PRINCIPLES OF BUSINESS
SCHOOL BASED ASSESSMENT (SBA)
ON
HOW DOES LABOUR TURNOVER AFFECTS THE PROFITABILTY
AND PRODUCTIVITY AT ANDALL AND ASSOCIATE
GRUOP 7
CANDIDATES NAMES: JEM PHILLIP TORI
TORI CALLISTE
KEMRON SNGER
KWASI BERTRAND
SHANEKA BLAKE
RONISHA LETT
SHENEL GUNPOT
KIMBERLY LAMBERT
NAME OF SCHOOL:
CENTRE NUMBER:
CANDIDATE NUMBER:
SUBJECT: PRINCIPLE OF BUSINESS
NAME OF TEACHER: MISS MICHELLE ALEXANDER
TOPIC: HOW DOES LABOUR TURNOVER AFFECTS THE PROFITABILTY
AND PRODUCTIVITY AT ANDALL ASSOCIATE
TABLE OF CONTENT
Contents
Acknowledgement
Introduction
Objectives
Background/overview
Methodology
Presentation of Data
Analysis of Data
Conclusion
Recommendation
Bibliography
Appendix
ACKNOWLEDGEMENT
I will like to thank god almighty for giving us the health and strength that we need to complete
this Principle of Business School Base Assessment (SBA) we would like to extend our gratitude
to Ms. Alexander for giving us this assignment and dedicating her time showing full support and
patience also very special thanks to the founder of Bredge Learning Institute for giving us the
opportunity for a second chance at education. We will like to extend our gratitude to everyone
who guided and assisted us throughout the course of this assignment. The greatest reward one
can practice in life is to say thank you.
INTRODUCTION
Andall and Associate is one of the most powerful and prevalent groceries stores present today.
However, in the past few years the fluctuation, of turnover rates and general profitability of the
business due to this had been in question. Hence, our reason for selecting this topic in the past
,Andall and Associate has been a reputable business establishment who could boast of
dominance and supremacy in relevance to the profitability and productivity of its business.
Previously, the general public admired the business institution, however there has been a
noticeable decline in the business general turnover and profitability. Consequently, our team
hope to further indulges into this topic to answer burning question as to the reason for this
decline and ways the business may solve this problem. To us students as previously mentioned in
the past, Andall and Associate was an extremely reputable business that most of us grew up with.
As a result, we long to see it return to its dominance in its field in all areas imaginable.
From a societal point of view this problem is most definitely a major issue. Because of how
prevalent this institution is and how wide their customers range, them having their labour
turnover affect their profitability and productivity will affects the business, current and future
intended employees. With how well known this business is, them having a negative connotation
affiliated with how their labour turnover affects both their profitability and productivity will only
damage the institution’s image. when person’s outside the business notice and suspects matter
such as these it can in turn facilitate their decision into applying into this business. If there is a
high turnover rate in the business, persons would therefore question things about the organization
itself including how they view employee retention and the previous employees' reasons for no
longer being a part of that specific organization.
OBJECTS
1) To investigate the predominant reason for the current turnover rate at Andall and Associate.
2) To determine whether the current turnover rate is profitable to the business than previous
years.
3)To find out how labour turnover negatively affects the profitability and productivity at Andall
and Associate.
BACKGROUND / OVERVIEW
Andall and Associate is a partnership company because it owned by two to twenty individuals.
The business allows for multiple employees to be recruited on a regular basis. The establishment
has various outlets spread across Grenada. Recently one of the business’s main outlets would
have closed down which would have raised the eyes of fellow Grenadians. Many questions were
asked and so my team and I would have decided to take a look into the company’s labour turn
over to better understand how the business operates. We would have explored possible solutions
to increase labour productivity and effective running of the business.
METHODOLOGY
Our data collection instrument will be questionnaire.
A questionnaire is a set of printed or written question with a choice of answer, devised for the
purposed of a survey or statistical data.
Questionnaires was chosen because:
It is easy to analyze
It is less intrusive than to ask people face to face.
Confidentiality is guaranteed since they are not required to disclose personal information
such as their names.
It required less time to be completed.
How the questionnaire was conducted:
Several questions with different choices were constructed and later distributed to the manager,
staff of Andall and Associate and ten customers of the business two weeks later we returned and
collected the questionnaires and analyze the responses from the various persons.
Our limitations were:
Some of the questions on the questionnaire were left unanswered and couldn’t be used
since the questionnaire was incomplete. Time and money were wasted and we had to
redo the questionnaire to gain all the information needed.
PRESENTATION OF DATA
Question 1 - Bar Graph showing years the selected employees are employed with
Andall & Associates
10 YEARS & OVER 1%
5-10 YEARS 4%
2-3 YEARS 15%
1-2 YEARS 50%
UNDER 1 YEAR 30%
0% 10% 20% 30% 40% 50% 60%
Question 2 – Pie Chart showing satisfaction of the selected employees’ role in the workplace
Question 7 – Chart showing changes the selected employees would like to see in the workplace?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Higher Salary
More Training
Promotion
Job evaluation
Question 9 – Is there a high level of turnover of staff
Yes No
Question 10 -Ages of workers that experience higher staff turnover
1% 5%
18%
76%
Under 20 20-30 30-40 50-60
Question 11 – Funnel Chart showing Department which experience higher staff turnover and the
percentage
Question 13 – Factors which affect the profits of the Company
Question 14 – How staff turnover affects the profitability of the company
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Reducted levels of Lower profits Layoff of employees Lower budgets for
Sales incentives
Series1 Series2
Question 15 – Measures management plans to implement to ensure labour turnover rate are minimized
Analysis of Data
After compiling the information collected this is the results shown below.
Figure 1 shows the years of employment for of the different employees. From the information
collected it shows 30% of the employee are under 1 year, 50% are 1-2 years, 15% 2-3 year, 4%
are 5-10 years and 1% is over 10 years. Half of the employees have been employed for 1- 2
years with only 1 % of employee over 10 years. From this report one it shows that there is a
quick turnover of employees in Andall & Associates. The manager may need to do a survey
amongst his employee to find out the true cause for the quick turnover.
Figure 2 (ask for the percent here) shows satisfaction of the selected employees’ role in the
workplace. The results show that 65 % of the employees are satisfied with the role in the
workplace whereas 35% are not satisfied with their roles.
Figure 3 shows changes the selected employees would like to see in the workplace for the result
it shows that 80%of the employee would like to receive a higher salary with the next in line says
promotion.
Figure 4 shows the high level of turnover. It shows that 90% said yes there is a high turnover
whereas 10% says no the turnover is low. Management show looking into solving the issue with
the high turnover.
Figure 5 shows the ages of the workers with the highest turnover. The age group 20-30 has the
highest turnover, it is 76%. It shows that young people are looking for better opportunities.
Figure 6 shows the department with the highest turnover. From the results of the selected
employees it shows that Clerks (shelf packers) has the largest 60 % turnover follows by cashiers
with 37%.
Figure 7 shows what affects the profit of the business. From the report it shows that the profit is
affected by the sale of goods although there is a high turnover.
Figure 9 shows the how the staff turnover affects the profitability of the company. It shows that l
% and lower budgets by 18%.
Conclusion
In conclusion the Labour turnover affect the profitability and productivity at Andall and
Associate whereas in conclusion the Labour turnover would have affect employee’s productivity
negatively with a high rate at employment. Productivity tends to decrease with high turnover in
workplace. Low salary is also another factor face at the supermarket where workers are under
paid for the job they produce within the day. Employee look for compensation and promotion
and that is a lack of promotion at Andall giving worker the opportunity to look for work
elsewhere.
It is stated that employee lack of communication, support and company culture between
managers.
I think Andall and Associate should continue this method so they can increase in profit and be
more supportive to employees. It will decrease the level of labour turnover.
The factor affecting labour turn over at Andall and associates are external factors such as better
opportunities, competition for job placement and globalization leaving employees no choice as to
how they are treated unfairly.
RECOMMENDATION
In order to lower the effects of labour turnover at your organization we will like to recommend
that;
1)Employees ideas, concerns and opinions should be listened to by management team.
2) Better working hours and working facility should be implanted.
3) Yearly salary raises and employee appraised should give to deserving employees
BIBLIOGRAPHY
INTERNET:
https://www.google.com/search?
CSEC principle of business SBA sample
APPENDIX
QUESTIONNAIRE
Please select the appropriate answers to the questions below.
1. Years employed in Andall & Associates?
Under a Year
1 Year – 2 Years
Five years to 10 yeas
2. Have you been promoted since commencement of Employment?
Yes No
3. Are there a high level of promotion within the company?
Yes No
4. Are you satisfied with your role in the work place? Eg. Being a Manager, cashier, supervisor, clerk (shelf
packer) Yes No
5. Are employees selected to attended training or workshop?
Yes No
6. Are employees encouraged to meet with managers with an aim to addressing job satisfaction?
Yes No
7. What changes would employees like to see in in the work place?
Higher Salaries More Training Promotion Job evaluation
8. When employees accept another job with a different company are adequate notice given to
management to get a replacement worker? Yes No Sometimes
9. Is there a high turnover of staff? Yes No
10. What are the ages of the workers that experience higher staff turnover? Under 20 20-30
30-40 50-60
11. Which department experience higher staff turnover and the approximate percentage of turnover for all
positions?
Clerks (Shelf Packers) Managers
Cashiers Supervisors
12. Are your profits affected by staff turnover? Yes No
13. What factors affects greatly affect the profits of the Company
Staff Turnover Sickness of Employees Sale of Goods
14. How does staff turnover affect the profitability of the company?
Reduced levels of Sales Lower profits Layoff of employees
Lower budgets for incentives (Profit sharing,
bonuses)Decreased Salaries
15. How does management intent to ensure labour turnover
rate are minimized? Higher Salaries More training Job Promotion
Job evaluation Reward systems for achievements
