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Assignment: Rawan Abdulbari Aldarwish. 439814960. 241

The document is an assignment question that provides information about customer arrival and service rates at a bank teller and ATM booth. It asks to calculate several metrics related to queue lengths and wait times. For the bank teller: (1) 30% of customers can walk right in without waiting, (2) average queue length is 1.633 customers, (3) average time in bank is 20 minutes, and (4) expected idle time of teller is 30% of a day. For the ATM: (1) average customers in system is 0.75, (2) average queue length is 0.321 customers, (3) average time in system is 7.5 minutes, and (4) average

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RooRee Abdulbari
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100 views2 pages

Assignment: Rawan Abdulbari Aldarwish. 439814960. 241

The document is an assignment question that provides information about customer arrival and service rates at a bank teller and ATM booth. It asks to calculate several metrics related to queue lengths and wait times. For the bank teller: (1) 30% of customers can walk right in without waiting, (2) average queue length is 1.633 customers, (3) average time in bank is 20 minutes, and (4) expected idle time of teller is 30% of a day. For the ATM: (1) average customers in system is 0.75, (2) average queue length is 0.321 customers, (3) average time in system is 7.5 minutes, and (4) average

Uploaded by

RooRee Abdulbari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Assignment

Name : Rawan Abdulbari Aldarwish. ID : 439814960. Section : 241.

Question 1: At Al rajhi bank, on an average 7 customers arrive per hour. The teller takes 6 minutes
per customer on an average for service. It can be assumed that arrivals follow Poisson distribution
and the teller’s service time follows an exponential distribution. Determine the following:

(i) percent of times a customer can walk right inside teller cabin without having to wait.

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟕
1–( )=𝟏−( ) = 𝟏 − 𝟎. 𝟕 = 𝟎. 𝟑 = 𝟑𝟎%.
𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 𝟏𝟎

(ii) The average number of customers waiting for their turn

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟕 𝟕


( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) 𝐗 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) = ( 𝟑 ) 𝐗 ( 𝟏𝟎 ) =

𝟒𝟗
= 𝟏. 𝟔𝟑𝟑.
𝟑𝟎

(iii) The average time a customer spends in the bank.

𝟏 𝟏 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟎−𝟕 ) = ( 𝟑 ) 𝐡𝐨𝐮𝐫 =

𝟐𝟎 𝐦𝐢𝐧𝐬.
(iv) Expected Idle time of teller in a day.

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞
Expected Idle time of teller % = 1 – ( )=
𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞

𝟕
𝟏−( ) = 𝟏 − 𝟎. 𝟕 = 𝟎. 𝟑 = 𝟑𝟎%.
𝟏𝟎

SO, the expected Idle time of teller in a day = 30% of 1 day

= 0.30 x 1 = 0.30 day.


2. The arrivals at an ATM booth are assumed to be exponentially distributed. The arrival rate is 6
per hour and the service rate is 14 per hour. Determine the following:

i) Average number of customers in the system

The average number of customers in the system are :


𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟔 𝟔
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒−𝟔 ) = ( 𝟖
) = 0.75.

ii) Average number of customer waiting to be served or average queue length

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟔 𝟔 𝟑𝟔


( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) 𝐗 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) = ( 𝟖 ) 𝐗 ( 𝟏𝟒 ) = 𝟏𝟏𝟐
=

𝟎. 𝟑𝟐𝟏.

iii) Average time a customer spends system

𝟏 𝟏 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒− 𝟔 ) = ( 𝟖 ) 𝐡𝐨𝐮𝐫 = 𝟕. 𝟓 𝐦𝐢𝐧𝐬.

iv) Average waiting time of a customer before being served.


(Arrival rate / Service rate) x (1 / (Service rate - Arrival rate))
= (6 / 14) x (1 / 8) = 6 / 112 >> = 0.054 hours = 3.214 minutes

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟏 𝟔 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) 𝑿 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒 ) 𝑿 ( 𝟖 ) =

𝟔
= 𝟎. 𝟎𝟓𝟒 𝒉𝒐𝒖𝒓𝒔 = 𝟑. 𝟐𝟏𝟒 𝒎𝒊𝒏𝒔.
𝟏𝟏𝟐

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