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Sales Process Improvement Analysis Chart

The document outlines a cash customer sales and payment process with 28 activities. Presently there are 41 activities total, with 14 terminators, 5 operations, 15 decisions, 7 transports, and 0 delays. The proposed process reduces this to 7 activities total by eliminating 15 decisions and 7 transports. This simplifies and improves the process by reducing the total number of activities by 34.

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peter mulila
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71 views1 page

Sales Process Improvement Analysis Chart

The document outlines a cash customer sales and payment process with 28 activities. Presently there are 41 activities total, with 14 terminators, 5 operations, 15 decisions, 7 transports, and 0 delays. The proposed process reduces this to 7 activities total by eliminating 15 decisions and 7 transports. This simplifies and improves the process by reducing the total number of activities by 34.

Uploaded by

peter mulila
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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PROCEDURES ANALYSIS CHART APPENDIX VK

Procedure: Cash Customer Sales and Payment Process Charted by : Peter Mulila
Department : Branch Operations Section: Data Capture Date : 28/06/2021
Form : Cash Invoice, Receipt Sheet : 1/1
Chart begins: Sales Executive receive customer at Sales Counter Chart ends: Customer sign manual Receipt
SUMMARY
SYMBOL ACTIVITY PRESENT PROPOSED DIFFERENCES
OR SAVINGS
TERMINATOR 14 5 9
OPERATION 5 2 3
DECISION 15 0 15
TRANSPORT 7 0 7
DELAY 0 0 0
TOTAL 41 7 34
AN POSSIBILITIES FOR IMPROVEMENT

ACTIVITY VALUE
CU DETAILS OF PRESENT METHOD

TERMINATOR
TM CHANGE

TRANSPORT
OPERATION
I B

DECISION
VE

DELAY

SEQUENCE
SEPARATE
ELIMINATE
COMBINE

IMPROVE

SIMPLIFY
I R

METHOD
PERSON
PLACE
T

FORM
Y PROCESS OWNER DESCRIPTION OF ACTIVITY
Receive the customer at sales front
1 Sales Executive
counter
2 Sales Executive Establish what customer want

3 Sales Executive Confirm if customer is buying any item


Complete Proforma Invoice for enquiring
4 Sales Executive
customers
Obtain item specification required by
5 Sales Executive
customer
Confirm if item being sought is available
6 Sales Executive
in the system
Enquire from another branch if item is
7 Sales Executive
not available
Quote the price if the item is available
8 Sales Executive
in stock
9 Sales Executive Complete Proforma Invoice in duplicate
Generate system Cash Invoice of items
10 Sales Executive
in triplicate
11 Sales Executive Ask customer to sign the Cash Invoice
Send customer to Cashier to make
12 Sales Executive
payment
13 Cashier Ask customer to make payment

14 Cashier Establish model of payment

15 Cashier Confirm if payment is by cash


Count cash to match invoice amount for
16 Cashier
cash payment
17 Cashier Confirm if payment is by VISA card
Swipe and generate shop copy for VISA
18 Cashier
card payment
19 Cashier Confirm if payment is by Mobile Money
Verify payment on cell phone for mobile
20 Cashier
money payment.
21 Cashier Raise manual receipt in triplicate
Ask customer to sign receipt copies and
22 Cashier
issue original receipt copy to customer
23 Cashier Send Customer to Storeman
24 Storeman Verify Cash Invoice and Receipt

25 Storeman Update stock levels in the system

26 Storeman Release item/s to Customer

27 Storeman Customer correct item/s

28

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