OBSERVATION

INSIGHTS
5 WHYS
HOW MIGHT ME

ASSIGNMENT - 2
SUBMITTED BY:
LAKSHITA SAINI
BFT-3
NIFT, BANGALORE
 Observer Effect
O - While getting ready
1. E - He is always confused about what to wear for the office but on the observation

day he pre-decided his clothes as he wanted to display organized behavior that he

practice on daily basis.

O - While leaving for office

2. E - He generally gets ready by 8:45 AM and leaves at around 9:00 AM but that day

to maybe show that he is well ahead of time, he left for office at 8:45 AM.

3.
O - Practicing yoga

E - He exercise and perform stretching positions of yoga but that day he decided to

practice meditation, when I asked him why, he said that I read yesterday that

meditation unifies breathing and helps to strengthen the immune system so he

should practice it as we are currently living in COVID-19 world.

 Observer Effect

4.
O - Singing while driving

E - He usually turns on the radio but on the observation day he started his day with

his favorite song.

O - I wasn't able to go to his office and track down his day over there but in order
5. to support my observation he called me that day to brief me about what all things

he is doing that day.

E - He rarely calls during office hours because he prefers not to and is mostly

occupied with one or the other work, but that day he took this special initiative to

contribute for my observation report.

O - During family time

6. E - He checks on his mails and send daily average sales during the family time but

that particular day he did this before his dinner. 

 Observer Bias

O - Opens up balcony door every morning while reading newspaper, I

1. stated that he loves the fresh air, the sound of birds' chirping.

B - Maybe he just prefers to read his newspaper in the natural sunlight

2.
O - Iron his clothes on his own, I said he prefers to do that.

B - Could be that he has to do it because he has no other option as mom

is busy preparing his meal.

O - He sings while driving, I said he is in a habit of doing that.

3. B - Maybe he sings because he feels good when he sings or it helps him
to lighten his mood and enjoy his time before getting into the hectic work

schedule.
 Observer Bias

4.
O - Make tea for himself and sometimes bed tea for mom because she

wakes up after dad.

B - Could be that he enjoys making it or he just can't wait for mom to wake

up and make a cup of tea for him as he is a big chaiphile.

5. O - He keeps things on his desk in proper alignment and notes down the

tasks to be performed next day in advance. I stated that he do this

because he is well organised.

B - Maybe it is because he is particular about hygiene and notes down the

tasks in order to not to miss out or forget anything, the following day.
Observations after rework

1. I realized that while tracking down the observer bias effect, I am

again getting biased in concluding the reason behind my dad's

actions for the observation day.

2. I also noted that while talking to my dad, asking him about the

reason for his actions, that most of his actions do not hold a very firm

objective behind it.

3. I comprehended after series of considerations that he performs these

gestures unconsciously just because he wishes to do so, certain tasks

give him pleasure and a few because of his proclivity, his habit of

carrying out specific chore.

 Observations

1.      Difficulty in dealing with lazy people

2.      Happiest time of the day is when he is around the family members

3.      Enjoys singing while driving

4.      Prefers to note down the tasks for the following day in advance.

PROCESS:

These observations are then further drilled using 5 whys technique and the

root cause at the end of each questions drill is then converted to form an

insight and finally the insight is used to frame a 'How Might We' question.
 5 whys
Difficulty in dealing with lazy people
1.  

Q1: Why he finds it difficult to deal with lazy people?

A: Because habits of lazy coworkers reflects badly on him. Portray his negative image

in front of customers and seniors.

Q2: Why does the habits of coworkers affect him?

A: Because they waste his time by gossiping about random things instead of focusing

on the given task, as a result while dealing with them he tends to waste a lot of time.

Q3: Why it is necessary for him to ensure not to waste his time by indulging himself in

non-work related conversations?

A: Because he don’t want to compromise on his part of work as he has to cover for

their poor performance, hence increased workload.

Q4: Why he doesn’t want to compromise on his part of the work?

A : Because he doesn’t wish to present deficient work/research or display

unprofessional ethics due to delay by teammates.

Q5: Why he doesn’t want to present deficient work?

A: Because incomplete work doesn't provide him with a sense of achievement

and hence he ends up getting capsized.

Root Cause – While dealing with lazy people he is not able to give his
100% and fails to achieve targets which results in feeling capsized.
2.  Most happy time of the day is when he is around the family members
 

Q1: Why is it the happiest time of the day?

A: Because he gets to talk to his children and wife.

Q2: Why does he enjoy talking to them?

A: Because he gets to know about their day and also gets to talk about his ups

and downs of the day.

Q3: Why it is important for him to know about their day and tell them

about his day?

A: Because this way it helps to develop a bond between him and his family

members as it the only time of the day when they are together.
Q4: Why does he lay emphasizes on developing a bond with his family?

A: Because it makes him feel good.

Q5: Why does it makes him feel good?

A: Because by exchanging small details about each other life helps to

reduce stress, stay positive and keep worries at bay.

Root cause – Helps to reduce stress, stay positive and worry less for a
while after a tiring day.
3.  Enjoys singing while driving
 

Q1: Why does he enjoy singing while driving?

A: Because he thinks it is a good way to start a working day.

Q2: Why does he think that it is a good start for a working day?

A: Because music helps him to lighten his mood and rejuvenate.

Q3: Why does music helps him to alter his mood?

A: Because through music he is able to clear his mind from pre occupied thoughts

before heading for a busy day.

Q4: Why does he feel it is important to start his day with a clear mind?

A: Because a clear mind helps him to capture new information without pre judgmental

thoughts from past.

Q5: Why it is necessary for him to analyze new information without any

biases because of prior knowledge?

A: Because if he is biased upon the facts based in past he will tend to

make irrational decisions.

Root Cause – Singing while driving helps him during his day to make
rationalized decisions by clearing his mind and altering his mood,
forgetting past incidents to land upon fair judgments and conclusions.
4.   Prefers to note down the tasks for the following day in advance
 

Q1: Why does he note down the tasks for next day in advance?

A: Because it helps him to keep a track of his schedule for the following

day.

Q2: Why does he feel it is important to keep a track of his schedule?

A: Because this way he can keep a check on the tasks done for the day.

Q3: Why it is important for him to keep a check on his day to day tasks?

A: Because this way he ensures that he is not forgetting anything planned

out for the day.

Q4: Why it is necessary to ensure to not to forget anything which is planned out

for the day?

A: Because forgetting details from his daily schedule effects his working

efficiency.

Q5: Why working efficiency is important for him?

A: Because good working efficiency helps him achieve daily targets which result

in fulfilling Monthly goal.

Root Cause – Noting down everyday tasks improves his working efficiency
which helps him achieve fruitful results by the end of every month.
 How might we?

nsight: Unable to give his 100% because of lack of sense of achievement.

I

How might we make a working environment which helps him improve his working
efficiency and gain the sense of achievement?

nsight: Communicating with loved ones help him to surround with positivism
I

and reduce stress.

How might we inculcate or enhance his communication with people to surround
himself with positivism and lay off stress?

Insight: It is important for him to stay clear and in right mood to make rational
decisions and give fair judgments.
How might we encourage this attitude of rational decision making and unbiased
judgments in all the spheres of his life?