SHINHO S-16Fiber Fusion Splicer Operation Manual
SHINHO S-16Fiber Fusion Splicer Operation Manual
OPERATION MANUAL
[Link]
1
Contents
1. Notice before using................................................................4
3. A complete splice.................................................................14
4. Menu instruction.................................................................21
2
4.5. Heater................................................................................39
4.6. Electrodes..........................................................................40
4.7. Status.................................................................................43
4.8. Information........................................................................44
5. Routine maintenance..........................................................44
5.1. Cleaning............................................................................44
5.2. Replacing electrode...........................................................48
5.3. Electrode aging..................................................................49
5.4. Software upgrade...............................................................50
7. Appendix A..........................................................................53
3
1. Notice before using
P l e a s e r e a d t h e f o l l o w i n g i n f
using.
1. U si ng t h e s p ec i f i e d ba t t e r y a nd a da pt o r, o t he r w i
may causes an explosion or permanent d
machine.
2. Don't use the machine in high temperat
ure, flammable
o r exp l o s i v e e n v i r o n sm ea n gt as(sts aut ci ho n a
nearby).
3. Do n ' at t t e m p t t o d i s a s s e m b l e t h e m a
accessories, only authorized agencies can repair it.
4. Please d 't t ouche
on lectrodes
i w t on i m orking
causes personal injury.
5. W h e n l i q ou ri fdo r e i gb no d yi not t h em a c nh ei , o r
smoke, odor, noise, etc., or a strong impact
immediately shut down the machine, and pull out the
AC power.
4
1.2. Note
1. T h i s m od el m ac hi n e on l y ap pl i es t o q ua r t z gl a s s f i b er
splicing, not to any other things.
2. Do n' t us e or s t o r e t he m a ch i ne i n h i gh t e mp er a t u r e or
h u m i d i et yn v i r o n m (e on tt h e r w i s e i t m a y d a m a g e t h e
equipment or reduce performance of the machine).
3. W h i l e u s i n g t h e m a c h i n e i n d u s t e n v i r o n m e n t , t r
avoid dust as far as possible.
4. W h e nm o v i n g t h e m a cfhr ionmel o w t e m p e r a t ou r e
high t emperature,
t heres hould
b a h ep ny t eating
eliminate condensation.
5. Please use high-purity anhydrous alcohol(purity>99%)
to clean magnifying lens, reflector and fiber v-groov
surface.
6. The splicing machine must be handled gently to avoid
s t r o n g v i b r a t ioorni m p a c, t a n d w i t h c a r r y i n g c a s e f o r
transportation or storage.
5
7. Maintain the whole machine once a year.
C o p y r ®:
i g hS th a n g h a i S H I N H O F i b e r C o m m u
Co., Ltd. all rights reserved.
Without written consent of our compan
individual willnot be allowed to extractor copy part of the
contents of this manual, or transmitted in any form.
Pr oductsdescr ibe di n th i s manual
, i ncl uding
our company
so f t w a r eu, n l e s s a p p r o v e d b y t h e r e loabtleidg,e o t h e r w i s e
n o o n e c a ni nb ea n y f of ro m
rt h es o f t w a r e t o c o p y ,
d i s t r i b u t e , m o d i fs,y , d e xc co em
l ri pnp,igt d i s a s s ie nm,gb l
d e c r y pi ot n, r e v e r s e e n g i ni ne eg, r l e a s et,r a n s f e, rs u b l i c e n s e
and other ACTS of infringing the software copyright.
A t t e n tT i ho em
n a: n ud ae l s c r so
i bme es f e a t u r e s a
f u n c t i osno f t h e p r o d u c t a n d i t s a c c e s,s roer li ae tse d t o t h e
production batch, therefore, descri
ption in this manual may
not exactly match the product
you purchased, as well as its
[Link] Companyreserves the right to modify any
i n f o r m a t i o n i n t h i s m a n u a l a t a n y t i
p r in oo rt i cd eo e as n dn o t u n
responsibility.
6
Limitation of liability:Within the scope ofapplicable law,
our c ompany,
i a c don’t
n c ny
ompensate
ase,
f any s pecial,
or
i n c i d e n t a l , i n d i r e c t , s e c o nddua er yt od aum
s iangge t h i s
m a nu al ort h e pr o du,cta nd a l s o d on
’t c om p en sa t e f o r an y
l o s s o f p r o f i t s , d a t
savings.
Within t s heo fapplicable
cope l in any caw,
ase, o urc ompany
w i l l u n d e rt ht ae k ge r e a t e s t r e s pfoonr s ti hb ei l il toys s e s
s u f f e r e d i n u s e o f t h e p r o d u icnt tdhei ss c rmi ab ne ud a l
i n l i m i t o f t h e p r i c e y o u p a
(Ex ce pt i nca s esi n vo l v i ngo f pe r s on al i nj uracy c or d i ng t o
applicable law for damages)
7
2. Start to comprehend splicer
Figure 2.1
8
2.2. Keyboard
figure2.2
Table 2.1
1 Power Light 2 Up 3 Right
9
2.2.2. Keyboard functions
Table 2.2
U n d e r s t a n d b ,y pi rn et se sr f tahc i es k e y
discharge weak arc.
I n m e n u , p r e s s t h i s k e y t o e n t
submenu.
I f p e r m i t t e d ,
run.
If p ermitted,
p t k tress
s b his t ey o
left a rnd s ight
o C ides
S Mf aMOS
so on.
U n d e r s t a n d b ,y pi rn et se sr f tahc i es k e y
increase the LCD backlight.
10
In CMOS sensor step, press this key to increase
the CMOS sensor backlight.
In motoradjustment
, press this key to
drive up
the fiber.
If permitted, press this key to mov
cursor.
U n d e r s t a n d b y i n t e,r fparcees s t h i s k e y t o g a p
the fiber.
Under the
main
m e ,n up r e s s t h i s k e y t o s e
icon.
In motor adjust
ment, press this key to drive the
corresponding motor move to left.
U n d e r s t a n d b ,y pi rn et se sr f tahc i es k e y
decrease the LCD backlight.
11
I n s e t u p CoM
f O Ss e n s opr r, e s s t h i s k e y t o
decrease the CMOS sensor backlight.
In f unction
o m t fp otor
t k t m
est, ress
down the corresponding motor.
If permitted, press this key to move down th
cursor.
U n d e r s t a n d b ,y pi rn et se sr f tahc i es k e y
fuse.
12
In Power On state, press this key to reset motor
position.
Under s tandby
i , p resstnterface
k hist s ey o
video mode.
U n d e r s t a n d b y i n t e, r pf ar ec se s t h i s k e y t o r u n
auto splice.
Table 2.3
Applicable fiber SM, MM, DS, NZDS, others
SM:<=0.02dB; MM:<=0.01dB;
Typical loss
DS:<=0.04dB; NZDS:<= 0.04dB
13
Program 40 groups
14
Adapter : AC100-240V(50/60HZ); Output :
Power supply
DC11~13.5V
149mm(L)×120mm(W)×130mm(H)/2.
Volume/weight
25kg (Battery Included)
3. A complete splice
A full fiber splice procedure includin
face preparation, fiber splicing, tension test, h
cooling o s ft hrink
T c ube.
w i hisd hapter
o
the specific process of the fiber splice.
15
3.1. Power on
Figure 3.1
Press and hold the power button until the power indicator
light, then, LCD also enter the self-test screen.
16
Figure 3.2
A s sh o w n i n F i g u r e , 3cl. 3e n c ehd f i b e r c l e a v e r, p l a c e t h e
fiber into the tooth of clamp byleft
the hand
, reserve bare
fiber 30 to 40 mm stripped fiber coating.
se aUcotton ball
dipped in anhydrous alcohol (purity>99%)
fiber coating layer that residual debris, Figure 3.4 shows.
17
Figure 3.3
18
Figure 3.4
O p e n t h e w i n d p r o o f c aonvde rt h e t w o s ifdieb e rp l a t e n, s
t h e np, u t t h e p r e p a r e d f i -g
b er ro oi vn et o t hVr o u g h t h e
l o c a t i n g s .l oM
t a k e s u r e t h a t t h e f i b e rf aecneds h o u l d b e
located between V-groove edge and two electrodes.
Shown in Figure 3.5
19
Figure 3.5
P l e a s oe p e r a t e c a r e f u l ldyon’t
a nlde t t h e f i b e r f ea nc de
t o u c ha n y o t h e r o b j e c t . T h e n c l o s e t h e l a r g e p l a t e n t o f
o p t i c a l f ,i bwe hr i c sh h o u l d b e p l a c e d h o r i z o n t a l l y i n t
V-g r o o v e , w i t h o u t u p t u r n ec dl a pmhpei nn og m e
failed, you can lift fiber carefully and repeat the operation
above until the fiber clamping is qualified.
Similarly, prepare and clamp the other optical fiber.
Then, close the windproof and continue to
a m p l i f i e d f i b e r f r o m t h e d i s pfl iabye. er Infd ft ah ce e i s
obviouslyuneven, tilt or damaged, you need to remove the
20
fiber to cut again.
Figure 3.6
21
SM8.
Pr e s s" S E T t"o s t a tr ht e s p l ipcreo c e d.u T
r eh e m a c h i n e
d r i v t ehs e m o t o r , w h i c h w i l l p r o m o t e
f i b es r t o t h e m i d d l e o f t h e s c r e e n , j u d g i n g t h e f i b e
face whether meet the requirements. If qualified, turn to the
n e x t p r o c e s s , o t h e r w i s e s h
face and stop.
A f t j e ur d g, m ae l n i t g n m e n t m o t o r w i
p o s i t ti o n m a kb eo t h s i d ef si bsoe afr l i g n in three-
dimensional. At last, the electrode discharge a
fiber. W f hen c usionthe m ompleted,
achine
w g t l ill ive
estimates, and have a tension test if needed.
3.5. Heat-shrinkable
22
The h eater
b h eginsa s a eating
heating f scurnace
losed.
oon s
A b o u t 43 s e c o n d lsa t e,r h e a t i n g s h r i n khiansgc o m p l ed.
te
Th e f i g u r ee bl o w i s t h e h e a t s h r i n k t u b i n g b e f o r e t h e r m a l
shrinkage and after thermal shrinkage.
Figu
re 3.7
3.6. Cooling
T h e h e a t a bs hl t eru i bn i kn g a f t e r h e a t i n g i
temperature, and need c ooling.
H t c ang
t o t he ooling
carrying h andle.
S a h o, p fter
o t f eating,
f t ull
heating f turnace
t c t o b he
h Aooling1 m ray y
later, it cools to the ordinary temperature.
4. Menu instruction
T h e m a c h i n ea d o pst M E T R O - s t y l e m ,e nwuh o s ei n t e r f a c e
i s s i m p l e , b e a u t i f u l a n d cf oo nrovpe enri ae tni co en . T h e
23
operation i h nterface
s 8 i cons,
a e aind c ach t con or
different functional menu.
Figure 4.1
24
In submenu:
Press the key or to select the up down cursor.
Press the key or to modify the current data.
Figure 4.2
"Parameters" m i u t enu
s a s t sed
f s o elect
parameters. Menu forms by different splicing pa
submenu, as shown in Figure 4.2. Each sub-
group of splicing parameters, and the menu is composed by
25
the part of the number, file name, pattern and state. Number
from 0 t 3 a ot o9, 4 g otal
o p f 0c b roups
u f
Mode Auto, Calibrate, Normal three kinds, of whi
Auto class of parameters derived experimental optimization
for the factory and cannot be modified and recommende
for new users. The data of the Calibrate parameters can be
modified except the pre-discharge and post-discharge time.
All the Normal parameters can be modified.
Figure 4.3
The “type” represent which the fiber i
p a r a m e t e r . A b b r e v i a
following.
SM: Single mode fiber
MM: Multi mode fiber
DS: Dispersion shifted fiber
26
NZDS: Non-zero dispersion-shifted fiber
The state ON/OFF says the group is currently used or not.
P r e s s t h e k e oy r t o c h a n g e t h e cs up rl ri ec ni nt g
p a r a m e t e r g r o u p . P r et os s e tn ht e r k te hy e p a r
group,as shown above.
The parameter consists of the following parameters:
Prefuse timePrefuse time in total fusion process, a short
t i m e a b3 o0mus ti n S M 1 6 m s i .n I M
t Mi s, n o t
recommended for the new user to modify.
F u se t i m e F u s e t i m e i n t o t a l f u s i o n p r o c e s s , a l o n g t i m e
2 . 0s e c os n idn S M , 1 . 2 s e c o. n Idt s i is n n M
o tM
recommended for the new user to modify.
Arc Discharge current means that the discharge arc current
i n t e n s i t y. T h e h i g h v a l u e o f t h e c u r r e n t c o r r e s p o n
greater arc, resulting in a higher temperature. The fiber
ablated m s ore P eriously.
t k or t oiress ncrease
o he ey r
decrease the parameter value.
P u shi n g o v e r l aTph e p u s h i n g f o r w a r d d i s t a n c e i n f u s i o n
p r o c e s s . P r e s s t h e koe ry t o a d d o r s u b t h e v a l u e o f
overlap.
Gapping The distance of fiber gap before fusing. Press the
key or to change it.
Max end face The angle between the fiber end and vertical
27
directionis the end face. In the process of judging the fiber
end face, the fiber end
face should not more than the Max
end face.
State It shows the using state of the current v
parameter group. You can press the key or to change
the parameter.
4.2. Setup
Figure 4.4
28
4.2.1. Operation mode
The operation mode is the method of mac
consists of: automatic or manual mode.
This p arameter,
a t utomatically,
o t w i t urn
standby interface, the spl
icing machine will begin running
splice fiber optic procedures. Manual mode requires user to
press the "SET" button, and the machine will begin splicing
o p t i c a l f i b e r . S e l e c t t h e m e n u b u t
k e y , t h e p a r a m e w
t ei rl l v sa wl ui te cs h b e
"automatic" and "manual".
Suspend 1 W henf s iber f plicing,
a t m iber
t dvan
gap conditions, the program pauses, waiting for the further
operation of the user. For continue to splicing, press "SET"
button. To interrupt splicing, press the "RESET" button.
Suspend 2 F i be r s u s p e n d t h e r u n n i n g a t t h e e n d o f t h e
subsequent process of aligning.
Reset time After a fiber splicing, in order to prepare for the
next splice, propulsion motors need to be
r e f e r e n c e p o s i t i o n . F i b e r s p l i c i n g c o
windscreen, over a period of time to wait for propu
m o t o r s b e g i n t o r e s e t . T h e w a i t i n g
automatically reset. The menu selecte
or to change the parameter values.
29
Figure 4.5
4.2.2. Language
Language shows the display language cu
used. There are two languages available:
Chinese The software interface displays Chinese.
English The software interface displays English.
Figure 4.6
30
4.2.3. Camera brightness
P r e s s t h e t ko e ye n t e r t h e i n t e r f a c e
brightness, a s s bhown P t elow.
k or t ress
om odifyhe ey
the g ain
o C fc MOS
r i tamera
c o c esulting
b r i g hne
t s s . P r e s s t h e k e yt o s w i t c h t h e C M O S c a m e r a
sensor between X and Y.
Figure 4.7
4.2.4. Tension
Op e n t h e o p t i o n , s p l i c e c o m p l e t e d , t h e m a
impose 2 N ewton’
s pulling on t fhe t otiber est
the q uality
o f
splicing. I ft he
f broken,
iber it m eans
t hef ionusf ailed. P ress
t h e k e yt o s w i t c h t h e t e n s i o n
ON and OFF.
31
4.2.5. Auto shutdown
When the option is turned the
on, machine will shut down
automatically if no operation within ten minutes.
4.2.6. X/Y--Same Length
when the option is turned on, if the X fiber and Y fiber are
not t she l ames ength
o t s howing
t f w bn he
adjusted to same length automatically.
4.2.7. Fiber Middle View
when the option is turned on, if the fiber basic positions are
off-middle, the fiber basic positions could be adju
middle automatically.
4.3. Function
T h e f u n c t i o n m e n u l isspt sl i ct hi nemga c h i n e w i t h s o m e
f e a t u r e s , s u c h a s t i m e a n d d a t e ,
splicing records
, program upgrade,
ect. as shown in Figure
4.8.
32
Figure 4.8
4.3.1. Date and time
P r e s s t h e t ko e ye n t e r t h e i n t e r f a
an d T i m e a s s h o w n i n f i g u r e 4 .
or to move the selection cursor, and then press the key
or to modify the selection value.
33
Figure 4.9
4.3.2. Motor test
Motor test imitates the distance of the push motor moving
f o r w a r d i n t h e f u s i o n
t o e n t e r t h e i n t e r f a c e . A f t e r
c l a m pi ne dt o t h e m a c h i n e , y o u m u s t p
t or tun t he T t est.
results will
he be g estiven
at the e ond f
the test, as shown in Figure 4.10, which
shows the distance
of each push motor moving forward.
The standard value is
between 8 and 12.
34
Figure 4.10
4.3.3. Export records
T h eo p t ii os n u s e d t o e x p o r t t h e
memories in the machine. After the U disk inserted into the
USB p , c ort
hooset o hisa press
ption
t k he tnd
ocey onfirm
fu s i o n r e c o r d s Ae sx pF oi rg tu. r e 4 . 1 1 s h o w n , p r o g
b e g i n s t o t e s t U S B p o r t a n d t h e n f
If t ’s h e n r oe r e c o r d , p r
error.
35
Figure 4.11
4.3.4. Software upgrade
T hi s f u n c t i o n i s u s e d t o u p g r a d e s o f t w a r e i n t h e m a c h i n e .
A f t e r t h e U wdi it sh k u p g r a di en sf ei rl te e d i n t o U S B
port, choose this option andpress the key to upgrade. As
s h o w n i n F i g u r e 4 . 1 2 , p r o g
Attention that after upgraded, users need to boot.
36
Figure 4.12
4.4. Maintenance
The M aintenance
m c o E enu A onsists
M f
Checking, Fusion Records, Arc Numbers, etc, as shown in
Figure 4.13.
37
Figure 4.13
4.4.1. Electrodes aging
New electrode discharge instability and the need
d i s ch arge of a c e r t ai n n um be r o f t i m e s t o st ab i l i z e t he a r c
which called electrode aging.
When electrode r d, eplace
e ntert is m enuand
h t hen
p t ress
key to start aging the electrode, as shown in Figure 4.14.
Don’t open windproof cover in aging process.
38
Figure 4.14
4.4.2. Motor checking
Motor c kinghec
i u s t sed
c t om heck
p he a otor
change the mot or posit ion. Total of 4 mot ors are avail able
for operation.
39
Figure 4.15
Press the key to enter the video interface.
Press the key to switch the left and right motors. The
align motor will move up or down by pressing the key
or . The push motor will drive left or right by pressing
the key or .
40
Figure 4.16
Th i s o p t i o n s t o r e s w o r k i n g p a r a m e t e r s , f i b e r e n d f a c e , t h e
e n v i r o n m eanntd d a t e i n e a c h s p lTh
i c ei nm
g .a c h i n e c a n
s t o r e 4 0 0 0 g r o u p s o f f u
can be pressed to enter the page of fusion record, and the
page displays ten groups of fusion records, sequence from
top to bottom by the latest fusion time as shown a
Press the key or to the contiguous page. Press the key
to enter the page of fusion records.
Figure 4.17
41
4.4.5. Fiber Position
Fiber position is used to move the fiber horizontally.
P r e s s t h e t ok e e y n t e r t h e v i d e
Pr e s s t h ek e y t o s w i t c hh et X a n d Y f i b e rTs .h e f i b e r s
will drive left or right by pressing the key or .
4.5.
Heater
42
He a t t i m e n e e d s t o s e t b y u s e r s a c c o r d i n g t o s p e c i f i c h e a t
shrinkable. Select t o his “Heat
ption
T ”,ime
a ndpress t k he ey
or to change the [Link]
S theoption“Auto Heat”,
and press the key or to change the mode.
Figure 4.18
4.6. Electrodes
43
Figure 4.19
44
Figure 4.20
45
Figure 4.21
4.7. Status
St a t u s m e n u g ti hv e as t m o s p h e r i c p r e s s u r e , t h e i n t e r n
t e m p e r a t ut hr ea, m b i e n t t e m p e ar na dt u tr he e r e m a i n i n g
power, as shown in Figure 4.22.
46
Figure 4.22
4.8. Information
I n I n f o r m a t i o n m e n u s, cuas ne irn q u i r yt h e s e r i a l n u m b e r
of the machine and software version information
, as shown
in Figure 4.23 below.
Figure 4.23
5. Routine maintenance
5.1. Cleaning
47
width, easily to accumulate dust which will make the fiber
m o ve i n s t a b i l i t y a n d caa ub saed f u s i o n , t h e r e f o r e , t h e V
groove should be cleaned regularly.
The following is the way of cleaning the V groove:
1. P l a c e t h e f i b e r w i t h g o o d e n f a c e i n t o t h e V g r o o v e t o
remove the pollution, shown in figure 5.1.
Figure 5.1
2. U s e a c o t t o n s w a b s o a k e d w i t h a l c o h o l t o c l e a
surface and bottom of the V groove. At last, the alcohol
should be the natural air-dry or wiped dry by the dry
48
cotton swab. Shown in figure 5.2.
Figure 5.2
49
the cotton swabs, keeping the unused cotton
presser foot, waiting for the alcohol volatile.
50
Figure 5.4
51
1. Shut down the power.
2. L oosen se ts crew s of el ectr odes cover and r emove t he
electrodes cover, as shown in Figure 5.5
3. Ta k e o u t et lheec t r o d e f r o m t h he o el ldeecr t. r o d e
(El e c t r o d e i s f i x e d o n t hh oe l de leferi c,g tur roed e
5.6).
Figure 5.5
Figure 5.6
52
With tissue paper dipped in alcohol to c
e l e c t r o tdhee,s n,i n s t at lhl e e l e c t r o d e s i n t o t h e o r
electrodes seat position.
4. Close the electrodes cover and tighten the screws.
5. Close the windproof cover and power on the machine.
6. Take an electrode aging.
7. Run 3 times fiber fusion if current fusion parameter is
Auto mode otherwise run Arc Test or Arc Calibrate if
current fusion parameter is normal or calibrate.
Note: T her eplacement
o t e s f he
b g lectrodes
s
as not to damage the machine or stabbed himself.
Th e e l e c t r o d e ss ua rn cs tl bay ew
b gh ienn the e xte rn a
environment such as the temperature and pressure changed
greatly especially moving the machine from low altitude to
h i g h a l. t W
i thue dhn ea p p e nu es sed rs, h o u l d t a k e a n
e l e c t r o d e a g i n g t o s t a
The machine run
s 5 times of huge electrodes arc when the
user selects the electrodes aging and executes it.
Note: Please according prompts to operat
e, do not open the
cover while electrodes aging.
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5.4. Software upgrade
The user should insert the USB disk with upgrade file into
USB interface before software upgrade.
When the software
u p g r a d e m e n u i s s e l e c t e d a nt dh ep rmeas cs he idn, e w i l l
a u t o m a t i c a l l y c o m p l e t e At hf te e ru pugprga rdai dn ign. g ,
the user should restart the machine.
1. Copy t u he d pgrade n “ ocument t t U amed
Disk, whose capacity must be more than 2GB.
2. Insert U-Disk into the USB interface of the machine.
3. P o w e r o n t h e m a c h i n e . P r e s s
“ ”, entering the main menu.
4. S e l e c t t h eF u on pc” t t, i i ooa nn d“ p r e s s b
“ ”.
5. Select t o he “Software
ption u ” i pgrade
nt i he nterface
o
F u n ,c t ai no dn p r e s s t h” e, ub pu gt tr oa nd
beginning.
6. After upgraded, pull out U-Disk, and restart machine.
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6. Common fault and solution
Table 6.1
Phenomenon Reason Handle
1The fiber is
broken.
Tip of 2 No fiber is loaded. Making the fiber image into
“Please check 3 The fiber is far the screen after loading the
fiber!” away from the fiber.
Electrodes more
than 2mm
Tip of The fiber is not Press the Reset key and
“Please reload completely loaded reload the fiber in correct
fiber” into the V groove. position.
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board is fault.
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Note: If the above-mentioned problems still exist after
handling, please contact technical support.
7. Appendix A
Warranty terms and conditions
I f t h e m a c h i n e f a u l t o c c u r s
in a year, it will get a free repair. But if the following occurs, it is not
in the warranty scope:
★ Failure or damage caused by natural disasters.
★ Failure or damage caused by abnormal voltage power supply.
★ Failure or damage caused by wrong operation.
★ F a i l u r e o r d a m a g e c abuys etdh e o p e r a t i o n n o t a c c o r d i n g t o t h e
user’s manual.
★ Loss unit (such as electrodes).
Before sending the machine, please contact with the manufacturer or
agent.
Required information of repair(Please contain the following
information in machine)
< 1 > Yo u r f u l l n a m e , y o u r c o m p a n y, a d d r e s s , t e l e p h o n e n u m b e r, f a x
number and e-mail address
<2>Type of machine and the serial number.
<3> The problems encountered.
When and under what conditions the problem happened.
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Now how the condition of the machine.
Information of screen display and the error tips etc.
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