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Submitted By:
Shatha Dashti 36903
Dalal alajmi 43711
Ghaliyah AlSharrad 31664
Submitted To:
Dr. Ashraf Jaradat
Subject: mis300
Date: 28-03-2021
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Question 1
a) Efficient supply chain management allows enterprises to boost stock flow by correctly
predicting demand and revenue, as well as improve inventory management to stop the
bullwhip impact to prevent underproduction.
b) Responsive supply chain model is the best fit for online business
Supply Chains that are Responsive
The agile model, the modular model, and the custom configured model are the three
responsive supply chain models. These models are suitable for "on call" applications. They are
perfect because there is a degree of complexity in the production process. These three models
provide versatility for companies who provide special order goods, chic products, and suppliers
that often modify the products they manufacture. The concept of “responsive supply chains” is
that they respond to demand. Amazon is using this supply chain model
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Question 2
E.store will gain the good CRM system by boosting the customer service
a) You don't need to gather any additional data to understand the service is important to
customer satisfaction. As opposed to a product problem, weak service quadruples the risk of
taking the consumers to the competitor. React easily, fully answer questions, and address all
problems in a pleasant way.
If you and/or your customer support staff are too cramped for time to deliver excellent
service, the most important CRM app you can invest in is a helpdesk.
Four of the easiest and most cost-effective choices for ecommerce companies are
Zendesk, Freshdesk, Help Scout, and Gorgias. Both of these can be conveniently linked to your
own platform or an E - commerce website store. You will also manage all of your eBay,
Amazon, and Walmart customer service from the same window with ChannelReply.
b) CRM programmers provide various technical benefits to companies. Better customer care
benefits from improved empathy and awareness of company employees. This lowers
customer agitation and increases customer loyalty to the brand.
References
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References
https://boxaroundtheworld.com/supply-chain-modeling-101/. (n.d.). SUPPLY CHAIN MODELING 101!
UNDERSTANDING THE DIFFERENT TYPES OF SUPPLY CHAIN. Retrieved from
https://boxaroundtheworld.com/supply-chain-modeling-101/
IBM. (n.d.). SCM. Retrieved from https://www.ibm.com: https://www.ibm.com/topics/supply-chain-
management
oodles, E. S. (n.d.). Retrieved from www.medium.com:
https://erpsolutionsoodles.medium.com/importance-of-supply-chain-management-in-e-
commerce-industry-51ea2358ab6b
xplor, P. m. (n.d.). https://blog.perfectmind.com/benefits-of-using-crm-for-your-business. Retrieved from
https://blog.perfectmind.com/: https://blog.perfectmind.com/benefits-of-using-crm-for-your-
business
