NATURES ELITE

Standard Operating Procedure Hair & Spa

 Standard Operating
Procedure

DEPARTMENT HIERARCHY

Director -&gt

Manager -&gt

Asst Manager -&gt

Receptionist Beauticians

Barbers

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Task Procedure
Service Timings  Open on 7 days a week
 Recommended business hours are 6 am - 10 pm. Opening hours of the staff will be 15
minutes before the working hours so that suitable cleaning operation may be undertaken.
 Employee wearing a complete uniform and well presented.
 Staff to be ready in their uniform while attending the Natures Elite.
 Staff is to complete the task on hand, including the service being done for any particular.
 Customer, to the satisfaction of the customer, before leaving the work place.

Person Responsible  Reception desk neat and clean in appearance spotless.

 Keep the work area neat and clean spotless.
 The principal - coordinator, the person responsible for day to day operations of the health
spa is the Manager.
 The hostess or the receptionist will function as the coordinator during the Manager's absence,
and account for all the functioning of the spa on his return. (One other person to be identified
other than the hostess in her absence.)
 Did the employee as certain the guest’s room number and use his / her name thereafter.
Task Procedure
Appointment booking
 Appointment can be booked by: Phone, or online.
 The hostess should make the bookings, and provide information of the services rendered at
the spa.
 The greeting given to the hostess should be: "Thank you for calling Natures Elite
• “(wait for customer response) then says how I may help you. The greeting is to be at a
leisurely peace and must not be rushed through.
 Information on treatments rates, timing available conveniently by receptionist.
 Note the name and number of the caller.
 Check if the customer has being to the spa before.
 Note the services he/she would like to have.
 Check time preference.
 Was the guest greeted in a warm and friendly maintain an utmost degree of courtesy
and politeness while dealing with guest.
Customer Entry  Did the Employee offered a service broacher may if applicable?
 When the customer enters the spa every staff Should direct their attention. Which includes
the hostess also, and any other staff sitting in the reception. And enter their name at the
guest attendance register when he/she opts for any services from the Natures Elite.
 Appropriate music.
 Relaxation music should be on during the operation timings.
Task Procedure
Greeting by Hostess  Was there a designated receptionist upon arrival?
 Hostess on duty to receive and greet every guest first. If the hostess is busy on phone she must
excuse herself for a second acknowledge the presence of the new customer and tell that she
will attend as soon as the call is over. If there is another staff member in the reception area
when the new customer walks in and the hostess is not at the seat, it is the duty of the staff
member to wish the customer.
 Ambience of reception is reflective of the facility. Banners and tent cards to be placed?
 Employee speaks clear and understandable English. All staff should speak in English in
Guest areas.
 Was the guest offered a facility orientation? Clear Explanation about the services rendered at
the spa.
 Greetings must be accompanied with smile. Greeting must be offered at physical proximity to
the customer by walking up to the customer and standing at a comfortable distance.

 In this business where a customer is in close proximity of the staff for a long stretch of time
Hospitality and business building being hospitable and friendly will go a long way
 In building lasting relationship that will benefit the business in the long run?
Task Procedure

While waiting  Offer him/her a seat

 Offer him/her magazines to read. Try and attract the customer's attention to any new or
latest promotions or offer that is prevailing.
 Make polite conversation with the customer.

During Service  Did the employees indulge in excessive or personal that?

 The staff to try to talk to the customer only if he/ she seem willing to do so conversion should be
related to service. Avoid discussing non service related topics. Personal conversation gossip
should not be pursued by the staff.
 Any reports made by the customer against any staff of gossiping/maligning other staff will be
viewed very seriously.

Billing and Cash Handling  The nature elite are expected to handle both cash and credit card payment options. It is
advisable not to provide credit to the customers.
 All accessories required to receive a credit card payment to be kept handy and updated at all times.
Post billing procedures.  The hostess should ideally be the person to raise the bill on receiving the job take from the beauty
parlor and the therapy centre for the service and should mention the amount verbally to the
customer while handing over the bill.
 All payment received by thanking the customer and change given by remaining him/her to check
the same.
 Staff thanks the guest for the visit and remarks will be pleasure to see you again.
 To check with the customer if he/she would like to give next appointment now at the time
to departure from the nature elite.
 Send off the customer with a cheerful "HOPE TO SEE YOU AGAIN SOON".
Task Procedure

Complaint Handling  Customer complaint to be personally handled by the Manager. And the same to be discussed
with General Manager.

Types of complaints.  Service complaint.

 Customer complains about quality of service or materials or operator.
 Extent of complaint could be ranging from mild to serious. Serious complaint could be one where
customer is visibly upset to a very great extent and or any tangible sign is visible on his/her such
as cut, inflammation, swelling etc.
 Cleanliness complaint.
 If any customer complains about the cleanliness/ hygiene of our nature elite /staff/equipment it is
a matter of great concern to us. It falls in the category of serious complaint irrespective of the
 Customer views it seriously or not other complaint.
How to handle complaints.  Our philosophy of complaint is that "THE CUSTOMER IS ALWAYS RIGHT" even he/ she is
wrong. The staff to be aware of this philosophy at all times and must never take stances that are
different from this.
 In general the club manager speaks to the customer to a private place and makes arrangements
to record down the complaints verbally provided. This show the customers that we are serious
about what he/she has to say and also it becomes an indisputable record of the incident.
 Manager to allow the customer to finish explaining his/her complaint before commenting.
Complaints explanation.  Full understanding the complaint to be achieve, ask questions, copiously to get more
information from the customer.
 Than try to explain the spa's point of view politely.
 To gently try to pacify the customer and apologize for the shortcomings.
 Must never argue or refute the claims of the customer, instead should be understanding
and sympathetic.
Job Title Job Description Job Work Activities Performance Criteria

1. Hair care This job description describes the  Provide hair treatment advice  Client received and greeted in
consultation skills, knowledge and attitude accordance with reception
requirements in hair care duty requirements.
consultation. Its work is to give  Client’s hair and scalp
proper and adequate advice on the requirements determined in
care and treatment of their hair. advising client’s hair treatment.
 Hair and scalp
The person who is performer in hair analysis requirements.
care consultation shall be able to  Hair and scalp maintenance product &
provide hair treatment advice, care services recommended in selected
advice and hair products advice. hair treatment service.
 Tools, equipment and materials
The outcome of this competency is to prepared in accordance with client’s
enable client’s hair care consultation treatment advice procedures.
to be a valuable contributing factor in  Consultation hair treatment advice
the maintenance of quality hair, looks to clients prepared and recorded in
and condition in compliance with accordance with salon
hairdressing standard practice. administration procedures.
 Hair treatment advice activities.
 Arranged in accordance with hair
care service consultation procedures.
 Standard Operating
Procedure

Job Title Job Description Job Work Activities Performance Criteria

 Provide home care advice.  Client received and greeted in

accordance with reception duty
requirements.
 Client’s requirements and hair &
scalp condition.
 Determined in planning client’s home
hair care.
 Home care product
recommended in
accordance with client’s
home hair care maintenance
plan.

 Provide hair products advice.  Client received and greeted in

accordance with reception duty
requirements.
 Hair products usage explained
in accordance with
manufacturing specification.
 Hair products application
method explained in accordance
with product’s features.
 Hair quality growth advice provided
in accordance with client’s healthy
hair care procedures.

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 Standard Operating
Procedure
Job Title Job Description Job Work Activities Performance Criteria

2. Hair Shampooing. This job description describes the  Identify client’s hair  Client received and greeted in
skills, knowledge and attitude shampooing needs. accordance with reception duty
requirements in hair shampooing. Its requirements.
work to maintain hair cleanliness,  Client’s treatment objective determined
condition and relaxation of clients. in accordance with hair shampooing
plan.
The person who is performer in hair  Client’s profile determined in before
shampooing shall be able to identify hair shampooing selection.
client’s hair shampooing needs,  Shampooing products &
analyze hair and scalp condition, procedures determined in relation
prepare shampooing and to hair shampooing resources.
conditioning requirements, carry out
hair shampooing, hair conditioning
and hair drying.
 Analyze hair and scalp condition.
The outcome of this competency is to
enable hair shampooing to be a  Hair and scalp condition determined in
valuable factor in appearance selecting method of hair shampooing
grooming in compliance with the and types of product.
hairdressing standard practice.  Hair shampoo/conditioning
procedure confirmed.
 Shampooing/conditioning products
suitability confirmed in accordance
to types of hair.
 Prepare hair shampooing
and conditioning
requirement.  Shampooing and conditioning
product selected.
 Shampooing tools and
equipment arranged in
accordance with hair
shampooing procedures.
 Client’s treatment place set- ready in
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Standard Operating
Procedure
accordance with Client’s treatment
comfort conditions.

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Job Title Job Description Job Work Activities Performance Criteria
 Client’s protective clothing arranged in
accordance with client’s hair
shampooing treatment safety and
hygiene conditions.

 Client’s hair wetting executed.

 Client’s hair brushed.
 Type of shampoo applied in
 Carry out hair shampooing accordance with client’s hair & scalp
conditions.
 Suitable amount shampoo applied
to prevent client’s hair damages.
 Lather created in accordance with
hair shampooing technique.
 Hair massage technique applied.
 Hair rinsed in accordance with hair
rinse movement technique.

 Carry out hair conditioning  Type of conditioning applied in

accordance with client’s hair type’s
Suitable amount of conditioners
applied.
 Hair rinsed in accordance with
correct rinsing technique.
Job Title Job Description Job Work Activities Performance Criteria

 Hair wrapped with towel to dry

up client’s hair.

 Carry out hair drying.  Hair combed to remove tangling

in accordance with hair
shampooing finishing procedures.
 Client wet hair towel-dried in
accordance with hair towel- dry
technique.
 Hair styled in accordance with
client’s requirements.

3. Hair styling This job description describes the  Identify client’s need.  Client received and greeted in
skills, knowledge and attitude accordance with reception duty
requirements in hair styling. Its work requirements.
to produce desired hair style.  Clients needs and hair design
determined in accordance with hair
The person who is performer in hair natural drying plan.
styling shall be able to identify  Hair natural drying tools, equipment
customer needs, dry hair naturally, and materials prepared in accordance
blow dry hair straight and with curl & with hair natural drying roles.
wave, braid and carry out hair up  Hair damage minimized.
style  Hair care procedure maintained.
 Client’s hair drying prepared following
The outcome of this competency is to hair drying procedure.
enable client’s hair styling to be the  Blow dry technique applied.
finished look in compliance with the
hair dressing standard of practice
 Standard Operating
Procedure

 Analyze client’s hair &  Client’s needs and finger drying

scalp condition. determined in accordance with hair
finger drying plan.
 Finger drying tools, equipment and
materials prepared in accordance
with hair finger drying roles.
 Clients finger drying prepared
following procedure.
 Finger drying technique applied.
 Twist hair in spirals.

 Client’s needs and straight hair

 Prepare client’s hair styling blow drying.
tools, equipment and  Determined in accordance with
3. Hair styling
materials. straight blow drying plan.
 Straight hair blow drying tools, equipment
and materials prepared in accordance
with straight blow drying roles.
 Client’s straight blow drying
prepared following procedure.
 Straight hair blow drying
technique applied.

 Client’s needs and hair curl and wave

styling selected in accordance with
client’s needs.
 Carry hair curl and  Tools, equipment and materials
wave styling. prepared in determining client’s
hair curl & styling resources &
preparation procedures.

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Job Title Job Description Job Work Performance Criteria
Activities
 Client’s hair curl & wave styling
prepared following the procedure such
as hair curl and wave styling technique
applied.

 Clients needs and braiding style

selected in accordance with client’s
plan.
 Carry out braiding  Tools, equipment and materials
prepared in determining client’s
hair braiding resources
preparation.
3. Hair styling  Client’s hair braiding prepared following
the procedure.
 Client’s hair braiding
technique applied.
 Client’s needs and hair up style
determined in accordance with
client’s hair service plan.

 Carry out hair up style

 Tools, equipment and materials prepared

in determining hair up styling resources
preparation.
 Clients prepared following the
style required.
 Client’s hair up style technique applied.
 Standard Operating
Procedure

Job Title Job Description Job Work Performance Criteria

Activities
 Hair & scalp treatment Product applied
4. Hair & Scalp This job description describes the skills,  Carry out in accordance with treatment well-being
treatment knowledge and attitude requirements in hair hair & scalp condition.
& scalp treatment. Its work promotes treatment  Hair & Scalp performance result
maximum health & beauty of hair and scalp. confirmed in accordance with
client’s treatment service value.
The person who is performer in hair & scalp  Hair & scalp treatment product rinsed
treatment shall be able to analyze client’s hair off in accordance with treatment
& scalp condition, identify treatment technique.
procedures, prepare tools, equipment and  Hair towel dried in accordance
materials, carry out hair and scalp treatment. with service requirements
 Hair blow dried and styled in
The outcome of this competency is to enable accordance with treatment
hair & scalp treatment to be a valuable requirements
contributing factor in appearance grooming in
compliance with the hairdressing standard of
practice.

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Job Title Job Description Job Work Activities Performance Criteria

5. Hair salon This job description describes the  Maintain salon inventory.  Salon treatment material confirmed.
maintenance skills, knowledge and attitude  Salon inventory quantity checked
requirements in hair salon in accordance with salon centre
maintenance. Its work to maintain SOP.
hair salon cleanliness, workplace  Salon inventory conformity reviewed
safety, proper waste disposal and in accordance with salon centre SOP.
equipment serviced.
 Hair services tools and equipment
The person who is performer in hair confirmed in accordance with salon
salon maintenance shall be able to  Maintain hair service centre SOP.
maintain salon inventory, maintain equipment.  Hair services equipment functionality
hair service equipment, maintain checked in accordance with salon
salon safety and hygiene and centre SOP.
maintain salon housekeeping.  Hair services equipment serviced
in determining functionality of
The outcome of this competency is to devices.
enable application of hair salon
maintenance for successful hair  First aid maintained in
dressing operations value in accordance with OSHA
compliance with the cosmetology requirements.
industry code of practice  Maintain salon safety  Fire extinguisher validity confirmed in
and hygiene. accordance with OSHA
requirements.
 Equipment safety compliance checked
in accordance with OSHA requirements.
 Maintain salon housekeeping.  Waste product and materials disposal
procedures followed in accordance
with 3R waste managing procedures.
 Workplace cleanliness up kept Tools
and equipment sterilized in accordance
with salon centre safety & hygiene
policy.
Job Title Job Description Job Work Activities Performance Criteria

6. Hair salon product This job description describes the  Scrutinize clients’ post-  Types of post-hair service needs
retailing skills, knowledge and attitude hair service needs. determined in accordance with
requirements in hair salon product client’s personal service treatment.
retailing. It is to promotes product  Retail strategy determined in
retailing and contribute to the overall accordance with client post- hair service
salon business volume. needs.
 Client’s buying behavior determined
The person who is performer in hair in determining retailing project roles.
salon product retailing shall be able
to scrutinize clients’ post-hair service
needs, access product materials and
carry out salon product retailing.  Access client’s
required products.  Product’s user benefit obtained in
The outcome of this competency is accordance with client’s post-hair
to provide hair salon product service needs required products
retailing for appearance grooming determined in accordance with client’s
value complying to salon operation post-hair service needs.
standards.  Introduce product features
to client.  Hair service after care products
recommended in securing hair
products sales.

 Close product sale.  Product application explained.

 Client product sales

confirmation acquired.
 Retailing sale performed in
accordance with selling technique.
 Standard Operating
Procedure

Job Title Performance Criteria Job Work Activities

Manage salon  Guide/Advise the dress code /service  Describe specific clothing /dress code for the Client and worker.
dress code clothes to the Clients and workers.
This job specifies the
skills and knowledge  Explain the proper service clothes with the  Define clothing to be given to Client according to the service.
required to be Client according to the services to be
performer in rendered. e.g., hair dying apron, hair
managing the dress cutting apron, facial gowns, waxing gown
code of salon etc.
employees and
Clients.  Present the method of proper storage  Explain storage of washed and clean clothing for Clients.
for washed clothing for Clients.

Dispose waste  Identify the reactions on skin that may  Describe remedies for reaction
safely appear after the application of an expired
This job specifies product
the skills and  Explain why it is important to check the expiry of products on
knowledge required  Read labels that indicate expiry on regular bases.
to be performer in the product.
safe disposal of
waste and harmful  Demonstrate the methods of safe disposal of  Define methods of waste disposal.
materials. waste and used materials from the work
Reorganize work place for Clients and workers safety.
 Describe methods of disposal of hazardous material.
station after
completion of  Identify safe disposal of harm
service hazardous products.  Explain harmful fumes contained in products, and
ensure maintenance of a safe environment.

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Job Title Performance Criteria Job Work Activities

Dispose waste  Identify the products with harmful fumes,  Explain precautions of putting masks and gloves on while
safely their use & storage, while maintaining safe disposing of materials.
This job specifies environment.
the skills and
knowledge required  Define importance of maintenance of separate waste bin
 Demonstrate necessary precautions
to be performer in for hazardous items.
like putting the mask and gloves on
safe disposal of
while disposing off materials.
waste and harmful
materials.  Explain the procedure of reorganizing and preparing the
Reorganize work  Describe the method to maintain workstation after sterilization, for the next Client.
station after separate waste bin for hazardous items.
completion of  Describe the importance of inventory and record
service  Describe the importance of clean and clear.
 Work station on completion of service
and reorganize work station after proper
sterilization and sanitization for the next
Client.
 Keeping for service clothes laundering.
 Demonstrate the procedure of handing
over used linen, gowns, head bands,
aprons for washing and maintaining the
record of laundry in Writing.
 Analyze, identify and scan different types of skin after obtaining the previous history of the client

Job Title Performance Criteria Job Work Activities

Identify skin  Identify the skin function as per  Define skin anatomy and its functions.
structure industry standards.
 Describe parts of the cell and its structure.
This job specifies the  Analyze cell structure as per defined
skills and knowledge standards. Identify the function of  Explain importance of different types of tissues and their
required to be tissues, layers of the skin. functions within the skin.
performer in
understanding the skin  Describe the importance of the layers of the skin: Epidermis
structure and anatomy. and Dermis subcutaneous
 Recognize the dermis, epidermis
and subcutaneous.  Explain the glands(sweat glands, sebaceous glands)

 Define the terms of skin Protein (epidermis,collagen)

Analyze skin type  Examine the oily/acne skin  Identify oily/acne skin, its reasons and suitable product for oily skin.
and conditions applying standard
conditions procedures
 Describe dry/ sensitive skin, its reasons and suitable product.
This job specifies the  Examine the dry/sensitive skin
skills and knowledge conditions applying standard procedures  Define combination skin, its reasons and suitable product.
required to be
performer in analyzing  Examine the combination skin  Illustrate ageing process, its remedies and suitable product.
skin types and condition applying standard
conditions procedures

 Examine mature skin conditions

applying standard procedures
Job Title Performance Criteria Job Work Activities

Identify problem  Analyze the skin diseases (pigmentation, wrinkle, acne, scar,  Describe reason of pigmentation .wrinkle,
areas of skin fungal, freckle, eye circle, ageing etc,) applying standard acne, scar, fungal, freckle, eye circle,
procedures. aging), problematic skins.
This job specifies the
skills and knowledge  Analyze Irritants and Allergens as per defined standards  Identify differences between irritant and
required to be allergens. Allergy may be caused by food
performer in identifying  Identify rosacea applying standard procedures or product and an irritation may occur after
problematic areas of use of a certain product.
skin.
 Describe Reason of rosacea
Conduct deep  Demonstrate the procedure of operating a scanning machine  Explain importance of scanning
analysis of problem and analyze the skin with the naked eye as well as with the help machine and procedure of analyzing
areas of skin of a magnifying glass and skin scanner machine. the skin with the help of magnifying
glass and skin scanner.
This job specifies  Perform cleansing of the skin before analysis and scanning
the skills and applying standard procedures.  Describe the role of cleansing before
knowledge required skin analysis and scanning.
to be performer in
scanning the  Identify, applying standard procedures, the skin complexion and refer
problematic areas a suitable treatment.  Explain complexion and melanin level of skin
for a deeper analysis
with skin scanner if  Recognize, applying standard procedures the melanin level of the
needed skin due to skin complexion  Describe skin lightening procedure to
handle tan skin.
Examine and  Identify and provide instructions to the Client for maintaining a
classify healthy skin.  Describe importance of balanced diet,
complexion vitamins, minerals, fruits, vegetables,
This job specifies  Explain the harmful factors of sun rays that effect the skin water, etc. For healthy skin.
the skills and
knowledge required  Describe the effects on the skin of sun rays.
complexion
of skin (light /fair)
 Perform Basic Facial

Job Title Performance Criteria Job Work Activities

Prepare client for  Fill in the consultation form for each client.  Explain importance of completion
basic facial of consultation form.
 Examine the skin condition and assess type of skin; oily,
This job specifies the dry, combination, sensitive and aged.  Describe skin conditions (oily,
skills and knowledge dry, combination, sensitive and
required to be  Monitor infections or allergies and prepare the report. Cover the aged)
performer in preparing
the Client for basic client appropriately for cleansing.  Identify infections and allergies
facial.
 Remove client’s Jewelry before beginning the treatment and  Define importance of covering the clients
return upon completion using (facial band, gowns, aprons &
towel).

 Explain importance of removal of

jewelry before the beginning of the
treatment.
Select facial  Select and use appropriate product for facial as per the skin type.  Identify product for facial selection
product of different sun blocks/ screen
This job specifies the  Demonstrate the use of SPF level according to skin condition.
skills and knowledge  Explain importance of SPF according to
required to be  Explain the importance of cleansing the skin (remove the makeup). skin condition
performer in selecting
the correct or most
suitable product for  Explain types of cleansers.
facial as per the skin
 Perform deep cleansing remove all dirt from skin as well as in side
type. skin pores applying standard procedures.
Perform facial
cleansing  Define role of cleansing, hand movement in
cleansing and thickness of cleanser for
clearing the pores
Job Title Performance Criteria Job Work Activities

Apply Mask  Apply mask using standard procedures  Explain the types of mask and their importance.

This job specifies  Remove mask using standard procedures  State the application of masks on face and remove
the skills and mask properly.
knowledge required
to be performer in
applying mask

Apply sun block  Protect treated skin by applying sun block /  Explain the technique of applying the sun block
day moisturizer using standard procedures.
This job specifies  Describe the importance of sun protection from
the skills and  Illustrate the importance of daily moisturize / sun block. sun rays.
knowledge required
to be performer in  Differentiate different SPF according to skin type.  Identify different types of SPF product
applying sun Block according to the skin
 Recommend the sun block to client according to
Use pressure to their daily activity.  Explain the client about SPF product
relax the client according to the activity
 Relax the client with pressing different pressure points
This job specifies and movements
the skills and  Explain different movement and pressure points of
knowledge pressure face and neck.
points.
 Perform Treatment Facial manual/ machinery (High frequency, galvanic, Vacuum, Micro Derma Braision etc.)

Job Title Performance Criteria Job Work Activities

Treat sensitive skin

 Fill the consultation form.  Define importance of completion
This job specifies of consultation form.
the skills and  Examine the sensitive skin condition using
knowledge required standard procedures.  Explain factors causing skin sensitiveness.
to be performer in
explaining sensitive  Select suitable product for sensitive skin.  Describe the products for sensitive skin
skin conditions
 Examine the sensitive skin condition using  Identify products used for sensitive skin remedies.
standard procedures.
 Describe the problems of sensitive skin
 Demonstrate from poster factors causing skin
problems like laser treatment or natural disposition,
weather cosmetics allergy & lack of moisturizer.  Sate procedures and techniques of treating
sensitive skin by manually or using machinery
 Apply the standard procedures and techniques used
for sensitive skin by manually or using machinery  Describe the oily moisturizer. Important for
sensitive skin
 Identify oily moisturizer for sensitive skin
Job Title Performance Criteria Job Work Activities

performer in  Demonstrate treatment to penetrate the oily  Explain procedure for selection of products for dry
explaining moisturizer to maintain dry area and flakiness of skin. and oily parts of the skin.
combination (T-zone, checks etc.
skin condition
 Identify combination skin treatment manually and  State procedure to handle combination skin.
using machinery

Treat
pigmentati  Identify factors causing pigmentation (sun,  Explain the factors causing pigmentation.
on pregnancy, hormones, melanin over production)
conditions  State Preventive, protective and
 Demonstrate treat meant of corrective treatment for pigmentation.
This job specifies pigmentation (progressive rather than
the skills and aggressive).  Explain the Techniques of derma brasion.
knowledge required
to be performer in  Demonstrate standard micro derma brasion  Examine the results of pigmentation
performing facial treatment for pigmentation.
pigmentation  Identify the factors that reduce skin blemishes.
treatment  Evaluate results of pigmentation using standard
procedures and classifications.  Define the importance of timemanagement
during facial
 Identify the factors that reduce skin blemishes.

 Calculate the duration and time of treatment  Identify moisturizers for different types of skin.
using manufacturer’s specifications.

 Describe the Use of moisturizer with SPF. (Day- night)

 Identify the factors causing acne and types thereof.  Explain the Causes and types of acne.
Perform acne  Analyze the symptoms of acne and analyze the facials
treatment for acne  Identify the symptoms of acne anti-bacterial facials
Job Title Performance Criteria Job Work Activities

 Describe the technique to manage the moisture

 Recognize the moisture level (pH) to level (pH) to stop specious gland to produce access
stop sebaceous glands to produce oil.
access oil
 Explain the procedure of operating
 Demonstrate the procedure of vacuum machine to suck the acne in right
operating vacuum machine to suck the orders.
acne
Perform acne treatment  Describe the Instructions of using of
 Illustrate the use of high frequency machine on high frequency machinery on acne skin.
This job specifies the acne skin
skills and knowledge
required to be performer  Select the Suitable products used for acne (oil  Identify the suitable products for oily and acne skin.
in performing acne free and water based products).
treatment  Explain the techniques of hygienic methods
 Demonstrate the standard steps of while applying facial on the client.
applying hygienic methods.
 State the remedies for acne
 Discuss remedies with client.

 Identify and describe types of sun screen  Identify different sun blocks with SPF for acne
skin available in market.
Job Title Performance Criteria Job Work Activities

 Analyze reasons for occurrence of wrinkles.  Describe the process of aging

 Demonstrate treatment for anti-aging skin.  Recognize the treatments of anti-aging

skin. (Galvanic micro drama brasion,
 Illustrate the Use of vitamin infused serum, oxygenating facial/machine facials)
Treat aging/wrinkled skin collagen serums / creams and rejuvenating
facial massage techniques.
This job specifies the skills and
knowledge required to be  Demonstrate the Use of micro derma brasion for
performer in performing aging / the removal of wrinkles from aged skin.  Identify the Vitamins requirement for wrinkled
wrinkled skin treatment skin. Effectiveness of collagen & rejuvenating
facial massage techniques.

 Demonstrate glycolic acid facial treatment for anti-

aging (use of direct galvanic electrical current to  Explain the method of operating micro
introduce water soluble substances through the derma brasion.
skin surface in an effort to improve ingredient,
absorption and moisture retention).  Explain the procedure of glycolic facial.

 Illustrate the suitable products for anti-aging

facial available in market according to salon
policy  Identify the products used for anti-aging facial.
Job Title Performance Criteria Job Work Activities

Treat sun burned skin

 Recognize sun burned tanned skin.  State the reasons of sun burned skin
This job specifies the skills and
knowledge required to be  Analyze factors causing sun burned.  Analyze the factors causing sun burn.
performer in explaining Sun
Burned skin  Perform techniques for the treatment of  Explain the outline of techniques and procedures.
sun burned skin.
 Identify the range of sunburn products available
 Apply the suitable products available in salon. in market according to salon policy...

 Explain the remedies for the treatment  State the remedies to the client
of sunburned skin.

 Demonstrate the Use of sun blocks.  Explain the use of different sun block available
in salon
 Advise the ways of prevention from sun burn to
the client  Describe the Precautions of sun burn. To the client

 Differentiate between UVA and UVB ultra violet  Explain the-Reaction of UVA and UVB ultra
rays on skin. violet light. To the client

 Recognize standard signs of sun burn (redness  Define the effects of sunburn.
or blisters may occur).
 Identify the creams containing the ingredients such
 Recommend the Use of creams containing as menthol, camphor and aloevera.
ingredients such as menthol, camphor and
alovera on sunburn.
Job Title Performance Criteria Job Work Activities Job Work Activities

Provide post- treatment

advice  Explain post-treatment adverse effects to  Explain Post Treatment and their remedies.
the clients and their remedies.
This job specifies the skills and
knowledge required to be
 Explain home cares measures. To the client
 Provide home care advice to the client.
performer in providing post
treatment consultation  Demonstrate health and safety measures to
the Client.  Describe health and safety measures.

 Illustrates the Use of first aid box.

 Identify the different types of wax (hot &  Define the Importance of first aid box
cold) available in market.
Procure epilation  Describe different types of wax available in market.
products  Identify the different type of threads used for
the epilation  Describe proper thread for epilation.
This job specifies the skills and
knowledge required to be  Describe the method of Procuring the
performer in identifying the  Describe products available in the market for
suitable products for epilation available in
suitable product for application epilation.
market
from the market.
 Differentiate between hot & cold wax.  Identify suitable hot & cold wax.

 Check the quality of wax.  Describe the important factors for procuring wax
and thread for epilation