Pet Sitting Questionnaire

This questionnaire is designed so that we can cater for each pet individually and to ensure that our pet sitting service remains a safe and enjoyable experience.
Please answer each question fully and honestly. Incomplete forms will not be accepted. If you want to book in again with us, you will be asked to fill in a shorter
version of this form to incorporate any changes that may have happened. By signing you also agree to our terms and conditions.

Personal Details

Owner Name:
Address
Town: Post Code:
Tel No Day: Evening:
Mobile:
Email Address:
Emergency contact name, telephone number and email address:

How did you hear about Pets2impress? Internet Friend Vet Advert

Pet Sitting Dates: ...../...../..... until ...../...../.....

Drop off time: (home to home only) Collection time: (home to home only)

Approximate visit times: (daily visits only)

Pet History

Name of pet: Age:

Breed: Sex: Male / Female
Microchip Number
Veterinary Details: Name, Address, Telephone Number:

Insurance details inc policy number

Is your pet spayed or neutered? Yes / No

Is your pet fully vaccinated yes / No **Please provide proof of vaccinations i.e. photocopy.

Details of medication (if applicable)

Type: Duration of course:

Will your pet require medication during their stay Yes / No
If yes how is it administered?
Reason for medication

Grooming

Does your pet like being brushed Yes / No

Is your pet sensitive about being touched on certain areas of its body? (Tail/ears/paws/chest/neck/head etc)

Other animals/People (dog owners only)

Does your dog get on with other dogs? Yes / No

Has your dog played off lead with other dogs Yes / No

How does your dog behave when playing with other dogs?

Is your dog afraid / worried of any other breeds? Yes / No

Has your dog ever had an unpleasant experience with another dog? Yes / No

If yes, what were the circumstances?

Has your dog ever attacked of bitten another dog Yes / No

Is your dog ok with cats? Yes / No

If your dog has something in his mouth will he leave it when asked? Yes / No

Would your dog let you take it from them? Yes / No

Would your dog let a stranger take it from them? Yes / No

List all of the commands your dog responds to 90% of the time

How does your dog react to strangers in public?

Has your dog ever attacked/ injured / intimidated another person? Yes / No

If yes please explain the circumstances

Have you done any training with your dog? Yes/ No

Home to home service only (dogs only)

Can your dog be left alone in the house? Yes / No

Is/has your dog ever been destructive at home i.e. chewing furniture, scratching doors? Yes / No **Please refer to our terms and conditions.

Does your dog bark when left alone? Yes / No

Does your pet guard their food / toys / treats etc? Yes / No

Do you give us consent to let your dog off the lead when in our care? Yes / No **Please note if your dog runs away we will hold no responsibility
if given your consent to let off lead **

Would you like to arrange a meet and greet with your designated pet sitter? Yes/No

(For our pet sitters that have their own dog, this meeting would be outdoors in order for the dogs to meet safely)

Daily visits service only

Length of visit 30 mins / 1 hour

Do you want us to post the door key back through the door after our final visit? Yes / No

List below where all items will be kept i.e. food, fresh litter, poop bags, lead, any special requirements i.e. shutting curtains, putting bins out
etc.

ALL PETS

Is there any other information about your pet that you feel we should be aware of or that we need to know? The more information you
provide us with the better our chances of matching your pet with the best possible pet sitter.

Please give a brief description below of your pet’s daily routine and any items you will be leaving (home to home service only). For Daily
visits – please tell us how much to feed your pet and what you need for each visit.
i.e feeding times, walk times, where does your pet like to sleep? Any extra information? Etc.

You will not need to complete another form if you choose to re-book with Pets2impress,
unless your details change.

Our Agreement with you

To protect you and your pet, please read these terms and conditions carefully before agreeing to them. If you are
uncertain as to your rights under them or you want an explanation about them please contact us. If once, you
have read them, you wish to proceed with a booking, fill in and sign the questionnaire along with the agreement
and send it to us together with the deposit necessary to secure your booking.

I sign to confirm that I have read and agree to the following terms & conditions. I give consent to Pets2impress to
hold my information on file and I give consent for Pets2impress to contact me via post, email or telephone:

Signed Date

1. Basis of Agreement
1.1 We will treat each order for pet sitting services as described on our website (www.pets2impress.com) as an offer
by you to purchase the services in accordance with these terms and conditions.
1.2 No booking submitted by you is accepted by us until we confirm its acceptance.
1.3 Our employees and representatives are not authorised to make any representative concerning the services. You
are advised to ask for written confirmation of any representations particularly if they appear to give you
additional benefits to those advertised.
1.4 We reserve the right to refuse to accept any booking at our absolute discretion.
1.5 No booking will be accepted until you have:-
1.5.1 Completed, signed and returned to us the Pet Questionnaire which accompanies these terms and
conditions; and
1.5.2 Paid the required deposit as set out in condition 4.1
2. Description
All descriptions of the services issued by us are intended to present a general idea of the services. If you require
any further details, please contact us providing details of the additional information needed. However, if you buy
services which are:-
2.1 not as described
2.2 are not suitable for your requirements but that unsuitability was not apparent from our website, or
2.3 Do not match our description of them.
We will, at your option either issue a credit for the value of the services for use against any service offered by us
or refund any money paid for the services.
3. Price
3.1 The price of the services is the price set out in our price list
3.2 If the services are unavailable or we need to vary the price to take account of any increase in our costs, we shall
notify you and allow you an opportunity to cancel.
4. Payment
4.1 No booking will be accepted until we have received a deposit of £20.00. This deposit is non refundable should
you wish to cancel.
4.2 If you book the service for a single day, payment must be received in full by us before the service is provided.
4.3 If you book the service for blocks of two days or more, payment for the duration of the booking must be received
by us 7 days before the booking. We will not be able to issue any refunds for cancellations 48 hours or less before
a booking which will include the full cost of your booking.
5. Your Pet
5.1. by signing these terms and conditions, you confirm that your pet:-
5.1.1. Is in good health and has not been ill with any communicable condition within the last 30 days prior to the
dates of these terms and conditions.
5.1.2 Has not harmed or shown any aggressive or threatening behaviour towards any person or any other dog
(dog owner only) and
5.1.3 Has been fully vaccinated (if you require the home to home service)
5.2. You agree that you will inform us of any change in your pet’s health before the duration of your booking
5.3. You agree that the details you have provided us in the questionnaire are true and accurate and will inform us
of any change in the information provided in case of repeat booking.
5.4. If you pet requires medical treatment while in our care, we will try to contact you to discuss its needs. You
agree that if we are unable to contact you, unless you specifically request otherwise, we will arrange treatment
as we deem in our absolute discretion to be appropriate, including veterinary treatment and euthanasia (if
 deemed necessary for the animal’s welfare). By signing this form you give us consent to take your dog to the
veterinary practice and get any necessary treatment to ensure the welfare of your pet.
5.5 You agree that any costs and expenses incurred as a result of any action taken under condition 5.4 will be
payable by you.
5.6. If your pet shows any signs of aggression towards their pet sitter this may result in them being taken to a
local kennels until your return. The total cost charged by the kennels will be your responsibility to pay upon your
return.
5.7 Your can be left at home alone, without causing any destruction. If any damage is caused in one of our pet
sitters homes during your absence, you will be presented with the total cost to repair any damage.
5.8 You give consent for your dog to be walked by Pets2impress. If you have marked on your questionnaire that
your dog is able to be let off the lead Pets2impress hold no responsibility if your pet were to run away or be
injured whilst out on a walk. Please be aware not all pet sitters will allow dogs off the lead and it is down to the
Pet sitter’s personal preference.
5.9 If you provide a crate for your dog you give Pets2impress consent to crate your dog. Any dogs that have a
suspected infectious disease will be isolated in a crate until taken to the veterinary practice. By signing this form
you give consent to crate your dog if necessary.

Abandonment

If you do not collect your pet from us at the time notified to you or, if you are unable to collect, arrange and pay for any
long term boarding, we may give you 14 days’ notice requiring you to collect your pet. At the end of this period, if you have
failed to collect the pet, we will try to rehome your pet or give it to a shelter.

6. Limits of Liability
6.1. We will accept liability if something we do causes death or personal injury
6.2. Other than the liability we have accepted as described above in condition 6.1, we will not be liable for any
losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable
consequence of the breach. In particular since the services are provided to you as a consumer, we cannot accept
responsibility for any losses related to any business of yours such as lost profits or other business loss that you
may incur as result of any breach of agreement.
6.3. We will not be liable for any damage to or caused by your pet unless such damage was a result of negligence
or breach of contract.

Complaints

We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any
disagreement the address for complaints is: Pets2impress, 154 North Main Court, South Shields, Tyne and Wear, NE33 3GB

7. General
7.1 We will not be responsible for any failure to perform the services, if that failure is caused by reasons beyond our
seasonable control.
7.2 These conditions between us do not create any right or benefit enforceable by a person who is not a party to the
contract.