Scribd
Upload
81 views2 pages

Employee Grievance Procedures Guide

The document outlines grievance procedures for employees. It recommends that employees first try to resolve issues informally with their direct supervisor. If that is not possible, employees should file a formal grievance with HR. The HR department will then follow steps to investigate the grievance, including filling out forms, interviews, mediation if needed, keeping parties informed, making a decision, and dealing with appeals. Record keeping is also required. Disciplinary procedures may be initiated depending on the nature of the grievance.

Uploaded by

lucky
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
81 views2 pages

Employee Grievance Procedures Guide

The document outlines grievance procedures for employees. It recommends that employees first try to resolve issues informally with their direct supervisor. If that is not possible, employees should file a formal grievance with HR. The HR department will then follow steps to investigate the grievance, including filling out forms, interviews, mediation if needed, keeping parties informed, making a decision, and dealing with appeals. Record keeping is also required. Disciplinary procedures may be initiated depending on the nature of the grievance.

Uploaded by

lucky
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

GRIEVANCE

Procedures
Employees are encouraged to talk to each other to resolve their problems. When this
isn’t possible, employees should know how to file a grievance:

1. Communicate informally with their direct supervisor. The supervisor will try to
resolve the problem. When employees want to complain about their supervisor, they
should first try to discuss the matter and resolve it between them. In that case, they’re
advised to request an informal meeting. Supervisors should try to resolve any grievance
as quickly as possible. When they’re unable to do so, they should refer to the HR
department and cooperate with all other procedures.
2. If the grievance relates to a supervisor behavior that can bring disciplinary action
(e.g. sexual harassment or violence), employees should refer directly to the HR
department or the next level supervisor.
3. Accommodate the procedure outlined below

The HR department (or any appropriate person in the absence of an HR department)


should follow the procedure below:

1. Ask employee to fill out a grievance form


2. Talk with the employee to ensure the matter is understood completely
3. Provide the employee who faces allegations with a copy of the grievance
4. Organize mediation procedures (e.g. arranging a formal meeting)
5. Investigate the matter or ask the help of an investigator when needed
6. Keep employees informed throughout the process
7. Communicate the formal decision to all employees involved
8. Take actions to ensure the formal decision is adhered to
9. Deal with appeals by gathering more information and investigating further
10. Keep accurate records

This procedure may vary according to the nature of a grievance. For example, if an
employee is found guilty of racial discrimination, the company will begin disciplinary
procedures.

Lucky O. Javellana
HR/Legal Manager
Racal Group Of Companies

You might also like