ST.
LUKE
MEDICAL CENTER
Aldrin C. Santos
12-Gas.
HISTORICAL BACKGROUND OF THE BUSINESS/NATURE OF THE BUSINESS
St. Luke’s humble beginnings can be traced back to 1903 to a free clinic in Tondo, Manila
founded by the Retired Reverend Charles Henry Brent of the Episcopal Missions. They were
then called the Dispensary of St. Luke’s the Beloved Physician. By 1910, they also expanded
into a 52-bed hospital known as the University Hospital. St. Luke’s Medical Centre is recognized
as the leading and most respected healthcare institution in the Philippines. Its two facilities in
Quezon City and Global City, Taguig are at par with the most advanced hospitals around the
world. A testament to St. Luke's world class quality medical service is its accreditation with and
affiliation to prestigious international organizations.
DESCRIPTION OF THE PRODUCTS/SERVICES OF THE COMPANY (WHAT KIND OF BUSINESS AND
PRODUCTS THEY HAVE
St. Lukes Medical Center has a several services in their company some of it are
Cardiac Arrhythmia & Atrial Fibrillation Service
Clinical Nutrition Service
Comprehensive Brain Tumor Service
Congenital Heart Disease Service
Dentistry and Oral Surgery Service
Emergency Service
Infection Control Service
Joint Replacement Surgery Service
Memory Service
Movement Disorders Service
Positron Emission Tomography Service
Renal Diseases Service
Stone and Prostate Treatment Service
Stroke Service
Varicose Vein Service
Vision Laser Service
Voice, Swallowing and Sinus Service ; St. Luke’s Medical Center has always been known as a
leader in terms of having state-of-the-art facilities and medical equipment, which
significantly impact excellent clinical outcomes, treatment and care of its patients. We
provide compassionate, patient-centered experience guided by excellence and
innovation. Leader in patient care, clinical outcomes, research, and education. , and
their Vision is to be the unparalleled leader in patient care, clinical outcomes, research
and education, and also their values is a “IHEART” means integrity,healthcare and
excellence, accountability, responsibility and also a teamwork.
TARGET CLIENT (WHO ARE THE CLIENTS OR CUSTOMERS OF THE COMPANY)
St. Luke’s Medical Center accepting all the client or customers who feels unhealthy with
their body.
ORGANIZATIONAL STRUCTURE/CHART OF THE COMPANY
Administration
Chairman Frederick Y. Dy
President & Chief Executive Officer Arturo S. De La Peña, M.D., FPCS, FACS
Executive Vice President and Chief Hospital Rafael C. Solis, MBA-H
Operations Officer
Executive Vice President and Chief Medical Benjamin S.A. Campomanes, Jr., M.D.
Officer
Senior Vice President and Chief Nursing Officer Ma. Martina Geraldine Q. Dimalibot, PhD, RN
Senior Vice President & Chief Finance Officer Aileen M. Malto
Senior Vice President and Chief Information Alvin Valeriano D. Marcelo M.D.
Officer
Senior Vice President and Chief Marketing Officer Virginia M. Flores
Chief of Staff and Senior Vice President, Corporate Allan P. Quijano
Planning, Business Development, and Expansion
Programs
Senior Vice President - Human Resources Group Atty. Simeon C. Obtinalla, Jr.
and Chief Human Resources Officer
Vice President for Medical Practice Group & Dennis P. Serrano, M.D, MHA
Assistant Chief Medical Officer
Vice President and Head, Quality and Patient Helen N. Ong-Garcia, M.D
Safety and Chief Quality Officer
Vice President, Finance Marites B. Lontabo
Vice President, Support Services Ma. Michaela C. Canlas
Vice President, Ancillary Services Julius Cezar P. Rojales
Vice President and Head, Internal Audit Group Marivic B. Landicho
Vice President and Head, Corporate Compliance Atty. Elson B. Manahan
Assistant Vice President, Corporate Finance James Roy C. Pascual
Assistant Vice President, Finance (Spend Ma. Josefina S. Maximo
Management)
Assistant Vice President, Legal Atty. Joel U. Macalino, M.D., FPCS, FACS
Assistant Vice President, IT Solutions Delivery Maria Cecila C. Jose
Assistant Vice President, IT Strategy and Tristan Joseph R. Nubla
Governance
Assistant Vice President, Nursing Care Manuel M. Canlas
Assistant Vice President, Logistics Operation Lolita A. Culaba
Assistant Vice President and Head, Resource Joyce Laramina K. Nazario
Development
Assistant Vice President, Total Rewards and HR Ma. Christina Verde
Information Management
Assistant Vice President and Head of Research and Rodolfo S. Pagcatipunan, M.D, FPCP, FPCCP
Biotechnology
Assistant Vice President, Quality and Patient Marc Denver S. Yray, M.D.
Safety
Chief Patient Experience Officer Narciso S. Navarro, Jr., M.D
Associate Director, Finance (Tax Management) Maria Gracia S. Evangelista
Associate Director, Finance (Accounts Victor M. Sulit
Management)
Associate Director, Ancillary Services Juan Paolo M. Guillermo
Associate Director, Biomedical Engineering John Wesley A. Fajardo
Associate Director, Biostatics and Epidemiology Cynthia A. Mapua
Associate Director, Center for Basic Science Mark Pierre S. Dimamay
Research
Associate Director, Emergency Care Services Anna Liza S. Villacorta
Associate Director, Corporate Communications Ma. Oliva G. Miguel
Associate Director, Physican Relations Rita S. Sarmiento
Associate Director, New Business Accounts Harold Justine F. Golez
Associate Director, Data Security Mhelford G. Hipolito
Associate Director, Human Resources Operations Abegail Aquino - Partin
and Business Partnership
Associate Director, Learning Education and Irene Marie S. Isleta
Development Department, Human Resources
Group
Associate Director, Nursing Research Systems Maria Rosario G. Pena
Management and Accreditation
Associate Director, Organizational Development Rommel R. Rivera
Associate Director, Patient Care Services Liberty S. Maulanin
Associate Director, Quality and Patient Safety Eulalia C. Magpusao
Associate Director, Health Services Outcomes Catherine C. Romero
Research
Associate Director, Office of the SVP & Medical Rowena De Jesus
Director
Associate Director, Security and Special Services Arnel U. Ceriola
Associate Director for Supply Chain Pharmacy Anna Rose M. Cumpas
Services, Supply Chain Management
Associate Director, Support Services Sherwin B. Funcion
Associate Director for Patient Experience Anna Marie Cristine D. Angeles
Associate Director for Clinical Advancement and Jan Vincent P. Cabasag
Informatics
Associate Director, Office of the VP for Internal Joyce Ann C. Castillo
Audit
Associate Director Leilani P Tolentino
COMPANY RULES AND REGULATIONS
At St. Luke's, protecting the privacy and patient and co-workers confidentiality begin
among hospital associates. It is everyone's responsibility to respect and maintain the
confidentiality of patients, physicians, employees, visitors and volunteers and its business
information. A Confidentiality Agreement is being signed by associates in order to fully
recognize the Patient Confidentiality program and in strict compliance with all applicable laws.
They believe that confidential records should not be left where unauthorized people
may have casual access to them and information about patients should be sent under private
and confidential cover, with appropriate measures to ensure that it does not go astray.
Engaging in public discussion about a certain patient, employee, medical staff and business
information that is regarded confidential is also strongly discouraged.
SAFETY PRODUCTION/MAINTENANCE/ QUALITY CONTROL/QUALITY ASSURANCE/CUSTOMER
SATISFACTION/HOUSEKEEPING/HYGIENE AND OTHERS
The duty of patient confidentiality goes beyond undertaking not to divulge confidential
information; it includes a responsibility to make sure that written patient information, medical
records and or waivers are kept securely. Confidential Patient Information includes: Any
information, identified to a particular individual, in possession or derived from a provider of
health care regarding a patient's medical history, mental, or physical condition or treatment, as
well as the patients' and / or their family members' records, test results, conversations,
research records and financial information. Examples include, but are not limited to:
Physical medical and psychiatric records including paper, photo, video, diagnostic and
therapeutic reports
Laboratory and pathology samples
Patient insurance and billing records
Electronic or computerized patient data and alphanumeric messages;
Visual observation of patients receiving medical care or accessing services; and
Verbal information provided by or about a patient
