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Airbnb EBOOK

The document discusses setting up an Airbnb business, including creating an LLC, obtaining corporate leases for multiple units, researching potential rental markets, and communicating with property owners about subleasing units. It provides tips for legitimizing the business through legal structures, separate business bank accounts, and potentially developing a company website. The goal is to build a portfolio of rental properties across different locations.

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olivia
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (1 vote)
2K views29 pages

Airbnb EBOOK

The document discusses setting up an Airbnb business, including creating an LLC, obtaining corporate leases for multiple units, researching potential rental markets, and communicating with property owners about subleasing units. It provides tips for legitimizing the business through legal structures, separate business bank accounts, and potentially developing a company website. The goal is to build a portfolio of rental properties across different locations.

Uploaded by

olivia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

TIME

N A N CI AL
FI

O C A T I ON
L
INTRODUCTION: LET'S GET STARTED 4

PREPARATION 5

RESEARCH AND ACQUISITION 10

IMPLEMENTATION 24

AUTOMATION AND SCALE 32


During our process there are 3 different platforms we will be using for
both listing and research purposes.

Set up your accounts now - they are all free to set up!

AirBnB.com: WHERE WE WILL LIST OUR PROPERTIES


ON: JUST PUT IN YOUR PERSONAL INFO FOR NOW AND
LATER ON IN THE PROCESS WE WILL CHANGE IT

AirDNA.co: RESEARCH AND DATA - FORESEEING WHAT


LOCATIONS AND UNITS ARE MAKING MONEY (FOR A
90% DISCOUNT TO GET FULL ACCESS TO AIRDNA
VISIT, https://marketsearchgroup.com/)

Apartments.com: THE MAJOR PLATFORM WE WILL


USE FOR COMMUNICATION TO DIFFERENT
LANDOWNERS, HOMEOWNERS, ETC
For any operation of business, you absolutely need an LLC to

Legitimize and legalize your business,


Puts you In a better position to negotiate and sublease from
homeowners
Protects you and your assets
Looks more professional
Keeps your business debts away from your personal finances

DO YOUR RESEARCH: You can use legal zoom, file directly


with the state or get more information by speaking to an
attorney (YOU WILL NEED TO GET AN EIN NUMBER!)

Will want to create an email, PayPal and other accounts in


order to look more professional and keep your business
affairs separate from your personal

YOUR LLC NAME: Should be professional & represent your


long term business goals

Naming your LLC real estate related may put you in favor In
the airbnb business

KNOW YOUR COSTS as they vary from state to state


Before we get started I wanna give you a breakdown of the general view
of the system I use to get units and list them on airbnb.

WHAT IS A CORPORATE LEASE?


A corporate lease is nothing more than a company or
business signing a lease to rent multiple units with
the agreement that you will be subleasing those units
to tenants, clients, or guests.

To put It simply,
It is a lease agreement between the apartment
complex and your company.

WHY A CORPORATE LEASE IS


BETTER THAN A PERSONAL LEASE
This way protects you and keeps you safe being
under the umbrella of your company.

Allows you to obtain multiple units at a time vs just


one

The most transparent and secure way to sublease


You will absolutely need a business bank account after setting up your
LLC. (We will use your company Information for each account mentioned)

OPENING A BIZ BANK ACCOUNT


I have run my entire Airbnb business using a Chase Business
Checking, but you can go wherever you prefer or are more
comfortable with. Your current preferred bank may already
have business account options that work great for you.

You will be using your company Information and LLC to open


this account

Separate financial business accounts will be absolutely


necessary to legitimize your business and keep track of your
finances at the end of each tax year

BUSINESS PAYPAL
You will also need your LLC to set up your business paypal
account

Airbnb gives the option to send payouts either directly through


to your bank account or to your paypal account

PayPal Is great because transaction process becomes quicker


and you have the option to have access to your money much
faster
Here are 2 basic ways to do short term rental arbtirage.

1. SHARED SPACE
Great for home owners who have an extra mother
suite, bedroom, or guest house available

Rent out part of home to Couples or Individuals

Capacity and Profit Limit - but definitely still a way


to make passive Income

2. ENTIRE SPACE
Renting out one or multiple units that allow the
entire place to be available to rent to tenants on
airbnb

Most Potential Profit and best way to build your


AirBnb portfolio

Same Strategy I use to build my portfolio


THINGS TO CONSIDER
Does your city have major tourist spots?
Top 10 Cities to Travel In the US, a specific state, etc
Are there amusement parks, popular restaurants or schools
close by?
Why do people travel to your city?
Where are people traveling?

RESEARCH TIPS
Stay away from 3 cities In the US: New York, San Francisco
and Santa Monica due to strict regulations against airbnb

Always check if legal Airbnb/short term rentals Is legal In


your city by doing a quick google search

You are not limited to your home town, AirBnb Is


WORLDWIDE! You can have properties In multiple states

Create a master spreadsheet or list with every different city


that sparks your Interest

FIND AT LEAST 10 CITIES AND FILL UP YOUR MASTER


SHEET OF POTENTIAL LOCATIONS FOR YOUR AIRBNB
BUSINESS
The SIZE of your property absolutely matters. The factors that are In
relation to the size of your property will determine your profitability and
potential revenue.

You can go after very many property sizes, but it will all be determined by
where you are at personally In your business and finances.

THINGS TO CONSIDER
More Square footage means more to furnish later
The bigger the property, the more rooms, more people you
can sleep, more you can charge
There are SIGNIFICANT jumps In revenue from one bed to 2
bed, and so forth
The difference between going from a 3 bedroom to a 5
bedroom can be revenue difference of 100K

PRO TIP: USE THE AIRDNA'S RENTALIZER TOOL


One of AIRDNA's amazing features In research Is the rentalizer tool.
Shows you estimations on each of the following based on your
property size, city and location!

ESTIMATED ANNUAL REVENUE


ESTIMATED DAILY RATE
OCCUPANCY RATE
After researching, and comparing every parameter, detail and
location, you should have narrowed down which 3-5 locations that fit
best for your current goals.
ON APARTMENTS.COM

1. Look for apartments, condos and townhomes or homes In your


set location.
2. You will be making your first point In contact with each listing
that fits what you are looking for based off your earlier research
3. First Point of Contact: Click the CONTACT PROPERTY button and
Include In your message this message:

Corporate leasing Is
just LEASING THROUGH
YOUR COMPANY rather
than you personally.

This is how you can rent


out MULTIPLE units at a
time

Email as MANY
properties as you could.
The hungrier you are,
the more that you need
to email.
Reach out to 100
properties a day If you
have to.
Hey Name,

I completely understand what you were saying when you requested that
this is not an “Airbnb type” situation. Airbnb is known by communities for
too much noise, too much partying, not knowing who is in the unit, one
night stays etc. I completely understand that.

We have actually figured out a strategic way to sift through the traffic that
is coming to the Airbnb platform to obtain the ideal clients that my
company is looking for.

There are many traveling nurses, business professionals and other qualified
individuals that are looking for a temporary housing solution on the Airbnb
platform, and we simply find them and divert them back to our company to
go through our pre screening process, while avoiding all of the other
individuals that would not be ideal for your community.

Our number one priority at any property is the safety of all of the tenants
and seamlessly integrating in your community without disturbing any of
your long term tenants. I can assure you that you will have no issues with
my company’s model in your community.
When it comes to scaling your company, very often you will be asked
for your company website.

Investing in building your website will do the following:

Legitimize your business to others


Immediately give you the upper-hand professionally
The best resume your company can have
Position you for better opportunities In the future

You can outsource to someone or build one yourself

FIVERR.COM Is a great platform to outsource on an affordable budget

WIX.COM or SHOPIFY.COM are great platforms to build your own


website for free or for very low cost

You do not
necessarily NEED a
website to run your
business, but
Investing In one at
some point to really
legitimize your
business can and
will take you far!
Security Deposits and Move In Dates

SETTING MOVE IN DATES:

First of the Month:


Great to furnish and get your units up within a few days - If you move
fast you can get your rent paid before the month Is over

Middle of the Month:


Negotiate your rent so your move In cost would be cut In half and
allows you to save a little on the front end

SECURITY DEPOSITS

Most places will charge you both first month's rent and a security
deposit. Security deposits often vary depending on If the unit Is
private owned or company owned.

I personally don't like security deposits that are more than your
actual monthly rent.

These are the upfront expenses to get the keys for this business.
THINGS TO CONSIDER
CHECK IN/CHECK OUT PROCESS?
WHAT IS PARKING LIKE?
ARE THERE GATES OR IS THE LOCATION HARD TO FIND?
SYSTEM FOR CLEAN UP?

You want to make it as EASY as possible for your guests, even if you
have to invest to make it that way.
There are multiple ways to do this:
Hire a host check In for you
Allow Self Check In with a keypad lock

Some units allow for self check In and others require you to hire a
host.

KEY CAFE Is a company that does key storage for people around the
united states. You can give people access to keys through your phone
and allow your cleaners, guests, or hosts to In order to access the
keys. This Is not the most convenient route for your guests. If this Is
what you have to use for certain locations, I would hire a host to get
the keys and check In the guests for you.

LOCK BOXES: There are various


models you can find on amazon.
These are only beneficial If they
have access to the front door
without having to get In by
another gate or key.

MAKE SURE YOU ASK FOR OR GET A MINIMUM OF


TWO SETS OF KEYS
WHERE TO FIND:

TOWELS, UTENSILS, BASIC ESSENTIALS:


AMAZON.COM WALMART ONLINE

FURNITURE DECOR
LOCAL, HOLE IN THE WALL HOMEGOODS
FURNITURE STORES TJ MAXX
FINANCE FURNITURE ROSS
SOMEWHERE MARSHALLS
YOU CAN ALSO FIND UNITS THRIFT
THAT COME FURNISHED TARGET
ALREADY

FREEBIES THAT YOU WILL BE OFFERING YOUR GUESTS


MAKE IT A NECESSITY TO PROVIDE THESE AMENITIES TO YOUR GUESTS!

BATHSOAP HANDSOAP
SHAMPOO DISHWASH SOAP
LOTION TRASH BAGS
TOOTHPASTE HAIR DRYER
TOILET PAPER PAPER TOWELS

GET SOMEONE CREATIVE TO HELP YOU AND GIVE


YOU A SECOND OPINION

DON'T TAKE TOO LONG! YOU WANT YOUR UNIT TO


BE UP SOON AFTER YOU GET YOUR KEYS
INFO AIRBNB WILL ASK FOR
PROPERTY TYPE
HOW MANY GUESTS CAN YOUR UNIT ACCOMMODATE?
(PRO-TIP: ONE FULL BED CAN COUNT AS 2 PEOPLE, ALSO
CONSIDER SOFA BEDS, ETC. THE MORE PEOPLE YOU CAN SLEEP,
THE MORE PROFITABLE/VALUABLE THE UNIT)
HOW MANY BATHROOMS?
PINNING TO EXACT PLACE (PRO-TIP: TRY TO BE AS ACCURATE
AS POSSIBLE, ESPECIALLY FOR APARTMENT UNITS AND THE
LIKE)
FREE AMENITIES? (PRO TIP: AIM TO CHECK OFF AS MANY OFF
OF THIS LIST AS POSSIBLE)
WHAT SPACES CAN THE GUEST USE?
SETTING THE SCENE: INCLUDES PHOTOS AND SHORT
DESCRIPTION (PRO-TIP: THE COVER PHOTO IS EVERYTHING!
AND IS THE FIRST THING PEOPLE WILL SEE. IN YOUR
DESCRIPTION MAKE SURE YOU INCLUDE FAMOUS OR POPULAR
SPOTS THAT ARE CLOSE BY!)
LISTING TITLE (PRO-TIP: INCLUDE BEST FEATURE OR BEST
HIGHLIGHT ABOUT YOUR SPOT IN TITLE AS CLICK BAIT)
HOUSEHOLD RULES (INCLUDE FINE FEES, SPECIFICS, ETC TO
HOLD YOUR GUESTS ACCOUNTABLE)
CALENDAR AND BOOKING DETAILS AND PREFERENCES
SETTING YOUR PRICING (PRO-TIP: SET A GOOD BASE PRICE,
PROVIDE DISCOUNTS THAT YOU SEE FIT IF YOU WANT TO
POTENTIALLY GET FASTER BOOKINGS. WEEKEND PRICE SHOULD
BE MORE THAN YOUR BASE PRICE)
SET CLEANING FEES (CHECK OUT FOR 11 AM IS BEST TO GIVE
YOUR CLEANING CREW TIME AFTER EACH STAY)
COMPETITION ON AIRBNB
AIRBNB IS GREAT BECAUSE IT GIVES YOU SO MUCH ACCESS TO
OTHER HOSTS DATA.

THIS ALLOWS YOU TO FREELY USE AIRBNB TO UTILIZE THE DATA


OF YOUR COMPETITION IN ORDER TO DETERMINE HOW YOUR
AIRBNB IS DOING, AND WHAT YOU CAN CHARGE IN YOUR
CURRENT AND FUTURE LOCATION.

DO THIS BY SEARCHING THROUGH AIRBNB AS A CUSTOMER TO


REVIEW WHAT A CLIENT SIMILAR TO YOURS SEES AND LOOKS
FOR

WHAT TO CONSIDER IN YOUR RESEARCH

USE FILTERS TO MATCH EXACTLY WHERE YOU ARE LOCATED


AND WHAT YOU OFFER (SELECT APT, BEDROOMS, AMENITIES
ETC..)

USE CALENDAR TO ZOOM IN TO INCLUDE ONLY YOUR TARGET


AREA TO REVIEW YOUR LOCAL COMPETITION
VIRTUAL ASSISTANTS
SAVES YOU SO MUCH TIME AND WORK SO YOU CAN FOCUS ON
THE IMPLEMENTING AND SCALING YOUR BUSINESS

YOU CAN FIND VA'S FOR AS LOW AS $4-5 AN HOUR - THEY ARE
BOTH AFFORDABLE AND VERY RELIABLE

EASY TO FIND VA'S AND PROFIT POTENTIAL IN THIS BUSINESS


MAKES HIRING A VA MORE THAN AFFORDABLE

FINDING A VA
UPWORK IS THE BEST PLACE TO FIND PERSONAL VA'S: THEY
TRACK HOURS & TIME FOR YOU

VA'S CAN COVER ALL COMMUNICATION FOR YOU AND YOU CAN
SET THEM UP WITH A SCRIPT AND LANGUAGE AND EVERYTHING
THEY NEED TO DO THE JOB

WHEN CREATING A JOB POSTING, MAKE SURE YOU ARE SPECIFIC


IN WHAT YOU ARE LOOKING FOR

HERE IS A SCRIPT YOU CAN GIVE YOUR


VIRTUAL ASSISTANTS...
POLICIES:
1, Check-In Policy: Every guest must receive their unit’s detailed check in
instructions 24 hours before their arrival via Airbnb messenger and mobile
text message.

a. Sending Self Check-In Instructions:


Using the check in/check out instruction document, copy and paste the
instructions that should contain, how to access the unit, the time for use of
amenities (if offered), WiFi login info, their parking space, the address to
their unit and a warm welcome.

b. Sending Assisted Host Check-In Instructions:


Using the check in/check out instruction document, copy and paste the
instructions that should contain, the name-number-description of their host,
the time for use of amenities (if offered), WiFi login info, their parking space,
the address to their unit and a warm welcome. AS SOON AS the check in
takes place, please notify the individual helping with check ins immediately,
confirm with them that they can help check the guest in and give them the
guest info all done via Whatsapp.

c. Check-In time:
Check in time is at 4PM for all California units and 3PM for all Texas units in
the portfolio

d. Early Check-In Request:


IF REQUESTED (Must be requested 24 hours before check-in), the earliest the
guest may check in is 3PM for all California Units and 2PM for all Texas units.
BEFORE granting an early check in with the guest, you must first confirm if
the cleaning team can adjust to the early check in time. If the cleaning team
is unable to do so, we can not allow an early check in.
e. We need to implement more stricter rules/guidelines for ALL BDC
bookings moving forward:

1. REQUEST FOR A VALID GOVERNMENT ISSUED ID -


ID should match the name on the booking. Double check expiration date,
check ID thoroughly for any alteration/or tampering (and if you notice
something suspicious), request for ANOTHER government ID.

2. OBTAINING CREDIT CARD DETAILS FOR SECURITY


DEPOSIT/PAYMENT
-Name on credit card should be the same as the name on the booking
-If guest is using another person's credit card, that person should be part of
the booking and please request for a valid ID for the credit card holder
-We need to also request for a photo of the actual credit card (THIS IS MUST.
We need to know that the guest has the actual card and is not using a
lost/stolen one).

***If a guest refuses to provide ABOVE requirements, do not


send/provide check-in details. Tell them that as part of our
verification procedure, above info must be provided before we can
allow check-in. NO EXCEPTION.

f. Send this script to all guests we have during Friday-Sunday.


Hello [Guest Name],

Thank you for your booking. We hope that you are having a great time. This is
just a gentle reminder that our place is a no-smoking environment and we do
have a strict " No Party" policy imposed. We do have a close relationship with
our neighbors and we humbly ask that you respect their privacy and keep
noise to a minimum level especially after sunset.

Please note that any complaints about noise/parties, unruly behavior,


improper conducts or disturbances are considered a breach of contract and
offenders will be liable for a fine and an automatic eviction from the property
with no refund.

Let us know if you have any questions. Thanks again and enjoy your stay!
2. Cleaning Crew Policy: The cleaning crew must be notified about
every single booking by sending them the check-in date and time,
and also confirming that they are aware of the cleaning and that the
cleaning has been completed.

a. Cleaning Crew Communication: Everytime a booking is made you must


update the cleaning crew via Whatsapp and via Google Sheets. You must
receive a response that they identified the booking and that the cleaning has
been completed.

b. Restocking Check: After each guest’s stay, ask the cleaning crew if
anything needs to be restocked in the unit: such as soap, detergent, toilet
paper, trash bags, air freshener, paper towels and shampoo/conditioner. If
anything needs to be restocked, please let the director of operations know.

c. Wellness Check: Every 7 days request that the cleaning crew check on their
next cleaning if there is any damage in the unit: stained sheets/pillow,
chipped paint, broken doors/closet doors, broken glasses/plates, broken
accessories. If anything has been damaged please send information to
Director of Operations
3. Guest Resolution/De-Escalation Policy: Always look to politely
resolve any of the Issues our guests have during their stay. Provide
detailed responses and let them know that we are addressing the
issue immediately!

a. Guest - Unclean Unit Complaint: If a guest complains about the cleanliness


in the unit, first let them know we are here for them and that we are going to
resolve the issue as quickly as possible, and that we are really sorry about
what they experienced. Next, kindly/politely ask if they can send in
photo/video evidence of whatever it is that is uncleaned, so that we can
begin resolving the issue. Once the photo/video evidence is received,
immediately forward that info to the cleaning crew to make them aware. If
the unit was missed on its schedule cleaning, immediately offer a 10%
discount (If the guest is not satisfied with 10%, go 20%), waive the cleaning
fee and dispatch the cleaning team to service the room immediately. Notify
the guest once the room is ready. If the unit has been cleaned according to
schule but there is a minor uncleanliness, offer to waive the cleaning fee and
offer an additional scheduled clean the following day. If the guest decides to
leave and wants a refund, up the discount to 35% off their entire and if they
don’t want it, offer an apology and let them know that a refund will be issued
immediately (AS LONG AS SUFFICIENT PHOTO EVIDENCE WAS PROVIDED) and
inform the Director of Operations that case will needed to be opened up for
this issue, and confirm that the cleaning team will address the unit.

b. Guest - Parking Spot Occupied by Unauthorized Vehicle: If a guest’s


parking spot is occupied by another unauthorized vehicle, first deeply
apologize for the inconvenience to the guest, let them know that we are
addressing the issue immediately. Instruct the guest to park in any additional
street parking or unmarked spot, if it costs the guest let them know that we
will reimburse them for their parking fees. After the guest has been notified,
contact the assigned number of the property manager/leasing agent via
phone call that an authorized vehicle is parked in our spot (If not answer
send an email and/or text), follow up with them until the vehicle is moved.
(Refer to contact page for contact info of property manager/leasing agent)
c. Guest - Can’t Find Keys: If the guest is having trouble finding the keys for
the unit, first apologize and instruct the guest to please check the kitchen
drawers, if they can’t find them there, then immediately reach out to the
cleaning fee to see where the keys were placed. If the key is lost, by first
confirming that the cleaning crew doesn’t know where they are, reach out to
the Director of Operations to get the unit opened.

d. Guest - Can’t Find Location: If the guest can’t find the location, search the
address of the unit using google maps and provide them with landmarks,
pictures of the properties and any landmarks that are close by.

e. Guest - Property Description Not Accurate to Actual Unit: Let guest know
that we apologize for any confusion they experienced with the listing. If their
claim is valid, immediately reach out to the List Health Manager to update
the description of the property in accordance with what the unit actually
has/is.

f. Guest - Maintenance Issue W/ Property: Apologize to the guest for the


inconvenience and let them know we are addressing the issue immediately. If
a maintenance issue arises with the guest during their stay, apologize to the
guest for the inconvenience and let them know we are addressing the issue
immediately. Submit a maintenance request that details the issue to the
community using a contact number or online portal (Refer to contact page
for contact info of property manager/leasing agent) If the guest is unhappy
and threatens to complain or leave offer a 15% discount off their stay (If
15% doesn’t work offer 25% off their entire stay)

4. Frequently Asked Questions Policy: Never give a generic response


to the guest’s questions. If you don’t know the answer use the
internet and communication to get the information they are asking
for, answered. If there are any questions outside of this Document,
please add them in for future reference.

a. How Far is _______ From The Unit?: Using Google maps enter in the address
of the unit and the address or name of the location of the place they are
asking, and give the guest the distance in miles and time.

b. How fast is WiFi Speed?: 100 Mbps What Amenities does the unit offer?:
Look at the description of the unit and send the specific info the guest was
looking for to them
c. What time does the pool close?: Refer to the community website of the
unit, send the times to the guest and document the ammentity times for
future use.

d. Unit 16,15 Trash Bin/ Dumpster located: Trash Bin/dumpster is located on


the 1st floor of the complex, near the water fountain, walk towards your left,
there is a screen iron door with a keypad, use the same code as the entrance.

5. Check-Out Policy: Every guest must receive their unit’s detailed


check out instructions 12 hours before their departure via Airbnb
messenger and mobile text message.

a. Check-Out Instructions: Send the check out instructions using the check-
in/check-out instructions document to guests to get them prepared for check
out.

Please request the guests to take a picture of the keys, garage remote and
FOB and send them to us before checking out. In this way, we can make sure
that the keys, garage remote and FOB are safe after every check-out. We
need to make this mandatory by including it in our check-out instructions.

b. Check-Out Time: Check-Out for all units is at 11AM

c. Late Check-Out Request: IF REQUESTED (Must be requested 12 hours


before check-in), the latest the guest may check out is 12:00 PM for all units.
BEFORE granting a late check out with the guest, you must first confirm if the
cleaning team can adjust to the late check out time. If the guest is willing to
check-out after 12 PM, we need to confirm with the cleaning crew for
accommodating this request. If the cleaning team is unable to do so, we can
not allow a late check out.

6. Review Policy: We will request a review from each guest in hopes


of boosting the overall rating for each account within the portfolio

a. Review Instructions: Send the review using the check in/check out
document via airbnb messenger and mobile text. Emphasis that we will also
be leaving the guest a good review as well
7. Guest Discount Request Policy: Gladly offer discounts (ONLY IF
REQUESTED) according to the discount process

a. Discount Request For Guests Staying a Minimum 1-6 Day/Single Night: If a


guest asks for a discount offer 10% off their stay.

b. Discount Request For Guests Staying a Minimum 7 Days to 29 Days: If a


guest asks for a discount offer $50 off their stay. If they do not accept,
counter offer with $75 off their entire stay.

c. Discount Request For Guests Staying a Minimum 2 Days: If a guest asks for
a discount offer $25 off their stay. If they do not accept, counter offer with
$45 off their entire stay.

d. Discount Request For Guests Staying a Minimum 30 Days plus: (verify by


referring to unit description on Airbnb) If a guest asks for a discount offer
$80 off their stay. If they do not accept, counter offer with $100 off their
entire stay.

8. Guest Reservation Length Modification Policy: We are always open


to extending or decreasing the number of days a guest stays,
however it must only be due to wanting to stay longer or having to
leave early due to an emergency

a. If a guest request to stay longer for their stay, INSTEAD of accepting the
request, ask the guest to book the additional stays, and for doing this we will
waive the additional cleaning fee

b. If a guest wants to decrease the amount of their stay, we will ACCEPT due
to a personal emergency and NOT because they are unsatisfied with their
stay.

c. If the guest is unsatisfied with their stay, they must provide sufficient
evidence (Photo and/or video) and send it in. If the evidence is sufficient we
will accept their request to leave and ONLY refund the days they don't stay.

(INCLUDE ALL CONTACT INFORMATION, LOGINS AND ESSENTIAL INFO


FOR ALL UNITS, PROFILES AND PEOPLE YOUR VA WILL BE IN
CONNECTION WITH)
CLEANLINESS IS IMPORTANT
YOUR CLEANING CREW IS ESSENTIAL! IT IS ABSOLUTELY VITAL
FOR YOUR CLEANING CREW TO BE READY TO GO AFTER CHECK
OUT OF EACH GUEST TO MAKE SURE THE UNIT IS READY TO GO
IN TIME FOR YOUR NEXT GUESTS.

YOUR CLEANLINESS IS RATED ON AIRBNB BY YOUR GUESTS SO


A CLEAN SPACE MAKES A DIFFERENCE!

FINDING A CLEANING CREW


KEEP IT OLD SCHOOL AND HOP ON CRAIGSLIST! (PRO-TIP: YOU
ARE LOOKING FOR HOTEL STYLE CLEANING AFTER EACH GUEST
IN YOUR LOCATION. COST WILL CARY DEPENDING ON UNIT SIZE
AND FLOOR/APPLIANCES WILL)

RESOURCE LOCALLY THROUGH PEOPLE YOU KNOW

YOU CAN SHARE YOUR AIRBNB CALENDAR WITH YOUR


CLEANING CREW

BE STRICT AND PARTICULAR THAT


THEY ARE DOING A GOOD JOB UPON
THEIR FIRST FEW CLEANINGS! YOU DO
NOT WANT A BAD REVIEW FOR LACK
OF CLEANLINESS!
ASSEMBLY/HANDY MAN ON CALL
YOU DON'T NEED TO HIRE SOMEONE FULL TIME, BUT HAVING
SOMEONE ON CALL FOR URGENCIES, EMERGENCIES AND ACCIDENTS.

HELPFUL AND TIME SAVIOR IN REPAIRS, TV MOUNTING AND


FURNITURE ASSEMBLY

YOU NEVER KNOW WHEN YOU WILL NEED SOMEONE ON HAND


IMMEDIATELY!

FINDING A HANDY MAN


KEEP IT OLD SCHOOL AND HOP ON CRAIGSLIST! (PRO-TIP: YOU
ARE LOOKING FOR HOTEL STYLE CLEANING AFTER EACH GUEST
IN YOUR LOCATION. COST WILL CARY DEPENDING ON UNIT SIZE
AND FLOOR/APPLIANCES WILL)

RESOURCE LOCALLY THROUGH PEOPLE YOU KNOW

BE STRICT AND PARTICULAR THAT


THEY ARE DOING A GOOD JOB. YOU DO
NOT WANT A BAD REVIEW FOR VITAL
MISTAKES!
WE USE WHATSAPP TO DISCUSS WITH CLEANING CREW,
HANDY MAN, HOSTS, VIRTUAL ASSISTANT, ETC

GROUP CHATS HELP SO THAT YOUR TEAM CAN BE ON THE SAME


PAGE

EASY FAST AND SIMPLE COMMUNICATION TOOL THAT CAN KEEP ALL
YOUR ESSENTIAL TEAM CONTACTS IN ONE PLACE!
YOU WANT TO TAKE YOUR FIRST PROFITS AND USE THAT TO
GENERATE MORE INCOME THROUGH AIRBNB! THE MORE YOU
SCALE THE GREATER THE LONGTERM PROFIT!

SCALE TO THE ROOF

KEEP IN MIND IN THE FIRST FEW MONTHS, ALL PROFIT GOES


BACK INTO YOUR BUSINESS

YOU ARE LIMITING YOURSELF BY NOT TAKING


ADVANTAGE OF BUILDING YOUR PORTFOLIO AND
SCALE FIRST!

THINK BIGGER.

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Automating guest communication and operational updates enhances Airbnb management by ensuring consistent, timely responses, which increases guest satisfaction. Auto-updates to cleaning crews about bookings facilitate efficient property maintenance, reducing errors and turnaround time. Automation of check-in/check-out instructions, reviews, and customer support messages ensure all guests receive high service levels, freeing up human resources to focus on strategy and scale operations effectively. This systematic approach maximizes efficiency and reduces operational burdens .

Securing a corporate lease for Airbnb involves several steps: First, establish an LLC to handle the leases, which separates personal assets from business liabilities. Next, conduct thorough research on properties and contact numerous potential listings that align with business goals, ideally using platforms like Apartments.com. Present a professional image by opening discussions with property owners about company operations and emphasising strategic plans to minimize disturbances and enhance community integration. This approach, backed by a legally recognized business structure, can favorably position a business to secure multiple units under a corporate lease .

AirDNA's Rentalizer tool offers significant advantages in Airbnb property research by providing data-driven insights into potential revenue, daily rates, and occupancy rates based on property size, location, and market conditions. This tool helps investors make informed decisions about where to list properties, calculates competitive pricing strategies, and identifies high-demand locations, ultimately optimizing investment outcomes by maximizing profitability .

A detailed guest resolution and de-escalation policy is crucial for managing Airbnb properties as it ensures issues are promptly addressed, reducing dissatisfaction and potential complaints. By having structured responses, such as offering discounts or waiving fees, hosts can maintain a positive reputation and encourage return visits. It minimizes negative experiences by resolving issues effectively, maintaining customer satisfaction, and avoiding escalations that could lead to refunds or negative reviews, which ultimately can affect the business’s long-term success .

Clear check-out policies and instructions are crucial in Airbnb operations to ensure an organized transition between guests and maintain service standards. Providing detailed instructions minimizes misunderstandings and potential conflicts at departure. Mandating actions like photographing keys ensures accountability and reduces the risk of lost items, impacting future operations' efficiency. Additionally, structured check-out processes streamline the readiness for cleaning crews, supporting quick turnover and maximizing booking potential .

When determining the legal landscape for Airbnb listings, it's crucial to understand and comply with local regulations, which can vary significantly between cities. Some cities, like New York, San Francisco, and Santa Monica, have restrictive laws on short-term rentals, so checking the legality in each prospective city is essential. Researching local ordinances and any required permits ensures compliance and avoids legal issues. Additionally, maintaining a document or master spreadsheet of cities' regulatory environments will aid strategic business planning .

Maintaining professional relationships with neighbors and a cleaning crew is vital for smooth Airbnb operations. Good neighbor relations minimize noise complaints and ensure harmonious community integration, which protects the business from reputational damage and legal issues. Meanwhile, an efficient cleaning crew ensures properties are consistently clean, restocked, and damage-free, critical for guest satisfaction and reducing turnover time between bookings. Such operational integrity supports positive reviews, repeat bookings, and sustained revenue .

The size and location of a property significantly impact revenue generation in the Airbnb model. Larger properties with more rooms tend to allow more guests, which can increase potential charges. Notably, transitioning from a three-bedroom to a five-bedroom property can lead to an additional $100k in revenue. Strategic location near tourist attractions or popular spots also enhances profitability, as these factors increase booking potential and occupancy rates .

Selecting suitable locations for Airbnb involves several criteria: Local tourism appeal is crucial, with factors like proximity to amusement parks, restaurants, and universities driving demand. Understanding local short-term rental regulations ensures compliance and avoids legal pitfalls. Market data on occupancy rates, daily rental prices, and potential revenue, accessible through tools like AirDNA, helps gauge profitability. Additionally, diversifying locations by considering multiple states or cities can spread risk and capitalize on varying market conditions .

Key elements when setting up a professional Airbnb business include creating a Limited Liability Company (LLC) to separate personal and business finances, which also helps in legitimizing the business and enhancing negotiation positions. It's advised to use professional naming for the LLC to align with long-term business goals. After establishing the LLC, obtaining an EIN number and setting up business bank accounts are necessary. Developing professional email and PayPal accounts to handle transactions is recommended to keep personal and business affairs separate .

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