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Stakeholder Engagement Strategies Guide

The document discusses strategies for effectively managing stakeholders. It recommends identifying and prioritizing key internal stakeholders who will have the biggest impact. It also suggests understanding and aligning stakeholder expectations, even though not all expectations can be satisfied. Additionally, it advises proactively resolving disputes by listening to stakeholder concerns, reflecting their views back, and providing a forum for discussion of issues and solutions. The document also notes the importance of speaking plainly to stakeholders without using unnecessary jargon.

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Ndidi Onyeukwu
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53 views1 page

Stakeholder Engagement Strategies Guide

The document discusses strategies for effectively managing stakeholders. It recommends identifying and prioritizing key internal stakeholders who will have the biggest impact. It also suggests understanding and aligning stakeholder expectations, even though not all expectations can be satisfied. Additionally, it advises proactively resolving disputes by listening to stakeholder concerns, reflecting their views back, and providing a forum for discussion of issues and solutions. The document also notes the importance of speaking plainly to stakeholders without using unnecessary jargon.

Uploaded by

Ndidi Onyeukwu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Identify and prioritise key stakeholders

Prioritising internal stakeholders enables you to focus your energy and engagement efforts on
the individuals with the biggest impact. Stakeholder mapping tools and applications are
available to make this task easier.

Understand and align stakeholder expectations

You can't please everybody all of the time, so you'll no doubt be thinking "easier said than done"
when trying to align stakeholder expectations. Nevertheless, any project, strategy or activity will
run more smoothly if you can get everyone more or less on the same page. 

Proactively resolve disputes


The first step is fairly easy but often ignored: listen. An effective technique is to reflect a
stakeholder's comments back to them to show you've heard and understood their concerns. For
example, you may say: "Just to clarify, you're unhappy because [insert their reason in your own
words]."

You should also provide a forum for dispute resolution where stakeholders can air their
grievances and discuss mutually agreeable solutions. A moderator may be required to ensure
everything remains civil and the meeting stays on track. 

Speak plainly 
Corporate governance is often steeped in jargon. Whether you're an internal auditor,
compliance officer, in-house lawyer or other governance professional, you'll be familiar with the
technical and regulatory terminology specific to your role. 

However, don't expect your internal stakeholders to have the same level of knowledge. This is
particularly important with key board influencers, who may wield significant power and will be
hesitant to greenlight anything they don't understand. 

One of the most difficult skills to learn is delivering bad news without obscuring the details.
Transparency is often the best policy, although diplomacy rarely goes amiss.

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