Risk Management Plan
I. Introduction
A. Internal Environment
Catherine’s Pharmacy is a private retail drugstore which seeks to deliver quality and
affordable medicine to the public with the main purpose of improving the health of the
Filipino people. Our mission is to provide the right medication to the right people with
the right dose and strength at the right time with the right route and right informations.
We envision ourselves as a nationally recognized retail drugstore dedicated to the pursuit
of good service for the advancement and welfare of human life.
Catherine’s Pharmacy is located at Zamora St., Brgy. Poblacion I, Penaranda, Nueva
Ecija, Philippines with the FDA License to Operate Number: CDRR-RIII-DS-9552
Organizational Chart
CEO
Pharmacist
Senior Pharmacy Assistant
Pharmacy Assistant Pharmacy Assistant
Risk Management Team
Owner/CEO
Company Pharmacist
Senior Pharmacy Assistant
Contact Information:
B. Risk Management Approach
C. Risk Management Objective
General Objective:
Ensure the safety, efficacy, and quality of drug products they engage with in order to protect and
promote public health.
Specific Objectives
Specific Particular KRA KPI
1. To stop or prevent To stop or prevent the No counterfeit drugs Updated list of recorded
the procurement of procurement of both imported and local and documented
counterfeit drugs. imported/ local products will enter the counterfeit drugs from
counterfeit drug drugstore. the FDA.
products.
2. Toprevent or stop Compliance to Good No counterfeit drug No complaints or
dispensing of Dispensing Practices. products dispensed to reports about counterfeit
counterfeit drugs. consumer. medicine.8
II. Risk Identification
The RMP team evaluated that the following risk are factors that may affect the
accomplishment of our general objective in no particular order:
Medication Errors – includes human error, personal error and other factors affecting the
dispensing of the medication.
Dispensing with no Prescription – Applicable for prescription drugs.
Counterfeit Drugs – fake medicine. It may be contaminated or contain the wrong or no active
ingredient.
Noise and Distraction – includes environmental barriers that can lead to misunderstanding.
Location – refers to the place in which the drugstore is located and if it is accessible or not.
Availability of Pharmacist and staff – includes shifting and scheduling of the attending
pharmacist in the dispensing area.
Recording of Adverse Drug Reactions – includes reporting of ADR from the patients.
Sanitation – Includes cleanliness, orderliness and organized place for dispensing medication.
III. Risk Minimization
Prepared By: Reviewed and Approved By:
Pharmacist Owner