Knowledge Base Number: KB201792

Workforce Optimization Update

Document Created via SQL Services Reporting Tool using template: 618
Report Execution time [GMT+2] MM/DD/YYYY: 1/14/2021 10:04:03 AM

This document describes how to install the software update.

Note: This KB article replaces any previous documents for this component.

Cumulative KB (Hotfix) for (Internal Name): KB Update Package ±

Published
Last Update Jan 10, 2021

Component Name KB Update Package ±Published

MSI Version (Build): 15.2.7.439
Applicable Version(s): 15.2 FP0
Dependencies According to Component
Affected Server Role(s) All Roles
Affected Platform(s) All Platforms
Downtime Applications & Recording
Description KB Update Package ±Published (Build 15.2.7.439) for
15.2 HFR 7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some functionality to eak.
Affected functionality includes CD values in the Project Rules Manager, user CCD filters, and RTSA rules
creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm, the alarm is not
successfully acknowledged. This may happen if the alarm is configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for conditions that contain a phrase
with at least 5 terms and without an asterisk *, even if there are other phrases in the same condition that
do contain an asterisk * .
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is set to Russian language
and the condition in the answer rule contains more than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider appears for conditions that
contain a phrase with at least 5 terms and without an asterisk *, even if there are other phrases in the
same condition that do contain an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the time it was re-written; this
should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific detailsAWS UserAgent string
has been extended in Archiver to allow more fine-grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version 9.2.14.v20151106 was previously used -
this update had a vulnerability issue. This is fixed by upgrading the Jetty related dependencies in
ArchiveExport to 9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11 digits values
KB193760
Biometrics Application
BUG-20484: Risk Management does not support wildcard search for PBX_IDIn the Risk Management
screen, users cannot search using wildcard filters for PBX_ID column to see specific calls.
KB201650
CF ETL
NA
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the defined Maintenance Time in the
Enterprise Manager.
KB201663
Consolidator
This KB covers release gap between latest HFR7 and base 2020R1 KB.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the Data Model IIS app pool
does not start.
KB193287
Contact Database
Improved Speech Category load performance.
The following should be stopped during KB installation:
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox configured to retrieve interactions
for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn system, they will not fail
even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and then installled again.
KB201651
Customer Feedback
NA
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form assignments, therefore search
results display evaluations for user roles that are not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last record for the day it causes
an issue on adherance feed, This KB corrects that behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when exporting system resolved
unicode names appear correct in system export
KB200012
DPA Database
15.2 HFR8 (2020R1) Release - Base KB
KB201669
DPA SSRS Reports
BUG-20509: Incorrect data returned when User preferences set to Russian Regional Formatt
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large cache in Enterprise Manager
Agent the configuration distribution can slow down so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file is being corrupted and an
alarm ("AlarmErrorReadingCacheManifestFile") is being raised asking the customer to delete the cache-
mainifest.xml and resave the server.
KB190878
Enterprise Manager
BUG-15536: Unable to delete multiple workstations at a timeWhen deleting multiple workstations the full
deletion is blocked by an error regarding constraint violations.
BUG-19472: DC Import failureWhen performing DC Import for speech application servers there is a
duplicate key error message.
BUG-19552: Change queries found in the report to use prepared statement
BUG-20422: Configuration push issueLeading and trailing spaces present in KMS server name not being
trimmed when security section is saved.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction Capture role and RIS role is
disabled. Configuration is not saved properly with warning/error message on UI. ROOT CAUSE: Unable
to save Amazon Connect data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or above, Data Source - Member
Group - IP Extension pool, "Abandoned CTI Call" is not shown. ROOT CAUSE: The property is not getting
deleted from database table on saving the data port groups. RESOLUTION: Fixed Abandoned CTI Calls
issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured with IPTrade Datasource,
the Import may failIEM will now add Agents with IPTrade Datasource to the AgentConfig.xml as well as
Agents with Phone Datasource
BUG-19493: Where an input call contains an illegal XML character in source, the Import or Export Job
may fail and stop with System ErrorThe failure is being set as System Error instead of Data Error, which
does not allow the Job to continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a source system with many
Agents and Datasources, the high frequency of configuration reloads may cause an incomplete
AgentConfig.xml file to be created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it produces the following error to
the Event Viewer: "Messages in message portion of client <something> is out of sequence,
resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive DrivesGDPR Delete may send
requests to unavailable Archive Drives which stalls the processing of the Delete Rule leaving it in state µIn
Progress¶for indefinite amount of time. This KB fixes the issue by filtering out unavailable Archive Drives
and sending Delete Rules to active ones only.
KB193449
Ingestion Web Service
BUG-18230: Support for Metadata only Ingestion into a Recorder. It is now possible to ingest a content-
free recording while supplying no other content.In order to enable this feature, a TextCapture KB193325
or higher is required on the system.
BUG-19127: Calls are not marked into Database due to PersistQ list corruptRecorder may mark old
inums into WorkFlow continuously, causing new calls to be unavailable for playback. This may happen
when the PersistQ list file is corrupted.
BUG-20100: False EncryptionKeyExpiredWarning AlarmsRecorders may raise instances of false positive
alarms EncryptionKeyExpiredWarning when RSA clients delay fetching a new key by 5 minutes.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193763
IntegrationService
BUG-19043: Additional interaction consolidated in SIP / SIPREC signaling modeWhen configured for SIP
/ SIPREC signaling mode delivery recording, if an extension is identified on the call, the system would
create and consolidate an interaction for both the extension and the correlation line. The logic was
updated to only consolidate the extension interaction in this case.
BUG-20119: API events referencing a correlation line are not processed properlyContact events over the
API adapter that referenced a correlation key and value were not processed properly.
BUG-20120: Events not processed properly in cluster configurationsWhen configured for a clustered
environment, the cluster relationships may not be loaded properly, resulting in improper call tracking.
BUG-20136: Screen recordings are sometimes lost when using NearRealTime, CDR, and
AfterCallWork.A STOP is sent to the screen recorder when the scenario is NearRealTime, CDR, and in
AfterCallWork but a STOP is not sent to the Agent Server.
BUG-20175: Insufficient logging to troubleshoot request responsesAdded more detailed logging of
outstanding request and response identifiers for the Nortel Symposium integration.
BUG-20275: Some SIP calls are not being recordedMedia descriptions were being created erroneously
when the received SIP INVITE, SDP contains a media with an unsupported content type.
BUG-20449: Service restarts due to event processing latenciesExcessive adding of empty events leads to
CallTracker latency and service restarts.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193792
Interaction Data Warehouse
Improved Speech Category load performance.
The following should be stopped during KB installation:
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text Analytics (Additional
Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form component entity fields from the
query and filters, and then add them again.
KB193714
Interaction Web Applications
BUG-20289: The text of several buttons under Speech Analytics > Discover > Trends > Date >
Previous Date are not localized.
BUG-20495: In Advanced Search > Evaluation tab, some ECD values are missing.
BUG-20366: In Speech Analytics, under My Data Set > Date > Time of Day, the default Select
option is not localized.
KB201661
IPCapture
This KB covers release gap between latest HFR7 KB and base 2020R1 KB.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools (allowing selection of specific
archive drives from which to retrieve audio) causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote agents can't be established.
Root Cause: MS in Skype CU10 release oke backward compatibility of Skype Server API. Resolution:
Add support for Skype Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service. This will enables the NENA
event logging service to capture and process VESTA i3 text events and help Interaction Capture to record
text conversations.
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess Transcribed Calls flag that
was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data export to SFTP fails with path
error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and screen recordings as
compressed.
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket connections when used with
SGW KB to allow for same.DMS / CM unable to establish WebSockets as available with SignalR via IIS /
SGW.This KB fixes the issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data values, the operator between
the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted in Custom Data fields of
type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions" may fail at 2:00 AM, and
tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related alarms in QM Database
Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed being raised A race
condition may arise where RedundancyController closes the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from WorkflowThis may occur should the
DiskManager PersistQ list file become corrupted. PersistQ file corruption may also cause Disk Manager
log files to consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml may be incorrectly migrated
resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable users to leverage
Interaction Analytics & Fraud Detection reporting on each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future enrolmentsIf a manual
enrolment for passive voice biometrics fails, it can stop the local voiceprint cache from being updated,
causing future enrolments to potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe detection of unauthorised
changes to passive biometric voiceprint files does not operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2 HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data Source (non-standard
configuration), issues with Screen-Only Real-Time Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction does not open the
Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to any language, General
Contact Details in Interaction Details pop-up remain in English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export report for Current results set
(up to 2 million) option.
KB192710
Speech Products Database
BUG-20563: Missing Agent Signatures due to failure to retrieve interactions.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193618
Survey Server
This KB includes the following fixes:
BUG-20395:
VXML with Avaya portal 7.2: customer voice message is not playable
KB201662
TDMScreen
This KB covers release gap between latest HFR7 KB and base 2020R1 KB.
KB192996
Teleflow Server
 This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not stitchedIn AmazonConnect
recording when the recorder was configured with more than one AmazonConnect datasource and adapter
the InteractionCapture service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as InteractionCapture never
receives the call details to enable stitching of audio and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

DISCLAIMER: Only individuals trained to install the Verint Systems software (including customer¶s personnel, a Verint Systems
technician, or authorized Verint Systems partner) should install this software (SW) update. Before installing this SW update,
read the instructions included in the file (or any other additional documentation) and ensure that the system is fully backed up
according to the instructions contained in the Enterprise Suite Maintenance Guide. It is recommended that the SW update is
initially installed and tested in a lab environment. In the event this SW update is not installed according to the instructions, or
the installation is not performed by a Verint authorized individual, Verint Systems may charge you additional fees to correct any
errors made; this is in addition to any subscription support fees paid by you. Verint Systems will not be held liable for
installations of the SW update if these instructions are not followed. For any questions, contact your local Verint Systems'
Support Center or authorized Verint Systems partner.
© 1997-2021 Verint Systems Inc. All Rights Reserved Worldwide.
KB Specific Notes
N/A

Site Preparation
N/A

Installation and Configuration

Installing this software update may cause downtime of the following components:
‡ Applications may not be available until the Data Center update is completed (e.g. Search, Playback, Speech
and etc.).
‡ Audio may not be recorded while the release is installed on the Recorder servers.
‡ CTI data may not be tagged while the Site platforms are updated.
The estimated downtime is approx. 60 minutes per platform and might vary per system and based on the content of
the package.

For details on the installation and the Hotfix Deployment Tool, follow the instructions as described in the HF Deploy Tool and the
HFR & WFO Update Package installation guides.

Verification
N/A

Rollback
This package does not support rollback. To rollback individual KBs contained in this package, refer to the KB's
technical note.

Additional Information
N/A
Previous Cumulative Software Updates:
KB Released KB Description
Number in HFR
KB201783 HFR 7
KB Update Package ±Published (Build
15.2.7.438) for 15.2 HFR 7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193708
Consolidator
Defect Id: Fixes
BUG-20286: Consolidator reprocesses all historical calls to Verba server With
Verint Financial Compliance, Consolidator reprocesses historical calls every
time the Recorder Consolidator service is restarted.When Consolidator fails to
process a call to Verba server due to connectivity issues, it does not retry.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193755
Customer Feedback
This KB includes the following fixes:
BUG-20378Disabling the download button in the Voice message playback
window.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB200012
DPA Database
15.2 HFR8 (2020R1) Release - Base KB
KB201669
DPA SSRS Reports
BUG-20509: Incorrect data returned when User preferences set to Russian
Regional Formatt
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured
with IPTrade Datasource, the Import may failIEM will now add Agents with
IPTrade Datasource to the AgentConfig.xml as well as Agents with Phone
Datasource
BUG-19493: Where an input call contains an illegal XML character in source,
the Import or Export Job may fail and stop with System ErrorThe failure is being
set as System Error instead of Data Error, which does not allow the Job to
continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a
source system with many Agents and Datasources, the high frequency of
configuration reloads may cause an incomplete AgentConfig.xml file to be
created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193449
Ingestion Web Service
BUG-18230: Support for Metadata only Ingestion into a Recorder. It is now
possible to ingest a content-free recording while supplying no other content.In
order to enable this feature, a TextCapture KB193325 or higher is required on
the system.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-20100: False EncryptionKeyExpiredWarning AlarmsRecorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form
component entity fields from the query and filters, and then add them again.
KB193714
Interaction Web Applications
BUG-20289: The text of several buttons under Speech Analytics > Discover
> Trends > Date > Previous Date are not localized.
BUG-20495: In Advanced Search > Evaluation tab, some ECD values are
missing.
BUG-20366: In Speech Analytics, under My Data Set > Date > Time of
Day, the default Select option is not localized.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192710
Speech Products Database
 BUG-20563: Missing Agent Signatures due to failure to retrieve interactions.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193618
Survey Server
This KB includes the following fixes:
BUG-20395:
VXML with Avaya portal 7.2: customer voice message is not playable
KB193750
TDMScreen
BUG-20170: Incorrect AgentCaptureUnreachable alarm Screen recorder raises
misleading AgentCaptureUnreachable alarm when using cloud-type recording
from Terminal Server.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201774 HFR 5
KB Update Package ±Published (Build
15.2.5.437) for 15.2 HFR 5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193708
Consolidator
Defect Id: Fixes
BUG-20286: Consolidator reprocesses all historical calls to Verba server With
Verint Financial Compliance, Consolidator reprocesses historical calls every
time the Recorder Consolidator service is restarted.When Consolidator fails to
process a call to Verba server due to connectivity issues, it does not retry.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193755
Customer Feedback
This KB includes the following fixes:
BUG-20378Disabling the download button in the Voice message playback
window.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB200012
DPA Database
15.2 HFR8 (2020R1) Release - Base KB
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB201669
DPA SSRS Reports
BUG-20509: Incorrect data returned when User preferences set to Russian
Regional Formatt
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured
with IPTrade Datasource, the Import may failIEM will now add Agents with
IPTrade Datasource to the AgentConfig.xml as well as Agents with Phone
Datasource
BUG-19493: Where an input call contains an illegal XML character in source,
the Import or Export Job may fail and stop with System ErrorThe failure is being
set as System Error instead of Data Error, which does not allow the Job to
continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a
source system with many Agents and Datasources, the high frequency of
configuration reloads may cause an incomplete AgentConfig.xml file to be
created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193449
Ingestion Web Service
BUG-18230: Support for Metadata only Ingestion into a Recorder. It is now
possible to ingest a content-free recording while supplying no other content.In
order to enable this feature, a TextCapture KB193325 or higher is required on
the system.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-20100: False EncryptionKeyExpiredWarning AlarmsRecorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form
component entity fields from the query and filters, and then add them again.
KB193714
Interaction Web Applications
BUG-20289: The text of several buttons under Speech Analytics > Discover
> Trends > Date > Previous Date are not localized.
BUG-20495: In Advanced Search > Evaluation tab, some ECD values are
missing.
BUG-20366: In Speech Analytics, under My Data Set > Date > Time of
Day, the default Select option is not localized.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
 English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192710
Speech Products Database
BUG-20563: Missing Agent Signatures due to failure to retrieve interactions.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193618
Survey Server
This KB includes the following fixes:
BUG-20395:
VXML with Avaya portal 7.2: customer voice message is not playable
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193750
TDMScreen
BUG-20170: Incorrect AgentCaptureUnreachable alarm Screen recorder raises
misleading AgentCaptureUnreachable alarm when using cloud-type recording
from Terminal Server.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201751 HFR 7
KB Update Package ±Published (Build
15.2.7.434) for 15.2 HFR 7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193708
Consolidator
Defect Id: Fixes
BUG-20286: Consolidator reprocesses all historical calls to Verba server With
Verint Financial Compliance, Consolidator reprocesses historical calls every
time the Recorder Consolidator service is restarted.When Consolidator fails to
process a call to Verba server due to connectivity issues, it does not retry.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193755
Customer Feedback
This KB includes the following fixes:
BUG-20378Disabling the download button in the Voice message playback
window.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured
with IPTrade Datasource, the Import may failIEM will now add Agents with
IPTrade Datasource to the AgentConfig.xml as well as Agents with Phone
Datasource
BUG-19493: Where an input call contains an illegal XML character in source,
the Import or Export Job may fail and stop with System ErrorThe failure is being
set as System Error instead of Data Error, which does not allow the Job to
continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a
source system with many Agents and Datasources, the high frequency of
configuration reloads may cause an incomplete AgentConfig.xml file to be
created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193449
Ingestion Web Service
BUG-18230: Support for Metadata only Ingestion into a Recorder. It is now
possible to ingest a content-free recording while supplying no other content.In
order to enable this feature, a TextCapture KB193325 or higher is required on
the system.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-20100: False EncryptionKeyExpiredWarning AlarmsRecorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form
component entity fields from the query and filters, and then add them again.
KB193714
Interaction Web Applications
BUG-20289: The text of several buttons under Speech Analytics > Discover
> Trends > Date > Previous Date are not localized.
BUG-20495: In Advanced Search > Evaluation tab, some ECD values are
missing.
BUG-20366: In Speech Analytics, under My Data Set > Date > Time of
Day, the default Select option is not localized.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192710
Speech Products Database
BUG-20563: Missing Agent Signatures due to failure to retrieve interactions.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193618
Survey Server
This KB includes the following fixes:
BUG-20395:
VXML with Avaya portal 7.2: customer voice message is not playable
KB193750
TDMScreen
BUG-20170: Incorrect AgentCaptureUnreachable alarm Screen recorder raises
misleading AgentCaptureUnreachable alarm when using cloud-type recording
from Terminal Server.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
 KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201748 HFR 5
KB Update Package ±Published (Build
15.2.5.432) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured
with IPTrade Datasource, the Import may failIEM will now add Agents with
IPTrade Datasource to the AgentConfig.xml as well as Agents with Phone
Datasource
BUG-19493: Where an input call contains an illegal XML character in source,
the Import or Export Job may fail and stop with System ErrorThe failure is being
set as System Error instead of Data Error, which does not allow the Job to
continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a
source system with many Agents and Datasources, the high frequency of
configuration reloads may cause an incomplete AgentConfig.xml file to be
created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form
component entity fields from the query and filters, and then add them again.
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193706
TDMScreen
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
 TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201741 HFR 7
KB Update Package ±Published (Build
15.2.7.430) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193688
Extraction Engine
BUG-17765: When importing calls into a target system for Agents configured
with IPTrade Datasource, the Import may failIEM will now add Agents with
IPTrade Datasource to the AgentConfig.xml as well as Agents with Phone
Datasource
BUG-19493: Where an input call contains an illegal XML character in source,
the Import or Export Job may fail and stop with System ErrorThe failure is being
set as System Error instead of Data Error, which does not allow the Job to
continue with the other calls.
BUG-19853: Calls failed to be imported because of Agent Resolution failureIn a
source system with many Agents and Datasources, the high frequency of
configuration reloads may cause an incomplete AgentConfig.xml file to be
created which affects the Agent Resolution.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193735
Interaction SSRS Reports
BUG-20365: Assessments Ad Hoc reports do not display score textual values.
For this fix (post patch install) to take effect, delete all assessment form
component entity fields from the query and filters, and then add them again.
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193725
PlayerUI
BUG-20369: Interactions with agent=NULL cannot be played back.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
 report for Current results set (up to 2 million) option.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193706
TDMScreen
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201733 HFR 7
KB Update Package ±Published (Build
15.2.7.428) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193693
Interaction SSRS Reports
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
 KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201727 HFR 5
KB Update Package ±Published (Build
15.2.5.425) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB181253
Cache Server
Upgraded the jackson version to 2.9.10.2.
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193695
IntegrationService
BUG-19684: Agent Server is disconnecting from the desktopWorkspaces were
not being torn down properly in cases where an agent logged out of their
workstation during a call.
BUG-19946: TDM station-side recording not stopped properly at CTI endWhen
configured for CTI-controlled recording of TDM station-side audio, the media
channels are not stopped properly when the call ends.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193726
Interaction Data Warehouse
BUG-20339: Interaction Data Warehouse Aggregation job takes a long time.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193693
Interaction SSRS Reports
KB170155
Interaction SSRS Reports Languages
15.2 HFR5 Release KB: Interaction SSRS Report Languages KB
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193701
IPCapture
BUG-20100: False EncryptionKeyExpiredWarning Alarms Recorders may raise
instances of false positive alarms EncryptionKeyExpiredWarning when RSA
clients delay fetching a new key by 5 minutes.
BUG-20260: IPCapture may become unstable after raising several
ErrorReadingPacket alarms Following repeated errors from WinPCap driver,
IPCapture may stop recording and restart repeatedly. Multiple instances of this
error may be noted in the IPCapture log: <pcaperror: driver error: not enough
memory to allocate the kernel buffer>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193709
Platform Mission Manager
BUG-19933: Editing and saving a PRM rule in the UI turns off the Reprocess
Transcribed Calls flag that was set for the rule in the database.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB170017
PPFWAgent
PPFWAgent HFR5 KB
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
 KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193715
Speech Categorization x64
BUG-20291: Incorrect Silence Time percentage in Interactions Data Export
report for Current results set (up to 2 million) option.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201721 HFR 5
KB Update Package ±Published (Build
15.2.5.423) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB181253
Cache Server
Upgraded the jackson version to 2.9.10.2.
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB170155
Interaction SSRS Reports Languages
15.2 HFR5 Release KB: Interaction SSRS Report Languages KB
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193694
IPCapture
BUG-20035: IPCapture may become unstable when recording Skype
callsIPCapture may restart itself or stop recording audio. When this happens
numerous 'Failed to get resource from buffer pool' traces messages will be
seen in the IPCapture log.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB170017
PPFWAgent
PPFWAgent HFR5 KB
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OpenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
 KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201697 HFR 7
KB Update Package ±Published (Build
15.2.7.422) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193694
IPCapture
BUG-20035: IPCapture may become unstable when recording Skype
callsIPCapture may restart itself or stop recording audio. When this happens
numerous 'Failed to get resource from buffer pool' traces messages will be
seen in the IPCapture log.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193774
Secure Gateway
Update to ApacheHTTPd 2.4.46 and OenSSL 1.1.1h
Remove old ciphers from high mode.
KB193042
Speech Analytics Database
 BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201689 HFR 7
KB Update Package ±Published (Build
15.2.7.421) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193694
IPCapture
BUG-20035: IPCapture may become unstable when recording Skype
callsIPCapture may restart itself or stop recording audio. When this happens
numerous 'Failed to get resource from buffer pool' traces messages will be
seen in the IPCapture log.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
 WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201671 HFR 5
KB Update Package ±Published (Build
15.2.5.420) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB181253
Cache Server
Upgraded the jackson version to 2.9.10.2.
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193665
DPA Database
BUG-20183: Performance fix only no change in results expected.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB170155
Interaction SSRS Reports Languages
15.2 HFR5 Release KB: Interaction SSRS Report Languages KB
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193694
IPCapture
BUG-20035: IPCapture may become unstable when recording Skype
callsIPCapture may restart itself or stop recording audio. When this happens
numerous 'Failed to get resource from buffer pool' traces messages will be
seen in the IPCapture log.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB170017
PPFWAgent
PPFWAgent HFR5 KB
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
 doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201666 HFR 5
KB Update Package ±Published (Build
15.2.5.418) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB181253
Cache Server
Upgraded the jackson version to 2.9.10.2.
KB193619
CF ETL
If ETL KB192256 is installed, incorrect survey could be offered.
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190879
EMA
BUG-20093: Git operations block cache distribution When there is a large
cache in Enterprise Manager Agent the configuration distribution can slow down
so much that it appears not to work.
BUG-20095: Cache-manifest.xml synchronization issue The cache manifest file
is being corrupted and an alarm ("AlarmErrorReadingCacheManifestFile") is
being raised asking the customer to delete the cache-mainifest.xml and resave
the server.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB170155
Interaction SSRS Reports Languages
15.2 HFR5 Release KB: Interaction SSRS Report Languages KB
KB193685
Interaction Web Applications
BUG-20025: When performing an external evaluation, the contact ID is not
displayed in the Form Fillout.
KB193694
IPCapture
BUG-20035: IPCapture may become unstable when recording Skype
callsIPCapture may restart itself or stop recording audio. When this happens
numerous 'Failed to get resource from buffer pool' traces messages will be
seen in the IPCapture log.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193690
PlayerUI
This KB adds the following functionality:
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB170017
PPFWAgent
PPFWAgent HFR5 KB
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193654
RecorderAnalyticsFramework
BUG-19865: A Passive Biometrics Enrolment failure can lead to incorrect future
enrolmentsIf a manual enrolment for passive voice biometrics fails, it can stop
the local voiceprint cache from being updated, causing future enrolments to
potentially use old voiceprints.
BUG-19970: Voiceprint anti-tampering mechanism functionality gapThe
detection of unauthorised changes to passive biometric voiceprint files does not
operate as designed.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193658
Speech Analytics Portal
BUG-20050: After searching for a term in Chinese, drill down on an interaction
does not open the Show/Hide visual indicator in the Transcription tab.
 BUG-20049: After changing Regional Settings in Preferences from English to
any language, General Contact Details in Interaction Details pop-up remain in
English.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB201659 HFR 5
KB Update Package ±Published (Build
15.2.5.416) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB181253
Cache Server
Upgraded the jackson version to 2.9.10.2.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB170155
Interaction SSRS Reports Languages
15.2 HFR5 Release KB: Interaction SSRS Report Languages KB
KB193646
Interaction Web Applications
BUG-19908: Evaluation/Assessment window does not load.
BUG-19931: In Advanced Search > Evaluation tab, ECD values from a
different tenant are displayed.
KB193522
IPCapture
BUG-19440: Discrepancy in times for recording on Primary and Secondary
RecorderWhere a Trading datasource is configured, the check period for call
eaks due to a timer controlled eak was too long. This change will reduce the
period between TimerControlledBreak checks in IPCapture from 30 seconds to
5 seconds for trading recorders.
BUG-19496: Failed to get resource from buffer pool
AudioRecordStreamBufferPoolIPCapture may drop some audio on recorders
with a low number of licensed IP channels.
BUG-19591: Excessive lines in IPCapture logThe IPCapture log contained an
excessive number of trace lines stating "Capacity of pre-allocated vector
changed from 300" after installing KB193158 or KB193479.
BUG-19627: In an N+N recording environment calls for newly added extensions
were marked twiceIn N+N recording IPCapture is not updating dynamically
added extensions to the Redundancy Controller, which causes both the Primary
and Secondary recorder to mark the calls.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193636
PlayerUI
BUG-19885: The Player only displays the blue audio waveform.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB170017
PPFWAgent
PPFWAgent HFR5 KB
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
 TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193790 HFR 7
KB Update Package ±Published (Build
15.2.7.415) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193646
Interaction Web Applications
BUG-19908: Evaluation/Assessment window does not load.
BUG-19931: In Advanced Search > Evaluation tab, ECD values from a
different tenant are displayed.
KB193522
IPCapture
BUG-19440: Discrepancy in times for recording on Primary and Secondary
RecorderWhere a Trading datasource is configured, the check period for call
eaks due to a timer controlled eak was too long. This change will reduce the
period between TimerControlledBreak checks in IPCapture from 30 seconds to
5 seconds for trading recorders.
BUG-19496: Failed to get resource from buffer pool
AudioRecordStreamBufferPoolIPCapture may drop some audio on recorders
with a low number of licensed IP channels.
BUG-19591: Excessive lines in IPCapture logThe IPCapture log contained an
excessive number of trace lines stating "Capacity of pre-allocated vector
changed from 300" after installing KB193158 or KB193479.
BUG-19627: In an N+N recording environment calls for newly added extensions
were marked twiceIn N+N recording IPCapture is not updating dynamically
added extensions to the Redundancy Controller, which causes both the Primary
and Secondary recorder to mark the calls.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193636
PlayerUI
BUG-19885: The Player only displays the blue audio waveform.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
 KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193771 HFR 5
KB Update Package ±Published (Build
15.2.5.414) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193646
Interaction Web Applications
BUG-19908: Evaluation/Assessment window does not load.
BUG-19931: In Advanced Search > Evaluation tab, ECD values from a
different tenant are displayed.
KB193522
IPCapture
BUG-19440: Discrepancy in times for recording on Primary and Secondary
RecorderWhere a Trading datasource is configured, the check period for call
eaks due to a timer controlled eak was too long. This change will reduce the
period between TimerControlledBreak checks in IPCapture from 30 seconds to
5 seconds for trading recorders.
BUG-19496: Failed to get resource from buffer pool
AudioRecordStreamBufferPoolIPCapture may drop some audio on recorders
with a low number of licensed IP channels.
BUG-19591: Excessive lines in IPCapture logThe IPCapture log contained an
excessive number of trace lines stating "Capacity of pre-allocated vector
changed from 300" after installing KB193158 or KB193479.
BUG-19627: In an N+N recording environment calls for newly added extensions
were marked twiceIn N+N recording IPCapture is not updating dynamically
added extensions to the Redundancy Controller, which causes both the Primary
and Secondary recorder to mark the calls.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193636
PlayerUI
BUG-19885: The Player only displays the blue audio waveform.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
 KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193769 HFR 7
KB Update Package ±Published (Build
15.2.7.412) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190877
Enterprise Manager
BUG-19120: Microsoft Teams Member Group When creating an MS Teams
Member group with Recorder Control type Selective Delivery (Duplicate
Streamed) the system will not save the record.
BUG-19293: Unable to generate schedulesWhen SSL Offload is enabled from
Enterprise node, the Enable HTTPS checkbox security setting for servers with
Data Center role is incorrectly enabled.
BUG-19834: Text Analytics Data Source EmployeesDeleting workstations
causes the Text Analytics Data Source's employee assignments to be lost.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193552
IntegrationService
BUG-18808: Missing recordings in SIP/SIPREC environmentsMost
SIP/SIPREC environments report the RTP source IP information in the SDP
negotiation with the recorders. Some SIP endpoints do not provide reliable
information in this regards. To support recording for these special use cases, a
SIP/SIPREC adapter level setting of "UseEmptySourceIP"="true" can be set to
force the system to ignore the source IP information for the recording streams.
BUG-19411: Agent Events Adapter cannot start if the IAM Role session name
contains spacesThe Amazon Connect Agent Events Adapter failed to start if the
IAM Role session name contains spaces. This was happening because the
session name was built from the Adapter name.
BUG-19576: Fix for customer custom application reliance on switch call idA
custom fix for a customer's custom application which relied on a legacy format
of the switch call id to be tagged to the recorded interaction.
BUG-19784: Old TLS cipher suites are offered by the SIP/SIPREC adapterThe
SIP/SIPREC adapter is offering older cipher suites, even when set for the
modern security profile.
BUG-19816: SIPREC speaker separation does not consistently work for Oracle
SBCWith the Oracle SBC SIPREC solution, the speaker separation stream
tagging does not adhere to the configured near-end/far-end configuration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193646
Interaction Web Applications
BUG-19908: Evaluation/Assessment window does not load.
BUG-19931: In Advanced Search > Evaluation tab, ECD values from a
different tenant are displayed.
KB193522
IPCapture
BUG-19440: Discrepancy in times for recording on Primary and Secondary
RecorderWhere a Trading datasource is configured, the check period for call
eaks due to a timer controlled eak was too long. This change will reduce the
period between TimerControlledBreak checks in IPCapture from 30 seconds to
5 seconds for trading recorders.
BUG-19496: Failed to get resource from buffer pool
AudioRecordStreamBufferPoolIPCapture may drop some audio on recorders
with a low number of licensed IP channels.
BUG-19591: Excessive lines in IPCapture logThe IPCapture log contained an
excessive number of trace lines stating "Capacity of pre-allocated vector
changed from 300" after installing KB193158 or KB193479.
BUG-19627: In an N+N recording environment calls for newly added extensions
were marked twiceIn N+N recording IPCapture is not updating dynamically
added extensions to the Redundancy Controller, which causes both the Primary
and Secondary recorder to mark the calls.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193636
PlayerUI
BUG-19885: The Player only displays the blue audio waveform.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193535
RecAncillary
BUG-19466: False positive RedundancyControllerRecorderConnectionFailed
being raised A race condition may arise where RedundancyController closes
the socket to Recorder, resulting in
RedundancyControllerRecorderConnectionFailed alarms.
BUG-20110: Disk Manager fails to delete purged call records from
WorkflowThis may occur should the DiskManager PersistQ list file become
corrupted. PersistQ file corruption may also cause Disk Manager log files to
consume excessive disk space.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
BUG-19276: In Analyze workspaces, searching for more than three values
separated by commas, returns results for the first two values.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
 KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193751 HFR 7
KB Update Package ±Published (Build
15.2.7.410) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.
KB193747 HFR 5
KB Update Package ±Published (Build
15.2.5.409) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193614
Archiver
BUG-18585: AWS UserAgent string has been extended with Verint-specific
detailsAWS UserAgent string has been extended in Archiver to allow more fine-
grained storage analysis by Amazon.
BUG-19548: Jetty upgrade to fix a vulnerability The Jetty version
9.2.14.v20151106 was previously used - this update had a vulnerability issue.
This is fixed by upgrading the Jetty related dependencies in ArchiveExport to
9.4.31.v20200723.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193554
Contact Flow
BUG-19690: Interactions from previous month are added to an Inbox
configured to retrieve interactions for current month.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193500
Extraction Engine
This KB includes the following fixes:
BUG-18751
IEM ExtractionUI's metadata mapping page can not display custom
attributes.BUG-19628Update from jcifs 1.3.17 to jcifs-ng 2.1.5 in order to
support SMBv2 and SMBv3 protocols.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193635
IAF API
BUG-19781: GDPR Delete may send requests to unavailable Archive
DrivesGDPR Delete may send requests to unavailable Archive Drives which
stalls the processing of the Delete Rule leaving it in state µIn Progress¶for
indefinite amount of time. This KB fixes the issue by filtering out unavailable
Archive Drives and sending Delete Rules to active ones only.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193510
Interaction SSRS Reports
BUG-17056: When the user preference is set to English US 24HR format, the
Date/Time field in reports display #Errors.
BUG-19791: In Ad Hoc reports, when adding fields from both the Evaluation
Form Score and Evaluation Form Components entities, the Form Count and
Form Components Average Score are incorrect.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193263
QM Online Help
BUG-19678±?No online help in Russian.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193526
RecorderAnalyticsFramework
BUG-19479: Passive Voice Biometric Enrollment and Post-Processing
Verification for customers processes only external audioThe Voice Enrollment
and Biometrics Engines cannot be configured to accept customer audio from an
internal telephony endpoint for manual enrolment and customer verification,
respectively.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
 KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193643
TextCapture
BUG-19954: AmazonConnect recording audio and screen calls were not
stitchedIn AmazonConnect recording when the recorder was configured with
more than one AmazonConnect datasource and adapter the InteractionCapture
service would register only one datasource with the RIS. The screen recording
happens only on the datasource that was not registered with the RIS as
InteractionCapture never receives the call details to enable stitching of audio
and screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193741 HFR 7
KB Update Package ±Published (Build
15.2.7.405) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193555
Archiver
BUG-19685: Connection to Amazon EC2 instances failsKB193429 disabled
EC2 metadata in order to prevent a performance issue with Amazon S3 (as per
guidance from Amazon). This eaks role authorisation. This KB will resolve the
performance issue without disabling EC2 metadata.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
 BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193518
TextCapture
BUG-19410: Amazon Connect Adapter failed to start if IAM Role session name
contains spaces Workaround: rename Amazon Connect Adapters to eliminate
space characters.
BUG-19412: Amazon Connect Adapter cannot start due to missing Amazon
STS liary Amazon connect Adapter failed to start because of missing aws-java-
sdk-sts-1.11.198.jar file.
BUG-19533: When IAM Access Role is enabled, InteractionCapture fails to start
AmazonConnect Adapters AmazonConnect Adapters failed to start because of
following exception:Exception Caught Calling
Initialize<java.lang.NoClassDefFoundError:com/amazonaws/services/security
token/AwsSecurityTokenServiceClientBuilder>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193732 HFR 5
KB Update Package ±Published (Build
15.2.5.404) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193555
Archiver
BUG-19685: Connection to Amazon EC2 instances failsKB193429 disabled
EC2 metadata in order to prevent a performance issue with Amazon S3 (as per
guidance from Amazon). This eaks role authorisation. This KB will resolve the
performance issue without disabling EC2 metadata.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193634
MobileGateway
In a Cloud system, push notifications to customer mobile devices are delayed
by a few hours or days.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
 KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193518
TextCapture
BUG-19410: Amazon Connect Adapter failed to start if IAM Role session name
contains spaces Workaround: rename Amazon Connect Adapters to eliminate
space characters.
BUG-19412: Amazon Connect Adapter cannot start due to missing Amazon
STS liary Amazon connect Adapter failed to start because of missing aws-java-
sdk-sts-1.11.198.jar file.
BUG-19533: When IAM Access Role is enabled, InteractionCapture fails to start
AmazonConnect Adapters AmazonConnect Adapters failed to start because of
following exception:Exception Caught Calling
Initialize<java.lang.NoClassDefFoundError:com/amazonaws/services/security
token/AwsSecurityTokenServiceClientBuilder>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193729 HFR 7
KB Update Package ±Published (Build
15.2.7.403) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193555
Archiver
BUG-19685: Connection to Amazon EC2 instances failsKB193429 disabled
EC2 metadata in order to prevent a performance issue with Amazon S3 (as per
guidance from Amazon). This eaks role authorisation. This KB will resolve the
performance issue without disabling EC2 metadata.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192250
DPA Application (Services)
BUG-19625: when a record occurs on the quarter hour exactly and is the last
record for the day it causes an issue on adherance feed, This KB corrects that
behaviour.
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
 RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193518
TextCapture
BUG-19410: Amazon Connect Adapter failed to start if IAM Role session name
contains spaces Workaround: rename Amazon Connect Adapters to eliminate
space characters.
BUG-19412: Amazon Connect Adapter cannot start due to missing Amazon
STS liary Amazon connect Adapter failed to start because of missing aws-java-
sdk-sts-1.11.198.jar file.
BUG-19533: When IAM Access Role is enabled, InteractionCapture fails to start
AmazonConnect Adapters AmazonConnect Adapters failed to start because of
following exception:Exception Caught Calling
Initialize<java.lang.NoClassDefFoundError:com/amazonaws/services/security
token/AwsSecurityTokenServiceClientBuilder>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193723 HFR 5
KB Update Package ±Published (Build
15.2.5.402) for 15.2 HFR5 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193555
Archiver
BUG-19685: Connection to Amazon EC2 instances failsKB193429 disabled
EC2 metadata in order to prevent a performance issue with Amazon S3 (as per
guidance from Amazon). This eaks role authorisation. This KB will resolve the
performance issue without disabling EC2 metadata.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
 KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193518
TextCapture
BUG-19410: Amazon Connect Adapter failed to start if IAM Role session name
contains spaces Workaround: rename Amazon Connect Adapters to eliminate
space characters.
BUG-19412: Amazon Connect Adapter cannot start due to missing Amazon
STS liary Amazon connect Adapter failed to start because of missing aws-java-
sdk-sts-1.11.198.jar file.
BUG-19533: When IAM Access Role is enabled, InteractionCapture fails to start
AmazonConnect Adapters AmazonConnect Adapters failed to start because of
following exception:Exception Caught Calling
Initialize<java.lang.NoClassDefFoundError:com/amazonaws/services/security
token/AwsSecurityTokenServiceClientBuilder>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193719 HFR 7
KB Update Package ±Published (Build
15.2.7.400) for 15.2 HFR7 Content
KB193560
ADAM Access Layer WS
BUG-19579: Tenant users are mistakenly associated to Tenant 0 in the
CommonDB.
BUG-19140: MDALWS IIS app pool memory increases to ~3GB, causing some
functionality to eak. Affected functionality includes CD values in the Project
Rules Manager, user CCD filters, and RTSA rules creation.
BUG-18774: Interactions recorded after assigning a tenant ID to a tenant are
not visible to the tenant.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193555
Archiver
BUG-19685: Connection to Amazon EC2 instances failsKB193429 disabled
EC2 metadata in order to prevent a performance issue with Amazon S3 (as per
guidance from Amazon). This eaks role authorisation. This KB will resolve the
performance issue without disabling EC2 metadata.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190400
Dashboard
this KB can be applied on top of 15.2.70720 for bug-19117
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190876
Enterprise Manager
BUG-18717: Tagged CD with no mapped attribute blocks the distribution
BUG-19212: Refresh cache of external serverWhen viewing the Alarm
Dashboard and refreshing cache of an external server a server error is
displayed.
BUG-19255: Unable to perform interaction searchWhen searching for
interactions in the Audit Viewer an error is shown in the search results.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193486
IntegrationService
BUG-17589: Concurrent Modification Exception thrown when multiple contacts
are closed in multiple threadsContacts were being closed outside of the Call
Tracker thread.
BUG-18552: CDR Adapter does not parse CDR Feed with lines longer than 80
charactersSome integrations provide CDR feed in a format that adds some
extra trailing space characters for every line of the text data (aka printer-friendly
format). This prevents the adapter from parsing the data correctly so tagging is
incomplete or does not happen at all.
BUG-19155: Numerous session events are occurring for TDM
RecordingsChannel number and callref information was being tagged to mom
recorded calls.
BUG-19283: Call Count discrepancies exist between two Motorola Radio
RecordersThe Astro Integration always expected a valid unit_id field to be
present for each radio call. It is possible to have a NULL unit ID or a unit ID to
be zero in certain scenarios.
BUG-19369: Second SIP re-INVITE sent after provisional responseThe RIS will
send a second re-INVITE for a selective SIP call after receiving a provisional
response for a transaction.
BUG-19473: Internal system processing delays can cause socket
disconnectionsInternal system processing delays can cause socket
disconnections for both internal and external process connections. For
example, an out-of-process adapter (e.g. Avaya TSAPI) disconnecting from the
main process due to a protocol heartbeat timeout. Due to the potential risk
involved with these changes, customers should engage support services to
enable the new message processing logic if experiencing these symptoms.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193551
Interaction Localization Pack
Removed limitation on A: and C: operators from Import Categories form in Text
Analytics (Additional Actions > Manage Categories).
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193502
Interaction Web Applications
BUG-19583: Searches in Interactions and Analyze Categories in Speech
Analytics return different results.
BUG-19570: Cross Correlation Report does not display results as described in
the documentation.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193482
Playback
BUG-19209: Memory leak in the Content Server when downloading audio and
screen recordings as compressed.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
 RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193550
Speech Analytics Portal
Added support for A: and C: Speaker Separation operators in categories
exported from Speech to Text Analytics.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193518
TextCapture
BUG-19410: Amazon Connect Adapter failed to start if IAM Role session name
contains spaces Workaround: rename Amazon Connect Adapters to eliminate
space characters.
BUG-19412: Amazon Connect Adapter cannot start due to missing Amazon
STS liary Amazon connect Adapter failed to start because of missing aws-java-
sdk-sts-1.11.198.jar file.
BUG-19533: When IAM Access Role is enabled, InteractionCapture fails to start
AmazonConnect Adapters AmazonConnect Adapters failed to start because of
following exception:Exception Caught Calling
Initialize<java.lang.NoClassDefFoundError:com/amazonaws/services/security
token/AwsSecurityTokenServiceClientBuilder>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193696 HFR 7
KB Update Package ±Published (Build
15.2.7.398) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193429
Archiver
BUG-18748: ArchiverError alarm or Drive Faulty message seen with Cloud
storageWhen using cloud storage media such as S3, deletion of expired TAR
files may cause the Archive Drive status to report as Faulty or an ArchiveError
alarm may be raised.
BUG-19354: Slow Archiving to Amazon S3 mediaAmazon SDK update adopted
with KB193242 causes performance issues with writing to S3 media.
BUG-19441: Archiver resets campaign watermarks back to year 1899When
Archiver processes a GDPR delete request, it may reset the campaign
watermarks back to year 1899.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193537
Speech Analytics Portal
Left pane filters not refreshed on selecting a saved search.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
 Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193687 HFR 5
KB Update Package ±Published (Build
15.2.5.397) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193429
Archiver
BUG-18748: ArchiverError alarm or Drive Faulty message seen with Cloud
storageWhen using cloud storage media such as S3, deletion of expired TAR
files may cause the Archive Drive status to report as Faulty or an ArchiveError
alarm may be raised.
BUG-19354: Slow Archiving to Amazon S3 mediaAmazon SDK update adopted
with KB193242 causes performance issues with writing to S3 media.
BUG-19441: Archiver resets campaign watermarks back to year 1899When
Archiver processes a GDPR delete request, it may reset the campaign
watermarks back to year 1899.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193479
IPCapture
BUG-18597: Video Recording Interaction with multiple segment inums results in
a Playback Error.Content Server throws 500 error when stitching
segments.IPCapture may eak a video call into several segments because of
SSRCChange in RTP traffic. To avoid this segmentation , IPCapture may now
use the ActOnSSRCChange and BreakOnSSRCChange configuration options
to control recording eak logic.
BUG-18599: Microsoft Teams recording of shared screen cuts off
earlyRecordings of shared screens in MS Teams may only last a few seconds,
and be followed by black screen.
BUG-18818: Video Recording Interaction playback errorContent Server throws
500 error when stitching segments.Video recording is oken into multiple
segment because 3 RTP streams are seen for a call. IPCapture will discard the
extra RTP stream which contains unsupported payload and record only the
supported payload without eaking the call.
BUG-18872: IP Trade recorder cannot automatically recover from not-recording
audio state.When IPCapture fails to record audio on Trading environment and
raises multiple Call Not Found alarms, the system does not recover
automatically.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193467
Platform Mission Manager
BUG-14096: In the Project Rules Manager, when creating a Delete Interactions
rule with a CCD value, failed to retrieve interactions with the selected CCD
value.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193537
Speech Analytics Portal
Left pane filters not refreshed on selecting a saved search.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193492
Speech Transcription Engine
Fix speech project mapping initializtion issue when using multi language model
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193468
TDMScreen
BUG-18761: TDM Recorder not tagging CallerIDTDM Recorder does not ignore
an empty CallerID buffer received on Analog card, resulting in an overwrite of
the earlier valid CallerID.
BUG-19127: Calls are not marked into Database due to PersistQ list
corruptRecorder may mark old inums into WorkFlow continuously, causing new
calls to be unavailable for playback. This may happen when the PersistQ list file
is corrupted.
BUG-19129: Diskmanager UnarchivedFileDetected alarmDiskManager raises
false positive UnarchivedFileDetected alarm. This may happen when recorder
doesn't clear the archive attribute on the target file.
KB192996
 Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193681 HFR 5
KB Update Package ±Published (Build
15.2.5.394) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
 Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193680 HFR 7
KB Update Package ±Published (Build
15.2.7.393) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193515
MobileGateway
Added support for dynamic security token to authenticate users signing in to the
mobile applications.
Before installing this KB, verify that all users have the following versions
installed:
iOS: WorkView 2.5.5, TeamView 1.5.5
Android: WorkView 2.5.4, TeamView 1.5.6
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
 BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193679 HFR 7
KB Update Package ±Published (Build
15.2.7.392) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
 BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193666 HFR 5
KB Update Package ±Published (Build
15.2.5.391) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193474
DPA Database
Bug19211 DPA Support - Scorecard Sprocs need to extract Data on a per
tenant basis if parameter is passed.;;;;;;;;;;;;;
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
 BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193662 HFR 5
KB Update Package ±Published (Build
15.2.5.389) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
 KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193653 HFR 7
KB Update Package ±Published (Build
15.2.7.388) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190875
Enterprise Manager
BUG-19073: Unable to import Data Centre Migration configuration
fileIntermittent failures when carrying out Data Centre Import. The status of
import is prone to getting stuck during processing, blocking completion/retry.
;: ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193498
Interaction Web Applications
BUG-19324: In a non-localized system, cannot add comments to an evaluation
form in a non-supported language (Chinese).
BUG-19175: In evaluation forms with visibility rules, the dynamic count in the
Form Fillout is incorrect.
BUG-19325: Visibility rules are not working in the Form Fillout.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193469
PlayerUI
BUG-18523: When playing back an interaction whose screen recording started
before the audio recording, callouts are not alligned.
BUG-19000: Users without Playback privileges can still view Player settings
under Preferences.
BUG-19041: In Internet Explorer 11 with Windows 10, real-time monitoring
audio gets cuts off .
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file to allow for webscocket
connections when used with SGW KB to allow for same.DMS / CM unable to
establish WebSockets as available with SignalR via IIS / SGW.This KB fixes the
issue with not supporting use of Webscockets
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193514
QM Database
BUG-19380: The SQL Server agent job "Application Database PPFW Actions"
may fail at 2:00 AM, and tasks may not be properly processed.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
 TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193517
Text Analytics Application
Analyze Interaction grid hide\show "id" column issue, due to grid state issue.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193626 HFR 5
KB Update Package ±Published (Build
15.2.5.386) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193484
Interaction Web Applications
BUG-19210: In the Speech Analytics left pane, an error is received when
uploading a file with values, even though the filter is saved successfully.
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM Report
This fix requires installing Interaction Web Application KB193483
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193489
QM Database
BUG-19275: The CentralApp.dbo.PPFWmissionshistory table size gets very
large.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
 KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193623 HFR 7
KB Update Package ±Published (Build
15.2.7.384) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB193395
AQM Orchestrator
This KB adds the following enhancement:
In AQM automated answer rules, the Phrase Match slider appears for
conditions that contain a phrase with at least 5 terms and without an asterisk *,
even if there are other phrases in the same condition that do contain an asterisk
*.
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193442
IntegrationService
BUG-18032: Phone calls are not having audio recordedDisposed softphones
where being selected for recording.
BUG-18184: The session's duration is incorrectly calculated due to compliance
stitchingCompliance stitching is set to 120 seconds by default.
BUG-18551: CDR adapter stops working temporally when the customized CSV
map contains a field/tag name set by the core CDR parserIf a field name is
specified in the CSV map (used to extract information from the ALI information
part of a CDR data feed) and that field is already parsed from the code part of
the CDR (e.g. ANI), the adapter restarts and tagging may not happen as
expected.
BUG-18689: The errorCode field was missing in the error response of a RIS
API requestThe errorCode field was not being written to the response.
BUG-18756: Two unrelated calls are linked togetherWhen an external device
happens to have same name as internal device a connection was created on
an external device.
BUG-18779: Large files are being generated and not able to be
consolidatedThe same trading line was being used for different calls.
BUG-18892: Location information provided by an Airbus-Vesta CDR integration
is parsed incorrectly in some casesWhen the ALI Information part of a VESTA
CDR file contains a line starting with 4 digits followed by whitespace (like the
house number in an address) then the line is parsed incorrectly.
BUG-19131: For MSTeams recordings the system could not match vox with
CTIWhen the device map and cache do not use the same letter case the
agent's connection was removed.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193483
Interaction SSRS Reports
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM reports.
This KB requires also installing Interaction Web Application KB193484.
KB193484
Interaction Web Applications
BUG-19210: In the Speech Analytics left pane, an error is received when
uploading a file with values, even though the filter is saved successfully.
BUG-19103: Discrepancy between Evaluation Search and Evaluation Per
Employee QM Report
This fix requires installing Interaction Web Application KB193483
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193489
QM Database
BUG-19275: The CentralApp.dbo.PPFWmissionshistory table size gets very
large.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
 KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193400
Secure Gateway
BUG-19029: Cannot download an interaction if the Recorder is on a different
domain than the user's domain.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193491
Speech Categorization x64
InList Searches on string values fixed
Fixed silencetime percentage in 2M report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193616 HFR 7
KB Update Package ±Published (Build
15.2.7.378) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193428
Interaction Web Applications
BUG-18529: When Extended CD feature flag is turned off, selecting a Custom
Data field in the Speech Analytics left pane causes the scroll bar in the Custom
Data list to jump to the top.;
BUG-17893: In a multi-tenant environment, if a tenant does not have access to
Interactions but has set Interactions setting under Preferences, when clicking
an Interactions module, a blank screen is displayed and an error is received:
"Failed to retrieve Interactions preferences".
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193452
QM Database
BUG-19098: In a system with only tenant 0, saving a form in the Form Designer
fails.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
 KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193568 HFR 5
KB Update Package ±Published (Build
15.2.5.377) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193428
Interaction Web Applications
BUG-18529: When Extended CD feature flag is turned off, selecting a Custom
Data field in the Speech Analytics left pane causes the scroll bar in the Custom
Data list to jump to the top.;
BUG-17893: In a multi-tenant environment, if a tenant does not have access to
Interactions but has set Interactions setting under Preferences, when clicking
an Interactions module, a blank screen is displayed and an error is received:
"Failed to retrieve Interactions preferences".
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193361
MobileGateway
BUG-16593: Mobile Gateway error logs were previously stored in the data logs
directory and the tomcat directory. The error logs are now all stored in the data
logs directory.
BUG-17984: If a user that does not exist in WFO tries to sign in to the mobile
application, the default Form authentication method is displayed so that the
user cannot try to guess the user name.;
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193452
QM Database
BUG-19098: In a system with only tenant 0, saving a form in the Form Designer
fails.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
 15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193553 HFR 5
KB Update Package ±Published (Build
15.2.5.375) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193428
Interaction Web Applications
BUG-18529: When Extended CD feature flag is turned off, selecting a Custom
Data field in the Speech Analytics left pane causes the scroll bar in the Custom
Data list to jump to the top.;
BUG-17893: In a multi-tenant environment, if a tenant does not have access to
Interactions but has set Interactions setting under Preferences, when clicking
an Interactions module, a blank screen is displayed and an error is received:
"Failed to retrieve Interactions preferences".
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193452
QM Database
BUG-19098: In a system with only tenant 0, saving a form in the Form Designer
fails.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193433
Speech Analytics Portal
Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193325
TextCapture
 BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193548 HFR 7
KB Update Package ±Published (Build
15.2.7.373) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193320
AQM Scoring Rules Builder
BUG-18524: AQM Phrase Match slider does not appear when the language is
set to Russian language and the condition in the answer rule contains more
than five terms.
Enhancement: In AQM automated answer rules, the Phrase Match slider
appears for conditions that contain a phrase with at least 5 terms and without an
asterisk *, even if there are other phrases in the same condition that do contain
an asterisk * .
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB193455
Contact Data Model WS
BUG-17983: On servers in which the memory is almost full (above 95%), the
Data Model IIS app pool does not start.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193244
Extraction Engine
This KB includes the following fixes:
BUG-18631
Update IEM to support new interaction types.
BUG-17243IEM: Adapter's Integration Settings page can not be saved if the
imsa user contains a special character.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193331
Ingestion Web Service
BUG-18617: Ingested audio may have overlapping content.
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193428
Interaction Web Applications
BUG-18529: When Extended CD feature flag is turned off, selecting a Custom
Data field in the Speech Analytics left pane causes the scroll bar in the Custom
Data list to jump to the top.;
BUG-17893: In a multi-tenant environment, if a tenant does not have access to
Interactions but has set Interactions setting under Preferences, when clicking
an Interactions module, a blank screen is displayed and an error is received:
"Failed to retrieve Interactions preferences".
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193231
PlayerUI
BUG-18731: Vulnerability: The Player service passes any URL that is entered
to the server.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193452
QM Database
BUG-19098: In a system with only tenant 0, saving a form in the Form Designer
fails.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193436
RecorderAnalyticsFramework
BUG-18911: On server with enabled Real Time Speech Engine role, Alarmer
may raise false RTSA Service Stopped alarm.
BUG-19001: Passive Voice Biometric Enrollment for customers processes only
external audioThe Voice Enrollment Engine cannot be configured to accept
customer audio from an internal telephony endpoint.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193433
Speech Analytics Portal
 Enhanced Advanced Suggestions (Speech Analytics > Analyze workspaces)
to update search queries according to selection.
BUG-18860: Updated Secure Gateway to block access to WSM URL.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB193325
TextCapture
BUG-18852: NENA i3 Text to 9-1-1 Recording SupportSupport for NENA i3
Text to 9-1-1 recording with VESTA Event Logging Service has been added.
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193543 HFR 5
KB Update Package ±Published (Build
15.2.5.371) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193394
Interaction Web Applications
BUG-18595: My Data in the left pane in Speech Analytics displays published
categories.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193430
QM Database
BUG-18812: Application Database PPFW Actions job runs endlesly on the 2AM
run.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
 BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193385
Speech Analytics Portal
Categories filter in My Data Set shows all published categories instead of the
published categories in selected project.
File not created on exporting category definitions.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193542 HFR 7
KB Update Package ±Published (Build
15.2.7.370) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193394
Interaction Web Applications
BUG-18595: My Data in the left pane in Speech Analytics displays published
categories.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB200434
Log Collector
Only system tenant (-1) or host provider (0) is possible to access to the tool
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193430
QM Database
BUG-18812: Application Database PPFW Actions job runs endlesly on the 2AM
run.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193385
Speech Analytics Portal
Categories filter in My Data Set shows all published categories instead of the
published categories in selected project.
File not created on exporting category definitions.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
 Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193540 HFR 7
KB Update Package ±Published (Build
15.2.7.369) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193394
Interaction Web Applications
BUG-18595: My Data in the left pane in Speech Analytics displays published
categories.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193430
QM Database
BUG-18812: Application Database PPFW Actions job runs endlesly on the 2AM
run.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193385
Speech Analytics Portal
Categories filter in My Data Set shows all published categories instead of the
published categories in selected project.
 File not created on exporting category definitions.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193533 HFR 5
KB Update Package ±Published (Build
15.2.5.368) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190201
Integration Server UUM Adapter
BUG-18905: UUM sync fails when logging getOrganizationTimeZone
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193431
Interaction Data Warehouse
BUG-17860: When the FIS adapter fetches a lot of category records, it may
time out.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB193380
Interaction SSRS Reports
BUG-18457: Score textual value is not displayed in Ad Hoc reports.
BUG-18453: Questions without Reason fields are not displayed in Ad Hoc
reports.
BUG-18452: Categories are not displayed in Ad Hoc reports.
In order to get an old report to work, remove all "Evaluation Form Components
Score" fields,filters, etc. and add them again.
KB193394
Interaction Web Applications
BUG-18595: My Data in the left pane in Speech Analytics displays published
categories.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193415
QM Authentication
Remove 3rd party URL from authentication module.
KB193430
QM Database
BUG-18812: Application Database PPFW Actions job runs endlesly on the 2AM
run.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193385
Speech Analytics Portal
Categories filter in My Data Set shows all published categories instead of the
published categories in selected project.
File not created on exporting category definitions.
KB193421
Speech Categorization x64
fixed issue related to categories stuck on sync after publishing
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193416
Text Analytics Application
This KB solved the issue of unordered utterances by date.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
 BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193511 HFR 7
KB Update Package ±Published (Build
15.2.7.365) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB193379
Speech Analytics Portal
BUG-18467: Inverse category option remains enabled when Date filter is not
set on creating new or editing existing categories
BUG-18466: Removing terms from search query using Additional Suggestions
does not remove the individual occurrence once it is included in a phrase.
BUG-18470: Export category definitions error in Korean locale.
KB193373
Speech Categorization x64
In 2M interaction report using "Extension" metadata instead of "StringExtension"
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193413
 Text Analytics Application
This KB support backward for tenant creation due to chat package changes
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193504 HFR 5
KB Update Package ±Published (Build
15.2.5.364) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193376
AlarmFramework
BUG-17989: In some error condition when applications acknowledge an alarm,
the alarm is not successfully acknowledged. This may happen if the alarm is
configured with trigger delay.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193358
IntegrationService
BUG-16485: Switch: Any Middleware: SIP Symptom: The message showing the
SIPREC recording event is not shown in the integration service logs. Root
Cause: A code refactoring caused the message to be lost. Resolution: The log
of the message was added in debug high.
BUG-17145: Switch: Any Middleware: AIM Symptom: Screen recording does
not stop when a Stop Monitoring commanded is sent.. Root Cause: The code
was missing a dialer nail-up call check. Resolution: The code was updated to
make sure the screen recording is stopped as expected from AIM.
BUG-17249: Switch: Cisco Middleware: JTAPI Symptom: When the status (CTI
up/down) of the all the lines for a datasource is reported and there is a shared
line up and a shared line down for an extension the status can flip-flop between
down and up. Root Cause: There was a fault in the status handling for an
extension that consists of shared lines. Resolution: The code was changed
such that the status wouldn't show as down when there is a shared line that is
up.
BUG-18006: Switch: CadSpill/Vesta/Viper Middleware: CadSpill/Vesta/Viper
Symptom: CDR mapping files (with file extension CSV) were overwritten when
a new RIS KB was installed Root Cause: The system did not check for existing
CSV customizations. Resolution: The system was updated so that the CDR
mapping files will not be overwritten when a new RIS KB is installed to prevent
customization in the CSV files from being overwritten.
BUG-18303: Switch: Any Middleware: Any Symptom: The internal counter for
connected desktop clients over the Websocket API was not incrementing
properly. Root Cause: An inverted conditional was causing the counter not to
increment properly. Resolution: The condition was corrected.
BUG-18362: Switch: Genesys PureCloud Middleware: PureCloud API
Symptom: The adapter does not start and an uncaught exception alarm is
raised. Root Cause: The Genesys PureCloud client SDK is not fully compatible
with the Java 11 runtime. The RIS was recently moved from Java 8 to Java 11
runtime for new features and capabilities. Resolution: Additional liaries were
added to supply the missing modules that were deprecated and removed from
the Java runtime so the adapter can start properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB193379
Speech Analytics Portal
BUG-18467: Inverse category option remains enabled when Date filter is not
set on creating new or editing existing categories
BUG-18466: Removing terms from search query using Additional Suggestions
does not remove the individual occurrence once it is included in a phrase.
BUG-18470: Export category definitions error in Korean locale.
KB193373
Speech Categorization x64
In 2M interaction report using "Extension" metadata instead of "StringExtension"
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
 Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193413
Text Analytics Application
This KB support backward for tenant creation due to chat package changes
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193497 HFR 5
KB Update Package ±Published (Build
15.2.5.361) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193294
IntegrationService
BUG-18102: Switch: Avaya Middleware: TSAPI Symptom: The RIS incorrectly
raised a Device Not Recording alarm on an unanswered call. Root Cause: The
RIS incorrectly sets the connection to active when the agent retrieves the
unanswered call. Resolution: The RIS code was updated to set the connection
state properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
 KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193026
Text Analytics Application
193026 - TA maint KB with fixing of MetaData grid list to work with multiple
languages.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193490 HFR 5
KB Update Package ±Published (Build
15.2.5.360) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193294
IntegrationService
BUG-18102: Switch: Avaya Middleware: TSAPI Symptom: The RIS incorrectly
raised a Device Not Recording alarm on an unanswered call. Root Cause: The
RIS incorrectly sets the connection to active when the agent retrieves the
unanswered call. Resolution: The RIS code was updated to set the connection
state properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193026
Text Analytics Application
193026 - TA maint KB with fixing of MetaData grid list to work with multiple
languages.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
 15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193481 HFR 7
KB Update Package ±Published (Build
15.2.7.359) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB193294
IntegrationService
BUG-18102: Switch: Avaya Middleware: TSAPI Symptom: The RIS incorrectly
raised a Device Not Recording alarm on an unanswered call. Root Cause: The
RIS incorrectly sets the connection to active when the agent retrieves the
unanswered call. Resolution: The RIS code was updated to set the connection
state properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193357
NENA I3 Eventlogging Application
BUG-18512: VESTA i3 text events support via NENA event logging service.
This will enables the NENA event logging service to capture and process
VESTA i3 text events and help Interaction Capture to record text conversations.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193026
Text Analytics Application
193026 - TA maint KB with fixing of MetaData grid list to work with multiple
languages.
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
 KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193476 HFR 5
KB Update Package ±Published (Build
15.2.5.358) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193294
IntegrationService
BUG-18102: Switch: Avaya Middleware: TSAPI Symptom: The RIS incorrectly
raised a Device Not Recording alarm on an unanswered call. Root Cause: The
RIS incorrectly sets the connection to active when the agent retrieves the
unanswered call. Resolution: The RIS code was updated to set the connection
state properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193026
Text Analytics Application
193026 - TA maint KB with fixing of MetaData grid list to work with multiple
languages.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
 InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193473 HFR 7
KB Update Package ±Published (Build
15.2.7.356) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193242
Archiver
BUG-17449: Archiver may raise alarm MediaExpiryOverride Enabled for media
on Central Archive Manager server even when there are no Archive Drives
configured for the media.
BUG-17626: Archiver fails to get temporary credential to connect S3 bucket
using AssumeRole option. This may happen if the environment is restricted to
only specific regional Amazon Web Service STS(Security Token Service)
endpoint.
BUG-17901: Archiver fails to connect S3 bucket when GetBucketLocation
operation is restricted. Archiver is now modified to allow Amazon Web Service
SDK to use default configured region.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190874
Enterprise Manager
BUG-17133
Erros encountered when auto-discovery runs when having two custom
attributes with the same description.
BUG-18290
Error while loading the 2nd page under ³import status´under ³recording
management"
Feature RA-14414
Create Vesta DS for Text-911 support
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB193294
IntegrationService
BUG-18102: Switch: Avaya Middleware: TSAPI Symptom: The RIS incorrectly
raised a Device Not Recording alarm on an unanswered call. Root Cause: The
RIS incorrectly sets the connection to active when the agent retrieves the
unanswered call. Resolution: The RIS code was updated to set the connection
state properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193301
Interaction Web Applications
BUG-18111: When performing an evaluation, questions with drop-down text do
not behave as expected.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB193369
QM Authentication
BUG-18225: Vulnerablity of resource path and resource name for
Ultraglobalizer.
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB193026
Text Analytics Application
193026 - TA maint KB with fixing of MetaData grid list to work with multiple
languages.
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
 BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193459 HFR 5
KB Update Package ±Published (Build
15.2.5.353) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193254
IntegrationService
BUG-15533: Switch: AvayaMiddleware: DMCCSymptom: Softphone
registrations may prefer the backup connection over the primary
connection.Root Cause: The primary and backup connections are made in
parallel. If the backup connection is completed first, then it becomes latched as
the "first connection". Soft phone registrations then use the first latched
connection.Resolution: Added a small delay to allow for the primary connection
before the backup connection.
BUG-17131: Switch: AvayaMiddleware: TSAPISymptom: When the Monitor On
Logon option is set, an extension is not monitored after a skill changes for an
agent through the Avaya CMS system.Root Cause: The skill change results in a
back-to-back logoff-logon sequence over the TSAPI, exposing a race condition
in the ?Monitor On Logon? logic.Resolution: The code was updated to handle
back-to-back logoff and logon events. The adapter will delay the stop monitor
request slightly, to absorb these scenarios. The adapter will also keep track of
outstanding start and stop monitor requests to ensure the stations are properly
monitored.
BUG-17535: Switch: AnyMiddleware: SIP/SIPREC/RIS APINew Feature: Added
TLS security profile capabilities to leverage the locally deployed cipher and
protocol suites as used by the rest of the platform (e.g. Secure Gateway).
BUG-17595: Switch: AnyMiddleware: AnyNew Feature: Added capability to
disable secure desktop interface, even if the rest of the server remains HTTPS.
BUG-17813: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly raised
a Device Not Recording alarm on the agent's active session instead of the
agent's closed session.Root Cause: The RIS code could not handle the failure
scenario.Resolution: The RIS code was updated to raise the Device Not
Recording alarm on the correct session.
BUG-17818: Switch: AnyMiddleware: AnyNew Feature: Added Java MBeans
for Recorder Role metrics.
BUG-17844: Switch: AnyMiddleware: Recorder Adapter Proxy
ServiceSymptom: Incorrect active calls/active recordings/license count
information was displayed in the RAPS/RIS status page.Root Cause: The BOT
adapter did not send Status updates in the correct format and the RIS could not
parse the status update message correctly.Resolution: The RIS code was
updated to address the issues.
BUG-17845: Switch: CiscoMiddleware: JTAPISymptom: The RIS incorrectly
tagged the custom attribute of call A to Call B in back office mode, where Call A
and Call B had connections to the same extension.Root Cause: The RIS
incorrectly updated connections of all calls when checking for telephone
updates for one of the calls.Resolution: The RIS code was updated to fix the
issue.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
 This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193439 HFR 7
KB Update Package ±Published (Build
15.2.7.351) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193295
Ingestion Web Service
BUG-17807: Added sanity checks for empty and invalid files
KB193254
IntegrationService
BUG-15533: Switch: AvayaMiddleware: DMCCSymptom: Softphone
registrations may prefer the backup connection over the primary
connection.Root Cause: The primary and backup connections are made in
parallel. If the backup connection is completed first, then it becomes latched as
the "first connection". Soft phone registrations then use the first latched
connection.Resolution: Added a small delay to allow for the primary connection
before the backup connection.
BUG-17131: Switch: AvayaMiddleware: TSAPISymptom: When the Monitor On
Logon option is set, an extension is not monitored after a skill changes for an
agent through the Avaya CMS system.Root Cause: The skill change results in a
back-to-back logoff-logon sequence over the TSAPI, exposing a race condition
in the ?Monitor On Logon? logic.Resolution: The code was updated to handle
back-to-back logoff and logon events. The adapter will delay the stop monitor
request slightly, to absorb these scenarios. The adapter will also keep track of
outstanding start and stop monitor requests to ensure the stations are properly
monitored.
BUG-17535: Switch: AnyMiddleware: SIP/SIPREC/RIS APINew Feature: Added
TLS security profile capabilities to leverage the locally deployed cipher and
protocol suites as used by the rest of the platform (e.g. Secure Gateway).
BUG-17595: Switch: AnyMiddleware: AnyNew Feature: Added capability to
disable secure desktop interface, even if the rest of the server remains HTTPS.
BUG-17813: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly raised
a Device Not Recording alarm on the agent's active session instead of the
agent's closed session.Root Cause: The RIS code could not handle the failure
scenario.Resolution: The RIS code was updated to raise the Device Not
Recording alarm on the correct session.
BUG-17818: Switch: AnyMiddleware: AnyNew Feature: Added Java MBeans
for Recorder Role metrics.
BUG-17844: Switch: AnyMiddleware: Recorder Adapter Proxy
ServiceSymptom: Incorrect active calls/active recordings/license count
information was displayed in the RAPS/RIS status page.Root Cause: The BOT
adapter did not send Status updates in the correct format and the RIS could not
parse the status update message correctly.Resolution: The RIS code was
updated to address the issues.
BUG-17845: Switch: CiscoMiddleware: JTAPISymptom: The RIS incorrectly
tagged the custom attribute of call A to Call B in back office mode, where Call A
and Call B had connections to the same extension.Root Cause: The RIS
incorrectly updated connections of all calls when checking for telephone
updates for one of the calls.Resolution: The RIS code was updated to fix the
issue.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
 This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193291
RT Monitoring Event Service
BUG-17552: Where several RIS pairs are assigned to the same Screen Data
Source (non-standard configuration), issues with Screen-Only Real-Time
Monitor and Screen Device Status may be noted.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB193265
TextCapture
BUG-17861: Text recordings may fail to consolidate due to 0 second duration or
timezone configuration
BUG-17912: CDR Text Adapter updated to support new maps Viper ALI Map,
Vesta ALI Map.
BUG-18042: InteractionCapture returns an API Error when the ingested JSON
contains From: parties who are not a configured agent, and who come first in
the list. Following line of error you can see in InteractionCapture logs.
[TextIngest|9780|E] <timestamp> JSON Document is not valid. Please
check the JSON document <java.lang.NullPointerException>
BUG-18105: Ingestion of Survey, Email or Text Messages being rejected by
InteractionCapture Service as these message types contain the same starttime
and endtime (giving 0 second duration). The following error message may be
seen in the InteractionCapture logs[VTACModel |31F4|H] <timestamp>
Error Response: <The calculated duration for the submitted interaction is
invalid. The duration must be positive and not longer than the maximum of 21
days.>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193423 HFR 5
KB Update Package ±Published (Build
15.2.5.346) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193254
IntegrationService
BUG-15533: Switch: AvayaMiddleware: DMCCSymptom: Softphone
registrations may prefer the backup connection over the primary
connection.Root Cause: The primary and backup connections are made in
parallel. If the backup connection is completed first, then it becomes latched as
the "first connection". Soft phone registrations then use the first latched
connection.Resolution: Added a small delay to allow for the primary connection
before the backup connection.
BUG-17131: Switch: AvayaMiddleware: TSAPISymptom: When the Monitor On
Logon option is set, an extension is not monitored after a skill changes for an
agent through the Avaya CMS system.Root Cause: The skill change results in a
back-to-back logoff-logon sequence over the TSAPI, exposing a race condition
in the ?Monitor On Logon? logic.Resolution: The code was updated to handle
back-to-back logoff and logon events. The adapter will delay the stop monitor
request slightly, to absorb these scenarios. The adapter will also keep track of
outstanding start and stop monitor requests to ensure the stations are properly
monitored.
BUG-17535: Switch: AnyMiddleware: SIP/SIPREC/RIS APINew Feature: Added
TLS security profile capabilities to leverage the locally deployed cipher and
protocol suites as used by the rest of the platform (e.g. Secure Gateway).
BUG-17595: Switch: AnyMiddleware: AnyNew Feature: Added capability to
disable secure desktop interface, even if the rest of the server remains HTTPS.
BUG-17813: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly raised
a Device Not Recording alarm on the agent's active session instead of the
agent's closed session.Root Cause: The RIS code could not handle the failure
scenario.Resolution: The RIS code was updated to raise the Device Not
Recording alarm on the correct session.
BUG-17818: Switch: AnyMiddleware: AnyNew Feature: Added Java MBeans
for Recorder Role metrics.
BUG-17844: Switch: AnyMiddleware: Recorder Adapter Proxy
ServiceSymptom: Incorrect active calls/active recordings/license count
information was displayed in the RAPS/RIS status page.Root Cause: The BOT
adapter did not send Status updates in the correct format and the RIS could not
parse the status update message correctly.Resolution: The RIS code was
updated to address the issues.
BUG-17845: Switch: CiscoMiddleware: JTAPISymptom: The RIS incorrectly
tagged the custom attribute of call A to Call B in back office mode, where Call A
and Call B had connections to the same extension.Root Cause: The RIS
incorrectly updated connections of all calls when checking for telephone
updates for one of the calls.Resolution: The RIS code was updated to fix the
issue.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190865
RM
Configuration for MS Teams Video
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193236
 TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193419 HFR 7
KB Update Package ±Published (Build
15.2.7.344) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193269
Biometrics Application
BUG-17681: Risk Management refine result DateSlider picker does not convert
dates that are in non US formats
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193283
Customer Feedback
This KB includes the following fixes:
BUG-17941
Customer Feedback Survey Response alert performance enhacement.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190634
EMA
EMA Cache changes will be zipped.
Zip GIT objects every 6 Months
Zip GIT objects if size threshold reached to 500 MB
The time and size of the repo are configurable parameters.
Only the last 10 Zip files are kept and older zip files are deleted.
KB190873
Enterprise Manager
Following features/fixes are included in this KB
Feature - Configuration for MS Teams Video
Feature - Configuration for Amazon Connect Data Sources
Feature - Allow Multiple Language Models to be Active at same time
Bug Fix - CCD not being tagged based on By User Default
Bug Fix - Configuration checker is displaying the wrong message
Bug Fix - Application servers show distribution blocked after WFO package
updates
Bug Fix - Tenant users can see Custom data mapping and Custom Attributes if
privileges are given to the tenant
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB193254
IntegrationService
BUG-15533: Switch: AvayaMiddleware: DMCCSymptom: Softphone
registrations may prefer the backup connection over the primary
connection.Root Cause: The primary and backup connections are made in
parallel. If the backup connection is completed first, then it becomes latched as
the "first connection". Soft phone registrations then use the first latched
connection.Resolution: Added a small delay to allow for the primary connection
before the backup connection.
BUG-17131: Switch: AvayaMiddleware: TSAPISymptom: When the Monitor On
Logon option is set, an extension is not monitored after a skill changes for an
agent through the Avaya CMS system.Root Cause: The skill change results in a
back-to-back logoff-logon sequence over the TSAPI, exposing a race condition
in the ?Monitor On Logon? logic.Resolution: The code was updated to handle
back-to-back logoff and logon events. The adapter will delay the stop monitor
request slightly, to absorb these scenarios. The adapter will also keep track of
outstanding start and stop monitor requests to ensure the stations are properly
monitored.
BUG-17535: Switch: AnyMiddleware: SIP/SIPREC/RIS APINew Feature: Added
TLS security profile capabilities to leverage the locally deployed cipher and
protocol suites as used by the rest of the platform (e.g. Secure Gateway).
BUG-17595: Switch: AnyMiddleware: AnyNew Feature: Added capability to
disable secure desktop interface, even if the rest of the server remains HTTPS.
BUG-17813: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly raised
a Device Not Recording alarm on the agent's active session instead of the
agent's closed session.Root Cause: The RIS code could not handle the failure
scenario.Resolution: The RIS code was updated to raise the Device Not
Recording alarm on the correct session.
BUG-17818: Switch: AnyMiddleware: AnyNew Feature: Added Java MBeans
for Recorder Role metrics.
BUG-17844: Switch: AnyMiddleware: Recorder Adapter Proxy
ServiceSymptom: Incorrect active calls/active recordings/license count
information was displayed in the RAPS/RIS status page.Root Cause: The BOT
adapter did not send Status updates in the correct format and the RIS could not
parse the status update message correctly.Resolution: The RIS code was
updated to address the issues.
BUG-17845: Switch: CiscoMiddleware: JTAPISymptom: The RIS incorrectly
tagged the custom attribute of call A to Call B in back office mode, where Call A
and Call B had connections to the same extension.Root Cause: The RIS
incorrectly updated connections of all calls when checking for telephone
updates for one of the calls.Resolution: The RIS code was updated to fix the
issue.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193158
IPCapture
BUG-15966: (Additional changes) IPCapture does not record some calls. The
following error may be noted in logs: RecordingStereo::decode_to_lpcm
<INUM> - std::runtime_error(Insufficient transform vector size) for
recording <INUM>
BUG-16561: Where a call is recorded across multiple recorders, some call
segments may be kept which should have been deleted by Business Rule.
BUG-16699: Where Recorder Call Buffer runs low on space, the
CaptureFileError alarm raised by IPCapture will automatically clear after 15
minutes even if less than 2GB of space remains.
BUG-16745: Following an unexpected restart, IPCapture will recover and
finalise recordings in progress at the time. Should it encounter a corrrupted
OPEN.WAV file during this process, a MemoryExhausted alarm may be raised
and excessive memory consumed.
BUG-16851: With Harris/IMBE integration, call recording for SIP/PCM calls may
fail. An alarm RecordingError may be raised. IPCapture log will contain the
following text: "std::runtime_error(Insufficient transform vector size)"
BUG-16864: With Avaya switch, where a phone has multiple extensions,
recording may fail once the first extension is logged out and a different
extension is logged into.
BUG-17342: Recorder IP CaptureEngine service may restart after raising
LicenseMaxLimitReached alarm.
BUG-17653: IPCapture will not record remainder of call to a single INUM if 5
eaks occur within 2 seconds and the the call eak reason is
"ResetOnMarkerBitandLesserTimestamp"
BUG-17752: IPCapture may raise false NoPacketsReceived alarm for Delivery
NIC when call flow is minimal.
BUG-17836: For Microsoft Teams Audio recording, IPCapture not sending
status messages in a timely fashion.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193286
Project Rules Manager
BUG-17964: In AQM Applicable Interactions window, spaces are not permitted
in Custom Data fields of type string.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193143
QM Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
BUG-18076: Once the Shared Inbox is created by a specific user, it's
description cannot be changed by another user.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193237
RecorderAnalyticsFramework
BUG-17621: The Recorder Analytics Workflow may raise alarms incorrectly,
resulting in an Alarm Configuration Error alarm, which makes addressing the
cause of the alarms more difficult.
BUG-17980: The RTSA Engine does not support having multiple active RTSA
language models in the system.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190865
RM
Configuration for MS Teams Video
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193226
Secure Gateway
This KB provides the following enhancements:
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191683
Speech Analytics Portal
BUG-17968: Sorting the Search Results in Analyze > Interactions, results in
unsynchronized counter and Next/Previous buttons in Review > Interaction
workspace.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
 KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193323
Speech Transcription Engine
Improve media fetching (WAV + VAD) to consume less bandwidth
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB193236
TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB193256
UCM
KB contains fix in code, so QMDatabase status messages will be up to date
and consistent.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193271
Workflow2
BUG-16852: GetInumInfo command in Workflowshell returns incorrect result.

KB193393 HFR 5
KB Update Package ±Published (Build
15.2.5.342) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191682
Speech Analytics Portal
BUG-17451: Missing tooltips for icons in Transcription widget¶s toolbar
(Interaction Review workspace).;
BUG-17459: Incorrect mode for Synchronize Highlights icon in Transcription
widget on selecting interaction in Interaction Review workspace.
BUG-17493: ;Empty window on selecting Saved Search when returning to
Analyze Interactions workspace after drill down on an interaction. BUG-17492:
Extra set of double quotes for Phrases in Term Trends widget (Discover Trends
workspace).;
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
 BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193236
TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193389 HFR 7
KB Update Package ±Published (Build
15.2.7.340) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193251
Contact Database
On a dual recording system, when two interactions are picked by the recorders
as the primary interaction, the consistency job now uses the quality score to
designate which interaction is the master interaction and which one is the slave
interaction.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193243
Interaction Web Applications
BUG-17644: In Chrome, after clicking Completed button in Shared Inbox, the
page gets stuck.
BUG-17190: Users intermittently receive an error when trying to evaluate
interactions from the Shared Inbox.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193284
Lync Proxy
BUG-15512: Symptom: After installation of Skype 2015 CU calls with remote
agents can't be established. Root Cause: MS in Skype CU10 release oke
backward compatibility of Skype Server API. Resolution: Add support for Skype
Server SDK which released as part of Skype 2015 CU10.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193230
PlayerUI
BUG-17579: A user without download permissions can download an interaction
from the Player debug window (CTRL + ALT + SHIFT + F12).
BUG-17537: When switching between encrypted interactions and quickly
clicking the Download button, the Download as decrypted checkbox is disabled.
BUG-17891: Unable to download audio.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
 systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191682
Speech Analytics Portal
BUG-17451: Missing tooltips for icons in Transcription widget¶s toolbar
(Interaction Review workspace).;
BUG-17459: Incorrect mode for Synchronize Highlights icon in Transcription
widget on selecting interaction in Interaction Review workspace.
BUG-17493: ;Empty window on selecting Saved Search when returning to
Analyze Interactions workspace after drill down on an interaction. BUG-17492:
Extra set of double quotes for Phrases in Term Trends widget (Discover Trends
workspace).;
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB193236
TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193371 HFR 5
KB Update Package ±Published (Build
15.2.5.338) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193132
Interaction Web Applications
BUG-17233: Speech Analytics: Upload external file option for filtering integer
CD values is missing.
BUG-17012: In a multi-tenant system, slow response in Assignment Manager
causes timeout.
BUG-17305: When accessing a QM report's parameters page, js error appears.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191682
Speech Analytics Portal
BUG-17451: Missing tooltips for icons in Transcription widget¶s toolbar
(Interaction Review workspace).;
BUG-17459: Incorrect mode for Synchronize Highlights icon in Transcription
widget on selecting interaction in Interaction Review workspace.
BUG-17493: ;Empty window on selecting Saved Search when returning to
Analyze Interactions workspace after drill down on an interaction. BUG-17492:
Extra set of double quotes for Phrases in Term Trends widget (Discover Trends
workspace).;
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB193236
TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.
KB193364 HFR 7
KB Update Package ±Published (Build
15.2.7.336) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193135
Consolidator
BUG-16873: Where calls are created by Import Manager or recorded in version
11.1 then processed by 15.2 Consolidator, Conditional Custom Data (CCD) for
the v11.1 meta-data is not handled.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193228
Data Access Services
QC#17555: Searching for evaluations does not consider Evaluation Form
assignments, therefore search results display evaluations for user roles that are
not assigned to the Form used in the evaluation.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB193146
DPA Application (Web)
BUG-16153: Links on DPA Home reports updated to ensure they don't cause
issues in SGW.
BUG-16498: Customer reporting that Russian names appear as ?? when
exporting system resolved unicode names appear correct in system export
KB193110
DPA Database
BUG-17095: Purge items were failing if no items existed to delete for Path
objects. Issue is corrected with this KB to ensure correct error free completion
of Purge steps in Consolidation routine.
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193224
Ingestion Web Service
BUG-17518: Ingestion Web Service may fail to decrypt files. This is due to a
transient race condition under load. The following error may be noted in the
Ingestion Web Service log file:[ingestionw|1620|E]
<datetime>Witness::IngestionWS::SinglePartRequestV2
::ValidateAndNormalizeVerintContent<517> File
'C:Calls/000000/000/00/00/000000000000000.wav' is invalid: error detail:
"Could not decrypt file: Unable to open file"
BUG-17640: IngestionWebService fails to Ingest mp4 video files if the MIME
type is "share/vnd.verint.mp4"
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193132
Interaction Web Applications
BUG-17233: Speech Analytics: Upload external file option for filtering integer
CD values is missing.
BUG-17012: In a multi-tenant system, slow response in Assignment Manager
causes timeout.
BUG-17305: When accessing a QM report's parameters page, js error appears.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193227
RecAncillary
BUG-16982: In N+N recording with dual marking enabled, upon recorder
failover, two different calls may be tagged as related.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193083
Recorder Reports
BUG-17733: New Feature: Additional Employee Verification Report to enable
users to leverage Interaction Analytics & Fraud Detection reporting on
each employee for a given organization.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191682
Speech Analytics Portal
BUG-17451: Missing tooltips for icons in Transcription widget¶s toolbar
(Interaction Review workspace).;
BUG-17459: Incorrect mode for Synchronize Highlights icon in Transcription
widget on selecting interaction in Interaction Review workspace.
BUG-17493: ;Empty window on selecting Saved Search when returning to
Analyze Interactions workspace after drill down on an interaction. BUG-17492:
Extra set of double quotes for Phrases in Term Trends widget (Discover Trends
workspace).;
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB193236
TextCapture
BUG-17388: Interaction Capture socket time can be configured as needed
which will avoid timed out happening because of Ingestion Webservice take
longer period to process the audio file.
BUG-17620: With Amazon Connect recording, processing of large audio
recordings stalls with timeout.The following line may be seen in
InteractionCapture log file: [ProtocolIW|B4F4|E] <timestamp>
<ProtocolIWS> - Unable to send message <UID> to <localhost>.
Exception Details: <java.net.SocketTimeoutException: Read timed out>
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.
KB193334 HFR 5
KB Update Package ±Published (Build
15.2.5.334) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193132
Interaction Web Applications
BUG-17233: Speech Analytics: Upload external file option for filtering integer
CD values is missing.
BUG-17012: In a multi-tenant system, slow response in Assignment Manager
causes timeout.
BUG-17305: When accessing a QM report's parameters page, js error appears.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
 KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191681
Speech Analytics Portal
Trend line not displayed for second widget on adding the same type of Speech
Analytics widgets to the Dashboard.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193329 HFR 7
KB Update Package ±Published (Build
15.2.7.332) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB193151
Biometrics Application
BUG-17350: Risk Management will show all configured datasources in the
enterprise when EM API is not available
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193136
Extraction Engine
BUG-17223: Trading call recorded with IPCAlliance datasource is failed to be
exported or exported with wrong audio from another call.
BUG-17299: When IEM failing to normalize a corrupted wav file it should set
the job status as COMPLETED WITH DATA ERROR instead of FAILED WITH
SYSTEM ERROR
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB193013
Interaction Data Warehouse
BUG-17453: Recording Compliance Report is not tenant safe for a newly
created tenant user.
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193132
Interaction Web Applications
BUG-17233: Speech Analytics: Upload external file option for filtering integer
CD values is missing.
BUG-17012: In a multi-tenant system, slow response in Assignment Manager
causes timeout.
BUG-17305: When accessing a QM report's parameters page, js error appears.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB193131
Platform Services
BUG-17234: Data Export to UNC does not use configured credentials. Data
export to SFTP fails with path error.
BUG-17287: Data export to SFTP path has redundant backslashes.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
 BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191681
Speech Analytics Portal
Trend line not displayed for second widget on adding the same type of Speech
Analytics widgets to the Dashboard.
KB193152
Speech Categorization x64
BUG-17320: Republished category shows that it is syncing indefinitely
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193324 HFR 5
KB Update Package ±Published (Build
15.2.5.330) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
 KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193318 HFR 7
KB Update Package ±Published (Build
15.2.7.329) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
 BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193313 HFR 5
KB Update Package ±Published (Build
15.2.5.328) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
 KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193311 HFR 7
KB Update Package ±Published (Build
15.2.7.326) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193147
IntegrationService
BUG-16563: Switch: AnyMiddleware: AnySymptom: The RIS incorrectly
continues to record deleted Agent IDs.Root Cause: The RIS could not update
the Runtime model to remove the deleted Agent IDs.Resolution: The RIS code
was updated to fix the issue.
BUG-16778: Switch: AnyMiddleware: RIS APISymptom: The API returns an
error from the backup system in an N+N environment and does not tag
data.Root Cause: A previous fix attempting to prevent an errant tag in an N+M
environment from the backup system did not address this scenario.Resolution:
The logic for the previous fix was updated to latch the tagging owner value of
previous sessions.
BUG-16814: Switch: AvayaMiddleware: DMCCSymptom: Multiple Registration
extensions are stuck in a registration loop.Root Cause: A network timeout
problem caused a DMCC message timeout during the registration process,
leading to an inconsistent state on the recorder versus Avaya sides.Resolution:
Logic to roll back the registration if a message time occurs during the
registration was added.
BUG-17358: Switch: MicrosoftMiddleware: TeamsNew Feature: Improved
JSON message parsing logic.
BUG-17526: Switch: CiscoMiddleware: SIP/DMSSymptom: SDP media based
recorder selection is not happening properly.Root Cause: The SDP connection
IP information from the DMS SIP late offer was not being cached, preventing
the member group scoping.Resolution: The necessary caching of the SDP
information on the ACK was added.
BUG-17553: Switch: AnyMiddleware: Recorder Adapter Proxy ServiceNew
Feature: Added custom attribute mapping support for remote adapters,
including the Microsoft Teams recording integration.
BUG-17554: Switch: MicrosoftMiddleware: TeamsNew Feature: General
performance improvements to the recording integration.
BUG-17559: Switch: Near Real TimeMiddleware: CDRNew Feature: XML
attribute mapping capabilities were added.
BUG-17562: Switch: AnyMiddleware: AnySymptom: Active recordings counts
and tracking were not showing up properly for Screen Recorder connections on
the Recorder Integration Service Status screen.Root Cause: An empty media
type was provided for the real time query.Resolution: The proper media type
was provided to the Screen and TDM recorder roles for the status query.
BUG-17586: Switch: CiscoMiddleware: SIP DMSSymptom: The system would
raise an Adapter Link Down alarm for remote adapters.Root Cause: The remote
adapters were not filtered out from the local alarms properly.Resolution:
Filtering of remote adapters was added.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
 KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193293 HFR 5
KB Update Package ±Published (Build
15.2.5.324) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193109
PlayerUI
REC-24927: Real-time Monitoring displays incorrect start time.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
 locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193290 HFR 7
KB Update Package ±Published (Build
15.2.7.322) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193117
Archiver
BUG-16850: During media transfer, when a tar file on source media is partially,
corrupted Archiver discards the whole tar file. A recover mechanism is added in
the archiver to transfer available valid data in the tar.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192746
Common Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB193126
Contact Database
BUG-17303: Purger and Maintenance database job runs longer than the
defined Maintenance Time in the Enterprise Manager.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190872
Enterprise Manager
BUG-16889 - Red X icons denoting active alarms missing from EM
BUG-16993 - Resolve cache issue when Enterprise Settings are changed at
root level
BUG-17038 - MSTeams - Recording Profile list view shows incorrect Audio
recording status
BUG-17155 - MSTeams - DataSource setting, Unmixed Audio check box not
saved
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193069
Framework SDK
BUG-16754: When the Logger server buffer is overrun with messages, it
produces the following error to the Event Viewer: "Messages in message
portion of client <something> is out of sequence, resyncronize.";
This KB requires HFDT version 15.2.0.64 or later to be installed.
KB193123
IAF API
BUG-16969: GDPR Deletion will stall processing if the Recorder that the calls
belong to does not exist anymore.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193200
Interaction Localization Pack
BUG-17317: An error is received when the Automatically Manage KPI check
box is selected and the question text contains invalid characters.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193087
IPCapture
BUG-17290: New Feature: Microsoft Teams Recording is now supported
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193109
PlayerUI
REC-24927: Real-time Monitoring displays incorrect start time.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193139
PPFWCenter
BUG-16609: When using the Not Equal operator for multiple Custom Data
values, the operator between the values is set to OR instead of AND.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB193124
Project Rules Manager
Improved logs/visibility for serialization failures
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
 BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193267 HFR 5
KB Update Package ±Published (Build
15.2.5.320) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193074
Archiver
BUG-16817: In some customer environments Archiver KB failing to install due
to file locking issue.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193062
IAF API
BUG-16570: Switch: N/AMiddleware: N/ASymptom: The expiration date is
missing +/- in time zone offset in the Core API response.Root Cause: The date
formatting did not match the standard API date formatting.Resolution: The
formatting was updated to be UTC, to match other API returned dates.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193111
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
Advanced Search tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193071
IPCapture
BUG-16886: Reduced check period for Timer Controlled Break from 60
seconds to 30 seconds
BUG-16953: In some customer environments the IPCapture KB failing to install
due to file locking issue.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193070
PlayerUI
Add support for S3 Glacier.
S3 Glacier archive is only supported if the following KB are also installed:
DAS KB193040
Player KB193070
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
 language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193261 HFR 7
KB Update Package ±Published (Build
15.2.7.318) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193074
Archiver
BUG-16817: In some customer environments Archiver KB failing to install due
to file locking issue.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193062
IAF API
BUG-16570: Switch: N/AMiddleware: N/ASymptom: The expiration date is
missing +/- in time zone offset in the Core API response.Root Cause: The date
formatting did not match the standard API date formatting.Resolution: The
formatting was updated to be UTC, to match other API returned dates.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193111
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
Advanced Search tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193128
Interaction Web Applications
BUG-17179: Unable to download Interaction Metrics Distribution report.
KB193071
IPCapture
BUG-16886: Reduced check period for Timer Controlled Break from 60
seconds to 30 seconds
BUG-16953: In some customer environments the IPCapture KB failing to install
due to file locking issue.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193070
PlayerUI
Add support for S3 Glacier.
S3 Glacier archive is only supported if the following KB are also installed:
DAS KB193040
Player KB193070
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB193081
RecAncillary
BUG-16817: In some environments RecAncillary KB failing to install due to file
locking issue.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB193129
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
 BUG-16755: Failed to import ontology.
KB191680
Speech Analytics Portal
Unable to use Find metric in the Analyze Interactions workspace with Internet
Explorer.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193100
Speech Transcription Engine
* Failure to download language model and transcribe the calls with missing
language code error by Speech Transcription Service.
The KB also includes clear corrective actions for alarm.
* Phonetic Boosting Server unable to unlock control of active language model
file.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB193078
TDMScreen
BUG-16817: In some environments TDMScreen KB failing to install due to file
locking issue.
BUG-15044: The playback is failing to replay the screen recording with different
screen resolution, this happens when the screen recording starts with PAUSE
request.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB193079
WebSvcs
BUG-16817: In some environments WebSvc KB failing to install due to file
locking issue.
KB193080
Workflow2
BUG-16817: In some environments Workflow KB failing to install due to file
locking issue.

KB193247 HFR 5
KB Update Package ±Published (Build
15.2.5.316) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193074
Archiver
BUG-16817: In some customer environments Archiver KB failing to install due
to file locking issue.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193062
IAF API
BUG-16570: Switch: N/AMiddleware: N/ASymptom: The expiration date is
missing +/- in time zone offset in the Core API response.Root Cause: The date
formatting did not match the standard API date formatting.Resolution: The
formatting was updated to be UTC, to match other API returned dates.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193111
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
Advanced Search tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193106
Interaction Web Applications
BUG-17027: Some web service errors display a "stack trace".
BUG-17052 : Selected items become a zero when click clear all in switch menu
KB193071
IPCapture
BUG-16886: Reduced check period for Timer Controlled Break from 60
seconds to 30 seconds
BUG-16953: In some customer environments the IPCapture KB failing to install
due to file locking issue.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB193082
RecorderAnalyticsFramework
BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
 KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191678
Speech Analytics Portal
Language Model Distribution (LMD) enhancement for multi-tenancy SaaS
environments.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB192747
Speech Transcription Engine
~
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193241 HFR 7
KB Update Package ±Published (Build
15.2.7.314) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB193072
AlarmFramework
BUG-16817: In some customer environments AlarmFrameWork KB failing to
install due to file locking issue.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB193074
Archiver
BUG-16817: In some customer environments Archiver KB failing to install due
to file locking issue.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB193075
Consolidator
BUG-16817: In some customer environments Consolidator KB failing to install
due to file locking issue.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB193055
Extraction Engine
This KB includes the following fixes:
BUG-15110
Import manager GenericAdapterScheme by default misses CD 14 CD15 and
CD16.
KB193062
IAF API
BUG-16570: Switch: N/AMiddleware: N/ASymptom: The expiration date is
missing +/- in time zone offset in the Core API response.Root Cause: The date
formatting did not match the standard API date formatting.Resolution: The
formatting was updated to be UTC, to match other API returned dates.
KB193077
Ingestion Web Service
BUG-16817: In some customer environments IngestionWS KB failing to install
due to file locking issue.
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193111
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
Advanced Search tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193106
Interaction Web Applications
BUG-17027: Some web service errors display a "stack trace".
BUG-17052 : Selected items become a zero when click clear all in switch menu
KB193071
IPCapture
BUG-16886: Reduced check period for Timer Controlled Break from 60
seconds to 30 seconds
BUG-16953: In some customer environments the IPCapture KB failing to install
due to file locking issue.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB193107
PPFWServer
QC#227316: If a system is configured for SSL only (Restrict SSL), interactions
are not transcribed.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB193088
QM Database
BUG-16820: After importing or creating a new form in the Form Designer, an
error is received when trying to save the form.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB193082
RecorderAnalyticsFramework
 BUG-16989: RTSA fails to process any recordings after installing Recorder
Analytics KB192707
BUG-16995: In some customer environments the Recorder Analytics KB failing
to install due to file locking issue.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191678
Speech Analytics Portal
Language Model Distribution (LMD) enhancement for multi-tenancy SaaS
environments.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192747
Speech Transcription Engine
~
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192996
Teleflow Server
This KB includes the following fixes:
BUG16329:
Upgrade TeleFlow to build 2020.04.23 to support OpenSSL 1.1.1g.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193209 HFR 5
KB Update Package ±Published (Build
15.2.5.312) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193035
Interaction Localization Pack
BUG-16313: Add a user error message when setting TPS preference and user
does not have the sufficient privilege for TPS.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193045
Interaction Web Applications
BUG-16428: In accessibility mode, when trying to set the focus on the
Interaction Review workspace, the focus is set instead on the entire; workspace.
KB192997
IPCapture
BUG-15500: IP Recorder can raise false RTCPPacketsMissed alarm after
agent logged off.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191678
Speech Analytics Portal
Language Model Distribution (LMD) enhancement for multi-tenancy SaaS
environments.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB192747
Speech Transcription Engine
~
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
 KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193205 HFR 7
KB Update Package ±Published (Build
15.2.7.310) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB193044
AQM Scoring Rules Builder
BUG-16701: AQM hit results do not display date and time correctly.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193040
Data Access Services
BUG-16575: Delete interaction rule in PRM does not delete interactions which
are archived twice by different drive and campaign.
(QMP-2165) PSR55562 - S3 Glacier Support for Conifer - DAS;
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190871
Enterprise Manager
BUG-16413
Symptom: Test SMTP Settings functionality vulnerable to XML External Entity
Injection (XXE) attack. Request payload can be intercepted and manipulated in
a way to reveal server side files.
Resolution: Disallowing external entities in the xml parser responsible for
parsing SMTP Settings XML.
BUG-16470
When using CDs with Data Sets to allow CDs with index greater than 25,
recorders during gradual upgrade will not tag calls with the CDs greater than 25.
Once the recorder is upgraded, the issue is not seen. This KB is for solving the
issue only during gradual upgrade where the recorders are still in version older
than HFR7
BUG-16650
Symptom: Error experienced when importing DataCenterExport xml, cause
derived from system logs related to invalid license
Resolution: Correction of System Unique ID assigned to the enterprise by using
current registration key
Microsoft Teams
Configuration of data sources of MS Teams Recording.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB193034
IntegrationService
BUG-16229: Switch: Mitel SRC and Motorola AstroMiddleware: Mitel SRC and
Motorola AstroSymptom: When Mitel SRC and Motorola Astro adapters are
used configured on the same server the adapters will not work.Root Cause:
The Mitel SRC implementation is also used for Motorola and it is conflicting with
the signaling flag.Resolution: The implementation was updated to check the
datasource type and ignore the signaling flag for Motorola.
BUG-16356: Switch: Motorola AstroMiddleware: Motorola AstroSymptom: The
Motorola Adapter is not maintaining the port state.Root Cause: The
configuration elements should be in a particular order.Resolution: The
configuration element order was changed to correct the problem.
BUG-16363: Switch: AnyMiddleware: Screen RecordingSymptom: The system
throws multiple Concurrent Modification Exceptions.Root Cause: Multiple
disconnections access the same set of recordable devices for screen
recording.Resolution: The set of recordable devices was protected to prevent
multiple access.
BUG-16406: Switch: AvayaMiddleware: DMCCSymptom: A Null Pointer
Exception is thrown during softphone registration.Root Cause: A null response
was received from Avaya AES.Resolution: A null response check was added
before handling the softphone registration response.
BUG-16439: Switch: SkypeMiddleware: SkypeSymptom: A call merge ends
with a long call after a Skype ringing call terminated due to timeout.Root Cause:
Interactions ended by a timeout call were not handled properly.Resolution: The
code was updated to properly finalize ringing calls that end with a timeout.
BUG-16457: Switch: AnyMiddleware: AnySymptom: Intermittent CallTracker
latency alarms are raised and immediately cleared.Root Cause: A repeated
task to keep VoIP delivery call streams refreshed on the IP Recorder was
overrunning itself and not yielding time to other tasks, effectively starving out
other processes.Resolution: The call refresh task was refactored to minimize
the locking scope and guarantee a minimum yield period between each
execution.
BUG-16475: Switch: AnyMiddleware: AnySymptom: The system is creating
excessive logging related to configured telephone updates.Root Cause: Internal
logging was updated from trace to DebugHigh for troubleshooting
reasons.Resolution: The update logic was refactored to calculate the new
primary line and set it once rather than clear and set on each update.
BUG-16489: Switch: AnyMiddleware: AnySymptom: Screen recordings are lost
in some scenarios.Root Cause: The agent server sent recording commands in
the wrong sequence for back-to-back calls.Resolution: The code was updated
to ensure the agent server sends the recording commands in the correct order.
BUG-16564: Switch: AnyMiddleware: AnySymptom: When multiple VoIP
delivery environments are co-located on a single RIS, the StreamManager
service can loop excessively attempting to locate resources for in-progress
recordings.Root Cause: When a new resource is assigned to the
StreamManager, it attempts to allocate the resource to any in-progress call
associated with that datasource. The resource pools, however, were not
scoped in the same way. While resources were not improperly assigned, the
addition of other pools prevents the loop from properly eaking out when the
resources are exhausted.Resolution: Datasource id scoping was applied to the
resource pools.
BUG-16717: Switch: AnyMiddleware: AnySymptom: Manifest Update
processing took too long and caused a Call Tracker Latency Major alarm to be
raised.Root Cause: The sync action was taking several seconds even when no
changes were made to the datasource.Resolution: The code was modified to
not update Linepool when no datasource changes were made.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193035
Interaction Localization Pack
BUG-16313: Add a user error message when setting TPS preference and user
does not have the sufficient privilege for TPS.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193045
Interaction Web Applications
BUG-16428: In accessibility mode, when trying to set the focus on the
Interaction Review workspace, the focus is set instead on the entire; workspace.
KB192997
IPCapture
BUG-15500: IP Recorder can raise false RTCPPacketsMissed alarm after
agent logged off.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193027
RSCommonOEM
BUG-16513: Update OpenSSL 1.1.1g
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193057
Secure Gateway
BUG-16067: When WFO is embedded in iframe, logout fails.
KB193042
Speech Analytics Database
BUG-16755: Failed to import ontology.
KB191678
Speech Analytics Portal
Language Model Distribution (LMD) enhancement for multi-tenancy SaaS
environments.
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192747
Speech Transcription Engine
~
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
 KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193149 HFR 5
KB Update Package ±Published (Build
15.2.5.308) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB193012
Data Access Services
BUG-16480: Cannot search for overbooked Custom Data fields (CD26-75).
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193035
Interaction Localization Pack
BUG-16313: Add a user error message when setting TPS preference and user
does not have the sufficient privilege for TPS.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193045
Interaction Web Applications
BUG-16428: In accessibility mode, when trying to set the focus on the
Interaction Review workspace, the focus is set instead on the entire; workspace.
KB192997
IPCapture
BUG-15500: IP Recorder can raise false RTCPPacketsMissed alarm after
agent logged off.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193006
Secure Gateway
;BUG-16369: X-Forwarded-Host can be set to an arbitrary value: Some
applications and frameworks support µHTTP¶headers that can used to override
parts of a requested web address, potentially affecting the routing and
processing of the request.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191677
Speech Analytics Portal
;BUG-16542 - Special characters in Czech not rendered correctly in exported
suggestions report (Speech Analytics > Tune > Transcript)
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
 WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193138 HFR 7
KB Update Package ±Published (Build
15.2.7.306) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB193012
Data Access Services
BUG-16480: Cannot search for overbooked Custom Data fields (CD26-75).
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192999
DPA Application (Web)
BUG-16160: Support WFO AuthSvc Group Scoping to Groups similar to Orgs
BUG-16222: DPA Timeline Report Offset When Filtering View via Different
TimeZones
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193035
Interaction Localization Pack
BUG-16313: Add a user error message when setting TPS preference and user
does not have the sufficient privilege for TPS.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB193045
Interaction Web Applications
BUG-16428: In accessibility mode, when trying to set the focus on the
Interaction Review workspace, the focus is set instead on the entire; workspace.
KB192997
IPCapture
BUG-15500: IP Recorder can raise false RTCPPacketsMissed alarm after
agent logged off.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193033
PlayerUI
BUG-16313: When the TPS user preference is turned on but the system does
not have a TPS license and the user is not assigned the relevant TPS privilege,
the user cannot play interactions.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB193032
RT Monitoring Event Service
BUG-16540: RTP WS exposes the service API description. This poses a
security risk.
KB193006
Secure Gateway
;BUG-16369: X-Forwarded-Host can be set to an arbitrary value: Some
 applications and frameworks support µHTTP¶headers that can used to override
parts of a requested web address, potentially affecting the routing and
processing of the request.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191677
Speech Analytics Portal
;BUG-16542 - Special characters in Czech not rendered correctly in exported
suggestions report (Speech Analytics > Tune > Transcript)
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB193025
Survey Server
This KB includes the following fixes:
BUG-16230:
Survey get tagged to default agent because sqlite collation is case sensitive
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193122 HFR 5
KB Update Package ±Published (Build
15.2.5.303) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB193007
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
search criteria tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192990
Interaction Web Applications
BUG 16273 - JAWS issues in Advanced search - added clearer instruction
when in search criteria tabs
KB192764
IPCapture
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB193023
PlayerUI
BUG-16483: Playback failure after upgrading to HFR7 and installing mandatory
KBs.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB192767
RT Monitoring Event Service
BUG-16059: Unable to perform RTM due to MAS service crashing randomly,
BUG-15763: During real-time monitoring, an error is received when loading
RTP data.
KB193006
Secure Gateway
;BUG-16369: X-Forwarded-Host can be set to an arbitrary value: Some
applications and frameworks support µHTTP¶headers that can used to override
parts of a requested web address, potentially affecting the routing and
processing of the request.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191676
Speech Analytics Portal
BUG-16410 - Federal Information Processing Standards(FIPS) validation error
on uploading external file with Contact IDs
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB192257
 Survey Server
Support dedicating survey server to a specific tenant
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193119 HFR 7
KB Update Package ±Published (Build
15.2.7.301) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB192991
Ingestion Web Service
BUG-16221: Ingestion Webservice may incorrectly designate text recordings as
invalid media and delete once recording closed. From Risk Management, the
following error may be seen when the content is selected: "An internal error
occurred. Please contact your system administrator."
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB193007
Interaction Localization Pack
BUG-16273: Accessibility mode: Unclear Jaws instructions when navigating to
search criteria tabs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192990
Interaction Web Applications
BUG 16273 - JAWS issues in Advanced search - added clearer instruction
when in search criteria tabs
KB192764
IPCapture
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB193005
Platform Mission Manager
BUG-16318: In Custom Data condition, in Other field, cannot enter multiple
values separated by a comma.
BUG-16346: After user signs in and accesses PRM conditions for first time,
Custom Data conditions are not displayed.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB193023
PlayerUI
BUG-16483: Playback failure after upgrading to HFR7 and installing mandatory
KBs.
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB192767
RT Monitoring Event Service
BUG-16059: Unable to perform RTM due to MAS service crashing randomly,
BUG-15763: During real-time monitoring, an error is received when loading
RTP data.
KB193006
Secure Gateway
;BUG-16369: X-Forwarded-Host can be set to an arbitrary value: Some
applications and frameworks support µHTTP¶headers that can used to override
parts of a requested web address, potentially affecting the routing and
processing of the request.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191676
Speech Analytics Portal
BUG-16410 - Federal Information Processing Standards(FIPS) validation error
on uploading external file with Contact IDs
KB192768
Speech Categorization x64
BUG-15974: Multiple comma separated values not valid as filters in Advanced
Filters.
BUG-15973: Discrepancy in category hits between Speech Analytics and
Interactions applications.
BUG-16192: Incorrect formatting in header section of Export Interactions report.
*This KB includes an enhancement that shows also keywords that match the
query in the Query Data section.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192715
Text Analytics Application
Fixing http client to communicate with foundation API.
foundation API requires simple http client and not jersey based http client due
to the API usage in JSession cookie item.
KB192995
TextCapture
BUG-16287: Where ingested text recordings do not have a timezone value
 configured, Incorrect start times may be seen on the ANALYZE
INTERACTIONS screen.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193092 HFR 5
KB Update Package ±Published (Build
15.2.5.299) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB192763
Interaction Localization Pack
BUG-16018: Unlocalized Clear and Apply button in left pane filter in Speech
Analytics workspaces.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192762
Interaction Web Applications
BUG-16023: The comment arrow button in an evaluation form randomly
dissapears from the form.
KB192764
IPCapture
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB192759
Platform Mission Manager
BUG-15680: If a custom data has no predefined values and the caption was
edited, the PRM displays the default caption.
BUG-16147: PRM conditions and review do not show edited caption for PCD
BUG-16148: Despite new caption set for CD in caption editor, PRM review
workspace shows default titles for Custom data fields
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB192767
RT Monitoring Event Service
BUG-16059: Unable to perform RTM due to MAS service crashing randomly,
BUG-15763: During real-time monitoring, an error is received when loading
RTP data.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191675
Speech Analytics Portal
BUG-16016 & BUG-16017: Empty panel on clicking Date filter in left pane.
Date filter has been moved to correct location within My Data Set.
BUG-16018: ;Unlocalized Clear and Apply button in left pane filter in Speech
Analytics workspaces.
KB191019
Speech Categorization x64
This KB includes the following fixes:
QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192039
 TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193085 HFR 7
KB Update Package ±Published (Build
15.2.7.297) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190869
Enterprise Manager
BUG-14691: Duplicate Lookup Mappings for Queue and Skill Attributes would
previously appear after saving the page.
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192753
IntegrationService
BUG-14976: Switch: Any Middleware: Any Symptom: When a recorder error
happens after a session is closed, channel_error is not tagged. Root Cause:
The tagging of events after a session is closed but before being finalized are
not guaranteed. Resolution: Screen recording should not generate a
channel_error and automation should not validate it.
BUG-15068: Switch: Motorola Astro Middleware: Motorola Astro Symptom: The
integration is not releasing the source port after the network disconnection.
Root Cause: The Java TCP socket is holding the source port and it is not
released immediately for re-use. Resolution: A mechanism was implemented to
instruct the JAVA TCP socket to re-use the source port even if it is in a timeout
state.
BUG-15202: Switch: Any Middleware: Any Symptom: Customer can't make
assessments on IVR calls after upgrade to 15.2. Root Cause: QM removed
assessment support for anonymous interactions. Resolution: The RIS was
updated to support default user tagging for calls under the Datasource.
BUG-15545: Switch: Airbus Vesta Middleware: Airbus Vesta New Feature:
ACW support and duplicated session elimination in DB was added for Airbus
Vesta integration.
BUG-16085: Switch: Any Middleware: Any Symptom: The Recorder Integration
Service role responsible for local, dedicated recording capabilities (e.g. Avaya
dedicated DMCC) hits a Java heap memory exhaustion for large deployments.
Root Cause: The system is modeling everything within the assigned
DataSource. Resolution: Unneeded modeling was removed, reducing the total
heap memory usage.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB192763
Interaction Localization Pack
BUG-16018: Unlocalized Clear and Apply button in left pane filter in Speech
Analytics workspaces.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192762
Interaction Web Applications
BUG-16023: The comment arrow button in an evaluation form randomly
dissapears from the form.
KB192764
IPCapture
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192759
Platform Mission Manager
BUG-15680: If a custom data has no predefined values and the caption was
edited, the PRM displays the default caption.
BUG-16147: PRM conditions and review do not show edited caption for PCD
BUG-16148: Despite new caption set for CD in caption editor, PRM review
workspace shows default titles for Custom data fields
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192994
Platform Services
Delete interaction PRM rule fails to delete interaction for session with several
locked inums.
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB192724
Pop-up Server
BUG-15633: Changes to popupdervermapping file
KB192757
PPFWServer
BUG-16204: Some interactions fail to be transcribed or exported.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192766
RecAncillary
BUG-11934: IP Recorder will raise No Packets received alarm for delivery
recording.
BUG-15678: Some of the Recorder services may not start after updating HFR7
with the missing <x:RecorderControlGatewayConnection> setting in
RecorderGeneral.xml file
KB191786
 RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB192767
RT Monitoring Event Service
BUG-16059: Unable to perform RTM due to MAS service crashing randomly,
BUG-15763: During real-time monitoring, an error is received when loading
RTP data.
KB192754
Secure Gateway
BUG-16373: SGW enhancements: Update to httpd 2.4.43 and openssl 1.1, add
support for Pendo integration.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191675
Speech Analytics Portal
BUG-16016 & BUG-16017: Empty panel on clicking Date filter in left pane.
Date filter has been moved to correct location within My Data Set.
BUG-16018: ;Unlocalized Clear and Apply button in left pane filter in Speech
Analytics workspaces.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193066 HFR 5
KB Update Package ±Published (Build
15.2.5.294) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192718
IntegrationService
BUG-15541: Switch: Any Middleware: Any Symptom: The RIS becomes
unstable after throwing an out of memory error. Root Cause: The recording
retained for session forwarding is never removed when it is unmatched from the
session. Resolution: The RIS was updated to not retain unmatched recordings
for session forwarding.
BUG-15934: Switch: Genesys Middleware: Genesys Symptom: Delivery calls
are not recording. Root Cause: An exception occurred when parsing the
Invite:To parameter in a SIP INVITE message. Resolution: The code was
updated to handle the race condition properly.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB192744
Interaction Localization Pack
BUG-15544:Changes and additions to Download and Send dialogs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192734
Interaction Web Applications
RFA #9010533 - Cannot change owning organization in Form Designer while
status is Under Construction
RFA #9010791 - Cannot create SA cross-correlation report Categories-
Employees using Organizations in ³filter´area
RFA #9010453 - Unable to search for Emotions category in interactions
searchConstruction
KB192721
IPCapture
BUG-15112: Recorder may reset the Archive attribute for an inum xml file when
it receives post-call tagging. This may result in the DiskManager component
raising a false positive alarm "Disk Manager Detected Un-Archived Files"
BUG-15578: IPCapture does not record some calls. The following error may be
noted in logs: RecordingStereo::decode_to_lpcm <INUM> -
std::runtime_error(Insufficient transform vector size) for recording <INUM>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192729
Secure Gateway
BUG-15669: CORS Allow Origin is set to wildcard.
BUG-15759: SGW does not support signalR with websockets.BUG-15760:
sslproxy mapping is exposed.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191674
Speech Analytics Portal
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
Filter.
KB191019
Speech Categorization x64
This KB includes the following fixes:
 QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193061 HFR 7
KB Update Package ±Published (Build
15.2.7.290) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192758
Contact Database
ETL Archive expiration improved using partition eliminations.
BUG-16019: Incorrect number of Assessments calculated for newer created
Cradle-to-Grave;contacts.
BUG-15867: 'Talk over time¶value in DWH always equals µsilence time¶in S
peech Analytics .
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192723
DPA Application (Web)
BUG-15000: DPA Application Web KB install now backs up the DPA Client
Logs folder when the KB is applied if the folder contains >1000 files. A new
empty client log folder is created.
BUG-15665: Max received message is added to the binding by this patch
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192718
IntegrationService
BUG-15541: Switch: Any Middleware: Any Symptom: The RIS becomes
unstable after throwing an out of memory error. Root Cause: The recording
retained for session forwarding is never removed when it is unmatched from the
session. Resolution: The RIS was updated to not retain unmatched recordings
for session forwarding.
BUG-15934: Switch: Genesys Middleware: Genesys Symptom: Delivery calls
are not recording. Root Cause: An exception occurred when parsing the
Invite:To parameter in a SIP INVITE message. Resolution: The code was
updated to handle the race condition properly.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB192744
Interaction Localization Pack
BUG-15544:Changes and additions to Download and Send dialogs.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192734
Interaction Web Applications
RFA #9010533 - Cannot change owning organization in Form Designer while
status is Under Construction
RFA #9010791 - Cannot create SA cross-correlation report Categories-
Employees using Organizations in ³filter´area
RFA #9010453 - Unable to search for Emotions category in interactions
searchConstruction
KB192721
IPCapture
BUG-15112: Recorder may reset the Archive attribute for an inum xml file when
it receives post-call tagging. This may result in the DiskManager component
raising a false positive alarm "Disk Manager Detected Un-Archived Files"
BUG-15578: IPCapture does not record some calls. The following error may be
noted in logs: RecordingStereo::decode_to_lpcm <INUM> -
std::runtime_error(Insufficient transform vector size) for recording <INUM>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192729
Secure Gateway
BUG-15669: CORS Allow Origin is set to wildcard.
BUG-15759: SGW does not support signalR with websockets.BUG-15760:
sslproxy mapping is exposed.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191674
Speech Analytics Portal
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
 Filter.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193048 HFR 7
KB Update Package ±Published (Build
15.2.7.286) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192769
Archiver
BUG-15772: Archiver will reduce TAR file size automatically to avoid exceeding
process memory limit. When this occurs, a new alarm "Archive Over Capacity"
will be raised. This was being raised incorrectly on systems with replay/read-
only drives
BUG-15880: In Central Archiver environment, Locator may not close WinHTTP
handles after Archiver fetcher threads are stopped.
BUG-16491: In Central Archive Manager environment Archiver may set the
watermark incorrectly when archiving the calls from failsafe tables.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192335
IntegrationService
BUG-15171: Switch: Cisco Middleware: Any Symptom: Recordings blocked by
a Business Rule are kept due to Liability mode. Root Cause: The RIS didn't
associate blocked Sessions with recordings. Resolution: The code was updated
to discard recordings blocked by a Business Rule.
BUG-15376: Switch: Any Middleware: SIP Symptom: Loss of audio can occur in
secure call recording environments when multiple lines are offered. Root
Cause: The RIS did not properly handle crypto negotiation. Resolution: The RIS
code was updated to respond with the accepted offered crypto.
BUG-15408: Switch: Cisco DMS Middleware: SIP Symptom: IPCapture reports
duplicate stream already added to the call. Root Cause: The RIS sends
duplicate STARTSTREAMs per Sip Call on initial call setup and during media
change in a reINVITE. Resolution: The code was updates to prevent the RIS
from sending multiple STARTSTREAMs.
BUG-15409: Switch: Any Middleware: SIP Symptom: At present, secure offer is
based off the TLS setting of the adapter. Root Cause: The RIS did not allow
SRTP over TCP using an advanced configuration parameter. Resolution: The
RIS was updates to allow SRTP over TCP using an advanced configuration
parameter.
BUG-15497: Switch: Skype for Business Middleware: Skype for Business
Symptom: Separate calls that are referred by a contact centre address to the
same agent are combined into one interaction. Root Cause: The RIS detected
that the calls are being transferred from an agent from the details which appear
in the "referred-by" parameter. The calls tracked as transferred are stitched
under the same interaction. Resolution: The code was updated to not track calls
from unmonitored addresses.
BUG-15525: Switch: Viper Middleware: Viper New Feature: Final delivery of
ACW support for Viper integration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB192323
Interaction Localization Pack
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
Filter.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192721
IPCapture
BUG-15112: Recorder may reset the Archive attribute for an inum xml file when
it receives post-call tagging. This may result in the DiskManager component
raising a false positive alarm "Disk Manager Detected Un-Archived Files"
BUG-15578: IPCapture does not record some calls. The following error may be
noted in logs: RecordingStereo::decode_to_lpcm <INUM> -
std::runtime_error(Insufficient transform vector size) for recording <INUM>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192729
Secure Gateway
BUG-15669: CORS Allow Origin is set to wildcard.
BUG-15759: SGW does not support signalR with websockets.BUG-15760:
sslproxy mapping is exposed.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191674
Speech Analytics Portal
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
Filter.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time
KB193037 HFR 7
KB Update Package ±Published (Build
15.2.7.282) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB192739
Data Access Services
Bug-15742: If Trading/Risk Management and Biometrics licenses are
uninstalled, users can't play back interactions because approval is required.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB192700
Extraction Engine
This KB includes the following fixes:
BUG-14888
After reassigning an EmployeeID (PBXLoginID) to another Employee, Importing
a call via IEM fails.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192335
IntegrationService
BUG-15171: Switch: Cisco Middleware: Any Symptom: Recordings blocked by
a Business Rule are kept due to Liability mode. Root Cause: The RIS didn't
associate blocked Sessions with recordings. Resolution: The code was updated
to discard recordings blocked by a Business Rule.
BUG-15376: Switch: Any Middleware: SIP Symptom: Loss of audio can occur in
secure call recording environments when multiple lines are offered. Root
Cause: The RIS did not properly handle crypto negotiation. Resolution: The RIS
code was updated to respond with the accepted offered crypto.
BUG-15408: Switch: Cisco DMS Middleware: SIP Symptom: IPCapture reports
duplicate stream already added to the call. Root Cause: The RIS sends
duplicate STARTSTREAMs per Sip Call on initial call setup and during media
change in a reINVITE. Resolution: The code was updates to prevent the RIS
from sending multiple STARTSTREAMs.
BUG-15409: Switch: Any Middleware: SIP Symptom: At present, secure offer is
based off the TLS setting of the adapter. Root Cause: The RIS did not allow
SRTP over TCP using an advanced configuration parameter. Resolution: The
RIS was updates to allow SRTP over TCP using an advanced configuration
parameter.
BUG-15497: Switch: Skype for Business Middleware: Skype for Business
Symptom: Separate calls that are referred by a contact centre address to the
same agent are combined into one interaction. Root Cause: The RIS detected
that the calls are being transferred from an agent from the details which appear
in the "referred-by" parameter. The calls tracked as transferred are stitched
under the same interaction. Resolution: The code was updated to not track calls
from unmonitored addresses.
BUG-15525: Switch: Viper Middleware: Viper New Feature: Final delivery of
ACW support for Viper integration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192733
Interaction Data Warehouse
Retention of AQM evaluations is set to 60 days.
BUG-15871: After data migration, Data Warehouse Aggregation job may fail
due to duplicate string extensions.
BUG-15136: Support multi-tenancy in Recording Compliance Report.
KB192323
Interaction Localization Pack
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
Filter.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192721
IPCapture
BUG-15112: Recorder may reset the Archive attribute for an inum xml file when
it receives post-call tagging. This may result in the DiskManager component
raising a false positive alarm "Disk Manager Detected Un-Archived Files"
BUG-15578: IPCapture does not record some calls. The following error may be
noted in logs: RecordingStereo::decode_to_lpcm <INUM> -
std::runtime_error(Insufficient transform vector size) for recording <INUM>
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192732
PlayerUI
BUG-15544: Enable compressed download and send in streaming mode.
Localization KB192744 is required for the new text in the UI.
BUG-15814: When sending an interaction by email, the email is sent by default
with the Display Name in the From field ( "displayName" <email>. This is
an issue in organizations that block emails with a foreign Display Name (not the
email configured in SMTP settings in Enterprise Settings).
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB192255
Recording Compliance Reporting
This KB is for Recorder Compliance Reports to support multi-tenants on 15.2
HFR5 and above.
KB190864
 RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192729
Secure Gateway
BUG-15669: CORS Allow Origin is set to wildcard.
BUG-15759: SGW does not support signalR with websockets.BUG-15760:
sslproxy mapping is exposed.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191674
Speech Analytics Portal
BUG-15232 - In Current Search, unlocalized label appears instead of Advanced
Filter.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193030 HFR 5
KB Update Package ±Published (Build
15.2.5.280) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192335
IntegrationService
BUG-15171: Switch: Cisco Middleware: Any Symptom: Recordings blocked by
a Business Rule are kept due to Liability mode. Root Cause: The RIS didn't
associate blocked Sessions with recordings. Resolution: The code was updated
to discard recordings blocked by a Business Rule.
BUG-15376: Switch: Any Middleware: SIP Symptom: Loss of audio can occur in
secure call recording environments when multiple lines are offered. Root
Cause: The RIS did not properly handle crypto negotiation. Resolution: The RIS
code was updated to respond with the accepted offered crypto.
BUG-15408: Switch: Cisco DMS Middleware: SIP Symptom: IPCapture reports
duplicate stream already added to the call. Root Cause: The RIS sends
duplicate STARTSTREAMs per Sip Call on initial call setup and during media
change in a reINVITE. Resolution: The code was updates to prevent the RIS
from sending multiple STARTSTREAMs.
BUG-15409: Switch: Any Middleware: SIP Symptom: At present, secure offer is
based off the TLS setting of the adapter. Root Cause: The RIS did not allow
SRTP over TCP using an advanced configuration parameter. Resolution: The
RIS was updates to allow SRTP over TCP using an advanced configuration
parameter.
BUG-15497: Switch: Skype for Business Middleware: Skype for Business
Symptom: Separate calls that are referred by a contact centre address to the
same agent are combined into one interaction. Root Cause: The RIS detected
that the calls are being transferred from an agent from the details which appear
in the "referred-by" parameter. The calls tracked as transferred are stitched
under the same interaction. Resolution: The code was updated to not track calls
from unmonitored addresses.
BUG-15525: Switch: Viper Middleware: Viper New Feature: Final delivery of
ACW support for Viper integration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192709
Interaction Data Warehouse
BUG-15641: Evaluations reports display incorrect multi-chose text answers.
BUG-15642: After data migration, Data Warehouse Framework Data ETL
continuously fails on duplicate records.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192314
IPCapture
BUG-15214: IPCapture raises false RecordingError alarm for Skype for
Business recordings. Alarm detail: On <server>, an error occurred while
recording <user> in <data source>. A call of duration <x>
seconds was recorded but only <y> percent of the data was recorded.
Inum recorded is <z>.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192254
PlayerUI
BUG-14941: Unable to play back archived calls. A 'Getting media request failed'
error message is displayed after 60 seconds and there is no option to
customize request timeouts.
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192318
Secure Gateway
BUG-15238: Report Builder is not able to connect to SSRS.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191673
Speech Analytics Portal
BUG-15551,15631 - Interaction transcript is not displayed in Transcription
tab.BUG-15629 - Exported category definitions file not available for download.
BUG-15640 - Navigation between interactions in the interaction review
workspace does not update interaction transcript in the Transcription tab.
KB191019
Speech Categorization x64
This KB includes the following fixes:
QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
 because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193028 HFR 7
KB Update Package ±Published (Build
15.2.7.278) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192335
IntegrationService
BUG-15171: Switch: Cisco Middleware: Any Symptom: Recordings blocked by
a Business Rule are kept due to Liability mode. Root Cause: The RIS didn't
associate blocked Sessions with recordings. Resolution: The code was updated
to discard recordings blocked by a Business Rule.
BUG-15376: Switch: Any Middleware: SIP Symptom: Loss of audio can occur in
secure call recording environments when multiple lines are offered. Root
Cause: The RIS did not properly handle crypto negotiation. Resolution: The RIS
code was updated to respond with the accepted offered crypto.
BUG-15408: Switch: Cisco DMS Middleware: SIP Symptom: IPCapture reports
duplicate stream already added to the call. Root Cause: The RIS sends
duplicate STARTSTREAMs per Sip Call on initial call setup and during media
change in a reINVITE. Resolution: The code was updates to prevent the RIS
from sending multiple STARTSTREAMs.
BUG-15409: Switch: Any Middleware: SIP Symptom: At present, secure offer is
based off the TLS setting of the adapter. Root Cause: The RIS did not allow
SRTP over TCP using an advanced configuration parameter. Resolution: The
RIS was updates to allow SRTP over TCP using an advanced configuration
parameter.
BUG-15497: Switch: Skype for Business Middleware: Skype for Business
Symptom: Separate calls that are referred by a contact centre address to the
same agent are combined into one interaction. Root Cause: The RIS detected
that the calls are being transferred from an agent from the details which appear
in the "referred-by" parameter. The calls tracked as transferred are stitched
under the same interaction. Resolution: The code was updated to not track calls
from unmonitored addresses.
BUG-15525: Switch: Viper Middleware: Viper New Feature: Final delivery of
ACW support for Viper integration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192709
Interaction Data Warehouse
BUG-15641: Evaluations reports display incorrect multi-chose text answers.
BUG-15642: After data migration, Data Warehouse Framework Data ETL
continuously fails on duplicate records.
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192314
IPCapture
BUG-15214: IPCapture raises false RecordingError alarm for Skype for
Business recordings. Alarm detail: On <server>, an error occurred while
recording <user> in <data source>. A call of duration <x>
seconds was recorded but only <y> percent of the data was recorded.
Inum recorded is <z>.
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192254
PlayerUI
BUG-14941: Unable to play back archived calls. A 'Getting media request failed'
error message is displayed after 60 seconds and there is no option to
customize request timeouts.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192318
Secure Gateway
BUG-15238: Report Builder is not able to connect to SSRS.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191673
Speech Analytics Portal
BUG-15551,15631 - Interaction transcript is not displayed in Transcription
tab.BUG-15629 - Exported category definitions file not available for download.
BUG-15640 - Navigation between interactions in the interaction review
workspace does not update interaction transcript in the Transcription tab.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
 Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193020 HFR 7
KB Update Package ±Published (Build
15.2.7.276) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB192309
AQM Poller
BUG15106: AQM logs are not purged as per the configuration.
KB192340
AQM Scoring Rules Builder
BUG-15099: AQM automated answer rules are not carried forward to the new
version of the form.
BUG-15130: Custom Data captions edited in the Caption Editor are not
reflected in the Automated Answer Rules window.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192299
Consolidator
BUG-14630: Consolidator raising ConsolidatorOldestInumUpdateFailed alarm
when there is no file in Calls buffer
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192704
Customer Feedback
This KB includes the following fixes:
BUG-15440
The CF-QM integration features (drill to contact, export surveys to QM) may fail
if the system has many keys.
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB192699
DataUpdate
BUG13887: Interactions are not assigned to Speech Analytics projects.
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192335
IntegrationService
BUG-15171: Switch: Cisco Middleware: Any Symptom: Recordings blocked by
a Business Rule are kept due to Liability mode. Root Cause: The RIS didn't
associate blocked Sessions with recordings. Resolution: The code was updated
to discard recordings blocked by a Business Rule.
BUG-15376: Switch: Any Middleware: SIP Symptom: Loss of audio can occur in
secure call recording environments when multiple lines are offered. Root
Cause: The RIS did not properly handle crypto negotiation. Resolution: The RIS
code was updated to respond with the accepted offered crypto.
BUG-15408: Switch: Cisco DMS Middleware: SIP Symptom: IPCapture reports
duplicate stream already added to the call. Root Cause: The RIS sends
duplicate STARTSTREAMs per Sip Call on initial call setup and during media
change in a reINVITE. Resolution: The code was updates to prevent the RIS
from sending multiple STARTSTREAMs.
BUG-15409: Switch: Any Middleware: SIP Symptom: At present, secure offer is
based off the TLS setting of the adapter. Root Cause: The RIS did not allow
SRTP over TCP using an advanced configuration parameter. Resolution: The
RIS was updates to allow SRTP over TCP using an advanced configuration
parameter.
BUG-15497: Switch: Skype for Business Middleware: Skype for Business
Symptom: Separate calls that are referred by a contact centre address to the
same agent are combined into one interaction. Root Cause: The RIS detected
that the calls are being transferred from an agent from the details which appear
in the "referred-by" parameter. The calls tracked as transferred are stitched
under the same interaction. Resolution: The code was updated to not track calls
from unmonitored addresses.
BUG-15525: Switch: Viper Middleware: Viper New Feature: Final delivery of
ACW support for Viper integration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192709
Interaction Data Warehouse
BUG-15641: Evaluations reports display incorrect multi-chose text answers.
BUG-15642: After data migration, Data Warehouse Framework Data ETL
continuously fails on duplicate records.
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192314
IPCapture
BUG-15214: IPCapture raises false RecordingError alarm for Skype for
Business recordings. Alarm detail: On , an error occurred while recording in . A
call of duration seconds was recorded but only percent of the data was
recorded. Inum recorded is .
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192254
PlayerUI
BUG-14941: Unable to play back archived calls. A 'Getting media request failed'
error message is displayed after 60 seconds and there is no option to
customize request timeouts.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
 KB192298
RecAncillary
BUG-14984: Compressor is not clearing the temporary files from calls folder on
failure to compress ingested audio files with sample rate 16KHz
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192318
Secure Gateway
BUG-15238: Report Builder is not able to connect to SSRS.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191673
Speech Analytics Portal
BUG-15551,15631 - Interaction transcript is not displayed in Transcription
tab.BUG-15629 - Exported category definitions file not available for download.
BUG-15640 - Navigation between interactions in the interaction review
workspace does not update interaction transcript in the Transcription tab.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB192697
Text Analytics Application
KB for VTA HFR7 Maintenance
Fixing CD name in reports columns
Fixing Default report excel
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB193010 HFR 5
KB Update Package ±Published (Build
15.2.5.273) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB192303
AQM Orchestrator
BUG-15106: AQM logs are not purged as per the configuration
Note -
for stereo transcription please deploy also:
KB192304
KB191670
KB192086
KB190989
AQM Poller
15.2 HFR7 Release - Base KB
KB192304
AQM Scoring Rules Builder
BUG-15106: AQM logs are not purged as per the configuration.
Add support for highlights in transcription widget on cross talk (Stereo)
Note -
for stereo transcription please deploy also:
KB192303
KB191670
KB192086
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192230
Consolidator
BUG-14773: Occasional Metadata File Errors may be seen due to Consolidator
accessing XML files in exclusive mode.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB191002
DataUpdate
15.2 HFR7 Release - Base KB
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192283
IntegrationService
BUG-11891: Switch: AnyMiddleware: DialerSymptom: A lot of "Start time
variance" warnings are seen in RIS log.Root Cause: The RIS did not reset the
duration watch for the nail up call content.Resolution: The RIS code was
updated to update the duration watch.
BUG-14321: Switch: AnyMiddleware: RIS APISymptom: ISessionManagement
requests made for shared lines are accepted, but not processed.Root Cause:
Requests should have been rejected with an error code.Resolution: The logic to
detect when a shared line is accessed was updated and the request rejected.
BUG-15134: Switch: AvayaMiddleware: DMCCSymptom: A Critical Uncaught
Exception alarm was raised after a DMCC session restore.Root Cause: The
RIS received a CSTAErrorCode response for GetCallRequest and did not
handle it.Resolution: Protection for the condition was added to fix the issue.
BUG-15170: Switch: AnyMiddleware: Dialer/SIPRECNew Feature: Add SIPREC
Recording Support for Dialer Calls.
BUG-15194: Switch: AvayaMiddleware: DMCCSymptom: Softphones can't be
recovered from an InvalidDeviceState and calls were not recorded.Root Cause:
The RIS was not handling this failure scenario.Resolution: The code was
updated to force unregister of the softphones when this kind of invalid state is
detected.
BUG-15519: Switch: Viper Middleware: ViperNew Feature: Part 1 of ACW
support was added for Viper integration.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192241
Interaction Data Warehouse
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15136: Added support for multi-tenancy in Recording Compliance Report.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192314
IPCapture
BUG-15214: IPCapture raises false RecordingError alarm for Skype for
Business recordings. Alarm detail: On , an error occurred while recording in . A
call of duration seconds was recorded but only percent of the data was
recorded. Inum recorded is .
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192254
PlayerUI
BUG-14941: Unable to play back archived calls. A 'Getting media request failed'
error message is displayed after 60 seconds and there is no option to
customize request timeouts.
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192040
RecAncillary
BUG-14534: File handling race condition can cause *Compressor File Remove
Error *alarm to be raised by Compressor.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192318
Secure Gateway
BUG-15238: Report Builder is not able to connect to SSRS.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191672
Speech Analytics Portal
"Build failed - could not find appropriate server for the building" error in;PB
Gateway log on building model in Connected mode after upgrade.
KB191019
Speech Categorization x64
This KB includes the following fixes:
 QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB191649
Text Analytics Application
KB for VTA HFR7 with
1. CD fields localization in reports
2. TRS OOM
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB192743 HFR 7
KB Update Package ±Published (Build
15.2.7.271) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191414
Archive Database
BUG-14388: When GDPR Delete is used, the expiry is recalculated from the
time it was re-written; this should be based on original expiry time.
KB192246
Archiver
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
BUG-15007
ArchiverUtility cannot be launched due to dependency mismatch
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB192083
Biometrics Application
BUG-14649: When a customer-id is longer than 30 characters, then UI wont
allow the user to edit or delete that customer.
BUG-15046: Following migration from 11.1 to 15.2, Searches against Primary
Inum column may fail with an indefinite spinning loading wheel.
BUG-15286: Provides backward compatability for the feature Automatically
Approve/Unapprove Interactions by removing the hard dependency on WFO
Package 710.
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB192317
Common Database
BUG-15514:After data migration, CommonDB Database Framewortk ETL job is
failing.
Changed size limitation for TempDB database pre-allocation.
Transcription support for language model Bulgraian (Bulgaria) and English
(Thailand).
KB192230
Consolidator
BUG-14773: Occasional Metadata File Errors may be seen due to Consolidator
accessing XML files in exclusive mode.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB192233
DPA Application (Web)
BUG-14921: fix for issue on timeline not displaying because of colour scoping
BUG-15276: fix for issue on search field in configuration assignments in MT
environment
KB192311
DPA Database
BUG-14921: fix for issue on timeline not displaying because of colour scoping
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190868
Enterprise Manager
BUG-14779: SYMPTOM: Server hierarchy - This UI is very slow when there are
lot of servers in the hierarchy. ROOT CAUSE: Database queries are made for
each server in the hierarchy.RESOLUTION: This patch resolves that
performance issue by doing one query and processing results from memory. ;
BUG-14897: SYMPTOM: Alarm Dashboard UI is not showing all hosts of all
tenants in the hosts dropdownROOT CAUSE: HOSTs API is MT safe, but the
Alarm Dashboard UI is not, so Alarm UI should get all hosts irrespective of
tenant login. But Alarm UI is getting only tenant specifc Hosts
only.RESOLUTION: Refactored the HOSTs API to return all hosts to Alarm UI. ;
BUG-15200: SYMPTOM: French operating system having javascript issues on
accessing Alarm Settings, Data Source MemberGroups web pages. ROOT
CAUSE: Double byte OS systems have the single quote issues in
JavaScript.RESOLUTION: Fixed the JS issues by replacing the single quotes
with double quotes ;
KB191433
Enterprise Manager Database
BUG-14725: SYMPTOM: In HFR7 Create Amazon Connect with Interaction
Capture role and RIS role is disabled. Configuration is not saved properly with
warning/error message on UI. ROOT CAUSE: Unable to save Amazon Connect
data source if RIS role is disabled. RESOLUTION: Code fixed to allow it to
save.
BUG-14915: SYMPTOM: When upgrading Enterprise Manager to HFR4 or
above, Data Source - Member Group - IP Extension pool, "Abandoned CTI
Call" is not shown. ROOT CAUSE: The property is not getting deleted from
database table on saving the data port groups. RESOLUTION: Fixed
Abandoned CTI Calls issue after upgrade from previous version.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB192285
IAF API
This KB includes the following fixes:
BUG-14388
When GDPR Delete is used, the expiry is recalculated from the time it was re-
written; this should be based on original expiry time.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192283
IntegrationService
BUG-11891: Switch: AnyMiddleware: DialerSymptom: A lot of "Start time
variance" warnings are seen in RIS log.Root Cause: The RIS did not reset the
duration watch for the nail up call content.Resolution: The RIS code was
updated to update the duration watch.
BUG-14321: Switch: AnyMiddleware: RIS APISymptom: ISessionManagement
requests made for shared lines are accepted, but not processed.Root Cause:
Requests should have been rejected with an error code.Resolution: The logic to
detect when a shared line is accessed was updated and the request rejected.
BUG-15134: Switch: AvayaMiddleware: DMCCSymptom: A Critical Uncaught
Exception alarm was raised after a DMCC session restore.Root Cause: The
RIS received a CSTAErrorCode response for GetCallRequest and did not
handle it.Resolution: Protection for the condition was added to fix the issue.
BUG-15170: Switch: AnyMiddleware: Dialer/SIPRECNew Feature: Add SIPREC
Recording Support for Dialer Calls.
BUG-15194: Switch: AvayaMiddleware: DMCCSymptom: Softphones can't be
recovered from an InvalidDeviceState and calls were not recorded.Root Cause:
The RIS was not handling this failure scenario.Resolution: The code was
updated to force unregister of the softphones when this kind of invalid state is
detected.
BUG-15519: Switch: Viper Middleware: ViperNew Feature: Part 1 of ACW
support was added for Viper integration.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192241
Interaction Data Warehouse
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15136: Added support for multi-tenancy in Recording Compliance Report.
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192320
Interaction SSRS Reports
Fix - KB not showing in version report
Fix an issue whereby Drilldown to sub report on L3 system require to enter
credentials.
KB192339
Interaction Web Applications
BUG-15130:; Edited Custom Data; captions; are not reflected in; the;
Automated Answer Rules window . (depending on SRM KB192340)
BUG-15260: After idle time, the Assignment Manager displays an internal error
³Please contact your System Administrator´or displays; error ³The changes you
made to roles were not successfully saved.´
BUG-15365: Error in loading RTP data when using RTM and when moving from
RTM to other screens.
KB192314
IPCapture
BUG-15214: IPCapture raises false RecordingError alarm for Skype for
Business recordings. Alarm detail: On , an error occurred while recording in . A
call of duration seconds was recorded but only percent of the data was
recorded. Inum recorded is .
KB191271
Locator
BUG-13425: A new feature used by biometrics voiceprint migration tools
(allowing selection of specific archive drives from which to retrieve audio)
causes the migration tools to fail when that feature is used.
KB192324
Platform Mission Manager
BUG-15248: PRM takes the wrong base address for getting channel data.
BUG-15350: PRM displays duplicate vocabulary if several Speech projects with
the same language and vocabulary are available.
BUG-15338: PRM fails to load the workspace if a user has exactly 25 rules.;
BUG-15480: If a caption was edited in the Caption Editor for a Custom Data
field, the PRM still displays the default Custom Data caption.
BUG-15423: On first attempt when creating an Interactions Analytics Export
rule, cannot proceed when clicking Next.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192254
PlayerUI
BUG-14941: Unable to play back archived calls. A 'Getting media request failed'
error message is displayed after 60 seconds and there is no option to
customize request timeouts.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192300
QM Authentication
BUG-14800 add Instant Recall to exclusion list of Authentication Module
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192752
QM Database Role Meta Data
BUG-15785: Invalid "Text Categories Sync" component reference and related
alarms in QM Database Role metadata.
KB192040
RecAncillary
BUG-14534: File handling race condition can cause *Compressor File Remove
Error *alarm to be raised by Compressor.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB192707
RecorderAnalyticsFramework
BUG-15579: Following installation of RecorderAnalyticsFramework KB190951
or higher, the Recorder Analytics Service may fail to load the RTSA Engine. An
alarm Analytics Engine Instance Load Failure may be seen.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192318
Secure Gateway
BUG-15238: Report Builder is not able to connect to SSRS.
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191672
Speech Analytics Portal
"Build failed - could not find appropriate server for the building" error in;PB
Gateway log on building model in Connected mode after upgrade.
KB192330
Speech Products Database
BUG 192330 : SpeechProducts Database Purger cannot delete interactions
because internal purger table;contains more than 2.147 million rows.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
 KB191649
Text Analytics Application
KB for VTA HFR7 with
1. CD fields localization in reports
2. TRS OOM
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB192738 HFR 7
KB Update Package ±Published (Build
15.2.7.264) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191406
Archive Database
BUG-13557: Where a tar file has a matching checksum value with another
existing tar file, Archiver may fail to insert the tar file record entry into the
Archiver Database.
KB192225
Archiver
BUG-14354: AWS SDK upgraded to version 1.7.317
BUG-14749: Archiver is raising misleading ArchiveError alarm with description
"Unable to write the TAR file" when it failed to fetch the file from recorder.
KB191393
ArchiveWS_IIS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB192256
CF ETL
Support dedicating survey server to a specific tenant
KB191259
Common Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192230
Consolidator
BUG-14773: Occasional Metadata File Errors may be seen due to Consolidator
accessing XML files in exclusive mode.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192284
Contact Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15174: In a multi-tenant system, when a tenant creates a new request, the
request fails.
KB191260
Contact OLTP Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB192242
DPA Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190863
Enterprise Manager
BUG-14570: Fix to close some MT gaps on Employee Workspace
BUG-14739: Includes a fix for HFR5 Alarm API.
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB192082
Ingestion Web Service
BUG-14647: Ingestion does not add a timestamp to ingested audio files,
resulting in the audio failing to replay correctly if there is an associated screen
recording.
KB192223
IntegrationService
BUG-11898: Switch: Any Middleware: Any Symptom: Selective DMCC
recording suddenly stops in the middle of the call. Root Cause: A workspace
was not updated with a new telephone when an Employee logs into multiple
lines with a dialer and a phone ID and later logged out of one of the lines.
Resolution: The RIS code was updated to properly update the workspace with a
new telephone.
BUG-14502: Switch: Any Middleware: Any Symptom: The RIS sends out a
START message after screen recording is stopped by screen capture because
the max recording time has been reached. Root Cause: The RIS didn't have
code to handle this situation like with audio recorder roles. Resolution: The
code was updated to check for a supported feature and if present read the
commandID in the STOPPED message.
BUG-15009: Switch: Avaya Middleware: TSAPI Symptom: The adapter loops
while in a dead state. Root Cause: An infinite loop in a common liary method
caused the adapter to hang. Resolution: The code was updated to resolve the
infinite loop.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB192241
Interaction Data Warehouse
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
BUG-15136: Added support for multi-tenancy in Recording Compliance Report.
KB192297
Interaction Localization Pack
BUG-15013: ECD fields in SSRS reports display default captions instead of
custom captions.
KB192229
Interaction SSRS Reports
In the evaluation tree, if there are employees with the same name and one of
them has no results, the other will not represent either
KB192016
Interaction Web Applications
BUG-14341: When resizing the Player widget, need to scroll down to view the
entire window.
BUG-14246 - Problems submitting Evaluations when insert a link with 'src='
string.
BUG-14348 - Unable to download interaction search results when there is
interaction/s with unkown direction.
BUG-14618 - Issue with forms not working correctly in newer version of FD.
KB192281
IPCapture
BUG-14966: IPCapture not updating newly added extensions due to file
handling condition. The following error may be noted in logs:
CaptureService::UserSignal - std::exception Access violation at reading from
KB192222
Platform Mission Manager
BUG-14667: Cannot enter spaces in Custom data field values in Project Rules
Manager.
BUG-14798: In a multi-tenant environment, the Start Date date for rules should
be up to 30 days in the past.
BUG-14873: An invalid rule in the PPFWmissions table prevents loading the
Project Rules Manager workspace.
Enhancement: Added new 'Include completed rules' check box to Project Rules
Manager grid. Removing the check box selection removes completed rules
from the grid.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192240
QM Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192040
RecAncillary
BUG-14534: File handling race condition can cause *Compressor File Remove
Error *alarm to be raised by Compressor.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191659
RecorderAnalyticsFramework
BUG-14211: Mono calls are not supported for Voice Biometrics verification,
however when a mono call is attempted for verification, the Voice Biometrics
engine throws an exception and unable to process further calls for verification.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192244
Secure Gateway
BUG-14876: Form Designer does not open in a system with a Load Balancer.;
KB192243
Speech Analytics Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191633
Speech Products Database
When SQL Agent jobs are executing on a secondary replica of an AlwaysOn
system, they will not fail even though the replicas are in read-only state.
KB192257
Survey Server
Support dedicating survey server to a specific tenant
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB192039
TextCapture
BUG-14557: Middleware: Text Ingestion API Symptom: When external clients
submit documents, the unique "id" value provided in the document is
overwritten by the internally generated contact ID. Root Cause: A defect was
introduced where the "id" value is no longer being passed through but rather
being overwritten by the internally generated contact ID value. Solution: The
defect was fixed such that the originally provided "id" value is preserved.
KB192305
UCM
BUG-15101: Signin error when signing in to SSRS server.
KB192705
 Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB192735 HFR 5
KB Update Package ±Published (Build
15.2.5.262) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB190989
AQM Poller
15.2 HFR7 Release - Base KB
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191406
Archive Database
BUG-13557: Where a tar file has a matching checksum value with another
existing tar file, Archiver may fail to insert the tar file record entry into the
Archiver Database.
KB192225
Archiver
BUG-14354: AWS SDK upgraded to version 1.7.317
BUG-14749: Archiver is raising misleading ArchiveError alarm with description
"Unable to write the TAR file" when it failed to fetch the file from recorder.
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB190131
Coaching Reporting
15.2 HFR7 WFM Bundle - Coaching Reporting KB
KB190132
Coaching Reporting Languages
15.2 HFR7 WFM Bundle - Coaching reporting Languages
KB190969
Common Database
15.2 HFR7 Release - Base KB
KB192230
Consolidator
BUG-14773: Occasional Metadata File Errors may be seen due to Consolidator
accessing XML files in exclusive mode.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192019
Contact Database
BUG-14788: Performance issues may occur when re-publishing existing
categories in the Speech Analytics Design Categories application.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190971
Contact OLTP Database
15.2 HFR7 Release - Base KB
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB191002
DataUpdate
15.2 HFR7 Release - Base KB
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB190972
DPA Database
15.2 HFR7 Release - Base KB
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190133
EL Reporting
15.2 HFR7 WFM Bundle - EL Reporting
KB190134
EL Reporting Languages
15.2 HFR7 WFM Bundle - EL Reporting Languages
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB172403
Enterprise Manager
To be Installed only on HFR5 systems OR Systems with WFO Kit 5xx
; DO NOT INSTALL THIS ON OTHER SYSTEMS with other HFRs, unless there
is an exceptional case and get approval from PH
Following defects are fixed as part of this KB
BUG-14190 - Unable to delete workstation from screen datasource.
BUG-14455 - Certain LMM models gets corrupted file during distribution if there
are too many RTSN/Analytics systems in the enterptrise
KB171828
Enterprise Manager Database
To be Installed only on HFR5 systems OR Systems with WFO Kit 5xx
THIS KB goes along with "Enterprise Manager KB" of HFR5 (KBs starting with
17xxx)
DO NOT INSTALL THIS ON OTHER SYSTEMS with other HFRs, unless there
is an exceptional case and get approval from PH
This KB includes the following fixes:
QC#226217
Incresing the EMARCHIVEDRIVE - PhysicalDevice, DeviceName and
ConnectionURL lengths to support Amazon S3 URLs
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192223
IntegrationService
BUG-11898: Switch: Any Middleware: Any Symptom: Selective DMCC
recording suddenly stops in the middle of the call. Root Cause: A workspace
was not updated with a new telephone when an Employee logs into multiple
lines with a dialer and a phone ID and later logged out of one of the lines.
Resolution: The RIS code was updated to properly update the workspace with a
new telephone.
BUG-14502: Switch: Any Middleware: Any Symptom: The RIS sends out a
START message after screen recording is stopped by screen capture because
the max recording time has been reached. Root Cause: The RIS didn't have
code to handle this situation like with audio recorder roles. Resolution: The
code was updated to check for a supported feature and if present read the
commandID in the STOPPED message.
BUG-15009: Switch: Avaya Middleware: TSAPI Symptom: The adapter loops
while in a dead state. Root Cause: An infinite loop in a common liary method
caused the adapter to hang. Resolution: The code was updated to resolve the
infinite loop.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB192245
Interaction Localization Pack
N/A
KB192229
Interaction SSRS Reports
In the evaluation tree, if there are employees with the same name and one of
them has no results, the other will not represent either
KB192016
Interaction Web Applications
BUG-14341: When resizing the Player widget, need to scroll down to view the
entire window.
BUG-14246 - Problems submitting Evaluations when insert a link with 'src='
string.
BUG-14348 - Unable to download interaction search results when there is
interaction/s with unkown direction.
BUG-14618 - Issue with forms not working correctly in newer version of FD.
KB191479
IPCapture
BUG-14391: In Skype for Business recording, handling of silence and SRTP
streams improved.
BUG-14392: In Skype for Business recording, IP Capture could experience
disconnections from Media Proxy / Media Collector.
BUG-14473: With Skype for Business integration, the IPCapture HTTP
Diagnostic Packet Capture Interface did not support packet capture.
KB190092
Locator
15.2 HFR7 Release - Base KB
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB192222
Platform Mission Manager
BUG-14667: Cannot enter spaces in Custom data field values in Project Rules
Manager.
BUG-14798: In a multi-tenant environment, the Start Date date for rules should
be up to 30 days in the past.
BUG-14873: An invalid rule in the PPFWmissions table prevents loading the
Project Rules Manager workspace.
Enhancement: Added new 'Include completed rules' check box to Project Rules
Manager grid. Removing the check box selection removes completed rules
from the grid.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB190985
QM Authentication
15.2 HFR7 Release - Base KB
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB190977
QM Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB192040
RecAncillary
BUG-14534: File handling race condition can cause *Compressor File Remove
Error *alarm to be raised by Compressor.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB191659
RecorderAnalyticsFramework
BUG-14211: Mono calls are not supported for Voice Biometrics verification,
however when a mono call is attempted for verification, the Voice Biometrics
engine throws an exception and unable to process further calls for verification.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB190135
SC Reporting
15.2 HFR7 WFM Bundle - SC Reporting
KB190136
SC Reporting Languages
15.2 HFR7 WFM Bundle - SC Reporting Languages
KB192244
Secure Gateway
BUG-14876: Form Designer does not open in a system with a Load Balancer.;
KB190952
SFP
15.2 HFR7 WFM Bundle - SFP
KB190973
Speech Analytics Database
15.2 HFR7 Release - Base KB
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191019
Speech Categorization x64
This KB includes the following fixes:
QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB190974
Speech Products Database
15.2 HFR7 Release - Base KB
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB181193
Survey Server
This KB includes the following fixes:
QC#225415:
VXML with Avaya portal 7.2: customer voice message is not playable
QC#225827:
Enhancement: Group the logs that belong to the same call by adding the same
key to these log lines.
Important: For systems that the Voice Portal does not support Text To Speech,
this KB could cause the survey to end prematurely. In that case, Survey Server
Role KB181097 is required.
QC#227287:
Upgrade Jacson liary to version 2.9.10.
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
 than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
distribution.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB192727 HFR 7
KB Update Package ±Published (Build
15.2.7.260) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191406
Archive Database
BUG-13557: Where a tar file has a matching checksum value with another
existing tar file, Archiver may fail to insert the tar file record entry into the
Archiver Database.
KB192225
Archiver
BUG-14354: AWS SDK upgraded to version 1.7.317
BUG-14749: Archiver is raising misleading ArchiveError alarm with description
"Unable to write the TAR file" when it failed to fetch the file from recorder.
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB192230
Consolidator
BUG-14773: Occasional Metadata File Errors may be seen due to Consolidator
accessing XML files in exclusive mode.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB192019
Contact Database
BUG-14788: Performance issues may occur when re-publishing existing
categories in the Speech Analytics Design Categories application.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB192223
IntegrationService
BUG-11898: Switch: Any Middleware: Any Symptom: Selective DMCC
recording suddenly stops in the middle of the call. Root Cause: A workspace
was not updated with a new telephone when an Employee logs into multiple
lines with a dialer and a phone ID and later logged out of one of the lines.
Resolution: The RIS code was updated to properly update the workspace with a
new telephone.
BUG-14502: Switch: Any Middleware: Any Symptom: The RIS sends out a
START message after screen recording is stopped by screen capture because
the max recording time has been reached. Root Cause: The RIS didn't have
code to handle this situation like with audio recorder roles. Resolution: The
code was updated to check for a supported feature and if present read the
commandID in the STOPPED message.
BUG-15009: Switch: Avaya Middleware: TSAPI Symptom: The adapter loops
while in a dead state. Root Cause: An infinite loop in a common liary method
caused the adapter to hang. Resolution: The code was updated to resolve the
infinite loop.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB192245
Interaction Localization Pack
N/A
KB192229
Interaction SSRS Reports
In the evaluation tree, if there are employees with the same name and one of
them has no results, the other will not represent either
KB192016
Interaction Web Applications
BUG-14341: When resizing the Player widget, need to scroll down to view the
entire window.
BUG-14246 - Problems submitting Evaluations when insert a link with 'src='
string.
BUG-14348 - Unable to download interaction search results when there is
interaction/s with unkown direction.
BUG-14618 - Issue with forms not working correctly in newer version of FD.
KB191479
IPCapture
BUG-14391: In Skype for Business recording, handling of silence and SRTP
streams improved.
BUG-14392: In Skype for Business recording, IP Capture could experience
disconnections from Media Proxy / Media Collector.
BUG-14473: With Skype for Business integration, the IPCapture HTTP
Diagnostic Packet Capture Interface did not support packet capture.
KB192222
Platform Mission Manager
BUG-14667: Cannot enter spaces in Custom data field values in Project Rules
Manager.
BUG-14798: In a multi-tenant environment, the Start Date date for rules should
be up to 30 days in the past.
BUG-14873: An invalid rule in the PPFWmissions table prevents loading the
Project Rules Manager workspace.
Enhancement: Added new 'Include completed rules' check box to Project Rules
 Manager grid. Removing the check box selection removes completed rules
from the grid.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB191665
Project Rules Manager
BUG-14248:Korean input is invalid in Custom Data.
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB192040
RecAncillary
BUG-14534: File handling race condition can cause *Compressor File Remove
Error *alarm to be raised by Compressor.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191659
RecorderAnalyticsFramework
BUG-14211: Mono calls are not supported for Voice Biometrics verification,
however when a mono call is attempted for verification, the Voice Biometrics
engine throws an exception and unable to process further calls for verification.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB192244
Secure Gateway
BUG-14876: Form Designer does not open in a system with a Load Balancer.;
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
distribution.
KB192705
Workflow2
BUG-15287: As part of 15.2 HFR7 or standalone KB update, Recorder
Workflow Service data migration job may take significant time

KB192329 HFR 5
KB Update Package ±Published (Build
15.2.5.240) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB190989
AQM Poller
15.2 HFR7 Release - Base KB
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB190127
Archive Database
15.2 HFR7 KB
KB191666
Archiver
This KB includes the following fixes:
BUG-14279
Amazon Media V4 has been extended with temporary authentication (RoleAuth)
through AWS AssumeRole
BUG-14038
Azure Media now handles the case correctly when a TAR file size exceeds Max
Tar Size
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB190131
Coaching Reporting
15.2 HFR7 WFM Bundle - Coaching Reporting KB
KB190132
Coaching Reporting Languages
15.2 HFR7 WFM Bundle - Coaching reporting Languages
KB190969
Common Database
15.2 HFR7 Release - Base KB
KB191661
Consolidator
BUG-13996: Consolidator to skip the marking job on intermittent failure to
connect SQL Server Database
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB191257
Contact Database
BUG#227720: Contact Database Archive ETL job tries to insert a NULL value.
BUG#9002022: The number of assessments displayed for a contact is incorrect.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190971
Contact OLTP Database
15.2 HFR7 Release - Base KB
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB191002
DataUpdate
15.2 HFR7 Release - Base KB
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB190972
DPA Database
15.2 HFR7 Release - Base KB
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190133
EL Reporting
15.2 HFR7 WFM Bundle - EL Reporting
KB190134
EL Reporting Languages
15.2 HFR7 WFM Bundle - EL Reporting Languages
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB172403
Enterprise Manager
To be Installed only on HFR5 systems OR Systems with WFO Kit 5xx
; DO NOT INSTALL THIS ON OTHER SYSTEMS with other HFRs, unless there
is an exceptional case and get approval from PH
Following defects are fixed as part of this KB
BUG-14190 - Unable to delete workstation from screen datasource.
BUG-14455 - Certain LMM models gets corrupted file during distribution if there
are too many RTSN/Analytics systems in the enterptrise
KB171828
Enterprise Manager Database
To be Installed only on HFR5 systems OR Systems with WFO Kit 5xx
THIS KB goes along with "Enterprise Manager KB" of HFR5 (KBs starting with
17xxx)
DO NOT INSTALL THIS ON OTHER SYSTEMS with other HFRs, unless there
is an exceptional case and get approval from PH
This KB includes the following fixes:
QC#226217
Incresing the EMARCHIVEDRIVE - PhysicalDevice, DeviceName and
ConnectionURL lengths to support Amazon S3 URLs
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB192223
IntegrationService
BUG-11898: Switch: Any Middleware: Any Symptom: Selective DMCC
recording suddenly stops in the middle of the call. Root Cause: A workspace
was not updated with a new telephone when an Employee logs into multiple
lines with a dialer and a phone ID and later logged out of one of the lines.
Resolution: The RIS code was updated to properly update the workspace with a
new telephone.
BUG-14502: Switch: Any Middleware: Any Symptom: The RIS sends out a
START message after screen recording is stopped by screen capture because
the max recording time has been reached. Root Cause: The RIS didn't have
code to handle this situation like with audio recorder roles. Resolution: The
code was updated to check for a supported feature and if present read the
commandID in the STOPPED message.
BUG-15009: Switch: Avaya Middleware: TSAPI Symptom: The adapter loops
while in a dead state. Root Cause: An infinite loop in a common liary method
caused the adapter to hang. Resolution: The code was updated to resolve the
infinite loop.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB190957
Interaction Localization Pack
15.2 HFR7 Release - Base KB
KB191379
Interaction SSRS Reports
BUG-13522: Evaluation Summary of Employee Report displays incorrect
Interaction start time.
BUG-13938: Error loading and editing within Report Builder.
KB191284
Interaction Web Applications
BUG-13413: The CCD import function is vulnerable to XXE (XML external
entities) attacks.
BUG-14113: Cross-correlation report displays different values (sum) for
identical duration time range if time range is split.
BUG-14111: Custom Data is not displayed in Interaction Data window.
KB191479
IPCapture
BUG-14391: In Skype for Business recording, handling of silence and SRTP
streams improved.
BUG-14392: In Skype for Business recording, IP Capture could experience
disconnections from Media Proxy / Media Collector.
BUG-14473: With Skype for Business integration, the IPCapture HTTP
Diagnostic Packet Capture Interface did not support packet capture.
KB190092
Locator
15.2 HFR7 Release - Base KB
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB191639
Platform Mission Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB190954
Project Rules Manager
15.2 HFR7 Release - Base KB
KB190985
QM Authentication
15.2 HFR7 Release - Base KB
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB190977
QM Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB191785
RecAncillary
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB191659
RecorderAnalyticsFramework
BUG-14211: Mono calls are not supported for Voice Biometrics verification,
however when a mono call is attempted for verification, the Voice Biometrics
engine throws an exception and unable to process further calls for verification.
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB190135
SC Reporting
15.2 HFR7 WFM Bundle - SC Reporting
KB190136
SC Reporting Languages
15.2 HFR7 WFM Bundle - SC Reporting Languages
KB191489
Secure Gateway
BUG-14067: Unable to access WFO.BUG-10617: 403 Forbidden error after
retyping correct password when using URL wfo/control/dealmsignin.
BUG-14037: Secure Gateway fails during P&S load testing.
KB190952
SFP
15.2 HFR7 WFM Bundle - SFP
KB190973
Speech Analytics Database
15.2 HFR7 Release - Base KB
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191019
Speech Categorization x64
This KB includes the following fixes:
QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB190974
Speech Products Database
15.2 HFR7 Release - Base KB
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB181193
Survey Server
This KB includes the following fixes:
QC#225415:
VXML with Avaya portal 7.2: customer voice message is not playable
QC#225827:
Enhancement: Group the logs that belong to the same call by adding the same
key to these log lines.
Important: For systems that the Voice Portal does not support Text To Speech,
this KB could cause the survey to end prematurely. In that case, Survey Server
Role KB181097 is required.
QC#227287:
Upgrade Jacson liary to version 2.9.10.
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
 distribution.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB190101
Workflow2
15.2 HFR7 Release - Base KB

KB192322 HFR 7
KB Update Package ±Published (Build
15.2.7.238) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191666
Archiver
This KB includes the following fixes:
BUG-14279
Amazon Media V4 has been extended with temporary authentication (RoleAuth)
through AWS AssumeRole
BUG-14038
Azure Media now handles the case correctly when a TAR file size exceeds Max
Tar Size
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB191661
Consolidator
BUG-13996: Consolidator to skip the marking job on intermittent failure to
connect SQL Server Database
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB191257
Contact Database
BUG#227720: Contact Database Archive ETL job tries to insert a NULL value.
BUG#9002022: The number of assessments displayed for a contact is incorrect.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192024
Customer Feedback
This KB includes the following fixes:
BUG-14019
CF reports got 'proxy error' (timeout error) from Secure Gateway.
BUG-14485
CF Export Survey to QM keeps completing with general error every about 20
minutes.;;;;;;
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB191379
Interaction SSRS Reports
BUG-13522: Evaluation Summary of Employee Report displays incorrect
Interaction start time.
BUG-13938: Error loading and editing within Report Builder.
KB191284
Interaction Web Applications
BUG-13413: The CCD import function is vulnerable to XXE (XML external
entities) attacks.
BUG-14113: Cross-correlation report displays different values (sum) for
identical duration time range if time range is split.
BUG-14111: Custom Data is not displayed in Interaction Data window.
KB191479
IPCapture
BUG-14391: In Skype for Business recording, handling of silence and SRTP
streams improved.
BUG-14392: In Skype for Business recording, IP Capture could experience
disconnections from Media Proxy / Media Collector.
BUG-14473: With Skype for Business integration, the IPCapture HTTP
Diagnostic Packet Capture Interface did not support packet capture.
KB191639
Platform Mission Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB191785
RecAncillary
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191786
RecConfig
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191659
RecorderAnalyticsFramework
BUG-14211: Mono calls are not supported for Voice Biometrics verification,
however when a mono call is attempted for verification, the Voice Biometrics
engine throws an exception and unable to process further calls for verification.
KB190864
RM
This KB can be installed on any 15.2 System with HFR5 or higher version
RM KB with changes for the following bug
BUG-13489 - Remove dependency on "Recorder Text Capture" KB on HFR5
systems.
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB191489
Secure Gateway
 BUG-14067: Unable to access WFO.BUG-10617: 403 Forbidden error after
retyping correct password when using URL wfo/control/dealmsignin.
BUG-14037: Secure Gateway fails during P&S load testing.
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191643
TDMScreen
BUG-11963: Fix minor memory leak in WDLS module (zipThread).
BUG-13407: When TDM service is overloaded or restarted, it should raise an
alarm.
BUG-14044: RIS raises standalone false UnknownRecorderClockTime alarm
for TDM or Screen recorder.
BUG-14217: On trading environment, TDM recorder can raise false
MetadataFileError alarm.
BUG-11909: Resume screen recording after Maximum Record Time oke it.
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
distribution.

KB192302 HFR 5
KB Update Package ±Published (Build
15.2.5.236) for 15.2 HFR5 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB190124
AlarmAPI
15.2 HFR7 Release - Base KB
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB180135
Alerts
This KB includes the following fixes:
QC#225221: Tenat is able to see other tenant PRM when creating Organization
alert
KB190991
AQM Engine
15.2 HFR7 Release - Base KB
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB190989
AQM Poller
15.2 HFR7 Release - Base KB
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB190127
Archive Database
15.2 HFR7 KB
KB191666
Archiver
This KB includes the following fixes:
BUG-14279
Amazon Media V4 has been extended with temporary authentication (RoleAuth)
through AWS AssumeRole
BUG-14038
Azure Media now handles the case correctly when a TAR file size exceeds Max
Tar Size
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB190984
Assignment Manager Directory
15.2 HFR7 Release - Base KB
KB190123
Audit
15.2 HFR7 WFM Bundle - Audit
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB190965
Biometrics Database Installation
15.2 HFR7 Release - Base KB
KB190978
Biometrics Database Meta Data
15.2 HFR7 Release - Base KB
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB180108
CF Integration Server Plugin
15.2 HFR6 Release KB
KB190131
Coaching Reporting
15.2 HFR7 WFM Bundle - Coaching Reporting KB
KB190132
Coaching Reporting Languages
15.2 HFR7 WFM Bundle - Coaching reporting Languages
KB190969
Common Database
15.2 HFR7 Release - Base KB
KB191253
Consolidator
This KB includes the following fixes:
BUG-13419
When Text Analytics server sends error messages, Consolidator will log the
HTTP response and raise an alarm.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB191257
Contact Database
BUG#227720: Contact Database Archive ETL job tries to insert a NULL value.
BUG#9002022: The number of assessments displayed for a contact is incorrect.
KB190979
Contact Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190971
Contact OLTP Database
15.2 HFR7 Release - Base KB
KB190976
Contact OLTP Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB171469
Customer Feedback
Customer Feedback - Export Phone Results to Research fails if the Customer
Feedback needs a long time to process internally.This usually happens with a
high volume of data.
KB190117
Dashboard
15.2 HFR7 WFM Bundle - Dashboard
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191015
Data Access Services WS
15.2 HFR7 Release - Base KB
KB191040
Data Analytics QM Database Plugin
15.2 HFR7 Release - Base KB
KB190970
Database Directory Sync
15.2 HFR7 Release - Base KB
KB191002
DataUpdate
15.2 HFR7 Release - Base KB
KB191238
DPA Application (Services)
DPA-4264
Adherance for late arrivign date needs to append NOActitiy record on the end
to stop run on adherance
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB191012
DPA Application (Web) Languages
15.2 HFR7 Release - Base KB
KB190972
DPA Database
15.2 HFR7 Release - Base KB
KB190980
DPA Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190108
DPA Online Help
15.2 HFR7 Release - Base KB
KB190109
DPA Path UI
15.2 HFR7 Release - Base KB
KB190110
DPA SSRS Reports
15.2 HFR7 Release - Base KB
KB191011
DPA SSRS Reports languages
15.2 HFR7 Release - Base KB
KB190133
EL Reporting
15.2 HFR7 WFM Bundle - EL Reporting
KB190134
EL Reporting Languages
15.2 HFR7 WFM Bundle - EL Reporting Languages
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB190125
EMCore
Fix the sunbsystem name to EMcore
KB172402
Enterprise Manager
BUG-13876: Fixing the issue on cache push when there is empty (By User
Default) value there in the CCD Rule
BUG-13948: Changing references to table name in SQL to be case sensitive to
support Danish collation.
KB171828
Enterprise Manager Database
To be Installed only on HFR5 systems OR Systems with WFO Kit 5xx
THIS KB goes along with "Enterprise Manager KB" of HFR5 (KBs starting with
17xxx)
DO NOT INSTALL THIS ON OTHER SYSTEMS with other HFRs, unless there
is an exceptional case and get approval from PH
This KB includes the following fixes:
QC#226217
Incresing the EMARCHIVEDRIVE - PhysicalDevice, DeviceName and
ConnectionURL lengths to support Amazon S3 URLs
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190119
Integration Server UUM Adapter
15.2 HFR7 Release - Base KB
KB190105
IntegrationService
This KB includes the following fixes:
QC#224042:
Switch: Avaya
Switch: Avaya
Middleware: Genesys SDK
Middleware: Genesys SDK
Symptom: Softphone is reset prematurely
Symptom: Softphone is reset prematurely
Cause: Improper check handling error response from Genesys.
Cause: Improper check handling error response from Genesys.
Resolution: Corrected error handling response check.
Resolution: Corrected error handling response check.
QC#224369:
Switch: Avaya
Switch: Avaya
Middleware: DMCC
Middleware: DMCC
Symptom: Registration delay after connecting to the AES.
Symptom: Registration delay after connecting to the AES.
Cause: Registration was handled by recurring status checking task that runs
independently from the AES connection algorithm.
Cause: Registration was handled by recurring status checking task that runs
independently from the AES connection algorithm.
Resolution: Added a callback so when the DMCC adapter connects to a new
AES, it triggers the status checking task.
Resolution: Added a callback so when the DMCC adapter connects to a new
AES, it triggers the status checking task.
QC#225506:
New Feature: Increased RIS footprint for standalone roles on both standard and
advanced recorder platforms.; For standalone roles on servers under 12GB, the
RIS will now consume 2.5GB in total.; For standalone roles on servers over
12GB, the RIS will now consume 4.5GB in total.
New Feature: Increased RIS footprint for standalone roles on both standard and
advanced recorder platforms.;
For standalone roles on servers under 12GB, the RIS will now consume 2.5GB
in total.; For standalone
roles on servers over 12GB, the RIS will now consume 4.5GB in total.
QC#225518:
Switch: Any
Switch: Any
Middleware: SIP/SIPREC
Middleware: SIP/SIPREC
Symptom: When multiple adapters exist on the system and no IP address is
specified in the adapter, the adapter will listen on a random IP address.
Symptom: When multiple adapters exist on the system and no IP address is
specified in the adapter, the adapter will listen on a random IP address.
Root Cause: The adapter would listen to the first IP address in the network
interface from the Operating System.
Root Cause: The adapter would listen to the first IP address in the network
interface from the Operating System.
Resolution: The logic was updated to default to the "all" IP address of 0.0.0.0,
causing the SIP interface to listen on all interfaces when no specific interface is
provided.
Resolution: The logic was updated to default to the "all" IP address of 0.0.0.0,
causing the SIP interface to listen on all interfaces when no specific interface is
provided.
QC#225588:
Symptom: Recorder Integration Service unable to connect to Recorder
components.
Symptom: Recorder Integration Service unable to connect to Recorder
components.
Cause: Corrupted Servers.xml was not providing the connection ports
necessary.; The system was therefore attempting to connect on the v7.x legacy
ports.
Cause: Corrupted Servers.xml was not providing the connection ports
necessary.; The system was therefore attempting
to connect on the v7.x legacy ports.
Resolution: The 15.2 release not need to be compatible with the v7.x legacy
systems for connectivity.; Updated the default ports for the Recorder
components to be the v11.x ports.
Resolution: The 15.2 release not need to be compatible with the v7.x legacy
systems for connectivity.; Updated
the default ports for the Recorder components to be the v11.x ports.
QC#225971: RIS--AstroProxy adapter shows clear password with log level 20
QC#226067:
Switch: Cisco
Switch: Cisco
Middleware: JTAPI
Middleware: JTAPI
New Feature: Determining DMS recording mode from JTAPI feed.
New Feature: Determining DMS recording mode from JTAPI feed.
QC#226450:
Switch: Near Realtime Data Source for WestSafety/Intrado/Viper; member
group IP extension pool(only)
Switch: Near Realtime Data Source for WestSafety/Intrado/Viper; member
group IP extension pool(only)
Middleware: Integration Service/ CDR Adapter (selected Viper mapping)
Middleware: Integration Service/ CDR Adapter (selected Viper mapping)
Symptom: the previous public safety recording integration with CDR
(WestSafety-Intrado-VIPER) marked both
Symptom: the previous public safety recording integration with CDR
(WestSafety-Intrado-VIPER) marked both
the compliance and CDR sessions for the same recording in the DB.
the compliance and CDR sessions for the same recording in the DB.
Cause: the behaviour above caused the twice the database size for this
integration.
Cause: the behaviour above caused the twice the database size for this
integration.
Resolution: 1. RIS will set all VOX(SIP) call contact/session as marked true but
not completed
Resolution: 1. RIS will set all VOX(SIP) call contact/session as marked true but
not completed
b2. When CDR comes in, copy all the INUMs to the CDR contact/session as it
was doing
b2. When CDR comes in, copy all the INUMs to the CDR contact/session as it
was doing
previously, complete them and then complete all VOX(SIP) contact/compliance
sessions with MARK set to false
previously, complete them and then complete all VOX(SIP) contact/compliance
sessions with MARK set to false
3.Set a timer for all un-completed sessions and set them to complete when
timer hits. This will catch the sessions without CDR.
3.Set a timer for all un-completed sessions and set them to complete when
timer hits. This will catch the sessions without CDR.
QC#226669:
Switch: Any
Switch: Any
Middleware: RIS API
Middleware: RIS API
Symptom: Potential data leakage when attempting to query for data on a
DataSource not assigned to the authorized tenant.
Symptom: Potential data leakage when attempting to query for data on a
DataSource not assigned to the authorized tenant.
Cause: API was executing the query on the command and removing results
after the fact.
Cause: API was executing the query on the command and removing results
after the fact.
Resolution: Updated the logic to remove out-of-scope DataSources prior to
executing the query.
Resolution: Updated the logic to remove out-of-scope DataSources prior to
executing the query.
QC#226752: [RIS][West Safety] - Incorrect Contact duration added to xml file if
No CDR received
QC#226850:
Switch: any
Switch: any
Middleware: SIP / SIPREC
Middleware: SIP / SIPREC
New Feature: Add 2N recording support on Siprec N + N redundancy.
New Feature: Add 2N recording support on Siprec N + N redundancy.
QC#226878:
Switch: Nortel
Switch: Nortel
Middleware: Nortel CS1000 Symposium
Middleware: Nortel CS1000 Symposium
Symptom: Primary extension is sometomes not tagged as extension
(secondary tagged instead) even when configured to tag primary extension on
the DS.
Symptom: Primary extension is sometomes not tagged as extension
(secondary tagged instead) even when configured to tag primary extension on
the DS.
Cause: When extensions are configured in the phones tab in a way that results
in opposite appearance in the DS xml config file, and when switch CTI does not
report location id, the code takes the first added extension as the primary on the
phone.
Cause: When extensions are configured in the phones tab in a way that results
in opposite appearance in the DS xml config file, and when switch CTI does not
report location id, the code takes the first added extension as the primary on the
phone.
Resolution: Added code to Nortel Telephone to process configured primary
extension, even when building a dynamic Nortel telephone, however only when
location id not specified.
Resolution: Added code to Nortel Telephone to process configured primary
extension, even when building a dynamic Nortel telephone, however only when
location id not specified.
QC#226883:
Switch: Any
Switch: Any
Middleware: Any
Middleware: Any
Symptom: Tenant specific attributes are not tagged to the interaction.
Symptom: Tenant specific attributes are not tagged to the interaction.
Root Cause: The tenant id for the interaction is loaded after the attributes for
the interection are loaded.
Root Cause: The tenant id for the interaction is loaded after the attributes for
the interection are loaded.
Resolution: Adjusted the order to load the tenant id prior to the attributes.
Resolution: Adjusted the order to load the tenant id prior to the attributes.
QC#226887: RIS Critical Uncaught Exception. Default Uncaught Exception
Handler has encountered error condition java.lang.OutOfMemoryError: GC
overhead limit exceeded.
QC#226955:
Switch: Nortel
Switch: Nortel
Middleware: Nortel CS1000 Symposium
Middleware: Nortel CS1000 Symposium
Symptom: After consultative transfer of internal call to a non-monitored party,
original call remains in onHold state and hold time for the remaining agent on
the call continues to accumulate after transfer complete.
Symptom: After consultative transfer of internal call to a non-monitored party,
original call remains in onHold state and hold time for the remaining agent on
the call continues to accumulate after transfer complete.
Cause: When transferring to non-monitored party there is not transfer complete
events and we do not process onHook event of the transferring agent as end of
transfer.
Cause: When transferring to non-monitored party there is not transfer complete
events and we do not process onHook event of the transferring agent as end of
transfer.
Resolution: Added processing of onHook event of the transferring agent as end
of transfer to activate the Held connections on the transferred call.
Resolution: Added processing of onHook event of the transferring agent as end
of transfer to activate the Held connections on the transferred call.
QC#226960: Cisco Shared Line - Missing sessions or No Agent Tagging when
calling to SharedLine
QC#227185:
Switch: Cisco
Switch: Cisco
Middleware: JTAPI
Middleware: JTAPI
Symptom: Calls made to an extension without a built in idge are not being kept.
Symptom: Calls made to an extension without a built in idge are not being kept.
Root Cause: The call is not saved because a call to an extension without a built
in idge will never have two active connections.
Root Cause: The call is not saved because a call to an extension without a built
in idge will never have two active connections.
Resolution: The code was modified to assume the non built in idge phone had a
status of talking on ConnectionEstablished event.
Resolution: The code was modified to assume the non built in idge phone had a
status of talking on ConnectionEstablished event.
QC#227247:
Switch: Any
Switch: Any
Middleware: RIS API
Middleware: RIS API
New Feature: Updated to Jetty v9.4.24
New Feature: Updated to Jetty v9.4.24
QC#227323:
Switch: Amazon
Switch: Amazon
Middleware: Amazon
Middleware: Amazon
Symptom: Amazon real time screen recording triggeerd by chat events
Symptom: Amazon real time screen recording triggeerd by chat events
Cause: Amazon tracker in RIS currently not filtering by media type although
media type specified in the event
Cause: Amazon tracker in RIS currently not filtering by media type although
media type specified in the event
Resolution: Added filtering in the RIS tracker to only handle events with media
of type AUDIO
Resolution: Added filtering in the RIS tracker to only handle events with media
of type AUDIO
QC#227342:
Switch: Cisco
Switch: Cisco
Middleware: JTAPI
Middleware: JTAPI
New Feature: Changed default behavior for primary line calculation to take the
DN defined on button position one.; Please refer to the Cisco Integration Guide
for details on how to disable this setting.
New Feature: Changed default behavior for primary line calculation to take the
DN defined on button position one.;
Please refer to the Cisco Integration Guide for details on how to disable this
setting.
QC#227447:
Switch: Any
Switch: Any
Middleware: Any
Middleware: Any
Symptom: Agent Server hitting OutOfMemory condition on HTTPS secured 4K
sized recorder.
Symptom: Agent Server hitting OutOfMemory condition on HTTPS secured 4K
sized recorder.
Root Cause: Insufficient memory to handle the concurrent TLS desktop
connections.
Root Cause: Insufficient memory to handle the concurrent TLS desktop
connections.
Resolution: Increased the default memory footprint for the Recorder Agent
Server when running on a sufficiently sized advanced recorder.
Resolution: Increased the default memory footprint for the Recorder Agent
Server when running on a sufficiently sized advanced recorder.
KB191021
Interaction Analytics Export Service
15.2 HFR7 Release - Base KB
Ingestion to Solr feature
KB191023
Interaction Analytics Services
15.2 HFR7 Release - Base KB
KB190960
Interaction Applications Role Meta Data
15.2 HFR7 Release - Base KB
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/owse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB190981
Interaction Data Warehouse Role Meta Data
15.2 HFR7 Release - Base KB
KB190957
Interaction Localization Pack
15.2 HFR7 Release - Base KB
KB191379
Interaction SSRS Reports
BUG-13522: Evaluation Summary of Employee Report displays incorrect
Interaction start time.
BUG-13938: Error loading and editing within Report Builder.
KB191284
Interaction Web Applications
BUG-13413: The CCD import function is vulnerable to XXE (XML external
entities) attacks.
BUG-14113: Cross-correlation report displays different values (sum) for
identical duration time range if time range is split.
BUG-14111: Custom Data is not displayed in Interaction Data window.
KB191400
IPCapture
BUG-11838: On BT ITS systems, TDM recorder could be unstable when
recording hundreds segments per session.
BUG-11844: IPCapture service can get caught in infinite loop if end port for
delivery recording is set to 65535.
BUG-13765: On Trading environment, IP recorder could be unstable when
recording hundreds segments per session.
BUG-13772: When recording from RTP Detection, IPCapture loses first second
(s) of audio when PacketsToIgnore is set above 50.
BUG-13867: Some SIP calls are recorded with one way audio.
KB190092
Locator
15.2 HFR7 Release - Base KB
KB160255
Media Proxy
This KB includes the following fixes:
QC#226989:
Switch: Skype
Switch: Skype
Middleware: Media Proxy
Middleware: Media Proxy
Resolution: Support recording in Skype 2019 environment
Resolution: Support recording in Skype 2019 environment
KB191653
Migration Mode Tool
Timeout related modifications
KB191030
Platform Backend Services
15.2 HFR7 Release - Base KB
KB191639
Platform Mission Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB181151
Platform Text Services
QC#226985: Upgrade to Jetty 9.4.24 due to security issues found in Jetty
9.4.12.
KB191013
Player online help
15.2 HFR7 Release - Base KB
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB190111
Pop-up Server
15.2 HFR7 Release - Base KB
KB191029
PPFWCenter
15.2 HFR7 Release - Base KB
KB171615
PPFWReports
QC#225628: PPFW Reports - Cannot connect to remote database with NT
authentication.
KB181273
PPFWServer
This KB includes the following fixes:
QC#227316:
If system is configured for SSL only (Restrict SSL), calls will not transcribe
KB190954
Project Rules Manager
15.2 HFR7 Release - Base KB
KB190985
QM Authentication
15.2 HFR7 Release - Base KB
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB190977
QM Database Role Meta Data
15.2 HFR7 Release - Base KB
KB190958
QM Online Help
15.2 HFR7 Release - Base KB
KB191785
RecAncillary
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB190094
RecConfig
15.2 HFR7 Release - Base KB
KB171723
Recorder Configuration
This KB includes the following fixes:
QC#220493:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Symptom: There are no status messages for Skype Filtering, Media Proxy and
Media Collector in the status page.
Root Cause: Status monitor was not yet implemented for those services.
Root Cause: Status monitor was not yet implemented for those services.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
Resolution: The Recorder Configuration Service code was updated to monitor
Skype Filtering, Media Proxy and Media Collector statuses.
QC#220518:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Symptom: The Requires Restart alarm for configuration changes does not
include the names of the services to restart.
Root Cause: The service names were not being added to the alarm.
Root Cause: The service names were not being added to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
Resolution: The Recorder Configuration Service code was updated to add
relevant services names to the alarm.
QC#220537:
Switch: Skype
Switch: Skype
Middleware: N\A
Middleware: N\A
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Symptom: The Recorder Configuration Service is not acknowledging Skype
Filtering misconfiguration alarms after an issue is fixed.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
Resolution: The Recorder Configuration Service code was updated to
acknowledge the alarms.
QC#222693:
Switch: Skype
Switch: Skype
Middleware: N/A
Middleware: N/A
Symptom: False Alarm "No Association found" raised on Front End server.
Symptom: False Alarm "No Association found" raised on Front End server.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Root Cause: The alarm is raised when the RIS server used in Skype Data
Source is also associated to another Data Source.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
Resolution: The Recorder Configuration Service code was updated to not raise
this alarm for the configuration.
KB191036
Recorder Dashboard Widgets
15.2 HFR7 Release - Base KB
KB171556
Recorder Reports
Report Model - Tenancy scoping is not applied when entity fields are auto
select by Biometrics model
IAFD Enrollment Report - Enrollment records not showing when transation ID
column is added from session booked.
KB191390
RecorderAnalyticsFramework
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB190095
RecUtils
15.2 HFR7 Release - Base KB
KB171178
RM
This KB includes the following fixes:
QC#227261:; Jackson Upgrade to 2.9.10
KB190096
RSCommon
15.2 HFR7 Release - Base KB
KB190097
RSCommonOEM
15.2 HFR7 Release - Base KB
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB190135
SC Reporting
15.2 HFR7 WFM Bundle - SC Reporting
KB190136
SC Reporting Languages
15.2 HFR7 WFM Bundle - SC Reporting Languages
KB191489
Secure Gateway
BUG-14067: Unable to access WFO.BUG-10617: 403 Forbidden error after
retyping correct password when using URL wfo/control/dealmsignin.
BUG-14037: Secure Gateway fails during P&S load testing.
KB190952
SFP
15.2 HFR7 WFM Bundle - SFP
KB190973
Speech Analytics Database
15.2 HFR7 Release - Base KB
KB190982
Speech Analytics Database Role Meta Data
15.2 HFR7 Release - Base KB
KB191004
Speech Analytics Online Help
15.2 HFR7 Release - Base KB: Speech Analytics Online Help
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191019
Speech Categorization x64
This KB includes the following fixes:
QC#226354
Access error for owner of Saved Search with Private visibility.
QC#226356
nested category calculation after increamental index.
QC#226353
Incorrect star-rank distribution when sorting by Relevancy for new Inverse
category in Category Design workspace.
;; QC#227424
Fixed categories report contains above 100% term hits percentage
Resolve error in creating Compare Set report
KB190974
Speech Products Database
15.2 HFR7 Release - Base KB
KB190983
Speech Products Database Role Meta Data
15.2 HFR7 Release - Base KB
KB171722
Speech Transcription Engine
This KB includes the following fixes:
QC#226168:
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
Phonetics Boosting service restarted after starting building the model with error
message: "About to stop building the model as not received any signal from
application".
QC#226169:
 Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
Phonetics Boosting service restarted in testing phase after loading the new
model (for languages with ',' as decimal point).
KB181193
Survey Server
This KB includes the following fixes:
QC#225415:
VXML with Avaya portal 7.2: customer voice message is not playable
QC#225827:
Enhancement: Group the logs that belong to the same call by adding the same
key to these log lines.
Important: For systems that the Voice Portal does not support Text To Speech,
this KB could cause the survey to end prematurely. In that case, Survey Server
Role KB181097 is required.
QC#227287:
Upgrade Jacson liary to version 2.9.10.
KB181097
Survey Server Role
This KB includes the following fixes:
QC#225827: Enhancement: Current Vxml Log there is no way to know which
line of log belongs to which survey. Need a way to know it
KB191401
TDMScreen
BUG-11838: On BT ITS systems, TDM recorder could be unstable when
recording hundreds of segments per session.
BUG-13177: In Cloud Screen Recording the Screen Recorder raising
NoDataReceivedFromAgentCapture Alarm details containing obsolete legacy
ports.
BUG-13717: Support high SSL configuration on Screen Capture recorder.
BUG-13765: On Trading environment, IP recorder could be unstable when
recording hundreds of segments per session.
BUG-13773: TDM recorder does not raise LOS and LOF alarms.
BUG-13798: TDM Recorder marking metadata recording for dual marking even
with Dual consolidation disabled.
KB181166
Teleflow Server
This KB includes the following fixes:
QC#226837: SEC -TeleflowServer - have old and new DLL files for openSSL
(15.2 - SK8 -400)
QC#226838: SEC - Teleflow have wrong open ssl version when install SK8-400
on HFR6
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191007
Text Analytics OLH
KB for Text OLH for HFR7
KB190975
Text Database
15.2 HFR7 Release - Base KB
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191039
Transcription Repository Service
15.2 HFR7 Release - Base KB
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
distribution.
KB190099
ValidateFP
15.2 HFR7 Release - Base KB
KB190100
WebSvcs
15.2 HFR7 Release - Base KB
KB190101
Workflow2
15.2 HFR7 Release - Base KB

KB192295 HFR 7
KB Update Package ±Published (Build
15.2.7.233) for 15.2 HFR7 Content
KB191351
ADAM Access Layer WS
BUG13697: Searches in Risk Management that return interactions tagged with
CCD fields don¶t display all CCD values for users that are assigned all values.
KB191488
AlarmFramework
BUG-13988: Alarm component raises InsufficientMemoryReserved false alarm
when allocated memory and reserved memory differ by less than one MB.
KB191487
AQM Orchestrator
BUG-14021: In the Automated Answer Rule window, when adding text-based
conditions to a rule, matching terms are not highlighted correctly in snippets.
KB191478
AQM Scoring Rules Builder
QC#223764: When scrolling to next page of interactions in AQM Automated
Answer Rule window, the Hit results loading time is infinite.
KB191666
Archiver
This KB includes the following fixes:
BUG-14279
Amazon Media V4 has been extended with temporary authentication (RoleAuth)
through AWS AssumeRole
BUG-14038
Azure Media now handles the case correctly when a TAR file size exceeds Max
Tar Size
KB191393
ArchiveWS
BUG-13465: Support Archive Campaign condition using Extension field with 11
digits values
KB191474
Biometrics Application
BUG-13891: Risk Management currently doesn't honour the Conditional
Custom Data values assigned in the Assignment Manager With this resolution
RMUI will narrow the visibility and only those assigned will be displayed under
Adv. Search -> Custom Data Tab
KB191272
CF ETL
This KB includes the following fixes:
QC#227672: - need to install Recorder Data Center KB191246
Ingestion API incorrectly rejects API calls on non-multi-tenant systems
CF to send tenant ID in its request to Recorder Ingestion for pushing verbatims
KB191253
Consolidator
This KB includes the following fixes:
BUG-13419
When Text Analytics server sends error messages, Consolidator will log the
HTTP response and raise an alarm.
KB191254
Contact Data Model WS
QC#227408: DataModelWS web service adds optional security authentication.
KB191257
Contact Database
BUG#227720: Contact Database Archive ETL job tries to insert a NULL value.
BUG#9002022: The number of assessments displayed for a contact is incorrect.
KB191394
ContentServer
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191640
Corpus Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191244
Data Access Services
BUG-11225: When filtering evaluations (in Advanced Search and reports),
cannot enter a decimal value in the Score field.
KB191634
DPA Application (Web)
BUG-14556: Tenant Admin users were able to see all users to assign
configuration to in system Administration Tab. this patch corrects this so tenant
admin users can only see users that have the same tenant id as them.
BUG-14571: System Export should only be available to a Host Admin user in
an MT environment and all Admin users in an on Premise Environment. the
patch corrects the fact that access is present for Tenant Admins in an MT
environment
KB190633
EMA
EMA KB with changes for
BUG-13489 - when RoleToServicesMapping folder isn't present null pointer
error occurrs.
Fixed by checking for the existence of RoleToServicesMapping before
accessing.
BUG-14274 - Fix will minimize the cache distributions stuck for Systems with
huge number of users & organizations with large number of incremental
updates
KB191685
Extraction Engine
This KB includes the following fixes:
BUG-14306
RFA9002067 IEM Help does not load from the customer environment.
KB191648
IAF API
This KB includes the following fixes:
BUG-14242
IAFD API updated to handle ISO8601 with timezone in addition to existing
support for UTC (Zulu) timestamps.
KB191389
Ingestion Web Service
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191484
IntegrationService
BUG-13156: Switch: AvayaMiddleware: TSAPISymptom: Additional delays are
imposed by the TSAPI adapter when attempting to monitor failed devices.Root
Cause: The adapter properly throttles monitor requests to the AES, but does so
through a sleep operation. Recording requests that arrive during this time are
not processed until the sleep expires.Resolution: An inbound message queue is
used for the wait period. If a message arrives while waiting, the wait is aborted
and the message processed. If no message arrives, the wait expires and the
failed device monitor retry attempt continues.
BUG-13642: Switch: AnyMiddleware: AnySymptom: AIM commands did not
work with shared lines.Root Cause: The RIS did not support
EQCContactDeliveryEvent on shared line calls.Resolution: The RIS code was
updated to support EQCContactDeliveryEvent on shared line calls.
BUG-13764: Switch: AnyMiddleware: AnySymptom: Real time desktop
notifications are being sent to unauthenticated desktops.Root Cause: An
improper check was being applied to desktops to filter access
control.Resolution: The check was updated to only provide notifications to
authenticated connections.
BUG-13775: Switch: Any SIP recording with correlationMiddleware:
AnySymptom: A Null Pointer Exception can occur when after call work exceeds
5 minutes.Root Cause: The correlation line was being disposed by dynamic line
maintenance 5 minutes after the CTI call ends.Resolution: The code was
updated to check for disposed lines when disposing the after call work session.
BUG-13793: Switch: AnyMiddleware: SIP/SIPRECSymptom: Audio was not
matching to CTI when using custom correlation keys.Root Cause: The
SIP/SIPREC feed was tagging an "empty" value to the recording.Resolution:
The CTI modeling uses a filter to remove these invalid correlation values. The
SIP/SIPREC was updated to apply this same filtering to the recorder tagging.
BUG-13902: Switch: AnyMiddleware: Selective SIP/SIPRECSymptom:
Selective audio cut off prematurely.Root Cause: A Concurrent Modification
Exception is encountered while processing the call control messaging. This
exception causes the link between the call modeling and the SIP/SIPREC
adapter to be cut. As a selective recording mode, when this link is dropped, the
SIPREC turns off all recording.Resolution: Protection locks were added around
the collection for modifying and iterating.
BUG-13909: Switch: AnyMiddleware: SIP/SIPRECSymptom: The log is missing
information when an exception is encountered during SIP processing.Root
Cause: The logging was missing a parameter.Resolution: The parameter was
added to the logging.
BUG-13910: Switch: AnyMiddleware: SIP/SIPRECSymptom: A Null Pointer
Exception is encountered when triggering recording of a selective SIP/SIPREC
call.Root Cause: A null check on the associated recording was missing. The
associated recording may be null in a selective environment because we do not
start recording until the CTI commands are received.Resolution: The necessary
null check was added when accessing the associated recording.
BUG-13919: Switch: AnyMiddleware: SIP/SIPRECSymptom: Correlation based
recordings are Improperly grouped/gathered.Root Cause: When configured for
multiple potential correlation keys, the alternate key-values from the SIPREC
were being applied to the matched CTI call. If the same key name is used for
the CTI and recorder attributes and the values are not globally unique, it can
cause improper grouping/gathering of calls.Resolution: The system is supposed
to tag recording metadata into the CTI call model, but the potential CTI
attributes are special and should only come from the CTI feed itself. Logic was
added to filter out those specific attributes originating from the recording stream
from being tagged to the CTI calls.
BUG-13942: Switch: Any LAN DataSourceMiddleware: AnySymptom: The
system alarms about overlapping user identifiers when a user profile is
assigned an NT login id with and without the domain attached.Root Cause: The
system was checking only for overlapping identifiers, without the context that
they were assigned to the same user.Resolution: Logic to suppress the alarm
was added when the identifiers are assigned to the same user profile.
BUG-13967: Switch: AnyMiddleware: SIP/SIPRECSymptom: Calls that contain
"application" type media are rejected.Root Cause: The system does not record
application type media and was not handling it properly.Resolution: The logic to
ignore unknown media types was updated.
BUG-14052: Switch: AnyMiddleware: AnySymptom: A false RIS Configuration
Above Specification alarm was raised.Root Cause: The RIS took anonymous
lines into account when calculating the system specification check.Resolution:
The RIS code was updated to exclude anonymous lines from the extension
count for the system specification check.
BUG-14150: Switch: CiscoMiddleware: JTAPISymptom: A Null Pointer
Exception is seen in the RIS log and prevents calls from being recorded.Root
Cause: The RIS tried to start and stop a recording on a null Recordable
Device.Resolution: A null check was added to prevent the Null Pointer
Exception.
BUG-14159: Switch: AnyMiddleware: RIS APISymptom: The RIS API adapter
does not start when configured for secure communications.Root Cause: An
update to the underlying HTTP server library in HFR7 caused an interface
change for the security profile. This change did not cause a compilation error,
but the security profile must be loaded in a slightly different manner.Resolution:
The adapter logic was updated to load the proper "server" class for the security
profile.
BUG-14474: Switch: AnyMiddleware: SIPRECNew Feature: The RIS is updated
to support a configurable, default user profile assigned and tagged to the
SIPREC calls.
KB191636
Interaction Configuration Plugin
defect: https://kanasoftware.jira.com/browse/BUG-14077
KB191258
Interaction Data Warehouse
Reports that use logical Custom Data sets displays incorrect data.
KB191379
Interaction SSRS Reports
BUG-13522: Evaluation Summary of Employee Report displays incorrect
Interaction start time.
BUG-13938: Error loading and editing within Report Builder.
KB191284
Interaction Web Applications
BUG-13413: The CCD import function is vulnerable to XXE (XML external
entities) attacks.
BUG-14113: Cross-correlation report displays different values (sum) for
identical duration time range if time range is split.
BUG-14111: Custom Data is not displayed in Interaction Data window.
KB191400
IPCapture
BUG-11838: On BT ITS systems, TDM recorder could be unstable when
recording hundreds segments per session.
BUG-11844: IPCapture service can get caught in infinite loop if end port for
delivery recording is set to 65535.
BUG-13765: On Trading environment, IP recorder could be unstable when
recording hundreds segments per session.
BUG-13772: When recording from RTP Detection, IPCapture loses first second
(s) of audio when PacketsToIgnore is set above 50.
BUG-13867: Some SIP calls are recorded with one way audio.
KB191653
Migration Mode Tool
Timeout related modifications
KB191639
Platform Mission Manager
Adds missing aspNetCore module in case .net core bundle was removed and
 then installled again.
KB191641
Platform Objects Manager
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB191638
Platform Services
Adds missing aspNetCore module in case .net core bundle was removed and
then installled again.
KB192021
PlayerUI
BUG-14355: Interaction Details button is disabled in the Player.
KB192018
QM Database
BUG-14245: Deleting an organization changes the entity's organization scope
instead of deleting the entity.
KB191785
RecAncillary
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
BUG-14081: During installation of 15.2 HFR7 KBs, file RecorderGeneral.xml
may be incorrectly migrated resulting in failure of core Recorder services.
KB191390
RecorderAnalyticsFramework
BUG-13685: The data encryption is failing post HFR7 in non tenancy
environment
KB191637
RT Monitoring Event Service
BUG-13675: MAS service accepts connections from outside the App server.
KB191489
Secure Gateway
BUG-14067: Unable to access WFO.BUG-10617: 403 Forbidden error after
retyping correct password when using URL wfo/control/dbrealmsignin.
BUG-14037: Secure Gateway fails during P&S load testing.
KB191396
Speech Analytics Portal
BUG-13752 - Special characters not rendered correctly in exported suggestions
report (Speech Analytics > Tune > Transcript)
KB191401
TDMScreen
BUG-11838: On BT ITS systems, TDM recorder could be unstable when
recording hundreds of segments per session.
BUG-13177: In Cloud Screen Recording the Screen Recorder raising
NoDataReceivedFromAgentCapture Alarm details containing obsolete legacy
ports.
BUG-13717: Support high SSL configuration on Screen Capture recorder.
BUG-13765: On Trading environment, IP recorder could be unstable when
recording hundreds of segments per session.
BUG-13773: TDM recorder does not raise LOS and LOF alarms.
BUG-13798: TDM Recorder marking metadata recording for dual marking even
with Dual consolidation disabled.
KB191407
Text Analytics Application
Fixing reprting configuration with 8.7
Support upgrade from Solr 7.6 to Solr 8.3
KB191491
TextCapture
BUG-11986: Middleware: Amazon Connect Symptom: Session duration is less
than the actual duration of the screen recording. Root Cause: The session
duration was being overwritten with the duration from the audio contact trace
record when the audio Inum was consolidated. Solution: The duration of the
screen session is now being used for the session duration when the audio Inum
is consolidated.
BUG-14276: Middleware: TextCapture API Symptom: The TextCapture API is
enforcing a maximum duration of 8 hours on submitted documents. Root
Cause: The TextCapture API does not allow documents to have a duration of
more than 8 hours as per the original requirements. Solution: The capability in
TextCapture API to allow documents to have a duration of up to 21 days was
added.
KB191486
UCM
BUG-13991: When a sever becomes inactive, plugins of removed roles can fail
distribution.

KB192258 HFR 5 KB Update Package ±Published (Build 15.2.5.231) for 15.2 HFR5 (30-Apr-
2020)
KB191351 ADAM Access Layer WS
KB190124 AlarmAPI
KB191488 AlarmFramework
KB180135 Alerts
KB190991 AQM Engine
KB191487 AQM Orchestrator
KB190989 AQM Poller
KB191478 AQM Scoring Rules Builder
KB190127 Archive Database
KB191403 Archiver
KB191393 ArchiveWS_IIS
KB190984 Assignment Manager Directory
KB190123 Audit
KB191474 Biometrics Application
KB190965 Biometrics Database Installation
KB190978 Biometrics Database Meta Data
KB191272 CF ETL
KB180108 CF Integration Server Plugin
KB190131 Coaching Reporting
KB190132 Coaching Reporting Languages
KB190969 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB190979 Contact Database Role Meta Data
KB190971 Contact OLTP Database
KB190976 Contact OLTP Database Role Meta Data
KB191394 ContentServer
KB191640 Corpus Manager
KB171469 Customer Feedback
KB190117 Dashboard
KB191244 Data Access Services
KB191015 Data Access Services WS
KB191040 Data Analytics QM Database Plugin
KB190970 Database Directory Sync
KB191002 DataUpdate
KB191238 DPA Application (Services)
KB191634 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB190133 EL Reporting
KB190134 EL Reporting Languages
KB172401 EMA
KB190125 EMCore
KB172402 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB191648 IAF API
KB191389 Ingestion Web Service
KB190119 Integration Server UUM Adapter
KB190105 IntegrationService
KB191021 Interaction Analytics Export Service
KB191023 Interaction Analytics Services
KB190960 Interaction Applications Role Meta Data
KB191636 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB190981 Interaction Data Warehouse Role Meta Data
KB190957 Interaction Localization Pack
KB191379 Interaction SSRS Reports
KB191284 Interaction Web Applications
KB191400 IPCapture
KB190092 Locator
KB160255 Media Proxy
KB191030 Platform Backend Services
KB191639 Platform Mission Manager
KB191641 Platform Objects Manager
KB191638 Platform Services
KB181151 Platform Text Services
KB191013 Player online help
KB191632 PlayerUI
KB190111 Pop-up Server
KB191029 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB190954 Project Rules Manager
KB190985 QM Authentication
KB191668 QM Database
KB190977 QM Database Role Meta Data
KB190958 QM Online Help
KB191785 RecAncillary
KB190094 RecConfig
KB171723 Recorder Configuration
KB191036 Recorder Dashboard Widgets
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB190095 RecUtils
KB171178 RM
KB190096 RSCommon
KB190097 RSCommonOEM
KB191637 RT Monitoring Event Service
KB190135 SC Reporting
KB190136 SC Reporting Languages
KB191489 Secure Gateway
KB190952 SFP
KB190973 Speech Analytics Database
KB190982 Speech Analytics Database Role Meta Data
KB191004 Speech Analytics Online Help
KB191396 Speech Analytics Portal
KB191019 Speech Categorization x64
KB190974 Speech Products Database
KB190983 Speech Products Database Role Meta Data
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191401 TDMScreen
KB181166 Teleflow Server
KB191407 Text Analytics Application
KB191007 Text Analytics OLH
KB190975 Text Database
KB191250 TextCapture
KB191039 Transcription Repository Service
KB191486 UCM
KB190099 ValidateFP
KB190100 WebSvcs
KB190101 Workflow2
KB192248 HFR 7 KB Update Package ±Published KB Package (Build 15.2.7.229) for 15.2 HFR7
(28-Apr-2020)
KB191351 ADAM Access Layer WS
KB191488 AlarmFramework
KB191487 AQM Orchestrator
KB191478 AQM Scoring Rules Builder
KB191403 Archiver
KB191393 ArchiveWS_IIS
KB191474 Biometrics Application
KB191272 CF ETL
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB191394 ContentServer
KB191640 Corpus Manager
KB191244 Data Access Services
KB191634 DPA Application (Web)
KB191392 Extraction Engine
KB191648 IAF API
KB191389 Ingestion Web Service
KB191636 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB191379 Interaction SSRS Reports
KB191284 Interaction Web Applications
KB191400 IPCapture
KB191639 Platform Mission Manager
KB191641 Platform Objects Manager
KB191638 Platform Services
KB191632 PlayerUI
KB191668 QM Database
KB191785 RecAncillary
KB191390 RecorderAnalyticsFramework
KB191637 RT Monitoring Event Service
KB191489 Secure Gateway
KB191396 Speech Analytics Portal
KB191401 TDMScreen
KB191407 Text Analytics Application
KB191250 TextCapture
KB191486 UCM

KB192238 HFR 7 KB Update Package ±Published KB Package (Build 15.2.7.226) for 15.2 HFR7
(26-Apr-2020)
KB191351 ADAM Access Layer WS
KB191488 AlarmFramework
KB191487 AQM Orchestrator
KB191478 AQM Scoring Rules Builder
KB191393 ArchiveWS_IIS
KB191474 Biometrics Application
KB191272 CF ETL
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB191394 ContentServer
KB191640 Corpus Manager
KB191244 Data Access Services
KB191634 DPA Application (Web)
KB191392 Extraction Engine
KB191648 IAF API
KB191389 Ingestion Web Service
KB191636 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB191379 Interaction SSRS Reports
KB191284 Interaction Web Applications
KB191388 IPCapture
KB191639 Platform Mission Manager
KB191641 Platform Objects Manager
KB191638 Platform Services
KB191268 PlayerUI
KB191785 RecAncillary
KB191390 RecorderAnalyticsFramework
KB191637 RT Monitoring Event Service
KB191489 Secure Gateway
KB191396 Speech Analytics Portal
KB191350 TDMScreen
KB191407 Text Analytics Application
KB191486 UCM

KB192237 HFR 5 KB Update Package ±Published KB Package (Build 15.2.5.223) for 15.2 HFR5
(25-Apr-2020)
KB191351 ADAM Access Layer WS
KB190124 AlarmAPI
KB191488 AlarmFramework
KB180135 Alerts
KB190991 AQM Engine
KB191487 AQM Orchestrator
KB190989 AQM Poller
KB191478 AQM Scoring Rules Builder
KB190127 Archive Database
KB190086 Archiver
KB191393 ArchiveWS_IIS
KB190984 Assignment Manager Directory
KB190123 Audit
KB191474 Biometrics Application
KB190965 Biometrics Database Installation
KB190978 Biometrics Database Meta Data
KB191272 CF ETL
KB180108 CF Integration Server Plugin
KB190131 Coaching Reporting
KB190132 Coaching Reporting Languages
KB190969 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB190979 Contact Database Role Meta Data
KB190971 Contact OLTP Database
KB190976 Contact OLTP Database Role Meta Data
KB191394 ContentServer
KB191640 Corpus Manager
KB171469 Customer Feedback
KB190117 Dashboard
KB191244 Data Access Services
KB191015 Data Access Services WS
KB191040 Data Analytics QM Database Plugin
KB190970 Database Directory Sync
KB191002 DataUpdate
 KB191238 DPA Application (Services)
KB191634 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB190133 EL Reporting
KB190134 EL Reporting Languages
KB172401 EMA
KB190125 EMCore
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB191648 IAF API
KB191389 Ingestion Web Service
KB190119 Integration Server UUM Adapter
KB190105 IntegrationService
KB191021 Interaction Analytics Export Service
KB191023 Interaction Analytics Services
KB190960 Interaction Applications Role Meta Data
KB191636 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB190981 Interaction Data Warehouse Role Meta Data
KB190957 Interaction Localization Pack
KB191379 Interaction SSRS Reports
KB191284 Interaction Web Applications
KB191388 IPCapture
KB190092 Locator
KB160255 Media Proxy
KB191030 Platform Backend Services
KB191639 Platform Mission Manager
KB191641 Platform Objects Manager
KB191638 Platform Services
KB181151 Platform Text Services
KB191013 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB191029 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB190954 Project Rules Manager
KB190985 QM Authentication
KB190966 QM Database
KB190977 QM Database Role Meta Data
KB190958 QM Online Help
KB191785 RecAncillary
KB190094 RecConfig
KB171723 Recorder Configuration
KB191036 Recorder Dashboard Widgets
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB190095 RecUtils
KB171178 RM
KB190096 RSCommon
KB190097 RSCommonOEM
KB191637 RT Monitoring Event Service
KB190135 SC Reporting
KB190136 SC Reporting Languages
KB191489 Secure Gateway
KB190952 SFP
KB190973 Speech Analytics Database
KB190982 Speech Analytics Database Role Meta Data
KB191004 Speech Analytics Online Help
KB191396 Speech Analytics Portal
KB191019 Speech Categorization x64
KB190974 Speech Products Database
KB190983 Speech Products Database Role Meta Data
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191350 TDMScreen
KB181166 Teleflow Server
KB191407 Text Analytics Application
KB191007 Text Analytics OLH
KB190975 Text Database
KB181267 TextCapture
KB191039 Transcription Repository Service
KB191486 UCM
KB190099 ValidateFP
KB190100 WebSvcs
KB190101 Workflow2

KB192227 HFR 5 KB Update Package ±Published KB Package (Build 15.2.5.220) for 15.2 HFR5
(23-Apr-2020)
KB191351 ADAM Access Layer WS
KB190124 AlarmAPI
KB190085 AlarmFramework
KB180135 Alerts
KB190991 AQM Engine
KB191487 AQM Orchestrator
KB190989 AQM Poller
KB191478 AQM Scoring Rules Builder
KB190127 Archive Database
KB190086 Archiver
KB190087 ArchiveWS_IIS
KB190984 Assignment Manager Directory
KB190123 Audit
KB190993 Biometrics Application
KB190965 Biometrics Database Installation
KB190978 Biometrics Database Meta Data
KB191272 CF ETL
KB180108 CF Integration Server Plugin
KB190131 Coaching Reporting
KB190132 Coaching Reporting Languages
KB190969 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB190979 Contact Database Role Meta Data
KB190971 Contact OLTP Database
KB190976 Contact OLTP Database Role Meta Data
KB191394 ContentServer
KB191003 Corpus Manager
 KB171469 Customer Feedback
KB190117 Dashboard
KB191244 Data Access Services
KB191015 Data Access Services WS
KB191040 Data Analytics QM Database Plugin
KB190970 Database Directory Sync
KB191002 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB190133 EL Reporting
KB190134 EL Reporting Languages
KB172401 EMA
KB190125 EMCore
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB190103 IAF API
KB191389 Ingestion Web Service
KB190119 Integration Server UUM Adapter
KB190105 IntegrationService
KB191021 Interaction Analytics Export Service
KB191023 Interaction Analytics Services
KB190960 Interaction Applications Role Meta Data
KB190987 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB190981 Interaction Data Warehouse Role Meta Data
KB190957 Interaction Localization Pack
KB191267 Interaction SSRS Reports
KB191265 Interaction Web Applications
KB191388 IPCapture
KB190092 Locator
KB160255 Media Proxy
KB191030 Platform Backend Services
KB191255 Platform Mission Manager
KB191005 Platform Objects Manager
KB191031 Platform Services
KB181151 Platform Text Services
KB191013 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB191029 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB190954 Project Rules Manager
KB190985 QM Authentication
KB190966 QM Database
KB190977 QM Database Role Meta Data
KB190958 QM Online Help
KB191785 RecAncillary
KB190094 RecConfig
KB171723 Recorder Configuration
KB191036 Recorder Dashboard Widgets
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB190095 RecUtils
KB171178 RM
KB190096 RSCommon
KB190097 RSCommonOEM
KB181226 RT Monitoring Event Service
KB190135 SC Reporting
KB190136 SC Reporting Languages
KB191489 Secure Gateway
KB190952 SFP
KB190973 Speech Analytics Database
KB190982 Speech Analytics Database Role Meta Data
KB191004 Speech Analytics Online Help
KB191396 Speech Analytics Portal
KB191019 Speech Categorization x64
KB190974 Speech Products Database
KB190983 Speech Products Database Role Meta Data
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191350 TDMScreen
KB181166 Teleflow Server
KB191407 Text Analytics Application
KB191007 Text Analytics OLH
KB190975 Text Database
KB181267 TextCapture
KB191039 Transcription Repository Service
KB191486 UCM
KB190099 ValidateFP
KB190100 WebSvcs
KB190101 Workflow2

KB192085 HFR 5 Published KB Package (Build 15.2.5.209) for 15.2 HFR5 (18-Apr-2020)
KB191351 ADAM Access Layer WS
KB190124 AlarmAPI
KB190085 AlarmFramework
KB180135 Alerts
KB190991 AQM Engine
KB191487 AQM Orchestrator
KB190989 AQM Poller
KB190988 AQM Scoring Rules Builder
KB190127 Archive Database
KB190086 Archiver
KB190087 ArchiveWS_IIS
KB190984 Assignment Manager Directory
KB190123 Audit
KB190993 Biometrics Application
KB190965 Biometrics Database Installation
KB190978 Biometrics Database Meta Data
KB191272 CF ETL
KB180108 CF Integration Server Plugin
KB190131 Coaching Reporting
KB190132 Coaching Reporting Languages
KB190969 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
 KB191257 Contact Database
KB190979 Contact Database Role Meta Data
KB190971 Contact OLTP Database
KB190976 Contact OLTP Database Role Meta Data
KB191394 ContentServer
KB191003 Corpus Manager
KB171469 Customer Feedback
KB190117 Dashboard
KB191244 Data Access Services
KB191015 Data Access Services WS
KB191040 Data Analytics QM Database Plugin
KB190970 Database Directory Sync
KB191002 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB190133 EL Reporting
KB190134 EL Reporting Languages
KB172401 EMA
KB190125 EMCore
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB190103 IAF API
KB191389 Ingestion Web Service
KB190119 Integration Server UUM Adapter
KB190105 IntegrationService
KB191021 Interaction Analytics Export Service
KB191023 Interaction Analytics Services
KB190960 Interaction Applications Role Meta Data
KB190987 Interaction Configuration Plugin
KB191258 Interaction Data Warehouse
KB190981 Interaction Data Warehouse Role Meta Data
KB190957 Interaction Localization Pack
KB191267 Interaction SSRS Reports
KB191265 Interaction Web Applications
KB191388 IPCapture
KB190092 Locator
KB160255 Media Proxy
KB191030 Platform Backend Services
KB191255 Platform Mission Manager
KB191005 Platform Objects Manager
KB191031 Platform Services
KB181151 Platform Text Services
KB191013 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB191029 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB190954 Project Rules Manager
KB190985 QM Authentication
KB190966 QM Database
KB190977 QM Database Role Meta Data
KB190958 QM Online Help
KB191785 RecAncillary
KB190094 RecConfig
KB171723 Recorder Configuration
KB191036 Recorder Dashboard Widgets
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB190095 RecUtils
KB171178 RM
KB190096 RSCommon
KB190097 RSCommonOEM
KB181226 RT Monitoring Event Service
KB190135 SC Reporting
KB190136 SC Reporting Languages
KB191489 Secure Gateway
KB190952 SFP
KB190973 Speech Analytics Database
KB190982 Speech Analytics Database Role Meta Data
KB191004 Speech Analytics Online Help
KB191396 Speech Analytics Portal
KB191019 Speech Categorization x64
KB190974 Speech Products Database
KB190983 Speech Products Database Role Meta Data
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191350 TDMScreen
KB181166 Teleflow Server
KB191407 Text Analytics Application
KB191007 Text Analytics OLH
KB190975 Text Database
KB181267 TextCapture
KB191039 Transcription Repository Service
KB191486 UCM
KB190099 ValidateFP
KB190100 WebSvcs
KB190101 Workflow2

KB192028 HFR 5 Published KB Package (Build 15.2.5.207) for 15.2 HFR5 (15-Apr-2020)
KB191351 ADAM Access Layer WS
KB190124 AlarmAPI
KB190085 AlarmFramework
KB180135 Alerts
KB190991 AQM Engine
KB190990 AQM Orchestrator
KB190989 AQM Poller
KB190988 AQM Scoring Rules Builder
KB190127 Archive Database
KB190086 Archiver
KB190087 ArchiveWS_IIS
KB190984 Assignment Manager Directory
KB190123 Audit
KB190993 Biometrics Application
KB190965 Biometrics Database Installation
KB190978 Biometrics Database Meta Data
KB191272 CF ETL
KB180108 CF Integration Server Plugin
KB190131 Coaching Reporting
KB190132 Coaching Reporting Languages
KB190969 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB190979 Contact Database Role Meta Data
KB190971 Contact OLTP Database
KB190976 Contact OLTP Database Role Meta Data
KB191394 ContentServer
KB191003 Corpus Manager
KB171469 Customer Feedback
KB190117 Dashboard
KB191244 Data Access Services
KB191015 Data Access Services WS
KB191040 Data Analytics QM Database Plugin
KB190970 Database Directory Sync
KB191002 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB190133 EL Reporting
KB190134 EL Reporting Languages
KB172401 EMA
KB190125 EMCore
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB190103 IAF API
KB191389 Ingestion Web Service
KB190119 Integration Server UUM Adapter
KB190105 IntegrationService
KB191021 Interaction Analytics Export Service
KB191023 Interaction Analytics Services
KB190960 Interaction Applications Role Meta Data
KB190987 Interaction Configuration Plugin
KB190968 Interaction Data Warehouse
KB190981 Interaction Data Warehouse Role Meta Data
KB190957 Interaction Localization Pack
KB191267 Interaction SSRS Reports
KB191265 Interaction Web Applications
KB191388 IPCapture
KB190092 Locator
KB160255 Media Proxy
KB191030 Platform Backend Services
KB191255 Platform Mission Manager
KB191005 Platform Objects Manager
KB191031 Platform Services
KB181151 Platform Text Services
KB191013 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB191029 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB190954 Project Rules Manager
KB190985 QM Authentication
KB190966 QM Database
KB190977 QM Database Role Meta Data
KB190958 QM Online Help
KB181095 RecAncillary
KB190094 RecConfig
KB171723 Recorder Configuration
KB191036 Recorder Dashboard Widgets
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB190095 RecUtils
KB171178 RM
KB190096 RSCommon
KB190097 RSCommonOEM
KB181226 RT Monitoring Event Service
KB190135 SC Reporting
KB190136 SC Reporting Languages
KB181275 Secure Gateway
KB190952 SFP
KB190973 Speech Analytics Database
KB190982 Speech Analytics Database Role Meta Data
KB191004 Speech Analytics Online Help
KB191009 Speech Analytics Portal
KB191019 Speech Categorization x64
KB190974 Speech Products Database
KB190983 Speech Products Database Role Meta Data
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191350 TDMScreen
KB181166 Teleflow Server
KB191016 Text Analytics Application
KB191007 Text Analytics OLH
KB190975 Text Database
KB181267 TextCapture
KB191039 Transcription Repository Service
KB180133 UCM
KB190099 ValidateFP
KB190100 WebSvcs
KB190101 Workflow2
KB191656 HFR 7 Published KB Package (Build 15.2.7.197) for 15.2 HFR7 (30-Mar-2020)
KB191351 ADAM Access Layer WS
KB191272 CF ETL
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB191394 ContentServer
KB191244 Data Access Services
KB191392 Extraction Engine
KB191389 Ingestion Web Service
KB191267 Interaction SSRS Reports
KB191265 Interaction Web Applications
KB191388 IPCapture
KB191255 Platform Mission Manager
KB191268 PlayerUI
KB191390 RecorderAnalyticsFramework
KB191350 TDMScreen

KB191631 HFR 5 Published KB Package (Build 15.2.5.195) for 15.2 HFR5 (29-Mar-2020)
KB191351 ADAM Access Layer WS
KB170413 AlarmAPI
KB181092 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB191272 CF ETL
KB171569 Common Database
KB191253 Consolidator
KB191254 Contact Data Model WS
KB191257 Contact Database
KB190971 Contact OLTP Database
KB191394 ContentServer
KB180954 Corpus Manager
KB171469 Customer Feedback
KB170204 Dashboard
KB191244 Data Access Services
KB180152 Data Access Services WS
KB181223 Data Analytics QM Database Plugin
KB180986 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB172401 EMA
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB191392 Extraction Engine
KB181094 IAF API
KB191389 Ingestion Web Service
KB170392 Integration Server UUM Adapter
KB181356 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181198 Interaction Localization Pack
KB191267 Interaction SSRS Reports
KB191265 Interaction Web Applications
KB191388 IPCapture
KB160255 Media Proxy
KB171394 Platform Backend Services
KB191255 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB181151 Platform Text Services
KB171520 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB180988 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB181167 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB181095 RecAncillary
KB171723 Recorder Configuration
KB171556 Recorder Reports
KB191390 RecorderAnalyticsFramework
KB181104 RM
KB181238 RSCommon
KB171645 RSCommonOEM
KB181226 RT Monitoring Event Service
KB181103 Secure Gateway
KB181175 Speech Analytics Portal
KB181174 Speech Categorization x64
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB191350 TDMScreen
KB181166 Teleflow Server
KB191016 Text Analytics Application
KB181267 TextCapture
KB180133 UCM
KB170935 WebSvcs
KB191477 HFR 5 Published KB Package (Build 15.2.5.188) for 15.2 HFR5 (15-Mar-2020)
KB170413 AlarmAPI
KB181092 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB191272 CF ETL
KB171569 Common Database
KB181090 Consolidator
KB191254 Contact Data Model WS
KB171523 Contact Database
KB171525 Contact OLTP Database
KB180954 Corpus Manager
KB171469 Customer Feedback
KB170204 Dashboard
KB191244 Data Access Services
KB180152 Data Access Services WS
KB181223 Data Analytics QM Database Plugin
KB180986 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB171179 EMA
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB181204 Extraction Engine
KB181094 IAF API
KB170392 Integration Server UUM Adapter
KB181176 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181198 Interaction Localization Pack
KB181262 Interaction SSRS Reports
KB171567 Interaction Web Applications
KB181096 IPCapture
KB160255 Media Proxy
KB171394 Platform Backend Services
KB191255 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB181151 Platform Text Services
KB171520 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB180988 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB181167 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB181095 RecAncillary
KB171723 Recorder Configuration
KB171556 Recorder Reports
KB191243 RecorderAnalyticsFramework
KB181104 RM
KB181238 RSCommon
KB171645 RSCommonOEM
KB181226 RT Monitoring Event Service
KB181103 Secure Gateway
KB181175 Speech Analytics Portal
KB181174 Speech Categorization x64
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB181161 TDMScreen
KB181166 Teleflow Server
KB171453 Text Analytics Application
KB181267 TextCapture
KB180133 UCM
KB170935 WebSvcs
KB191397 HFR 5 Published KB Package (Build 15.2.5.187) for 15.2 HFR5 (09-Mar-2020)
KB170413 AlarmAPI
KB181092 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB181194 CF ETL
KB171569 Common Database
KB181090 Consolidator
KB191254 Contact Data Model WS
KB171523 Contact Database
KB171525 Contact OLTP Database
KB180954 Corpus Manager
KB171469 Customer Feedback
KB170204 Dashboard
KB191244 Data Access Services
KB180152 Data Access Services WS
KB181223 Data Analytics QM Database Plugin
KB180986 DataUpdate
KB191238 DPA Application (Services)
KB191239 DPA Application (Web)
KB191012 DPA Application (Web) Languages
KB190972 DPA Database
KB190980 DPA Database Role Meta Data
KB190108 DPA Online Help
KB190109 DPA Path UI
KB190110 DPA SSRS Reports
KB191011 DPA SSRS Reports languages
KB171179 EMA
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB181204 Extraction Engine
KB181094 IAF API
KB170392 Integration Server UUM Adapter
KB181176 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181198 Interaction Localization Pack
KB181262 Interaction SSRS Reports
KB171567 Interaction Web Applications
KB181096 IPCapture
KB160255 Media Proxy
KB171394 Platform Backend Services
KB191255 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB181151 Platform Text Services
KB171520 Player online help
KB191268 PlayerUI
KB190111 Pop-up Server
KB180988 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB181167 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB181095 RecAncillary
KB171556 Recorder Reports
KB191243 RecorderAnalyticsFramework
KB181104 RM
KB181238 RSCommon
KB171645 RSCommonOEM
KB181226 RT Monitoring Event Service
KB181103 Secure Gateway
KB181175 Speech Analytics Portal
KB181174 Speech Categorization x64
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB181161 TDMScreen
KB181166 Teleflow Server
KB171453 Text Analytics Application
KB181267 TextCapture
KB180133 UCM
KB170935 WebSvcs
KB191279 HFR 5 Published KB Package (Build 15.2.5.184) for 15.2 HFR5 (26-Feb-2020)
KB170413 AlarmAPI
KB181092 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB181194 CF ETL
KB171569 Common Database
KB181090 Consolidator
KB171523 Contact Database
KB171525 Contact OLTP Database
KB180954 Corpus Manager
KB171469 Customer Feedback
KB170204 Dashboard
KB180987 Data Access Services
KB180152 Data Access Services WS
KB181223 Data Analytics QM Database Plugin
KB180986 DataUpdate
KB180071 DPA Application (Services)
KB181020 DPA Application (Web)
KB180073 DPA Application (Web) Languages
KB180141 DPA Database
KB180100 DPA Database Role Meta Data
KB180070 DPA Online Help
KB180076 DPA Path UI
KB180074 DPA SSRS Reports
KB180075 DPA SSRS Reports languages
KB171179 EMA
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB181204 Extraction Engine
KB160497 Extraction Engine V11 Adapter
KB181094 IAF API
KB170392 Integration Server UUM Adapter
KB181176 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181198 Interaction Localization Pack
KB181156 Interaction SSRS Reports
KB171567 Interaction Web Applications
KB181096 IPCapture
KB160255 Media Proxy
KB171394 Platform Backend Services
KB180958 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB181151 Platform Text Services
KB171520 Player online help
KB181130 PlayerUI
KB180077 Pop-up Server
KB180988 PPFWCenter
KB171615 PPFWReports
KB181273 PPFWServer
KB181167 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB181095 RecAncillary
KB171556 Recorder Reports
KB180985 RecorderAnalyticsFramework
KB181104 RM
KB181238 RSCommon
KB171645 RSCommonOEM
KB181226 RT Monitoring Event Service
KB181103 Secure Gateway
KB181175 Speech Analytics Portal
KB181174 Speech Categorization x64
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB181161 TDMScreen
KB181166 Teleflow Server
KB171453 Text Analytics Application
KB181267 TextCapture
KB180133 UCM
KB170935 WebSvcs
KB181278 HFR 5 Published KB Package (Build 15.2.5.179) for 15.2 HFR5 (17-Feb-2020)
KB171399 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB181194 CF ETL
KB171569 Common Database
KB171626 Consolidator
KB171523 Contact Database
KB171525 Contact OLTP Database
KB180954 Corpus Manager
KB171469 Customer Feedback
KB170204 Dashboard
KB180987 Data Access Services
KB180152 Data Access Services WS
KB180986 DataUpdate
KB180071 DPA Application (Services)
KB181020 DPA Application (Web)
KB180073 DPA Application (Web) Languages
KB180141 DPA Database
KB180100 DPA Database Role Meta Data
KB180070 DPA Online Help
KB180076 DPA Path UI
KB180074 DPA SSRS Reports
KB180075 DPA SSRS Reports languages
KB171179 EMA
KB172101 Enterprise Manager
KB171828 Enterprise Manager Database
KB180992 Extraction Engine
KB160497 Extraction Engine V11 Adapter
KB181094 IAF API
KB170392 Integration Server UUM Adapter
KB181176 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181198 Interaction Localization Pack
KB181156 Interaction SSRS Reports
KB171567 Interaction Web Applications
KB181096 IPCapture
KB160255 Media Proxy
KB171394 Platform Backend Services
KB180958 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB181151 Platform Text Services
KB171520 Player online help
KB181130 PlayerUI
KB180077 Pop-up Server
KB180988 PPFWCenter
KB171615 PPFWReports
KB181167 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB181095 RecAncillary
KB171556 Recorder Reports
KB180985 RecorderAnalyticsFramework
KB181104 RM
KB171657 RSCommon
KB171645 RSCommonOEM
KB181226 RT Monitoring Event Service
KB181103 Secure Gateway
KB181175 Speech Analytics Portal
KB181174 Speech Categorization x64
KB171722 Speech Transcription Engine
KB181193 Survey Server
KB181097 Survey Server Role
KB181161 TDMScreen
KB171639 Teleflow Server
KB171453 Text Analytics Application
KB171613 TextCapture
KB170935 WebSvcs
KB171952 HFR 5 Published KB Package (Build 15.2.5.168) for 15.2 HFR5 (31-Dec-2019)
KB171399 AlarmFramework
KB171522 Alerts
KB180991 AQM Orchestrator
KB181088 AQM Scoring Rules Builder
KB170635 Archive Database
KB171535 Archiver
KB170195 Audit
KB171470 Biometrics Application
KB171048 CF ETL
KB171569 Common Database
KB171626 Consolidator
KB171616 Contact Database
KB171525 Contact OLTP Database
KB180954 Corpus Manager
KB171469 Customer Feedback
KB180987 Data Access Services
KB180152 Data Access Services WS
KB180986 DataUpdate
KB181020 DPA Application (Web)
KB180141 DPA Database
KB170928 EMA
KB171728 Enterprise Manager
KB171828 Enterprise Manager Database
KB171566 Extraction Engine
KB160497 Extraction Engine V11 Adapter
KB171046 IAF API
KB172052 IntegrationService
KB171401 Interaction Analytics Export Service
KB180144 Interaction Data Warehouse
KB181159 Interaction Localization Pack
KB171514 Interaction SSRS Reports
KB171567 Interaction Web Applications
KB171612 IPCapture
KB171394 Platform Backend Services
KB180958 Platform Mission Manager
KB180957 Platform Objects Manager
KB180953 Platform Services
KB171520 Player online help
KB171063 PPFWCenter
KB171615 PPFWReports
KB171622 Project Rules Manager
KB180142 QM Database
KB171500 QM Online Help
KB171658 RecAncillary
KB180985 RecorderAnalyticsFramework
KB170929 RM
KB171657 RSCommon
KB171645 RSCommonOEM
KB171698 RT Monitoring Event Service
KB171611 Secure Gateway
KB180043 Speech Categorization x64
KB171722 Speech Transcription Engine
KB180994 Survey Server
KB181097 Survey Server Role
KB171958 TDMScreen
KB171639 Teleflow Server
KB171453 Text Analytics Application
KB171613 TextCapture
KB170935 WebSvcs