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Hotel Check-Out Procedure Script

The guest checks out of Room 301. The bellman assists with luggage and calls a taxi. At the front desk, the receptionist prepares the bill and settles payment. The total is 7,850 pesos but the guest pays with a fake 500 peso bill. He provides a valid form of payment instead. The bellman wishes the guest a good day as he leaves in the taxi with his luggage in the back.

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Crismaryl Joy Regidor Magallano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
8K views3 pages

Hotel Check-Out Procedure Script

The guest checks out of Room 301. The bellman assists with luggage and calls a taxi. At the front desk, the receptionist prepares the bill and settles payment. The total is 7,850 pesos but the guest pays with a fake 500 peso bill. He provides a valid form of payment instead. The bellman wishes the guest a good day as he leaves in the taxi with his luggage in the back.

Uploaded by

Crismaryl Joy Regidor Magallano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CHECK-

OUT
#1:

(
Tel
ephoner
ingi
ng.
..
)

Frontdesk:Goodaf
ter
noon,
Frontof
fi
ceDepar
tment
,Thi
sisJoyspeaki
ng.HowmayIhel
p
you?

Guest
:Iwantt
ocheckoutnow.

Fr
ontdesk:Okaysi
r,MayIhav
eyournameandr
oom numberpl
ease?

Guest
:I'
am Mr
.Lugonf
rom r
oom 301.

Frontdesk:Okaysi
r,Juswai
tforaf
ewmi
nut
es,
thebel
lmanwi
llbet
her
etoassi
sty
ouwi
th
yourluggage.

Guest
:Okay
,thanky
ou.

#2:

(
cal
ingt
hehousekeepi
ngdepar
tment
..
.)

Recepti
oni
st:Goodafter
noonhousekeepi
ngdepart
ment
,Mr
.Padi
ll
aofr
oom 301woul
dli
ke
tocheckoutnow.Pleasecheckhi
sroom,thanky
ou.

(
cal
li
ngt
hebel
lser
vice.
..
)

Recept
ioni
st:Goodaft
ernoonbellser
vice,
Mr .Padi
ll
aofr
oom 301woul
dli
ket
ocheckoutnow.
Pl
easeassisthi
m wit
hhisluggage,Thankyou.

#3:

Af
teraf
ewmi
nut
es~

Bel
lman:(
knockt
hedoor3t
imes)Bel
lser
vice!

Guest
:(opent
hedoor
)

Bel
lman:Goodmor
ningsi
r,I
'
vecomeher
etoassi
sty
ouwi
thy
ourl
uggage.Howmanyl
uggage
doyouhavesir
?

Guest
:Ihav
eonl
y1l
uggage.

Bel
lman:Okaysi
r,Ar
eyour
eadyt
ocheckoutnow?

Guest
:Yes.
(
whengoi
ngt
otheel
evat
or,
askt
heguestabouthi
shot
elexper
ience)

Bel
lman:Okaysi
r,wear
eher
eatt
hef
rontdesk.

CHECK-
OUT

#4:

(RECEPTI
ONAREA)

Recept
ioni
st:Goodmor
ningsi
r,HowcanIhel
pyou?

Guest
:Goodmor
ning,
I'
am Mr
.Lugonf
rom r
oom 301andI
'
m checki
ngout
.

Recept
ioni
st:MayIhav
eyourv
incar
dsi
r?

Guest
:Sur
e,her
e.

Recepti
oni
st:Okaysi
r,Pl
easewai
tforawhi
le,
Iwi
llcheckt
hecomput
ersy
stem andpr
epar
e
yourtot
albi
ll
.

Guest
:Okay
.

Recept
ioni
st:Mr
.Lugon,
her
e'sy
ourbi
ll
.

(
expl
aint
hebi
ll
)

Yoursui
ter
oom char
gesar
e:

•
room ser
vice-2,
500

•
laundr
y-3,
700

•
minibar-1,
650

Si
ncey
ou'
vepai
dyourt
otalaccomodat
ion,
yourbal
ancei
s7,
850.

Guest
:Okay
.

Recept
ioni
st:Howwi
llt
hebi
llbeset
tl
edsi
r?I
sitacashorcr
edi
tcar
d?

(i
fcash,countthemoneyf
ir
standment
ionhowmuchy
our
ecei
ved.I
fCr
edi
tcar
d,askf
ora
val
idIDandCr edi
tcar
d)

(
Recei
vi
ngaf
akebi
ll
)

Recept
ioni
st:Si
r,Iwoul
dLi
ket
oinf
ormy
out
haty
our500pesobi
lli
sfake.Doy
ouhav
eot
her
bi
ll
?

Guest
:yes.
Recept
ioni
st:OkayMr
.Lugon,
youar
enowset
tl
ed.Thanky
ouf
orchoosi
ngourhot
el.Hopet
o
seeyouagain.

Guest
:Thanky
ou.

#5:

(
goi
ngout
)

Bell
man:Goodmor
ningsi
r.I
m her
etoassi
sty
ouwi
thy
ourl
uggage.Doy
ouwantmet
ocal
lfor
ataxisi
r?

Guest
:Yes,
please.

(
Taxiar
ri
val
..
.)

Bel
lman:Si
r,wher
edoy
ouwantmet
oputy
ourl
uggage?i
sitatt
hebackori
nfr
ont
?

Guest
:att
heback.

Bel
lman:okaysi
r,t
hanky
ouf
orst
ayi
ngi
nourhot
el.Godbl
essy
ou.

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