Message
From: Kerner, Loretta [/O=CITY PUBLIC SERVICE/OUEXCHANGE ADMINISTRATIVE GROUP
(FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=72388DAD9BDF4A5188490€6887E320F0-KERN]
Sent: 2/27/2021.[Link] PM
To: Myers, Denae [/o=CITV PUBLIC SERVICE ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/en-Recipients/en-damyerst]; Melissa C. Sorola [Link]) /o=CITY PUBLIC
SERVICE/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/en-Recipients/cn=87513d110e184c659a780511d8cb2dc1 Soro]
Subject: FW: Amessage from CPS Energy Board of Trustees Chair
Denae,
Please see the message below with Melissa’s edits. I added one edit, as well
Sorola, Melissa C
Sent: Wednesday, February 17, 2021 12:28 PM
To: Gold-Williams, Paula Y. Se [Link]>; Leal, John C. HNN [Link]>
Ce: Shellman, Carolyn €. AINIEINNIBP [Link]>; Garcia, Kathleen S. AMIN [Link]>; Garza, Rudy
0. SEE [Link]>; Kinnard, Ann 0. SEEM [Link]>; Labatt, Louis S
MMMM [Link]>; Kerner, Loretta NNN [Link]>
‘Subject: RE: A message from CPS Energy Board of Trustees Chair
have one nit and | highlighted it below.
Melissa C. Sorola
Interim Senior Director of Corporate Communications, Marketing & Smart City Outreach
CPS Energy | 500 McCullough San Antonio, Texas 78215 |
iE | V0)
Facebook: @CPSEnergy | Twitter: @cpsenergy | Instagram: @cps_energy | #cpsenergy
[Link]
Keep up to date on news from CPS Energy and subscribe to our Newsroom.
From: Gold-Williams, Paula V. INS CPE [Link]>
Sent: Wednesday, February 17, 2021 12:00PM
To: Leal, John C. ANNI C?[Link]>
Ce: Sorola, Melissa C. MINNIE [Link]>; Shellman, Carolyn €, ANNIE [Link]>; Garcia,
Kathleen S, AMIN [Link]>; Garza, Rudy D. MBS [Link]>; Kinnard, Ann O.
REE [Link]>; Labatt, Louis S MN CPSEnergy com>; Kerner, Loretta \[Link]>
Subject: Re: A message from CPS Energy Board of Trustees Chair
Ihave incorporated my comments.
‘A message from CPS Energy Board of Trustees Chair Dr. Willis Mackey,
Dear Fellow Customers, Community Members, and Friends,
(KSAT-SLT) CPS001906 ‘As Chair, and on behalf of CPS Energy's Board of Trustees, | want to start with a sincere thank you for the honor to serve
you and to again state how sorry everyone at our company is about the outages that you have had to endure. In the
recent days, our community has endured a massive, prolonged, and unprecedented weather event. Clearly, this has
caused tremendous pressures on your families and livelihoods.
In all my years in Texas, | cannot remember a time when temperatures were so cold for such a long period of time. CPS
Energy is your community-owned utility company and our 3,000 plus employees are working diligently through these
{rigid temperatures to restore power and re-stabilize the grid. | want to respectfully mention that many of CPS Energy's
team members are also experiencing power outages - continuous and rotating. So they are both sympathetic and
‘empathetic to what you are experiencing.
ur CEO, Paula Gold-Williams, was born and raised in San Antonio and is passionate about serving our community, as
are her 8ii@8AE hardworking leadership team members. My fellow Board members and | are very supportive and
believe in the work that Paula and her team are diligently executing to help re-stabilize our community and state's
power grid
This is not an easy situation for you to be in. | humbly ask for your continued patience and understanding. While the
CPS Energy team is driving to get everything back to normal, | also respectfully ask, if possible, for you to continue
conserving as much energy as possible. Please bundle up and if necessary please seek safe accommodations for the
‘coming days as temperatures will continue to be below freezing at night for several more days.
| close with my sincere sentiments. Please remember that you are not alone. We are all in this together, with your CPS
Energy team ie-staying focused on getting your power restored to consistently Reliable levels.
While continuing to practice proper social distancing, stay safe.
Most Humbly,
Chair, Dr. Willis Mackey
CPS Energy Board of Trustees
Sent from my iPad
Paula Gold-Williams
President & CEO
PS Energy
Keeping People First!
‘On Feb 17, 2021, at 10:46 AM, Leal, John C.
wrote:
Melissa, here is a draft. I struggle knowing that whatever the chair says will
be criticized by critics of this event.
Regardless of that, I do still like and support the idea for him to release a
statement.
Please offer your thoughts.
(KSAT-SLT) CPS001907
