Name  

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Chapter 01 - Strategic Management and Competitiveness

True / False

1. Strategic competitiveness is achieved when a firm successfully formulates and implements a value-creating strategy.
  a. True
  b. Fals
e
ANSWER:  True

2. Alligator Enterprises has earned above-average returns since its founding five years ago. No other firm has challenged
Alligator in its particular market niche; therefore, the firm's owners can feel secure that Alligator has established a
competitive advantage.
  a. True
  b. Fals
e
ANSWER:  Fals
e

3. The goal of strategy implementation is to develop a permanent competitive advantage.

  a. True
  b. Fals
e
ANSWER:  Fals
e

4. Risk in terms of financial returns reflects an investor's uncertainty about the economic gains or losses that will result
from a particular investment.
  a. True
  b. Fals
e
ANSWER:  True

5. Average returns are returns in excess of what an investor expects to earn from other investments with similar stock
prices.
  a. True
  b. Fals
e
ANSWER:  Fals
e

6. Above-average returns are returns in excess of what an investor expects to earn from other investments with a similar
amount of risk.
  a. True
  b. Fals
e
ANSWER:  True

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Chapter 01 - Strategic Management and Competitiveness

7. Returns can only be measured in accounting terms such as return on assets, return on equity, or return on sales.
  a. True
  b. Fals
e
ANSWER:  Fals
e

8. To implement a firm’s strategies, the firm takes actions to enact each strategy with the intent of achieving strategic
competitiveness and above-average returns. 
  a. True
  b. Fals
e
ANSWER:  True

9. Economies of scale and huge advertising budgets are more effective in the new competitive landscape as they were in
the past.
  a. True
  b. Fals
e
ANSWER:  Fals
e

10. The two primary drivers of hypercompetition are the emergence of the global economy and technology.
  a. True
  b. Fals
e
ANSWER:  True

11. The rate of technology diffusion has been steadily increasing over the last two decades.
  a. True
  b. Fals
e
ANSWER:  True

12. While patents may be an effective way of protecting proprietary technology, many firms competing in the electronics
industry often do not apply for patents to prevent competitors from gaining access to the technological knowledge
included in the patent application.
  a. True
  b. Fals
e
ANSWER:  True

13. Examples of incremental innovations include iPods, iPads, Wi-Fi, and the web browser.
  a. True
  b. Fals
e
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ANSWER:  Fals
e

14. The rapid rate of technological diffusion has increased the competitive benefits of patents.
  a. True
  b. Fals
e
ANSWER:  Fals
e

15. Developed countries still have major advantages in their access to information technology when compared to
emerging economies because of the significant cost of the infrastructure needed for computing power.
  a. True
  b. Fals
e
ANSWER:  Fals
e

16. Since the 1980s, the basis for competition has shifted from intangible resources to hard assets.
  a. True
  b. Fals
e
ANSWER:  Fals
e

17. The new CEO of Opacity Enterprises is determined to make the long-established firm strategically flexible. The CEO
should understand that the task is not easy, largely because of inertia that can build up over time.
  a. True
  b. Fals
e
ANSWER:  True

18. The industrial organization (I/O) model suggests that above-average returns are determined primarily by the firm's
unique internal resources rather than by external capabilities.
  a. True
  b. Fals
e
ANSWER:  Fals
e

19. The CEO of Twin Spires, Inc., is committed to using the expertise and resources currently in the firm to serve the
needs of the natural gardening community by providing rare and native plants to individuals and nurseries around the
United States. The perspective of the CEO of Twin Spires is consistent with the assumptions of the industrial organization
(I/O) model.
  a. True
  b. Fals
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e
ANSWER:  Fals
e

20. The five forces model suggests that firms should target the industry with the highest potential for above-average
returns and then implement either a cost-leadership strategy or a differentiation strategy.
  a. True
  b. Fals
e
ANSWER:  True

21. The uniqueness of a firm's resources and capabilities is the basis for a firm's strategy and its ability to earn above-
average returns under the industrial organization (I/O) model.
  a. True
  b. Fals
e
ANSWER:  Fals
e

22. Research shows that a greater percentage of a firm's profitability is explained by the I/O model rather than the
resource-based model.
  a. True
  b. Fals
e
ANSWER:  Fals
e

23. All of a firm's resources and capabilities have the potential to be the foundation for a competitive advantage.
  a. True
  b. Fals
e
ANSWER:  Fals
e

24. Resources are considered rare when they have no structural equivalent.

  a. True
  b. Fals
e
ANSWER:  Fals
e

25. The assumptions of the industrial organization model and the resource-based model are contradictory. Therefore,
organizational strategists must choose one or the other model as the basis for developing a strategic plan.
  a. True
  b. Fals
e
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ANSWER:  Fals
e

26. An effective vision statement must specify the industry in which a company will operate.
  a. True
  b. Fals
e
ANSWER:  Fals
e

27. An effective vision stretches and challenges people and can result in increased innovation.  This is illustrated by
Apple's CEO Steve Jobs, who was known to think bigger and differently than most people ("putting a dent in the
universe").
  a. True
  b. Fals
e
ANSWER:  True

28. The firm's mission is more concrete than its vision.

  a. True
  b. Fals
e
ANSWER:  True

29. A firm's mission tends to be enduring while its vision can change in light of changing environmental conditions.
  a. True
  b. Fals
e
ANSWER:  Fals
e

30. Stakeholders are people located in different areas and levels of the firm using the strategic management process to
select strategic actions that help the firm achieve its vision and fulfill its mission.
  a. True
  b. Fals
e
ANSWER:  Fals
e

31. If a firm is dependent on a specific stakeholder group, that group has less influence on the firm’s strategic decision
making.
  a. True
  b. Fals
e
ANSWER:  Fals
e
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32. Power is the most critical criterion in prioritizing stakeholders.

  a. True
  b. Fals
e
ANSWER:  True

33. Hourly workers on the production line of a chicken-processing plant are considered organizational stakeholders.
  a. True
  b. Fals
e
ANSWER:  True

34. Customers, suppliers, host communities, and unions are examples of capital market stakeholders.
  a. True
  b. Fals
e
ANSWER:  Fals
e

35. When a firm earns lower-than-average returns, the highest priority is given to satisfying the needs of capital market
stakeholders over the needs of product market and organizational shareholders.
  a. True
  b. Fals
e
ANSWER:  Fals
e

36. Six years ago, Colette Smith founded a successful catering company that specializes in providing a wide assortment of
miniature cheesecakes for corporate and social events. Although Ms. Smith is no longer active in the actual production of
the cheesecakes, she continues as president of the catering company. Ms. Smith could be considered a strategic leader of
this firm.
  a. True
  b. Fals
e
ANSWER:  True

37. In contrast to shareholders, a firm's customers prefer that investors receive a minimum return on their investments.
  a. True
  b. Fals
e
ANSWER:  True

38. Strategic leaders must have a strong strategic orientation while simultaneously embracing change in the dynamic
competitive landscape.
  a. True
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  b. Fals
e
ANSWER:  True

39. Strategy formulation and implementation must be simultaneously integrated for a successful strategic management
process.
  a. True
  b. Fals
e
ANSWER:  True

40. An organization's willingness to tolerate or encourage unethical behavior is a reflection of its core values.
  a. True
  b. Fals
e
ANSWER:  True

Multiple Choice

41. A firm has achieved __________ when it successfully formulates and implements a value-creating strategy.
  a. strategic competitiveness
  b. a permanently sustainable competitive advantage
  c. substantial returns
  d. legal and ethical core values
ANSWER:  a

42. A competitive advantage:

  a. can be permanent if the firm has successfully implemented the strategic management
process.
  b. entails reducing investors' risk to near zero.
  c. can be identified when competitors are unable to duplicate a strategy or find it too
costly to try to imitate.
  d. exists when competing firms are unable to find investors.
ANSWER:  c

43. Above-average returns are:

  a. higher profits than the firm earned the previous year.
  b. higher profits than the industry averaged over the last 10 years.
  c. profits in excess of what an investor expects to earn from a historical pattern of
performance of the firm.
  d. returns in excess of what an investor expects to earn from other investments with a
similar level of risk.
ANSWER:  d

44. The strategic management process is:

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  a. a set of activities that will assure a sustainable competitive advantage and above-
average returns for the firm.
  b a decision-making activity concerned with a firm's internal resources, capabilities, and
.  competencies, independent of the conditions in its external environment.
  c. a process directed by top management with input from other stakeholders that seeks to
earn above-average returns for investors through effective use of the organization's
resources.
  d the full set of commitments, decisions, and actions required for a firm to achieve
.  strategic competitiveness and earn above-average returns.
ANSWER:  d

45. The primary drivers of hypercompetition are __________ and __________.

  a. rising global socio-economic instability; increased inflation
  b. the emergence of a global economy; rapid technological change
  c. increased global competition; decreased tariffs
  d. increased availability of capital; increased competition
ANSWER:  b

46. All of the following are characteristics of the global economy EXCEPT:

  a. the increasing importance of emerging economies as sources of revenue growth.
  b. the free movement of goods, services, people, skills, and ideas across geographic
borders.
  c. the increased use of tariffs to protect industries.
  d. higher levels of opportunities and challenges in new geographic markets.
ANSWER:  c

47. __________ has become one of the world's largest markets, with 700 million potential consumers.
  a. The European Union
  b. The United States
  c. China
  d. Japan
ANSWER:  a

48. __________ has become the second-largest economy in the world.

  a. The United States
  b. The European Union
  c. Japan
  d. China
ANSWER:  d

49. The increasing economic interdependence among countries and their organizations as reflected in the flow of goods
and services, financial capital, and knowledge across country borders is defined as:
  a. hypercompetition.
  b. boundaryless retailing.
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  c. strategic intensity.
  d. globalization.
ANSWER:  d

50. Globalization has led to:

  a. lower operational efficiency, as firms must transport raw materials and finished goods
farther.
  b. increasing loyalty of customers for products made domestically.
  c. declining returns from investment in research and development.
  d. higher performance standards in competitive dimensions, including quality and cost.
ANSWER:  d

51. The "liability of foreignness" is the:

  a. inability of most U.S. managers to truly comprehend foreign cultures.
  b.political disadvantage that U.S. firms have when doing business abroad.
  c. risk of participating outside a firm's domestic markets in the global economy.
  d.preference for "buying local," which always puts foreign firms at a disadvantage when
competing in the U.S. market.
ANSWER:  c

52. Even for companies capable of succeeding in global markets, it is critical that they:
  a. remain committed to and strategically competitive in their domestic market.
  b. introduce many new products immediately after entering a new market.
  c. acquire a local competitor in each significant foreign market.
  d. develop good negotiating skills in order to take advantage of local suppliers in the
international market.
ANSWER:  a

53. The rate of technological diffusion has increased substantially over the past 15 to 20 years. Which of the following
was fastest in penetrating 25 percent of homes in the United States?
  a. Mobile phones
  b. Television
  c. Personal computers
  d. Internet
ANSWER:  d

54. New markets created by the technologies underlying the development of products such as iPods, iPads, and Wi-Fi are
a result of:
  a. disruptive
technologies.
  b. global competition.
  c. knowledge intensity.
  d. hypercompetition.
ANSWER:  a
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55. Henry Ford once said, “If I had asked people what they wanted, they would have said faster horses.” The invention of
the car is an early example of:
  a. the march of globalization.
  b. rapid technological diffusion.
  c. disruptive technologies.
  d. products that were not imitated by competitors.
ANSWER:  c

56. A company’s ability to acquire knowledge is:

  a. less important in the twenty-first century than in previous periods of business
history.
  b. an increasingly valuable source of competitive advantage.
  c. not considered an asset or resource for businesses.
  d. only important in high-technology industries.
ANSWER:  b

57. The CEO of Ridgeway, Inc., realizes that the company's survival depends on developing and acquiring knowledge.
Which of the following actions by the CEO would be MOST consistent with this need?
  a. Ensuring that all current, unique knowledge of the firm is protected by patents
  b. Planning extensive employee training and hiring educated and experienced
employees
  c. Investing in sophisticated databases in relevant knowledge areas
  d. Establishing a system of organizational intelligence gathering
ANSWER:  b

58. Knowledge is composed of all the following EXCEPT:

  a. insight.
  b. expertise.
  c. information.
  d. intelligence.
ANSWER:  a

59. Which of the following statements about organizational knowledge is true?

  a. Knowledge is an intangible resource.
  b Firms lacking the appropriate internal knowledge resources are less likely to invest
.  money in research and development.
  c. The value of knowledge as a proportion of total shareholder value is increasing.
  d All of these are correct.
. 
ANSWER:  d

60. In order to cope with hypercompetition, firms need to develop __________ through continuous learning.
  a. competitive resilience
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  b. strategic flexibility
  c. strategic power
  d. competitive dominance
ANSWER:  b

61. All of the following are assumptions of the industrial organization (I/O) model EXCEPT:
  a. organizational decision makers are assumed to be rational and committed to acting in
the firm's best interests.
  b resources to implement strategies are firm-specific and attached to firms over the long-
.  term.
  c. the external environment is assumed to impose pressures and constraints that
determine the strategies that would result in above-average returns.
  d most firms competing within an industry or within a segment of that industry are
.  assumed to control similar strategically relevant resources and to pursue similar
strategies in light of those resources.
ANSWER:  b

62. The industrial organization (I/O) model argues that the:

  a. key factor in success is choosing the correct industry in which to compete.
  b firm's internal resources and capabilities represent the foundation for development of a
.  value-creating strategy.
  c. key to earning above-average returns is strategic flexibility.
  d internal structure of the organization must match the industry in which it competes for
.  it to earn above-average returns on investment.
ANSWER:  a

63. Which of the following statements is MOST consistent with the I/O view? Performance of a firm is most directly
attributable to:
  a. the power of the financial market stakeholders.
  b. the resources the firm possesses.
  c. the profitability of the industry in which the firm
competes.
  d. hypercompetition within the industry.
ANSWER:  c

64. Firms use the five forces model of competition to identify the __________ of an industry, as measured by its
__________.
  a. size; number of competitors
  b. globalization; percentage of exports
  c. hypercompetition; technology diffusion
  d. attractiveness; profitability potential
ANSWER:  d

65. Although Alibaba is competing in the Internet services industry, it has improved its performance by focusing on
innovation and service diversification. This improved performance is best explained by:
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  a. globalization.
  b. the resource-based model.
  c. the industrial organization (I/O) model.
  d. hypercompetition.
ANSWER:  b

66. An investor is considering in which of two start-up companies to invest. The investor has faith in the industrial
organization (I/O) model of above-average returns and is using that as a guideline to make a decision. Both start-up
companies propose to manufacture health-focused foods with low salt, low sugar, high fiber, and no artificial additives.
RexRich Foods has a business strategy of producing a differentiated product for which consumers will pay more. Green
Pastures Foods is in the health-foods industry because of its internal culture and commitment to healthy lifestyles, but it
does not have any executives with experience in food production. Which firm will the investor feel is MOST consistent
with the I/O model?
  a. Green Pastures Foods
  b. RexRich Foods
  c. Both firms are consistent with the I/O model.
  d. At the entrepreneurial stage, the model that companies follow is not
important.
ANSWER:  b

67. Research shows that approximately _____ percent of a firm's profitability is explained by the industry in which it
chooses to compete, whereas _____ percent is explained by the firm's characteristics and actions.
  a. 90; 10
  b. 60; 40
  c. 36; 20
  d. 20; 36
ANSWER:  d

68. All of the following are resources of an organization EXCEPT:

  a. an hourly production employee's ability to catch subtle quality defects in
products.
  b. oil drilling rights in a promising region.
  c. weak competitors in the industry.
  d. a charity's board of directors of experienced executives.
ANSWER:  c

69. All of the following are assumptions of the resource-based model EXCEPT:

  a. firms acquire different resources and develop unique capabilities based on how they
combine and use resources.
  b firms' performances across time are due primarily to their unique resources and
.  capabilities rather than the industry's structural characteristics.
  c. resources and capabilities are highly mobile across firms.
  d differences in resources and capabilities are the basis of competitive advantage.
. 

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ANSWER:  c

70. __________ is the capacity for a set of resources to perform a task or an activity in an integrative manner.
  a. A capability
  b. A core competence
  c. Sustainable competitive advantage
  d. Organizational intelligence
ANSWER:  a

71. When capabilities serve as a source of competitive advantage for a firm over its rivals, the firm has created a(n):
  a. strategic mission.
  b. inspiring vision.
  c. core competence.
  d. sustainable market niche.
ANSWER:  c

72. In the resource-based model, which of the following factors would be considered a key to organizational success?
  a. Unique market niche
  b. Weak competition
  c. Economies of scale
  d. Skilled employees
ANSWER:  d

73. To have the potential to become sources of competitive advantage, resources and capabilities must be non-
substitutable, valuable, __________, and __________.
  a. unique; easy to imitate
  b. easy to imitate; difficult to implement
  c. rare; costly to imitate
  d. easy to implement; unique
ANSWER:  c

74. The resource-based model argues that:

  a. all resources have the potential to be the basis of sustainable competitive advantage.
  b.resources alone can be a source of sustainable competitive advantage.
  c. the key to competitive success is the structure of the industry in which the firm
competes.
  d.resources that are valuable, rare, costly to imitate, and non-substitutable form the basis
of a firm's core competencies.
ANSWER:  d

75. The resource-based view of the firm:

  a. emphasizes that it is difficult to achieve and sustain a competitive advantage based on
resources alone.
  b argues that the industry environment has a stronger influence on firms' ability to
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.  implement strategies successfully than does the competitive environment.
  c. calls for firms to focus on their homogeneous capabilities to compete against their
rivals.
  d suggests that vision and mission are marketing messages not tied to strategic plans.
. 
ANSWER:  a

76. The goal of the organization's __________ is to point the firm in the direction of where it would like to be in the years
to come.
  a. vision
  b. mission
  c. culture
  d. strategy
ANSWER:  a

77. The Princeton Alliance Church states on its website that "PAC exists to help you live life to the fullest by knowing
God, developing community and bringing hope." This pronouncement is MOST precisely a statement of organizational:
  a. values.
  b. structure.
  c. vision.
  d. culture.
ANSWER:  c

78. A firm's mission is:

  a. a statement of a firm's businesses in which it intends to compete and the customers it
intends to serve.
  b. an internally-focused affirmation of the organization's financial, social, and ethical
goals.
  c. mainly intended to emotionally inspire employees and other stakeholders.
  d. the foundation for the firm's vision.
ANSWER:  a

79. The final responsibility for forming the firm's mission rests with the:
  a. CEO.
  b. top-level managers.
  c. employees.
  d. stakeholders.
ANSWER:  a

80. A key purpose of a vision and mission statement is to inform _________ what a firm is, what it seeks to accomplish,
and who it seeks to serve.
  a. CEOs
  b. stakeholders
  c. regulators
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  d. former
employees
ANSWER:  b

81. Organizational stakeholders include:

  a. unions.
  b. host communities.
  c. employees.
  d. suppliers of capital.
ANSWER:  c

82. The interests of an organization's stakeholders often conflict, and the organization must prioritize its stakeholders if it
cannot satisfy all of them. The __________ is the MOST critical criterion in prioritizing stakeholders.
  a. power of each stakeholder
  b. urgency of satisfying each stakeholder
  c. vulnerability of organizational
stakeholders
  d. social value of each stakeholder
ANSWER:  a

83. Capital market stakeholders include:

  a. industry competitors.
  b. shareholders.
  c. employees.
  d. government regulators.
ANSWER:  b

84. Dissatisfied capital market stakeholders may:

  a. sell their stock.
  b. impose more flexible covenants on subsequent borrowing of
capital.
  c. lobby for better working conditions for employees.
  d. All of these are correct.
ANSWER:  a

85. Greenleaf Property Management has been earning below-average returns for the last three years. Which of the
following statements is true?
  a. Greenleaf will be able to satisfy its multiple stakeholders easily as long as the
stakeholders are committed to the strategic mission of the firm.
  b Greenleaf will be able to minimally satisfy the demands of each stakeholder.
. 
  c. Greenleaf will need to prioritize the demands of its stakeholders based on the political
influence each wields.
  d Greenleaf will not be able to minimally satisfy all stakeholders.
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. 
ANSWER:  d

86. Product market stakeholders include the firm's customers, and the principal concern of this stakeholder group is:
  a. maximizing the firm's return on investment.
  b. receiving the highest-quality services in the industry at any
price.
  c. obtaining reliable products at the lowest possible prices.
  d. increasing the profitability of the firm.
ANSWER:  c

87. Product market stakeholders generally are satisfied when:

  a. a firm's profit margin reflects at least a balance between the returns to capital market
stakeholders and the returns in which they share.
  b a firm's profit margin yields an above-average return to its capital market stakeholders.
. 
  c. the interests of the firm's organizational stakeholders have been maximized.
  d the interests of all stakeholders have been at least minimally satisfied.
. 
ANSWER:  a

88. Before liquidating during a bankruptcy, a company will take several actions to try to satisfy its __________
stakeholders.
  a. capital market
  b. product market
  c. organizational
  d. governmental
ANSWER:  a

89. The Chambers of Commerce of cities and towns often implore citizens to buy from local businesses.  This is because
the organization's role as a taxpayer is MOST important to __________ as stakeholders.
  a. major suppliers of capital
  b. shareholders
  c. host communities
  d. unions
ANSWER:  c

90. A retail outlet can attempt several remedies to improve profitability to meet the expectations of its __________
stakeholders, including closing stores, changing the top management team, and seeking potential buyers.
  a. product market
  b. capital market
  c. organizational
  d. governmental
ANSWER:  b
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91. Organizational stakeholders are usually satisfied when:

  a. their return on investment has been maximized.
  b. customers pay the highest sustainable price for the goods and services they
receive.
  c. companies provide a dynamic, stimulating, and rewarding work environment.
  d. companies are paying the highest prices to suppliers.
ANSWER:  c

92. Product market stakeholders include:

  a. suppliers.
  b. shareholders.
  c. employees.
  d. the firm's chief executive officer (CEO).
ANSWER:  a

93. Refuge Nursing Homes, Inc., (RNH) has been highly profitable in the past 10 years, providing its investors higher
returns than those earned by its direct competitors' investors. RNH has a reputation for providing high-paying managerial
and hourly-employee jobs. However, recent investigations have revealed that the nursing home residents have been
provided substandard care, including non-nutritious and unappetizing meals, non-functional medical equipment, and
inadequate patient-care staffing. Which of the following statements best describes the situation?
  a. RNH has been earning below-average returns, so it has had to prioritize the demands
of its various stakeholders.
  b RNH has prioritized the demands of capital market stakeholders and organizational
.  stakeholders over the demands of product market stakeholders.
  c. RNH has earned above-average returns and so has satisfied the needs of all relevant
stakeholders.
  d RNH has been attempting to minimally satisfy the demands of all of its stakeholders.
. 
ANSWER:  b

94. A highly important means of building employee skills for the global competitive landscape is through:
  a. establishing first-mover advantage.
  b. international assignments.
  c. rigorous diversity training
programs.
  d. knowledge spillovers.
ANSWER:  b

95. The global economy, globalization, rapid technological change, and the increasing importance of knowledge and
people as sources of competitive advantage are creating the need to:
  a. delegate strategic responsibilities to employees "closer to the action."
  b split responsibilities between the CEO and the board of directors to minimize the
.  possibility of corporate scandals triggered by unethical CEOs.
  c. re-centralize the responsibility for strategy to the CEO.
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  d expand the strategic responsibilities to all organizational stakeholders.
. 
ANSWER:  a

96. The strategic leader's work is characterized by:

  a. ambiguous decision situations. 
  b. a willingness to unify stakeholders through skillful manipulation.
  c. an ability to identify solutions to long-range problems.
  d. concentration on the practical day-to-day aspects of the organization's
operations.
ANSWER:  a

97. A major assumption about the strategic management process is that it is:
  a. inspired.
  b. team-based.
  c. rational.
  d. inclusive.
ANSWER:  c

98. A business-level strategy describes:

  a. the businesses in which the company intends to compete.
  b. all policies and procedures used in functional departments.
  c. the actions a firm takes to exploit its competitive advantage over
rivals.
  d. a firm's resources, intent, and mission.
ANSWER:  c

99. For a diversified firm, corporate-level strategy is concerned with:

  a. operating each individual business under the corporate umbrella.
  b determining how each functional department of the firm will operate.
. 
  c. determining the businesses in which the company intends to compete as well as how to
manage its different businesses.
  d coordinating the vision and mission of each subsidiary firm.
. 
ANSWER:  c

100. PGG Mining is making a strategic decision whether to shut down a coal mine in Pennsylvania. It is important to
consider that the decision:
  a. should be based solely on the results of the CEO’s approval of the mine’s general
manager.
  b. has ethical implications for organizational stakeholders.
  c. need not be socially responsible if the firm is making below-average returns from the
mine.

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  d. All of these are important to consider.
ANSWER:  b

101. A large corporation has earned a reputation for being a challenging work environment for employees, placing
demands on employees’ time and pushing them to accomplish tasks, sometimes with little recognition. A recent audit
found that the company was denying employees overtime pay despite the extra work. This is a reflection of the
company’s:
  a. core values of hard work to gain
advancement.
  b. unethical organizational culture.
  c. lack of an organizational mission.
  d. search for its core competencies.
ANSWER:  b

102. In smaller, new venture firms, returns are sometimes measured in terms of:
  a. return on assets.
  b. return on equity.
  c. return on sales.
  d. the amount and speed of growth.
ANSWER:  d

103. A __________ is an integrated and coordinated set of commitments and actions designed to exploit core
competencies and gain a competitive advantage.
  a. goal
  b. strategy
  c. tactic
  d. mission
ANSWER:  b

104. __________ is an investor's uncertainty about the economic gains or losses that will result from a particular
investment.
  a. Return
  b. Reward
  c. Risk
  d. Revenue
ANSWER:  c

105. The culmination of the strategic management process is:

  a. performance.
  b. strategy implementation.
  c. strategy formulation.
  d. analysis.
ANSWER:  a

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106. Managers must adopt a new mind-set that values __________ and the challenges that evolve from constantly
changing conditions.
  a. flexibility
  b. innovation
  c. speed
  d. All of these are correct.
ANSWER:  d

107. __________ innovation is a term used to describe how rapidly and consistently new, information-intensive
technologies replace older ones.
  a. Perpetual
  b. Disruptive
  c. Global
  d. Diffusion
ANSWER:  a

108. __________ provides the firm with new and up-to-date skill sets, which allow it to adapt to its environment as it
encounters changes.
  a. Strategic flexibility
  b. Continuous learning
  c. Knowledge
  d. The Internet
ANSWER:  b

109. The industrial organization (I/O) model is grounded in:

  a. anthropology.
  b. psychology.
  c. economics.
  d. accounting.
ANSWER:  c

110. Firms use both the __________ and __________ models. In fact, these models complement each other in that one
focuses outside the firm while the other focuses inside the firm.
  a. industry; capability
  b. industrial organization (I/O); resource-based
  c. competition; competency
  d. industry; competency
ANSWER:  b

111. Which of the following statements about a vision and mission is true?

  a. A firm's vision is more concrete than its mission.
  b The mission points the firm in the direction of where it would like to be in the years to
.  come.
  c. A vision statement should be clearly tied to the conditions in the firm's external
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environment and internal organization.
  d The mission deals more directly with capital markets.
. 
ANSWER:  c

112. William Ackman is a hedge fund manager who owned a large share of J.C. Penney stock. He was also a member of
the J.C. Penney board. He tried to get the CEO fired, but the board and top management said he breached his boardroom
duties when he publicly disclosed information about the CEO search and financial condition of the company. He resigned
from the board of directors. This is an example of a contentious relationship between: 
  a. the capital market stakeholders and the organizational stakeholders.
  b. the organizational stakeholders and the product market
stakeholders.
  c. the capital market stakeholders and the product market stakeholders.
  d. all of the stakeholders.
ANSWER:  a

113. Strategic leaders are:

  a. located only at the executive level.
  b. located in different areas and levels.
  c. the CEO, COO, and CFO only.
  d. located at different levels, but only in the operating area of the
organization.
ANSWER:  b

114. Successful strategic leaders are:

  a. committed to helping the firm create value for all stakeholder
groups.
  b. committed to nurturing those around them.
  c. decisive.
  d. All of these are correct.
ANSWER:  d

115. Delegation helps:
  a. overload middle managers.
  b. executives control strategy implementation.
  c. to avoid too much managerial hubris at the top.
  d. emphasize profit maximization.
ANSWER:  c

116. Organizational culture refers to: 

  a. an integrated and coordinated set of commitments and actions designed to exploit core
competencies and gain a competitive advantage.
  b the complex set of ideologies, symbols, and core values that are shared throughout the
.  firm.

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  c. a set of capabilities used to respond to various demands and opportunities existing in a
dynamic and uncertain competitive environment.
  d how a firm acquires, uses, and develops its various resources and capabilities.
. 
ANSWER:  b

117. Effective strategic leaders are chosen on the basis of their:

  a. capabilities and accumulation of human capital and skills over
time.
  b. single-minded focus on strategy formation.
  c. aptitude for strategy implementation.
  d. focus on innovation.
ANSWER:  a

118. Strategic leaders, __________, often work long hours, and their work is filled with ambiguous decision situations.
  a. at the top of the organization
  b. regardless of their location in the
organization
  c. in the finance area
  d. in the operations area
ANSWER:  b

119. SWOT stands for:

  a. strategy, wealth, organization, and threats.
  b. success, weakness, opportunities, and taxes.
  c. strength, wealth, organization, and taxes.
  d. strengths, weaknesses, opportunities, and threats.
ANSWER:  d

120. In the strategic management process ASP stands for:

  a. analyses, successes, and purposes.
  b. analyses, strategies, and
performance.
  c. ability, strategies, and purposes.
  d. ability, successes, and performance.
ANSWER:  b

121. The firm's __________ provide the foundation for choosing one or more __________ and deciding which one(s) to
implement.
  a. analyses; strengths
  b. abilities; strengths
  c. analyses; strategies
  d. abilities; strategies
ANSWER:  c
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122. It is important to emphasize that primarily because they are related to how a firm interacts with its stakeholders,
almost all strategic management process decisions have __________ dimensions.
  a. ethical 
  b. local 
  c. political 
  d. global 
ANSWER:  a

123. A company competing in a single product market has:

  a. no business-level strategy and one corporate-level strategy.
  b. one business-level strategy and no corporate-level strategy.
  c. more than one business-level strategy.
  d. one business-level strategy and one corporate-level strategy.
ANSWER:  d

Essay

124. Define strategic competitiveness and above-average returns. What is the relationship between strategic
competitiveness and returns on investment?
ANSWER Strategic competitiveness is achieved when a firm successfully formulates and
:   implements a value-creating strategy. Above-average returns are returns in excess of
what an investor expects to earn from other investments with a similar amount of risk.
Firms will only be able to earn above-average returns if they develop a competitive
advantage. A firm has a competitive advantage when it implements a strategy that
creates superior value for customers and that competitors are unable to duplicate or
find it too costly to try to imitate.

125. Hypercompetition is a characteristic of the current competitive landscape. Define hypercompetition, and identify its
primary drivers. How can organizations survive in a hypercompetitive environment?
ANSWER Hypercompetition describes competition that is excessive such that it creates inherent
:   instability and necessitates constant disruptive change for firms in the competitive
landscape. Hypercompetition results from the dynamics of strategic maneuvering
among global and innovative combatants. It is a condition of rapidly escalating
competition based on price-quality positioning, competition to create new know-how
and establish first-mover advantage, and competition to protect or invade established
product or geographic markets. In hypercompetition, firms often aggressively
challenge their competitors in the hopes of improving their competitive position and
ultimately their performance. The two primary drivers of hypercompetition are the
global economy and rapid technological change. To survive in a hypercompetitive
environment, firms need strategic flexibility. This demands continuous learning which
allows the firm to develop new and up-to-date skills so that it can adapt to its
environment as it encounters change.

126. Describe the industrial organization (I/O) model of above-average returns. What are its main assumptions? What is
the key to success according to the I/O model?
ANSWER The I/O model of above-average returns argues that the external environment is the
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:   primary determinant of firm success, rather than the firm's internal resources. The
model has four underlying assumptions. First, the external environment is assumed to
impose pressures and constraints that determine the strategies that would result in
above-average returns. Second, most firms competing within an industry or within a
segment of that industry are assumed to control similar strategically relevant resources
and to pursue similar strategies in light of those resources. Third, resources used to
implement strategies are assumed to be highly mobile across firms, so any resource
differences that might develop between firms will be short-lived. Fourth, organizational
decision makers are assumed to be rational and committed to acting in the firm's best
interests, as shown by their profit-maximizing behaviors. The key to success according
to the I/O model is to find the most attractive industry (the one with the highest profit
potential) in which to compete.

127. Describe and discuss the resource-based model of above-average returns.

ANSWER The resource-based model focuses on the firm's internal resources and capabilities. The
:   uniqueness of these resources and capabilities determine the firm's strategy and its
ability to earn above-average returns. The firm's resources are inputs into its production
process. Resources must be formed into capabilities, the capacity to perform a task or
activity in an integrative manner. Capabilities that give a firm a competitive advantage
are called core competencies. This model assumes that resources and capabilities are
not highly mobile across firms; consequently, all firms within a particular industry may
not possess the same strategically relevant resources and capabilities. Therefore,
different firms will have different core competencies. The organization's strategy is
based on finding the best environment in which to exploit its core competencies.

128. What are a firm's vision and mission? What is the value to the firm of having a specified vision and mission?
ANSWER Vision is a picture of what the firm wants to be and, in broad terms, what it wants to
:   ultimately achieve. Thus, a vision statement articulates the ideal description of an
organization and gives shape to its intended future. In other words, a vision statement
points the firm in the direction of where it would like to be in the years to come. The
vision is the foundation for the firm's mission. A mission specifies the businesses in
which the firm intends to compete and the customers it intends to serve. The firm's
mission is more concrete than its vision. The value of having a vision and mission is
that they inform stakeholders of what the firm is, what it seeks to accomplish, and who
it seeks to serve.

129. Describe an organization's various stakeholders and their different interests. Under what condition can the firm most
easily satisfy all stakeholders? If the firm cannot satisfy all stakeholders, which ones must it satisfy in order to survive?
ANSWER Stakeholders are the individuals, groups, and organizations that can affect the firm's
:   vision and mission, are affected by the strategic outcomes achieved, and have
enforceable claims on the firm's performance. There are three principal types of
stakeholders. First, there are the capital market stakeholders. These stakeholders
include the shareholders and the major suppliers of capital to the firm. They are most
interested in the return on capital in relation to the risk incurred. The second group of
stakeholders is the product market stakeholders. This group includes customers,
suppliers, host communities, and unions representing workers. Customers demand
reliable products at the lowest possible prices. Suppliers seek loyal customers who are
willing to pay the highest sustainable prices for the goods and services they receive.
Host communities want companies willing to be long-term employers and providers of

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tax revenues without placing excessive demands on public support services. Union
officials are interest in secure jobs, under highly desirable working conditions, for
employees they represent. The final group of stakeholders is the organizational
stakeholders. This group includes the employees (both managerial and non-
managerial). These stakeholders expect a firm to provide a dynamic, stimulating, and
rewarding work environment. The firm can most easily satisfy all stakeholders if it
earns above-average returns. If the firm does not earn above-average returns, it must
prioritize its stakeholders by their power, the urgency of satisfying each particular
stakeholder group, and the degree of importance of each to the firm. The firm must
then make trade-offs among the stakeholders.

130. Who are the firm's strategic leaders?  What things can a strategic leader focus on to be effective? 
ANSWER The firm's strategic leaders include the CEO and top-level managers, but they also
:   include organizational members who have been delegated strategic responsibilities.
Strategic leaders use the strategic management process to help the firm reach its vision
and mission.  Effective leaders must embrace change in the dynamic competitive
landscape. They should promote innovation in their organization. They can also
leverage partnerships with external parties and organizations to advance the company.
To increase incremental knowledge, strategic leaders can promote exploratory and
exploitative learning within the team. An ambicultural approach, or global mind-set,
can also help the company compete in a global economy.

131. What are the primary aspects of the strategic management process? (Note: You may reference specific chapters from
the text in formulating your response.)
ANSWER This is a roadmap question for the entire strategic management course. Students will
:   likely have a far greater understanding of the big picture after having gone through the
entire course.

The strategic management process consists of three primary processes: analysis

(Chapters 2 and 3), strategy formulation (Chapters 4–9) and implementation (Chapters
10–13).

Analysis. Analysis involves the development of an understanding of the external

environment (Chapter 2) and internal organization (Chapter 3). These analyses are
completed to identify marketplace opportunities and threats in the external environment
and to decide how to use the resources, capabilities, core competencies, and
competitive advantage in the firm's internal organization to pursue opportunities and
overcome threats.

Formulation. With knowledge about its external environment and internal

organization, the firm forms its vision and mission (Chapter 1) and makes decisions as
to what strategies to utilize to provide returns to shareholders. These decisions involve
the selection of business-level strategies (Chapter 4), which are the actions a firm takes
to exploit its competitive advantage over rivals, and its corporate-level strategy
(Chapter 6), which is concerned with determining the businesses in which the company
intends to compete as well as how to manage its different businesses. The ability to
utilize a strategy will be impacted by competing firms. This is described as the
dynamics of competition (Chapter 5). Formulation involves the selection of
mechanisms such as acquiring other businesses and restructuring the firm's portfolio of
businesses (Chapter 7), selecting an international strategy (Chapter 8), and the use of
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cooperative strategies (Chapter 9), wherein firms form a partnership to share their
resources and capabilities in order to develop a competitive advantage.

Implementation. Implementation is putting the formulated plan into action.

Implementation is facilitated by different mechanisms used to govern firms (Chapter
10), the use of appropriate organizational structure and mechanisms to control the
firm's operations (Chapter 11), the patterns of strategic leadership appropriate for the
firm's strategy and competitive environments (Chapter 12), and the use of strategic
entrepreneurship (Chapter 13) as a path to continuous innovation.

The objective of all of these activities is to manage the firm in a manner that produces
above-average rates of return.

132. Define globalization, and describe some of its consequences. 

ANSWER Globalization is the increasing economic interdependence among countries and their
:   organizations as reflected in the flow of goods and services, financial capital, and
knowledge across country borders.  

Globalization increases the range of opportunities for companies.  Firms engaging in

globalization of their operations must make culturally sensitive decisions.
Globalization has led to higher performance standards in many competitive
dimensions, including those of quality, cost, productivity, product introduction time,
and operational efficiency. In addition to firms competing in the global economy, these
standards affect firms competing on a domestic-only basis.  Thus, managers have to
learn how to operate effectively in a "multi-polar" world with many important
countries having unique interests and environments. Firms must learn how to deal with
the reality that in the competitive landscape of the twenty-first century, only companies
capable of meeting, if not exceeding, global standards typically have the capability to
earn above-average returns. The risks of participating outside of a firm's domestic
markets in the global economy are labeled a "liability of foreignness."

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