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Professionalism: Key Attributes & Importance

The document discusses the importance of professionalism in the workplace. It defines professionalism as encompassing specialized knowledge, competency, honesty and integrity, accountability, self-regulation, and a proper image. The key attributes of professionalism are then each described in more detail. The document concludes by providing strategies for exhibiting professionalism, such as building expertise, developing emotional intelligence, honoring commitments, being polite, and ensuring proper preparation and tools.

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Ken Ferrolino
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0% found this document useful (0 votes)
214 views13 pages

Professionalism: Key Attributes & Importance

The document discusses the importance of professionalism in the workplace. It defines professionalism as encompassing specialized knowledge, competency, honesty and integrity, accountability, self-regulation, and a proper image. The key attributes of professionalism are then each described in more detail. The document concludes by providing strategies for exhibiting professionalism, such as building expertise, developing emotional intelligence, honoring commitments, being polite, and ensuring proper preparation and tools.

Uploaded by

Ken Ferrolino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

3/20/2018

PRACTICE CAREER PROFFESSIONALISM

1. Participate in Workplace


Communication
2. Work in a Team Environment
3. Practice Career Professionalism
4. Practice Occupational Health and Safety
Procedures

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3/20/2018

• Are you a professional, all the


time?
• It's essential to be
professional if you want to be
successful.
• "BEING PROFESSIONAL"
PROFESSIONAL" ???
• For some, being professional
might mean dressing smartly
at work, or doing a good job.

• Professionalism
encompasses all of these
definitions, but it also
covers much more.
- What is
professionalism?
- Why does it matter?
- How can you be
completely professional in
your day-
day-to-
to-day role?

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3/20/2018

DEFINING PROFESSIONALISM
• PROFESSION - "a calling requiring specialized
knowledge and often long and intensive academic or
technical/vocational skills preparation.“
• PROFESSIONALISM - "the conduct, aims, or qualities
that characterize or mark a profession or a
professional person“
... Merriam-
Merriam-Webster dictionary
• These definitions imply that professionalism
encompasses a number of different attributes, and,
together, these attributes identify and define a
professional.
• So, what are these attributes?

ATTRIBUTE 1 : SPECIALIZED KNOWLEDGE


• PROFESSIONALS
... “are known for their specialized
knowledge.. They've made a deep
knowledge
personal commitment to develop and
improve their skills, and, where
appropriate, they have the degrees or
certifications that serve as the
foundation of this knowledge”

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3/20/2018

ATTRIBUTE 1 : SPECIALIZED KNOWLEDGE


NOTES :
1. Not all business areas have a stable
core of knowledge (and the academic
qualifications that go with this)
2. Not all areas demand extensive
knowledge to practice successfully;
3. Not all professionals have top degrees
in their field.
field.

ATTRIBUTE 1 : SPECIALIZED KNOWLEDGE

• What matters, though, is that these


professionals have worked in a
serious, thoughtful & sustained way to
master the specialized knowledge
needed to succeed in their fields

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3/20/2018

ATTRIBUTE 1 : SPECIALIZED KNOWLEDGE

• They keep this knowledge up-


up-to-
to-date,
date,
so that they can continue to deliver
the best work possible.

ATTRIBUTE 2 : COMPETENCY

PROFESSIONALS
 Gets the job done
 Reliable, and they keep their promises. If
circumstances arise that prevent them from
delivering on their promises, they manage
expectations up front, and they do their best to
make the situation right.
• Don't make excuses, but focus on finding solutions.

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3/20/2018

ATTRIBUTE 3 : HONESTY AND INTEGRITY

PROFESSIONALS QUALITIES
 HONEST & HAVE INTEGRITY
- They keep their word, and they can be
trusted implicitly because of this, they never
compromise their values , and will do the
right thing, even when it means taking a
harder road.

ATTRIBUTE 3 : HONESTY AND INTEGRITY

PROFESSIONALS QUALITIES
• HUMBLE – if a project or job falls outside their
scope of expertise, they're not afraid to admit
this. They immediately ask for help when they
need it, and they're willing to learn from others.

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3/20/2018

ATTRIBUTE 4 : ACCOUNTABILITY

 Professionals hold themselves accountable


for their thoughts, words, and actions,
actions,
especially when they've made a mistake.
 This personal accountability is closely tied to
honesty and integrity, and it's a vital element
in professionalism.

ATTRIBUTE 5 : SELF-
SELF-REGULATION
• They also stay professional under pressure.

• When a client gets angry, he/she exhibits true


professionalism by maintaining a calm,
business--like demeanour, and by doing
business
everything that she can to make the situation
right.

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3/20/2018

ATTRIBUTE 5 : SELF-
SELF-REGULATION
• Genuine professionals show respect for the people around
them, no matter what their role or situation.
• They exhibit a high degree of emotional intelligence (EI)
by considering the emotions and needs of others, and they
don't let a bad day impact how they interact with
colleagues or clients.

ATTRIBUTE 6 : IMAGE

 Professionals look the part – they don't show


up to work sloppily dressed, with unkempt
hair.
 They're polished, and they dress appropriately
for the situation.
 Because if this, they exude an air of
confidence, and they gain respect for this.

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3/20/2018

SUMMARY :
• Professionalism is a trait that's highly valued
in the workforce. It has many attributes,
including:
Specialized knowledge
Competency
Honesty, integrity & Respect
Accountability
Self--regulation
Self
Image

END

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3/20/2018

HOW TO EXHIBIT PROFESSIONALISM


• With professional characteristics, they are the kind
of people that others respect and value. They are a
genuine credit to their organizations!
• This is why it's so important that we work to earn a
professional reputation in the workplace.
• True professionals are the first to be considered for
promotions, they are awarded valuable projects or
clients, and they are routinely successful in their
careers.

HOW TO EXHIBIT PROFESSIONALISM


• Now that you have a clear view of what constitutes
professionalism,
- Are you demonstrating these characteristics to
the people around you?
• It's likely you're already showing some
characteristics, but you may find yourself lacking in
others
• To build your own professionalism, focus on
improving each of these characteristics, one at a
time, so you don't get overwhelmed.

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3/20/2018

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE
1. Build Expertise
• Don't let your knowledge and skills get outdated.
Make a commitment to build expertise and stay
up--to-
up to-date with your industry

Tip:
• Find time to take up new training sessions related to
your field of expertise for continuous improvement
of your current knowledge

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE

2. Develop Your Emotional Intelligence


• Professionals can sense the emotional needs of
others. They're able to give clients and coworkers
what they need, because they know how to listen
actively and observe what's happening.
• So, if you want to improve your professionalism,
focus on developing emotional intelligence .

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3/20/2018

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE
3. Honor Your Commitments
• Whenever you make a promise to your boss,
colleagues, or clients, keep it. If it looks as if you
won't be able to meet a deadline, let your boss,
team or client know as soon as sensibly possible.
However, do what you can to avoid ending up in this
situation!
• Don't make excuses – instead, focus on meeting
expectations as best you can, and on making the
situation right

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE
4. Be Polite
 Be kind and polite and use good manners to
everyone you come into contact with, no matter
what their role is, and no matter how you're feeling.
This might sound unimportant, but it makes a
significant impact.

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3/20/2018

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE
5. Have the Tools You Need
• Do you show up to a client meeting lacking
important samples? Or arrive at work, only to
realize that you left a vital file at home? Or do you
find yourself operating in situations where you don't
have the skills needed to do a good job?
• True professionals are always prepared. This
requires advance planning, timeliness, and
attention. Focus on improving your time
management and planning skills , so that you're
always in control

SOME STRATEGIES THAT WILL HELP YOU BE


MORE PROFESSIONAL IN THE WORKPLACE
Notes:
• As professionalism means keeping commitments,
doing high quality work, and having expert status,
occasionally the pursuit of these attributes may
prevent you from volunteering for projects that is
“outside your comfort zone."
• However, this doesn't necessarily mean that you
shouldn't try! Analyze risks beforehand to minimize
the consequences of getting things wrong, be
honest about any skills gaps that you have, and
work to fill them. Then do the best you possibly can!

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