Student Assessment Tasks

BSBINM501 Manage an information or knowledge

management system
BSBINM501 Manage an information or knowledge management system Student Assessment Tasks

Table of Contents

Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Knowledge management project 8
Assessment Task 1 Instructions 9
Assessment Task 1 Checklist 11
Assessment Task 2 Cover Sheet 13
Assessment Task 2: Conduct coaching and mentoring 14
Assessment Task 2 Instructions 15
Assessment Task 2 Checklist 18
Assessment Task 3 Cover Sheet 20
Assessment Task 3: Planning project 21
Assessment Task 3 Instructions 22
Assessment Task 3 Checklist 24

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Assessment Information

The assessment tasks for BSBINM501 Manage an information or knowledge management system are
included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment Plan
Assessment Task Overview

1. Knowledge management project You are required to complete research internally and
externally to prepare a briefing report for the CEO of a case
study organisation.

2. Conduct coaching and mentoring You are required to conduct a coaching and mentoring
session with a team member who has used the new learning
management system and experienced a system failure.

3. Planning project You are required to develop and update a learning and
development plan.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per RSB’s
assessment appeals process.

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

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Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
• Course identification code
• Assessment Task number
• Document title (if appropriate)
• Student name
• Date it was created
For example, BSBINM501 AT2.1 Briefing Report Joan Smith 20/10/20

Additional Resources
You will be provided with the following resources before you begin each Assessment Task.

Assessment Task 1
• Strategic and Operational Plan
• Organisational Chart
• Legislation and Regulations Register
• Learning Needs Analysis
• Briefing Report Template

Assessment Task 2
• Systems Feedback Report Template
• Strategic and Operational Plan
• Information Policy and Procedures
• Customer Service Policy and Procedures

Assessment Task 3
• Learning and Development Operational Plan Template

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Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or Not satisfactory (NS). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
RSB’s re-assessment policy.

Depending on the task, this may include

• resubmitting incorrect answers to questions (such as short answer questions and case studies)
• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
• redoing a role play after being provided with appropriate feedback about your performance
• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:
• a summary of the assessment task
• information on the resources to be used
• submission requirements
• re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.

Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

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Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.

Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No

Student name

Student number

Student signature

Date

Assessor name

Assessor signature

Date

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Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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Assessment Task 1: Knowledge management project

Task summary
You are required to complete research internally and externally to prepare a briefing report for the CEO of a
case study organisation.

This assessment is to be completed in the simulated work environment in RSB.

Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Strategic and Operational Plan
• Organisational Chart
• Legislation and Regulations Register
• Learning Needs Analysis
• Briefing Report Template

Submit
• Completed briefing report.

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Assessment Task 1 Instructions

Carefully read the following:

King Edward VII College was established in 2010. The College is based in Melbourne CBD and offers a
range of courses in management, marketing, human resources and international business. It currently has
around 500 students enrolled across all of its courses.

The College is very popular due to its competitive pricing structure, great teaching staff and state of the art
facilities. The college has a warm and embracing culture which is collaborative in nature and a strong bond
amongst its team members and this culture permeates through the business and is attractive to new staff
and students alike.

Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in
Sydney. The Brisbane campus will commence in October 2020 and Sydney in early 2020. Campus
locations are already in place, with the process being overseen mainly by the CEO and Finance Manager.
No staff have been employed as yet, but it is anticipated that each campus will require a receptionist, a
student services officer and 4 trainers.

All other staff functions will be completed by existing staff at the Sydney campus until such time as student
numbers increase substantially. It is anticipated that maximum student numbers at the new campuses will
be up to 50 students per campus. The College currently employs 24 staff members. Positions can be seen
by viewing the company’s organisational chart.

There have recently been discussions around setting up completely online courses, looking into virtual
classrooms, webinars and online cloud-based assessment systems to move the college away from paper-
based filing systems for the new campuses. Ideas that came out of a recent management meeting include
questions about whether the college should investigate web chats for student learning support.

The strengthening of the learning management system is a strategic priority for the college because of its
relevance to both improving learning outcomes and ensuring effective and efficient education systems that
align and respond to the needs of the future workforce.

All workstations currently have Windows 7 and Office 2010 installed on all computers. The network operates
using Windows Server 2008 (R2). PCs are all approximately 6 years old. There is no cloud system in place
and staff and learners of the RTO can only access data at work through the colleges on campus computers.

A number of training staff are expected to increasingly work in multiple locations due to the establishment of
the new campuses. The CEO is in discussions with the HR department around flexible working arrangement
strategies and policies to improve staff retention and demonstrate to their staff that they live their values.
The CEO believes with the introduction of online and blended learning, trainers could work from home to
mark assessments and even deliver training.

Complete the following activities:

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1. Develop a briefing report

You are required to complete a briefing report for the CEO of the college that provides
information on the potential options for the company’s business systems.

Begin by reviewing the following documents:

• Strategic and Operational Plan
• Organisational Chart
• Legislation and Regulations Register
• Needs Analysis

Then write a briefing report that includes the following:

• A detailed analysis of current organisational goals, operating systems and the
industry/market environment within which the organisation is operating.
• An outline of the current organisation culture and current systems of the business. Review
the organisational structure and identify the key stakeholders who may be impacted by a
systems innovation and the key stakeholders who could play a role in conceptualising and
supporting systems innovations
• An outline of the current target market of the college and compare with typical markets of
RTOs in Melbourne (discuss additional markets that King Edward is not engaged with).
• A competitor analysis on at least three of King Edward College’s direct competitors in the
Melbourne area who are also offering e-learning and online course options. Compare and
contrast the business processes and methods of delivering their students a learning
experience.
• A needs analysis that identifies and gives an outline of the current needs of the learners in
relation to the business’s learning management systems.
• A review of the needs analysis and identify and outline the needs of the key administration
and training staff in relation to innovating the business’s learning management systems.
• Relevant legislation at state and federal level that learning management systems within the
business, especially, regarding freedom of information codes of conduct, and the national
standards in regard to privacy, freedom of information and knowledge management.
• Compare and contrast King Edwards’ current business operations against the findings of
the competitors, identify and summarise the gaps the college currently has in competing in
the current market in relation to their student offerings and experience.
• Outline the resources required to support system changes within the organisation.
• Identify the internal and external information sources used in this report.
• Suggest at least two new and innovative ideas that will ensure that work practices and
processes are continuously improved

Use the Briefing Report Template to guide your work.

When completed, submit your report to the CEO (your assessor).

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Assessment Task 1 Checklist

Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Define the organisation’s strategic direction, operating

systems and objectives around innovating the business
systems?

Outline the culture and current systems of the

business, outlining the key business stakeholders who
will be impacted by innovation to the learning
management systems?

Identify and outline the current needs of the learners in

relation to innovating the businesses learning
management systems?

Identify and outline the needs of the key administration

and training staff in relation to innovating the
businesses learning management systems?

Identify and summarise the gaps the college currently

has in competing in the current market in relation to
their student offerings and experience?

Investigate competitors and typical markets and

analyse and compare current market and customer
base with typical ones of other RTO competitors?

Complete a competitor analysis and compare the

business processes and methods of delivering their
students a learning experience.?

Identify relevant legislation at state and federal level

that learning management systems within the business
regarding freedom of information codes of conduct, and
the national standards in regard to privacy, freedom of
information and knowledge management?

Outline the resources required to support system

changes within the organisation?

Identify internal and external sources of information?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

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Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Date

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Assessment Task 2 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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Assessment Task 2: Conduct coaching and mentoring

Task summary
You are required to conduct a coaching and mentoring session with a team member who has used the new
learning management system and experienced a system failure.

This assessment is to be completed in the simulated work environment in RSB.

Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Systems Feedback Report Template
• Strategic and Operational Plan
• Information Policy and Procedures
• Customer Service Policy and Procedures

Submit
• A written request to the LMS Developer (assessor), seeking technical help.
• Systems feedback report

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Assessment Task 2 Instructions

Carefully read the following:

The College used your Briefing Report to research and review, select and trial a Learning Management
System (LMS) for an 18-month period. The College has been using the LMS for three months now.

Due to your success and contribution as Learning and Development Assistant, you have been promoted to
Learning and Development Manager as the previous one has moved on. As part of your new role you are to
ensure the successful implementation of the Learning Management System and develop further business
systems to support its implementation.

To date, the college has experienced a few complaints from learners and trainers on issues in the
assessment section of the system. The CEO has sent you an email request that you conduct a coaching
and mentoring session with a key staff member, Jimmy Grove. The session will be used to help you attain
feedback on the implementation of the learning management system in order to help you in planning and
implementing a learning and development plan to encourage staff to embrace the business systems and
foster innovation in the workplace.

Jimmy is the Head Trainer and Training Manager. Whilst Jimmy does undertake training with students, his
primary role is to motivate, train and manage the other 14 trainers in the college. Unfortunately, Jimmy is
losing his motivation to motivate his staff in the new system as he too has experienced the issues with it and
is tiring from his staff continually complaining about the assessment section of the system.

The CEO would like you to work with Jimmy to problem solve some of the key issues the trainers have been
experiencing in the new LMS by working with Jimmy to brainstorm and develop a learning and development
strategy to overcome the issues.

The keys issues staff have been experiencing are a result of them not following workplace procedures:
• Staff have been locked out of the system. ICT staff have determined this is a result of the computer
privacy procedure not being followed.
• The computer privacy policies and procedures require staff to reset their access password every 6
weeks. If the password isn’t reset within the required timeframe (1 week from the password request
being sent) the staff are locked out of the system. This causes significant staff down-time.
• Trainers haven’t been saving the grades of their students into the system when they have marked
their work, as a result, students think their work hasn’t been marked and have been complaining. This
is also causing issues with the data migration from the learning management system into the other
business systems, as the data being migrated isn’t accurate.
• Trainers have been marking students work in the system without providing feedback to the students.

The college’s new marking policy and procedures outlines that trainers must mark all of the students work
within the learning management system and provide detailed feedback to their students.

Complete the following activities:

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1. Conduct a coaching and mentoring session with the Training Manager

Jimmy Grove (Assessor) is the Head Trainer and Training Manager, who has used the new
learning management system and experienced a system failure.

The purpose of the coaching and mentoring session is for you to facilitate a learning
experience, whilst attaining vital feedback from a key business stakeholder on the performance
of the system implementation.

Prior to carrying out the meeting, review the following company documents to ensure that you
are familiar with them and can discuss them with the Training Manager when necessary.

Within your coaching and mentoring session, you must:

• Ask the team member for feedback on his experience with the Learning Management
System.
• Support the learning management system by assisting the trainer to address any issues or
problems they have faced with the system.
• Address the multiple system implementation issues the trainer reveals through using
mentoring techniques; provide feedback and suggestions to improve the trainer and his
team’s work practices and processes. Suggestions should include the implementation of
business procedures as mentioned
• Use mentoring techniques to provide feedback and recommend suggestions to improve the
trainer and his team’s work practices and processes.
• Analyse the impact of the new system on the trainers, resources and organisational policies
and procedures
• Explain organisational policies and procedures including:
o Records management
o Information management
o Commercial confidentiality
o Customer service

• Reference the policies and procedures relevant to the information system and ensure they
have been implemented accurately.
• Use coaching techniques to brainstorm with Jimmy a range of potential solutions including a
new learning and development system which will be used to support the LMS including staff
learning and development opportunities that will:
o Assist staff to embrace changing systems
o Encourage staff to innovate in the workplace

During the coaching and mentoring session, you will need to demonstrate effective
communication skills including:
• Speaking clearly and concisely
• Using plain English to ensure that terminology can be understood by Jimmy
• Using non-verbal communication to assist with understanding, rapport building and
relationship development
• Asking probing open questions to make sure attendees understand the information
• Responding to questions as required

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• Using active listening techniques to confirm understanding

• Using positive, future-focused language and questions

After the coaching session you will be required to develop the learning and development plan
and conduct a training session from within it.

2. Seek technical specialist support

After your coaching and mentoring session, one of the trainers has come to you with an
innovative solution to the grading issue. This following is a transcript of what the trainer
suggested to you.

“I know that the grading issue could be resolved by trainers following the business procedure
and saving the grade before they exit the learning management system or click to another
screen, but I was thinking how useful it would be if the learning management system had an
auto save function. That way we wouldn’t have to remember to save. It would also prevent any
further issues with the internet timing out before we have the chance to save the grade.”

To investigate if this is a viable solution, you will need to seek technical specialist help from the
Learning Management System (LMS) Developer.

Do this by submitting an email to the LMS Developer (your assessor), seeking technical help.
Your request should ask if this is possible.

3. Document the findings of the coaching and mentoring session in a systems feedback report
The CEO has requested you document the findings of the coaching and mentoring session by
preparing a feedback report in alignment with the Operational Plan and Meeting Policies and
Procedures.

In preparing your report, review Strategic and Operational plan and identify based on the
feedback you have received, the system’s ability to meet the operational objectives.

Your report should include a summary of the overall feedback given by Jimmy including:
• The strengths of the system
• The limitations of the system
• Two or more recommendations to address the limitations including at least one way to
improve the system and one learning and development opportunity to improve the staff’s
attitude towards the system

Use the Systems Feedback Report Template to complete this task.

When completed, submit your feedback report to the CEO (your assessor).

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Assessment Task 2 Checklist

Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Take account for the trial by consulting with the

Training Manager on the system issues and sought
feedback on the Learning Management System?

Use coaching techniques to brainstorm and elicit

solutions to the system implementation issues
experienced through the process of coaching?

Use mentoring techniques to provide feedback and

recommend suggestions to improve the trainer and his
team’s work practices and processes?

Avoids engaging in conversations that are not

conductive to a positive coaching environment?

Monitor and encourage the use of business policies to

ensure business compliance, system effectiveness and
overall systems efficiency?

Support the use of the system in the college, promoting

its benefits?

Evaluated and discussed a range of learning and

development ideas and concepts to foster innovation in
the workplace?

During the coaching and mentoring session,

demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using plain English to ensure that terminology can
be understood by Jimmy
• Using non-verbal communication to assist with
understanding, rapport building and relationship
development
• Asking probing open questions to make sure
attendees understand the information
• Responding to questions as required
• Using active listening techniques to confirm
understanding
• Using positive, future-focused language and
questions

Analyse the impact of the new system on the trainers,

resources and organisational policies and procedures?

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Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Seek technical advice to integrate feedback and adjust

system to reflect systems improvement?

During the coaching session, took full responsibility of

following the Meeting Policies and Procedures?

Monitored and reviewed the system for alignment with

the colleges goals to foster innovation.

Review operational plan and report on the system

feedback, strengths and limitations of the system using
analysis and critical thinking?

Analysed the impact of the learning management

system on the businesses policies, procedures, people
and overall business resources in alignment with the
operational plan?

Suggest two opportunities to improve the system?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

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Assessment Task 3 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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Assessment Task 3: Planning project

Task summary
You are required to develop and update a learning and development plan.

This assessment is to be completed in the simulated work environment in RSB.

Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Learning and Development Operational Plan Template

Submit
• Learning and Development Operational Plan
• Revised Learning and Development Operational Plan
• Email to all staff

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Assessment Task 3 Instructions

Carefully read the following:

The CEO has sent you an email, congratulating you on your hard work on the coaching and mentoring
session and a comprehensive Systems Feedback Report. In the email the CEO confirmed they liked your
innovative ideas on improving the system and engaging staff.

The CEO would now like you to expand your ideas of staff engagement by developing a learning and
development (L&D) Operational Plan that can be implemented over the next 12 months to support the
implementation of the new system and continue the LMS Trial.

The purpose and goals of the plan is to:

• Improve the attitudes of training staff towards the new system
• Conduct monthly learning activities educating training staff of the features and functionality to the
system
• Improve the efficiencies of training staff using the system
• Improve staff awareness and use of organisational policies and procedures.

The CEO has given you a budget of $20,000 to roll out the learning and development opportunities which is
to cover the business resources. As the Learning and Development Manager you will be designing and
delivering all of the learning activities which will remove the need to budget in development and delivery
costs into your plan as these are covered in your current wage.

The CEO would like to see you enhance your learning and development activities by incorporating the
external assistance of the learning management system themselves.

Complete the following activities:

4. Design and develop a new learning and development system for the business.
Using the Learning and Development (L&D) Operational Plan template, design and develop a
new learning and development system to be implemented to support the implementation of the
new learning management system.

Use your briefing report, the systems feedback report and the CEO’s feedback, evaluate the
coaching, training and overall learning needs of the people using the learning management
system.

Use the Learning and Development Planning Template to develop your plan. Within your plan
you must identify the resources required, supportive timelines and responsibilities of the
relevant staff and a communication strategy to support the L&D activities.

In your planning, support the CEO’s identified need for external assistance in enhancing the
learning and development activities, incorporate external assistance with the training and
development activities into your learning and development plan.

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Your learning activities must include three or more different learning activities to be rolled out
over 12 months including a monthly learning session and a coaching session, that supports the
efficient usage of the learning management system.

When completed, submit your plan to the CEO (Assessor) to seek approval for the usage of the
human, financial and physical resources.

The CEO approved your Learning and Development Operational Plan.

Since implementing the Learning and Development Operational Plan you have received feedback from both
the learners and the CEO. You have been asked to suggest improvements to the Learning and
Development system, to better align with organisational goals and supportive policies and procedures.

Review the feedback you have received and make adjustments to your Learning and Development
Operational Plan to reflect the feedback received.

5. Revise and update the learning and development operational plan.

Based on the feedback you have received from the CEO (assessor) adjust your Learning and
Development Operational Plan to incorporate the feedback you have received.

Save the revised plan as Revised Learning and Development Operation Plan.

When completed, submit your revised plan to the CEO (your assessor) for their approval.

6. Consult staff on the new Learning and Development Operational Plan

The CEO has approved your revised plan and request you now share it with the rest of the
college.

Send a group email to all staff of the college (your assessor), informing them of the new
Learning and Development Operational Plan to be rolled out.

The body of your email should include a basic overview to of the system and refer the staff to
read the Learning and Development Operational Plan for further information.

Attach the Updated Learning and Development Operational Plan.

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Assessment Task 3 Checklist

Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Use analysis and critical thinking and feedback to

identify the potential impact of the proposed
learning activities on the business, budget,
resources and people?

Use the organisation’s objectives, current learning

management system, and resources to clearly
articulate a new system for organisational learning
and development to support systems innovation in
the college?

Explain how the proposed learning and

development system supports innovation in the
organisation and addressed the organisational
innovation objectives?

Identify the resources required for the learning and

development operational plan?

Consult with the CEO to secure the resources

required for the learning and development
operational plan.

Plan and organise learning activities to support the

use of the learning management system?

Develop a communication strategy to support the

use of the learning management system?

Identify, develop and select feasible learning ideas

and have them approved by the CEO?

Evaluate the coaching and training needs of staff

using the learning management system?

Determine appropriate context, parameters and

technical context of learning activities to support
the trial process of the LMS and overall learning
and development system being proposed?

Modify the operational plan to better align with

organisational goals and policies and procedures.

Presents relevant financial budgets surrounding

proposed learning activities in alignment with
overall budget allocated by CEO?

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BSBINM501 Manage an information or knowledge management system Student Assessment Tasks

Student’s name:

Completed
successfully
Did the student: Comments
Yes No

Use appropriate communication protocol to submit

the completed and adjusted learning and
development operational plan?

Roll out the program to staff members?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

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