ANDREEA
BUDITA
SHOP ASSISTANT
London
[email protected]
07425912606
WORK EXPERIENCE
Cleaner,sales assistant
PAKS Hair and Cosmetics
September 2017 to July 2019
SHOP ASSISTANT
SPAR - Mitchell, The Concourse, Colindale - London
February 2015 to June 2016
Duties:
• Operating the tills, including cashing up and completing paper work at the start and end of shift.
• Assisting customers in the selection and purchase of items.
• Completing sales sheets at the end of the day.
• Ensuring that the shop counter is always manned.
• Processing cash and credit card transactions accurately & efficiently.
• Managing the till, taking money from customers and hanging out receipts.
• When required wrapping up purchased items for customers.
• Following policies & procedures relating to cash & stock handling.
• Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.
• Keeping merchandise orderly and neat in appearance.
• Handling customers complaints in a professional and diplomatic way.
• Keeping the shop floor clean and tidy at all times.
• Setting up promotional displays.
• Promoting the shop and its products at every opportunity.
• Daily tracking and reporting to the shop manager.
• Highlighting special promotions to customers.
• Restocking the sales areas.
• Giving expert advice to customers regarding products.
SALES ASSISTANT
WAY - Neasden
October 2013 to 2015
Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to
develop and increase sales under the supervision of the Shop Manager.
Duties:
• Meeting and greeting customers and tailoring services and selected products to meet their needs and expectations
• Handling customer payments, refunds, complaints, compliments, etc.
• Meeting sales targets and marketing the company's special offers
• Acting as the first point of contact for the shop's existing and new customers
• Till operation, serving customers and directing them around the shop
• Handling customer queries and complaints on a day to day basis.
• Recording and maintaining customer records and sales inquiries
• Keeping calm and professional when dealing with aggressive customers
• Giving expert advice on product selection to customers
• Arranging window displays (and special promotions)
• General cleaning and maintenance of the shop.
EDUCATION
Educational High School
2013
ADDITIONAL INFORMATION
COMPETENCIES:
• Consistently achieving sales targets.
• Complying with health and safety regulations as laid down in the store Health and safety policy.
• Hard working, self motivated and flexible.
• Ability to work efficiently and accurately in a fast paced retail environment.
• A real commitment to customer service.
• An eye for stylish merchandising.
• Physically fit and have the stamina required to stand on feet all day long.
• Having specialist knowledge of the store products and merchandise.
• Knowledge of cataloging and inventory techniques.
PERSONAL SKILLS
• Friendly personality and able to engage customers.
• A strong work ethic and desire to succeed.
• Smart presentable appearance.
• Possess a polite and helpful manner.
• Confident communication skills.
• Willing to learn.
• Positive attitude.
• Confident and articulate.
• Persuasive and having good influencing skills.
KEY COMPETENCIES AND SKILLS
Stock management
Sales
Client interaction
Negotiating skills
