Student Name: E1144 Certificate III in

Student ID: Individual Support

(Ageing, Home and
32476B/P4 Work Placement Portfolio Community)

Your Work Placement

This is document 6(d) of 7.

1. Background/overview Deliverables
During your work placement, you will be undertaking a variety of duties
and tasks that relate to your course and the role of a care support worker.
1. Write your student name an
You will need to successfully demonstrate that you can perform tasks ID at the top of this page.
required in the work environment and collect evidence.
2. Please follow the instruction
Your workplace portfolio is divided into four sections. These need to be in each part of your portfolio
submitted in four parts following the training and assessment plan agreed
upon with your Workplace Assessor. This is the fourth and last section. 3. Make a note of which activities
will need to be demonstrated in
Your Supervisor will give you guidance and feedback on your the presence of your Open
performance, supporting you to complete the tasks in an appropriate and Colleges Workplace Assessor.
professional manner.
4. Please ensure you complete all
Evidence of your performance must be collected and submitted to your templated sections of this
assessor. This document, the Work Placement Portfolio Part 4, outlines document and include any
activities 9-11 and provides instructions on how to collect evidence. appendices or extra
evidence/templates within this
one Word file for submission.
2. Work Placement Portfolio 5. Save this single Word document
You will be required to complete each task in this portfolio at your host organisation using the following naming
under the supervision of an approved Workplace Supervisor (See Workplace convention:
Assessment Guide).
studentname_studentid_32476B_
Your Open Colleges Work Place Assessor (WPA) will conduct assessments in the P4.docx.
workplace for key Portfolio tasks. These are identified by the use of the following
text: 6. Upload this completed documen
in Open Space using the relevan
This task must be assessed in the workplace by your Open Colleges Work Place Assessment Upload link in this
Assessor (WPA). Module.
Outcome
Date: WPA name: WPA signature:
(S/NYS):

A workplace visit will be arranged through discussions with your WPA, and will
take place approximately half way through your work placement. The visit serves to
enable observation/demonstration of these key tasks. Take every opportunity to
practice these tasks with your colleagues or supervisor in advance of your WPA visit.
You may also need to prepare some task documentation in readiness for your WPA
visit. If so, this will be clearly indicated in the relevant task instructions. Where
required, your WPA may also ask a short contingency question based on the task.

32476B/P4 E1144 -CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 1 of 17
 Your WPA will deem your assessment performance as either Satisfactory (S) or Not
Yet Satisfactory (NYS). Where your assessment performance is deemed NYS, you
will be required to participate in the relevant assessment again.

Once you have completed all the tasks in this portfolio, upload your work
to OpenSpace.

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 Activity 9: Person-centred practice This is Activity 9 of 1

Deliverables
Using the Individual Care Plans from Activity 1, select two (2) of the
three clients and write a reflective journal entry on an instance in To do:
which you provided a person-centred response to meet client needs
(approximately 100 words). 1. Complete the two (2)
reflective journals
The reflection needs to include: according to the
instructions.
 the aspirations, needs, rights and preferences of the client
 a description of what the service response was 2. Save your file.
 how you implemented the response 3. Once you have completed
 how you met the changing needs of the client this activity, move onto
 any barriers to implementing the service response that you the next.
identified
 adherence to legislative changes
 how you monitored and reviewed whether the needs of the
client were being met
 an evaluation of whether the response improved the quality
of service provision
 your reflection on the process.

Complete the two reflective journals on the next page.

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 Person-centred practice client 1

Reflective journal entry

(approx. 100 words)

Make sure you include:

 the aspirations, needs, rights and preferences of the client

 a description of what the service response was
 how you implemented the response
 how you met the changing needs of the client
 any barriers to implementing the service response that you identified
 adherence to legislative changes
 how you monitored and reviewed whether the needs of the client were being met
 an evaluation of whether the response improved the quality of service provision
 your reflection on the process.
Journal entry:

During my practice I have worked with different clients, however, I remember Tricia, an elder woman of 80 years
old. The first time that I met her I knew that she was a lovely grant mother, therefore, I realized that she wanted
the best attention from her support care worker. Tricia was looking to be helped every day with tasks like helping
her to go to the toilet, read a book for her and remind her the time to take her medicines. Therefore, the service
response was always to visit her every day from 8 am to 5 pm. During the visits, sometimes Tricia required new
changes within the services, for example, she asked me several times to take her outside to the mall, however, in
my position I was limited to do it. Thus, to deal with these changes I followed the codes of practices and I
contacted my supervisor to explain him about these changes requirements . Finally, it can be said that my client
never was unsatisfied with the service provided, she always understood that I was doing my best and that was
working within the legislative requirements. Furthermore, the client was happy with the monitoring systems (Ask
her every day about the service quality) that indeed helped to meet her needs.

Person-centred practice client 2

Reflective journal entry

(approx. 100 words)

Make sure you include:

 the aspirations, needs, rights and preferences of the client

 a description of what the service response was
 how you implemented the response
 how you met the changing needs of the client
 any barriers to implementing the service response that you identified
 adherence to legislative changes
 how you monitored and reviewed whether the needs of the client were being met
 an evaluation of whether the response improved the quality of service provision
 your reflection on the process.
Journal entry:

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 The second client that I remember was Robert, a retired military who lived with his wife and two cute dogs. Robert
began to have problems to hear properly since some 5 years ago. Therefore, working with Robert was a real
challenge to me. His main needs were to help him to walk to the park near his house. While we were walking we
let the dogs run around which was a great time for Robert who enjoyed it. Furthermore, Robert asked within his
service to be helped by preparing him his food. As he had diabetes, I had to cook all his food as the doctor
recommended it. Finally, with this client I never had problems within the service offered, Robert was satisfied with
my service and he was happy to see how I keep asking him if the service met his needs and what else I can do to
improve it.

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 Activity 10: Supporting clients, carers and family This is Activity 10 of 1

Part B must be assessed in the workplace by your Open Colleges Work Place Assessor (WPA).
Date: WPA name: WPA signature: Outcome (S/NYS):

Part A
Deliverables
As a care support worker, you will not only provide support to the
client, but also to their carer(s) or family members. Consider three
To do:
(3) different individuals in three (3) different situations where you
have either provided support to the carer(s) or family of a client, or 1. Complete the three (3)
where you have witnessed contact with carer(s) or family of a client. reflective journals
according to the
One (1) situation must involve a routine problem, one (1) must instructions in Part A.
involve an unpredictable problem, and one (1) must be in a home 2. Save your file.
and community setting,
3. Demonstrate skills in the
For each individual/situation, write a reflective journal entry of presence of your WPA as
approximately 100 words (see templates on next page). per the instructions in Par
Including:For each individual/situation, write a reflective journal of B.

approximately 100 words (see templates on next page), including:

 how you supported (or witnessed support being given to)
the carer or family member
 what strengths-based solution you used (or witnessed) to
respond to both routine and unpredictable problems
related to the relationship with carer of family
 a reflection of your belief as to whether this response
adequately assisted the situation.

Part B
You will be required to demonstrate appropriate communication and inter-
personal skills in a home or community setting, in the presence of your
Open Colleges Work Place Assessor. This demonstration must include:
 establishing a positive relationship (developing a rapport)
 seeking clarification of tasks with client or supervisor
 interpreting and following instructions provided.

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32476B/P4 E1144 -CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 7 of 17
 Supporting carers and family

Reflective journal entry 1: Routine problem

(approx. 100 words)

Make sure you include:

 how you supported (or witnessed support being given to) the carer or family member
 what strengths-based solution you used (or witnessed) to respond to both routine and unpredictable
problems related to the relationship with carer of family
 a reflection of your belief as to whether this response adequately assisted the situation.
Journal entry:

I worked with Mario an elder who lived with his two sons. His wife had died 5 years ago, so he seemed to be a sad
elder. Therefore, my service was every day to help him with tasks like leading him to take his showers, feeding him,
reading a book and share time with him. Once during my visit time, I saw that Alonso Mario’s older son was crying,
therefore, I asked him what happened, and he answered that he was worry because his dad did not talk with him
during the last 2 months and he believed that Mario had begun to forget him. Thus, I talked with Alonso to explain
out that his dad was sad because he missed his wife. Finally, Alonso understood it and the problem was overcome.

Supporting carers and family

Reflective journal entry 2: Unpredictable problem

(approx. 100 words)

Make sure you include:

 how you supported (or witnessed support being given to) the carer or family member
 what strengths-based solution you used (or witnessed) to respond to both routine and unpredictable
problems related to the relationship with carer of family
 a reflection of your belief as to whether this response adequately assisted the situation.
Journal entry:

Working with Elena, a sweet elder who lived with her husband I was witness to an unpredictable problem when
one of her sons came to ask her to give money to buy drugs. At first glance, I continued working normally,
however, when Elena refused to give him the money he started to be loud and yelling her telling her that she must
provide that money. At that point, I ask him please to leave the house before I called the police. To be honest I was
scared, however, I call my manager to let him know about this issue. Elena’s husband was in shock; thus, I helped
him to calm down until the police came to take the control of this situation.

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 Supporting carers and family

Reflective journal entry 3: Home and community setting

(approx. 100 words)

Make sure you include:

 how you supported (or witnessed support being given to) the carer or family member
 what strengths-based solution you used (or witnessed) to respond to both routine and unpredictable
problems related to the relationship with carer of family
 a reflection of your belief as to whether this response adequately assisted the situation.
Journal entry:

Once of my visits to Joshua a retired teacher who lived with his wife in a farm. During my visit I should to helped
him out Joshua cooking his food, reading books to him and feed him. Once, Margarete his wife was trying to move
a heavy bed form one room to other. Therefore, I did not doubt to help her and ask her please don’t do that effort.
Once done that task, she wanted to move the fridge too, by which a offered my help again. This has been the most
remarkable help in community setting.

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 Activity 11: Socialisation and dementia support This is Activity 11 of 1

Part B must be assessed in the workplace by your Open Colleges Work Place Assessor (WPA).
Date: WPA name: WPA signature: Outcome (S/NYS):

Supporting clients living with dementia involves a wide range of Deliverables

care. A critical part of this support requires assisting clients to
maintain their socialisation, leisure and health activities so as to
To do:
maintain their wellbeing. Choose two (2) clients who are living with
dementia. One individual must be the client living with dementia 1. Complete the two (2) Part
from Activity 1. according to the
instructions.
Part A
Client 1 2. Save your file.

Using the care plan for the client living with dementia identified in 3. Complete your
Activity 1, review the goal setting and socialisation, leisure and demonstration of Part B in
health components of the plan and discuss these with the client. the presence of your WPA
After supporting the client to implement at least one (1) of their
identified activities, write a report outlining the following (see
template on page 10):
 how you supported the client using a person-centred approach
 the appropriate communication strategies that you used
 the activities that were implemented to meet their needs
 a reflection on how well you think the communication strategies
worked
 a reflection on whether the activities met the client’s needs
 an identification of any improvements that could be made.
Client 2
Choose another client living with dementia and assist the client to
participate in suitable activities according to the care plan. Write a
reflective journal on (see template on page 11):
 how you communicated with the client
 the strategies you used to help you meet a range of suitable
needs
 how well the strategies worked
 what improvements could be made.
Also include a paragraph about how you managed your stress levels
during this activity.

Part B – WPA Observation

During your WPA visit, you must demonstrate good oral
communication skills when interacting with your clients, including:
 introducing yourself appropriately

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  communicating in a timely manner
 adjusting your communication style as required
 interpreting non-verbal cues
 providing information
 expressing encouragement
 developing rapport
 listening actively
 being respectful and positive
 the ability to communicate well with people who have
special needs, such as:
o clients with dementia
o clients with a communication difficulty
o clients at the end of their life.
 seeking clarification of tasks with client/supervisor
 interpreting and following instructions on the care plan.

32476B/P4 E1144 -CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 11 of 17
 Client 1 – socialisation, leisure and health

(approx. 150 words)

Explain how you supported the client using a person-centred approach.

There was a client, Mario a 69 years old person with early problems of dementia. Therefore, the approach that I used
to take care of him was to be patient all times to give him the best service. Furthermore, as a support care worker I
was willing to spend extra time of my work to address all his needs.

What appropriate communication strategies did you use?

I communicated with him orally, repeating always words and asking him twice to make sure that hi understood the
information.

What activities were implemented that met the client’s needs?

I help Mario to take a shower, I cooked his food, I help him making his bed every day, reading books, setting the radio
for him and helping him to take his medicines.

Explain how well the communication strategies worked.

The communication strategies were effective, Mario responded positively to the service.

Explain if the activities met the client’s needs.

Yes, Mario’s sons were totally happy with the activities developed every day within the take care service.

Identify what improvements could be made.

Perhaps, it would be good to provide a 24 hours attention to Mario, to make sure that he is helped all the time.

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 Client 2 – socialisation, leisure and health

(approx. 150 words)

Explain how you communicated with the client.

Carla, a older woman with total dementia was the most challenging case for me. The communication with her were
verbally and by the use of signs. She hardly answered questions when I was doing the service.

What strategies did you use to assist in meeting a range of suitable needs?

I use many, for example, I always show her videos while I feed her, this strategy was effective. Furthermore, I read
books to keep her thinking awake during the day. Furthermore, as she had to be assisted in all activities, I show her
love by showing a big smile in every task that I did for her.

Explain how well the strategies worked.

These strategies were highly effective. Carla sons were happy to see how her mum even with dementia was well fed
and clean. Moreover, it was notorious that Carla was more comfortable because sometimes she smile and dream
properly.

Identify what improvements could be made.

Perhaps, Carla would need two support care workers to address all her needs easier.

Explain how you managed your stress levels during this activity.

I did not have stress, I love my job.

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32476B/P4 E1144 -CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 14 of 17
 Assessment rubric
Below is a rubric that determines whether your answers and knowledge are satisfactory.

To pass the portfolio section, you must complete all the requirements for the column that is titled
‘satisfactory’.

To help you attain the correct submission standard, it is advisable to read the rubric.

32476B/P4 E1144 -CHC33015 Certificate III in Individual Support (Ageing, Home and Community) Page 15 of 17
 Criteria Satisfactory Not yet satisfactory

Activity 9 The student has: The student has not:

person-centred adequately evaluated and prioritised the adequately evaluated and prioritised the
practice needs of two (2) people and developed needs of two (2) people and developed an
an individual support plan for each individual support plan for each person,
person,
and/or
and
the student has not adequately or correctly
the student has adequately and correctly completed 2 reflective journals,
completed two (2) reflective journals,
and/or
and
the student has not adequately or correctly
the student has adequately and correctly demonstrated person-centred responses to
demonstrated person-centred responses two (2) clients.
to two (2) clients.

Activity 10 – Part A The student has adequately and correctly The student has not adequately and
supporting carers and considered three (3) different individuals correctly considered three (3) different
family in three different situations where they individuals in three (3) different situations
have provided support to the carer(s) or where they have provided support to the
family of a client, or where they have carer(s) or family of a client, or where they
witnessed contact with carer(s) or family have witnessed contact with carer(s) or
of a client, family of a client,

and and/or

the student has adequately completed the student has not adequately completed
three (3) reflective journals outlining three (3) reflective journals outlining
 how they have supported or  how they have supported or
witnessed support being given witnessed support being given to
to the carer of family member the carer of family member,
 what strengths-based solution  what strengths-based solution
they used (or witnessed) to they used (or witnessed) to
respond to both routine and respond to both routine and
unpredictable problems unpredictable problems related
related to the relationship with to the relationship with the carer
the carer or family or family
 reflected on whether they  reflected on whether they
believe the response believe the response adequately
adequately assisted the assisted the situation,
situation,
and/or
and
the student has not adequately confirmed
the student has adequately confirmed that one (1) situation was in a home and
that one (1) situation was in a home and community setting, one (1) had a routine
community setting, one (1) had a routine problem, and one (1) had an unpredictable
problem, and one (1) had an problem.
unpredictable problem.
Activity 10 – Part B
The student has successfully The student has not successfully
supporting carers and
demonstrated appropriate demonstrated appropriate communication
family
communication and inter-personal skills and inter-personal skills in a home or
in a home or community setting, in the community setting, in the presence of the
32476B/P4 presence
E1144 -CHC33015 Certificate of the Open
III in Individual SupportColleges Workplace
(Ageing, Home Open Colleges Workplace Assessor,
and Community) Page 16 of 17
Assessor, including: including:
 establishing a positive  establishing a positive
relationship (developing a relationship (developing a
 Units of Competency
Competency
Unit of competency name
code
CHCAGE005 Provide support to people living with dementia
CHCCCS023 Support independence and well being
CHCCCS025 Support relationships with carers and families

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