the product or service, However,
external customer purchase the product or service.
Ques 5: Name one external and internal motivational factor which
motivates you to achieve what you want. (MERIT)
Ans. INTERNAL FACTOR- DEDICATION TOWARD PARENTS
EXTERNAL FACTOR- RECONGOTION
Ques 6: What are the seven functions of leadership? Which
function do you feel is the most important? Why? (MERIT)
Personality Development – Written Assignment
Ans. 1. LEAD
2. INFLUENCE
3. MOTIVATE
4. CONTROL
5. STIMULATE
6. ASSERT
7. COORERATE
Ques 7: What are the ego states? Which ego state do you operate
in most often? (MERIT)
Ans. PARENT
ADULT
CHILD
Personality Development – Written Assignment
Ques 8: Define Moment of truth and how can you create it? With
Examples. (MERIT)
Ans. A moment of truth is simply any interaction during which a
customer may from an impression of your brand or product.
Ques 9: Do you think personality development is important?
Justify by giving own example. (DISTINCTION)
Ans. Personality is a dynamic concept. It needs to be developed
because only a developed personality can ensure a happy
personal and professional life.
Personality Development – Written Assignment
Ques 10: What steps can you take to become more- emotionally
intelligent? Give examples for each. (DISTINCTION)
Ans. 1. ANGER MANAGEMENT
2. RELAXATION
3. IMPULSE CONTROL
4. DELAYING REACTION
Ques 11: Explain the ladder of inference with an example.
(DISTINCTION)
Personality Development – Written Assignment
Ans. The ladder of inference is a used to understand perception. It
sets foundation for differences in perception.
EXAMPLE :- 1. Selected Reality.
2. Make Assumption.
3. Interpreted Reality.
Ques 12: Explain the customer handling skills with example in
RATER Model. (DISTINCTION)
Ans. Rater model is a tool for evaluating the quality of your
company’s services. It is an acronym that stand for Reliability,
Assurance, Tangibles, Empathy, and Responsiveness each of
which is a different dimension against which the quality of your
service provision is assessed.
Personality Development – Written Assignment
