Project Coffee Shop 1
The Coffee Shop Project
<<Name>>
MGMT404 Project Management
DeVry University Online
Table of Contents
Introduction.................................................................................................................................................3
Scope statement..........................................................................................................................................3
Work breakdown structure.........................................................................................................................5
Network diagram.........................................................................................................................................6
Risk Management plan................................................................................................................................8
Resource Management plan........................................................................................................................9
Communication Management Plan...........................................................................................................12
Introduction - A coffee shop has always been more than a place to have a
beverage. It is a place to socialize, ideate, have fun and meet new people.
As Starbucks puts it, it’s the third place, a home away from home or office.
Also, due to the competitive and busy lifestyles that people lead today, a
coffee house near their work or home has become a major point of
relaxation. This report details out a project plan for opening up a coffee
shop, bringing together the various things that must be considered and
activities that should be performed to successfully open the coffee shop.
Various elements of the project such as project scope, work breakdown
structure, resource management plan, and communication plan and risk
management are addressed, thus ensuring that the project is effectively
thought out and planned in a structured and very detailed manner.
Scope statement – The scope statement of the project is discussed in this
section, essentially all the activities that are required to make the project
a success
Project objective – To start a niche and specialty themed coffee
shop within three months at a cost not to exceed $100,000
Deliverables –
a. A coffee shop with a seating capacity of 30 people and with an
area of 1000sft
b. All electrical and air-conditioning work completed. This includes
having power backup of 60 minutes.
c. Equipment includes coffee makers, fridge, freezer, mixers,
jukebox
d. Furniture includes chairs and tables for 30 people, a counter
with a cabinet and shelves to store inventory
e. Glow Signboard measuring 2ft x 6ft outside the shop
f. Menu card, menu board, posters for the coffee shop
Milestones
a. Lease agreement signed and deposit paid for property –
October 1st
b. Inspection of electrical wiring and air conditioning completed –
October 15th
c. Equipment purchased and tested – November 15th
d. Interior and exterior painting completed – November 15th
e. Furniture, Shelves and Counter/Cabinets installed – December
10th
f. Sign board installed and tested – December 24th
g. Menu card, menu board, posters finalized and sent for printing –
November 30th
h. Final inspection one week before opening – December 24th
Technical requirements
a. The coffee shop must meet the local regulations for
commercial establishments, fire safety regulations
b. All electrical equipment and air conditioning used should pass
LEED 25 certification
c. Cables used for wiring should have a thickness of greater than
25cm
d. Painting used should be of premier quality, as certified by its
rating
e. Large size freezer with a capacity of more than 300 liters
f. Shelves should have a capacity of being able to store more than
50 large boxes
g. Glow sign should be made out of high quality plastic,, with a
thickness of more than 0.5 inches
Limits and exclusions
a. Work would be carried out as per blueprint provided by the
customer
b. Work timings at site limited from 6.00 AM to 6.00 PM
c. Buying inventory such as coffee, sugar and disposables are not
in scope
d. Contractor reserves the right to subcontract work, but would be
responsible for the work to be delivered
e. Customer is responsible for providing the designs and artwork
for the menu and posters
f. Marketing and advertising are not part of the project and would
be done separately
g. Budget does not include deposits, rents and employee
salaries and other costs which would be part of coffee shop
operations
Reviews with customer
a. Food industry consultant
b. Coffee shop owner
Work breakdown structure – The work breakdown structure for the
coffee shop project, which is a breakdown of the different phases of the
project into constituent activities and tasks at a granular level is shown in
the below image. As can be seen the project is broken down into 6 major
phases and sub tasks, which would be done in parallel to successfully
achieve project goals.
Gantt chart Entry Table
Network diagram – Given that the project is on a very tight schedule of
being completed within a very aggressive schedule, it is very critical that
we are able to effectively identify the activities that are on the critical path
and manage them well so that they are not delayed and can be completed
within time. The network diagrams of the project with the activities on the
critical path are shown below; the activities that are in red are the
activities that are on the critical path. The network diagram for the coffee
shop project is shown below that gives a different view of the project
activities and schedule that can be used to see what are the tasks that are
happening in parallel, the amount of float that is available should it be
necessary in case there are delays.
Network Diagram
Risk Management plan – Another key area that would need focus for
effectively and successfully completing the project would be ensuing that
there is a structured approach to identifying the various risks that can come
on to the project and then following best practices to ensure that proper
responses and contingencies for the various risks are prepared. For the
coffee shop project the risk evaluation matrix that is used for identifying the
various risks that can impact the project, the degree of impact on the three
constraints, the probability of the risk occurring are performed to come up
with a weighted risk score that helps in effectively ensuring that major risks
are identified and proper responses to these risks made.
Risk Response Matrix
Person
Respon Responsibl
Risk Event se Contingency Plan Trigger e
Supply
delayed by
Delays in supply of Eliminat Redo schedule, more than one Project
material e eliminating all slack week manager
Lease agreement Have three backup Agreement
signing being locations ready as not signed by Project
delayed or denied Mitigate alternatives October 15th manager
Licenses and other Engage
permissions not expert/consultant Licenses not
getting approved who will be able to approved by Project
in time Share advise and expedite October 10th manager
Include in terms
while buying that
Fridge and coffee delivery delays do
maker being on not happen and get Time of Project
long lead time Transfer confirmation purchase manager
Delays in painting Include condition in While contract
due to contractor agreement for timely is being Interior
delays Transfer completion prepared designer
Materials and
paints used not of Inspect material for Material Painting
high quality Mitigate quality and grade delivery date contractor
Intimation
Food industry from
consultant not Organize for another consultant Project
being Accept expert or consultant post contact manager
available
Inspect early after
Cabling and lease is signed, so Lease
wiring installation that appropriate agreement Interior
installation issues Mitigate action can be taken signed designer
have long term fixed
priced contracts and
Increase in prices also have some
of inventory and extra buffer in Price list of Project
logistics Accept budget for inventory manager
price increase
Resource Management plan – Given that coming up with the coffee shop
would incur a lot of effort, time and investment, having the right people for
the project and managing the project team in an effective and efficient
manner would be very important. The project team for this project is given
below would be there for the duration of the project, and assigned various
tasks that would need to be done. There would be additional people
engaged if required based on any specific requirement that may be there.
S Name Role E-Mail Telephone
No Address
1 Your Name Project Manager,
Owner
2 Name 1 Interior Designer
3 Name 2 Painting Contractor
4 Name 3 Shop Manager
5 Name 4 Staff Member
6 Name 6 Investor
Resource Assignments – The various resources who are engaged to work
on the project are shown below, and assigned to various tasks that show
their project responsibilities which would be very useful to track the project
effectively and manage the resources in a efficient manner. This would also
help to see what resources are over allocated so that they can be addressed
to ensure that project schedule and cost are not impacted. The image below
show the resources from the above table assigned to the various tasks
followed by the resource assignments as per project schedule which shows
the various dates and the duration for which each of the resources would be
working on the project.
Resource Assignments
Resource Assignments with Schedule
Communication Management Plan - The communication plan is a very
key component of successful project execution which would help the project
team to effectively work together, be updated and resolve issues in a value
creating manner, and would be an essential component of successfully
completing the project. The attached plan shows the different types of
communications, the form of communication, people who are involved with
contact information, the frequency of communication and the person who is
responsible for ensuring completion of deliverable. It essentially has all the
things that are necessary for keeping all relevant stakeholders updated,
bringing in clarity and setting right expectations and ensuring that any
obstacles in way of successful project completion are removed. The
communication plan for the project is presented below
Communication Plan
What Who/Targ Purpose When/Fr Type/Met Contacts
et equency hod(s)
Project All Communicate Once at Meeting PM@Proje
Kick Off stakehold plans and project ct.Com
Meetin ers stakeholder start Sposor@Pr
g roles/responsibil oject.Com
ities Team@Proj
Set expectations ect.Com
Project All Update Weekly E-Mail PM@Proje
Status stakehold stakeholders on ct.Com
Reports ers and progress of the Team@Proj
Project project. ect.Com
Sponsor
What Who/Targ Purpose When/Fr Type/Met Contacts
et equency hod(s)
Team Entire To review Schedule Meeting PM@Proje
Meetin Project detailed plans d as per ct.Com
gs Team (tasks, project Team@Proj
Individual assignments, requirem ect.Com
meetings and action ent
for sub- items). Weekly
teams for the
duration
of phase
completio
n
Project Project Update Sponsor Monthly Meeting PM@Proje
Sponso Sponsor on status and ct.Com
r and discuss critical Sposor@Pr
Meetin Project issues. Seek oject.Com
g Manager approval for
changes to
Project Plan and
any budgetary
approvals.
Quality Project To inspect Monthly Meeting at PM@Proje
Audit Manager, project progress Project ct.Com
Food and take Site Consultant
Industry recommendatio @Project.C
Consultan ns for om
t improvement
Site Inspection
What Who/Targ Purpose When/Fr Type/Met Contacts
et equency hod(s)
Open All To resolve any Ad-hoc as Meeting PM@Proje
issues stakehold open issues that and when ct.Com
meetin ers need resolution needed Team@Proj
g ect.Com
Project All Final project Once at Meeting PM@Proje
Closure stakehold signoff and Go end of ct.Com
Meetin ers Live project Sposor@Pr
g oject.Com
Team@Proj
ect.Com
