eCircular
Department: P&HRD
Sl.No.: 1189/2017 - 18
Circular No.: CDO/P&HRD-PM/80/2017 - 18
Date: Sat 6 Jan 2018
All Branches and Offices of
State Bank of India
Madam / Dear Sir,
STAFF : MISCELLANEOUS
PROFESSIONAL DRESS CODE
One of the key elements that contributes to the emotional value and image of a service
brand is the way its representatives carry themselves while interacting with customers,
associates and other relevant constituents. Every employee is a Brand Ambassador for
the Bank and his or her appearance and demeanour have an impact on the image of
the Bank.
2. The Bank has prescribed uniform for certain groups of staff performing only
specific duties, like subordinate staff and security personnel in Award Staff and Security
Officers, Fire Officers, Liaison Officers etc in Supervising Staff. However, in respect of
others, though a specific uniform has not been prescribed it is expected that they will
present a clean and professional image of the Bank while performing official duties or
representing the Bank elsewhere.
3. In order to ensure an acceptable level of decorum in work place is maintained, all
employees should adhere to a model dress code as under:
i. All members of staff should wear the official ID provided to them.
ii. All members of staff provided with uniform should wear them while on duty.
iii. Staff at branches should wear their name badges (where provided) while on duty.
iv. Staff should wear clean shoes/footwear and not slippers while on duty.
v. Shorts, three-fourths i.e. trousers others than full-length trousers, T-Shirts, Jeans
and sneakers/sports shoes etc. should not be part of attire.
Within these overall guidelines, the suggested attire for the staff are given below:
Men Women
Senior Staff at Smart Formals (Suit /Blazer / Formal Indian OR
Administrative Indian Jacket) or Smart Semi- Western
Offices Formals. (Optionally Tie while
meeting with customers or
other external dignitaries)
Other Staff at
Administrative Formals Shirt & Trousers and
Formal/Semi-formal
Offices shoes (Branch Managers and
Indian OR Western
Staff at Branches Heads of outfits may consider
Attire
and other customer wearing Tie)
facing outfits
4. Clean environment, personal hygiene and appearance are also important in the
workplace. We give below certain tips in these respects for the benefit of staff.
Grooming / Hygiene Suggestions
Personal hygiene and appearance is essential to work place and all are encouraged to:
1. Avoid unkempt look (unshaven / ruffled hair)
2. Practice adequate personal hygiene to keep bad breath / body odour away.
3. Keep footwear clean at all times
Other Grooming Tips
1. Shoes and belts should be of same colour
2. Socks should ideally compliment / match colour of trouser
3. Plain ties suggested on check - shirt
4. Ties with designs suggested on plain shirt (any solid colour)
5. Unless wearing a blazer, suits should be from the same fabric length
6. Blazers, mostly go well with contrast or same colour trousers
7. Shirt collar around the neck should always be visible when wearing a suit / blazer
8. Shirt sleeve should exceed the suit / blazer sleeve length by half an inch
Social Etiquette Tips
1. Avoid belching when in a meeting or among others; it is highly irritating
2. Slipping into common language in a formal meeting is considered unprofessional
All members of staff are advised to follow these guidelines and work towards enhancing
the image of the Bank.
Yours faithfully,
Deputy Managing Director (HR) &
Corporate Development Officer
