Jenitha R
Mobile - No: +91-9791575127
E-mail:
[email protected]Objective:
To build a challenging career with a reputed company and to serve the company with extreme
dedication by giving out my knowledge and experience to build on my career goal of being a
professional, offering challenges, that offer me the path to future employment in the industry also
for the benefit of the organization and be a dominant part of the it.
Personal Summary:
I am a Process Executive -Senior Associate with ample experience in Revenue Cycle management
(RCM), US Healthcare to provide customers with product and service information with high
efficiency in resolving skills. Having a comprehensive knowledge of US Healthcare, RCM, identifying
and completing critical tasks to ensure that customer enquiries are resolved at first point of contact.
Currently looking for a suitable analyst position with a progressive ambitious.
I know the client’s business comes first and I never try to impose my ideas on others. Instead, I
spend time in understanding the customer requirements and the audience before suggesting ideas.
Work Experience
Organization: Cognizant Technology Solution India Pvt. Ltd
➢ Designation: Process Executive – Senior Associate
➢ Duration: September 2019 to May 2021
Organization: Institute of Language Management Pvt. Ltd
➢ Designation: Communication and Soft Skill Trainer
➢ Duration: April 2018 to March 2019.
Job Responsibilities
Organization: Cognizant Technology Solution India Pvt. Ltd
➢ Currently working in Provider AR
➢ Handling Client escalation critical tasks
➢ E-mail communication and interaction with client
➢ Owing the complete responsibility of the team and their production
➢ Auditing the claims resolved to make sure the production & quality meets client expectation
➢ Analyzing the team metrics and team performance and to take necessary action to increase the
quality
➢ Conducts regular training about client specifics to keep well aware of client requirement
Organization: Institute of Language Management Pvt. Ltd
➢ Communication and Soft Skill Trainer
➢ Conducted daily classes based on client requirements.
➢ Scheduled and evaluated weekly assessments to improve & analyze the standard of Employees.
Professional Experience
➢ Worked as a Physician Support in Bio-Reference Laborites and Envision.
➢ Worked as Service associate in LIMS, QUADAX & Ever blade, Connect - Billing software.
➢ Excels in Denial Management, Rejections, Account Receivable and Appeals.
➢ Have End 2 End process knowledge in Revenue Cycle Management (RCM) - US Healthcare
➢ Prepare & conducts presentation on Client Specifics Updates & RCM
Achievements in my career
➢ Won Spot award for 100% production & quality
➢ Focused on consistent quality and got appreciation emails from client
Salient Features
➢ An enthusiastic person with highly motivated and having Strong interpersonal skills in Customer
and client service skills
➢ Self-motivated and hard worker with a high level of integrity to meet deadlines
➢ Highly dedicated to any kind of work given, eager to learn more & quick learner
➢ Excellent people management skills
Technical Skills
Operating System: Windows 2010,2013, Vista
➢ Additional Fields: Networking, Firewall, MS-Office (Excel, Word, PowerPoint)
Educational Qualification
➢ S.S.L.C @ Kingsley Gardens Matric Hr. Sec. School, Krishnagiri in 2012
➢ H.S.C @ Kingsley Gardens Matric Hr. Sec. School, Krishnagiri in 2014
➢ B.E - ECE @ Mahendra Engineering College, Salem in 2014 – 2018
Languages Known
Language Speak Read Write
English ✓ ✓ ✓
Tamil ✓ ✓ ✓
Telugu ✓ × ×
Personal Information
Name: Jenitha R
Father Name: Ravichandran C
Date of Birth: 02-08-1996
Sex: Female
Nationality: Indian
Marital Status: Single
Declaration
I hereby declare that all the statements above-mentioned are true to the best of my knowledge.
Date: Signature
Place: (Jenitha R)
