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PPTP VPN Connection Troubleshooting Guide

1. The document provides troubleshooting tips for connecting to and using a PPTP VPN. It addresses issues with connecting to the VPN and issues accessing local resources after connecting. 2. For connection issues, it recommends checking the Cyberoam GUI and CLI configurations, OS and dialer settings, and user authorization. For access issues, it recommends checking the system NIC settings and VPN lease IP range matches the target network. 3. Troubleshooting tips include changing the DNS server, adding authorized users, checking authentication methods, ensuring the NIC does not use the target network IP range, and matching the VPN lease IP range to the target network.

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68 views3 pages

PPTP VPN Connection Troubleshooting Guide

1. The document provides troubleshooting tips for connecting to and using a PPTP VPN. It addresses issues with connecting to the VPN and issues accessing local resources after connecting. 2. For connection issues, it recommends checking the Cyberoam GUI and CLI configurations, OS and dialer settings, and user authorization. For access issues, it recommends checking the system NIC settings and VPN lease IP range matches the target network. 3. Troubleshooting tips include changing the DNS server, adding authorized users, checking authentication methods, ensuring the NIC does not use the target network IP range, and matching the VPN lease IP range to the target network.

Uploaded by

Ajit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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PPTP VPN Troubleshooting FAQ

1. I am not able to connect PPTP.

 Crosscheck the Cyberoam GUI configuration properly:


- Try changing the DNS server IP to Global DNS like 4.2.2.2 under VPN -> PPTP ->
Configuration.
- Make sure that the concerned user has been added into the List of the authorized
VPN users.

 Configure the Cyberoam CLI options for the VPN properly:

 Check with OS settings & Dialer Configuration:


- As per the present architecture of Cyberoam, we support only PAP authentication
for indirect authentication (i.e. authentication via ADS, LDAP, etc).

- So, incase you intent to use CHAP/CHAPv2 as authentication mechanism for


PPTP VPN, you may create local Cyberoam resident users for VPN access.

2. I am able to Connect with PPTP VPN but unable to access local resources.

 Check system NIC settings:

- Your system NIC config should not have any IP or network mentioned that you
intend to access over VPN.

For example, you intend to access a server IP 192.168.1.5 over VPN, however, your
own LAN is having IP addressing as 192.168.1.0/24. So, the traffic towards the
server will never get into the VPN tunnel.

 Keep the Lease IP range in the right network.


-Keep the Lease Range in PPTP VPN configuration same as the network you want
to access over the VPN.
- For example, if we have defined the lease range as 10.20.30.1 -10.20.30.5, but the
actual network we need to access is 192.168.2.0/24, communication might have
issues. If at all such a requirement to keep the IP schema like above, please apply
NAT policy on VPN-LAN rules.

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