Questionnaire on Consumer awareness and
Perception about credit cards in India.
Thank you for agreeing to participate in this survey.
I am a student of AIMIT conducting a market research to know the Consumer
awareness and perception about credit cards in India of different bank and its services.
Take a few moment of your time and answer a few questions. Your answers will be confidential and
used only in combination with the responses of other people.
1.Name-
__________________
2. Residing City?
3. Marital status?
Married
Unmarried
Others
4. Age?
18-25
26-35
36-45
46-55
56-65
66 and above
5. Do you have a credit card?
Yes
No
6. How many credit cards you have?
One
Two
Three
More than three
7. Which bank credit card you use?
AXIS Bank SBI Bank ICICI Bank
HDFC Bank Others
8. Level of Education :
a) Under Graduate
b) Below 12th std
c) Post Graduate
9. For what purposes you used your credit card?
Money transaction
Online purchasing
Shopping
Ticket reservation
Other
10. Do you trust credit card transactions security?
Yes
No
11. How often you use your credit card for payments?
Less than 3 times in a month
3-6 times a month
7-10 times a month
More than 10 times in a month
12. Do you feel comfortable while giving your credit card to someone else for the payment?
Yes
No
13. Why do you like to use credit card?
Fast Payment
Convenience
Security
Other
14. In your opinion, how secure do you feel about using the following payment method to pay
online?
Not at all secure somewhat secure very secure
Credit Card
15. Please indicate which payment method you would prefer to use in each of the following
scenarios?
Booking a plane and railway ticket
Booking a hotel
Paying a electricity bill
Paying for insurance
16. How much maximum amount you would prefer to pay through credit card?
Less than 1000
1000 to 3000
3000 to 10000
More than 10000
17. Are you satisfied with the services providing by your credit card?
Very Satisfied Satisfied
Indifferent Dissatisfied
18. How do you most prefer to pay for the purchases?
By Cash Debit card
Credit card Internet Banking
Others
19. Employment Status :
a) Government Employee
b) Private Employee
c) Semi- Government
d) Business
e) Professional
f) Retired Employees
g) Others
20. Indicate your average annual income (in Rupees)
a) Below ` 2, 50,000
b) 2,50,001- ` 5,00,000
c) 500,001- 750000
d) 750000- 1000000
e) 1000000 and above
21 Since how long have you been using credit card?
a) Less than 1 year
b) 1 to 2 years
c) 2 to 3 years
d) 3 to 4 years
e) More than 4 years
22. What is your credit card debt payment preference?
a) Minimum Payment
b) Partial Payment
c) Complete Payment
23. What is your preferred mode of credit card debt payment ?
a) Through ATMs
b) Through Net-Banking
c) VISA Money Transfer
d) Standing instructions
e) National Electronic Funds Transfer (NEFT)
f) Drop-box option
g) Over the counter (Cash)
h) Other
24. What proportion of your expenditure is met through using the credit cards?
a) Up to 30%
b) 31% -50%
c) More than 51
25. Is there any ongoing Emi transactions in your credit cards? If yes what is the tenure availed?
a) Less than a year
b) One to two years
c) More than two years
26. Credit Limit of your Credit card?
a) Less than 1 lakh
b) 1 to 2 lakhs
c) 2 to 4 lakhs
d) More than 4 Lakhs.
27. How aware/ informed you are about the Annual fees and Joining fees?
a) Was informed in advance by the Bank Before Receiving the Card.
b) Not informed clearly about the charges before receiving the card.
c) Got to know the charges only after the Statement is generated.
28. What are the complimentary offers you have acquired by Credit Card?
a) Purchase Coupons
b) Complimentary Tickets
c) Complimentary Gifts
29. How aware are you with the process of redemption of your Reward points?
a) Knows it completely
b) No idea hearing it for the first time
c) Knows it partially
30. How far you are satisfied with the response and accessibility of your bank customer care support?
a) Very much satisfied
b) Average satisfaction
c) Not at all satisfied
