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The user platinumed Persona 5 Royal and is inquiring about codes for themes and avatars that are earned for completing achievements. However, it has not been 14 days since completing the relevant achievements, so the representative explains they must wait the required time before the codes will be generated and available.

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27 views2 pages

Chat Transcript

The user platinumed Persona 5 Royal and is inquiring about codes for themes and avatars that are earned for completing achievements. However, it has not been 14 days since completing the relevant achievements, so the representative explains they must wait the required time before the codes will be generated and available.

Uploaded by

fndjkbr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Griselda V.:Thank you for contacting PlayStation, my name is Griselda V.

how may I
assist you today?

Remember: Please do not refresh your screen as it will disconnect the chat session.
Thanks!

Me:hi

Griselda V.:Hi Ali! How may I help you today?

Me:i recently platinumed a game in which u get codes (themes and avatars) for
completing achievements

Me:i have not recieved the codes

Me:the game was persona 5 royak

Me:royal*

Griselda V.:No problem! I'll be happy to help you with the rewards for Persona 5.
Allow me to check what options we have for you today. It will be a pleasure to
assist you. Please note that we'll be working with the name and PlayStation ID you
entered in the pre-chat form.

Me:ok

Griselda V.:To better assist you and locate your awards, I need your help letting
me know which of the trophies below you have earned and the date when it was
achieved:

1. Castle of Lust: Seized

2. Pyramid of Wrath: Plundered

3. The Thorough Trickster

4. The Phenomenal Phantom Thief (platinum)

You can find that information by going to “trophies” using your PS4 or PlayStation
mobile app.

Me:ok one sec

Griselda V.:No problem Ali, thank you!

Me:i have gotton the codes for the first 2 achievements

Me:i have the the thorough trickster

Me:and The Phenomenal Phantom Thief (platinum

Me:i got the phenomenal phantom thief at 4/30/2021 8:47

Griselda V.:Thank you! So just The Phenomenal Phantom Thief is missing?

Me:and the thorough trickster at 4/27/2021 7:48

Me:no i have all the achievements


Me:The Thorough Trickster Rare 45.3% Completed Mementos. 4/27/2021 7:48

Me:The Phenomenal Phantom Thief Rare 16.8% Obtained all trophies. 4/30/2021 8:47

Me:Castle of Lust: Seized Common 79.5% Completed the castle Palace. 4/6/2021 22:17

Me:Pyramid of Wrath: Plundered Common 58.2% Completed the pyramid Palace. 4/12/2021
1:44

Griselda V.:Thank you Ali! I am just trying to confirm which are the codes you
don't have for those achievements?

Me:i dont have The Thorough Trickster

Me:and The Phenomenal Phantom Thief

Me:codes

Griselda V.:Thanks Ali! Let me kindly explain that those codes are generated after
14 days, in case you don't receive the codes via email after the 14 days, you can
contact us and we will be more than happy to generate them for you!

Me:can i not get them just now?

Griselda V.:I would really like to! But it is required to allow 14 days for the
codes to be generated..

Me:ok thank u

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