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Arena Basic Functional Training Manual - R75.1 - June2021

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0% found this document useful (0 votes)
3K views334 pages

Arena Basic Functional Training Manual - R75.1 - June2021

Uploaded by

Nori Sri Soury
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 334

Arena PLM/QMS

Basic Functional Training


June 2021 / Release 75.1


Arena PLM/QMS
Basic Functional Training
Lesson 1: Getting Started
» Your Arena Account and Workspaces
» Where to Get Help

» Your Dashboard
» The Arena Worlds

Lesson 2: Items
» Creating items
» Item lifecycle stages – Preliminary, Design, and Production
» Exporting an Item

Lesson 3: Searching
» Basic and Advanced Searching
» Saving a Search

» Search Results and Custom Layouts

Lesson 4: Bill of Materials


» Creating and Modifying a Bill of Materials
» Bulk Remove and Bulk Replace Items

Lesson 5: Files Part 1


» Adding Files on an Item

» Updating a File from an Item

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | TOC-1

Lesson 6: Files Part 2


» The Files World - Check Out and Check In

» File Corrections
» File Associations

Lesson 7: Sourcing
» Item Source Relationships

» Suppliers and Supplier Items

» Supplier Access to Your Workspace

Lesson 8: Requests
» Creating a Request
» Request Process
» Entering a Recommendation

» Request Disposition

Lesson 9: Viewing Changes


» Change Lifecycle Overview

» Redline Viewer
» Approval Roles and Routings
» Temporary Changes

Lesson 10: Change Management


» Creating a Change
» Submitting a Change

» Change Administrators
» Implementation & Completing the Change
» Change History

TOC-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 11: Quality
» Creating a Quality Process

» Adding Affected Objects


» Approval Steps

» Supplier Access

Lesson 12: Projects


» Project Search Results

» The Schedule View


» Creating a Project

» Setting Project Due Dates


» Assigning Tasks and Milestones
» Project References

» Setting Assignment Status


» Setting the Phase of a Project

Lesson 13: Training Management


» Training Management Players
» The Training Plan
» Training Items, Files, Quizzes

» Completing Training Assignments


» Training Plan Progress
» Training Plan Matrix

» Training Records Report

Lesson 14: Reports


» Creating a Report

» Running a Report

» Downloading, Editing, and Deleting a Report


» Sharing a Report

» Report Administrators

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | TOC-3

TOC-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 1
Getting Started in Arena
This lesson will cover the following topics:

» Logging In
» Your Arena Account and Workspaces
» The Arena Worlds
» Where to Get Help
» My Profile
» Workspace Settings
» Dashboard
» Navigating
» Lab Exercise

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-1

Logging In
To use Arena, you enter your username and password at the login screen at

https://app.bom.com

» As an added measure of security, each time you log into and use Arena for continuous period
will "time out" after 90 minutes of inactivity.
» You can also log yourself out manually using the Log out command in the User menu at the top
of every screen.

1-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Your Arena Account
» One account with Arena Solution, Inc

» Usually multiple Workspaces in the Account

o Template

o Sandbox

o Production

o And maybe more . . .

» Users are added as Employees in the Account

» Users are granted one license; Read-Only, Approver, or Full

» Users are granted one Role or added to one or more User Groups (depends on the security
model being used)

» Users are granted access to one or multiple Workspaces

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-3

Workspaces

A workspace contains the Items and other data that your organization has created. Your organization
will have at least one workspace. You may have access to more than one workspace, however, for any of
the following reasons:

» Your organization will have one Production workspace for all current product data.

» Your organization maintains separate workspaces for testing and training.

» You are an Employee at your own organization, but have been given Partner or Supplier access
to the Arena workspace of another Arena account holder.

» Arena Item data can be easily exported out of and imported into Arena workspaces. For
instance, if you want to use information for an existing Item in another workspace, it is easy to
export the Item from workspace A and import it into workspace B.

1-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Arena Worlds

» Arena Worlds are used to organize types of "objects" in the workspace. Your company has
purchased certain Worlds from Arena so you may not see them all enabled in your workspaces.
If you need to activate a world, contact your Arena Account Executive or Arena Support.
» Select one of the Worlds to search for and open those object types. Once an object is open you
can view all the information about that object.
» To read about each Arena World go to Arena on-line help.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-5

Where to Get Help

The Arena Help link will take you to a library of HTML help, documents, and videos. You should become
familiar with these documents; they will help you learn more about the concepts that we’ll discuss
during this training class.

1-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

My Profile

Here you can update your Profile, Personal Settings, and Proxy Settings.

» Update your Profile:


o Account Information such as your department, phone, and address.
o Change Security Question to be used when you forget your password.
o Configure Two-Factor Authentication – only use this if your company requires a
second form of authentication when logging into Arena, such as a text message.
o Change Password – you can change your Arena password as often as you like. It will
expire automatically according to the setting made by your Account Admin (90 days is
default).
• Note: Passwords must be 8–18 characters in length and contain at least one
lowercase letter, one uppercase letter, and one number.
• Note: If you’re company uses Cloud SSO, your Arena password is used only for
workflows that require authentication (like approving a Change).
» Update your Personal Settings such as time zone, notification method, number of search
results show, and much more .
» Setup your out-of-office Proxy Approval Settings for transferring signoff authority to another
user.

After working in My Profile, use the Return to Workspace button to


get back to the normal Arena interface.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-7

Workspace Settings

Here you can see Workspace Profile, Administrators, Categories, and Projects

Profile - workspace information such as number of Items, Account Representative’s email, and when
the workspace was created.

Administrators – see who the Account Admins, Request Admins, Change Admins, and Report Admins
are for the workspace.

Categories – see categories of Items, Requests, Changes, and Files in the workspace.

Projects - see the project templates in the workspace (only available if your company is using Arena
Projects).

After working in Workspace Settings, use the Return to Workspace


button to get back to the normal Arena interface.

1-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Dashboard
The Dashboard is a page that you’ll use frequently. It’s the first page you see when you log in (unless
you are using an emailed link that takes you directly to an Item).

You can collapse and expand each individual element on the Dashboard to conserve vertical space.

The Dashboard is organized into the following areas:

Inbox

» Actions - Request, Changes, Quality Processes, and Requirement Baselines that you need to
take action on. Once an action has been completed it will be removed from this view.
» Assignments - Project tasks, Quality steps, Training, Tickets, and Requirements that have been
assigned to you. Once an assignment has been completed it will be removed from this view.
» Scribe lists the postings on objects that you’re following. Once you’ve read a posting it will be
removed from this view.
» Notifications - events that you’ve been notified about for all objects. You should dismiss these
notifications regularly. All dismissed notifications older than 60 days are automatically deleted.
» Downloads - reports and exports that have completed processing and are ready for you to
download. You can dismiss the downloads and also download them to a zip file. All dismissed
downloads older than 60 days are automatically deleted.
» Drops shows all of the files that you or others have dropped in the Arena FileDrop area of the
workspace. You can download files from here and also use the GO TO FILEDROP link.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-9

Bookmarks - links to objects that you use often and have saved to your dashboard. You can organize
your bookmarks by creating folders and dragging and dropping your bookmarked objects into them.
You can bookmark from a specific view of an object to quickly go back to that view. You can delete a
bookmark and also edit the names of folders.

Searches - basic and advanced searches that you’ve saved. Organize your searches by creating folders
and dragging and dropping into them. You can delete a search and also edit the names of folders.

1-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Navigating
Buttons

With Arena, you click buttons and links on the screen to perform commands. When commands aren't
available, the buttons or links are dimmed or simply don't appear on the screen.

In some cases, you’ll see a lock icon in an area in which you are accustomed to seeing buttons or links.

The lock icon indicates that the commands are not available because the Item you are viewing has been
locked by Revision Control, or that you do not have the correct user privileges to modify the
information in question.

Hover – No Click!
Hover your cursor over any drop-down menu icon to see the list of functions – no need to click. After
the menu appears then you can click to select an option from that menu.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-11

Preview Panels
Arena uses preview panels to help you
navigate through the application and get
information about a link before you click
it.

Hover your mouse pointer over the arrow


to activate the panel.

This example shows the preview for an


item. It shows basic information about the
Specs view and also contain a go-to menu that allows you to jump to any view of the item.

There are other preview panels that show linked objects, such as requests, changes, files or compliance
requirements.

This example shows a Files preview panel that includes


links to each associated file. Click on the file name to
open the file. Use the go-to menu to jump to the Files
view of the item.

You can also click directly on the link (in this example
the number 2) to go directly to that view of the item.

1-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 1: Getting Started
In this lab you will do the following:

• Login to Arena
• Browse workspace access and workspace settings
• Edit your profile, your user settings, and your proxy settings

Login to Arena
1. Launch any web browser.
2. Go to https://app.bom.com
3. For this class, you’ll use a student login to access an exercise Workspace. The login and/or password will
contain a ‘student number’. Your instructor will provide your login credentials.
My Login Is: [email protected]
My Password Is: ______________________
My Workspace Is: Arena Training
4. After entering the login and password provided by your instructor, click Log In.

Workspace Access
5. You can see what workspace you are working in at the top of the page.
6. Hover on the workspace name at the top of the page to switch to another workspaces. You may
have access to one or many Arena workspaces.

7. Select the WORKSPACE LIST link to see your access in each workspace. Also here you can see
how many Item and Supplier objects are in the workspace.
8. Cancel.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-13

Browse Workspace Settings
9. Hover on the user initials at the top of the page. Select Workspace Settings.

Notice that you exit the main user interface and see the details of the Workspace. In this case,
you see “## Training” workspace”.

Profile

The Profile view contains the workspace information.

Administrators

10. Click the second view Administrators. The Administrators view has subviews for each kind of
Arena administrative role.
This page shows that the Trainer is the Account Administrator for this account and all of its
workspaces.

11. Go to the other Subviews: Request Admins, Change Admins, and Report Admins.
Categories

12. Click the next view Categories. When you create Items, Requests, Changes, and Files the first
thing you should do is select a category for that object.
When you create an object in Arena you pick a category. Category makes searching for objects
easier, it can be used to autonumber objects, and to grant access privileges.

Projects

13. Click the Projects view. If your company uses Arena Projects this is where you’ll see project
templates configured by your Account Administrator.

1-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

My Profile
14. Again, hover on the user initials at the top of the page. Select My Profile.
You’re now looking at your student user profile.

Profile shows information about your user account.

a. Hover on the edit button, select Edit Profile to make changes to your account
information.

b. Cancel when you’re done.


15. Again, hover on the edit button. The other options on this menu are:
Change Security Question - configuring your security question and answer allows you to reset
your password any time you forget it by clicking “Forgot Your Password” on the login page.

Configure Two-Factor Authentication – adding another level of security when logging in from
a new device. Select Text Message or Email as the mechanism to receive authentication codes.

Change Password – to change your Arena password. Passwords must be 8 – 18 characters and
contain at least one lowercaseletter, one uppercase letter, and one number.

Personal Settings

16. Click on the Personal Settings view. Here are your personal settings for ALL of the workspaces
you have access to.
17. To see a description for each setting do the following:

Click the edit button, then hover over the help button and select Show/Hide Pagetips.

18. Browse the settings to see if there are any you may want to change.
19. Click Save or Cancel when you’re done.

20. Again, hover over the help button and hide the page tips.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 1-15

Proxy Settings
21. Click on the Proxy Settings view. Here you set or designate a new proxy user for a workspace
and enter out-of-office dates.

22. Click the edit button.


a. Select the workspace you want to configure (right now you only have the one
workspace).
b. Select a proxy approver from the list. This user will receive notifications to enter decisions
on your behalf.
c. Enter out-of-office dates. If you don’t enter these dates then the proxy approver can
always enter decisions for you.
d. Save Changes.
23. Click Return to Workspace.

End of Lab

1-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 2
Items
This lesson will cover the following topics:

» Methods for Creating Items

» Item Numbering

» Item Revision

» Item Lifecycle Stages

» Discontinuing Use of Items

» Item Where Used View

» Where Used Commands

» Subscriptions

» Item-to-Item References

» Actions Menu

» Exporting an Item

» Lab Exercise

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-1

About Items

» Items are found in the Items World.

» An Item can be a part or document produced by your company.

» By adding Items to the bill of materials view of any Item, you can make an Item an assembly.

» Items in Arena are revision-controlled. This means that when you need to modify the Item, you
do so on its working revision, and then make those modifications effective.

» Account Administrators can create categories to which you can assign an Item.

» Depending on how your workspace is configured, the category to which an Item is assigned may
determine the default numbering scheme for an Item and the attributes you see on an Item.

2-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Methods for Creating Items
Multiple ways to create Items:

» Worlds drop-down menu click New

» Create button

» In bulk with Import

» During workflow when adding Items to a BOM

» From an Item’s Actions menu you can Duplicate an Item

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-3

Item Numbering
» When creating an Item click the Item Number Add button.

» Most of the time Item numbers are automatically created according to the Item’s category. Most
common auto-numbers have a prefix code and a next number in a sequence.

» If you have not selected a category


for the new item, you’ll have to
choose one of the number formats –
there will be no default.

» The Basic Item Number format is always available and is a text field that can be used to enter
any number regardless of category selected.

» If you have selected a category the default number format and code for that category will be
presented to you.

In this example the Category is Finished Good so the format defaults to Assembly and the code
defaults to 900. Look at the Item Number field to see an example of the number you’ll get, in this
case 900-#####.

» You still have the option of using the drop-down menus to select a different Number Format and
Code but it’s best to use the configured formats as they are presented.

2-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Item Lifecycle Phase

» Items go through a lifecycle starting at unreleased.

» Items may be released, abandoned, deleted, deprecated, or obsoleted.

» The lifecycle phase is displayed many places on the Item:

• At the top of the Item next to the Item number

• An attribute on the Item Specs view

• On the Revisions view > Lifecycle subview

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-5

Item Revision

When an Item needs to be modified you make those modifications on its Working Revision.
» When an Item gets released to Design or Production it’s under revision control and is locked. No
modifications can be made to a released revision of an Item.

» The Working Revision is unlocked and ready for you to make modifications to the Item.

» This example shows an Item released to Production with multiple superseded revisions:

» Revisions can be configured to meet your company’s processes. The Arena training workspaces
use numeric revisions for Design items (01,02, 03, etc.) and alpha revisions for Production
revisions (A, B, C, etc.)

» You select or enter the Item’s next revision when you make the Item effective (with or without a
Change).

2-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Item Lifecycle Stages

» On an Item, the Revisions view > Lifecycle subview shows a graphic of the Item Lifecycle.

» There are three stages in the Item lifecycle in Arena: Preliminary, Design, and Production.

• Items always start at the Preliminary Stage in the Unreleased lifecycle phase. This is fixed
and cannot be modified.

• Stages are fixed and cannot be created or modified.

• Arena gives you one lifecycle phase in the Design Stage named “In Design”.

• Arena gives you one lifecycle phase in the Production Stage named “In Production”.

• An Account Admin can create additional custom lifecycle phases in the Design Stage and
the Production Stage.

» You may move an Item to the Design Stage or skip it and go directly to Production.

» The stages you use will depend on your company’s release procedures.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-7

Item Lifecycle – Preliminary Stage

Item is in the “Unreleased” lifecycle phase.


» Item is not under Revision Control.

» There is only a working revision.


» Modifications can be made to the Item.

From Preliminary stage you can do the following:

» Release to Design – with or without a Change.

» Release to Production – with or without a Change.

» Delete the item.

NOTE: releasing an Item without using a Change can only be done if your configuration allows it and you
have permissions to do so.

2-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Item Lifecycle – Design Stage

At this stage the Item is released to Design and under revision


control.
» Revision is Effective and is read-only.
» Once released to Design you cannot go back to
Preliminary.
» From a Working Revision of a Design item you can do the
following:

• Make Effective multiple Design revisions – with or without


a Change.
• Roll Back working revision modifications.

» From the Effective revision of a Design item you can do the following:

• Release to Production - with or without a Change.


• Abandon the design Item – can be recovered.
• Delete the Item.
o A Design stage Item may not be deleted if any revision of the Item is contained in an
effective or superseded revision of an assembly.
o Items on approved and effective Changes can never be deleted.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-9

Item Lifecycle – Production Stage

At this stage the Item is released to Production and under


Revision Control.
» Revision is Effective and is read-only.

» Once released to Production the Item cannot go back to


Design or Preliminary.

» From a Working Revision of a Production item, you can do


the following:

• Make Effective multiple Production revisions – with or


without a Change.
• Roll Back working rev modifications.
» From the Effective revision of a Design item you can do the
following

• Deprecate an Item – should no longer be used for future designs (can re-activate).
• Obsolete an Item – is no longer being produced (can re-activate).

BEST PRACTICE – always use a Change when releasing an Item to production.

2-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Discontinuing Use of Items

» Abandon—a Design Item. It can no longer be used but can


be recovered.

» Delete—a Design item – it’s gone permanently from the


workspace.

• Only from Preliminary and Design stages.

• Cannot delete if any revision is contained in an effective or


superseded revision of an assembly.

• Cannot delete if an Item is on an approved or effective


Change.

» Deprecate—a Production Item.

• Can use in BOMs but generate notices when new revisions


of BOMs containing them are released.

• Can be re-activated.

» Obsolete—a Production Item. It can no longer be used in effective revisions of assemblies.

• Can be re-activated.

NOTE: To Abandon or Obsolete an Item it must be remove from effective BOMs.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-11

Item Where Used View

» Assemblies that reference this revision of the item directly on BOM level one.

» Top-level assemblies that include this item anywhere in the BOM.

Expand an assembly to see the ‘In-between’ subassemblies

» BOM lines where this item is a substitute.

2-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Where Used Commands

» Check the line for each item and add them to a BOM, a Change, or a Request.

» If you are an Account Admin you can assign the selected items to a category.

» These lists are for the revision specified in the Revision drop-down.

» Revision filters available:

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-13

Notifications

» Use the Subscribe button on the Notifications view > My Subscription subview

» Subscribe to Items to be notified of Item Revision and Phase changes

• Can subscribe self but not other employees

• Must subscribe suppliers

• Can set scope (Item only, or Items in BOM)

» Subscribe to Changes if not a reviewer

» Notifications go to Dashboard Inbox and email (optional)

2-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

History

The Item’s History view has the following subviews:


» Revisions – here you’ll see all of the released revisions of the Item, all canceled Changes that
include the Item, and all resolved Requests that include the Item.

• From here you can share and unshare different revisions of the Item with your Suppliers.

» Notifications – here you can see what people were notified when this revision of the Item was
released. These would be people that have subscribed to the Item, not approvers.

» General – records when a user modified an Item, what was modified, and on what revision the
modification occurred.

• The general history can be filtered by specific views and also by modification date.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-15

Actions Menu
» Add the item to a Request

» Add the item to a Quality Process

» Duplicate the item

» Export the item

» Open the Browse BOM window

» Save the item to your Dashboard

» Email a link to the item to other Arena users

» Print the current page of the Item

2-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Exporting an Item
Select Export from the Actions menu.

» Select the Revision of the Item to export.

» Export to CSV, Excel, or PDX

» Select or create the Export Setting file – can configure and save your own setting files.

» Configure Views:

Specs – lifecycle, description, owner, procurement type, creation date, selected custom
attributes

Bill of Materials – indented, flattened, purchasing, additional BOM information

Sourcing – vendors, manufacturers, including quotes

Costing – target price and cost, standard cost, current costs, cost estimates

Files – Item files, Supplier Item files

Supplier Access – item sharing status

» Configure Columns and column order

» Export runs in the background and will be in your Dashboard > Downloads tab when complete.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-17

Searching for Items

» Show the search bar with the button, hide the search bar with the button.

» Arena offers many ways to search for objects in the Workspace.

o Select a World to run a default search.

o Quick Search looks in many fields that contains your entry.

o Use the basic search bar to construct a search with one line of criterion.

o Create an Advanced search with multiple lines and groups of criteria.

o Run a saved search from your Dashboard or from one of the World drop-down menus.

o Select a Defined search from the basic search bar or the World drop-down menu.

2-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Quick Search

» You can do a World specific Quick Search on the title bar.

» Quick Search is an “Any” search that performs a Contains search across multiple attributes. See
more about the “Any” search in Chapter 3.

» In the Title bar hover your mouse over to the World dropdown menu to select the world on
which you want to perform a Quick Search.

» Enter the search text and your search results are displayed.

NOTE: Quick Search is only available for users with a World Bar Display setting set to Compact
View. World Bar Display settings can be modified within Personal Settings in the User menu.

Basic Search

» Show the search bar with the button, hide the search bar with the button.

» The search bar remains available at the top of every page.

» Click on a World from the drop-down menu to change the type of object you’re searching for.

» You can also click the Search attribute on the search bar and select an object type.

» Use one of the Arena predefined searches available for each object type.

» Search by one of the core attributes or a custom attribute on the object type.

» Searches return a maximum of 5,000 rows.

» To find all objects leave the value blank and click Go – no wildcard needed.

» To find objects starting with a value, enter the value and click Go – no wildcard needed.

» To find objects containing a value, use the wildcard * before the value.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 2-19

2-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 2: Viewing & Creating Items
Exercise 1: Item Views

1. Search for item 900-00001 and open it.

Use the Quick Search or the Basic Search

2. On the item’s header you see its number, lifecycle phase, and name.

3. Next to the lifecycle phase are four small buttons; hover on each one to see unresolved Requests,
future Changes, open Quality Processes, and traces elated to this item.

You could click on these buttons to open each of the related objects.

4. Under the header you see the item’s revision along with the date the rev became effective, and if
this revision has been shared with Suppliers. You also see that there is a compliance requirement
applied to this item – hover on the requirement icon to see more information.

5. Pull down the Revision to see the Working Revision and the superseded revs of this item.

6. On the Specs view > Summary subview you see all of the basic information about this item.

7. Go to the Specs view > Redline subview.

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8. From the filter drop-down menu select rev “01 – In Design” to see the changes made between rev
01 and the current Effective rev.

Item Bill of Materials View

1. Go to the Bill of Materials view > Indented subview.

2. Here you see the eight first-level Items on this BOM, three of which are subassemblies containing 63
line Items in total.

3. Check the Expand All button to expand all of the subassemblies – you can also click on each
individual arrow to expand.

4. Notice that item 160-00004 has two substitute items; 160-00007 rev 03, and revision 01 of itself.

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5. Hover on the quick link buttons to get more information on each BOM item (similar to information
in a search results window); Modified Views, Where Used, unresolved Requests, associated Files, and
Compliance Requirements.

Other BOM Views

6. Click on the other BOM subviews to see additional information such as:

a. Flat – sum of each item quantity

b. Sourcing – manufacturers and vendors for each item

c. Costing – compares up to four costs and rolls up BOM costs

d. Purchasing – suppliers with costs

e. Sharing – what items are being shared with Suppliers

f. Custom – use the Custom BOM drop-down to see the BOM with different layout attributes
(created by your Account Admin).

g. Redline – use the revision drop-down to see BOM differences between revisions of this item.

h. Compare – use the “Select Comparison Item” button to find another finished good BOM to
compare with this one.

Item Revisions View

7. Go to the Revisions view.

8. The Revisions view > Lifecycle subview shows a graphic of the Item lifecycle. You can see that this
item is in the Production stage.

9. Click on the other Revision subviews to see additional information such as:

a. Modified Views – to see what views have been modified you first must select the “Working
Rev” from the Revisions drop-down.

b. Unresolved Requests – shows unresolved Request that contain this Item.

c. Temporary Changes – deviations on this item

d. Future Changes – shows Changes that may affect this Item in the future.

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e. History – shows all released revisions of this item, any canceled Changes, and resolved
Requests.

Item Files View

10. Search for all items in category Connector.

11. In the search results, hover on a few of the File quick link buttons to see the associated files and
whether they are directly associated with the item or coming from the related Supplier Item.

12. Click on the File quick link button for item 125-00003 Socket, Chip, PLCC-44 SM.

The item opens to its Files view where you can see one file associated with the item and one file
linked to a sourced Supplier Item.

You can see that the file “Silicon Chip Temperature Considerations” is designated as Primary.

13. Go to the Specs view > Summary subview where you’ll see a link to this primary file.

You can open the file from the Specs view or from the Files view.
a. Click on the link to open the PDF.

b. Close the PDF view window.

14. Search for all items in category Resistor.

15. Click on the Files quick link button for item 180-00001 Resistor, 10K Ohm, 1/16W, 5%, 0402, SMD.

c. Look at the files associated with this Item; note the Primary file that is shown on the Specs
view.

d. Click on any of the file Titles to download and view the file.

e. Close any of the file viewer windows and go back to the Arena window.

Item Where Used View

16. Click on this item’s Where Used view.

Here you see that this Resistor is used in two assemblies directly and in six highest accessible
assemblies (top-level assemblies).

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17. In the first table, hover on the BOM icon next to assembly 830-00002 and scroll through the first
level BOM items to see this 180-00001 resistor.

18. In the second table, expand assembly 900-00001 to see that this 180-00001 resistor is on level four
of the BOM.

NOTE: From here you can check any of the assemblies and add to a BOM, a Change, or a Request.

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Exercise 2: Creating Items

1. From the Items World drop-down, create an item as follows:

a. Category: <your choice>

b. Item Number: click the Add button <use autonumber for the category you chose>

c. Revision: <leave blank>

d. Item Name: <enter any name>

e. Leaving the rest of the attributes as is, click Create Item.

2. So you can quickly get back to your item, go to the Actions menu and Save to Dashboard.

3. Again, from the Items World drop-down, create another item of your choice.

Duplicate an Item

4. Search for all items where Item Name starts with ‘gps’.

5. Open 900-00001 GPS, EveryRoad US Model 300, Shippable.

Notice this item is In Production with an effective revision of D.

6. Click Duplicate from the Actions menu.

Wizard Step 1: Select Views

7. Check Bill of Materials and Files.

8. Uncheck Include History.

9. Click Specify Views.

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Wizard Step 2: Edit Item Specifications

10. Edit Number, and then select Choose Format, to edit the original item number.

a. Add a dash and your initials to the end of 900-00001 and then Create Number.

Your number should look like this 900-00001-yourinitials.

11. Blank out the Revision.

12. Change the Item Name to “Manual for <your initials>”

13. Change the Owner to yourself – if you’re not on the list then choose “Create new owner”.

14. Leaving all of the other attributes as is, click Finish Duplication.

15. Search for All Items where Creator is your student name (example: Student One)

a. You should find the Items you just created.

b. Check the lines on your Items and Save to Dashboard (bottom of the page).

i. Keep the Specs view as the default view and again select Save to Dashboard.

16. Go to your Dashboard and see your items saved under Bookmarks. Now you can get back to
them quickly from here.

End of Lab

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2-28 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 3
Searching
This lesson will cover the following topics:

» Default Recently Visited Search

» The Search Bar

» Quick, Basic, and Advanced Searching

» Saving a Search

» Search Results

» Custom Search Results Layouts

» Object Views and Subviews

» The Arena Back Button

» World Dropdown Menus

» Search Results Actions Menu

» Exporting and Printing

» Lab Exercise

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Searching

» Show the search bar with the button, hide the search bar with the button.

» Arena offers many ways to search for objects in the Workspace.

o Select a World to run a default search.

o Quick Search looks in many fields that contains your entry.

o Use the basic search bar to construct a search with one line of criterion.

o Create an Advanced search with multiple lines and groups of criteria.

o Run a saved search from your Dashboard or from one of the World drop-down menus.

o Select a Defined search from the basic search bar or the World drop-down menu.

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Default Recently Visited Search

» The “Recently Visited” search is the default for each World.

» Click on a World from the drop-down menu to find the last 20 objects you visited in that world.

» The last object that you recently visited will be at the top of the list.

» The “Recently Visited” search will be replaced if you run another search.

» To get back to the the “Recently Visited” search do one of the following:

o Select “Clear Search” from the Arena back button .

o Select “Recently Visited” from any World drop-down menu.

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The Quick Search

» You can do a World specific Quick Search on the title bar.

» Quick Search is an “Any” search that performs a Contains search across multiple attributes. See
more about the “Any” search on pages 2-7 and 2-8.

» In the Title bar hover your mouse over to the World dropdown menu to select the world on
which you want to perform a Quick Search.

NOTE: Quick Search is only available for users with a World Bar Display setting set to Compact View.
World Bar Display settings can be modified within Personal Settings in the User menu.

» After selecting the world, click on the empty Query box. The Quick Search will offer you the
following:

Use one of these offerings or enter text.

» Press space bar to launch a dropdown menu with two Operators:

» Enter the search text and your search results are displayed.

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The Basic Search
» Show the search bar with the button, hide the search bar with the button.

» The search bar remains available at the top of every page.

» Click on a World from the drop-down menu to change the type of object you’re searching for.

» You can also click the Search attribute on the search bar and select an object type.

» Use one of the Arena predefined searches available for each object type.

» Search by one of the core attributes or a custom attribute on the object type.

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All, Starts With, Contains
» Searches return a maximum of 5,000 rows.

» To find all objects leave the value blank and click Go – no wildcard needed.

This search finds all Items.

» To find objects starting with a value, enter the value and click Go – no wildcard needed.

This search finds Items with Numbers starting with 900.

» To find objects containing a value, use the wildcard * before the value.

This search finds Items with 900 anywhere in the Number.

» Use the wildcard * anywhere in the value to specify starts with and ends with.

This search finds Items starting with 900 and ending with 03.

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The “Any” Search
In both Basic and Advanced searches, you can choose to search multiple attributes at once with the Any
search. The Any attribute searches across the following attributes in the relevant world:

World Attribute

Category; Owner; Description; Item Number; Item Name; Creator; Creation Date; Effective Date;
Items
Custom Attributes

Requested Action; Request Number; Problem; Title; Category; Updated Date; Creator; Creation
Requests
Date; Submitted Date; Participant; Custom Attributes

Change Number; Title; Description; Category; Creator; Creation Date; Change Updated Date;
Changes
Change Approval Deadline; Change Effective Date; Change Submitted Date; Custom Attributes

Supplier Name; Supplier Identifier; Supplier Contact Name; Supplier Contact Email; Supplier
Suppliers
Creation Date

Supplier Supplier Name; Supplier Item Number; Supplier Item Name; Description; Creator; Creation Date;
Items Custom Attributes

Files Title; File Number; Category; Description; Author; File Updated Date; File Name; File Format

Project Name; Project Number; Project Status; Project Manager; Program; Creation Date; Start
Projects
Date; End Date

Quality Process Number; Quality Process Name; Description; Quality Status; Quality Process
Quality
Owner; Quality Process Type; Creator; Creation Date; Target Date; Completion Date; Custom

Training Plan Number; Training Plan Name; Training Plan Description; Training Plan Status;
Training
Training Plan Manager; Training Plan Creator

Number; Title; Assigned To; Priority; Found On; Fix Version; Reported By; Created On; Updated
Tickets
On; Description; Custom Attributes

Requirements Number; Title; Status; Assigned To; Priority; Description; Custom Attributes

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» This special search honors the operators AND and OR in the Value field. Note that you must
include a space before and after the operator.

Operator Symbol Function Example

Results must match Search Items for All Items where Any is resistor & 10K -
AND & both terms in a single returns all Items in which "any" single attribute includes the
attribute string "resistor" and the string "10K".

Results can match Search Changes for All In Process Changes where Any is 900
OR | either term in any | GPS - returns all Changes where "any" attribute contains
attribute the string "900" or the string "GPS".

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The Advanced Search
» A more complex search with multiple lines and groups of criteria.

» Click the ADVANCED link at the end of the basic search bar.

» Select an attribute, select an operator, and enter a value.

» To add or remove lines of criteria, click the Plus and Minus icons at the end of each row.

o When there are two or more lines, select the logic AND or OR.

» To add another group of criteria, select New Group and choose the logic AND, OR, or NOT.
Note: Groups are processed in the order they appear.

» To run the search, click Go.


» Use Clear to remove the search criteria and start over.

» To collapse the advanced search click the button.

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Multi-select Searches

In advanced search, some attributes allow you to select multiple values, creating an OR logic. Multi-
select is available for the following attributes:

World Attribute

Items Lifecycle Phase; Applied Requirement Name; Category; Modified View; Custom Attributes*

Requests Lifecycle Status; Request Code; Deferral Code; Resolution Code; Your Recommendation; Category;
Custom Attributes*
Changes Lifecycle Status; Category; Custom Attributes*

Suppliers Custom Attributes*

Supplier Applied Requirement Name; Custom Attributes*


Items
Files Category

Projects Project Status

Quality Quality Template; Custom Attributes*

Training Status

Tickets Status; Template; Priority; Found On; Fix Version; Custom Attributes*

* includes custom attributes of type Drop-Down Menu and Predefined Drop-Down Menu.

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Saving a Search
» From a Search Results window, use Save to Dashboard on the Actions menu.

» To save an advanced search to your Dashboard, use the Save button at the
bottom of the advanced search criteria.

» Enter a title and save.

» You can also save the search to a folder on your


Dashboard

» Check “Make Default” to have this search run every time


you select the World.

o If you make your search the default for a World you’ll override the Arena default
“Recently Visited” search for that World.

o Your search will remain the default for this World until you either delete the saved
search, select “Recently Visited” for the World drop-down menu, or choose “Clear
Search” from the Arena Back button.

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Search Results

» The search results table shows columns of information for the objects found.

» The information displayed varies according to the type of object you’ve search for.

» The number of objects found is at the top-left corner of the page.

» Paging controls are available at the lower-right corner of the page.

» Show All is available on the SHOW drop-down menu when the search results lists more objects
than you have chosen to view.

» To sort, click on a column heading.

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Custom Search Results Layouts

» Each Arena World has a default search results layout that cannot be modified.

» You can create your own custom layouts using core and custom attributes defined in your
system.

» A custom layout gives you a simple report form that you can print and download to Microsoft
Excel.

» Hover on the layout drop-down and select Create New.

» Enter a layout name and select the attributes, sort attribute, and sort order.

» Number and Name are required attributes and must be included in all layouts.

» You can modify your layout name and delete your layouts at any time.

» And you can always get back to the original Arena Layout.

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Search Results Quick Link Buttons

» There are many places in Arena that you’ll see buttons which when hovered over will give you a
quick view of additional information.

» Each of these quick views will have an option for you to “Go to . . .” the object and see a
particular view.

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“Checked” Object Buttons

Each line of the search results has a check box in the first column.

You can check one, many, or all of the lines and perform certain functions on them using the buttons at
the bottom of the window.

Items:

Requests and Suppliers:

Changes:

Supplier Items:

Files:

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Kept Items

» Items on the search results list can be kept for later use at the bottom of the page.

» Check the lines and click Keep.

» You can continue searching for other Items and the kept items will remain at the bottom of
the search results.

» Kept items can be:

o Bulk edited to modify Spec view attributes (modifies Work Rev)


o Saved to your Dashboard
o Added to a BOM, a Change, or a Request
o Assigned to a Category

» Remove any of the kept items at any time.

» The Kept Items table is removed after you logout of Arena.

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Worlds, Views, and Subviews

» From the search results page click the Number link to see all of an object’s information.

» After opening an object you’ll see the object’s Views and Subviews.

» The object will open to its first view; Specs view for Items, Summary view for Requests and
Changes, Profile view for Suppliers, etc.

» The Views and Subviews of an object will be different depending on the World selected.

» There are many views on an object which hold much information. We’ll cover all of these views
in each chapter of this training manual.

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The Arena Back Button

» The Arena Back button is at the end of the basic search bar.

» Hover on the Arena Back button (instead of the browser back button) to get quick access to the
following:

» The last object you looked at – in this example, the last Change.

» The last search results.

» Up to five of the most recently visited objects in each world. In this


example, the last Change, two Requests and the last three Items.

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Search Results Actions Menu
The Actions menu in the upper-right corner has the following
functions:

» Quickly Download the search results to Microsoft Excel.

» Open the search results in a separate browser window.

» Save the search to your dashboard.

» Email a link to the results to other Arena users.

» For search results for Items you can also:

o Export Kept Items to CSV, XLS, or PDX format

o Export Found Items to CSV, XLS, or PDX format

» Print the search results (and then save to CSV format).

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3-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 3: Searching

Exercise 1: Quick Search

1. Hover on the Quick Search drop-down and select


the Changes world.

2. Type “design” and hit return/enter on your


keyboard.

The Search Results comes back with the Changes that have “design” in any of the following
attributes: Change Number; Title; Description; Category; Creator; Creation Date; Change Updated Date;
Change Approval Deadline; Change Effective Date; Change Submitted Date; Custom Attributes.

3. Click in the Quick Search bar and press the Space key on your keyboard to get the two
operators.

4. Select “and” (your could have also typed “and” or &).

5. Type “gps” and hit return/enter on your keyboard. The Search Results comes back with the
Changes that have “design” and “gps” in their attributes.

6. Switch the “and” to an “or” and hit return/enter on your keyboard. Many more Changes that
have “design” or “gps” in their attributes.

7. Select Items from the Quick Search drop-down – notice the criteria “design or gps” remains.

8. Click in the criteria field, delete the text and type “power”, then hit return/enter on your
keyboard.

End of Exercise 1

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Exercise 2: Basic Searching

Basic Searching

Search for all Items by the Name attribute.

1. If the search bar is not visible, click the button.

2. You can hover on the Worlds drop-down and select Items or select Items from the first field in
the basic search bar.

3. In the search bar check to be sure the search fields look like this – make sure you’ve selected
“Item Name”.

4. Without entering a value, click the Go button (or return/enter on your keyboard).

This will find all Items in the workspace. It’s a good idea to search using the Name attribute instead of
the Number attribute because in Arena Name is required, and by default Number isn’t, and some items
may not have a number.

5. Look at how many Items were found.

6. Narrow the search as follows to find Item Names starting with power:

7. Look at how many Items were found.

8. Modify the search, adding an asterisk before device, to find Item Names containing power:

9. Again, look at how many Items were found.

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Search for all Items in an assembly.

10. Modify the search FOR Items in an Assy and click Go. You could have left the *device in the last
field or blanked it out.

11. Search for all Items categorized as an [Assemby]. There are brackets around [Assemby] because
it’s a heading that includes many different types of assemblies.

12. Modify the search, WHERE Supplier Name IS Kemet. These Items are sourced by the supplier
Kemet.

Searching with “Any”

1. Hover on the Worlds drop-down and click on Quality.

2. Find All Quality Process where any attribute contains “rma”.

Notice that the Quality processes returned don’t have “rma” in the Title --- why were they found?

3. Open one of the Quality processes and see if you can find “rma” somewhere (may be on the
Details view). Hint: You can do a Ctrl-F to find text on any Arena screen.

4. Use the Arena Back button to Go Back to the Last


Search Results.

5. Can you find Quality processes where the status is


Completed?

6. Can you find Quality processes where Process


Owner is Arena Trainer?

End of Exercise 2

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Exercise 3: Advanced Searching

1. Click the ADVANCED link at the right end of the basic search toolbar.

2. Search for All Items where Lifecycle Phase is equal to In Design or In Production.

» How many Items were found?

» Look at the Phase column. All items should be In Design or In Production.

3. Add a second line of criteria to the search using logic AND.

» Item Name Does Not Contain “capacitor” and run the search.

» How many Items were found?

4. Change the logic to OR and run the search.

» How many Items were found?

» Look at the Phase column. Now there are items which are not In Design or In Production.

Adding a Group

5. Click the New Group button and select NOT as the logic.

6. Enter the criteria:

Category Is Equal To [Document] (this is a heading for all document categories) and run the
search.

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» How many Items were found?

» This eliminated all items categorized as Documents from the first group of items.

7. Change the group logic from NOT to OR and run the search again.

» How many Items were found?

» This added all items categorized as Documents to the first group of items.

8. To start over, Clear the search criteria.

9. Click the Advanced button to go back to the basic search bar.

End of Exercise 3

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Exercise 4: Understanding the Search Results

1. Search for All Items.

2. Sort the search results by clicking twice on the Quality column heading. This brings all of the
Items with open quality processes to the top.

a. Hover on one of the Quality icons to see information about the process.

b. You can open a Quality process from here by clicking on thhe link, or click on the Quality
icon to open the item to its Quality view.

c. Use the Arena Back button to return to the Last Search Results.

3. Sort the search results by clicking twice on the Requests column heading. This sorts the search
results bringing all of the Items with open Requests to the top.

a. Hover on one of the Request icons to see information about the Request.

b. You can open a Request from here or click on the Request icon to open the item to its
Revisions view / Unresolved Requests subview.

c. Use the Arena Back button to return to the Last Search Results.

4. Sort the search results by clicking twice on the Changes column heading. This sorts the search
results bringing all of the Items with open Changes to the top.

a. Hover on one of the Change icons to see information about the change.

b. You can open a Change from here or click on the Change icon to open the item to its
Revisions view / Future Changes subview.

c. Use the Arena Back button to return to the Last Search Results.

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5. Look at the Modification (MOD) column to see what items are being modified.

a. You can open one of the views from here or click on the icon to go to the item’s
Revisions view / Modified Views subview.

b. Hovering on a clear triangle shows the Change number associated with the
modification updates. You can open the change from here or click on the icon to go to
the item’s Revisions view / Modified Views subview – change to the item’s Working
Revision to see the Change Numbers.

c. Use the Arena Back button to return to the Last Search Results.

6. Sort the search results by clicking twice on the BOM column heading. This sorts the search
results bringing all of the Items with BOMs to the top.

a. Hover on one of the BOM icons to see the first level BOM on that assembly item.

b. To see all BOM levels, click on the BOM icon to open the item to its Bill of Materials view
/ Indented subview.

c. Use the Arena Back button to return to the Last Search Results.

7. Sort the search results by clicking twice on the Files column heading. This sorts the search
results bringing all of the Items with files to the top.

a. Hover on one of the File icons to see information on each file.

b. You can open a file from here or click on the icon to go to the Item’s Files view.

c. Use the Arena Back button to return to the Last Search Results.

End of Exercise 4

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Exercise 5: Creating a Custom Layout

1. Select the Arena Layout button and Create New.

a. Enter a name for your new layout.

b. Choose the attributes you want to see in the search results and Add them to the Custom
Layout list on the right.

c. Select the Default Sort order.

d. Save.

The search results window will refresh showing your custom layout.

2. From the Actions menu select Print.

a. From here you can send the search results to a printer or save it as a csv file.

b. Return to Workspace.

3. Hover on the Arena Layout button again.

a. Hover on your layout name to edit it or delete it.

b. Select Arena Layout to go back to Arena’s default layout.

End of Exercise 5

Exercise 6: Saving a Search to Your Dashboard

1. Search for all Items in Category Procedure. Make sure to select for “All Items”.

2. Select Save to Dashboard from the Actions menu, enter a name and click Save.

3. Go to your Dashboard and run the saved search.

End of Exercise 6

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Extra Credit!

Try and create an advanced search to find the following Items (hint: you’ll have to use two groups).

o Finished Goods that are in the Production lifecycle phase

OR

o All Electrical parts that are supplied by Kemet

All the Finished Goods should show Phase is In Prod (in production)

Open one of the other items that is not a Finished Good and look at the Sourcing view – Kemet should
be listed.

End of Lab

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3-30 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 4
Bill of Materials
This lesson will cover the following topics:

» Bill of Materials (BOM)

» Creating a BOM

» Input BOM Attributes

» Edit BOM Settings

» Edit BOM Values

» BOM Substitute Components

» Removing and Replacing BOM Items

» Browse BOM

» BOM Subviews

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 4-1

Bill of Materials (BOM)

» A bill of materials (BOM) is a list of Items (components and subassemblies) that make up an
assembly.

» In Arena, any Item can be an assembly. You make an Item into an assembly by adding other
Items to its Bill of Materials view.

» When an Item is an assembly (it has a BOM) we call this a parent Item with child Items.

» Because Arena is a relational database, if you add another assembly to a BOM, you automatically
get its entire bill of materials.

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Creating a BOM
There are many ways to create a BOM in Arena:
» Duplicate an item with a BOM.

» After item creation you’ll see a green message bar at the top of the page showing “You may
want to…” add this item to a BOM or add Items to this Item’s BOM.

» Search for items, check the rows, then use the Add to BOM button at the bottom of the page.

» Search, check the rows, Keep the items, and then use the Add to BOM button at the bottom of
the page.

» Open an Item, go to its Bill of Materials view > Indented subview and select the add items
button. Search for items and add one or many to the BOM.

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Input BOM Attributes

» When adding Items to a BOM you’ll be able to enter values for BOM attributes.

• Line number – used to sort the Items on the BOM, if left blank the BOM will be sorted by
Item Number (may be entered manually or automatically)

• Quantity

• Reference Designators (may be checked against quantity)

• BOM Notes

• Any additional custom BOM attributes configured by your Account Admin


» Check box at the bottom of the window to add the Items to other assemblies.

BOM Workspace Settings

Your Account Administrator can configure the following workspace settings for Bills of Materials:

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Edit BOM Settings

On the Bill of Materials view of an Item you can edit these BOM settings:
» Line Numbering

• Automatically generate line numbers

• Allow manual editing of line numbers

» Reference Designator Checking

• Don’t check reference designators

• Check reference designators and generate a warning if there’s a mismatch with quantity or if
the same reference designator is used more than once.

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Edit BOM Values

» The Edit button opens the BOM lines for editing the following attributes:

• Line Numbers (if allowed under Edit BOM Settings)

• Quantity

• Reference Designators

NOTE: reference designators are case sensitive – c6 is not the same as C6

• BOM Notes

• Other custom BOM attributes added by your Account Admin

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BOM Substitute Components

» For any Item in a BOM you can define substitutes:

Other acceptable Revisions of the same Item

Other acceptable Items entirely

» Unreleased Items are not permitted as substitutes

» Viewed, managed, and ranked in the Indented BOM subview

» Can specify quantity and notes for substitutes

» Where Used shows where an Item is named as a substitute

NOTE: Your Account Administrator must turn on a setting to use this feature.

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Removing BOM Items
» When removing items from a BOM you have three options:

• Remove one item from the BOM

• Remove one or more items from the BOM

• Remove one or more items from multiple BOMs

» To remove just one item from the BOM use the Remove command at the end of the row.

» To remove multiple items from the BOM use the delete button and then check the rows you
want to remove.

» Choose to remove from just this assembly, or to remove from multiple assemblies.

» When removing items from multiple assemblies, a where used is done on the items and you
choose which assemblies to remove the items from.

» The Working Rev of each specified assembly will be modified.

4-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Replacing BOM Items
» Replacing an item on a BOM allows you to use the same line number for the new item.

» When replacing items on a BOM you have two options:

• Replace an item on the BOM with another item

• Replace an item on multiple BOMs

» Use the Replace command.

» Search for the replacement item.

» Select the replacement item.

» Choose whether to replace in this assembly or to replace in multiple assemblies.

» When replacing an item in multiple assemblies, a where used is done on the item and you
choose which assemblies to replace the item in.

» The Working Rev of each specified assembly will be modified.

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Browse BOM

» Opens a secondary window showing the Bill of Materials

» Handy for jumping around between BOM Items

» Great for looking at a particular view in multiple Items

» Go back to parent assembly with link at top and then close browser when done

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BOM Subviews
The Bill of Materials view has multiple subviews, each showing the BOM with different information.

» Indented – This is the default layout for a bill of materials and is sometimes called a nested
BOM.

• This is the BOM subview where you do your work. The other subviews are read-only.

• Collapse or expand subassemblies using the triangle to the left of the line item, or check
Expand All.

» Flat — All child Items are listed in a single-level display, regardless of whether or not they are
contained within subassemblies.

» Sourcing — Child Items are listed with Vendor and Manufacturer sourcing information for each.

» Costing – this BOM subview is used along with non-revision controlled custom attributes for
costs.

» Purchasing — Child Items are listed with costing and Supplier information for each.

» Sharing — Child Items are listed with Supplier sharing information for each.

» Custom — Child Items are listed with columns of information defined by an Account
Administrator. You can view any Custom BOM defined for the workspace by selecting it from the
drop-down menu.

» Redline — Child Items are listed with text formatting to show changes that have occurred in this
bill of materials from a chosen revision to the current revision.

» Compare — Child Items in this assembly are compared to the child Items in other assemblies of
your choosing. Text formatting shows differences in specified fields.

» Potential – only available from an item’s Working Revision. This shows the working revision of all
child items.

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Custom BOM Views

» Your Account Admin can create custom BOM views.

» In the Bill of Materials view > Custom subview you can select the different custom views.

» One custom view can be set as a default for each Item category.

» Custom BOM views can be used as a simple form of reporting – print the page or export to
Microsoft Excel.

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BOM Redline

» See differences between two revisions of the same BOM.

» Shows differences (in red) between current revision and selected revision.

» This example shows the redlines, or differences, between the Working Revision BOM and the
superseded revision C of the BOM.

» There was 1 addition and 2 edited components in the Working Revision since revision C was
released.

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BOM Compare

» Compare—BOMs from 2 or more different Items

» Configurable by each user

» Compare quantities, reference designators, substitutes all at once

» Compared Items stay in this view until you remove them

» Compares selected revision to Effective Revisions of other Items

4-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Potential BOM
» The Potential BOM subview shows the working revisions of all child items.

» Use this subview to see what’s being modified on each child item. You can use this information
to decide whether child items need to be released along with the parent item.

Compare this effective “rev D” with the Working Revision shown below:

Potential BOM view – shows a changed quantity, modified note, and an added item.

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4-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 4: Bill of Materials

Exercise 1: Creating a Bill of Materials

In this exercise you’ll create a Bill of Materials on a Finished Good part.

Searching for Items

Find Items to Add to Your Finished Good BOM

1. Search for All Items where Item Name starts with Tape, check the box on item 480-00001,
select Keep at the bottom of the window.

2. Search for All Items where Item Number starts with 820, check the box on item 820-00003,
select Keep at the bottom of the window.

3. Search for All Items where Description starts with 5, check the box on item 465-00001, select
Keep at the bottom of the window.

4. Search for All Items where Category equals Product Literature. Select any one and Keep.

Add Kept Items to Your Finished Good BOM

5. At the bottom of the search results window, select all kept items and click Add to BOM.

NOTE: If you do not see the check boxes on the left of each Item, you need to refresh your
search results window. Run any Items search from the basic search bar.

Wizard Step 1 Create or Find Items.

6. Click Create to create a new assembly.

a. Category: Finished Good

b. Item Number: <use default number for this category>

c. Item Name: New Product for <your initials>

d. Click the Create button at the bottom of the window.

Wizard Step 2 Specify Items (this step is skipped because you created a new assembly)

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Wizard Step 3: Enter Qty and Ref Des

7. Change the quantity of the Tape, Hook and Loop to 6.

8. Click Add to BOM.

Your BOM should look something like this:

Notice the line #s are all zeros, this means the BOM is sorted numerically by the item number.
You’ll change these next.

Reorder the BOM

The BOM row numbers are set to zero so Item Number is being used to numerically sort. You’ll now
reorder the BOM items.

9. Click and edit the row numbers to reorder the BOM as follows. (you may order by ones, or
fives, or tens – it’s up to you)

770-xxxxx-XXX Manual
820-00003 Documentation Package
465-00001 Packaging
480-00001 Tape, Hook and Loop

10. Save.

4-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Replace a BOM Item

Replace the Manual with a different one but use the same line number.

11. On the line for item 770 Manual select Replace from the CMDS menu.

12. Search for other items with manual in the Item Name.

13. Select one of the 770 manual items and click Replace in this Assembly.

The old manual is replaced with the new one on the same line.

Add an Item to the BOM

14. From your BOM window click .

a. Find item 472-00002. Depending on how you searched you may have to select this item
from a list and then click Specify Items.

b. Change quantity to 4.

c. Add to BOM.

Your BOM should now look something like this:

15. Click Expand All to see the full indented BOM and all levels.

End of Lab

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 4-19

4-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 5
Files Part 1
This lesson will cover the following topics:

» Basic File Capabilities

» Files View

» Adding Files

» Upload File

» File Editions

» File Commands on an Item

» Updating a File on an Item

» File Commands on other Objects

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 5-1

Basic File Capabilities

» All objects in Arena can have files associated to them.

» Files of any type can be associated.

» Hover on a File preview icon throughout the system to see associated files.

• Preview panel shows files associated directly to the object.

• On Items you’ll also see files associated via supplier items.

• File count provided in the preview panel and on Specs/Summary view.

• Go to Files view from the icon or panel.

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Files View
Items, Requests, Changes, Suppliers, and Supplier Items

A Files view is available on Items, Requests, Changes, Suppliers, Supplier Items, and Training Plans.

» Here you’ll see the files associated directly to the object.

» On Items you’ll also see files linked from sourced supplier items.

» Items can have multiple associated files but only one can be designated as the Primary File
(green checkmark).

• The primary file gets linked to the Item’s Specs view and can also be used as a training file in
the Arena Training Management module.

» Download Stored files to a Zip archive file.

» Remove Files.

» Add (new) Files and Add Existing Files.

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Files View > Add Button
Options from the File view Add button:

» Add (new) files

» Add existing files that are already in the Arena workspace (Files
world)

» Add files from Arena FileDrop

» Add a web link or FTP link

» Create a placeholder (a File object) but don’t add the actual file

NOTE: files can only be added to an Item on its Working Revision. Files on Items are under
revision control and are locked from editing after the Item has been made effective.

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Add Files

» Drag and drop files or Choose Files to add.

» Category – select a file category.

» Title (required) automatically gets copied from the file name but can be modified.

» Edition – (required) always starts at 1 but can be modified.

» File Number – auto generated number for the File object.

» File Format – automatically entered from the file selected but can be modified.

» Author – automatically enters the user logged in but can be modified.

» Supplier Visibility – check this to keep this file private from suppliers.

» File Description is optional.

When adding files to Items:

» Association – (required) choose to always associate the working revision of the Item with the
latest edition of the file or associate the working revision of the Item with this edition of the file
even when new editions are created.

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File Editions

Files have their own history and version counter called ‘Edition’.

» When uploading a file for the first time the Edition defaults to ‘1’.

» When you update a file, you can choose to overwrite the current edition or create a new edition.

» Each file edition gets saved and can be viewed independently from the File object.

» The Files view of an object, such as an Item, always shows the latest file edition.

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File Commands on an Item
Item Working Revision

File Commands that can be used from an Item’s Working Revision:

» Update – keeping the existing file, upload a new file, select a file
from FileDrop, create a web link, create an FTP link, create a Placeholder

» Make Primary File – adds a link to this file on the Item’s Specs view.

» Clear Primary File – removes the primary file designation.

» Edit – specify the edition to associate with the Item.

» Remove the file from the Item.

Download checked files as Zip

Remove checked files

Item Effective Revision

File Commands that can be used from an Item’s Effective Revision:

» Download checked files as Zip archive file.

» Get SmartLink – copy and paste a URL to share this link with others. You may also get this link as
a QR Code.

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Updating a File on an Item
1. Go to the Working Revision of the Item.

2. Go to the Files view of the Item.

3. Get the file by selecting the Title.

4. Make your changes to the file and save it on your computer.

5. Go to the Files view of the Item and select “Upload a File” from the Command drop-down.

6. Drop and drop or Choose File to upload.

7. Create New Edition or Update Latest Edition.

8. Enter an optional comment.

9. Make any changes needed to the Summary


Info.

10. Click the Update button.

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File Commands on other Objects
» File Commands are different on other object types because only files associated to Items are
under revision control.

» When adding Files associated with Requests, Changes, Suppliers,


and Supplier Items you have the following options:

» When adding new files select the storage method,

» Choose the file to upload, complete the following fields:

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 5-9

5-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 5: Files

Exercise 1: Create a Specification and Add a File

In this exercise you will create an Item (a specification) and associate a file to it.

1. Hover on the Items world and select Create.

2. Enter the following information for this new Item:

a. Category: Specification

b. Item Number: <use the default number for this category>

NOTE: The actual number will not get assigned until you finish the Item creation process.

c. Item Name: <your initials> Manufacturing Plan

d. Click Create Item.

3. Hover over the drop-down on the Files view and select Add New Files.

a. Click the Choose Files button.

b. Go to your desktop Student Files and select the file MFG_Plan_Example.docx. If you’re
not using an Arena Training laptop, select any file on your computer to use as an
example.

4. Enter the following information for the file upload:


a. Category: <your choice>
b. Title: <your initials> Manufacturing Plan
c. Edition: 1
d. File Format: docx
e. Author: <you>
f. Supplier Visibility: <check> Keep this File Private from Suppliers
g. File Description: Manufacturing Plan for Training Class

h. Association: Latest

i. Click Add.

You are placed on the Item’s Files view where you can see the file that you just added.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 5-11

Here you’ll also see the following:

» The file has been selected as Primary (green checkmark).

» The Title is a link for opening or saving the file.

5. Go to the Specs view to see that the file is shown as the Primary File. This link can also be used
to open or save the file.

NOTE: the red circle icon next to the File Number shows that this file is private and not shared
with suppliers.

Exercise 2: Update Edition 1 of the File

1. Go to the Item’s Files view, get the file from the Arena vault by clicking on the Title.

a. The file should open in Microsoft Word.

b. Make some changes to the file – your choice – and save the file to your Desktop.

c. Close Microsoft Word.

2. On the Files view select Upload a File from the CMDS menu.

3. Click the Choose File button and get the file you just saved to your Desktop.

a. Activity: Create New Edition

b. Comment: Creating new edition of the file.

c. Edition: 2

d. Click the Update button.

4. On the Item’s File view, you can see that the Edition of the file is now “Latest (2)”.

5-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Checking Your Work

5. From the Item’s File view, get the file from the Arena vault by clicking on the Title.

a. The file should open in Microsoft Word.

This file, Edition 2, should be the one with your updates.

b. Close Microsoft Word.

Exercise 3: Add a second File and Designate as Primary

1. On the Files view of your specification, select Add Files from the menu.

a. Click the Choose Files button and go to your desktop and select another file to upload.

2. Enter the following information for the file upload:


a. Category: <your choice>
b. Click the Add button.

3. Make this second file primary by selecting Make Primary File from the command menu on this
line.

4. From the Specs view, click on the Primary File title. The file will open.

5. Close the file.

End of Lab

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 5-13

5-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 6
Files Part 2
This lesson will cover the following topics:

» Files World

» File Editions

» File Editing

» File Corrections

» File Associations

» File Markups

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 6-1

Files World

» Files World contains File records.

» Files are their own intelligent objects in Arena.

» Files are usually managed from Items and other records.

» Files that need to be under revision control have to be associated to an Item.

» Files that don’t need to be revision controlled can be added to File records with no Item
association.

» Every time you add a file to an object a File record is automatically created in the Files World.

» Unlike other records which can have multiple files associated, a File record holds only one file.

» File records can be managed directly through its own views.

» File records can be searched, browsed, bookmarked, etc.

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File Editions

» Files have their own history and version counter called ‘Editions’.

» A File record’s Editions view shows all of the saved versions of file.

» Each File edition is saved and can be viewed.

View Edition to open or save the selected edition.

Create Edition keeping the old file or upload a new one.

Update the latest edition, overwriting its information, keeping the old file, or uploading a new
one.

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File Editing

The File object can be edited using three different techniques.

» Update replaces the latest edition of the file. The latest edition of a file can only be updated if
it’s not associated with a locked revision of an Item.

» Create Edition keeps the old file edition and creates a new one.

» Check Out locks the file from other edits until it’s checked in or the check-out is cancelled.

» Check Out locks the File from updates by others.

» Check In the File to release the lock.

» Cancel Check-out as an “undo”.

NOTE: Other users with the appropriate privileges may cancel your checkout if they urgently
need to update this edition; in this situation you will be notified that your checkout has been
canceled

» The status shows who has the file checked out.

» Recent Activity shows all activity on the file including check out, check in, and cancel checkout.

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File Corrections

» Correct a superseded edition.

• Overwriting its information,

• Keeping the old file or uploading a new one.

» Can only be done by Account Admin and requires entering a password.

» May be able to remove the original content as part of this correction. Warning: the original
content and any previous corrections to this edition will no longer be accessible.

» Corrected Edition number gets a cross symbol and shows “Corrected” in red.

» The Editions view > Corrections subview logs the original and corrected content.

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File Associations
The Associations view of a File record shows links to other Arena objects (if any).

» The File record can be directly associated to other objects, shown in the first table.

» Use Remove on the CMDS menu to delete a direct association.

» Files can also be associated indirectly to sourced Supplier Items, shown in the second table.

» Indirectly associated files cannot be manipulated from the File object but only from the Supplier
Item.

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File Markups

A Markup is a file that comments on/redlines/annotates a File object.

» A Markup is created from the File object’s Markups view using the Add button.

» Markups can be ‘reserved’ for updates until you cancel the reservation.

» Markups can be updated keeping the existing File or uploading a new one.

» You can add and remove a Markup from an existing Change or Request.

» The Change or Request Files view has a link to the Markup as well as a link to the original file.

» Participants and Approvers can review the Markup while collaborating on and approving the
Change or Request.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 6-7

6-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 6: File Records and Editions

Exercise 1: Create a File Object from the Files World

You’ll create an Arena File object and associate a file to it. You’ll then checkout Edition 1, make edits,
and check in making Edition 2. Finally, you’ll associate the File object with an Item.

1. Hover on the Files World and select Create.

2. Keep Storage Method at Upload Files and click the Choose Files button.

3. Go to your desktop Student Files and select the file MRD_Example.docx (or use any file on your
computer).

4. Enter the following information for the file upload:

a. Category: Requirements Document

b. Title: Marketing Requirement

c. Edition: 1

d. File Format: docx

e. Author: <your student name>

f. Supplier Visibility: <check> Keep this File Private from Suppliers

g. File Description: MRD for Training Class

h. Click Create.

5. You’re placed on the Summary view of the File record FILE-XXXXXX.

You’re looking at Edition 1 (latest) of the File record. The Title is a link to download the file.

6. Go to the Editions view > History subview to see the details on Edition 1 of the file.

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Check Out the File, Check In and Create Edition 2

You’ll now check out the file, make updates; and then check it in making Edition 2.

7. Click the Check Out button.

8. Enter comment Updating MRD for Training Class, check Download Edition now, and click
Check Out Edition.

Depending on your web browser you may be asked to either open the file or save it. If you can
open it do so now. If you can’t open it then save it to your desktop and open it from there.

9. Update the file with your name and today’s date.

10. Go to File > Save As and save the file to your desktop as MRD For Training Class and then
close the document.

11. Back in Arena, go to the Recent Activity view of the File object to see that the file edition is
checked out, comments, User, and Date.

You can also see the check out information on the header of the File next to the Edition.

12. Click Check In and complete the following:

a. Comment: Creating Edition 2 of the document

b. Activity: Create New Edition

c. Choose File: Go to your desktop and select the file ‘MRD For Training Class’

d. Edition: 2

e. Click Check In File.

13. Go to the File’s Editions view to see both editions.

14. Click on each of the download icons to view each file.

Edition 1 will be the old file; Edition 2 will be the new file.

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Associate the File Object with an Item

Now you have the choice of leaving this File object as is or associating it with another object. This MRD
Requirement needs to be under revision control so you’ll associate the File object with an Item.

15. From the Action menu select Create Associations.

16. Complete the following:

a. Object Type: Item

b. File Edition: <your choice>

c. Set As Primary: <your choice>

d. Click Specify Object Type.

17. Search for all items with your initials in the Name.

a. Select any of the Items.

b. Click Add to List.

c. Click Select Objects when you’re ready to proceed.

18. You’re returned to the File object’s Associations view where you can see the association to the
item.

The Associations view has a subview for all of the relationship types Items, Requests, Changes,
etc.

19. To see the bi-directional association, click on the Item Number to open the item.

20. Go to the item’s Files view to see the association back to the File record.

21. Click on the File Number to go back to the File object.

22. Go to the File object’s Recent Activity view to see all of the activity for each file edition.

End of Lab

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 6-11

6-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 7
Sourcing
This lesson will cover the following topics:

» Suppliers World
» Supplier Views

» Supplier Items World

» Creating Supplier Items


» Sourcing an Item

» Direct and Indirect Sources


» Approved and Potential Relationships
» Supplier Access to Your Workspace

» Sharing Items with Suppliers


» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-1

Suppliers World

» Create Supplier records in the Suppliers


World.

» Search for Suppliers using default searches,


basic search using core and custom
attributes, or use an advanced search.

» The Supplier Profile view shows:

• Company Name

• Account Number

• Website

• Primary Contact

• And more . . .

7-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Supplier > Contacts View

» The Supplier Contacts view shows the people to contact at the company.

» Contact Name, phone numbers, addresses, email etc.

» Make Primary Contact – displays on Profile view of Supplier record.

» Give Access to the workspace to the Contact using the command on the right.

» When a Supplier Contact is invited to access your Arena workspace the invitation shows pending
until they accept and create their user profile.

• Invitations expire after 90 days if not accepted. You can re-invite them using the link
here.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-3

Supplier > Supplier Items View

» The Supplier’s Supplier Items view lists all of the supplier items that are associated with the
Supplier.

» Search within the supplier items using the filter; Item Number or Item Name.

» New Supplier Items can be created from here.

» Click on an Item Number to open the Supplier Item object.

7-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Supplier > YourWorkspaceName Items

» From the Supplier you can see all of your Items that have been sourced to them.

» Go to the “<your workspace name> Items” view on the Supplier object.

» Here you see what Items have, and have not, been shared with the Supplier.

» Check the lines and use the buttons at the bottom of the window to:

• Share the Effective and Working revisions of an Item.

• Unshare the Effective and Working revisions of an Item.

• Subscribe the Supplier to an Item for notifications (only Items shared with a Supplier can
be set to subscribe).

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-5

Other Supplier Record Views
Sourcing view shows whether the Supplier is a Vendor or a Manufacturer when related to your Items.

Files view – associate files, web links, FTP links to the Supplier.

Quality view shows relationships between this Supplier and any Quality processes (relationship must be
initiated from a Quality process step).

7-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Supplier Items World

» Supplier Items are located in the Supplier Items World.

» You can search for Supplier Items using the default Arena searches for by using core and custom
attributes.

» The Supplier Items search results window gives you a link to the Supplier Item and also to the
Supplier.

» Supplier Items can be numbered differently from your Items or they can use the same number
as your Items.

» If Suppliers can access your Arena workspace, they can modify their company’s Supplier Items,
not you Items.

» Suppliers can enter quotes and add files on their own supplier items.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-7

Creating Supplier Items
Creating a Supplier Item is a three-step process.
» Step 1: Find Supplier – search for a Supplier by name.

» Step 2: Select Supplier – select the Supplier to link the Supplier Item to.

» Step 3: Specify Item – enter a Supplier Item Number, Name, Type, Description, Unit of Measure,
Procurement Type, and any other custom attribute data.

» Duplicate a Supplier Item to quickly create additional items for a


Supplier.

» Supplier Items can also be created from an Item while creating a


source relationship.

7-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Sourcing an Item
On an Item’s Sourcing view is where you see the Suppliers who sell and make the Item.

» Each revision of the Item may have different sourcing information.

» Item Sourcing data is under revision control and therefore requires modifying on the Item’s
working revision and releasing the modifications using a Change.

» The Sourcing view > Relationships subview has two tables:

Approved source relationships – showing vendors and manufacturers related to the Item. This
information is revision controlled and is locked on effective item revs.

Potential source relationships – showing vendors and manufacturers who could potentially
become approved. This information is not revision controlled and can be updated at any time.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-9

Direct and Indirect Sources
Use the Add button to create a relationship between a Supplier and an Item.
» When creating a relationship between an Item and a Supplier you specify whether it’s a Direct
Source or an Indirect Source.

Direct Source

» An example of a Direct Source is


purchasing a part directly from a
Vendor and not specifying who
the Manufacturer should be.

» Here you specify only the Vendor.

» This example shows directly


purchasing a part from the Vendor SMC.

» Procurement Type = Made-to-Specification (MTS)

Indirect Source

» An example of an Indirect
Source is purchasing a part
from a Vendor and also
specifying who the
Manufacturer should be.
» Here you specify both Vendor
and Manufacturer.
» This example shows indirectly getting a part from Manufacturer SMC by purchasing it from Vendor
Ababa Bolt.
» Procurement Type = Off-the-shelf (OTS)

7-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Approved and Potential Relationships

» When creating a source relationship you specify whether the relationship is Approved or
Potential.

NOTE: This is NOT an approved Vendor!

» Approved source relationships indicate that a Supplier has been reviewed and approved to
supply this specific part.

Potential source relationships are still under review; the specified Supplier is only a possible
Supplier for this part.

Approved source relationships are revision-controlled; potential source relationships are not.

» You can add a potential relationship to locked or unlocked Item revisions, and the relationship
will show in the Sourcing view of every subsequent revision of the Item.

» To change a Potential source to Approved, edit the potential source status on the Item’s
Working revision. You can then release the source as Approved during the next Change process.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-11

Additional Sourcing Fields

» Rank = if you have more than one source on an Item you may want to rank them by preference.

» Split % = To help minimize source risk, you can spread your purchases among two or more
approved suppliers by specifying split percentages for each supplier.

» Conversion = The conversion factor between the unit in which you buy the Vendor Item and
the unit in which you use the Vendor Item. This only comes into effect when also entering costs
into Arena.

Example: if you buy resistors by the roll, and each roll contains 1000 pieces, the conversion
factor is 1000 because you use 1000 resistors for each roll purchased.

» Notes = enter any notes that may be applicable to the source relationship.

7-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Item Vendor and Manufacturer Info

» Your Arena item number is shown at the top.

» Links from Vendor and Manufacturer names goes to Suppliers World.

» Links from Vendor Item Number and Manufacturer Item Number goes to Supplier Items World.

» Thumbs Up icon shows that Vendor status is approved, could also be Disapproved or Unrated.

» Checkmark in Proto or Prod column shows that the Vendor/Manufacturer should be used for
prototype or production Items. (set in Costing view of Item)

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-13

Granting Supplier Access to Your Workspace
» You can grant Suppliers access to your Arena Workspace from:

• The Contacts view of a Supplier object

• Workspace Settings Users view > Access subview (only Account Admins)

» Access Types:

Basic Supplier Access grants the contact access to Item revisions that are sourced to the
Supplier.

Advanced Supplier Access grants the contact access to Item revisions that are sourced to
the Supplier and the bills of materials of those Item revisions.

» The Supplier Contact receives an email invitation and will setup their account in your Workspace.

» In general, if an Item is sourced to more than one Supplier, those Suppliers will not see each
other in the Sourcing view.

» However, there are some rules and exceptions that affect Supplier visibility:

• If an assembly is sourced to an Advanced Supplier, the assembly Supplier can see


sourced Suppliers for Items in the 1st level BOM, because the assembly Supplier may
need sourcing information to purchase components.

• However, if the assembly Supplier is sourced on one of the 1st level BOM Items, the
assembly Supplier will not be able to see the other sources for that Item.

7-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Sharing Items with Suppliers
Sharing Items with contacts at Supplier companies grants them access only to the information you
specify, and at an access level you control.

» There is no way for a Supplier user to access information that has not been explicitly shared with
them.

» For an Item to be
visible to a Supplier
contact, three
conditions must be
met:

1. The Supplier
contact must be
granted access
to your
workspace.

2. A source
relationship must
exist between
the Item and the
Supplier.

This example Item 120-00001 is sourced to Digi-Key and Kemet.

3. The Item revision must be shared on the Item > Supplier Access view.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-15

Item Supplier Access
» To see which Suppliers can view this revision of the Item, go to the Supplier Access view.

» Top table shows Suppliers who can view this revision of this Item because it is sourced to them
(Foxconn is on this item’s Sourcing view).

» Bottom table shows Suppliers with Advanced Supplier access who can view this revision of this
Item because it’s in the BOM of another Item sourced to them (Zip-LinQ is on the BOM of item
308-0104 which is sourced to them).

» You can share and unshare the Working Revision and the Effective Revision from this BOM
subview.

7-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

What Does a Supplier See on the Sourcing View?
Item Sourcing View

» If you source an Item to more than one Supplier, those Suppliers will never see each other in the
Sourcing view, they’ll only see their own company.

» This applies to both Basic and Advanced Suppliers.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-17

What Does a Supplier See on a BOM?
Item Bill of Materials View > Sourcing Subview

» If an assembly is sourced to an Advanced Supplier, the assembly Supplier can see sourced
Suppliers for Items in the 1st level BOM, because the assembly Supplier may need sourcing
information to purchase components.

» However, if the assembly Supplier is sourced on one of the 1st level BOM Items, the assembly
Supplier will not be able to see the other sources for that Item.

» The only time a Supplier who is sourced to a parent AND a child will see other sources of the
child item is if they were added after previous revisions where they were not yet a source. This
visibility remains because their requirement to know who to purchase these components from
remains even though they are now also a source.

For example:

• Assembly A is sourced to Advanced Supplier X. Advanced Supplier X does NOT ever have
visibility to the other sources for Assembly A.

• Supplier X DOES, however, have visibility to all sources of the items in the 1st level BOM
of Assembly A, unless Advanced Supplier X is ALSO a source for those 1st level BOM
items (in which case they would only see themselves listed as a source).

» You can Share and Unshare the Working Revision and the Effective Revision of BOM Items from
an Item’s Bill of Materials view > Sharing subview. Suppliers do not have access to this Bill of
Material subview.

7-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 7: Sourcing & Supplier Sharing

Exercise 1: Viewing Sourcing Information

1. Search and open item 140-00001 Diode, Signal.

2. Go to the Sourcing view.

There are five approved source relationships and one potential relationship. All of these relationships
are Indirect sources because both Vendor and Manufacturer are called out.
3. Search and open item 110-00001 Power Supply, US.

4. Go to the Sourcing view.

There is one approved source relationship. This relationship is a Direct source because only the
Vendor is called out.
5. Go to the Supplier Access view.

This revision of this Item is NOT being shared with Suppliers.


6. Go to the Sourcing view and click on the Zip-LinQ supplier link.

The Supplier opens to the Profile view (notice you are now in the Suppliers World).
7. Go to each of the other views to see contacts, the supplier items, sourcing information to
your internal Items.

8. From the Supplier Items view, click on the supplier item number ZIP-PWR-AC.

9. The Supplier Item opens to the Specs view (notice you are now in the Supplier Items World).

10. Go to the Sourcing view.

11. Filter this table to see All Revisions of the item.

12. Notice that item 110-00001 is listed three times; one is the Working revision, one is the
Superseded revision, and one is the Effective revision – all sourced by Zip-LinQ and related
with this Supplier Item.

13. Go to the Files view and click on the Title to view the datasheet for this supplier item.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-19

14. Close the datasheet window and go back to the Arena browser window.

15. Searching for Sourced Items

16. Click on the Items World.

17. Search for Off-the-Shelf items using a default search and Item Number (just click Go).

18. Open item 110-00003.

On the Specs view, notice the attribute Procurement Type is set to Off-the-Shelf (OTS).
19. Go to the Sourcing view to see that only the Vendor is called out – this is a Direct source for
off-the-shelf items.

20. Click on the Suppliers World.

21. Search for Approved Sourced Vendors using a default search and Supplier Name (just click
Go).

Notice that some of the Supplier Names don’t have the “thumbs up” icon which signifies that they
are not an approved supplier.
You searched for “Approved Sourced Vendors” which means that the relationship between the
Vendor and your internal Item is approved – NOT that the Supplier is approved!
22. Click on the Supplier Items World.

23. Search for Unsourced Supplier Items using a default search and Supplier Name (just click
Go).

These Supplier Items have no relationship to internal Items.


24. Open one of the supplier items and look at the Sourcing view which should be blank.

25. Use the Back button > Last search results to go back to the list of supplier items.

7-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

26. Open a few more supplier items and look at the Sourcing view.

Exercise 2: Create a Supplier and Supplier Contact

1. Hover on the Worlds drop-down, hover on Suppliers and select Create.

2. Complete the following:

a. Supplier Name: <your initials> Global Navigation Company

b. Approval Status: Approved

c. For today you can leave all of the other attributes blank, click Create New Supplier.

3. Notice the green message across the top of the window: “This Supplier has been created. You
may want to . . .”

Create the Supplier Contact


4. Select Add a Contact from the green message or hover on the Contacts view and select
Add a Contact.

5. Complete the following:

a. First Name: Sam

b. Last Name: Supplier

c. Email Address: [email protected]

d. Phone Numbers / Direct: 408-123-4567

e. Click Save.

The new Supplier opens to the Contacts view.


6. Make Sam Supplier the Primary Contact by selecting the radio button and clicking Make
Primary Contact.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-21

Create Supplier Items
7. From this Supplier go to the Supplier Items view.

8. Click the Add button.

9. Complete the following:

a. Supplier Item Number: 100-001

b. Supplier Item Name: Standard GPS Model 100

c. Procurement Type: Made-to-Specification (MTS)

d. Click Create New Supplier Item.

10. To make another supplier item starting from this one, go to the Actions menu and select
Duplicate.

Wizard Step 1: Select Views

11. Since there is no Costing, Files, or Compliance information on the supplier item leave these
unchecked and click Specify Views.

Wizard Step 2: Edit Item Specifications

12. Complete the following:

a. Supplier Item Number: 200-001

b. Supplier Item Name: Deluxe GPS Model 200

c. Procurement Type: Made-to-Specification (MTS)

d. Click Finish Duplication.

13. Checking Your Work

14. Go to the supplier you created <your initials> Global Navigation Company (there are many
ways to do this!)

15. Go to the Supplier Items view.

You should see the two supplier items you created, 100-001 and 200-001.

7-22 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Exercise 3: Creating Sourcing Relationships

Approved Source: Directly Source a Finished Good Item

Use an approved direct source relationship for a part purchased directly from a vendor that makes the
part, or for parts you make yourself.

1. Search Items for Highest Accessible Assemblies in Category Finished Good.

2. Open one of the Unreleased items and go to the Sourcing view.

3. Click the Add button.

4. Go to the Direct Source tab and click Specify Vendor Item.

Wizard Step 1: Find Supplier

5. Find the supplier you just created (<your initials> Global Navigation Company).

NOTE: There should be only one supplier that starts with your initials – in this case the
wizard step 2 is skipped. If you searched for suppliers some other way than with your initials
you may have a list of suppliers to choose from. In this case, select the supplier you created.
6. Select the radio button on your supplier.

7. Click Select Supplier.

Wizard Step 3: Specify Supplier Item

8. There are three options on this step. Read the explanation under each option and then click
option two Select Existing Supplier Item.

9. Now you’ll see the two supplier items you created. Select 100-001 and click Select Supplier
Item.

You’re back to the Sourcing > Direct Source tab.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-23

10. In the Notes field enter “Buying this product directly from this Vendor”

11. Click Save Relationship.

The Sourcing view > Relationships subview shows your supplier under the Approved Source
Relationships table.

Potential Source: Indirectly Source Your Power Adapter Item

Use a potential indirect source relationship for a part purchased from a vendor that buys it from a
manufacturer.

12. Go to the Bill of Materials view Sourcing subview.

Here you see that some of the items on the BOM have already been sourced. Can you tell
whether these sources are direct or indirect?
13. Open one of the BOM items and go to the working revision.

14. Go to the Sourcing view and click the Add button.

15. On the Indirect Source tab, click Specify Vendor Item.

Wizard Step 1: Find Supplier

16. Find the supplier FOXCONN select it and click Select Supplier.

Wizard Step 3: Specify Supplier Item

17. Under the second header “Create a new FOXCONN Item . . .” complete the following:

a. Supplier Item Number: <your initials>-12VtoUSB

b. Supplier Item Name: click Copy from Item

c. Leave all of the other attributes as is and click Create New Supplier Item.

18. On the Indirect Source tab, click Specify Manufacturer Item.

7-24 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Wizard Step 1: Find Supplier

19. Find the supplier ZIP-LinQ, select it and click Select Supplier.

Wizard Step 3: Specify Supplier Item

20. Click Select Existing Supplier Item.

21. Select 12VUSB-PA and click Select Supplier Item.

22. Here on the Create a New Source Relationship page set the relationship Status to Potential.

23. In the Notes field enter “May use this source in the next release.”

24. Click Save Relationship.

The Sourcing view > Relationships subview shows the Vendor (FOXCONN) and Manufacturer
(Zip-LinQ) under the Potential Source Relationships table.

Share with a Supplier


25. Look at the information next to this item’s Revision field – you’ll see here whether this
working revision is Shared or Unshared with suppliers.

26. Go to the Supplier Access view.

27. If this item revision is not shared click the Share with Suppliers button.

Only Fiona Foley from FOXCONN can view this Item because the contact from Zip-LinQ has
not been granted access to your workspace.
28. Click on the FOXCONN link to open the Supplier object.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 7-25

29. Go to the Training Items view.

30. Look for the item you were working on, it should show that the Working Revision is shared.

31. (If you don’t remember the item you were working on, use the Arena Back button to go back
to the last item and look at the Sourcing again.)

End of Lab

7-26 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 8
Requests
This lesson will cover the following topics:

» Requests

» Uses of Requests

» Locating Requests

» The Requests World

» Creating a Request

» Request Process

» Submitting a Request

» Participants View

» Evaluation View

» Other Request Views

» Entering a Recommendation

» Request Disposition

» Request Actions Menu


» Lab Exercise

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-1

Why Use Requests?
» Use a Request to document/control requests for product change or other development action.

• Engineering Change Request (ECR), Corrective Action Request, etc.

• Also miscellaneous reports and notifications.

» Great way to involve suppliers and remote users.

» Requests don’t make changes to items, you must use a Change object to update an item’s
lifecycle or create a new item revision.

» If a Request leads to a product change, then Promote the Request and build a Change from it.

» If no product change is required then Close or Defer the Request until later.

8-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Locating Requests
» Reviewers are notified on their Dashboard > Actions with links to Requests.

Filter by “All Requests I can evaluate”.

» You can evaluate a Request directly from the Dashboard.

» You can also open a Request from a related object such as an Item’s Revisions view.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-3

The Requests World
» Quick Search for Requests or use the Basic Search to search using attributes such as Request
Number, Title, or Category.

» The search results shows ‘Your Role’ and ‘Your Recommendation’ on each Request.

» You can also see if Suppliers have access to the Request.

8-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Creating a Request

» When in the Requests world, use the Create button at the top of the window.

» Default required fields:


• Request Number
• Title

• Request Code—Cost, Manufacturability, Performance, or your custom codes


• Evaluator Group – who will be evaluating the Request
• Possibly custom attributes

• Creator Participation – include me as a participant if not already an Evaluator Group


member.
» Specify Items to be affected - enter optional notes for each affected item.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-5

Request Process
Three Stages: Pre-evaluation, Evaluation, and Resolved

Request Lifecycles

» Request created/unsubmitted

» Submitted – People are notified of need to evaluate the Request

• Evaluators raise issues; add recommendations, edit, etc.

» Only ‘Request Administrator’ can resolve the Request.

• The Request Admin can Defer, Close, or Promote the Request.

» When a Request gets promoted a Change can be built from the Request.

8-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Submitting a Request

» Submit the Request to the Request Administrator that’s in the assigned Evaluator Group.

» Enter your password and an optional comment to move the Request to the Submitted phase of
the Request lifecycle.

» Notifications will be sent to users alerting them of this phase change.

» To see the users that will receive notifications, visit the Participants view.

» You can withdraw the Request at any time up until the Request Administrator dispositions it.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-7

Participants View

The Participants view shows the members of the selected Evaluator Group and any additional
participants.
» Each Evaluator Group must contain at least one Request Administrator designated by the small
icon next to their name.

» Select Evaluator Group to change the participants (only one group can be selected).

» Add additional Participants to the Request and select the notifications they will receive.

» Request Evaluation when adding additional participants or to send a reminder.

» This view can be modified up until the Request Administrator dispositions the Request.

8-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Evaluation View

» There are many places where you can see the recommendations made on the Request, on the
Dashboard, on the Participants view, and on the Evaluation view.

» You add and edit your recommendation either from your Dashboard or from the Evaluation
view.

» From this view you can also raise issues, respond to issues and change Supplier visibility.

» This view can be modified up until the Request Administrator dispositions the Request.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-9

Other Request Views

» Summary – detailed description of request

» Items – Items affected by the Request, and top-level assemblies that contain affected Items

» Files – add new and existing files, add existing markups

» Status – Lifecycle and History

» Changes – linked to this Request

» Links to Project objects

» Links to Quality objects

» Recent Activity – activity and notified participants

8-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Entering a Recommendation

» Add your recommendation for the Request from the Evaluation view or Dashboard.

» When entering your recommendation, you’re recording your opinion, not an approval.

» Possible responses:
• Promote
• Defer
• Comment Only
• Close

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-11

Request Disposition
» Only Request Administrators can disposition a
Request.

» Defer

• Suspended until deferral date, then resubmits itself.


• Can defer indefinitely, manually resubmit, etc.

» Promote
• Moving forward with some follow-on action typically.
• Can no longer be edited or go back in lifecycle.
• Change can be built from Request now.

» Close

• Resolved with no Change built from it.

» When promoting or closing a Request, the Request Admin selects a Resolution Code.

» When deferring a Request, the Request Admin selects a Deferral Code.

8-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Request Actions Menu

» Duplicate a Request choosing to copy Files, Items, and Participants to a new Request.
» Save Request to your dashboard for quick access.
» Email a link to the Request to other Arena users.
» Print the current page or save it as a csv file.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-13

8-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 8: Request

Exercise 1: Viewing Requests

1. Go to the Requests World, search for all Requests by clicking Go on the search bar.

2. Open ECR-000011.

a. The Summary view shows basic information about the Request.

b. Go to the Files view to see if there are attached files.

c. Go to the Items view to see if there are associated items.

d. Go to the Participants view to see everyone who is participating on this Request.

e. Go to the Evaluation view to see if anyone has made their recommendation, comments,
and/or raised issues.

f. Go to the Changes view to see if there’s been a Change created for this Request.

i. Select the Change number to open it.

ii. Go to the Change’s Request view to see the link back to the Request.

iii. Select the Request number to go back to ECR-000011.

g. Go to the Status view > Lifecycle subview to see that this Request has been Promoted.

h. Go to the Status view > History subview to see who and when this Request promoted.

Viewing Requests from Items

3. Go to the Items World.

4. Search for all Items by clicking Go on the search bar.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 8-15

5. Click twice on the Requests column heading to see which Items have associated
Requests.

6. Hover on one of the Requests column icons to see information on the Unresolved Request.

7. Click on one of the Requests column icons to open the Item to its Requests view > Unresolved
Requests subview.

From here you could open a Request.

Exercise 2: Creating a Request

1. From the Request World click the Create button.

Wizard Step 1: Enter Request Details


2. Complete the following:

a. Category: Manufacturing Change Request

b. Request Number: (# auto generated)

c. Title: Change Tolerances on Front Bezel

d. Problem: Tolerances are off on front bezel causing a problem for assembly.

e. Requested Action: Use material with .25% tolerance.

f. Request Code: Manufacturability

g. Evaluator Group: Request Review Board

h. Creator Participation: <check> Include me as a participant

i. Do not check “I’m ready for this Request to be evaluated . . . “ because you still need to
add items to this Request.

3. Select Enter Request Details.

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Wizard Step 2: Specify Items
4. Search for Item 432-00001 select it and click Specify Items.

Wizard Step 3: Enter Notes

5. Enter the note: “This is one of the Items causing the problem.”

6. Do not check “I’m ready for this Request to be evaluated . . .”

7. Select Enter Notes.

Write down your Request number here: MCR-_________________________________


8. Go to the Items view to see that Item 432-00001 is listed as an affected item.

On the Items view, notice the table showing the highest accessible assemblies that contain the
affected Item. This gives you an idea about what will be affected if this Request gets promoted.

Adding a Second Affected Item

9. On the Items view, click the Add button.

a. Search in Item Name for all bezels. (HINT: use a wildcard *bezel)

b. Select Item 432-00008 and click Select Items.

c. Enter a note “Also fix this one.”

d. Select Enter Notes.

10. Go to the Participants view to see who the Request Admin is and the other members of the
Request Review Board.

Notice that you have been added as an additional participant because you checked that option
when you created the Request.

Submit the Request to the Request Admin

Now submit your Request to the Request Admin. The Request will move to the Submitted phase of the
Request lifecycle.

11. Click Submit.

a. Enter your password and an optional comment.

b. Click Submit Request.

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12. Go to the Status view > Lifecycle subview to see that the Request is now in the Evaluation
Stage > Submitted lifecycle.

Notice that you can still make updates to every view of the Request and also withdraw the
Request.

Evaluating the Request

As a participant, you would now evaluate the Request.

13. Go to your Dashboard and see the Action requesting your evaluation on the Request.

Make sure to show “All Actions I can take” or “All requests I can evaluate”.

14. Select the down-arrow next to Evaluate and choose Recommend Promoting from the list.

a. Enter your password.

b. Enter comment: I agree with this request, proceed with change.

c. Click Add Recommendation.

Since you are the Request Admin you have the option of Withdrawing, Deferring, Promoting, or Closing
the Request (buttons on the Request upper-right). Normally you would wait until you get all of the
evaluations before making a decision on what to do. In this training exercise you’ll go ahead now and
promote the Request.

15. Before you promote the Request, first raise an Issue.

a. On the Issues table, use the add button.

b. Enter: I’m promoting this before getting everyone’s evaluation.

c. Enter your password.

d. Click Raise Issue.

16. Click Promote.

a. Resolution Code: Approved [Immediate]

b. Enter your password.

c. Comment: Approved to continue with the change.

d. Click Promote Request.

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17. Go to the Status view > Lifecycle subview to see that the Request is now in the Resolved Stage
> Promoted lifecycle.

Now you have the option to Build New Change or Close the request.

At this point you’d be ready to start a Change and make the necessary updates to the Finished Good
BOM and to the Power Adapter.

Exercise 3: Creating a Request from an Item

Now you’ll create a Request from an open Item.

1. Find and open Item 900-00001.

2. Select Add to Request from the Actions menu.

Wizard Step 1: Create or Select a Request

3. Select Create.

Wizard Step 2: Enter Request Details

4. Complete the following:

a. Category: Engineering Change Request

b. Request Number: (# auto generated)

c. Title: Modify GPS Model <your initials>

d. Problem: Power Adapter is not keeping unit charged.

e. Requested Action: Recommend replacing current power adapter with #110-00001.

f. Request Code: Performance

g. Evaluator Group: Request Review Board

h. Creator Participation: <check> Include me as a participant

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5. Select Enter Request Details.

Wizard Step 3: Enter Notes

6. Enter the note: “Need to remove old power adapter from this BOM and add #110-00001.”

7. Do not check “I’m ready for this Request to be evaluated . . .” because you still need to add
another item to this Request.

8. Select Enter Notes.

Your Request opens showing the Summary view. Now you’ll add the Power Adapter as an affected item.
There are many ways to accomplish this but to save time this exercise will show you one way.

Write down your Request number here: ECR-_________________________________


9. Go to the Items view to see that item 900-00001 is listed as an affected item.

a. Click the Add button and add power adapter 110-00003 (currently on the BOM) and
110-00001 (the replacement) to this Request.

b. Add a Note on Item 110-00001 “Add this new part to the BOM.”

c. Add a Note on Item 110-00003 “Remove this part from the BOM.”

d. Click Enter Notes.

On the Request, notice the table showing the highest accessible assemblies that contain the
three affected Items. This gives you an idea about what will be affected if this Request gets
promoted.

10. Open any of the affected Items, go to the Revisions view > Unresolved Requests subview to
see the related Requests.

11. Go back to your Request. Many ways to get there!

From here you would submit the request, it would get evaluated, and the Request Admin would
Withdraw, Defer, Promote, or Close it.

End of Lab

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Lesson 9
Viewing Changes
This lesson will cover the following topics:

» Change Activity

» Change Lifecycle Overview

» Changes Search Results

» Change Header

» Redline Viewer

» Change Administrators

» Change Decision Proxies and Out of Office

» Temporary Changes

» Implementation & Completing the Change

» Change History
» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 9-1

Change Activity
» Modifications to Arena Items (parts and documents) are done on the item’s Working revision.

» When an item is on a Change, its modified views are locked for editing after the Change is
submitted.

» A submitted Change can be withdrawn so that the affected items can be modified again.

» Item modifications, new revision, and new lifecycle phase become effective automatically after
the Change is approved.

» Implementation of change (purchasing, inventory, mfg., etc.) and actions outside Arena’s control
may occur after Change is made effective.

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Change Lifecycle Overview

Open – the Change has been created, it can be submitted, deleted, or canceled.
Submitted for Routing – the Change has been submitted to a Change Admin (optional, based on
system configuration).
» The Change cannot be modified once submitted.

» The Submitter and Change Admin can withdraw the Change.

» The Change Admin submits the Change for approval.

Submitted for Approval – the Change may bypass the Change Admin and go directly to the
approvers.
» The Change cannot be modified once submitted for approval.

» The Submitter and Change Admin may withdraw the Change.

» The approvers are notified to review and signoff.

Rejected – The Change is automatically sent to Rejected on first rejection.


» The Change Admin may re-open, delete, or cancel the Change.

Approved/Effective - when the last approval is collected the Change becomes Approved and
Effective automatically.

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The Changes World

» Quick Search for Changes using the “any” search.

» Basic Search for Changes using core and custom attributes.

Use Default searches:


o Changes that require routing

o Changes I can vote on

o Changes where I’m an approver

o Changes with notified Items

o Changes about to pass deadline

o Uncategorized Changes

o All In Process and Processed Changes

o Deviations about to expire

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Search Results for Changes
» The search results for Changes shows Change Number, Lifecycle Phase, Title, and Files.

» When a Change is in the Submitted for Approval there will be a status bar under the Change
number showing a section for each routing stage and progress of the approvals.

» The results also include information about approvals such as approval deadline and decisions.

§ Late Approval deadlines are red.

§ Enforced deadlines are in italics – the Change gets rejected if date passes without
approvals.

» The right side of the window shows Implementation Status and Implementation Files and Notes.

» Hover on the Files and Notes counter to get a


quick look at the information, then drill down
from there to open the Change to the
Implementation view.

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Change Header

» The Change header shows the Change Number in a large font and Title beneath it.

» There’s a status bar across the top of the Change that shows each status in the change lifecycle.

» You can also see the Change status under the Title – in this example ‘Summitted” – and the
approval deadline.

» You’ll also see the available buttons depending on your access privileges and the status of the
Change.

» The Actions menu consolidates the functions for the Change:

» What functions you see on the Actions menu is determined by your


security access.

§ All Users will see Browse, Save to Dashboard, Email a Link, and Print.

§ If you’re the Change Creator, you’ll see Lock and possibly Delete.

§ If you’re the Change Admin you’ll also see Cancel.

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Change Status Bar

The Status Bar gives you a quick way of seeing where the Change is in its lifecycle.
» The status bar always shows five statuses: Open, Submit, Approval, Effective, and Complete.

» Each bar will be colored green, blue, red, or grey depending on the Change’s movement
through the release process.

» Green when a status is complete.

» Blue when a status is open.

» Red when an approver rejects, or a temporary Change expires.

» Grey when a Change is canceled, with the status from which the Change was canceled is dark
grey.

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Change Summary View

» The Change Summary view shows information about the Change, including Approval Deadline,
Effectivity, and Expiration Date (if a temporary change).

» While the Change is ‘Open and Unlocked’ use the Edit button to modify the Summary view
attributes.

» There may be additional attributes at the bottom of the page that require completion. These
attributes may be used to automatically route the Change.

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Items View – Modifications

» The Items view > Modifications subview will list any of the Items that were included when the
Change was built .

» Check rows in the left-most column to activate the View Redlines button.

» See the New (Lifecycle) Phase for each Item.

» See the New Rev for each Item.

» Hover on the icon to read the information.

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Items Table – View Column Indicators

Here’s where you decide what Item modifications get released with this Change.
There’s a column for each Item view; Specs, BOM, Sourcing, Costing, and Files.
These View columns have multiple indicators showing what will be included (or excluded) in the
Change.
» An orange dot means there are modifications on the working revision view.

» A clear box means the view will be excluded from the Change.

» A blue checked box means the view will be included in the Change.

» A grey check indicates the view must be included; this is shown when making an Unreleased
item effective for the first time.

» A Lock icon means that a view cannot be added because the view on the Item is locked by
another Change, hover on the lock to see the change number and click to open the Change.

» A triangle in the corner of a cell indicates there is a note. Hover on the triangle to read the note.

» The Retrain column indicates that the item is included in a Training Plan and shows whether
users must be retrained on the new revision of the item.

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Items View – Inventory Disposition

This is the Items view in the Changes world, showing the Inventory Disposition subview.
» The table lists the Items included in the Change, with instructions for how to treat inventory of
those Items at each point in the build process.

» Material Effectivity Date can be completed for all or each of the Items.

» If automated integrations are used with this workspace, the Material Effectivity Date will be
included when external systems (such as MRP/ERP systems) are notified of the change.

» This effectivity date does not control the release of the Change in Arena, it’s merely information
that may get transferred to a downstream system.

» Each Inventory Status can be configured as required or optional, required statuses will display
with an orange asterisk.

» Required Inventory Statuses must be completed before submitting the Change or an error will
occur.

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Items View – BOM Redline

» Use the BOM Redline subview to see the modifications on an assembly included on the Change.

» Select an assembly or subassembly from the drop-down menu to view its redlines.

» Additions, removals, edited BOM lines, and edited components will be shown.

» In order to track and view all modifications to an assembly at all levels of its BOM (including
modifications to subassemblies and components several levels deep), all modified
subassemblies and intermediate subassemblies must be included in this Change.

» In addition, only modifications that are included in the Change are shown in these redlines;
other Changes may include modifications to components and subassemblies which are not
shown here.

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Redline Viewer

Another way to see all of the redlines (not just BOM redlines) for each affected Item is from the Redline
Viewer.
From the Change’s Items table, select one or more rows, and then click View Redlines.
The Redlines pop-up window opens with the selected items in a carousel across the top.

» Use the arrows to move


from one Item to another
in the carousel.

» The latest effective Rev of


each item is compared
with its Working Rev.

» Last modified date, time,


and user.

» Included Item views are shown with the same icons used in the Item edit table.

» Click on the arrow icon to see the notes.

» Select each of the Item’s view tabs to see redlines and read the notification explaining the
number of changes being made.

» Reviewers can see all redlines before deciding to Approve or Reject the Change.

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Items View – Affected Assemblies

This Items subview shows the assemblies that are affected by this Change.
» The first table lists the first-level assemblies that are affected (the direct parents of the Items in
this Change).

» The second table is for top-level assemblies that are affected.

» The third table is for other affected assemblies between the first and top-level assemblies.

» Assemblies already included in the Change are marked with a check.

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Viewing Working Rev Mods from Item

An Item on a Change may have modifications to its Working Revision. Another way to see these
modifications is from the Item’s Revisions view > Modified Views subview.
» Modified views are shown in bold text.

» Change numbers will be listed (if any).

» A shortcut to this subview is the “Modified” link in red next to the Working Revision field on an
Item’s header.

» Another shortcut to this subview is the Working Mods triangle on the Item Search Results
window.

» Orange triangle means Working Rev has been modified but the Item is not on a Change.

» Clear triangle means Working Rev has been modified and the Item is on a Change which will
release the modified views.

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Approvals Routings
Routings Subview

On the Change Approvals view > Routings subview you can see the routing(s) selected when the
Change was created.
» A routing consists of a sequence of one to five stages. Reviewers are notified when each stage
opens.

» The Approval Roles are sets of people who comment/approve/reject the Change.

» Routings can be simple or complex, for example:

Stage 1—1 or more of those in approval role A must approve. When one approval has been
collected then Stage 1 closes and Stage 2 opens.

Stage 2—Those in approval role B must unanimously approve. When all approvals have been
collected then Stage 2 closes.

Stage 2—Those in approval role C can optionally approve. Since these approvals are optional,
they are not required.

» Before the Change is submitted, the Creator and any Change Admin can add and remove
routings (depending on your configuration).

» After submission, but before being routed for approval, any Change Admin can add and remove
routings (depending on your configuration).

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Approval Decisions
Decisions Subview

On the Change Approvals view > Decisions subview you’ll see each stage in the routing and the
people who must approve or comment on the Change.
» From here the Creator and any Change Admin can add additional approvers at each stage.

» When a stage opens notifications are sent (Requests column).

» Notifications for upcoming stages are upcoming in queue.

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Change Administrators
» Your Account Administrator can make any full license user a Change Administrator.

» Change Administrators have special powers in the Change process.

They can:
» Participate in the Change approval process like other reviewers.

» Proxy—sign on behalf of someone else

» Force Approval—override the entire approval process and make the Change effective.

» Force Rejection —override the approval process and move the Change to the Rejected status.

» Withdraw—move the Change back to the Open status.

From the Change’s Actions menu:


» Cancel – from the Open or Rejected status. The Canceled Change remains in Arena for historical
purposes and all affected Items are unlocked.

» Delete – from the Open or Rejected delete a Change. The deleted Change is no longer available
in Arena.

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Submitted for Approval
When a Change is submitted for approval all Reviewers get notified on their Arena Dashboard and via
email.

Reviewers have the following actions available:

» Comment – gets logged on the Approvals > Decisions subview, this is not an approval and does
not trigger the Change to change status.

» Reject – the Change moves to the Rejected status and stops all forward motion.

§ The first person to reject, or the Change is not approved by the enforced deadline.

§ The Change Admin can choose to re-open, cancel, or delete the Change.

§ Canceling a Change preserves a historical record of that Change. A canceled Change


cannot be reopened, but it can be deleted.

» Approve - when all approvals are collected the Change automatically becomes effective.

o All Items on the Change receive their new lifecycle, new effective revisions, and
modifications from included views.

» Before all approvals have been collected, the Submitter and any Change Admin can withdraw
the Change.

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Change Decision Proxies and Out of Office
You can designate another user as your proxy who can enter Change decisions on your behalf.

» Go to My Profile > Proxy Settings to choose a Proxy Approver for each


workspace you have access to.

» At the end of the out of office period, the dates are cleared. The designated proxy user will
remain designated until intentionally changed or cleared.

» Notifications are sent to the Actions tab of the Dashboard Inbox.

» Changes appear as Actions I Can Take when the principal user is in the office and as Actions I
Need to Take when the principal user is out of office.

» Proxy users can always enter decisions on Changes in which the principal user is participating,
but proxy users only receive notifications to do so when the principal user is out of office.

» Employee and Partner users can select any other Employee or Partner user (with at least
Approver rights) as their proxy.

» Supplier users can select other Supplier users from their own company.

» An Account Admin can create and delete out of office schedules for all users.

» They cannot designate the proxy approver for a user, each user must choose their proxy
approver from My Profile > Proxy Settings.

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Temporary Changes
A temporary Change in Arena is usually called a Deviation.
» It becomes effective upon approval and
expires on a specific date.

» When creating a Deviation select the


Effectivity of ‘Temporary’ and select an
expiration date.

» A Deviation can only contain released Items – Design or Production Stage.

» A Deviation doesn’t modify its affected Items; it’s just a way of flagging an Item as being
‘deviated’ for a certain time frame.

» The deviated revision appears with a dagger symbol (example: B†) and is recorded in the history
of the Item.

» Deviations go through the same Change process as other types of Changes; submit, route for
approval, get approved, and become effective.

» The only difference is that the Deviation expires on the Expiration Date (automated) and cannot
be re-opened.

» During a Deviation's effectivity period a Change Admin can force expiration and can also modify
the expiration date.

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Implementation & Completing the Change

» The implementation of a Change may involve additional work outside of your Arena system.

» Implementation work is usually done after the Effective/Expired lifecycle and before Completed.

» The Implementation view on the Change gives you a way of logging notes and adding files
regarding work being done outside of Arena.

» The Completed phase of the Change lifecycle signifies that all work on the Change is finished.

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Change History
History > Decisions shows each decision routing including when the Change is withdrawn and re-
approved.

History > Status shows all of the Change lifecycles, the user that made the status change, comments,
and who was notified.

History > General shows all actions taken on a Change, the user that did the action, the original value
and the new value for the action.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 9-23

Exporting a Change
To share a Change with contractors, suppliers, or other people use the export feature.
» Select Export from a Change’s Action menu.

» Choose to export in PDX or PDF format.

§ A PDX (product data exchange) file is like a mini database of information that can be
viewed with Arena Exchange (free to anyone) or any PDX viewer. The PDX file can include
information about the Change and also information about all of the affected items on the
change.

§ A PDF export will give you a nice readable format that can include information about the
Change and also information about all of the affected items on the change.

» Create Export Settings (templates) that can be used any time you’re exporting with exactly the
same configuration.

» Data always included in the Change are summary information, approvers, history, and BOM &
AML Redlines. You can choose to also include Files from the Change.

§ If the export includes files associated with the Change, then the export will appear as
a zip file from the Downloads tab of your Dashboard Inbox.

» Data that can be included from affected items are:

§ Bill of Materials – with multiple options

§ Sourcing

§ Files – with multiple options

§ History subview of the Revisions view

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LAB 9: Viewing Changes
Exercise 1: View Change Information on an Item

1. Search for all Modified Items using the default search shown below (just click go).

All of these items have modifications to the Working Rev – the ones with clear triangles already
have Changes associated that will release the modifications.

2. Hover (don’t click) on the clear triangle on item 100-01001-


103. This item has modifications to its Specs, Bill of Materials,
and Costing views. All of these views are included in ECO-
000029.

3. Sort the search results by clicking on the Modifications


column heading (click once to bring all clear triangles to the
top).

4. Hover (don’t click) on a couple of the other clear triangles to


see the related ECOs.

5. Click on the clear triangle on item 432-00003.

6. Go to the Working Revision of this item.

You should be on the Revision view > Modified Views subview.

Notice that the Specs view and the Files view modifications are being released with ECO-000077.

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7. Hover on the Future Change icon at the top of the Item. This also shows the Change related to
this item.

8. Click on the Future Change icon at the top of the Item to go to the Item’s Revisions view >
Future Changes subview.

9. Go to the Revisions view > History subview to see all of the Changes and Requests associated
with this Item.

10. Go to the Revisions view > Temporary Changes subview to see if there are any Deviations on
this Item.

11. Go to the Revisions view > Unresolved Request subview to see if there are any open Requests
on this Item.

12. From the Revision pull-down menu select 01 – In Design.

13. Looking at this superseded revision, go to the Revisions view > Modified Views subview.

Here you can see what views were modified with ECO-000008 when revision 01 was released to
Design.

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Exercise 2: Browsing a Change

1. Click on the Changes World.

If you haven’t searched for Changes yet the default “Recently Visited” the search results will be
blank.

2. To search for all Changes by Change Number – just click Go to run the search.

Scroll the search results to see your decision information – since you’re not an approver on any
of these changes this information is blank.

3. Scroll further to the right to see the Implementation information.

Implementation information includes Original Effective Date, Implementation Status, Files, and
Notes. This data is coming from the Change’s Implementation view.

4. Sort the search results by Lifecycle Status column – click twice to bring the “Open and Unlocked”
Changes to the top.

5. Open ECO-000026.

The Change Header

This Change is in the Open and Unlocked status.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 9-27

The status bar will be blue for the current status and each bar will turn green as the Change
progresses through each status.
The two quick links, at the top of the page, show two related Requests and one open Quality
Process. Clicking on a quick link will take you to the Requests view or the Quality view.
6. The Summary view gives you general information about this Change.

7. Go to the Files view to see/download files associated with this Change.

8. Go to the Items view > Modifications subview.

a. Hover on the quick link icons to see information on each affected item.

b. Look at what phases and revisions changes are being made to each item.

c. See what Item views are included in this Change:

• Checked – view is included

• Orange dot – modified Working Rev

• Corner triangle – hover to see note

9. Select all rows by clicking the top checkbox.

10. Click the View Redlines button to open the Redline Viewer window.

The first effected item is displayed showing its Specs view.

a. Use the carousel buttons at the top of the window to scroll through each affected item
looking at each Specs view.

b. Click the BOM tab on the Item and scroll through the carousel again looking at each
item.

c. Continue looking at redlines on Sourcing and Files.

d. When finished, click the close button on the Redlines window.

11. Go to the Items view > Affected Assemblies subview.

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Here you see what assemblies will be affected when making this change. Checked items are
already included in this change.
12. Go to the Items view > BOM Redline subview.

a. Select Assembly 830-00002 from the filter menu.

Here you see the redlined BOM for item 830-00002 which will be affected when releasing the
change.

13. Go to the Requests view > Addressed Requests subview to see the Requests associated with
this Change.

14. Go to the Requests view > Related Requests subview to see the Requests that contain Items
included in this Change but are not linked with this Change.

15. Go to the Approvals view > Decisions subview. This is where you’d see who has signed off and
any comments they may have entered.

Here you see the routing stages are ‘Not yet started’ and that the approval REQUESTS are
queued because this Change has not been submitted for routing yet.

16. Go to the Approvals view > Routings subview to see the routing selected for this ECO. Expand
both approval roles to see the members that will need to approve this Change.

17. Go to the Implementation view to see implementation work being done on this Change.

18. Go to the Alerts view > Errors subview to see any errors with this Change that would need to
be corrected before submitting. There is a modified Item in the Design stage and it may not
contain an Unreleased Item in its BOM.

19. Go to the Alerts view > Notices subview to see notices regarding Items on this Change.

20. Go to the Notifications view to see the Users and Suppliers who will get notified of Change
status modifications and affected Item updates.

21. Go to the Supplier Access view. There are no suppliers with access to this Change.

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a. Click on the Add button to see ‘Suppliers with workspace access’. Fiona Foley from
Foxconn is the only supplier with access to your workspace.

NOTE that any supplier granted access to this Change will be able to see all of the
information in the Items, Files, and Implementation views.

b. Change the filter to ‘Show: Suppliers with access to modified Items’ and click Go.

NOTE that there are no suppliers with access to modified items who can be granted access to
this Change. The modified items on the Change would need to be sourced to Foxconn.

Click the Help icon on this table if you want to read more about Supplier access to Changes in
the Arena Help system.

22. Cancel the add Supplier Access view.

Exercise 3: The Actions Menu

Change Browser
1. On ECO-000026, click Browse on the Actions menu to open the Change Browser window.

2. Move the window to the side where you can see it along with the Arena window.

This browser shows the affected items on the ECO and their views being modified.

3. Click on the Expand All button at the top of the browser window.

This gives you a quick way to open an item directly to a specific view or edit the view being
modified on the Change.

4. Click on the Sourcing view under item 160-00005 in the browser window. The Item opens in the
main Arena window and the browser remains open.

5. To go back to the Change, click on the ECO-000026 number at the top of the browser window.

9-30 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

6. Close the browser window.

Save to Dashboard
7. Click Save to Dashboard on the Actions Menu.

8. Go to your Dashboard and see this Change has been saved here under Bookmarks.

9. Click on the ECO-000026 number to open the Change.

Email a Link
10. Click Email a Link on the Actions Menu. The Email a Link window opens with all of the users
listed.

11. Use the “Show” drop-down to see groups of Users such as Approvers, Decision Board, Creator,
etc.

No emails are active in this training workspace so cancel out of this window.

Exercise 4: Exporting a Change

Exporting a Change to PDX


1. Click Export on the Actions Menu.

2. Choose Product Data eXchange (PDX).

3. Click the New button to create a new Export Settings file.

a. Enter your name for the new setting name, then click Create.

You new setting file should be highlighted.

b. Check the boxes for the data you’d like to export.

c. Make sure to check the “Save settings as “XXXXX” box at the bottom of the window.

d. Click Export.

The message bar at the top of the Change says that the export is running and when finished it
will be available for download on the Dashboard > Downloads tab.

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4. Go to the Dashboard > Downloads tab.

a. When the download has finished running, click the View button to open Arena
Exchange, our free PDX viewer software.

b. Look around in Arena Exchange at the information exported from the Change.

For more information about Arena Exchange go to Help > Changes > Exporting Changes
> Exporting a Change.

5. When finished, close the Arena Exchange browser window and go back to the main Arena PLM
window.

Exporting a Change to PDF


6. Go back to your Change (you can get it from the Arena Back button).

7. Click Export on the Actions Menu.

a. Choose PDF.

b. Again, create a new Export Setting file with your name.

c. Choose the data that you want to export.

d. Click Export.

8. Go to the Dashboard > Downloads tab.

a. When the download has finished running, click the Download button to open the PDF
file.

b. Look at the information in the file and then exit the PDF viewer.

End of Lab

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Lesson 10
Change Management
This lesson will cover the following topics:
» Creating a Change

» Approvals - Routings & Decisions

» Adding Items to a Change

» Building a Change from a Request

» Inventory Disposition

» Alerts View

» Submitting a Change

» Change Administrators

» Temporary Changes

» Implementation & Completing the Change

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 10-1

Change Lifecycle Review

Open – the Change has been created, it can be submitted, deleted, or canceled.
Submitted for Routing – the Change has been submitted to a Change Admin (optional, based on
system configuration).
» The Change cannot be modified once submitted.

» The Submitter and Change Admin can withdraw the Change.

» The Change Admin submits the Change for approval.

Submitted for Approval – the Change may bypass the Change Admin and go directly to the
approvers.
» The Change cannot be modified once submitted for approval.

» The Submitter and Change Admin may withdraw the Change.

» The approvers are notified to review and signoff.

Rejected – The Change is automatically sent to Rejected on first rejection.


» The Change Admin may re-open, delete, or cancel the Change.

Approved/Effective - when the last approval is collected the Change becomes Approved and
Effective automatically.

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Creating a Change
From the Changes world:
» Use the Drop-down menu and select “Create”.

» Use the Create button next to the World drop-down


menu.

From the Items world:


» From an Item Search Results window – select rows and ‘Add to Change’.

» From within an Item ‘Add to Change’.

» From within a promoted Request ‘Build New Change’.

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New Change Form
When creating a Change from the Change World drop-down menu or using the Create button there’s
only one screen that needs to be completed.

» Category

» Change Number
(required)

» Title

» Description of change

Routing when applicable (depends on system configuration) – may select one or many or may be
automatically set (see Additional Attributes below).
Approval Deadline – None, or select a date, check box to enforce deadline and reject the Change if
approvals have not been collected.
Effectivity – Permanent upon approval, permanent on a specified date.
Temporary Changes (deviations) become effective upon approval and expire on a specified date.
Additional Attributes – there may be attributes at the bottom of the page that you need to complete.
These attributes may be used to automatically set the routing.

» Use the ‘Create Change’ button at the bottom of the form to save the Change and get the
automated change number.

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Approvals – Routings
Routings Subview

On the Change Approvals view > Routings subview you can see the routing(s) selected when the
Change was created.
» You can add and remove routings from this subview.

§ Before the Change is submitted, the Creator and any Change Admin can add and remove
routings (depending on your configuration).

§ After submission, but before being routed for approval, any Change Admin can add and
remove routings (depending on your configuration).

» One or more routing can be selected when creating a Change (if manual routing method has
been configured in the workspace).

» A routing consists of a sequence of one to five stages. Reviewers are notified all together or
when each stage opens (workspace setting).

» The Approval Roles are sets of people who comment/approve/reject the Change.

» Routings can be simple or complex, for example:

Stage 1—1 or more of those in approval role A must approve. When one approval has been
collected then Stage 1 closes and Stage 2 opens.

Stage 2—Those in approval role B must unanimously approve. When all approvals have been
collected then Stage 2 closes.

Stage 2—Those in approval role C can optionally approve. Since these approvals are optional,
they are not required.

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Approvals – Decisions
Decisions Subview

On the Change Approvals view > Decisions subview you’ll see each stage in the routing and the
people who must approve or comment on the Change.
» From here the Creator and any Change Admin can add additional approvers at each stage.

» When adding additional approvers,


first choose to make them Required,
Optional, or Comment Only.

§ Then select individual Users,


User Groups, or Suppliers.

NOTE: approvers that come from the routing cannot be edited or remove from the Change.
Additional approvers added to the Change can be edited and removed.
» You always ‘Request Review’ or ‘Request When Stage Opens’ for any person included in the
Change process.

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Adding Items to a Change Wizard
When creating a Change from an Item or from selected Items on the search results window, you will be
placed in a four-step wizard.
NOTE: This wizard will not be used when creating a Change from the Changes world, nor when building
a Change from a Request.

Step 1: Select whether to ‘Create a New Change’ or select an existing Change in which to include the
selected Items.

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Adding Items to a Change Wizard
Step 2: Specify Change Details

» Routing if applicable (depends on system configuration) – may select one or many.

» Approval Deadline – None, or select a date, check box to enforce deadline and reject the
Change if approvals have not been collected.

» Effectivity – Permanent upon approval, permanent on a specified date.

» Temporary changes (deviations) become effective upon approval and expire on specified date.

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Adding Items to a Change Wizard
Step 3: Specify Items

» Specify the Items to include in this Change.

» If you are creating the Change from an Item, that Item will automatically be included in the list.

» Enter search criteria and click Search to return a list of matches.

» Select Items and click Include in Change to add them to the Change.

» Perform additional searches and include Items until the Change is complete.

» When finished adding items to the Change click ‘Specify Items’.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 10-9

Adding Items to a Change Wizard
Step 4: Select Item Modifications

» Select the modifications to be performed on each item in this Change.

» You may edit this information until the Change is submitted.

» Check rows and Remove Items from the Change.

» Select New Phase for each Item.

» Select New Rev for each Item - use the next rev in a sequence, leave
unchanged, or enter manually.

» Hover on the icon to read the information.

» Check the Item views to release the working rev modifications.

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When an Item is in a Training Plan

» When an item is in a Training Plan you decide whether users need to retrain on the new revision
of the item or not.

» If the “Retrain” box is checked then when the Change is made effective the users in the Training
Plan where the item is associated will get notified that they need to retrain on the new revision
of the item.

» If the “Retrain” box is unchecked, then users will not be notified to retrain on the new revision.

» The Training Plan > Items view shows the latest Effective Rev of the item and the Last Required
revision where training is required.

» Users who haven’t completed a training assignment on a Training item that is released with the
“Retrain” box unchecked will still need to sign off on the latest Training item revision.

» Unchecking the “Retrain” box for a new item revision prevents redundant training for users who
have completed their assignments. However, it does not apply to users who have not completed
their training assignments in the first place.

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Building a Change from a Request
» When building a Change from a Request the wizard differs slightly from the Adding Items
wizard.

Step 1: Enter Change Details

» The Title and Description are automatically brought over from the Request to the Change.

» Complete the Routing, Approval Deadline, and Effectivity the same way as in the Adding Items
wizard Step 2.

Step 2: Specify Files

Files from the Request can be bought over to the Change. You can choose to include the files in the
Change or to not specify files. Files can be added to the Change later.

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Step 3: Specify Items

The Items on the Request are listed in this step; you can include any or all of them in the Change or
choose to not specify Items at this time. Items can be added to the Change later.

Step 4: Select Item Modifications

If you chose to include Items in Step 3, this step will open. If you chose not to specify Items then this
step will be skipped.

» Here is where you select each Item’s new phase, new rev, and include modified views – the same
as in the Adding Items wizard Step 4.

» Click ‘Save’ to complete the ECO creation. The new ECO will open to its Items view.

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Items View – Modifications

» The Items view > Modifications subview will list any of the Items that were included when the
Change was built – use the Add button to add additional Items to this Change.

» This is the same table editor that was previously shown in the ‘Adding Items Wizard – Step 4’.

» Check rows in the left-most column to activate the buttons, View Redlines, Delete, and Edit.

» Select New Phase for each Item.

» Select New Rev for each Item - use the next rev in a sequence, leave
unchanged, or enter manually.

» Hover on the icon to read the information.

» Check the Item views to release the working rev modifications.

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Items Table – View Column Indicators

Here’s where you decide what Item modifications get released with this Change.
There’s a column for each Item view; Specs, BOM, Sourcing, Costing, and Files.
These View columns have multiple indicators showing what will be included (or excluded) in the
Change.
» An orange dot means there are working modifications on that view.

» A clear box means the view will be excluded from the Change.

» A blue checked box means the view will be included in the Change.

» Cells with orange borders show what you have modified during this editing session.

» The Retrain column indicates that the item is included in a Training Plan and shows whether
users must be retrained on the new revision of the item.

Any box can be checked or unchecked to include or exclude a view – regardless whether there are
working mods or not.
» A grey check cannot be unchecked and indicates the view must be included; this is shown when
making an Unreleased item effective for the first time.

» A Lock icon means that a view cannot be added because the view on the Item is locked by
another Change, hover on the lock to see the change number and click to open the Change.

» Add notes to any cell with an orange dot by


clicking on the corner triangle.

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Items Table – Copy Up & Copy Down

While editing the Items table, you can quickly fill multiple cells and columns by using copy up and copy
down.
1. Select the row(s) to edit.

2. Select the column(s) to edit.

3. Copy Up from the bottom cell or Copy Down from the top cell.

» When copying values in a column, the Arena Best Practice rules are preserved; such as not being
able to copy a Design stage lifecycle phase to a Production item.

» When modifying a New Rev, if you select to “Use next”, then the next rev will be determined by
your revision sequence configured in your workspace settings.

You can also use Copy Up/Down on one or more View columns.

» Copying from the top cell or the bottom cell will check or uncheck, include or exclude, the view
for each item.

» Except for the locked cells which cannot be included and the grey checks, which cannot be
excluded.

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Items Table – Saving Edits

» After saving your Item table edits, the edited rows are highlighted in blue and a message is
shown in green at the top of the table.

» At any time, you can continue editing by selecting rows and clicking the Edit button.

» This table editor gives you a convenient way to edit groups of Items such as selecting all
Unreleased items and editing them together, selecting all Design items and editing those, etc.

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Items View – Inventory Disposition

This is the Items view in the Changes world, showing the Inventory Disposition subview.
» The table lists the Items included in the Change, with instructions for how to treat inventory of
those Items at each point in the build process.

» Click the Edit Inventory Disposition button to modify settings for multiple Items.

» Click the Edit link in a given row to modify the inventory disposition for a specific Item.

» Material Effectivity Date can be completed for all or each of the Items.

» If automated integrations are used with this workspace, the Material Effectivity Date will be
included when external systems (such as MRP/ERP systems) are notified of the change.

» This effectivity date does not control the release of the Change in Arena, it’s merely information
that may get transferred to a downstream system.

» Each Inventory Status can be configured as required or optional, required statuses will display
with an orange asterisk.

» Required Inventory Statuses must be completed before submitting the Change or an error will
occur.

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Redline Viewer

Another way to see all of the redlines (not just BOM redlines) for each affected Item is from the Redline
Viewer.
From the Change’s Items table, select one or more rows, and then click View Redlines.
The Redlines pop-up window opens with the selected items in a carousel across the top.

» Use the arrows to move


from one Item to another
in the carousel.

» The latest effective Rev of


each item is compared
with its Working Rev.

» Last modified date, time,


and user.

» Included Item views are shown with the same icons used in the Item edit table.

» Click on the arrow icon to see the notes.

» Select each of the Item’s view tabs to see redlines and read the notification explaining the
number of changes being made.

» Change Creator and Change Admin can include and exclude views and add notes from here.

» Reviewers see shaded boxes, no modifications can be made, but redlines can be reviewed
before deciding to Approve or Reject the Change.

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Items View – Affected Assemblies

This Items subview shows the assemblies that are affected by this Change.
» The first table lists the first-level assemblies that are affected (the direct parents of the Items in
this Change).

» The second table is for top-level assemblies that are affected.

» The third table is for other affected assemblies between the first and top-level assemblies.

» Assemblies already included in the Change are marked with a check.

» To add any of these assemblies to the Change, check the assembly, and click Include in
Change.

Note: I If you include a top-level assembly in the Change, all of the intermediate assemblies will
automatically be added to the Change.

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Preparation for Submittal
Those with Full access can edit info on various views:
» Add files and/or markups

» Complete required inventory disposition

» Review Alerts and Affected Assemblies

» Specify inventory dispositions (material effectivity)

» Re-specify routing

» Add additional reviewers

» Grant supplier user access

» Lock Change (done automatically once submitted) locks the Summary, Files, and Items views of
the Change and also locks specified views of Items included in the Change, to prevent other
users from editing these views.

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Alerts View
Errors - You cannot submit a Change if there are errors.

At any time during the Change creation process you can go to the Alerts view > Errors subview to see
any errors. When you submit the Change, it will be checked for errors and if there are any, you’ll be
prompted to view them, and the submission is stopped.
This example shows Modified Item 100-01001-103 is being released to Design, but it has an unreleased
child on its BOM. Options are available to remove the offending Item from the Change or to Include it
in the Change and release it at the same time as the parent.
Examples of errors:
» Inventory dispositions are required and not completed.

» Child Items must be at same stage or higher during release.

» Phase changes must have immediate effectivity.

» Must assign a routing if user-specified routing.

» If enforced approval deadline has passed, it must be extended.

Notices

On the Alerts view > Notices subview you’ll see information about the Items on the Change.
Notices do not stop the submission of the Change.

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Submitting a Change

» Submitting a Change locks both the Change and the included views of modified Items.

» Click the Submit button to start the Change process.

» If your system configuration is set for Admin-Defined Routing, you’ll be asked to select the
Change Administrator that will get notified .

In this case the Submit status in the Change Status Bar will be blue.

» The Change Admins will be notified of the submittal.

» The Change Admin will then route the Change for approval.

If your system is configured to bypass the Change Admin and go directly to the Approvers, or a
Change Admin routes the Change for approval, the Approval status in the Change Status Bar will
be blue.

» All Approvers are notified to review the Change.

» The Submitter and any Change Admin can withdraw the Change if necessary.

» Before all approvals are collected.

» Before a rejection is made.

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Access Requirements

» Employees:

‘Read-Only’ can only view and subscribe to Changes.

‘Approver’ can approve Changes but not create or edit.

‘Full’ can create, edit before submission, submit, and approve Changes.

» Suppliers:

May be added as additional reviewers on a Change.

Or may just be notified after approval.

» When using Arena Access Policies rules can be created for Changes with the following actions:

• Read
• Edit
• Delete
• Export
• Manage Supplier Access

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Change Administrators
» Your Account Administrator can make any full license user a Change Administrator.

» Change Administrators have special powers in the Change process.

They can:
» Participate in the Change approval process like other reviewers.

» Proxy—sign on behalf of someone else

» Force Approval—override the entire approval process and make the Change effective.

» Force Rejection —override the approval process and move the Change to the Rejected status.

» Withdraw—move the Change back to the Open status.

From the Change’s Actions menu:


» Cancel – from the Open or Rejected status. The Canceled Change remains in Arena for historical
purposes and all affected Items are unlocked.

» Delete – from the Open or Rejected delete a Change. The deleted Change is no longer available
in Arena.

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Submitted for Approval
When a Change is submitted for approval all Reviewers get notified on their Arena Dashboard and via
email.

Reviewers have the following actions available:

» Comment – gets logged on the Approvals > Decisions subview, this is not an approval and does
not trigger the Change to change status.

» Reject – the Change moves to the Rejected status and stops all forward motion.

§ The first person to reject, or the Change is not approved by the enforced deadline.

§ The Change Admin can choose to re-open, cancel, or delete the Change.

§ Canceling a Change preserves a historical record of that Change. A canceled Change


cannot be reopened, but it can be deleted.

» Approve - when all approvals are collected the Change automatically becomes effective.

o All Items on the Change receive their new lifecycle, new effective revisions, and
modifications from included views.

» Before all approvals have been collected, the Submitter and any Change Admin can withdraw
the Change.

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Temporary Changes
A temporary Change in Arena is usually called a Deviation.
» It becomes effective upon approval and
expires on a specific date.

» When creating a Deviation select the


Effectivity of ‘Temporary’ and select an
expiration date.

» A Deviation can only contain released Items – Design or Production Stage.

» A Deviation doesn’t modify its affected Items; it’s just a way of flagging an Item as being
‘deviated’ for a certain time frame.

» The deviated revision appears with a dagger symbol (example: B†) and is recorded in the history
of the Item.

» Deviations go through the same Change process as other types of Changes; submit, route for
approval, get approved, and become effective.

» The only difference is that the Deviation expires on the Expiration Date (automated) and cannot
be re-opened.

» During a Deviation's effectivity period a Change Admin can force expiration and can also modify
the expiration date.

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Implementation & Completing the Change

» The implementation of a Change may involve additional work outside of your Arena system.

» Implementation work is usually done after the Effective/Expired lifecycle and before Completed.

» The Implementation view on the Change gives you a way of logging notes and adding files
regarding work being done outside of Arena.

» The Completed phase of the Change lifecycle signifies that all work on the Change is finished.

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Change – Implementation View

» Edit Status
o Not Started
o In Progress
o Needs Attention
o Done

» Add Files

» Examples: First Article Inspection reports, test results, or other files generated as part of
implementing the Change.

» Implementation Files can be added until the Change enters the Completed phase.

» Add Notes – may be batch/lot codes, cost impact, or serial numbers.

» A way to communicate details about how a Change should be executed.

» Can be added until the Change enters the Completed phase.

» Your Account Admin can edit the Implementation Note Label list.

» A Change Admin marks the Change Completed which locks the Implementation view from edits.

» A Change Admin can always mark the Change Uncomplete which reopens the Implementation
view (not any of the other views!).

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10-30 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 10: Change Management
Exercise 1: Preparing for a Change

In this exercise you will:


• Create a unique item to work with, two people can’t make the exact same update to the same
item in the workspace.

• Release the Finished Good to Design without using a Change.

• Modify the Finished Good BOM and replacing the power adapter with a new one.

• Modify the Description on the Finished Good Item.

• Release the Finished Good to Production using a Change.

Duplicate a Finished Good Item

1. Find and open Finished Good item 900-00019.

2. Select Duplicate from the Actions menu.

a. Select all views.

b. Click Specify Views.

c. Click Edit Number.

i. Choose the radio button for “Create a new item number using the number
format”

ii. Click Choose Format then Create Number.

iii. Update Name to “GPS Model 1000 for <your name>”

iv. Update Owner to your student name.

v. Save and Finish Duplication.

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Release the Finished Good to Design

This training workspace is configured to allow you to release an item to Design without using a
Change. This is a configuration option that you may want to use at your company.
3. Click the Release to Design button on the item’s header.

a. Revision Number: Use Next (01)

b. Click Enter Information.

The Finished Good is now Effective at revision 01 and all data is locked under revision
control.

Modify the Finished Good

4. Go to the Working Revision.

5. Go to the Bill of Materials view > Indented subview.

6. To replace the Power Adapter, click Replace from the CMDS menu at the end of the line.

a. Find item 110-00001 Power Supply, US and select it.

b. Click Replace in this Assembly.

The BOM should now contain Power Supply, US item number 110-00001 rev A.

7. Go to the Specs view.

8. Click the Edit button.

9. Enter Description “ includes Power Supply 110-00001”.

10. Select Save.

The Working Revision of the Finished Good now shows that it’s been Modified.

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Exercise 2: Creating a Change Order

In this exercise you will create a Change Order directly from the modified Item. You could create the
Change Order from the Changes World and then add the item to the Change’s Affected Items view.

1. From your Finished Good 900-xxxxx click the Add to Change button.

2. Click Create.

a. Category: Engineering Change Order

b. Change Number: ECO-(# auto generated)

c. Title: Release updated Finished Good

d. Description: Replacing current power Supply with #110-00001.

e. Routing: Standard Change

f. Approval Deadline: None specified

g. Effectivity: Permanent. This Change will become effective immediately upon


approval.

h. Click Create Change.

3. Verify included items list – click Specify Items.


Select Item modifications:
a. New Phase: In Production
b. New Rev: Use Next (A)
The Specs view and the BOM view are checked because these are the views that you
modified. The modifications on these two views will be released with this ECO.
c. Save.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 10-33

Checking Your Work

You should now be on the Change’s Items view > Modifications subview.
o If you need to make changes to the information here, select the row and use the Edit
button.

Submit the Change to the Change Admin

Your Change is ready to be routed for approval.


4. Go to the Approvals view > Routings subview to see the routing that you selected for this
Change.

a. Expand the Approval Role ‘CCB’ to see who needs to approve this Change.

5. Click Submit, and select yourself as the Change Admin.

a. Enter your password and the Comment ‘Please review by Friday’.

a. Click Submit Change.

Your Change is now in the Submitted for Routing lifecycle, and the status is Submit.

Submit the Change to the Approvers

You are the Change Admin so now it’s time to submit the Change to the Approvers for their decisions.

6. Click Submit, enter your password and click Submit Change.

If you get this Warning you did not select a routing for the Change!

Cancel and go to the Approvals view > Routings subview and add the Standard Change routing.
Then Submit again.

Your Change is now in the Submitted (Approval) lifecycle, and the status is Approval.

10-34 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

7. Go to the Approvals view > Decision subview to see everyone that needs to review.

Approving the Change

Normally all of the reviewers would approve (or reject) the Change before it gets released. But since you
are a Change Administrator for this workspace you have the following options that other Users would
not have:

In a real situation you would review and then decide what action to take on it. For this training class you
will approve the change.

8. Click Approve, enter your password and an optional comment, and click Approve.

Voting remains open until the approval/rejection threshold is reached, or until the approval
deadline passes (and the Change automatically fails).

9. On the Approvals view > Decision subview you have approved but this routing is set to
‘Unanimous’.

You’re still waiting for the others to review so if you change your mind you can update your
approval.

10. Change your approval to a reject by clicking the Reject button, enter your password and a
comment, then click the Reject button.

The status bar shows the rejected approval in red.

11. Go to the History view > Decision subview to see who and when the Change was rejected.

Now the Change Admin (you on this Change) can only reopen the Change and start again.

12. Click Reopen Change, enter your password and a note and click Reopen Change.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 10-35

13. Once again Submit the Change to yourself (the Admin) and Submit to the approvers.

Now since you are the Change Admin you can override all of the other approvers.

14. Click Force Approval, which will override all of the other approvers and release the Change.

The Change is now in the Effective lifecycle, but it’s not yet Complete.

Exercise 3: Implementation

Implementing and Completing the Change

1. Go to the Implementation view of the Change. This is the only view that can still be modified.

2. Click the Add button on the Implementation Notes table.

a. Label: General

b. Note: “all work has been completed”

c. Select Add Note.

3. Select the Edit button on the Implementation Status section of the page.

d. Select Implementation Status Done.

e. Check ‘I would like to notify others of this status change.’

f. Select Edit Status.

4. Now you can notify any users you want by adding them to the Recipient List, then select Send
Notifications.

The Change is finished, and Implementation is done, now select Complete at the top of the Change.

5. Enter your password and select Mark as Completed.

The status bar now shows the entire process is complete.

10-36 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Checking Your Work

6. Go to the Items view > Modifications subview.

7. From here, open the Finished Good item. Its header should show Revision A with your ECO
number | Effective as of today.

8. Go to the Bill of Materials view > Indented subview. You should see the 110-00001 Power
Supply, US.

9. Go to the Bill of Materials view > Redline subview to see what changed between the current
effective revision A and the superseded revision 01.

10. Go to the Specs view > Redline subview to see what changed between the current effective
revision A and the superseded revision 01.

11. Go to the History view > Revisions subview to see any resolved Requests and released
Changes. (Only if you created the Change from a Request).

End of Lab

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 10-37

10-38 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 11
Arena Quality
This lesson will cover the following topics:
» Arena Quality Overview

» Creating a Quality Process


» Summary View
» Details View

» Adding Affected Objects


» Approval Steps
» Supplier Access

» History View
» Functionality by User Type
» Quality Export

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-1

Arena Quality Overview

» A Quality Process is a sequential list of steps and approvals that represent an end-to-end
strategy for dealing with product issues.

» Intended to be used for continuous improvement.

» Full history for traceability.

» Account Admin creates process forms such as; complaints, issues, and corrective actions.

» Link steps to many other types of Arena records.

11-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

The Quality World

» Search for Quality Processes from the Quality world using Quick Search, Basic Search, Default
searches, or search using attributes.

Access to the Quality World

» If your workspace uses Access Roles – all Quality processes are visible to all users that have
access to the workspace.

» If your workspace uses Arena Access Policies – an Arena Account Admin can create rules to
allow access by Read, Edit, Delete, and Manage Supplier Access to quality processes.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-3

Quality Search Results

The default search results table shows the following:


» Process number link to open the process

» Process name

» Template used for the process

» Type of process (this is a configurable list)

» Owner of each process

» Create date of the process

» Status – this is the current step in the process

» Progress meter – showing number of steps, completed steps, late steps, signoff steps. Click on
one of the progress meter steps to open the process at that step.

• Green check shows completed step

• Blue stripes for current step

• Red stripes for late step

• Pencil icon is an approval step – red is late, blue is upcoming

• Red “X” is a rejected approval

» Date the entire process was completed

» Custom layouts can be created using any process core and custom attributes.

11-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Creating a Quality Process

Create a Quality process:


» From the Quality World drop-down menu select Create.

» Using the Create button.

» From an Item using the Actions menu Add to Quality link.

» Any User (even Read Only) or Supplier can create a Quality process.

Complete the form:


• Template – select a template created by your Account Admin (required).

• Number – select a number format created by your Account Admin (required).

• Name – enter a name for your quality process (required).

• Owner – defaults to the process Creator, but you can select any User that has access to the
workspace.

» Description, Target Completion Date, and Type are optional.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-5

Quality Process Header

The process header shows the following:


» Quality Process number, title, and create date.

» Shortcut to any other unresolved quality processes linked to this one.

» Status bar with sequential steps – click on a status to jump to the details.

• Green shows completed step with completion date above it.

• Blue stripes for current step, with due date above it.

• Red stripes for late step.

• Clear are future steps, with due dates above them.

• Step with pencil icon is an approval step.

• Step with red “X” is rejected approval.

• “Escalated” shows when a step has been escalated to a proxy assignee.

» Status Mode – Process owner can choose to set the status manually or to have it auto-advance
to the next step when a step is closed.

NOTE: Quality Processes that include sign-off steps can be switched to Manual Status mode, but
cannot be switched back to Auto Status Mode.

» Complete – for the process Owner to complete the entire quality process.

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Summary View

» Basic information about the Quality process.

» Only the process Owner can edit the Summary view.

» Owner defaults to the process Creator but can be changed to any User.

• Creator and process Owner can Change Owner at any time before the process is completed.

» A Supplier can be a process Owner if they create the process or after they’ve been given access
on the ‘Supplier Access’ view.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-7

Details View

» Steps in the process are numbered 1 through X.

» Each step has attributes that are configured in the template by your Account Admin – use the
Edit button to activate and enter attribute values.

• Assign each step to a User and select a Due Date.

• Steps may be auto-assigned from the template.

» Steps can be completed in any order by the step Assignee or the Process Owner.

» Assignments can be escalated to a proxy assignee if not completed by a specified due date.

11-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Approval Steps

» Approval steps may be added any where in the process but are not required.

» Approvers can come from the template or added by the Assignee and process Owner (if allowed
in the template).

» When adding approvers first select All Required, One Required, Optional, or Comment Only.
Then select to add individual Users, User Groups, or Suppliers.

» Assignee and process Owner can add and remove Approvers, but only before all approvals have
been collected (if allowed in the template configuration).

» Approval steps become ‘active’ only after all preceding steps have been completed.

» Users can approve or reject (password protected).

» Assignee and process Owner have Override and Proxy privileges, but only before all approvals
have been collected.

» Assignee and process Owner can notify approvers and ‘Request Review’ as a reminder.

NOTE: If a step is reopened, all subsequent approved sign-off steps will be invalidated and all votes
cleared.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-9

Adding Affected Objects

» Any User or Supplier can add/remove links to Affected records on any step – even where they
are not the Assignee.

» Hover on the Add button on the Affected table under the step,
then choose to Add Affected (object) or Add Files.

» When referencing an Item choose which revision to link. It you


choose the “Latest” revision then the reference will get updated
every time the Item is rev’d.

» Add notes to explain the relationship.

» The bi-directional relationship shows on the Quality view of the


related object.

NOTE: A Completed Quality process cannot be added as an affected object since this is a bi-directional,
meaning the affected tables in each process are updated to reflect the addition. In the case of a
completed Quality Process, the affected tables are locked and therefore cannot be edited after the
Quality Process is marked as complete.

11-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Affected View

» All affected objects from each step are aggregated on this view.

» Number is a link to open the object.

» Step is a link to jump to that step in the process Detail view.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-11

Supplier Access
» Any Supplier with access to your Arena Workspace can create and own a Quality process.

» Suppliers must be granted access to existing Quality processes in order to see them.

» A Supplier with access to a process can see the other Suppliers who also have access.

» Supplier owners of Quality Processes can assign steps to all users, and can add other Supplier
users from their company.

» Suppliers cannot see affected objects to which they do not have access. Shown on the “Access
to Affected Objects” column.

» Suppliers can be included as approvers in approval steps.

11-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

History View

» The History view shows in reverse chronological order all of the actions performed on the
process.

» Use the Filter pull-down menu to limit the amount of data displayed.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-13

Subscribing to a Quality Process
» Users not connected with a quality process as an assignee or an approver can follow process
events using Scribe.

» Scribe for the Quality World must be enabled by an Arena Account Administrator.

» Scribe Follows get notifications in their Dashboard Inbox and via Email – depending on their
personal profile setting.

» The User can remove themself from the Scribe tab at any time if they no longer want
notifications.

11-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Actions Menu
» Change the owner of the process – can only be done by the
current owner.

» Delete the process if you have the correct access privileges.

» Export the process to PDF or Excel

» Save the process to your Arena Dashboard

» Email a link to the process to other Arena Users

» Print the page you are on and save to CSV

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-15

Exporting a Quality Process
» You can generate a zip file that contains an information file in XLS, or PDF format and a folder
directory that contains all the files associated with the affected objects of the Quality Process.

» If files are not included, the export will appear as an XLS or PDF formatted information file.

» You can create and save export templates for quick exporting in the future.

» Configure the views to export and whether to include associated files.

» When the export is completed it will be on your Dashboard > Downloads tab.

11-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Notifications (configurable by Account Admins only)
NOTIFICATION EVENT RECIPIENTS
New Quality Process Owner, Previous Quality
Quality Process Owner Changed Process Owner and Assignees
Quality Process Reopened Quality Process Owner and Assignees
Quality Process Completed Quality Process Owner and Assignees
Quality Process Owner, Assignees and
Quality Process Access Granted to Supplier Supplier User
Quality Process Access Removed from Supplier Quality Process Owner
Quality Process Step Assigned by Non-Owner Quality Process Owner and Assignees
Quality Process Step Assigned by Owner Quality Process Owner and Assignees
Quality Process Step Reassigned by Assignee Quality Process Owner and Assignees
Quality Process Step Reassigned by Owner Quality Process Owner and Assignees
Quality Process Step Escalated - Owner Notified Quality Process Owner
Quality Process Step Escalated to Proxy Proxy Assignee
Quality Process Step Due Date Changed Quality Process Owner and Assignees
Quality Process Step Completed Quality Process Owner and Assignees
Quality Process Step Reopened Quality Process Owner and Assignees
Quality Process Sign-Off Approver Added Added Approvers
Quality Process Sign-Off Approver Removed Removed User
Quality Process Sign-Off Comment Request when Comments
Only Approver added Added User
Quality Process Sign-Off Commenter Removed Removed User
Quality Process Sign-Off Comment Request when Request
Review option is used All Approvers who are Comments Only
Quality Process Sign-Off Decision Request for Optional
Approvers All Approvers
Quality Process Sign-Off with No Approvers Quality Process Owner
Quality Process Sign-Off Approval No Longer Required Approvers who have not voted
Quality Process Sign-Off Step Approvals Escalated - Step
Assignee Notified Step Assignee
Quality Process Sign-Off Step Approvals Escalated - Owner
Notified Quality Process Owner
Quality Process Sign-Off Step Approval Escalated to Proxy Proxy Approver
All Required and One Required Pending
Quality Process Sign-Off Decision Request for Required Approvers, Quality Process Owner and Sign-
Approvers Off Step Assignee
Quality Process Sign-Off Step Approved Quality Process Owner and Step Assignee
Quality Process Sign-Off Step Approved by Override All Approvers and Step Assignee
Quality Process Sign-Off Step Rejected Quality Process Owner and Step Assignee

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-17

11-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 11: Quality


Exercise 1: Browsing an Eight Discipline (8D) Quality Process

1. Go to the Quality World and search for all Quality Processes.

2. Open 8D-000002 EveryRoad 300 Units Arriving Damaged.

This is an example of a standard 8D Quality Process.

3. Look at the status meter to see the eight steps in the process.

4. Go to the Details view.

5. Scroll through the process steps and look at all of the attributes that have been configured for
this process.

6. Go to step #2 Problem Description and look at the affected objects.

7. Select Item 465-00001 Packaging and go to its Quality view to see the link back to the Quality
process.

8. Hover over the Open Quality Process notification button next to the Packaging stage to also
see the Quality process.

9. Go to this item’s Where Used view and open any one of the assemblies in the list.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-19

10. Go to the assembly’s Bill of Materials view > Indented subview where you can see the

Packaging item listed. Here you can also see the Open Quality Process notification button .

11. To get back to the Quality Process, hover over the notification button and select the 8D-
000002 Quality Process.

12. On the 8D-000002 Quality Process go to the Affected view to see all of the process affected
Items all in one place.

Exercise 2: Create a Quality Process

1. Go to the Quality World and click the Create button.

2. Complete the following:

a. Template: Nonconforming Materials Report (NCMR)

b. Number: NCMR-

c. Name: XXX Quality Process (replace XXX with your name or initials)

d. Owner: <defaults to your student #>

e. Target Completion Date: (your choice)

f. Type: (your choice)

g. Create Quality Process

3. Look at the process status meter to see the number of steps in the process you selected.

4. Notice at the top of the Summary view that the Mode is set to Auto.

5. Go to the Details view.

a. Assign a few of the steps (you don’t need to do them all for this training) and enter due
dates.

b. Don’t forget to Save at the bottom of the window!

6. Go to the last step “Final Signoff” and use the Add button to add few approvers.

11-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

7. Click the Edit button that’s above step 1.

a. Complete a few of the attributes (no need to do them all for now).

b. Click Save at the bottom of the window.

8. To practice, add a couple of Affected objects as references to a step. Choose any type of
objects you wish.

a. After adding the affected object click on its Name and go to its Quality tab to see the
bi-directional link.

b. From the affected object’s Quality tab click on the Quality Process # to get back to your
quality process.

c. Go to the Affected tab on your quality process to see a list of all affected objects.

d. From the Affected tab click on one of the Step links to go to the Details tab and to the
selected affected object which will be highlighted in yellow.

9. From the Details tab click Complete on the first step, enter your password, and Approve.

With the status mode set to Automatic the status meter should now show the next status in
process with a dark blue border.

10. Complete all of the steps so that the Final Signoff step becomes active.

11. Scroll down to the Final Signoff step.

Because you are the process Owner you have Override and Proxy privileges in this step.

a. Proxy for one of the approvers, choose Proxy in the Commands column.

b. Reject and enter your password.

After entering your rejection you’ll see a red ✖ icon on the status meter and on the
step itself. Also look at the step which shows the User you proxied for.

c. Now Override all of the other approvals by selecting Override selecting Approve. After
entering your override approval notice the red ✖ icon stays on the step but the step
and the status meter shows a green ✔.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 11-21

12. To complete the entire process click Complete at the end of the status meter.

The status meter should now be shadowed, there should be a Reopen button at the end of the
meter, and the Summary view status attribute should show Completed.

13. Go to the Details view to see that nothing can be modified at the Completed status.

14. Notice there is a Change Owner button on the Actions menu. You can change the owner of the
quality process even after it has been completed.

End of Lab

11-22 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 12
Projects World
This lesson will cover the following topics:

» About Arena Projects

» Project Search Results

» The Schedule View

» Creating a Project

» Setting Project Due Dates

» Assigning Tasks and Milestones

» Project References

» Setting Assignment Status

» Setting the Phase of a Project

» Project Actions Menu

» Lab Exercise: Creating a Project

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-1

About Arena Projects

» A Project is a series of phases that include tasks and milestones.

» A Project can be based on a template created by an Account Administrator.

» The Project Manager can start by using a template and then alter it for their specific project or
create their project from scratch.

» The Progress meter graphically displays the project phases with their statuses in color and the
due dates – green means on schedule, orange means late.

» Search for projects using Core Attributes such as Name, Number, Status, or Manager.

12-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Project Search Results

» The Project search results page shows the following:

Project # - number assigned automatically to each project.


Project Name – the link to open the project.
Program – a searchable attribute that could be used to group projects maybe by Produce Line
or Development Program.
Project Manager – the person who has complete control over the project.
Status – Not yet started, Started, or Closed.

» Progress – this meter shows the phases in the project and whether they’re not started (grey),
behind schedule (red), in progress (green/white) or done (green). Click on a step in the meter to
open the project and go directly to that step.

» Target End Date – if a target end date was entered for the project it will show here.

» Late – how many steps in the project are late.

» Behind - how many steps in the project are behind schedule.

» CMDS – commands such as deleting a project.

» Create and save your own search results layouts using project core attributes.

» Use Print on the Actions pull-down menu to print the search results and export it to a csv file.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-3

The Status Bar

» The status bar shows up to five phases, if the project has more than five phases use the arrows
on the ends of the bar to scroll.

» Phase name with due date above, phase status in color – green on schedule, orange late.

Hover on a phase in the status bar to see the full phase name.

» As tasks get completed the bar will fill with color. When all tasks in the phase are done the bar
will be a solid color.

Solid orange bar – all tasks in the phase are complete but were late.

Solid green bar – all tasks in the phase are complete and on schedule.

When all tasks within a phase are completed (solid colored bar), the Project Manager must set
the current phase, which marks all prior phases as completed. Note that the Set Phase command
is only available to the Project Manager.

The Project Manager can set the phase backwards which marks all prior statuses not complete.
The tasks in the phases remain completed just the phase is marked not complete.

» Click on a phase in the status bar to go to the details for that phase.

» When the entire project is completed the Project Manager can close the project entering in
comments.

When a Project is closed, all assignments for the Project will be removed from assigned users'
Inboxes and the Schedule view will be locked.

The Project Manager can always reopen a project.

12-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

The Summary View
» The project Summary view shows the core attributes
of the project.

» The summary attributes can be edited except for


Project Number, Status, and Template.

If you created the project using the wrong template, you’ll


have to delete the project and create another one.

» The Project Manager can edit the Summary


attributes up until the project is closed.

» The Project Manager can change manager giving


another user privilege to update the project.

» The project can be saved to your dashboard and a link to the project can be emailed to another
Arena user.

» The Project Manager can delete the project.

» A project can be duplicated.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-5

The Schedule View

» The main view of a Project is the Schedule view.

» Here you see tasks and milestones listed under phases.

» Tasks and milestones (bold) are assigned to users for completion.

» Due dates are shown for each phase, task, and milestone.

» Status for each task and milestone are shown in green (on schedule) or orange (late).

» Use the CMD link to add references to other Arena objects or to add notes.

» The Project Manager can edit the project schedule and add or remove phases, tasks, and
milestones to make the project specific to their needs.

12-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Creating a Project
» Use the Create button next to the Project world and enter the project information.

» Name, Program, Project Manager, Start and End Dates, Description, and Template.

» If a template is selected the new project will contain its default phases, tasks, and milestones.

» The Project Manager can always edit the project schedule and make changes to what was in the
template.

• Edit the project schedule if desired, adding and removing phases, tasks, and milestones.

• Drag and drop to rearrange phases, tasks, and milestones

NOTE: If you are not the Project Manager (just the Creator) you will not be able to configure the
project schedule, if you did not select a Project Template the new project will be blank – no
phases, tasks, or milestones.

» If no template is selected the new project schedule will be blank and the Project Manager can
build it to their liking.

» The new project gets the next autonumber available.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-7

Setting Schedule Due Dates

» The Project Manager can set due dates for phases, tasks, and milestones and adjust those dates
as desired.

» If you're the Project Manager, you can adjust any due date in the schedule. Otherwise, you can
adjust only the dates of your own assignments.

» Assignments that are not marked as done by their due dates are considered late and will appear
as late assignments in the Schedule view.

» To adjust a single date, select the text field in the appropriate row of the Due Date column and
type a new date. You can also select a date using the calendar icon.

» To adjust multiple dates at once, use the checkboxes in the Due Date column to select the dates
you wish to adjust, and click a command above or below the column.

» Click +/-1 Day or +/-1 Week to add or subtract days from the date. You can click these buttons
multiple times.

A "week" is seven days, counting Saturdays and Sundays.

You can clear all your checks by clicking the Clear command.

Post your changes by clicking Save Changes in the pop-up panel at the bottom of the page.

12-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Assigning Tasks and Milestones

» The Project Manager can assign tasks and milestones to any Employee, Partner, or Supplier with
access to the workspace.

» To assign multiple milestones or tasks to the same user, use the checkboxes to select the
desired rows and click the Assign button at the bottom of the page.

» An assignee receives notifications about the task, and can edit assignment status on the
Schedule view of the Project and in the Assignments tab of their Dashboard Inbox

» Note: Suppliers can only edit assignment status in the inbox; they do not see the Projects world.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-9

Completing Your Assignments

» When a task or milestone in a project is assigned to you you’ll get notified on your Arena
Dashboard > Assignments tab.

» Here you can filter what assignments you see by Projects, Quality, Training, etc.

» You can set an assignment’s status or reassign to someone else.

» You can add notes and then edit or delete them.

» Click ASSIGNMENT link to open the project schedule.

From the project schedule you can only work on the tasks assigned to you.

Set the status, modify the due date, or reassign to someone else.

Add notes and references.

12-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Adding References
» Reference other types of Arena objects and link them to
your project phases, tasks, and milestones.

» These referenced objects may be proof of task completion


or documentation for the project.

» From the Schedule view use the Reference link on the CMD
menu.

References made from the Schedule view will be listed directly


under the Phase, Task, or Milestone (like you see in the graphic
on this page).

» The Project Manager can also add references from References view of the project.

References made from the References view link to the Summary view of the Project not to a
specific phase, task, or milestone.

» Choose the type of object you want to reference; Items, Changes, Files, Requests, Projects,
Quality Processes, Verify Records, URL Link, etc.

» When referencing an Item you choose which revision of the Item to reference.

You can choose “Latest” revision which means every time the Item gets a new revision that new
latest revision will be referenced.

» The References view is an aggregation of all references in the Project.

References have links to the specific Phase, Task, or Milestone or the Project Summary view.

References have links to open the objects.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-11

Quality View
» When a reference is made from an Arena Quality Process to a Project it’s shown on the project’s
Quality view.

» Click on the Quality Process # to open the quality process and see the relationship to the
Project.

12-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Setting the Phase of a Project

» When all tasks within a Project phase are completed, the phase is not automatically marked as
completed. Instead, the Project Manager for the Project must set the current phase, which marks
all prior phases as completed. Note that the Set Phase command is only available to the Project
Manager.

» The Project Manager sets the project phase to indicate its progress in the Progress bar—the
current phase has a dark blue outlined circle.

» A phase is not marked complete until the Project Manager changes the phase to move forward.

» This graphic shows the tasks in the Concept phase are complete (solid green bar) but the Phase
is not complete (dark blue outlined circle).

» When the Project Manager changes the Phase to Planning then the Concept phase will be
marked complete (solid green circle) and Planning now is the current phase (dark blue outlined
circle).

» If you select an earlier phase, the completion date for the phase will be reset.

» If you select a future phase, the completion dates of all earlier, incomplete phases will be set to
today's date.

» Users can continue working on assignments outside of the current phase.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-13

Project Actions Menu
» Change Manager – if you are the Project Manager or an Arena
Account Admin you can change the project manager at any time.

» Delete - if you are the Project Manager you can delete the project
at any time.

» Duplicate - duplicate the project choosing the views you want to


copy from the original project. Views available to copy are
References and Schedule including Assignees and Due Dates.

» Save to Dashboard – save a link to the project on your Arena


Dashboard.

» Email a Link – email a link to the project to other Arena users.

» Print the page you’re currently looking at and save it to a csv file.

12-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 12: Creating a Project
In this exercise you will:

» Create a project adding phases, tasks, and milestones.

» Assign tasks and milestones to users.

» Set the project due dates.

» Start the project.

You will create a Project from scratch (not using a template) and you will be the Project Manager.

The Project will have five phases each phase will have tasks and a milestone.

The Project will be built like this:

•Task – Create Marketing Requirements Document


Concept Phase
•Milestone – Concept Phase Review

•Task – Create Manufacturing Plan


Planning Phase
•Milestone – Planning Phase Review

•Task – Create Parts


Development Phase •Task – Build BOM
•Milestone – Release Design Revision

•Task – Add Vendors


Production Phase
•Milestone – Release Production Revision

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-15

Create the Project

1. From the Projects world select Create.

2. Complete the following required attributes:

Project Name: <enter your initials> NPI Project

Project Manager: <leave your student name here>

Start Date: <today>

Target End Date: <one month from today>

3. Click Create Project.

Before you can create milestones and tasks you must create a phase.

Edit the Schedule

The next step is to edit the schedule of your project by configuring phases, tasks, and milestones.

4. Click the Insert phase button.

5. Add four phases – make sure you save each phase:

Concept

Planning

Development

Production

6. If your phases are out of order, drag and drop them to correct.

7. Under the Concept phase hover on the Add button and add the following tasks and milestones:

Task: Create Marketing Requirements Document

Milestone: Concept Phase Review

8. Under the Planning phase add the following tasks and milestones:

Task: Create Manufacturing Plan

Milestone: Planning Phase Review

12-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

9. Under the Development phase add the following tasks and milestones:

Task: Create Parts

Task: Create Product BOM

Milestone: Release Design Revision

10. Under the Production phase add the following tasks and milestones:

Task: Add Approved Vendors

Milestone: Release Production Revision

11. Save the project.

Add Assignees

Now you will assign each task and milestone to a user. These users will get notified that they have tasks
to complete when the project is started.

12. First assign all tasks and milestones to yourself by checking the
box at the top of the table, above Concept phase. This selects all
rows.

13. Then click the Assign button.

14. Select your StudentX from the list and click Save Changes.

15. Now assign every task (not the milestones) to Steve Smith. This
can be accomplished in two ways; use the checkboxes in the first
column and Assign or select Steve Smith from the Assignee
column drop-down menu.

16. Leave all of the milestones assigned to you.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-17

Set the Project Due Dates

For this training class the project due dates will not be very realistic – this will be a very quick project!

17. First set all of the due dates to today.

a. Click on the checkbox on the Due Date column header, and


then select the calendar button from the toolbar.

b. Select today’s date from the calendar and Save.

18. Bump the Planning phase dates up by one day.

a. Click the three checkboxes for the Planning phase, task, and
milestone.

b. Click the +1 day button.

c. Save.

19. Bump the Development phase dates up by two days.

a. Click the four checkboxes for the Development phase, tasks, and milestone.

b. Click the +1 day button twice.

c. Uncheck the four checkboxes.

d. Before you save changes, continue to the next step.

20. Bump the Production phase dates up by one week.

a. Click the three checkboxes for the Production phase, tasks, and milestone.

b. Click the +1 wk button.

c. Save.

The progress meter now shows the due dates you selected for each phase.

12-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Start the Project

Your project is ready to be started. When you start a project all of the Assignees will get notified via
email that they have tasks to complete, they can also see the assignments in their Arena Dashboard.

21. Click the Start Project button.

a. Select Concept as the starting phase for this project.

b. Click Start Project button at the bottom of the page.

The progress meter should now have a blue outlined circle above the Concept phase and the project
header shows “STARTED AS OF <date>”.

22. Go to your Dashboard > Assignments tab and see all of your assignments (three milestones)
along with their due dates.

23. From the Dashboard, set all statuses to Done.

24. Click on one of the assignment links to open the Project to the Schedule view.

Now the progress meter and the phases show your completed tasks.

25. In the Concept phase set Task 01 to Done. You’re the Project Manager so you can complete
tasks for other users.

Now the progress meter shows a solid green bar on the Concept phase because all tasks and
milestones in that phase have been completed.

26. As the Project Manager, click the PHASE button and set the project phase to Planning. Now the
Concept phase shows the status Complete with today’s date.

Adding References

27. On Task 03 in the Planning phase, hover on the CMD link and select Add Files.

Since this task is to “Create Manufacturing Plan” you may want to reference an Item with a file
attached, or maybe simply a file.

28. Select the Choose File button and select any file you have on your computer.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 12-19

29. Leaving all of the file attributes as default, click Add.

The file object is now referenced under Task 03.

a. Add a second reference to Task 03 – this time hover on the CMD link and select Add
References.

b. Select Items and click the Specify Type button.

c. Search for an Item Name that contains “plan”.

d. Select 790-00002 Manufacturing Plan for Project XXX.

e. Click Add to List and then click Select Reference(s).

f. Now you can select the revision of this Item to reference – your choice – then click Specify
Revision(s).

The Item is now referenced under Task 03.

30. Go to the References view to see the list of references in this project. As you add references,
they will get aggregated here into one table.

31. Click on one of the task links to go back to the Schedule view and to that task highlighted in
blue.

Add a Note

32. On one of the referenced objects click the Add button to add a note.

33. Enter some note information and click Save.

End of Lab

12-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 13
Arena Training Management
This lesson covers the following topics:

» Training Management Overview


» Training Management Players
» The Training World
» The Training Plan
» Training Items, Files, Quizzes
» Completing Training Assignments
» Training Plan Progress
» Training Plan Matrix
» Training Plan Status
» Training Records Report
» Access Requirements
» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-1

Training Management Overview
» Arena Training Management offers a centralized location for all users to record their training on
vital company documents.
» Training plans can be created by department or job function and assigned to users for individual
self-training.
» Signatures are captured as evidence of "read and understood" acceptance.
» Quizzes can be required before signoff.
» Your Account Admin appoints a set of Training Managers who create Training Plans in the
Training World.
» The Training Manager for a plan adds the relevant Items to the plan; primary files associated
with those Items are the files on which users need to be trained.
• A Training Manager may be a person such as an Instructor, a Change Analyst, a
Department Head, or even Human Resources.

» After defining the list of Items in a plan, the Training Manager adds Users to the plan.
• Users have a specified time period to download and read their assigned Items, and then
mark each Item with an electronic signature.

• When an Item included in a plan advances to a new revision, users in the plan are
required to retrain on the Item.

» The Training Manager can also set a recurrence interval for an Item, determining when users are
required to retrain.
» The Records view of a plan shows a list of all users and Items in the plan, along with the status
of all assignments.
» The Training Manager can export all records for a plan, as well as the entire Training Matrix for a
workspace.
NOTE: If you don't see the Training World in your workspace, find out more about adding Training
Management by emailing your account manager or [email protected].

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Training Management Players
Arena Account Administrator

» Your Account Administrator configures the Training World for your workspace. They grant users
Training Manager authority and set up Training Plan Numbering. They also create roles/policies
that govern the Training world and assign these to users/user groups.

Training Item Creator

» This person is responsible for creating the Items in Arena PLM and adding the training files to
their Files view. They may also be responsible for creating and maintaining quizzes on these
training Items. They may also be responsible for creating Changes, getting those items released
for the first time and also updating the files and creating new revisions.

Training Manager

» The Training Manager may be synonymous with many different jobs at your company. The
Training Manager may be an Instructor, Supervisor, Change Analyst, Doc Control or maybe even
Human Resources.

» This person creates the Training Plans, adds items to Training Plans that include primary training
files (with or without quizzes), assigns Users to the Training Plans, receives regular notifications
regarding the Training Plans, and ultimately closes the Training Plans when all training is
finished.

Trainee User

» The Trainee is the user who is given training assignments, who is notified via email and their
Arena Dashboard Inbox, when they have been assigned training, and will complete and sign off
on their training assignments.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-3

The Training World

» You can search for Training Plans using the pre-defined Arena searches or by entering
information in the basic search bar.
» If you’re a Training Manager, hover over the Training world drop-down menu to create a
Training Plan.
» Or click the Create button next to the Training world.

13-4 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

The Training Plan

When creating a Training Plan, enter summary information about the plan.

» Number (required) will have a selectable prefix configured by your Account Admin. The next
number in a sequence will get added to the prefix after the window is saved.
» Name (required) is the name of the Training Plan.
» Description
» Manager (required) defaults to the person creating the plan. The Training Manager may be
different from the plan Creator.
» Days to Complete (required) is the number of days used to calculate due date for each User on
the plan. This number of days starts when a User is added to a plan.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-5

Training Manager vs. Creator
» The Creator of a Training Plan may select another person to be the Training Manager. Also the
Training Manager can be modified at any time while the plan is still open.

» Creator can do the following:


• Save to dashboard
• Email a link

• Print from KPIs


• Export Training Matrix
• Change Training Manager
» Training Manager can do everything that a Creator can do plus:
• Edit everything, change status, reopen a plan
• Delete an open plan

• Export and send reminders from KPIs

13-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Training Plan Items

» Training Plan items can be any released (Design or Production) Item that has an associated file.
» Any category: examples are Policy, Standard Operating Procedure, Work Instruction, and
Certification.
» One or more Items can be related together to form a Training Plan.
» The Training Plan will show all of the training Items that are required for a job.
» You’ll also see the latest effective revision of each item and the last revision where training is
required.
» Users assigned to a Training Plan are assigned all of the related training Items.
» If an item is removed from a plan all signed records are retained on the Records view.
» Items cannot be deleted when in a Training Plan, they must be removed from the plan first.
NOTE: users will only need to download and signoff on an item once. If that item is repeated in multiple
Training Plans the signature will show “Signed” in all Training Plans.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-7

Setting Recurrence Intervals

The Training Manager can set a recurrence interval for an Item, determining when users are required to
retrain.

» Recurrence must have a start date and can be set on a


schedule:
» Monthly or Yearly
» At a specified time of day
» Every X months – on a specific day of the month
» Example: every 6 months on the 1st of the month.
» Or on the First, Second, Third, Fourth, Last day of the
week.
» Example: on the Last Friday of the month.
» At the specified dates and times, the training period
will begin again.
» Each user will have the amount of time specified in the Days to Complete field on the Summary
view to sign off on the Items.
» Training Plans must be in the Open status for recurrences to trigger.
» When a Training Plan is closed all recurrence intervals are removed, however if you re-open the
plan the recurrences are reinstated.

13-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Days to Complete and Due Date

This example shows:

» Items and Users were added to a Training Plan on February 18 and at that time the users were
notified of their training assignments.
» With the days to complete set at 3 the due date for training is February 20.
» Then on June 1, after all users have signed the Training Plan, one or more of the Training Files
gets released to a new revision and retraining was selected on the Change.
» All Users are notified to retrain, and with the days to complete still set at 3, the new due date for
training is June 3.
» One of the Training Files has a recurrence set for retraining on the 2nd Monday of every January.
» On January 13 the recurrence triggers and Users are notified to retrain.
» Once again with the days to complete still set at 3 the new due date for training is January 15.
» If multiple retraining events occur, then the due date is based on the earliest unsigned Item.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-9

Adding Users to a Training Plan
» After defining the list of documents in a plan, the Training Manager adds users to the plan.
»

» Add users to the plan that need to complete the training assignments.
» Add them from the Training Plan > Users view or from the Training
Search Results window.
» Users have the time period specified for the plan to download and
read their assigned documents, and then mark each document with
an electronic signature.
» When an Item included in a plan advances to a new revision, users
in the plan are required to retrain on the Item.
» If recurrences are set on Items, the User gets notified on the Retrain
date.
» In the Records view of a plan, the Training Manager can view a list of all users and Items in the
plan, along with the status of all assignments.
» If a user is removed from a plan all signed records are retained in History.
NOTE: users will only need to download and signoff on an item once. If that item is repeated in multiple
Training Plans the signature will show “Signed” in all Training Plans.

13-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Completing Training Assignments

» When training assignments are due, the User receives a notification via email and their Arena
Dashboard Inbox, including the due date, by which they must sign off.
» Click the assignment in the notification email, or the Assignment link in the Dashboard to open
the Items view of the Training Plan.
» The user may see the Sign command and/or the Quiz & Sign command. These commands are
disabled until the User clicks the File Download icon to download the file.

» After downloading and reading the file, click Sign or Quiz & Sign.
» If no quiz is required on a training Item, then the User enters their password and selects the
checkbox to indicate that they have read and understood the material associated with the Item.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-11

Completing a Quiz
» When a quiz is required on a training Item, after the Trainee
downloads the training file, they will be able to select the Quiz &
Sign link to start the quiz.
» Trainees must answer a configured number of questions correctly
in order to get a passing grade.
» If they fail, then they have the option to retake the quiz until they
do pass.
» When retaking a quiz, questions are randomly shuffled.
» After passing they’ll be able to signoff.

» The Training Plan History view shows all quiz attempts and logs all pass/fail grades.

13-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Training Plan Progress

» The progress toward completion of a Training Plan is visible at the top of every view of the plan.
» A box shows the Key Progress Indicators (KPIs) for the plan: number of users included in the
plan, number of users who have completed all assignments in the plan, and number of users
who have late training assignments in the plan.
» Click a KPI to drill into the data, opening a filterable Progress Matrix of users, their assignments,
and the status of those assignments.
» From here the plan Creator and Trainee user can print, a Training Manager can print, export, and
send reminders.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-13

Training Plan Files

» The Files view is where you can add information about the plan such as
rosters, class sign in sheets, certificates, etc.
• You can add files, existing files, web links, FTP links, and create
placeholders

» When you add a file, a File object gets created, like always, but there’s
no link to the File object on this view.
» File editions are locked when associated with a training plan. New
editions can be created if necessary from the FILE object.

» When adding files, you can search


and select or drag-and-drop into
the Add Files window, then upload
all of the files at once.
» Updating a file on the training plan
does not affect training records or
send notifications to users that
something has changed.

» If you’re workspace uses Access Roles, any Full User can add and remove files from a training
plan.
» If you want more control, for example only the Training Manager can add and remove files, use
Access Policies.

13-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Training Plan References

» A training plan can reference steps in a quality process.


» This is a bi-directional link; the training plan has a link to the Summary view of the quality
process and a second link to the step on the quality process Details view.
» The link to the step in the quality process will take you to that step on the Details view, which
will be highlighted in blue.

» You can also open a quality process and make a reference to a training plan.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-15

Training Plan Records

» The Training Plan Records view shows all of the completed signoffs for this plan.
» Filter the records by username, user type, item, rev, and name.

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Training Plan History

» The History view on the Training Plan shows, in chronological order, everything that’s happened
to the plan including when and who created it, modified it, downloaded it, and signed it.
» History can be filtered by all history, just status changes, or by number of days.

WARNING: If a Training Plan is deleted all records are lost!

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-17

Training Plan Status

» A Training Plan is either Open or Closed.


» After all users have signed off on their training activities the Training Manager will get notified in
their Arena Dashboard Inbox.
» When the Training Plan is closed it is locked and can’t be modified.
» The Training Manager can always Re-Open the Training Plan if necessary, to make
modifications.

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Item > Files View

» Each Item on a Training Plan needs an associated file set to primary.


» The primary file must be an uploaded file, no links or placeholders.
» Above is an example of a training Item that includes two files. Only one file can be marked as
primary and would be linked to the Training Plan and is required for training.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-19

Item > Training View

» An Item’s Training view has the following subviews:


» Training Plans – a list of all Training Plans that contain this Item.
» Records – a list of all Users who have completed training on this item.
» Quiz – the quiz for this training item (optional).
» Quiz History – a record of all modifications made to the quiz on this item.

13-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Creating a Training Quiz

» A quiz is created on the Effective revision of an Item.


» Only a Training Manager can create and see quizzes.
» When creating a quiz, enter the number of questions to present to the Trainee, the number of
correct answers required to pass, and whether to show the correct answers to the Trainee or not.
» Then create a pool of questions that will be presented to the Trainee in a random order.
» Enter the answers, checking the box on the correct answer – a question may have more than
one correct answer – setting up a “select all that apply” scenario.
» If there are important questions that you want to always be presented, check the required box
on the question.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-21

Training Plan Matrix


» From the Training world, the Training Manager and plan
Creator can export a Training Matrix to Excel.
» The Training Matrix is a grid of all users and all Items
included in any Training Plan.

» The matrix shows all users, the training plans they are in (comma separated), each Item they
need to train on with the effective revision of that Item.
» In this example, Sue Adams is in two training plans Shop Floor Maintenance and Marketing
Department Training.
» Sue must train on items 760-00001 rev A, 790-00003 rev A, TRN-0001 rev A, and TRN-0003 rev
01.

1.

13-22 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Training Records Report

» The Training Records Report provides training record history across all Training Plans.
» The Report includes multiple rows per user, with each row containing training record
information about a single document revision.

» Select columns to include in the report


» Specify data filters such as including only open Training Plans
» Enter report details such as sorting order
» Save and run the report – csv or xls

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-23

Access Requirements
Player Using Access Roles Using Access Policies

• Read and Edit policies for Item


• Full license Specs and Files views.
• Training license • Read and Edit policies for Item
Training Training subviews.
• Full Employee role
Manager
• Read, Edit, Delete, and Export
• Must be assigned as a Training
policies for all Training Plan views
Manager by the Account
and statuses
Administrator
• Training License

• Full license • Read and Edit policies for Item


Training Item Specs and Files views.
Creator • Full Employee role
• Read and Edit policies for Item
• Training license Training subviews.

• Read policy for Item Specs view

• Any license • Read and Download policies for


Trainee User Files view
• Any Employee or Partner role
• Read policy for Training Plan
• Training license Summary view
• Training license

Training Only • Add-On Product(s) Only license


User • Training license
• Training license

» When using Access Policies - Rules can be created for all training views, along with expressions
on status (open/closed).

13-24 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 13: Training Management


Exercise 1: Creating and Releasing a Training Item

2. Select Create next to the Items world.

3. Complete the following and Save.

a. Category: Procedure
b. Number: (your choice)
c. Item Name: (your student #) Laboratory Clean Out Procedure
d. Leave all of the other attributes as defaults and click Create Item.
4. Actions > Save to Dashboard so you can find this Item quickly.

5. Write down your item number here: __________________________

Adding Training Files

6. Hover on the Files view drop-down and select Add New Files.

7. Choose Files and select any DOCX (Word) file that you have on your computer. If you are using
an Arena Training computer, you can upload Laboratory Clean Out Procedure.docx from your
machine’s Desktop.

a. Category: Procedure
b. Leave all of the other attribute defaults.
8. Choose Files again, this time select any PDF file that you have on your computer. If you are
using an Arena Training computer you can upload Laboratory Clean Out Procedure.pdf from your
machine’s Desktop

a. Category: Procedure
b. Leave all of the other attribute defaults.
c. Click Add.
9. Make the PDF file primary. Hover on the Command button and select Make Primary File. You
should see a green check on the PDF file line.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-25

Releasing the Training Item

10. From the Item click Add to Change.

Wizard Step 1: click Create New Change.

Wizard Step 2

11. Category: your choice

12. Leave all other attribute defaults and click Create Change.

Wizard Step 3: click Specify Items.

Wizard Step 4

13. Select New Phase – In Production

14. Click Save.

15. Click Submit, select a Change Admin (if required), enter your password, and click Submit
Change.

16. Select Force Approval.

The Change should now be released and effective.

Exercise 2: Creating a Quiz

1. Open the item that you just released.

2. On your Item, go to the Training view > Quiz subview.

3. Select the Edit button.

a. Number of questions: 3

b. Correct Answers Required: 2

c. Show Correct Answers: No

d. Enabled: <check>

4. Enter Question 1, it’s answers, and then check the correct answer(s).

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5. Add three more questions using the Add Question

6. When finished, select the Create Quiz button at the bottom of the window.

Exercise 3: Creating a Training Plan

1. From the Training world, select Create.

Complete the following and Save.

a. Number: (your choice)

b. Name: (your student #) Chemists

c. Description: Training Plan for Chemists

d. Manager: (select your student #)

e. Days To Complete: (your choice)

f. Click Create Training Plan.

2. From the Actions menu, select Save to Dashboard.

3. Write down your Training Plan number here: __________________________

Adding Items to the Training Plan

4. Go to the Items view of the Training Plan.

5. Select the Add button and add your training Item that you created in the previous exercise.

You should see the Quiz & Sign command in the Signature column.

6. Just for an example, add one other Item, with files, that you find in this workspace.

You should see the Sign command in the Signature column (no quiz).

7. On your Laboratory Cleaning Procedure select the “clock” icon and add a Retrain On date of
your choice.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-27

Assigning Users to the Training Plan

8. Go to the Users view.

9. Select the Add button and select yourself (if you’re in an Arena training class, select your
student#). You will now have a training assignment in your Dashboard Inbox that you need to
complete.

Completing Your Training Assignments

10. Go to the Dashboard > Assignments tab.

a. Filter the view by selecting All Incomplete Training Assignments from the pull-down
menu.

b. Sort by Deadline to see which assignment is due first.

c. Select the first Assignment name to open that Training Plan.

11. On your Laboratory Cleaning Procedure, click the File icon to view the file (you whould actually
read the file in a real training situation!).

12. Select the Quiz & Sign icon.

a. Complete the quiz – if you fail, retake the quiz until you pass.

b. Enter your password, check the acknowledge box, and click the Sign button.

13. On the other training Item:

a. Click the File icon to view the file.

b. Select the Sign icon.

c. Enter your password, check the acknowledge box, and click the Sign button.

14. Go to the Training Plan Summary view. This will refresh the screen so you can see the Training
Plan Progress.

15. Go back to the Dashboard. If you have more assignments, continue signing off on each of
them.

13-28 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Exercise 4: Managing Your Training Plan

1. Go to your Training Plan. (Hint: you may have saved it on your Dashboard)

2. Go to the Training Plan Records view to see which Users have signed off. Here is where you
could Export the records to Excel.

3. Go to the History view to see everything that’s happened to this Training Plan.

Checking Training Plan Progress

4. Click on any of the KPIs in the Training Plan Progress box to open the Training Progress window.

a. Pull down the list next to Users to see that it correlates back to the Training Plan
Progress box; All Users, Complete, and Late.

b. Here is where you can send a reminder (because you are the Training Manager on this
plan) to all Users or just Users with incomplete assignments.

c. You can Export this Training Progress chart to Excel and also Print it and save to CSV.

d. Exit the Training Progress window.

Running a Training Records Report

5. Hover on the Reports world drop-down and select Create.

Wizard Step 1:

6. Select Training >> Training: Records for report type.

7. Select any columns you wish to include in your report.

Wizard Step 2:

8. Specify the column order and the sorting and grouping of your report.

Wizard Step 3:

9. Set the filters to narrow the results to the following:

a. Include > Training Plan Number > starts with > T

b. Exclude > Training Plan Status > equals > Closed

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 13-29

Wizard Step 4:

10. Enter a title for your report.

11. Create & Run Report.

12. In the “Running a Report” window review the Data Filters you selected, enter an optional report
Description, choose the format for your report, and then Run Report.

13. The Personal Report object opens to the Recent Runs view showing that you just ran the report.
The gold header across the top of the window explains that the report is being processed and
can be found on the Downloads tab of your Dashboard.

14. Go the the Summary view where you can Edit the format, filters, and summary of the report
object if necessary.

15. Go to your Dashboard Downloads tab and click the Download button (or the File name). Then,
depending on your browser, open the report in csv or Excel.

End of Lab

13-30 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Lesson 14
Reports
This lesson will cover the following topics:
» About Reports

» Creating a Report

» Report Types

» Running a Report

» Downloading, Editing, and Deleting a Report

» Sharing a Report

» Report SmartLinks

» Report Administrators

» Arena Analytics

» Lab Exercises

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-1

About Reports

» There are two types of reports; Custom and Standard.

Custom Reports

» Custom Reports can be created for Items, Changes, Requests, Projects, Quality, Requests,
Tickets,and Training.

» If you are an Account Administrator you can also create Reports about user activity in your
workspace.

» Choose the attributes to show and the data to include in the report.

» You can control whether a Report is shared, so it can be run by any user with appropriate access,
or personal, so it can only be run by you.

» You can output a Report in .csv or .xls file formats.

» After the Report is complete, you can download it from the Downloads tab of your Dashboard
Inbox.

» Reports are saved in the Reports world and can be rerun at any time.

Standard Reports

» Standard reports are pre-defined, which means that the table format has already been created
and the reports are ready to be run.

» Standard reports cannot be created but can be personalized and saved as Custom Reports via
the Save As button.

14-2 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Creating a Custom Report

» When in the Reports world, click the Create button.

» Specify the report type

» Specify the table format

» Specify the data filters

» Enter the report details

NOTE: All Reports are personal when first created. If you wish to convert a personal Report into a
shared Report, you may do so later with the Share Report command.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-3

Custom Report Types
Report type and sub-type determine which attributes are available to use in the report.

Changes
Decision History
Implementation
Lifecycle History
Modified Items
Summary
Items
Costing
Purchases
Summary
Tickets
Projects
Overview
Quality
Details
Summary
Requests
Affected Items
Built Changes
Discussions (Issues/Responses)
Lifecycle History
Recommendations
Summary
Tickets
Summary
Training
Records
Users
Access History
Summary

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Editing a Custom Report

» You can edit the table format, filters, and summary information of a Report.

NOTE: You cannot edit a Report whose Visibility Status is Shared.


» The Report Type may not be edited; create a new Report if you would like to create a different
type of Report.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-5

Standard Reports

» Standard reports are pre-defined, which means that the table format has already been created
and the reports are ready to be run.

» Hover on a standard report Title to see a description of the report, the last time it was run, and
the total runs.

» Click on the Title or use the “Go To Summary View” link on the preview panel to open the report
object.

» Standard reports cannot be created but can be personalized and saved as Custom Reports via
the Save As button. However, the report format still can’t be configured.

14-6 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Standard Report Titles
» Changes Approval History

» Changes Pending Sign-Off

» Changes Sign-Off Cycle Times

» Item to Item References

» Items Approval History

» Items Pending Sign-Off

» Items Sign-Off Cycle Times

» Items Where Used

» Pending User Training

» Quality Affected Objects

» Quality Custom Attributes

» Requests Recommendation Cycle Times

» Requests Recommendation History

» Requests Recommendation Status

» Supplier Status

» Temporary Change Expiration

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-7

Running a Standard Report

» Run a Standard Report from the search results Commands column or open the report and click
the Run Report button on the report header.

» Enter the run details by searching for the objects to include in the report.

» Click the Preview button to see the first 50 rows of the report. Run the report to see all results.

This example shows the “Changes Approval History” report including all Change numbers containing
*7*.

» Select Run (.csv or .xls) to run the report once without saving the run details.

» Select Save As to create a Report object which saves the report details, will be included in a
search results, and will show number of runs and last run time.

14-8 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Downloading Report Results

» After you run a Report the results are available in the Reports world as well as the Downloads tab
of your Dashboard Inbox.

» You can download the results of a Report from these pages in the Reports world:

o In the Reports search results there’s a download icon .

o In the Summary view of the Report there’s a download icon .

o In the Recent Runs view of the Report there’s a download icon .

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-9

Deleting a Report

» You can delete any of your personal Reports.

» Only a Report Administrator can delete a shared Report.

» When a Report is deleted, existing runs are unavailable for download.

14-10 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Sharing a Report

» You need to share a personal Report if you want other Employees to see and run it.

» When a Report is shared, Run results are shared too.

NOTE: this can result in certain users gaining visibility into data they wouldn't otherwise be able
to see.

SHARING IS NOT REVERSIBLE! Once you share a Report, you cannot make it personal again.

» A shared Report cannot be edited, and only a Report Administrator may delete a shared Report.

Sharing Report SmartLinks

» SmartLinks are only available on shared Reports.

» Report SmartLinks always link to the latest run of a Report.

» When a user clicks a SmartLink, they download the content of the Report run, and are not taken
to a page in Arena.

» Paste the URL into an email, company wiki, intranet, or any document.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-11

Report Administrators

» If you are an Arena Account Admin, go to Workspace Settings > Reports > Add Administrators.

» Arena Account Admins are the only users who can designate a Report Administrator.

» Report Administrators are the only users who can delete shared Reports.

» Any user with full Employee or Partner access may be designated a Report Administrator.

14-12 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Arena Analytics

» Arena Analytics adds Business Intelligence to Arena presenting graphical charts and analysis in
the Reports.

» Easy-to-configure dashboards display reports about your data in Arena, like product
development cycle time, product quality trends, project performance, and supply chain health.

» All Employee users in the workspace can view key metrics and indicators in easy-to-read graphics
and charts.

» When Arena Analytics is enabled, configurable Dashboards for Items, Changes, Requests,
Projects, and Quality are visible in the Reports World by selecting Analytics from the Reports
drop-down in the World bar.

» Arena Analytics is an additional product that can be added to your Arena workspace. Contact
[email protected] to discuss setting up Arena Analytics for your company.

» More information about Arena Analytics is available in the online Arena Help.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-13

14-14 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

LAB 14: Reports
Exercise 1: Viewing Custom Reports

1. From the Worlds drop-down menu select Reports.

2. To search for all report objects, click Go at the end of the search bar.

3. From the “Custom” tab, here are a few things you can do:

a. Hover on the Title down-arrow to see summary information.

b. Run a report by clicking Run Report from the command column.

c. Download the last file run by clicking on the download icon .

d. Open a report to its Summary view by clicking on the report Title.

Exercise 2: Creating a Custom Item Summary Report

1. Click the Create button at the top of the window next to the Reports world.

The Creating a new Report wizard opens, there are four steps,
Wizard Step 1: Specify Report Type

2. To Define Report Type, select Items and Items: Summary.

3. Filter columns and data by category: [Electrical].

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-15

4. Select Columns to Include as follows:

a. Item Number

b. Item Name

c. Category

d. Lifecycle Status

5. Click Specify Report Type.

Wizard Step 2: Specify Table Format

6. For Column Order, move Lifecycle Status to the top of the list.

7. Sort by Lifecycle Status.

8. Group by Category.

9. Click Specify Table Format.

Wizard Step 3: Specify Data Filters


The next step is to set up filters to narrow the results. Note that when you create more than one filter,
data must meet all of the specified conditions to be captured in the results.

10. Include Category equals * (asterisk) to include all categories in the report.

11. Click Specify Data Filters at the bottom of the page.

Wizard Step 4: Enter Report Details

12. Finish by entering a report Title of “Parts by Lifecycle and Category – your initials”.

13. Delete the default description and enter your name.

14. Click Create Report on the bottom-right corner of the page.

The wizard will close and you will be put on the Personal Report Summary view.

14-16 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

Run and View the Report

15. Run the report from either the green status message or from report header.

16. The Running a Report page opens showing you the Data Filters you selected. You can enter a
Run Description here but it’s not required.

a. Leave Output Format set as Microsoft Excel and click Run Report.

You’ll see a status message across the top of the page telling you that the report is being run. You will
be notified in the Downloads tab of your Dashboard Inbox when the results are available for download.
Depending on your notification preferences, you may also be notified by email.

17. To get to the report, either click the Downloads tab link in the status message or go to the
Dashboard Downloads tab.

18. Refresh the page by clicking on


the Downloads tab a few times
until you see your report and then
click the Download button on the
right.

19. Depending on your computer’s


operating system and your
Internet browser, you should be
prompted to open and/or save
the report file. Select to open the
file in Microsoft Excel if it’s offered
to you. If not then save the file to your computer, go to it and open it from there.

20. If you were successful in opening your report you will see header information and then the
columns you selected, in the order you set for them. You should also see the items grouped by
Category.

a. Exit from Microsoft Excel.

b. Back in Arena, on the Dashboard Downloads page, dismiss your report by checking the line
and clicking the Dismiss button. You’re not deleting the report just dismissing this
notification!

c. Go back to the Reports World from the World drop-down menu.

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-17

21. Your report should still be in this list.

22. Open your report by selecting the Title.

23. From the Edit button select Edit Filters.

a. Only change the Run-Time Edit from No to Yes.

b. Click Specify Data Filters.

24. Click the Run Report button.

25. This time, because you set Run-Time Edit to Yes, you’re asked to enter the run details.

a. Remove the * and type Resistor to show only that category in the report.

b. Click the Run Report button.

c. Wait until the output is finished processing, then click the download icon to see the results.

The report should only show Category: Resistor

Exercise 3: Running a Standard Report

1. Use the Arena Back button to go back to the last search results – or select Reports from the
World drop-down menu at the top of the window.

2. Click on the “Standard” tab.

3. Hover on the Title down-arrow to see summary information on these standard reports.

4. Choose any report and select Run Report from the Commands column.

5. The report Summary shows a lock icon, you are not allowed to modify a standard report
configuration.

6. Click the Run Report button on the header.

a. Enter the run details (your choice).

14-18 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

b. Click Preview. You will only see the first 50 lines in the report, run the report to see all results.

Run Without Saving

7. To run the report without saving the details use the Run (csv or xls) button.

a. The report file will be on your Dashboard > Downloads tab.

b. The report details were not saved – use the Arena Back button to go back to the Last Report.

Saving a Standard Report

1. Once again enter the run details (your choice).

a. Preview to see the first 50 rows in the report.

b. Click Save As (bottom of the window) to create a report object that you can use again.

c. Enter a title for your report (and an optional description), click Save.

2. Search for all reports – or select Reports from the World drop-down menu at the top of the
window.

You should see your saved Standard Report in the search results.

3. You can run your report from the Commands column or open the report object by clicking its
Title.

4. You can edit the report Title and Description but that’s all – this is still a Standard Report!

5. If you’d like, you can delete your report from the Actions menu.

End of Lab

© 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 | 14-19

14-20 © 2021 Arena, a PTC Business | 989 East Hillsdale Blvd Suite 250, Foster City, CA 94404 |

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