CCCC EAE ADPI

Addis Ababa International Airport Expansion

MATERIALS SUBMITTAL

Submittal No: C2-6-495 Revision:c Date: 04 January 2018

Material Description: Water Heater

Manufacturer: TESY LTD

Supplier: HAMAD RAHMA ABDULLA AL SHAMSI GENERAL TRADING

(AL SHAMSI)
Required Usage / Location: Inisde Passanger Terminal Building

Specification Ref: Section 223300

Drawing Ref: All Inside Building Water Supply layout

Standards Ref: BS EN 60335 and IEC

Material Data / Catalogue: Page 20-24

Manufacturer Certification:

Material Certification & Test Reports: Page 37-38

Manufacturer Past Projects Experience: Page 57-62

Compliance with Project Specification Section Table: Page 12-14

Material Sample:

Remarks: the water heater capacity of 50 L and 80 L offered by this MAS shall not
have any cost implication to client even the capacity mentioned in BOQ is lesser

CPG Comments:5HIHUWRWKH&3*OHWWHU&3*DLUSRUW'&&&&GDWHG
6HSWHPEHU

ADPI Comments:
Client

ADDIS ABABA BOLE

Engineer INTERNATIONAL AIRPORT
EXPANSION PROJECT

Aéropots de Paris Ingénierie

- The approval of this MAS shall not relieve the contractor's responsibility
from future performance of the water heaters' conditions.
- The water heater material submittal didn't comply fully with
the specification section 223300 (specially the Pressure rating and
Thermostatic control system, etc.,).
- However, as stated in the specification clause 2.5.1 the IEC 60335-2-21
standard pressure rating is acceptable. Mechanical
- And for the rest of the discrepancy of the MAS with the specification
and may be other anticipated drawbacks of the water heater's Water Heater
performances, the Contractor shall be fully responsible.

Tsegaye Hailemariam 4January 2018

January 18, 2018

And also the Water Heater is approved under the following conditions:
- Installation should have be carried out as per manufacturer's instruction and recommendation.
- Quality (manufacturer's) test certificate.
- Original certificate of origin.
- Original Warranty certificate as per the contract.
 Content

1. Reply to Engineer Comments........................................................5

2. Compliance Statement……………………………………….....12

3. Project Specification Extract…………………………………...15

4. Manufacturer Profile/ Product Catalogue………………………20

5. Schedule of Materials…………………………………………..25

6. Manufacturer Instruction Manual………………………………27

7. Manufacturer ISO Certificate…………………………………...38

8. Water Heater Third Party Test Certificate……………………...40

9. UAE Federal Authority ESMA Certificate……………………..42

10. Infrastructure Development Certificate………………………..45

11. Draft Warranty Certificate……………………………………....47

12. Country of Origin………………………………………………..50

13. Manufacturer Supplier Trade/Business license………………....52

14. Supplier Profile………………………………………………….54

15. Previous Project List in Ethiopia and Africa…………………....57

16. Project List Other Part of The World…………………………....59

1. REPLY TO ENGINEER COMMENTS
 CHINA COMMUNICATIONS CONSTRUCTION COMPANY
AABIA INTERNATIONAL AIRPORT EXPANSION PROJECT

REPLY TO ENGINEER COMMENTS

Contractor CCCC/JIN GOLD Date Received 03.10.2017

Engineer ADPI
Ref. No. Response by 04.01.2018
Doc No./ Drawing List Title Date Revision
C2-6-497 Water heater C

Discipline Engineer Comments Contractor Reply

Discipline MC: Mechanical

Previous revision comments on combined submission
Comply, please find below (*copyrighted IEC codes noting that same is provided only for
current comments review only) Per IEC 60335-2-21.
Is it possible to get CE standard or
MC 01 IEC shows the working pressure for
the heater shall be 8 bar?

Please find below (*copyrighted IEC codes noting that same is provided only for current
comments review only) confirming the IEC standard 60335-2-21 22.103 for pressurerelief
Could you pls. confirm that, the safety valve based on tanks internal pressure and not based on tank’s temperature.
heater shall have
MC 02 in-built temperature and pressure
relief valve set
at 99 degree C

Is the heating element is removable

MC 03 Comply
type as per specification?
reply to engineer comment
 Discipline Engineer Comments Contractor Reply

It is written that, thermostat control Please note that the capillary thermostat is a high-class component for Precise regulation of
is more accurate with capillary the hot-water temperature providing high reliability of the working process of the water
MC 04 thermostat could you provide the heaters. A special sensor of the capillary thermostat, fitted higher in the water heater tank
advantages of capillary thermostat controls the temperature, thus improved precise control, safety and user satisfaction are
than the specified stem type. achieved.
Comply, Noting: Carbon steel up to 1.5mm is used with internal glass-lining
(enamelling). The below is brief summary of this process:
- All TESY model are using glass – ceramic technology for inner coating and protectionof
the tank. Glass – ceramic coating is a state of art technology for precise applicationofglass-
ceramic coating on the water tank that guarantees reliable corrosionprotectionandhigh de-
gree of purity of the water, with no change to its physical, chemical and biologicalcompo-
As per specification "The heater sition. The glass-ceramic coating ensures extended useful life andtrouble-freeoperation of
shall be welded cylinders of heavy the waterheater. TESY is using Italian producer as supplier for the ready
gaugelow carbon steel with a thick mixture of powdered ceramics. Applying the glass-ceramic technology involves the fol-
internal coating of hot water resis- lowing industrial operation:
MC 05
tantvitreous enamel" could you • Blasting the inner tank with special metal crushes under pressure. This operation
confirmwith what type of material ensures cleaning the surface of the steel and creates electronic field inside the tank.
used forthe construction of heater • Special mold is spreading inside the tank the dry ceramic powder and the prelimi-
cylinder nary electrostatic field is ensuring the equal coverage and protection of the full
tank. Equalthickness is of the layer is applied on the surface of the each zone
• Baking of the tank: this process is made in special designed furnace. The tank is-
baked on over 800 ‘c temperature. The exact temperature is a production known
how.
The final result is smooth as glass ceramic coating with equal thickness all over theinner
tank surface. The gives the complete and ultimate protection to corrosion.
What is the relevancy of this de-
scription with storage/cistern type
MC 06 water heaters? Refer to the point no 2 in the manufacturer replay sheet attached Page 9

1. The above description devi-

MC 07 ates from the project speci-
fication section 223300
 Discipline Engineer Comments Contractor Reply

Part 2.5.2 water pressure

I. The electric heaters shall be Pls. Find attached designer letter confirming that, the water heater as per CE standard is
able to withstand a water supply acceptable. Engineer to note that, the water heater from TESY is tested for 16 Bar pressure
pressure of 1100kN/M2 (1600KN/M2). The working pressure for the water heater is 8bar (800KN/m2) We are here
by confirming to you that, all the international brands like TESY making water heater as
per CE standard only.

The heater shall have in-built The proposed water heater will withstand a pressure up to 1600KN/m2 since the same
temperature and pressure relief tested for 16bar pressure. The safety-return valve prevents the appliance’s complete empty-
valve set at 99oC and 1350kN/m2 ing in the event the cold water supply is interrupted. The valve protects the appliance from
(200Psi) to protect the cylinder pressure increases higher than the allowed value during heating (! pressure increases upon
from excessive pressure. an increase of temperature), via release of excess pressure during the drainage opening.
Whenever the pressure inside water heater exceeds 800 KN/M2, the pressure release safety
valve shall operate in line with CE standard.

A non-return valve must ensure that The non written valve already been incorporated in the water supply line connecting to the
the contents cannot syphon back on water heater.
the water mains in the event of wa-
ter failure.

The heaters shall be of a type

The proposed water heater is from an international brand with precise capillary thermostat
approved by public utilities board
and internal glass-lining. Also the proposed product is CE approved beyond the require-
for direct connection to the water
ment of project specification
mains.

It also deviates from the above

We wish to highlight that, as per IEC standard 60335-2-21 22.103 for pressure-relief safety
specification section 223300 part
MC 08 valve based on tanks internal pressure and not based on tank’s temperature. There is no
2.5.2
manufacturer providing for pressure-relief safety valve setting based on the temperature.
It deviates from the above specifi-
As explained during the last revision comments, stem type thermostat is outdated way of
MC 09 cation section 223300 part 2.5.3
controlling the water temperature.
 CPGairport
No.1 Gateway Drive
#21-01, Westgate Tower
Singapore 608531
Fax: +65 6542 0406
Email: [Link]@[Link]

Our Ref. : CPGairport/D543.31/CCCC/343

20 September 2017

Mr Li Xiudong (Project Manager)

China Communications Construction Company (Ltd)
Sub-City, Kebele 02, House No. 793, Addis Ababa
P.O Box 12801
Ethiopia

Dear Mr Li,

CONSTRUCTION OF AABIA PASSENGER TERMINAL EXPANSION AND NEW VIP

TERMINAL CONSTRUCTION PROJECT
– MATERIAL SUBMISSION (WATER HEATER)

We refer to your above-mentioned submission dated 19 September 2017 via email.

Please see below for the comments to the respective product.

S/N Product Manufacturer Comments

1 Water heater TESY CPG has no objection to the proposed
water heater on the basis it is compiled
substantially to specification and
comply fully with IEC 60335-2-21.

Thank you.

Yours sincerely,

LEE NGAI HUNG

PROJECT DIRECTOR
CPGairport
CPG CONSULTANTS PTE LTD

1
2. COMPLIANCE STATEMENT
Our Ref.: MEPOG17736 Date: 21/08/17

Compliance Statement for Specification Section 2.5 / Electric Hot Water Heaters(Storage Type)

Sr. Specification Our Remarks, With;

Proposed TESY (EU-MADE) horizontal wall-hung Water
Heater Model GCH; Operating @ 220-240V / 1 Ph. / 50 Hz
2.5 ELECTRIC HOT WATER HEATERS (STORAGE TYPE)

2.5.1 The electric hot water heaters (storage type) shall be ComplLHG
designed for simple mounting for convenient access 5HPDUNV
to maintenance. It shall be designed for simple - Proposed wall-mounted models are factory
single-phase connection 240 volt, 13 amps and standard with heating elements: (1.2kw in 50/80
service up to 3000 watts. It shall be designed to liters, 1.5kw in 100 liters & 2.0kw in 150 liters
comply with the International standards and local capacities); Operating @ 220-240V / 1 Ph. / 50 Hz
authorities approved type.

2.5.2 Water Pressure

i) The electric heaters shall be able to withstand a &RPSOLHG with remarks

water supply pressure of 1100 kN/M2. The heater 5HPDUNV
shall have in-built temperature and pressure relief Please note that proposed models are constructed &
o
valve set at 99 C and 1350 KN/ M2 (200 psi) to approved per IEC, CE (refer CE certificates attached)
protect the cylinder from excessive pressure. A non- and accordingly come with working pressure of 8 bar
return valve must ensure that the contents cannot (125psi) and test pressure of 16 bar (230psi).
syphon back on the water Nmains in the event of
water failure. The heaters shall be of a type approved As per CE, an inlet mounted pressure relief safety-
by Public Utilities Board for direct connection to the valve (set at 8 bars) with drain-facility & hose-
water mains connection if factory-supplied.

2.5.3 Heating Element

i) The heating element shall be rated as given in the ComplLHG with remarks
drawings. The heating element shall be 5HPDUNV
thermostatically controlled with over temperature cut-
off protection. The over temperature protector shall - Proposed models are factory standard with heating
automatically and safely cut-off the power in the elements: (1.2kw in 50/80 liters, 1.5kw in 100 liters &
event the desired preset temperature is exceeded. 2.0kw in 150 liters capacities).

ii) The heating element is to be readily removable ComplLHG with remaks

and constructed of a nickel chromium resistance wire 5HPDUNV
sheathed in a mineral filling, the whole being
encased in a copper tube and subjected to a high - All testing requirements comply per CE
voltage test of 1750 volts. This unit is in direct contact
with the water.

2.5.4 Thermostat

i) The thermostat shall be of the stem type with ComplLHG with remarks
adjustable setting. The thermostat shall be surface 5HPDUNV
mounted and automatically keeps the water
temperature at the desired level and instantly shuts Thermostat control is more accurate
off the power at a present temperature. with capillary thermostat.

2.5.5 Casing ComplLHG with remarks

5HPDUNV
i) The heater shall be welded cylinders of heavy Proposed glass-lining (vitreous-
gauge low carbon steel with a thick internal coating of enamel) models are constructed & approved per CE
hot water resistant vitreous enamel. (refer CE certificates attached)
Alternatively, the heater can have an inner container
constructed of cold rolled copper sheet to BS 899 or
equivalent with all seams lapped and brazed.
Gauges and test pressure are strictly in accordance
with BS 843.
Our Ref.: MEPOG17736 Date: 21/08/17

Compliance Statement for Specification Section 2.5 / Electric Hot Water Heaters(Storage Type)

The inner cylinder to be coated with heavy deposit of &RPSOLHG

pure tin to ensure that the water is suitable for 5HPDUNV
drinking and all laboratory purposes. The outer 
Proposed glass-lined inner tank; outer jacket suitable
casing to be fabricated in substantial gauge sheet for indoor-use only.
steel subject to anti- corrosive treatment.

2.5.6 Insulation

i) A 30mm thick blanket of insulation shall be ComplLHG with remarks

provided to maintain the temperature of stored water 5HPDUNV
and conserve electricity. INSUTECH - Precise technology for
ii) Suitable alternative insulation must be uniform distribution of the polyurethane insulation
accompanied by detailed specifications. with a high density of more than 40 kg/m3 and 18
mm thick. It is based on environment friendly, CFC
2.5.7 Finish and HCFC free PU formula.

i) The finish shall be white baked-on hard wearing ComplLHG

non-fading enamel.
3. PROJECT SPECIFICATION EXTRACT
 DIVISION 22: PLUMBING
SECTION 223300 ELECTRIC
WATER HEATERS

SECTION 223300 – ELECTRIC WATER HEATERS

PART 1 GENERAL

1.1 This section of the specification covers the supply, delivery, installation, testing and
commissioning and maintenance of hot water supply which shall generally consist
of the following:

i) Electric Hot Water Heaters (Storage Type)

ii) Electric Hot Water Heaters (Instantaneous Type)

iii) All pipework, pipe fittings, pipe insulation, etc. which are related to the supply
of hot water to the required service points.

PART 2 PRODUCTS

2.1 MATERIAL FOR PIPING AND FITTINGS

2.1.1 Polypropylene (PPR) Pipes and fittings shall be used throughout the hot water
supply system, the installation piping is together with thermostatic valve, etc. to
temper the water temperature to the wash basins, whether it is cold in-feed to the
water heater or hot outlet to the sanitary fitment. The Contractor is to ensure that
the proposed pipes have full compliance and conformance to the relevant local
authorities’ regulations.

2.1.2 Unless otherwise specified, these PPR pipes shall have material classifications of
DIN 8078 & BS4991. The specifications of the pipes are as follows:-

i) Colour coding: Pipes must be imprinted with colour lines coding for
identification for hot and cold water applications.

ii) The dezincification resistant of the metal adapters comply with EN 133/31
and BS 2872/1989 App F. Metal materials are dezincification resistant to MS
63 and CZ 132 standards.

iii) Hot water pipe and fittings shall be PP-R Type 3 manufactured in
accordance with DIN 8077 and 8087. Pipes and fitting shall be PN 20 rated,
suitable for use under 10 bar pressure at 65C fluid temperature (service life
50 years), and resistant to UV rays.

iv) Metallic threads are resistant to torsion.

v) A pore-free, chemically applied and nickel plating prevent stress crack

corrosion.

vi) The depth of the adaptor thread is at least that required by DIN 16962
standard ensuring that the proposed fittings can be joined to all common
fittings.

vii) Thermoplastics Welding method & procedure shall comply to DIN 16928,
DIN 16960, DVS 2207 & DVS 2208 standards.

20 June 14 (T2E) MTS/223300/1

 DIVISION 22: PLUMBING
SECTION 223300 ELECTRIC
WATER HEATERS
viii) The Contractor shall ensure that proposed PPR pipes do not encourage
growth of algae due to exposure to sunlight or conveyance of hot water.

2.1.3 All hot water piping shall be insulated with 25mm thick, elastomeric foam insulation
with a thermal conductivity of not less than 0.038W/mK.

2.1.4 The Contractor shall supply the Employer with test certificate or manufacturer's
certificates showing that the piping complying in all respects with the provision of
the relevant British or International Standards.

2.2 VALVES

2.2.1 Every section of any branch supply of the hot water lines and where the lines are
connected to the supply main shall be controlled by a stop valve.

2.2.2 All valves supplied and installed shall be suitable for water service and shall
conform to the relevant British Standards and the water authorities’ requirement.

2.2.3 For regulation and normal control purposes, fullway gate valves complying with BS
1952 shall be used. For positive isolation purposes, stop valves of the screw-down
pattern having oblique or inclined spindles complying with the requirements of BS
2060 or alternatively lubricated plug valves shall be used.

2.2.4 For isolation of dead leg pipes serving one or more draw-off taps, stop valves of the
screw-down pattern complying with BS 1010 shall be used. All valves shall be of
copper alloy.

2.3 PIPEWORK

2.3.1 The pipework must be so constructed that the effects of contraction and expansion
will not damage any other work. The pipework shall be located and installed so that
the piping is accessible for inspection, replacement and repair. Provision for
movement due to expansion and contraction shall be made either by loops or
expansion joints. Anchors cable of resisting the maximum stresses shall be
provided and fixed securely to the pipes and positioned so that all movement due to
expansion and contraction is taken up by the loop, joint or change in direction. Pipe
guides shall be provided as decided by the Employer to ensure that movement is
confined to the designed direction. Where expansion joints are used, it is essential
that the type of guides and their positions shall be in accordance with the
recommendation of the manufacturer's instruction.

2.3.2 All valves shall be installed in positions, which allow for convenient operation and
repair and suitably labeled.

2.3.3 All pipework penetrating the roof shall be properly over-flashed to ensure water-
tightness and to prevent water stagnation around the penetrations.

2.4 PIPE ISOLATION

2.4.1 Pipe hangers or brackets shall be properly isolated to prevent vibration and noise
transmission to the building. Types of isolation shall be in accordance with the
requirements as specified in the other sections, as shown in the drawings or as
approved by the Employer

20 June 14 (T2E) MTS/223300/2

 DIVISION 22: PLUMBING
SECTION 223300 ELECTRIC
WATER HEATERS

2.5 ELECTRIC HOT WATER HEATERS (STORAGE TYPE)

2.5.1 The electric hot water heaters (storage type) shall be designed for simple mounting
for convenient access to maintenance. It shall be designed for simple single-phase
connection 240 volt, 13 amps and service up to 3000 watts. It shall be designed to
comply with the International standards and local authorities approved type.

2.5.2 Water Pressure

i) The electric heaters shall be able to withstand a water supply pressure of 1100
kN/M². The heater shall have in-built temperature and pressure relief valve set at
99oC and 1350 KN/ M² (200 psi) to protect the cylinder from excessive pressure. A
non-return valve must ensure that the contents cannot syphon back on the water
mains in the event of water failure. The heaters shall be of a type approved by
Public Utilities Board for direct connection to the water mains

2.5.3 Heating Element

i) The heating element shall be rated as given in the drawings. The heating element
shall be thermostatically controlled with over temperature cut-off protection. The
over temperature protector shall automatically and safely cut-off the power in the
event the desired preset temperature is exceeded.

ii) The heating element is to be readily removable and constructed of a nickel

chromium resistance wire sheathed in a mineral filling, the whole being encased in
a copper tube and subjected to a high voltage test of 1750 volts. This unit is in
direct contact with the water.

2.5.4 Thermostat

i) The thermostat shall be of the stem type with adjustable setting. The thermostat
shall be surface mounted and automatically keeps the water temperature at the
desired level and instantly shuts off the power at a present temperature.

2.5.5 Casing

i) The heater shall be welded cylinders of heavy gauge low carbon steel with a thick
internal coating of hot water resistant vitreous enamel. Alternatively, the heater can
have an inner container constructed of cold rolled copper sheet to BS 899 or
equivalent with all seams lapped and brazed. Gauges and test pressure are strictly
in accordance with BS 843. The inner cylinder to be coated with heavy deposit of
pure tin to ensure that the water is suitable for drinking and all laboratory purposes.
The outer casing to be fabricated in substantial gauge sheet steel subject to anti-
corrosive treatment.

2.5.6 Insulation

i) A 30mm thick blanket of insulation shall be provided to maintain the temperature of

stored water and conserve electricity.

ii) Suitable alternative insulation must be accompanied by detailed specifications.

2.5.7 Finish

i) The finish shall be white baked-on hard wearing non-fading enamel.

20 June 14 (T2E) MTS/223300/3

 DIVISION 22: PLUMBING
SECTION 223300 ELECTRIC
WATER HEATERS

2.6 ELECTRIC HOT WATER HEATERS (INSTANTANEOUS TYPE)

2.6.1 The electric hot water heaters (instantaneous type) shall be designed for simple
mounting for convenient access to maintenance. It shall be designed for simple
single-phase connection 240 volt, 13 amps, and service up to 3000 watts. It shall
be designed to comply with the international standards and local authority approved
type.

2.6.2 Water Pressure

i) The electric heaters shall be designed for use on water pressure up to 800 kPa.

2.6.3 Water Temperature

i) The maximum temperature of the outlet water shall be about 45 deg C.

2.6.4 Earthing

i) The electric heater shall be earthed as required by the authorities.

PART 3 EXECUTION

3.1 INSTALLATION

i) Water heaters located in the washrooms shall be mounted in ceiling space.

ii) Pipe pressure and temperature relief valve to drain.

iii) Maximum tank temperature setting shall be 60C.

20 June 14 (T2E) MTS/223300/4

4. MANUFACTURER PROFILE / PRODUCT CATALOGUE
TESY innovations
INSUTECH - Precise technology for uniform distribution of the polyurethane insulation
with a high density of more than 40 kg/m3 and 18 mm thick. It is based on environment
friendly, CFC and HCFC free PU formula.

PISTON Efect - PATENTED - nozzle which ensures up to 8.5% more hot water. It
controls the mixing of the incoming cold water with the hot water in the water tank.

NO THERMAL Bridge - Up to 8% lower energy losses due to the lack of thermal bridge
between the water tank and the mounting bracket.

BiLight Indicator - Visualizing the two operating modes HEATING – with red light and
READY-TO-USE – with blue light.

HYGIENIC Certiicate - Attests that the products preserve the chemical, physical and
biological quality of the potable water, keeping it pure and healthy. The certiication
covers the storage of potable water, according with European directive 98/83 EU.

5-Star ENERGY EFFICIENCY RATING - Our models (50 and 80 liters) carry highest
Energy Eiciency Label with 5-Stars per UAE’s ESMA (Emirates Authority for Standards
and Metrology) based on UAE.S 5010 - 4:2014 standard.
Standout technologies and product features
16 bar test - The water heaters are tested on 16 bars test pressure according to international standard IEC
60335-2-21 and European standard EN 60335-2-21. The rated operating pressure is 8 bars.

Glass-Ceramic Protection - Assures reliable protection against corrosion together with lawless hygiene of the
water and guarantees long useful life of the water tank. The glass-ceramic coating is applied in oven ired at over
850°C

Plasma welding - Method used is stable and higher grade welding process based on lower welding temperature
with no use of extra material. Computerized control assuring high quality.

Electric Heating Element - Tubular copper heating element, appropriate for domestic water heating applications.
The heating elements operate at 220–240 V / 1 Ph. / 50-60 Hz. The electric water heaters are equipped with heating
elements as follow: 1.2 kW for 50/80 liters; 1.5 kW for 100 liters and 2.0 kW for 150 liters.

Stainless Steel Hot Water Outlet Pipe - Lifetime steady solution for drawing of hot water from top of tank.

External Thermo-Regulator - Large and easy-to-use regulating knob facilitates users to set desired temperatures
from (5) factory standard levels. The thermostat is capillary type, more accurate than conventional thermostat;
thermostatic range is between anti-freeze temperature of 7°C to maximum setting of upto 70°C In order to prevent
overheating a hi-limit safety-cutout operates at 89°C with tolerance of +/- 3°C.

Magnesium Anode - Protects the water heater tank from electro-chemical corrosion.

Reliable 6 Bolt Flange - Allows easy access and maintenance of the product which is due to the most of the major
parts are being mounted on to this removable lange.

Switch ON/OFF - With light indicator.

Water Connections – ½” BSP threaded inlet and outlet connections.

Accessories:
- Inlet mounted pressure relief safety valve operating at 8 bars. This features drain-lever, hose-connection and NRV (check-valve).
- Thermoindicator with numerical range indicator is mounted on the appliance. For 50l models thermo indicator is to be found on
the let side, as for other models 80, 100, 150 is accommodated on the right side.
1 2 3 4 5

6
1 - Highly eicient CFC-free polyurethane
thermo-insulation;
2 - Glass-ceramic protection of the water tank;
3 - Heating element;
4 - Hot-water stainless steel outlet;
5 - Large magnesium anode;
6 - BiLight switch with two operating modes;
7 - Adjustable thermostat;
7 8 - Safety valve

[Link]
 Product dimensions Mounting Heat time
MODEL Volume Diameter Rated power [m] plates distance ∆t 45K Weight
[L] [mm] [W] height (H) width (W) depth (D) (A) [m] (15°C - 60°C) [kg]
GCH 5035 12 B12 TSR 50 ø 353 1200 0.353 0.785 0.380 0.411 2 h 10 min 15.8
GCH 8044 12 B12 TSR 80 ø 440 1200 0.440 0.836 0.467 0.407 3 h 34 min 21.0
GCH 10044 15 B12 TSR 100 ø 440 1500 0.440 0.976 0.467 0.552 3 h 29 min 24.0
GCH 15044 20 B12 TSR 150 ø 440 2000 0.440 1.310 0.467 0.702 3 h 44 min 32.0

The inner vessel is made out of heavy gauge steel and the outer jacket is of cold rolled steel with powder coating.

Dimensions and installation scheme

A min 250 D
H

120 310 min 500

About TESY
TESY OOD is founded in 1990 and at present is the fourth larger company
in Europe in terms of electric water heaters production. The company is
the largest Bulgarian and one of the leading European producers of electric
water heaters from 5 up to 200 L, indirectly heated storage tanks from 160
up to 2000 L and electric heating appliances. TESY is at the cutting edge
of manufacturing process and works under the highest quality standards
synonymous with technology, design and reliability. TESY looks ater the
hot water for the households in more than 50 countries on 4 continents.

TESY OOD

Soia Park, Building 16V, Oice 2.1, 2nd Floor

1166 Soia, Bulgaria

Tel.: +359 2 902 6666

Authorized Exclusive Distributor
Fax: +359 2 902 6660
oice@[Link] Hamad Rahma Al Shamsi General Trading
This catalogue is a marketing material and it is not an ofer. T: 00 971 4 266 6429 F: 00 971 4 269 3407
For speciic models, please ask your dealer. E: mep@[Link]
POB: 4067, Dubai - United Arab Emirates
Copyright © All Rights Reserved, v.1 2016 – TESY OOD
5. SCHEDULE OF MATERIALS
Our Ref.: EWH/MSK/MPS/MEPOG17736/D Date:20/8/2017

SCHEDULE OF PROPOSED MATERIALS

Sr No. Model Type Total Total UAE Federal ESMA’s Total Origin Remarks
Capacity Kw Authority’s Energy Star Quantity
(*mandatory) (*efficiency)
EQM /Cert. Rating
01. For 30&50 Liters Horizontal 50 Litres 1.2kw 45 EU Suitable for indoor
GCH 50 –1.2kw Wall-Hung (Bulgaria) Installation only

02. For 80 Liters Horizontal 80 Litres 1.2kw 05 EU Suitable for indoor

GCH 80 –1.2kw Wall-Hung (Bulgaria) Installation only

Note: For more details of above proposed models, please refer our technical documents herewith
Submittal.
6. MANUFACTURER INSTRUCTION MANUAL
 AR 3-6 ‫سخانات املياه الكهربائية‬
‫تعليامت االستخدام‬

EN ELECTRIC WATER HEATER 7-11

Instructions for use and maintenance

is a registered trade mark of Tesy ltd. [Link]

Dear Clients, For models with heat exchanger (coil)
The TESY team would like to congratulate you on your new purchase. We 13. Storage volume in litres
EN
hope that your new appliance shall bring more comfort to your home.
14. Standing loss
This technical description and instructions manual was prepared in
order to acquaint you with the product and the conditions of proper III. IMPORTANT RULES
installation and use. These instructions were also intended for use
by qualified technicians, who shall perform the initial installation, or
•• The water heater must only be mounted in premises with normal
fire resistance.
disassembly and repairs in the event of a breakdown.
•• The water heater should be used indoors only.
The observance of the instructions contained herein is in the interest
of the buyer and represents one of the warranty conditions, outlined in •• Do not switch on the water heater unless you established it was
filled with water.
••
the warranty card.
Qualified P&P specialists and Electricians must only perform the
Please consider that following the current instructions will primarily
connecting of the water heater to the water and electric mains. A
be of interest to the consumer, but along with this, it is also one of
qualified technician is a person who has the competence according the
the warranty conditions, pointed out in the warranty card, so that the
regulations of the country in question.
••
consumer can benefit from the free warranty services. The producer
is not responsible for damages in the appliance that have appeared Upon connecting the water heater to the electric mains care must
as a result of operation and/or installation not corresponding to the be taken to connect the safety lead.
instructions here.
The electric water heater complies with the requirements of EN 60335-1,
•• If the probability exists for the premise’s temperature to fall below
0°С, the water heater must be drained (observe the procedure outlined
EN 60335-2-21. in section V, subsection 2 ‘’Water heater’s piping connection”).

I. INTENDED USE •• During operation – regime of heating the water – water drops
through the drainage opening of the protection valve are usual.
The appliance is intended to supply hot water to household sites
equipped with a piping system working at pressure below 6 bar (0,6 •• The protection valve should be left open to the atmosphere.
Measures should be taken to lead and collect the leakages in order
Mpa).
to prevent damages, ensuring that this is in conformation with the
It is designed to operate only in closed and heated premises where the requirements described in p. 2 in paragraph V.
temperature is not lower than 4°C and it is not designed to operate in a
continuous protracted regime. •• The valve and the elements linked to it must be protected from
freezing.
The appliance is designed to operate in regions where the water
hardness is not more than 10°dH. In case that it is installed in a region •• During the heating the appliance could produce a hissing noise
(the boiling water). This is common and does not indicate any damage.
where the water is harder it is possible that limestone precipitation
The noise gets higher with the time and the reason for this is the
accumulate very fast. This can cause a specific noise during heating,
accumulation of limestone. To remove the noise the appliance must
as well as fast damaging of the electrical part. For regions with harder
be cleaned from limestone. This type of cleaning is not covered by the
water yearly cleaning of the limestone precipitation in the appliance is
warranty.
••
recommended.
In order to secure the water heater’s safe operation, the safety
II. TECHNICAL PARAMETERS return-valve must undergo regular cleaning and inspections for normal
1. Nominal volume V, liters - see the appliance’s rating plate functioning /the valve must not be obstructed/, and for the regions
with highly calcareous water it must be cleaned from the accumulated
2. Nominal voltage - see the appliance’s rating plate
lime scale. This service is not provided under warranty maintenance.
3. Nominal power consumption - see the appliance’s rating plate
4. Nominal pressure - see the appliance’s rating plate All alterations and modifications to the water heater’s
construction and electrical circuitry are forbidden. If such
alterations or modifications are established during inspection, the
This is not the water mains pressure. This is the pressure appliance’s warranty shall be null and void. Alterations and
that is announced for the appliance and refers to the modifications shall mean each instances of removal of elements
requirements of the safety standards. incorporated by the manufacturer, building in of additional
components into the water heater, replacement of elements by similar
5. Water heater type - closed type accumulating water heater, with elements unapproved by the manufacturer.

••
thermal insulation
6. Inner coating - for models: GC-glass-ceramics; SS-stainless steel; These instructions shall also apply to water heaters equipped with
a heat exchanger.
••
EV - email
For models without heat exchanger (coil) If the power supply cord (of models that have one) is damaged, it
must be replaced by a service representative or a person with similar
7. Daily energy consumption qualification, to avoid any risk.
8. Rated load profile •• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
9. Quantity of mixed water at 40°C V40 litres
lack of experience and knowledge if they have been given supervision
10. Maximum temperature of the thermostat or instruction concerning use of the appliance in a safe way and
understand the hazards involved.
••
11. Default temperature settings
Children shall not play with the appliance.
12. Energy efficiency during water heating
•• Cleaning and user maintenance shall not be made by children
without supervision.

English Instructions for use and maintenance 7
 IV. DESCRIPTION AND PRINCIPLE OF WORK
EN The appliance consists of a body, flange at the bottom side /for water
In order to prevent injury to user and third persons in the
event of faults in the system for providing hot water, the
heaters intended for vertical mounting/ or at the sides /for water appliance must be mounted in premises outfitted with floor hydro
heaters intended for horizontal mounting/, protective plastic panel insulation and plumbing drainage. Don’t place objects, which are
safety-return valve. not waterproof under the appliance under any circumstances. In
1. The body consists of a steel reservoir (water tank) and housing the event of mounting the appliance in premises not outfitted
(outer shell) with thermal insulation placed in-between made of with floor hydro insulation, a protective tub with a plumbing
ecologically clean high density polyurethane foam, and two pipes with drainage must be placed under the appliance.
thread G ½ ‘’ for cold water supply (marked by a blue ring) and hot
water outlet pipe (marked by a red ring). Notice: the set does not include a protective tub and the user must
select the same.
The inner tank may be of two types depending on the model:
•• Made of steel protected form corrosion by a special glass-ceramics
coating
2. Water heater connection to the pipe network.

•• Made of stainless steel

Fig. 3: a) - for horizontal installation
Where: 1 - Inlet pipe; 2 - Safety valve; 3 - reducing valve (for water main
The vertical water heaters may be outfitted with a built in heat
exchange unit (boiler tube). The boiler tube’s entrance and exit are pressure > 0,6 MPa); 4 - Stop valve; 5 - Funnel connected to the sewer
located at the sides and represent pipes with thread G ¾ ‘’. network; 6 – Hose.

2. The flange is outfitted with: electric heater and thermostat. Upon connecting the water heater to the water mains you must consider
The water heaters with glass-ceramics coating are outfitted with a the indicative color markings /rings/ affixed to the pipes: blue for cold /
magnesium protector. incoming/ water, red for hot /outgoing/ water.
The electric heater is used for heating the water in the tank and is The mounting of the safety return-valve supplied with the water heater
managed by the thermostat, which automatically maintains the set is obligatory. The safety return-valve must be mounted on the cold water
temperature. supply pipe, in observance of the direction arrow stamped on its body,
The thermostat has a built in overheating safety device, which switches indicating the incoming water’s direction. Additional stopcocks must not
of power to the heater when the water temperature reaches excessive be mounted between the safety return-valve and the water heater.
values.
Exception: If the local regulations (norms) require the usage of another
3. The safety-return valve prevents the appliance’s complete protection valve or mechanism (in accordance with EN 1487 or EN
emptying in the event the cold water supply is interrupted. The 1489), then it must be bought additionally. For mechanisms operating in
valve protects the appliance from pressure increases higher than the accordance with EN 1487 the announced operational pressure must be
allowed value during heating (! pressure increases upon an increase no more than 0.7 MPa. For other protection valves, the pressure at which
of temperature), via release of excess pressure during the drainage they are calibrated must be 0.1 MPa lower than the one marked on the
opening. appliance’s sign. In these cases the safety valve which the appliance is
supplied with should not be used.
The safety-return valve cannot protect the appliance in the
event of water mains pressure in excess of the acceptable The presence of other /old/ safety return-valves may lead to a
pressure stated for the appliance. breakdown of your appliance and they must be removed.

V. MOUNTING AND SWITCHING ON

Other type of stopping armature is not allowed between the
Qualified technicians must perform all technical and electrical
protection return valve (the protective device) and the appliance.
assembly works. A qualified technician is a person who has
the competence according the regulations of the country in question.

1. Mounting The attaching of the safety return-valve to threads longer than

10 mm is not allowed, otherwise this may damage the valve
We recommend the mounting of the device at close proximity to and poses danger for your appliance.
locations where hot water is used, in order to reduce heat losses during
transportation. In the event the device is mounted in a bathroom, the
selected location must exclude the possibility of water spray contact
With boilers for vertical assembly, the safety valve has to be
from the showerhead or portable showerhead attachment.
connected to the ingoing pipe with the safety plastic panel of
The appliance is affixed to a wall via the mounting brackets attached to the appliance being taken off.
the unit’s body (if the brackets are not attached to the unit’s body, they
must be affixed in place via the provided bolts). Two hooks are used
for suspending the appliance (min. Ø 10 mm) set firmly in the wall (not The safety valve and the pipe between the valve and the water
included in the mounting set). The mounting bracket’s construction heater must be protected from freezing. During hose draining
designed for water heaters intended for vertical mounting is universal - its free end must be always open to the atmosphere (not to be
and allows a distance between the hooks of 220 to 310 mm (fig. 1a). For immersed). Make sure that the hose is also protected from freezing.
water heaters intended for horizontal mounting, the distances between
the hooks vary for the different models and are specified in the table
1 to Fig. 1b.

8 Instructions for use and maintenance

Opening the cold-water stopcock of the water supply piping network 3.3. Models without power cord
and opening the hot-water stopcock of the water-mixing faucet EN
carries out the filling of the water heater with water. After the filling The appliance has to be connected to a separate electricity circuit of
is complete, a constant stream of water must begin to flow from the the stationary electrical wiring. The circuit has to be supplied with a
water-mixing faucet. Now you can close the hot water stopcock. safety fuse 16A (20A for power > 3700W). Copper single core (rigid
– non stranded) conductor shall be used for the connection – cable
In the event you must empty the water heater, first you must cut off 3 x 2.5 mm² (cable 3 x 2.5 mm² for power > 3700W).
its power supply. The inflow of water from the water mains must first
be terminated and the hot water tap of the mixing-faucet must be The electrical circuit supplying the appliance must have an in-built
opened. The water tap 7 (fig 3a and 3b) must be opened to drain the device ensuring the splitting of all terminal poles under conditions
water from water tank. If there is no such tap build in the pipe line, than of super-voltage of category III.
the water can be drain as follow:

••
To install the power supply wire to the boiler, remove the plastic
Models equipped with safety valve with lever - You can drain the cover.
water from the water heater by lifting the safety return-valve’s lever.
Water will drain from the safety return-valve’s drainage opening Connect the power wires in compliance with the marks on the

•• Models equipped with safety valve without lever - water can be

drain directly from inlet pipe of water tank after when you disconnect
terminals, as follows:

•• the phase - to mark A, A1, L or L1;

it from water main
•• the neutral - to N (B or B1 or N1)
In the event of removing the flange, the discharge of several liters of
water, which remain in the water tank, is normal. ••The safety wire must be obligatory connected to the screw joint
marked with .

Measures must be undertaken to prevent damage from After the installation, put the plastic cover back in its place!
discharging water during draining.
Explanations to Fig. 2:
T1 - thermal switch; T2 - thermal regulator; S - switch (for models that
In case that the pressure in the water mains is over the value have one); R - heater; SL1, SL2 - light indicator; F - flange; KL - luster
pointed out in the above paragraph I, then it is necessary to terminal;
assemble a pressure reduce valve, otherwise the water heater
would not function properly. The Manufacturer does not assume VI. RUST PROTECTION MAGNESIUM ANODE (FOR WATER
any liability for problems arising out of the appliance’s improper HEATERS WITH WATER TANKS COVERED BY GLASS-CERAMICS
use. COATING)

3. Water heater connection to the electrical network The magnesium anode protects the water tank’s inner surface from
corrosion.
Make sure the appliance is full of water prior to switching on The anode is an element undergoing wear and tear and is subject to
the electrical mains power. periodic replacement.

3.1. Models with power cord with a plug are connected by In view of the long-term and accident free use of your water heater, the
inserting the plug into a contact. They are switched off the power manufacturer recommends periodic inspections of the magnesium
supply by drawing the plug out of the contact. anode’s condition by a qualified technician and replacement whenever
required, and this could be performed during the appliance’s technical
preventive maintenance.
The wall-plug must be properly connected to a separate electrical
circle that is provided with a protector. It must be earthed. For replacements, please contact the authorized service stations!

VII. OPERATION
3.2. The appliance has to be connected to a separate electricity
circuit of the stationary electrical wiring. The connecting has to be 1. Switch on:
constant- with no plug contacts. The circuit has to be supplied with
a safety fuse (16A) and with inbuilt device to ensure disconnection Before switching on the appliance for first time, make sure that the
of all pole pieces in the conditions of over-voltage from category III. boiler is properly connected to the power supply network and full with
water.
The connecting of the conductors of the supply cord of the
appliance has to be carried out as follows: The boiler is switched on by a switch integrated into the installation,
•• conductor with brown insulation – to the phase conductor of
the electrical wiring (L)
described in item 3.2 of Section V, or upon connecting the plug to the
electrical contact (in the case of an extension cable with plug).

•• conductor with blue insulation- to the neutral conductor of the

wiring (N)

•• conductor with yellow-green insulation – to the safety

conductor of the wiring ( )

English Instructions for use and maintenance 9
 2. Water heaters with electromechanical control 3. Protection according to the temperature (valid for all models).
EN Fig. 2 where: The appliance is equipped with a special facility (thermal circuit-
1 - Electrical switch button (for models with а switch) breaker) for protection against over-heating of the water, which
is switching off the heater from the electricity network, when the
2 - Light indicators temperature reaches too high values.
3 - Thermostat control knob (only for models with adjustable
thermostat) When this device operates, it does not self-reset and the
appliance will not work. Please call an authorized service for
2.1. Models with а built-in switch
solving the problem.
There is an embossed marking on the button of the electrical switch .

•• Push and release the button in order to switch on the electrical

switch. If it lightens, this means that it is switched on. The button lights
VIII. MODELS EQUIPPED WITH A HEAT EXCHANGER
(SERPENTINE TUBE) - FIG.1D AND TABLE 2.
constantly unless the switch is switched off or the appliance power
supply from electrical main is switched off (see item 1 above). The light These are appliances with inbuilt heat exchanger and are intended to
indicators lighten too (see item 2.2. below). be connected to the heating system with maximum temperature of the

•• In order to switch off the electrical switch, push and release

the button again. It must stop to light if it is switched off. The light
heat carrier of 80°C.

The control over the flow through the heat exchanger is a matter of
indicators stop lighting too. solution for the particular installation, whereby the choice should
be made at its design (e.g. external thermostat that measures the
2.2. Light indicators temperature in the water tank and operates a circulation pump or a
The indicators light in red color – means that the appliance is in heating magnet valve).
mode
Water heaters with a heat exchanger provide the opportunity for the
The indicators light in blue color – means that water is warmed and the water to be heated in two ways:
thermostat is switched off, because the set temperature is reached
The light indicators do not light when: 1. by means of a heat exchanger (coil) – a primary way of heating the

•• The electrical switch of the appliance is switched off

water,

•• The appliance power supply from electrical main is switched off 2. by means of an auxiliary electrical heating element with automatic

•• Protection according to the temperature is switched off – see item

3 below
operation, built in the appliance – it is used only when additional
heating of the water is needed or in case of repairs to the system of the
heat exchanger (coil). The proper way of connecting the appliance to
2.3. Temperature setup (for models with adjustable thermostat) the electric network and how to work with it has been specified in the
previous paragraphs.
This setup allows the gradual setting of the desired temperature,
achieved by using a handle on the control panel. Turn the knob to the Mounting:
upward indication, in order to increase the temperature of the hot In addition to the mounting manner outlined above, especially for
water. the latter models, it shall be required to connect the heat exchanger
to the heating installation. The connections are to be carried out in
Place the thermostat knob in position for maximum observance of the direction indicated by the arrows on Fig. 1d.
temperature (unless it is on this position constantly), for period
of one day each month Maximum temperature of the thermostat. This We recommend you mount stopcocks at the heat exchanger’s entry
ensures higher hygiene of the used hot water. and exit points. By stopping the flow of the thermophore via the
lower (stopcock) you shall avoid the unnecessary circulation of the
IMPORTANT: Models that do not have thermostat control thermophore during periods of use only of the electric heating
knobs have automatic water temperature preset by the element.
manufacturer Default temperature settings.
Upon disassembly of you water heater equipped with a heat exchanger
ANTI-FREEZE MODE (fig.2). With this setup the device you must close both stopcocks.
maintains temperature that does not allow the water freeze in
it. The electrical supply of the appliance should be turned on and so
must be the appliance. The safety valve and the pipe between the valve The usage of dielectric bushings for connecting the heat
and the appliance must be protected from freezing. In case that for exchanger to an installation of copper pipes is obligatory.
some reason the electrical supply is cut off, there is a risk of freezing of
the water in the water tank. For this reason we recommend draining the
water out of the appliance before long absences (longer than a week).
For ensuring minimal corrosion, pipes with a limited diffusion

Position e(Energy-save mode) – At this mode, water temperature

of gasses must be used in the installation.

reaches up to approximately 60°С. Heat losses are reduced in this way.

10 Instructions for use and maintenance

IX. PERIODIC MAINTENANCE
EN
Under normal use of the heater, under the influence of high
temperature, lime scale /the so-called lime scale layer/ is deposited
upon the heating element’s surface. This worsens the heat exchange
between the heating element and water. The heating element’s surface
temperature increases along /of boiling water/. The thermoregulator
begins to switch on and off more frequently. A ‘’deceptive” activation of
the thermal protection is possible. Due to these facts, the manufacturer
recommends preventive maintenance of your water heater every two
years by an authorized service center or service base. This protective
maintenance must include cleaning and inspection of the anode
protector (for water heaters with glass-ceramic coating), which shall be
replace with a new one if need arises.
In order to clean the appliances use a damp cloth. Do not clean with
abrasive or solvent content detergents. Do not pour water over the
appliance.
The manufacturer does not bare the responsibility for all
consequences caused by not obeying the instructions, given
hereby.
Instructions for protecting the environment
Old electric appliances contain precious materials and thus
should not be thrown together with the household litter. We
kindly ask you make your active contribution for protecting the
resources and the environment by handing over the appliance in
the authorized buy-back stations (if such exist).

English Instructions for use and maintenance 11
TECHNICAL DATA

Type D, mm A, mm
GCH 50.. 353 411
GCH 80.. 440 407
GCH 100.. 440 552
GCH 150.. 440 927
‫‪ELECTRICAL DIAGRAMS‬‬

‫‪e‬‬

‫الراحة حوايل ‪ 70‬الراحة حوايل ‪ 60‬الراحة حوايل ‪ 55‬الراحة حوايل ‪ 40‬الراحة حوايل ‪ 25‬موقف ضد‬
‫درجة مئوية درجة مئوية درجة مئوية درجة مئوية درجة مئوية التجميد‬
‫‪anti-freeze‬‬ ‫‪Comfort‬‬ ‫‪Comfort‬‬ ‫‪Comfort‬‬ ‫‪Comfort‬‬ ‫‪Comfort‬‬
‫‪mode‬‬ ‫‪appx.25°C‬‬ ‫‪appx.40°C‬‬ ‫‪appx.55°C‬‬ ‫‪appx.60°C‬‬ ‫‪appx.70°C‬‬
CONNECTION TO THE PIPE NETWORK

3a

3b
 TESY Ltd - Head office
1166 Sofia, Sofia Park,
Building 16V, Office 2.1. 2nd Floor
PHONE: +359 2 902 6666,
FAX: +359 2 902 6660,
office@[Link]

106042_001
7. MANUFACTURER ISO CERTIFICATE
8. WATER HEATER THIRD PARTY TEST CERTIFICATE
 9. UAE FEDERAL AUTHORITY ESMA’s CERTIFICATE
- EQM (EMIRATES QUALITY MARK) / *ESMA’S (ENERGY
EFFICIENCY STAR RATING)
10. MOPW/MOID MINISTRY OF PUBLIC WORKS / MINISTRY
OF
INFRASTRUCTURE DEVELOPMENT CERTIFICATE
11. DRAFT WARRANTY CERTIFICATE
 WARRANTY CARD Please keep the
EN purchasing document!
Date of purchase: ............. / . . . . . . . . . . . . . /. . . . . . . . . . . . . .
day month year

Type of the appliance: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Type

................................................................................................ / .....................................................................................
Model Serial number

Customer: .................................................................................................. /. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Name, surname telephone number

Address: .......................................................................................................................................................................
City, street, No

I have read and accept the terms and conditions of this warranty! Customer: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
signature

Retailer Store: ............................................................................................ /. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

company name telephone number

Address: .......................................................................................................................................................................
City, street, No

Invoice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . /. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Seller: ......................................................

Number Date signature and stamp

5 years warranty of the water tank of electrical water heaters with capacity from 6 to 150 liters and 2 years of the complete
appliance.
2 years warranty for all other products.

Dear Customers,
• This warranty card is a unique document and cannot be reissued, amended or replaced. Please check and demand on correct
and complete filling. This warranty card is valid only if all required information is filled in and upon presentation of cash receipt or
invoice for the purchase!
• This warranty is valid for the territory of: United Arab Emirates.
• Warranty service can be performed only by the authorized service centers, described in this warranty card.

2 WARRANTY CARD EN
WARRANTY TERMS: 2. A repair has been done by an unauthorized person or service
1. The warranty is valid only if the warranty card is properly center. If parts that are not approved by the manufacturer EN
and completely filled; are used for a repair. If constructive changes are made on the
appliance
2. The warranty period is valid from the date of purchase of
the appliance; 3. If the instructions for installation and exploitation in the
manual are not followed strictly.
3. The appliance is designed only for domestic use.
Complying the instructions in the user manual of the 4. In case of damages due to natural disasters, overvoltage in
appliance is part of the warranty terms and conditions; the electrical system, non-standard voltage, transportation
and also mechanical damages on the housing of the
4. Installation and connection of the appliance must be appliance and the accessories
done by a qualified technician following all conditions and
instructions in the user manual. 5. In case of damages due to dust, limestone, grease, insects,
rodents etc.
5. Claims for missing parts, transport defects and incomplete
set could be accepted only at the time of purchase; 6. In case of damages due to careless handling

6. Claims for transport defects are not accepted after the 7. In case of nonconformity between the data in the
appliance has been purchased and left the premises of documentation and the goods or attempts to forge or
the retail store change the warranty card itself

7. In case the appliance is replaced with new one the 8. In case of breach, alteration or removal of appliance labels,
warranty period of the first purchased appliance is valid signs or stickers containing the model and/or serial number.
with its remaining warranty period. 9. Control devices, considered as smart or of any other type, are
8. Any possible damage done during transportation to or connected to the appliance and impact on its normal mode
from the service base is covered by the customer. of operation, which have not been explicitly approved and
confirmed by TESY Ltd. and which have not been specified in
9. Warranty service of the appliance does not include the installation and user manual. Such devices may cause a
periodical checkups of the appliance, cleaning and breach of the requirements of the European safety standards,
replacing of consumables. which may render the appliance hazardous to the health, the
10. All consumables, parts detachable from the main body, safety and the property of its users.
rubber and plastic parts (if any) located on the outer sides
of the appliance are not included in the warranty service.
11. The visit of an authorized technician on customer’s
request should be paid by the customer in case there is
no defect or is established that the warranty terms and
instructions are not followed.
12. If replacement of the appliance is needed (when repair
work is not a solution), it should be returned together with
all accessories which have been purchased. Otherwise
replacement might be refused.

WARRANTY SERVICE WILL BE REFUSED IN THE

FOLLOWING CASES:
1. The warranty conditions are not fulfilled.

LOCAL SALES / SERVICE REPRESENTATIVE:

HAMAD RAHMA AL SHAMSI POB: 4067, Dubai - United Arab T: 00 971 4 266 6429
GENERAL TRADING Emirates F: 00 971 4 269 3407
mep@[Link]

English WARRANTY CARD 3

 12. COUNTRY OF ORIGIN

RULJLQDO&RXQWU\RI2ULJLQ&HUWLILFDWH6KDOOEHDWWDFKHGDORQJZLWK3URGXFWGHOLYHU\
13. MANUFACTURER SUPPLIER TRADE/BUSINESS LICENCE
 !"#$% &'"
Commercial License
License Details / &'"() ,!&#-%
License No. 503909 &'"() *+"

.#/() 0"#$%1( 23.#4() 5678 .9" 6.9 :"#$%() *3;)

Trade Name
HAMAD RAHMA ABDULLA AL SHAMSI GENERAL TRADING

Legal Type Sole Establishment !"#$ %%&' A?B?#C() ,D4()

Expiry Date 11/02/2018 =#>%?;) <!"#% Issue Date 12/02/1998 ")6&;) <!"#%
D&B D-U-N-S ® No. 2.(#/() *+"() Main License No 503909 *@) &'"() *+"
499205029
Register No. 75154 :"#$%() ,$3() *+" DCCI No. 48184 E"F() !BG8

101.00 License Members / &'"() H)"I)

Share / J&9() Role / -&() Nationality / !3?$() No./J'4() *+" Name / *3;)
Est. Owner / ()*' United Arab Emirates / 21761 .%'*/), 0"12 '3# "'3
%%&' +,#*'-,
Manager / #!"' United Arab Emirates / 10689 .%'*/), 0"12 '3# "'3 "4*'
+,#*'-,

License Activities / !"#$%() &'"() I#4?

General Trading '*2 5#*46

Address / L)B?/()
Telephone 971-4-2666429 LB-!1% P.O. Box 4067 6!"7() MB6?&
Fax 971-4-2693407 KD#E Parcel ID 128-423 /IC() *+"

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(Approved electronic document issued without signature by the Department of Economic Development. To verify the license kindly visit
[Link]
14. SUPPLIER PROFILE
 Introduction
Company Profile:

The company Hamad Rahma Abdullah Al Shamsi General Trading, We are glad to
introduce ourselves as a national United Arab Emirates company established in Dubai, in
1955; pioneer in the field of supplying building materials with decades of proven
experience to our enormous & dynamic array of the ever-growing clients, the company
offers wide variety of high quality products in collaboration with high profile MNC’s like
Roca, [Link], Zirconio and so on.

Product Profile:
We offer diversified range of products from versatile manufacturers, the synopsis of which
is as follows.

- Electric Storage Water Heaters from [Link] – U.S.A, Europe & China, a
renowned co. in the field of Water Heaters.

- Solar Water Heaters from Solarist – Turkey, a pioneer. in the field of Solar
systems/solutions; It’s collector manufacturer is 3rd biggest solar collector
manufacturer in the world as per Germany’s SolRico.

- PEXa Pipes & Fittings, MLCP Pipes & Fittings from Uponor (Wirsbo, Unipipe)

- Sanitaryware and fittings from Roca – Spain (ROCA is now World No. 1 largest
manufacturer of bathrooms products, ROCA known as ‘The one brand for each &
everything in bathrooms’)
.
- Ceramic tiles from Roca, Zirconio & Borja all of Spain, and [Link] – Italy,
Porcelain / Granite tiles from Alcalagres – Spain.

- Swimming Pool tiles & its accessories, Industrial tiles, Cladding tiles etc., from
Klinker Sire – Italy.

- Agglomerated marble tiles from Marmol Compac – Spain.

- Wooden flooring from Haro – Germany.

Advantage:

Our strategic alliance with the worldwide high profile manufacturers, distributors
and stockists guarantees the delivery of goods & material within the agreed
time.

Our Human Resource:

Our sales team equipped with high degree of efficiency, professionalism & high
level of expertise is always available to support our projects and provides the
depth needed to accomplish any project with ease.

Our Service:

The success of Hamad Rahma Abdullah Al Shamsi General Trading is

attributed to the diversity of our service, activities and to our philosophy in
providing total solutions and quality products to all of our clients needs.

Our Partial Clients/Projects List:

Please find attached herewith a brief on prestigious jobs where [Link] water
heaters/calorifiers have been approved.

The company has supplied to many of Government of Dubai based projects and has
received approval for Dubai Airport Free Zone Authority Projects.

Hamad Rahma Abdulla Al Shamsi General Trading is equipped and invariably

prepared to serve its extensive client list and deliver various project of any size and
capacity in our fields of operation, guaranteeing reliability and customer-satisfaction.

Assuring you always our best intentions and high degree of proven service.

Sincerely,

For Hamad Rahma Abdulla Al Shamsi General Trading

15. PREVIOUS PROJECT LIST IN ETHIOPIA AND AFRICA
 PREVIOUS PROJECT LIST IN ETHIOPIA / AFRICA

PROJ.: HYATT REGENCY ADDIS ABABA, ETHIOPIA

PROJ.: ELILLY HOTEL, ADDIS ABABA ETHIOPIA

PROJ.: HOTEL IN ETHIOPIA FOR M/s. GEMSHU BEYENE BOTE

16. PROJECT LIST OTHER PART OF THE WORLD
 Our Partial Clients/Projects List:

Please find below partial list of recent projects for which [Link] water heaters / calorifiers have been
approved noting that [Link] brand is approved by Ministry of Public Works & Housing (UAE):
Project Location
THE BURJ DUBAI TOWER Dubai

ATLANTIS – THE PALM JUMEIRAH Dubai

ATLANTIS – Staff & Management Accommodation Dubai

DUBAI INT’L AIRPORT (Terminal 1, Terminal 2 & Terminal 3) Dubai

DUBAI WORLD CENTRAL – JEBEL ALI INT’L AIRPORT Dubai

JUMEIRAH BEACH RESIDENCE Dubai

Dubai RUGBY Stadium Dubai

2000 Villas at Jumeirah Park M/s. Nakheel Dubai

Zen Garden-3 for M/s. Nakheel Dubai

Sharjah International Airport Dubai

Logo Island at Palm Jumeirah Dubai

Green Lake Towers (S1,2,3) at Jumeira Lake Towers Dubai

World Trade Centre Residences Dubai

Index Tower Bldg. at DIFC Dubai

Iris Blue Tower @ Dubai Marina Dubai

Jumeira Lake Tower (B+G+39) for Mr. Saleh Md. Bin Lahej Dubai

Jumeira Lake Tower (3B+G+MC+44+R) for Mr. Ibrahim Obaidulla Dubai

Dubai Tower at Sheikh Zayed Road Dubai

The Dome Tower at Jumeirah Lakes Dubai

Al Tayer Tower Bldg. at Sheikh Zayed Road & Al Barsha Dubai

Twin Towers at TECOM for M/s. Rashid Bin Darwish Dubai

Hamad Al Owais Tower Sharjah

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Hamilton Tower at Business Bay Sharjah

Down Town Jebel Ali Fz. Dubai

Awazi Gargash Tower Bldg. at Marina Dubai

Palace for H.H. Sheikh Zayed at Abu Dhabi Abu

Dhabi
Palace for H. H. The Chairman of Dubai Municipality, Zabeel Dubai

DAMAN Residential Tower & Hotel at DIFC Dubai

Sheikha Hissa Bint Khalifa Saeed Al Maktoum’s Dubai

Residence Complex at Jumeirah
Office Park at Dubai Media City Dubai

Emirates Crew Training Centre Dubai

Emirates Flight Catering Facility Dubai

Emirates Head Quarter Bldg. at Al Garhoud Dubai

Al Ghurair City Dubai

Dubai Creek Golf & Yatch Club Dubai

Golf & Yatch Club at Dubai Marina for M/s. Emaar Dubai

Dubai Festival City – Golf Club Hose Dubai

Dubai Festival City – Hill Side Developments Dubai

Ibis & Novotel Suites at Al Barsha Dubai

Emirates Towers Dubai

Fairmont Hotel at Shk. Zayed Rd. Dubai

Jebel Ali Hotel Dubai

Dusit Dubai Hotel Dubai

Gulf Inn Hotel Dubai

K-Porte Inn Hotel Dubai

Fujairah Palm Beach Resorts & SPA Fujairah

Emirates Hills Villas (Several) Dubai

Sharjah Aquarium Sharjah

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 Sharjah Arts Academy Sharjah

City Centre at Ajman Ajman

American University Dubai

Residential Tower at Al Makhool for Mr. Jamal Al Ghurair Dubai

Commercial & Residential Bldg. for M/s. Modern Bakery Dubai

Residential Bldg. at Dubai Investment Park Dubai

Brief of Govt. Projects Include:

Ministry of Public Works Bldg. (Many) UAE

Al Wasl Club Dubai

Al Nasr Club (Residential Development) Dubai

ETISALAT Bldgs. (Many) Dubai

Traffic Police Dept. at Salahuddin Road, Awir, Fujairah RAK UAE

Al Zahra Hospital at Al Barsha Dubai

Hospital at RAK for M/s. Arabian Health Care RAK

Hospital at Fujairah for Govt. of Fujairah Fujairah

And many other projects ……………..

The company has supplied to innumerable Govt. of Dubai based projects..

Hamad Rahma Abdullah Al Shamsi is well equipped & is invariably prepared to serve its
extensive client list and deliver any project of any size & capacity in our fields of operation,
guaranteeing reliability and customer-satisfaction.

Assuring you always our best intentions and high degree of proven service.

Sincerely,
FOR HAMAD RAHMA ABDULLA AL SHAMSI GEN. TRD.

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