CHAPTER 4-

Managing Public Sit Dolor Amet

Areas
 The Public Areas
Corridors Reception Areas
Public Comfort
Hallways Rooms
Grounds Offices
 The Public Areas
Head Houseman/
Public Area Supervisor

Houseman Powder Girl/ Boy

Gardeners Pests Control

Head Houseman/ Public
Area Supervisor

Direct and control all activities

concerning public area maintenance
and to ensure conformity to
prescribed housekeeping standards
and policies.
 Head Houseman/ Public
Area Supervisor
• Maintains quality housekeeping in all public areas paying special attention
to cleanliness, orderliness and safety in all covered areas.
• Conducts regular inspection of the different public areas, checks the
quality of cleaning and maintenance and ensures that all areas are free of
safety hazards.
• Checks order in all areas and makes sure that fixtures and furniture are
installed in the right order and location.
• Monitors and supervises the proper use, storage and maintenance of
cleaning equipment as well as housekeeping tools and supplies.
• Checks equipment regularly for their condition. Have them cleaned
regularly and repaired when out of order.
 Head Houseman/ Public
Area Supervisor
• checks and maintains par stock requirements. Makes requisitions to replenish
supplies.
• Initiates and supervises weekly inventory of cleaning supplies and other
housekeeping items allocated to his unit, reports losses and damages and
takes corrective action against reckless use of equipment.
• reports to management all unusual incidents and accidents in the public
areas, paying attention to safety hazards and items needing corrective action.
• trains coaches and supervises housekeeping staff in the performance of their
duties.
• evaluates the performance of subordinates and conducts appraisal interview
• performs other related duties as maybe assigned by superior.
 Houseman
Attend to the upkeep
and maintenance of
cleanliness and
orderliness in public
areas assigned to him.
 Houseman
• Secures cleaning supplies, materials and
equipment and looks after their proper use,
storage and maintenance
• Checks the location, condition and arrangement
of fixtures in his area of responsibility; sees to it that
they are clean and properly installed.
• Cleans and sanitize public comfort rooms under
his area in accordance with standard cleaning
procedures;
• Replenishes guest supplies in public comfort
rooms, including paper towels, toilet tissues, soap
and etc.
• Cleans and sanitizes all areas assigned to him.
 Houseman
• Performs other jobs as follows:
Vacuum/shampoos carpets and
upholstered furniture;
Sweeps/ scrubs/polishes floors and walls
Polishes/dust of all fixtures
Cleans ceilings, exhaust and glass panels;
Collects and disposes garbage and litters;
Changes/ cleans ashtrays; and
Disinfects toilet bowls, urinals, etc.
 Houseman
• Reports all noted damages and out-of-order facilities in
his area of responsibility, takes note of defective
cleaning equipment, busted bulbs, torn carpets, cracks
on walls, defective sinks and toilet bowls, clogged floor
drains, ceiling leaks, defective locks, etc.
• Conducts fumigation in the absences of a pest control
technician.
• Report guest complaints to his supervisor as well as
suspicious objects/ persons.
• Turns-over to supervisor all lost-and-found articles.
• Prepares daily accomplishment report and submits
them to supervisor and
• Performs other related duties as may be assigned by
supervisor
Powder Girl/ Boy

Responsible for the cleaning,

care, and maintenance of
ladies comfort rooms.
Powder Girl/ Boy
• Maintains par stocks of cleaning supplies and makes
requisition to replenish stock
• Regularly cleans ladies comfort rooms and locker
rooms following standard cleaning procedures. She
Disinfects toilet bowls;
Scrubs, cleans, wipes dry floor and wall tiles;
Polishes chrome and metal fixtures like faucets;
Fumigates the area as needed and
Disposes garbage, washes and dries garbage bins.
 Powder Girl/ Boy
• Replenishes toilet amenities like toilet paper, soap, paper towels
etc.
• Checks the condition of fixtures and toilet facilities, checks foe
leaking faucets, defective tiles, etc. and reports any defects to
her supervisor;
• Retouches the cleaning of comfort rooms from time to time;
• Regularly checks trash and empties garbage bins from time to
time;
• Assists in other cleaning or housekeeping job when not loaded
and
• Assists in the issuance of linens if she has available time.
 Gardener and
Grounds Maintenance
Crew

Responsible for
maintaining the
grounds including
plants and
landscape
 Cleaning
Equipment and
Supplies
A. Floor Cleaning Equipment
it is use to eliminate loose soil
and dust particles from
carpet surfaces. Dust bags
must be emptied daily. After
using, roll back the wire
neatly on the back of the
vacuum cleaner. Place it on
Vacuum
one of the trolley.
A. Floor Cleaning Equipment
To be used in scrubbing
stripping and polishing hard
floor surfaces and also vinyl,
wood parquet, etc.
Use the appropriate pad for
scrubbing stripping and
polishing. Give the wax on the
floor enough time to dry before
Floor Polisher
polishing
A. Floor Cleaning Equipment

This is used to pick-up dirt

and particles from the
carpet. Press the handle
and push towards the dirt
to vacuum-sweep the
carpet.
Carpet Sweeper
A. Floor Cleaning Equipment

this is called an "all

purpose vacuum " as it is
used for both dry and wet
surfaces and also for
absorbing water in
flooded or wet surface
Hydro Vacuum Cleaner
A. Floor Cleaning Equipment
This extractor is used when the
carpet is heavily [Link]
penetrates into the inner
surfaces of the carpet and
removes embedded soil or dir.
Simply twist handgrips and
move the machine gently from
one corner to the other.
Carpet Extractor
A. Floor Cleaning Equipment

used for drying

carpet after
extraction. It
expedites drying by
about 50%.
Carpet Dryer/ Blower
[Link]
FloorCleaning
CleaningTools
Equipment
Mops Wringer Floor Mops

Use to wring and flush out For mopping, floor

excess water in the mop stripping and
during damp mopping.
waxing.
[Link]
FloorCleaning
CleaningTools
Equipment
Floor/Window Squeegee Soft Broom & Stick Broom

this is needed to remove excessive soft broom is for fine and flat
water from the surface and surfaces like vinyl and wood.
corners. it also speeds up the Stick broom is ideal for rough
drying process.
surfaces like grounds.
[Link]
FloorCleaning
CleaningTools
Equipment
Dust Mop Caution Sign/ Wet Floor Sign

To be used to dust mop Warning sign to alert

the floor during follow up people that the floor is
cleaning. wet and slippery and they
[Link]
FloorCleaning
CleaningTools
Equipment
Dust Mop Caution Sign/ Wet Floor Sign

To be used to dust mop Warning sign to alert

the floor during follow up people that the floor is
cleaning. wet and slippery and they
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Room Boys Cart Caddy Box

carrier of amenities and container for cleaning

cleaning supplies during chemicals and tools.
room make up.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Scouring Pad Dusting Cloth
Green: For
Scrubbing
purpose only;
White: For This is used
cleaning for dusting
painted wooded
surfaces, glass furniture
mirrors, and
porcelain

• Should not be used for painted surfaces

mirrors and glass panels, nor with scouring Make sure the cloths are clean ;
powder. otherwise the dusty cloth will
• Always make sure the pads are wet before merely rub the dust unto the
using them. Wash and rinse after each use. surfaces being dusted
• Also rinse at the end of each day to Ensure
that there is no soap left on the pads.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Cleaning Towels Polishing Cloth

It is used for
drying This is used
bathroom for polishing
walls and metal
floor tiles surfaces like
after they bathroom
fixtures
are cleaned

use cloths that are made of fiber

• Make sure cloths are dry. If the walls to be able to absorb the water left
and tiles are not wiped dry water behind during the cleaning
marks will develop. process.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Hand Brush Dusters

• This brush is meant for

brushing away dusts from For dusting furniture’s
rough surfaces such as
rattan, Wickerwork, etc..
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Grouting Brush Oilers

To be applied in hinges of
For cleaning in between doors so as to prevent
surface of tiles. squeaking sounds from
the door.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Tongs Sponges

To be used for picking up To be used for cleaning

dirt and cigarette butts fine surfaces
found on ashtrays.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Putty Knife/ Scrappers Portable Stairs

To prevent accident, try to reach

high areas to be cleaned using this
For scrapping embedded dirt and stair.
candles that stick on the floors. Then fold and return to its storage
after use.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials

Insect Sprayer Hand Gloves

Protection of cleaners against

Used for fumigation so as to eliminate contamination during the cleaning
pest and mosquitos process.
 [Link]
C. FloorCleaning
Cleaning
ToolsEquipment
& Materials
Goggles Trash Receptacle with Liners

The receptacle is for the disposal

of the trash.
Serves as eye protection when The plastic liners helps to capture
handling dangerous chemicals while soil moistures, as well as germs and
cleaning. fungi that would have embedded
into the lining of the trash can.
Managing the
Public Areas
 Materials Needed:

 Seiri  Sort
 Seiton  Systematize
 Seiso  Sweep
 Seiketsu  Standardize
 Shitsuke  Self- Discipline
 Chemicals for
Cleaning Furniture,
Fixtures, other
Areas
Type of Purpose
Chemical
Wood Polish To polish wood surface, leather and imitation-leather surfaces. Spray it
sparingly and evenly on the surface.
Disinfectants They are used to disinfect toilet bowls, urinals, sink and other areas that are
like Lysol, used most vulnerable to bacterial contamination.
with a sprayer
Dilution will depend on the degree of disinfection. The average is one cup of
Lysol to 1 gallon of water.

Pure Lysol maybe applied to urinals and toilet bowls since these areas already
contain water.

Use Brush to clean and disinfect bowls and urinals then rinse afterwards. For
other surfaces, apply with a cloth or mop, wipe the surface then rinse and dry.
Metal Polish To be used for polishing brush copper and metal surfaces.

Apply small amount on a cleaning towel and rub metal surfaces until the
tarnish will disappear. Rinse immediately and remove left-over polish with hot
water.
Type of Chemical Purpose
Air Freshener To be sprayed in the room in order to remove foul odor in guestrooms, comfort
rooms or any area with foul odor.
Use sparingly.
Muriatic Acid This strong chemical shall be used only for removing cement or plastic remains
from floors. It is not advisable in cleaning toilet bowls since it is very strong and it
can damage the tiles.

Never mix with any other chemical

Hands should not get into direct contact with the acid as this can cause skin
irritation. If the remains are thick, leave solution on the area for a few minutes or
longer. Then remove the remains with the scraper or a hard brush. Repeat the
process until all cement or plasters are removed. Rinse thoroughly with water
since any acid that remains on the surface may cause damage.
Lacquer or Paint Use this chemical to remove lacquer or paint from hard surfaces.
Thinner
Apply with cleaning towel or scouring pad until the leftovers are removed. Then
pat dry and polish the surface.
Since the solution is highly concentrated, light spraying is sufficient to be able to
economize.
 GENERAL RULES IN CLEANING EQUIPMENTS
1. Check electrical appliances and equipment before use. Check if
there are frayed wires, loose plugs and connections. Never use any
appliance that is defective.
2. Handle equipment with care and never bump them on hard surfaces.
3. Clean and store equipment in their custodial room immediately after
use.
4. Empty dust bag of vacuum cleaners before they overload and after
use.
5. Follow manufacturer’s operating instruction.
6. Schedule a regular check-up of equipment to prevent serious
breakdown.
7. To avoid electric shock or short circuit, do not expose equipment to
rain or water. Store them indoors to protect them from getting wet.
Electrical equipment should never be used in wet surface.
Cleaning Standard
 Task Standard (Expected Results)
Ceiling • Ceiling is free of cobwebs and dirt.
Cleaning • Ceiling fan and fluorescent are thoroughly dusted.
• Spots if any are removed.
Sweeping • All swept floors don not have dust streaks nor does show mark where dirt
was picked up.
• No dirt left on corners, behind the doors, under carpets or furniture.
Vacuuming • All carpeted areas/ upholsteries are vacuumed regularly, kept clean, free of
dust.
• All spots are removed upon discovery.
Floor Stripping • Stripping and removal of old floor finish is done whenever necessary to
avoid yellowing and build-up in corners, baseboards or under furniture.
Mopping • Water is used sparingly. Cleaning solutions are rinsed quickly and the floor is
dried at once
Floor finishing • Floor finishes are not allowed to build up in corners, or underneath furnitures.
Dusting • All surfaces are dust free.
• All corners are vacuumed.
 Tasks Standards (Expected Results)

Windows • Window glasses do not have smudges or

Cleaning watermarks
• Window frames and channels are dust free.
Cleaning class • It is thoroughly cleaned, no visible streaks,
panels, Mirrors scratches or spots

Cleaning of • Ashtrays are emptied of soil and cigarette butts,

ashtrays washed and wiped-dry
Waste disposal • Trash, garbage and dirt are disposed
garbage immediately
containers • Containers are cleaned as often as necessary
• Containers are underlined with plastic
Tasks Standards (Expected Results)
Dusting/ cleaning of • It is thoroughly dusted; surfaces are free of dirt and spots
furniture and fixtures • Appliances are arranged in their appropriate location
• Upholstered chairs are shampooed or vacuumed
• Furniture has no damaged or defect
Comfort room and • The floor mopped, sanitized and dried.
restrooms • There is no sign of marks or streaks on walls, fixtures, doors, door
handles and other surfaces.
• All metal fixtures and hard wares are cleaned and polished
with metal polish.
• Bathroom mirror is well polished and wiped dry. There are no
marks or spots
• The sinks are clean and sanitized with sanitizing chemical and
they are free of foul odor.
• Bathroom supplies are replenished and installed according to
standard arrangement.
• Shower curtains are properly brushed and wiped-dry.
Tasks Standards (Expected Results)
Grounds • All walkways, parking spaces, planted areas are clean, free
Maintenance of littered objects.
• Cemented/ concrete pavements are free from spots. They
are scrubbed regularly and are dust free.
• Plants are watered regularly, pruned and trimmed
periodically and as necessary.
• Soil is regularly cultivated, fertilized periodically and planted
to prevent eroding.
• Plants pests are eradicated. Fumigation is conducted or
regular schedule or upon detection of the presence of
pests.
• Pool flooring cleaned, scrubbed as scheduled and
whenever necessary to prevent the growth of algae.
• Plants (in boxes) are maintained and replaces as needed.
• No safety hazard seen in the area.
TOILET AND
BATHROOM
CLEANING
 Materials Needed:

 Bucket  Scouring pads

 Cleaning Cloth  Rubber Gloves
 Toilet Bowl Cleaner  Hand Brush
 All-purpose  Warm water
Cleaner  Cuddy
 Spray Bottles  Toilet Bowl Brush
Tasks Procedures
[Link] the required chemical into the bowl • Scrub them with all purpose cleaner, water
and sink, leave for a while to let the and scouring pad. Wipe dry with absorbent
chemical soften the dirt. cloth after cleaning.
2. Scrub the faucet, stopper floor tiles, and • Use the scouring pad to scrub the wall to
shower curtains to remove stubborn stains, remove the excessive soap in the wall and use
eliminate foul odor and kill germs and the brush to clean the grout of the tiles.
bacteria. Then dry it with absorbent cloth.

3. . Clean the bathroom wall Follow the prescribed procedures.

Follow the prescribed procedures.

4. Clean the mirror • Spray it with a glass cleaner then wipe it with
dry absorbent cloth.
5. Clean the toilet bowl and sink use the • Use the green pad and scrub the outer part of
green pad, toilet brush to remove the stain the toilet bowl, use the toilet brush to clean
inside the bowl, for the sink use the green pad
to clean the sink and wash with water.
Tasks Procedures
6. Wash the drinking glasses (if this is • Wash them with soap and water then
installed in the bathroom) dry with clean dry cloth.
• To protect the glass form
contamination, cover it with plastic
cover or coaster or wrap it in a bag.
7. Clean the shelves and cabinet • Use a dry cloth
8. Polish all chrome fixtures • Apply metal polish using a clean rag.
Rub until all the tarnish have been
removed.
9. Clean the lavatory stopper then • Brush the stopper with an all-purpose
rinse it with water cleaner. Then wash it under running
water.
10. Rinse the lavatory • Pour water around the sink from
under the rim up to the bottom.
Tasks Procedures
11. Dry and polish the • Using a dry cloth, wipe all surfaces of the lavatory sink
faucet and lavatory sink. and the stopper. Then polish the faucet.
• This will prevent water marks and will make the sink
look shiny.
12. Install the faucet • Screw the knobs using a screwdriver to make sure the
knobs knobs are tight enough..
13. Replenish bathroom • Place soap in the sink.
amenities like; toilet tissue, • Install paper towels in their dispenser.
liquid/bar soap paper • Hang the sanitary bag inside the toilet.
towels, sanitary bag • Replace soiled towels with fresh ones.
14. Dispose trash in all • Pull out the trash from the trash liners and dispose
trash cans them.
• Clean and wash the trash containers and wipe dry.
• Install waste liners into the trash cans and place them
beside the toilet bowl. For public toilets, have
another trash container beside the faucet.
 Cleaning of Bathroom Walls
Tasks Procedures
1. Wet the surface to soften • Splash it with warm water.
the dirt.
2. Apply all-purpose • Scrub the cleaner unto all surfaces
cleaner to clean and starting from the upper portion to the
deodorize the surfaces. downward portion. Brush in between
marbles.
3. Rinse the surface to wash • Splash it with warm water from top to
away dirt. down ward portion.
4. Dry and polish the • Wipe the whole surface with a dry
surfaces to wash out cloth to prevent water marks.
softened dirt.
 Cleaning of Toilet Bowl
Tasks Procedures
1. Flush the toilet bowl to wet • Pull the flush downwards.
the surface.
2. Pour the toilet bowl cleaner • Squeeze the cleaner unto the
to disinfect and deodorize all surfaces and inner side of the
areas, including the hidden toilet bowl
surfaces of the bowl.
3. Leave the toilet bowl • Close the cover after applying the
cleaner to soak (at least for 2 bowl cleaner.
minutes) to soften the soil and
make it easier to remove
 Cleaning of Toilet Bowl
Tasks Procedures
4. Clean the toilet bowl and remove • Using brush, move around the bowl from
all hidden dirt under the rim. under the rim up to the bottom.
5. Flush it again to rinse the bowl. • Pull the valve downward.
6. Clean • Brush and clean with all purpose cleanser
the toilet seat and cover. Remove then wipe them with a damp cloth.
dirt and water- marks, urine and
waste sediments
7. Clean the outside part of the bowl Wipe from the top to the bottom with a
cleaning solution.
Use a solution to soften the soil, thus making the
bowl easier to clean.
8. Dry and polish the bowl to prevent Wipe all surfaces with a cloth starting from the
water marks from forming into the top to bottom
surface
9. Close the toilet bowl cover Cover the toilet bowl gently