Organizational Behavior –Quiz 2 Practice Questions

1. Which of the following is not a proper way for a manager to build employees’ self-esteem?
a. Offer work involving monotony
b. Be supportive
c. Strive for management-employee cohesiveness
d. Reward successes
e. Offer work involving variety

2. Betty regulates her self-expressive behavior and adapts to the demands of the situation. She
can be described as having a high
a. self-monitoring behaviour
b. cross-cultural awareness
c. self-esteem
d. self-efficacy
e. learned helplessness

3. Researchers have found a positive relationship between self efficacy and

a. positive behavior
b. negative behavior
c. job performance
d. job design
e. career success

4. Mandy has been asked to give a speech to students in her program about the importance of
organizational behavior to career success. She has high self-efficacy about giving the speech and
will
a. work hard to make a good impression
b. be creative
c. take the time to prepare a good speech
d. set goals
e. all the answers are correct

5. According to field research, there is a high positive relationship between self monitoring and
a. career success
b. job monitoring
c. feedback
d. job design
e. None of the above

6. Henry is described as outgoing, talkative, sociable, and assertive. Which personality

dimension is he demonstrating?
a. extraversion
b. agreeableness
c. conscientiousness
d. emotional stability
e. openness to experience

7. Amy is intelligent, imaginative, and broad-minded. Which of the ‘Big Five’ personality
dimensions would she fall under?
a. emotional stability
b. extraversion
c. agreeableness
d. conscientiousness
e. openness to experience

8. Which of the following is not one of the big five personality dimensions?
a. extraversion
b. locus of control
c. agreeableness
d. openness
e. conscientiousness

9. How much personal responsibility individuals take for their behavior and its consequences is
termed
a. self-serving bias
b. self-monitoring
c. locus of control
d. causal attribution
e. fundamental bias
10.Which of the following could lead to negative job performance?
a. self-monitoring
b. pride
c. relief
d. joy
e. envy

11. Positive emotions are experienced when you are in circumstances that
a. are goal-congruent
b. are inconsistent with your goals
c. are consistent with others’ emotions
d. are in conflict between required and true emotions
e. must be judged in terms of intensity

12. The area of emotional intelligence is important in the workplace because social problem
solving and the ability to control one’s emotions

a. cannot be controlled
b. is difficult to identify in job interviews
c. is not necessary for customer service
d. can be taught and learned
e. is dealt with in Universities across Canada

13. Which is the following is not one of the key components of emotional intelligence?
a. self-awareness
b. self-motivation
c. social awareness
d. relationship management
e. self-management

Chapter 4 Questions

1. Which is not a terminal value?

a. sense of accomplishment
b. happiness
c. pleasure
d. ambition
e. wisdom

2. An individual’s strong, enduring beliefs is referred to as one’s

a. system
b. values
c. terminal values
d. instrumental values
e. attitude

3. An instrumental value
a. directs us in determining how we should behave in the pursuit of our terminal goals
b. is one of three value dimensions
c. is a desired end state
d. is the only value dimension
e. is a value conflict

4. Monique does not lie or cheat, and values honesty at all times. She is demonstrating a(n)
a. value commitment
b. terminal value
c. instrumental value
d. value conflict
e. value similarity

5. The types of value conflicts discussed in class are:

a. interpersonal value conflict, intrapersonal value conflict, individual-organization value
conflict
b. instrumental value conflict, terminal value conflict, personal value conflict
c. person value conflict, organization value conflict, other value conflict
d. employee value conflict, manager value conflict, organization value conflict
e. none of the answers are correct
6. Value congruence is
a. a complex web of demographics and economic factors
b. encountered by all employees
c. the core of all personality conflicts
d. the similarity between personal values and value system of an organization
e. none of the answers define value congruence

7. Anthony refused to go on a business trip as his child was having surgery. This is an example
of
a. value attainment
b. work/family consensus
c. positive value congruence
d. a lack of value congruence
e. value similarity

8. Practical insights about work/family conflict include:

a. flexibility in work hours
b. a supportive family philosophy by the employer
c. the necessity to manage work/family conflict
d. The necessity to seek employees’ opinion about scheduling issues
e. all of the responses are practical insights about work/family conflict

9. Providing the means for employees to practice their faith is

a. not a good practice
b. a win for the employees but a loss of time for the employer
c. a win for both the organization and the employee
d. not stipulated in any code of conduct
e. an individual/organization value conflict

10. An attitude is
a. one’s beliefs
b. a preferred way of behaving in some circumstances
c. the similarity between personal values and organizational values
d. a learned predisposition that enable a person to respond to a given situation
e. avoiding conflict

11. The three components of attitude are:

a. cognitive dissonance component, affective component, behavioral component
b. subjective component, affective component, value component
c. cognitive component, affective component, behavioral component
d. cognitive component, affective component, subject component
e. terminal component, instrumental component, value component
12. Ali has a positive attitude towards work. He is more likely to:
a. work to the requirements listed in his job description
b. do less than what is required at his job
c. work longer hours if required and work harder
d. work the same number of hours as his colleagues
e. none of the above

13. Organizational commitment is

a. the extent of positive and negative employee commitment
b. the attitude of the employee
c. the values and attitude of the employees
d. the extent to which an employee identifies with an organization
e. the extent to which an employee does not identify with an organization

14. Marcia feels she has an obligation to her employer and to continued employment at the
organization. This is referred to as:
a. continuance commitment
b. affective commitment
c. normative commitment
d. organizational commitment
e. psychological contract

15. What term refers to the awareness of financial loss associated with leaving the organization?
a. affective commitment
b. continuance commitment
c. normative commitment
d. organizational commitment
e. psychological contract

16. What term refers to employees’ emotional attachment to and involvement with the
organization?
a. affective commitment
b. continuance commitment
c. normative commitment
d. organizational commitment
e. psychological contract

17. Which variable does not have a positive correlation with job satisfaction?
a. turnover
b. motivation
c. job involvement
d. organizational citizenship
e. organizational commitment
18. Brad has a high level of job involvement.
a. He has a passion and enthusiasm for his job
b. He goes to work even when he is not feeling well
c. He feels he makes a difference to the organization
d. All of the above
e. None of the above
19. Need fulfillment, discrepancy, value attainment, equity, and disposition relate to:
a. organizational commitment
b. job satisfaction
c. attitudes
d. values
e. psychological contract